5660 Service Delivery Jobs - Page 6

Key Responsibilities: Process Improvement & Optimization: Analyze current processes and identify improvement areas using tools like RCA, Pareto, and Lean methodologies. Recommend and implement process changes to improve efficiency, quality, and customer satisfaction. Monitor SLA/KPI adherence and proactively address performance issues. Quality Assurance & Standards: Collaborate with Quality Team to define and uphold service standards across operations. Support implementation of internal audits and compliance checks. Drive First Call Resolution (FCR), Customer Satisfaction (CSAT), and other key quality metrics. Customer Experience Enhancement: Partner with training and operations to ensure fe...

Your Impact: The Senior Manager Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery frameworks (ITIL), and team leadership. Our Customer Success Services organization includes a portfolio of specialized Technical Success Services (TSS). Led by experts with deep knowledge of OpenText products, TSS delivers managed services for OpenText applications deployed across multiple cloud platformsincluding OpenText Cloud, Google Cloud, M...

Your future role Take on a new challenge and apply your cloud and compute infrastructure management expertise in a cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in ensuring the safe delivery of innovative technology changes and enabling stable, secure, and reliable infrastructure services. Day-to-day, youll work closely with teams across the business (e.g., suppliers, IT functional areas, and business partners), lead the resolution of major infrastructure challenges, and contribute to cost optimization strategies, among other responsibilities. Youll specifically take care of planning and maintaining infrastructure for comput...

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction. This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments. Key Responsibilities: Operations Leadership: - Lead and manage day-to-day operations across client-facing delivery teams....

Notice Period: Immediate Key Responsibilities: Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams. Take ownership of client accounts, ensuring successful implementation of IT infrastructure solutions. Coordinate between clients and internal teams to meet deliverables on time and within budget, ensuring high-quality service. Focus on driving adoption, engagement, and overall satisfaction with IT infrastructure services. Act as a trusted advisor to clients, proactively identifying opportunities to enhance their experience...

Active Listening, Assertive communication, Client Management, Domain expertise, Microsoft Office, Problem Solving, SLA Management, Team Management, Time Management.

Role Description Develop an understanding of the Grant Thornton audit approach, methodology and tools Demonstrate working knowledge of auditing and aptitude for technical accounting Execute components of audit under remote service delivery model in an effective and efficient manner Gain understanding of client operations, processes, and business objectives and utilize that knowledge on engagements Demonstrate flexibility and agility in serving clients Follow instructions of seniors and provide guidance to Analysts. Experienced Associates assist with on the job training and coaching of Analyst and new Associate Anticipate project issues and take appropriate measures to resolve Conduct and int...

POSITION SUMMARY: Why become a Global Client Services team member? The Global Client Services (GCS) team supports Grant Thornton in winning international engagements, facilitating cross border service integration between GTIL member firms, and mobilizing talent throughout the international network. GCS manages our International Business Center which is comprised of professionals who act as ambassadors to foster cross-border opportunities for international clients by linking member firms with resources and expertise within the Grant Thornton network. In addition to facilitating the delivery of international business, our team provides coaching on global processes and protocols to ensure the a...

Role Description Develop an understanding of the Grant Thornton audit approach, methodology and tools Demonstrate working knowledge of auditing and aptitude for technical accounting Execute components of audit under remote service delivery model in an effective and efficient manner Gain understanding of client operations, processes, and business objectives and utilize that knowledge on engagements Demonstrate flexibility and agility in serving clients Follow instructions of seniors and provide guidance to Analysts. Experienced Associates assist with on the job training and coaching of Analyst and new Associate Anticipate project issues and take appropriate measures to resolve Conduct and int...

Role Overview: As a Sales and Service Executive at Bharti Airtel, your primary responsibility will be to ensure sales and service in your assigned territory, focusing on delivering Data, Voice, Broadband, and Fixed Line Business. You will be the main point of contact for customers, front-ending the relationship from Airtel's side. Your goal will be to drive Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Responsibilities: - Deliver Data, Voice, and Fixed Line installations as per assigned targets - Identify and break into new accounts for Data, Voice, and Fixed Line services - Cross-sell multiple product lines to both existing and new ...

**Job Description:** As the Hypercare Application Support Analyst at Inchcape Shipping Services, you will play a crucial role in managing the early life support model to facilitate a smooth transition into production as part of a large-scale digital transformation program. Your responsibilities will include overseeing service support, investigating and identifying problems within the hypercare process, and engaging with product and development teams to ensure a seamless transition of applications into business-as-usual support. You will be working with a modern technology portfolio that includes AI, Cloud, Big Data, and other emerging technologies, providing you with opportunities to further...

As an Exams Services Support at the British Council, your role involves operating within a 24/7 environment, working in shifts, including weekends and fixed night shift schedules. Your main responsibilities include: - Analysis and Problem Solving: - Assist business users and British Council teams via messaging tools to resolve issues. - Provide guidance on effective use of British Council applications to stakeholders and business users. - Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues. - Follow technical diagrams and documented instructions to resolve support issues. - Sector/Subject Expertise: - Provide super-user support to British Cou...

Role Overview: As the FM, Technical, your primary responsibility will be ensuring service delivery, quality control, and smooth integration between engineering and soft services. You will be in charge of various tasks such as preventive maintenance programs, energy conservation practices, financial controls, and critical equipment breakdown trend analysis. Key Responsibilities: - Achieve excellence in preventive maintenance programs and uphold the highest standards while implementing energy conservation practices. - Assist the Key Account Manager (KAM) in managing the Mechanical & Electrical (M&E) scope of projects to ensure quality and timely deliverables. - Provide comprehensive facility, ...

Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Understands the P2P process - Has basic knowledge about cross functional work - Builds knowledge experience in a number of domains of expertise - Contributes to a positive and collaborative team culture - Identifies, reports and participates in process improvements implementation General Responsibilities & Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordan...

Job Description : Delivery Manager (Offshore) Company Overview : NXTPods LLC is a dynamic and innovative technology company specializing in Digital engineering services for large global clients in USA. We are a fast-growing software services company that builds cutting-edge solutions for our global clients. We pride ourselves on fostering a collaborative and forward-thinking work environment where creativity and technical excellence thrive. Position : Delivery Manager Location: India, Remote Experience level: 10+ years Job Overview: We are looking for a Delivery Manager who can take ownership of multiple initiatives, lead teams with vision, and ensure seamless delivery with high customer sat...

Dear Candidate, Greetings from iEnergizer. We are urgently hiring for Service Delivery Leader (SDL) for Domestic Process. Location : Chennai Contact Person : HR SHARAN - 9266364422 Eligibility Criteria: - Person should be having more than 12+ Years of experience & 10+ Years from BPO (Customer Service) Industry. Only aspirants with Sr. Manager & above level will be eligible for this role. Excellent at Site Handling. SDL Operations - Chennai Responsibilities Managing delivery of Domestic account initially. Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 300+ F...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Basis Administration Good to have skills : Change Management, IT Infrastructure Operations, SAP Security Cloud Applications Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve collaborating with various teams to ensure the successful execution o...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Management Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Management Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact ...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this ...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Management Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact ...

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure the successful execution of security initiatives, utilizing global delivery capabi...

About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpo...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact c...