19944 Incident Management Jobs - Page 28

Job Description of Liquibase DevOps: Documentation: Creating and updating documentation, knowledge base articles, and training materials Troubleshooting: Collaborating with other teams to troubleshoot and resolve issues Database DevOps best practices: Checking app and database code into source control, performing database change rules validation, building artifacts, storing in a repository, simulating changes, and deploying Eliminating friction: Working across teams to eliminate friction between developers, data engineers, and DBAs Accelerating development cycles: Ensuring that data pipelines are robust, scalable, and capable of delivering accurate insights Skills with M/O flag are part of S...

We are seeking a Senior Security Officer to oversee corporate security operations at high-value IT and financial industry client sites. The role demands vigilance, professionalism, and operational expertise to safeguard employees, visitors, and critical business assets. The ideal candidate will act as the bridge between frontline officers and the site leadership team, ensuring discipline, compliance, and incident readiness at all times. Key Responsibilities 1. Security Operations Oversight Supervise day-to-day operations of deployed guards, access control, and CCTV monitoring. Conduct site patrols, post inspections, and ensure adherence to client SOPs. Monitor visitor management, badge issua...

Mandatory: Bachelor s degree (BE, BTech, MCA) or MBA in Finance. Minimum 5 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on SaaS PPM - Projects Foundation, Project Management, Costing, Planning, Billing , Contract and Grants Deep functional understanding of financial processes and ERP PPM solution areas. Strong analytical and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with minimal supervision. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business...

-Very good knowledge on SOAR and Python for implementation, Playbook creation and platform. To carter any technical question from clients and drive implementation and operations BAU's for SOAR - Take end-to-end responsibility to manage / resolve L3 level incidents, customer concerns, soc operation for customer. - Take full accountability of incidents related to SOAR and pertaining to SOC operations - Work on documentation of SOPs and RCA's - Good knowledge on IOA's, Incident response, and Playbooks - Good to have knowledge on scripting, Python. - Act as coach and mentor to junior Operations/Implementation Engineers and Technicians - Co-ordinate with Specialist / Lead to resolve complex probl...

Efficient Incident Management: Handle incoming contacts/transactions effectively, ensuring service level agreements (SLAs) are consistently met Leverage deep knowledge of Office 365 to support and ensure user satisfaction & resolution rate Assist in monitoring and maintaining the Windows or Windows Virtual environment under supervision Carry out the advance level of troubleshooting on Windows OS and applications; Windows event logs for initial errors/failures; escalate where needed Basic troubleshooting of conference-based devices like Teams Rooms; Surface Hub Follow ITIL best practices related to change, release management; Contribute to documentation efforts and knowledge base updates Owne...

Primary skill : Incident management Problem management Microservices API Load balancer

We are looking for a Senior Technical Program Manager who should be a senior person (10-15 years) with OCI IaaS/PaaS/SaaS technical background or A senior person (10-15 years) with initial development background and then having Financial services SaaS services product management experience will be the right candidate. Following are the mandatory skillsets required - Good understanding of basic OCI and SaaS hosting platforms (GBUCS 3.0 and CFS) Basic understanding of roles played by SaaS product engineering/architecture, Cloud QA, DevSecOps, SRE and AMS in a SaaS eco-system Basic understanding of SaaS release practices, SaaS incident management (E.g. Knowledge on GOC/MIaaS Sev1 incident manag...

Key Responsibilities: Architect and oversee cloud, network, security, application, and database infrastructure with strong compliance focus. Implement and maintain cybersecurity frameworks aligned with ISO 27001 and IFSCA mandates, including vulnerability assessments, penetration testing, incident response, and disaster recovery. Drive secure software development practices: threat modeling, code reviews, automated testing, and third party dependency checks. Ensure continuous compliance monitoring and evidence collection for audits—system logs, access controls, change management, and vendor certification. Collaborate with compliance and risk teams to embed IT controls in policies and framewor...

Your Role Manage 24x7 IT Command Center operations for enterprise infrastructure and applications. Ensure real-time monitoring, proactive detection, and swift incident response. Oversee incident triage, escalation, and coordination with application, infrastructure, and security teams. Prepare and manage shift rosters for continuous coverage and smooth transitions. Implement and refine ITSM processes (Incident, Problem, Change, Event Management). Drive automation initiatives to streamline monitoring, incident routing, and reporting. Support high availability (HA) configurations, system migrations, and critical infrastructure projects. Conduct shift handovers, prepare detailed incident reports...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is require...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SCM APO Advanced Planning & Optimization Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot an...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : PowerFactory Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of esse...

Summary Caterpillar is seeking a Service Recovery Engineer (IT Analyst Applications) to join Applications Development & Intelligence Automation -CAT IT Division. The incumbent would be responsible for leading the real-time coordination, communication, and resolution of enterprise-wide critical incidents (P1/P2). This role ensures rapid service restoration, drives root cause analysis, and enables proactive incident readiness through playbooks, automation, and experience-level metrics. The preference for this role is to be based out of Bangalore - Caterpillar PSN What you will do Incident Command & Coordination Serve as the primary incident commander for all P1/P2 incidents. Lead cross-functio...

Support Engineer required 2 years of experience in L3, troubleshooting, escalations, and incident management with SLA compliance. Strong communication skills, proficient in Linux, SQL, MongoDB, technical documentation, and cross-team collaboration. Required Candidate profile Good communication L3 Support Engineer - experience in troubleshooting, handling escalations, incident management, Linux, SQL, RCA, SOP, and cross-team collaboration comfortable with rotational shift.

IT Architect – Emergency Response System (ERS) IT Platform Role Purpose : will be responsible for designing, managing, and governing the NHAI ERS IT Platform, ensuring high availability, scalability, security, and seamless integration across GPS, IMS, VTS, MDM, call center, and reporting systems to support 247 emergency response operations. Key Responsibilities Architecture & Platform Design Design and maintain end-to-end IT architecture for the NHAI ERS platform, including Management System (IMS)GPS & VTS integration Mobile Device Management (MDM)Call center systems (1033)Data analytics, dashboards, and reporting Ensure system architecture supports real-time operations, high concurrency, an...

Position Summary: We are seeking an Infrastructure Security Engineer - PKI Level 2 for our Device Management team with over 2 to 5 years of experience in the field. The team member will be responsible for administration and BAU of the internal and external PKI deployments. He will be overall handling the PKI infrastructure via PKI administration software such as via AD cert services and AppViewX. The ideal candidate should be well-versed in Change and Incident Management processes and willing to work in a 24x7 shift environment. Key Responsibilities: Strong proficiency in Cryptography and usage of private and public keys. Strong understanding and experience in certificate lifecycle managemen...

Role Overview: As a Plant Safety Manager at our aerospace manufacturing facility in Chennai, Tamil Nadu, you will be responsible for establishing, implementing, and enforcing safety programs, policies, and procedures to ensure compliance with national and international aerospace safety standards. Your role will involve promoting a strong safety culture, mitigating risks associated with high-precision manufacturing, hazardous materials, and complex production processes. Key Responsibilities: - Develop, implement, and maintain plant-wide safety policies and standard operating procedures (SOPs). - Ensure compliance with safety regulations such as OSHA, ISO 45001, AS9100, environmental guideline...

Role Overview: As an Engineer at our company, you will be responsible for developing change management plans and evaluating the impact of planned organizational change. You will lead change management work streams with a structured methodology and support the development of communications relevant to change initiatives. Key Responsibilities: - Developing change management plans for projects and/or change initiatives. - Evaluating the impact of planned organizational change. - Identifying risks and developing risk mitigation tactics. - Identifying and managing anticipated resistance to change. - Leading change management work streams with a structured methodology/process. - Supporting develop...

As a Security Manager at Pinkerton, you will be responsible for driving the development and standardization of security policies and programs to safeguard corporate business operations for one of Pinkerton's largest global clients. Your role will include direct management responsibility for delivering effective corporate security operations and emergency/incident response. You will also provide support in safety, business continuity, and physical security design/installation in the Corporate Office. Your duties will be aligned with Pinkerton's core values of integrity, vigilance, and excellence. Key Responsibilities: - Facilitate, coordinate, and support the creation and execution of busines...

Responsibilities Own strategic customer relationship with high value accounts, ensuring continuous engagement, statisfaction & retention. Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact. Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed. Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities. Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and proce...

Purpose/Objective The position is responsible to ensure seamless IT operation at Asset. The incumbent for the role will ensure System security, Network performance and availability, Budgeting & Procurement and Service desk management. Key Responsibilities of Role Integrated Operations Management - Adopt and implement IT polices at the site in alignment with the business direction and Adani ITIL framework - Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliance - Establish and maintain backup/ recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework Systems...

Job Description Position: Senior Wintel Engineer / Wintel Architect Department: Corporate IT Location: Gurugram, Sec 33, Work from office ( 4pm-1am ) Reporting To: Head of IT / CTO Overview The Senior Wintel Engineer / Wintel Architect will be responsible for the design, build, operation, and optimization of ElevenX Capitals Windows-based (Wintel) infrastructure across on-premises, hybrid, and cloud environments. The role combines hands-on engineering with architectural decision-making, ensuring high availability, security, performance, and compliance of enterprise compute platforms. This position is ideal for a professional with strong Windows core infrastructure skills who is evolving towa...

Sr System Administrator India #1 - Remote, IND Apply Description Job Summary: We are seeking a highly skilled Sr System Administrator to provide support, routine maintenance, and optimization for core services, servers, and virtual machines. This role involves problem-solving, script execution, and creation of comprehensive documentation. The ideal candidate will have a deep understanding of the Windows operating system, Active Directory, Linux, AWS, and a strong background in troubleshooting problems and maintaining large-scale virtualized environments. The role is hands on and will require an individual with an ability to learn and adapt to new technologies. You will be expected to underst...

Overview Test Automation Engineer - Offshore - TOSCA - 2 Positions Responsibilities - Experience in automation testing - TOSCA mandatory. -Good communication and presentation skills Hands on Automation Testing experience for different technologies (Web/Mainframe/Desktop based application) ,API using Tosca. - TOSCA Certifications AS1, AS2, AE1 ,TDS and API certifications ( min 3-4 certifications) - Responsible for test planning, Test designing, Test Execution, maintenance and troubleshooting issues related to TOSCA - Execute test automation scripts and Publish test reports - Responsible for independently analyzing the failures arising out of TOSCA - Should be able to articulate issues in TOSC...

We are looking for a highly skilled and experienced Office 365 Support Executive to join our team. The ideal candidate will have a strong background in Microsoft Office 365 and excellent technical skills. Roles and Responsibility Provide technical support and troubleshooting for Office 365 applications, including Outlook, Exchange, and SharePoint. Manage and resolve complex technical issues related to Office 365 services. Collaborate with other teams to ensure seamless integration of Office 365 with existing systems. Develop and maintain documentation of technical procedures and solutions. Stay up-to-date with the latest features and updates of Office 365 products. Train and guide end-users ...