5660 Service Delivery Jobs - Page 2

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Position Overview: The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements Responsibilities Key Responsibilities: Support to Global COO: Assist the Global COO in monitoring global production according to de...

Position Purpose To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled. Responsibilities Direct Responsibilities OPERATIONS MANAGEMENT: Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites. OPERATIONS RISK MANAGEMENT: Adhere to control plans and pay attention to risk related areas in operations. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory ...

The RSA End-to-End (E2E) Process Improvement (PI) Team Lead is placed within our Operations division and is directly reporting to the Global RSA E2E PI Senior Manager The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives, not acting as global role This position involves executing a comprehensive E2E process improvement transformation strategy for the RSA operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation The RSA E2E PI Team Leadcollaborates acro...

Job Description Identify & capitalize on new opportunities, expanding the service portfolio & client base Lead presales activities, crafting compelling proposals & securing new deals Develop & implement effective sales strategies & GTM plans Lead the presales process, identifying client needs & presenting customized TVM solutions Manage key client relationships, ensuring their satisfaction & driving long-term loyalty Manage relationships with key 3rd parties, ensuring they support practice goals & build new opportunities Collaborate with internal teams to ensure seamless service delivery & client satisfaction Contribute to Blogs, Whitepapers, POV 10-15 years of experience in Application Secu...

Provide facilitation to projects and manage continued sustenance to QMS Conduct SQA reviews and ensure process compliance in projects Conduct QMS trainings Collect and report metrics data from projects Review / write assigned processes / CRs Participate in senior management review of projects Participate in innovation program as Innovation facilitators for delivery and enabling function Participate in conducting ideation session Mentor PMs to in identifying risks,- data analysis, innovations etc. Conduct QMS trainings Collect and report metrics data from projects Review / write assigned processes / CRs Ensure an environment of Zero surprises by identifying risks while conducting reviews and ...

About Business line/Function: Within CIB (Corporate and Institutional Banking), the Business line Global Banking is recognized universally for its expertise and its know-how. GPCO (Global Payment and Cash Operations) is catering to different Asian and Middle East Regions to process remittance transactions/Loans Processing/ Cheque Clearing /Deposits and Cheque Collections for various clients. India remittance team is handling back-office processing on behalf of 8 branches and we have two 2 sites Mumbai & Chennai from where GPCO operates. Position Purpose To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smoo...

Position Overview: The Support Role for the Global COO of KYC Operations is a critical position that provides comprehensive support to the Global COO in ensuring the seamless implementation and coordination of KYC services. This role is based in an ISPL and involves dual reporting to the Global COO of KYC Operations and the Head of Change Management and Strategic Projects. The incumbent will be responsible for driving change management initiatives and managing third-party provider deliverables, ensuring alignment with global standards and regulatory requirements Responsibilities Key Responsibilities: Support to Global COO: Assist the Global COO in monitoring global production according to de...

Job Summary: Handle Affluent Desk as Service Manager for cluster of Branches Manage overall service pertaining to Mapped clients of Affluent channel Overall Job Description: Provide Exceptional service to mapped clients of Affluent channel for cluster of branches Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility Monitor Daily account balances and maintain book stability through immediate client intervention on accounts whic...

1) Acquire and handle UHNI HNI clients for PCG (Private Client group) having book size of Rs.25Lac and above. 2) Advising UHNI/ HNI clients on Equity, Derivatives, currency & commodity Markets and generate Revenue from them. 3) Cross selling Third Party Products like products like MF (Mutual Funds), PMS (Portfolio Management Services), AIFs (Alternate Investment Funds), LAS, IPO, Insurance. 4) Handling Queries & complains of client's & solving it within TAT. 5) Should apply deep market understanding & Advance strategies to increase book size & revenue. 6) Profiling clients by conducting in depth review of client's financial requirements, analysing 7) information & recommending portfolios. 8)...

Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Senior Manager Operations Driving Company Values & Vision: As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization. Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams. Career Dev...

Oversee the daily activities of HVAC technicians, ensuring that tasks are completed on time and to the highest standard. Customer Service and Relationship. Organize, prioritize service calls based on urgency, customer needs, technician availability.

As an Infoscion, your role involves interfacing with clients for quality assurance, issue resolution, and ensuring high customer satisfaction. You will be responsible for understanding requirements, creating and reviewing designs, validating architecture, and offering high levels of service in the technology domain. Your day-to-day tasks will also include participating in project estimation, providing inputs for solution delivery, conducting technical risk planning, performing code reviews, and unit test plan reviews. Leading and guiding your teams towards the development of optimized high-quality code deliverables, continual knowledge management, and adherence to organizational guidelines a...

Role Overview: As a qualified candidate for the position, you will have a minimum of 12 years of experience specializing in Property & Casualty (P&C) Insurance. Your background should showcase a successful track record in overseeing complex service delivery and managing diverse projects, particularly within the Insurance industry. You will be expected to lead teams consisting of 100 or more Full-Time Equivalents (FTEs). Key Responsibilities: - Define, implement, and successfully complete projects within specified timelines and budget constraints. - Manage various stakeholders effectively while adapting to a fast-paced and ever-changing environment. - Devise contingency plans for staffing flu...

Role Overview: As a Product Lead in Business Banking within the Retail Banking unit at our Mumbai office, your primary responsibility is to scope out and deliver products that align with the Business Banking value proposition. You will guide, nurture, and collaborate with the Sales teams to enhance their capabilities and ensure exceptional service delivery to our customers. Your role will involve working within compliance regulations set by regulatory bodies and the bank to maximize efficiency through Product Innovation and Process Re-engineering. Additionally, you will be tasked with creating a framework that fosters deeper relationships within the Business Banking segment. Key Responsibili...

Role Overview: As a member of the team at Prabita Solutions Services, you will be responsible for establishing partnerships with new vendors in areas such as Air ticketing, Accommodation (Foreign), Forex, and Insurance. Your role will involve closely monitoring the marketing of post visa products and maintaining regular communication with the sales manager for marketing purposes. Additionally, you will be tasked with securing corporate tie-ups for ticketing services and conducting pre-departure briefings for students and clients. It will be your responsibility to identify opportunities to expand our product offerings in order to maximize revenue both pre and post visa. You will need to ensur...

Role Overview: You will be joining HACS Engineering and Tech Pvt Ltd as a Service Head, based in Ranchi. In this full-time on-site role, you will be responsible for overseeing the delivery of services to clients and managing service operations across all branches. Your key responsibilities will include coordinating with 15 branch Service Managers and Customers to ensure seamless service delivery, conducting regular performance reviews, and implementing strategies for continuous improvement. You will be expected to address service-related issues, maintain strong customer relationships, and ensure the overall efficiency and effectiveness of service operations. Key Responsibilities: - Coordinat...

Role Overview: As a Service Delivery Specialist (SDS) at SAP, you will be a key member of the SAP Enterprise Cloud Services (ECS) organization, dedicated to ensuring the success of our customers" cloud transformation journey. You will serve as a trusted advisor, responsible for safeguarding and optimizing customers" investments in SAP Enterprise Cloud Services. Working closely with customer-facing units, you will track activities processed by delivery teams, collaborate with Technical Service Managers (TSMs) and Customer Delivery Managers (CDMs) to address technical delivery challenges, and ensure proactive activity preparations are completed. Key Responsibilities: - Collaborate with Custome...

Role Overview: As a dedicated team member, your primary responsibility will be to understand customer requirements and ensure prompt service delivery. You will be tasked with fostering strong relationships with existing clients to drive repeat business and maximize profitability. Your role will involve managing the weighted IRR to achieve sustainable growth while meeting profit targets for the assigned cluster of locations. It will be essential to focus on achieving sales targets through full compliance and effective team management, including staffing, grooming, motivation, and minimizing attrition. You will also be responsible for keeping delinquency ratios low within your portfolio and id...

**Role Overview:** As a member of the Infosys delivery team, your main responsibility will be to interact with clients to address quality assurance issues and ensure their satisfaction. You will be involved in understanding requirements, designing, validating architectures, and delivering high-quality service offerings in the technology sector. Your role will also include participating in project estimation, providing input for solution delivery, planning technical risks, conducting code reviews, and unit test plan reviews. Leading and guiding your team to produce optimized code deliverables, promoting continual knowledge management, and ensuring adherence to organizational guidelines and pr...

As a Procurement Services Lead, you will be responsible for overseeing the delivery of client-focused procurement services and continuously working towards enhancing them. You will play a crucial role in meeting service KPIs by executing various time-sensitive activities with a focus on compliance, quality, and efficiency. Building strong business relationships with local stakeholders will be a key aspect of your role, and you may also lead or support other team members in addressing operational issues within your area of expertise. Key Responsibilities: - Providing services as per the Service Delivery scope to achieve specific KPIs. - Supporting the delivery of procurement services to the b...

As a TL-Product Info & MDM at our company, you will have the opportunity to leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. You will play a crucial role in optimizing order management processes and enhancing customer service experiences. With a hybrid work model and rotational shifts, you will contribute to the growth of the company and positively impact the retail industry. - Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility. - Oversee the integration of customer service management systems to improve service delivery and customer satisfaction. - Provide i...

As a Director in the Medical Coding Operations department based in Hyderabad, your role will involve working from the office and overseeing various responsibilities: - Handling Operations and Performance Management - Managing Migrations / Setup of start-up projects - Planning & Budgeting revenues and controls - Building and maintaining Client Relationships - Driving Process and people related change management - Engaging in Farming within existing engagements Your key responsibilities will include: - Managing P&L Management - Ensuring Service Delivery excellence - Nurturing Client Relationships - Overseeing Internal Stakeholder Management You will lead the offshore Service delivery of Multi-...