2810 Incident Management Jobs - Page 28

72119 | IT & Tech Engineering | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us, We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in, We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, Join us Let's care for tomorrow, Note: Diversity of minds is an integral part of Allianzcompany culture One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group,

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,

We are seeking a skilled and motivated Team Lead - Automation to oversee the automation of processes within our Finance, Procurement, and HR functions. This role will be responsible for delivering use cases within their portfolio while also engaging in hands-on development. The Team Lead will manage a small team and serve as the primary point of contact for business stakeholders regarding delivery and automation initiatives. Delivery Management: Act as a point of contact for specific business function to deliver the identified automation use cases and performance of the use cases in production. Build and execute deliver plan for the use cases approved for the delivery in alignment with relevant stakeholder Manage capacity planning needed to deliver the automation pipeline. Collaborate with the Project managers to ensure the projects are on track. Manage delivery governances with relevant stakeholder to communicate automation program status, drive escalation and support needs. Collaborate with IT teams to ensure all IT pre-requisites are delivered on time. Technical Management Act as a Technical Lead to design automation solutions for different business problems. Provide technical assistance to developers as and when needed Perform technical governance on the deliverables of the development team. Perform hand on technical development for the critical use cases. Take care of innovations by performing proof of concepts utilizing advanced technologies like AI, ML, LLMs. Operations Management: Responsible for Incident Management, Change Management for all the live bots in scope. Responsible to manage governance and reporting for operations. Stakeholder Management: Should have excellent stakeholder management skills to understand business expectation and deliver it through multiple teams. Drive multiple initiatives with varied skilled stakeholders across different roles Who you are: Education: bachelors or masters degree in computer science. Proficiency in English (Verbal, Written) Proven experience 8-10 years of experience in developing and delivering Robotic Process Automation use cases for functions like Finance, Procurement, HR. Expertise on different RPA tools like Power Automate Desktop, Automation Anywhere/ UiPath Technical Expertise Programming languages (.Net, Java, VB, Python), Database (SQL), OCR Technologies, Excel Macros Expertise in utilizing RPA capabilities to Automate SAP Application, Web Application and Document Data extraction. Experience in managing delivery of automation use cases. Stakeholder Management Experienced in managing internal & external stakeholder effectively. Secondary Skills: Enterprise Architecture Should be well versed with enterprise architecture landscape. Experience in delivering solutions for GBS domains (Finance, Procurement, HR, Customer Experience etc)

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

Manage and publish Dashboard for client invoicing process Manage Billing Operation Support for Key strategic clients Track and manage client SLA deliverables within invoicing process Tracking of client queries emails (internal external) and arrange for solutions/response within SLA Ensure timely and accurate response to ad-hoc reporting or audit request Client PO balance Management Track and resolve integration related challenges between Salesforce and NetSuite Support in projects activities Support senior leadership on ad hoc requests Key Competencies: Process oriented mindset and detail orientation B.com (H) + MBA/CMA/CA Good understanding of contracts commercial and invoicing process Ability to implement and adhere to internal controls Strong communication and collaboration skills Ability to coordinate and interact effectively with Senior management Flexible working in different time zones Pro-activeness and adhering to timelines Strong in MS excel

Job Responsibilities: Provide technical support and issue resolution for BMC Helix ITSM suite (including Incident, Change, Problem, Asset, and Knowledge Management). Troubleshoot and resolve Helix ITSM-related issues including performance, integration, access, and workflow issues. Monitor and maintain system performance, ensuring minimal downtime and optimal operation. Collaborate with internal teams and third-party vendors to resolve complex issues. Act as the first point of contact for Helix ITSM support tickets and ensure timely resolution as per SLAs. Perform root cause analysis of recurring issues and suggest preventive measures. Document technical issues and solutions for future reference in the knowledge base. Support user onboarding and provide training on Helix ITSM modules as needed. Participate in regular patching, upgrades, and system enhancements in coordination with the infrastructure team. Maintain data integrity and manage user access roles and permissions. Coordinate with the BMC support team for unresolved product issues or bug fixes. Ensure compliance with ITIL processes and service management best practices.

At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team

NS-Lead B2B Global Skill: CCNA, CCNS Desktop & Laptop Support Linux Administrator Data Security RAID OS & Office Support Education Qualification: Any Graduate with Technical Skills Network & Support Engineer to join our dynamic team and embark on a rewarding career journey Network Troubleshooting: Diagnose and resolve network-related issues, including connectivity problems, hardware and software failures, and performance bottlenecks. Technical Support: Provide timely and effective technical support to end-users, assisting them with network-related queries, concerns, and issues. Network Monitoring: Monitor network performance, availability, and security to proactively identify and address potential issues before they impact operations. Incident Management: Respond to and manage network incidents, adhering to established procedures and escalating complex problems as necessary. Configuration Management: Configure, maintain, and update network devices, including routers, switches, firewalls, and access points, to ensure optimal performance and security. Network Documentation: Create and maintain comprehensive documentation of network configurations, diagrams, procedures, and troubleshooting steps. Network Security: Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls, to protect against unauthorized access and data breaches. Skill: CCNA, CCNS Desktop & Laptop Support Linux Administrator Data Security RAID OS & Office Support Education Qualification:

As a TAM, youll be the go-to technical expert for our top customers, helping them get the most out of SpotDraft. From debugging complex setups to ensuring smooth integrations, youll keep everything running like clockwork. Youll also be the bridge between our customers and internal teamsensuring context is retained, issues are anticipated, and value is consistently delivered. What Youll Do Be the go-to tech contact for key enterprise accountsanswer questions, solve problems, and make SpotDraft work like a dream. Understand the detailsAPIs, integrations, webhooks, templatesyoull keep track of every config and every nuance. Handle escalationsJump in when things get tricky, work with engineering, and resolve issues fast. Support onboardingWork closely with our Implementation Managers and Solutions Engineers to ensure seamless handoffs. Stay proactiveAnticipate problems before they happen, and offer recommendations to improve how customers use SpotDraft. Document everythingKeep internal systems updated with configs, edge cases, and SOPs to make sure nothing falls through the cracks. Collaborate cross-functionallyYoull work with support, product, engineering, and customer success to drive real outcomes. What Were Looking For 5+ years in technical customer-facing rolesTAM, Solutions Engineer, Product Support, etc. Youve managed enterprise accounts with complex tech setups and integration needs. Experience debugging Single Page Apps, REST APIs, and working with tools like Postman, Metabase, and project management tools. Youre familiar with change requests, frequent customizations, and handling sensitive customer requirements. Youve got excellent communication skills and a strong instinct for customer success. You can juggle multiple accounts, retain context, and keep your cool under pressure . Why SpotDraft Brilliant teammatesWork with some of the sharpest minds in legal tech. Expand your networkInteract with top founders, investors, and industry leaders. Real impactTake ownership of projects and see your work in action. Big goals, bold movesWe trust you to deliver, innovate, and push boundaries. Our Core Values Our business is to delight Customers Be Transparent. Be Direct. Be Audacious Outcomes over everything else Elevate each other Be Passionate. Take Ownership.. Be 1% better every day

Sodexo Food Solutions India Pvt. Ltd. is looking for Helpdesk Operator to join our dynamic team and embark on a rewarding career journey Customer Support:Respond to user inquiries and provide technical assistance through various channels such as phone, email, chat, or in-person Troubleshoot and resolve hardware and software issues promptly Guide users through step-by-step solutions and ensure a positive customer experience Issue Resolution:Diagnose and analyze technical issues reported by users Escalate complex problems to higher-level support personnel when necessary Document all troubleshooting steps and solutions for future reference Technical Troubleshooting:Identify, research, and resolve technical problems related to hardware, software, and network connectivity Collaborate with other IT professionals to implement solutions and improvements User Training:Provide basic training to users on software and hardware usage Create user guides and documentation to assist with common issues System Maintenance:Perform routine system checks and maintenance tasks to ensure optimal performance Install, configure, and update software applications and operating systems Communication:Maintain clear and concise communication with users, keeping them informed about the status of their reported issues Collaborate with other support team members to share knowledge and best practices User Account Management:Assist in user account creation, modification, and termination processes Ensure compliance with security policies and procedures Reporting:Generate and maintain reports on helpdesk activity, including the number and types of issues resolved Provide feedback to the IT team regarding recurring issues and trends

6 - 8 year s experience in incident management ITIL certified Able to communicate crisp and firm - written and verbal Able to run incident calls and drive them to closure Good understanding of IT infra - firewalls, networks, routers, switches and load balancers Good basic understanding of databases

1. Automation of Processes: Automate trading system deployments, configuration, and monitoring to minimize manual errors and ensure rapid, consistent updates across environments. Develop scripts and tools to automate repetitive tasks, such as environment provisioning, software deployments, and database updates, using tools like Ansible, Jenkins, or Terraform. 2. High-Frequency Trading (HFT) System Optimization: Optimize CI/CD pipelines for ultra-low latency and high-throughput trading systems to support continuous delivery of trading algorithms and infrastructure updates. Ensure that deployment and testing processes do not impact the performance of trading operations. 3. Infrastructure Management and Scalability: Managecloud and on-premises infrastructures tailored for trading environments, focusing on low latency, high availability, and failover strategies. UseInfrastructure as Code (IaC) to provision scalable and secure environments that can handle fluctuating loads typical in trading operations. 4. Monitoring and Real-Time Logging: Implement monitoring tools to track system performance, trade execution times, and infrastructure health in real-time. Setupsophisticated logging mechanisms for trade data, errors, and performance metrics, ensuring traceability and quick troubleshooting during incidents. 5. Security and Compliance: Integrate security best practices into the DevOps pipeline, including real-time security scans, vulnerability assessments, and access control tailored for financial data protection. Ensure that all systems comply with financial regulations such as GDPR, MiFID II, and SEC rules, including managing audit logs and data retention policies. 6. Disaster Recovery and High Availability: Design and maintain disaster recovery solutions to ensure continuity in trading operations during outages or data breaches. Implement redundancy and failover strategies to maintain trading platform uptime, minimizing the risk of costly downtimes. 7. Performance Optimization for Trading Systems: Fine-tune infrastructure and CI/CD pipelines to reduce deployment times and latency, crucial for real-time trading environments. Workonsystem performance to support the rapid execution of trades, data feeds, and order matching systems. 8. Incident Management and Troubleshooting: Rapidly respond to incidents affecting trading operations, performing root cause analysis and implementing corrective measures to prevent reoccurrence. Ensure detailed incident reporting and documentation to support regulatory requirements. 9. Configuration Management: Maintain configuration consistency across multiple environments (dev, test, prod) using tools like Puppet, Chef, or SaltStack. Ensure configurations meet the stringent security and performance standards required for trading platforms. 10. Collaboration with Development and Trading Teams: Workclosely with developers, quants, and traders to ensure smooth deployment of new trading algorithms and updates to trading platforms. Facilitate communication between development, trading desks, and compliance teams to ensure that changes are in line with business requirements and regulations. 11. Risk Management: Implement risk management controls within the DevOps pipeline to minimize the impact of potential system failures on trading operations. Workwith risk and compliance teams to ensure that deployment and infrastructure changes do not expose trading systems to unnecessary risks. 12. Cloud Services and Cost Optimization: Deploy, manage, and scale trading applications on cloud platforms like AWS, Azure, or Google Cloud, with a focus on minimizing costs without compromising performance. Utilize cloud-native services such as AWS Lambda or Azure Functions for event-driven processes in trading workflows. 13. Version Control and Code Management: Managethe versioning of trading algorithms and platform updates using Git or similar tools, ensuring traceability and quick rollback capabilities if issues arise. Establish rigorous code review processes to ensure that changes align with performance and security standards specific to trading systems.

Must Have Skills 7+ years of strong functional & technical experience on Manhattan WM Active Platform Expertise in Unix/Linux scripting Proficiency in writing Oracle SQL queries Experience with implementation and rollout projects Familiarity with Incident Management and Change Implementation processes Excellent troubleshooting and analytical skills Clear and confident verbal and written communication skills Experience in Retail Domain or Warehouse Management (WM) application support is a plus Responsibilities Create and enhance existing applications Provide production support for Manhattan WMS Active Design & develop technical solutions in collaboration with the Application Delivery team Build custom objects (queries, scripts, etc.) to fulfill business needs Define, create, and execute system and unit test plans Take ownership of complex technical challenges, with regular status updates Lead planning and execution of medium complexity tasks and initiatives Work closely with the onshore team to ensure timely delivery of assigned work Good To Have Excellent Communication and Interpersonal Skills Ability to work Independently and in a Team Environment Strong Analytical Thinking and Problem Solving abilities Resume Submission Checklist Please include the following when sharing your profile: Current CTC Expected CTC Current Location Notice Period Immediate or Max 15 Days Only Send Resumes To: navaneetha@suzva.com Contact: +91 90329 56160 Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

6 - 8 year s experience in incident management ITIL certified Able to communicate crisp and firm - written and verbal Able to run incident calls and drive them to closure Good understanding of IT infra - firewalls, networks, routers, switches and load balancers Good basic understanding of databases

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes / enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About The Role Job Role Analysis of new requirement and translation of the same to RSD. Preparation of Requirement documents, test plans, incident reporting. Carrying out the testing for the projects and resolution of the issues. Co-ordination with various departments, users, product team, support teams like OPS, IT, Vendors for requirement gatherings, enhancements. Thorough analysis for system issues faced and provide effective solutions Working with internal customers to resolve the issues, enhance the current system to reduce the manual intervention. User training on system enhancements. Prepare User Guides and train users on newly developed Systems Proper project management and follow up Liasoning with the partners Job requirement Good working knowledge in Wealth Management Domain/Financial Product. Strong business understanding for financial products. Well versed with Office Automation tools like MS Excel, MS Access etc. Strong ability to work with multiple teams needed. Should have good analytical skills and an eye for detail. Should be a Graduate or a Post Graduate. Should be an effective Team Player Experience in digital and technological project implementation Post graduate (MBA/CA) would be preferred. At-least 3-4 years of relevant Wealth or financial industry experience in the project implementation. Prior experience in project Management role. Proven business analysis skill with detailed knowledge across a financial environment. Ability to handle multiple in-flight projects and deliver within given timeframes. Graduate with relevant wealth industry experience of 8 yrs or more can be considered.

About The Role Grade- M4 Role- Location Credit Manager About The Role : Credit appraisal including financial analysis to understand the solvency, liquidity position and repayment capacity of the entity, preparation of appraisal notes, credit checks etc. Meeting Customer and making Site visits at factory/office/residence of the client, viewing the working capacities of the business, inventory and working environment of the business. To interact with approving authority and provide them with required information for better decision making and engaging in regular discussions to give them an independent view of the credit / economic developments. Manage and ensure timely renewal of accounts and enhancement of portfolio. To align decision making with business requirements without compromising on quality of decision making or compromising on laid down policies by engaging in regular discussions with the business teams. Job Requirements Chartered Accountant with experience of more than 1 years Good analytical skills Non Chartered Accountant with relevant experience of Credit function of at least 2-3 years Personality Traits: Strong financial Analysis Skills Analytical skills Strong communication (Written and Oral)

About The Role Evaluate and approve credit applications, ensuring compliance with bank policies and regulations . Assess the creditworthiness of individuals and businesses, considering factors like financial statements, credit history, and repayment capacity. Minimum of 2 or 3 years experience in Underwriting of Personal loans, Auto loans in Retail Loan Products . He should be M.B.A or equivalent Degree for profile with experience He should have Good analytical and interpersonal skills to Interact with customer, Colleagues to ensure achieve goals.

Professional & Technical Skills: - Must to Have Skills: Proficiency in Network Infrastructures. - Experience with Incident Management. - Strong understanding of network protocols and architectures. - Experience with cloud-based network solutions and services. Like GCP or Azure -- Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components.

Helpdesk Representative Reports to : Team Leader (Incident Management) Key Responsibilities: Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. Basic Qualifications/Minimum Criteria Graduate / High School Diploma (from any stream). Minimum 1-year related experience. Preferably from the ATM industry (Banking/ATM MSP). Basic PC/Microsoft Office skills and telephone skills. Good Soft skills & Interpersonal skills (verbal & written) is a must.

Key Responsibilities: Engineering Operations: Maintain and operate all electrical and electronic equipment installed by WNS Ensure 100% compliance with equipment Operating & Maintenance instructions Manage and operate equipments where applicable Prevent disruptions due to lack of maintenance and operations Incident Management and Reporting: Report critical disruptions within 5 minutes and other equipment failures within 15 minutes Complete and submit incident reports within 24 hours for all equipment breakdowns or failures Respond to major incidents within 2 hours Preventive Maintenance and AMC Management: Implement annual AMC schedules, ensuring completion within the proposed timeframe Execute a 52-week Planned Preventive Maintenance (PPM) schedule Coordinate with vendors for timely execution of maintenance activities Notify WNS SPOC about contract renewals 90 days in advance Inventory Management: Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment Participate in monthly audits of consumables inventory Ensure accurate record-keeping and reporting of inventory status Documentation and Record Keeping: Maintain up-to-date documentation for all building maintenance activities Ensure all records, service reports, and registers are accurate and ready for audits Participate in at least 4 audits per month on a sample basis Premises Repairs and Maintenance: Coordinate and monitor all scheduled repair activities for WNS premises Ensure proper vendor follow-up for site mobilization and completion Report on repair activities closure as per Statement of Work (SOW) 24/7 Maintenance Coverage: Provide round-the-clock maintenance coverage for engineering services Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk Utility Management: Assist in managing utilities including electricity supply and diesel consumption Implement measures for reducing power consumption without impacting service levels Conduct monthly evaluations of energy consumption and track against set targets Contribute to monthly consumption reports with savings analysis Building Fabric Maintenance: Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations Highlight snags and follow up on their resolution within agreed timeframes Training and Development: Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge Attend managerial trainings on resource optimization, prioritization, and project management Documentation and Process Improvement: Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services Contribute to the Disaster Recovery and Business Continuity Plans Suggest improvements for process efficiency Compliance and Audits: Ensure compliance with regulatory, labor, and environmental regulations Participate in audits, striving to avoid major or repeat deviations Maintain necessary compliance certificates and documentation Health and Safety: Implement proper safety procedures for all maintenance activities Ensure compliance with health and safety regulations in all technical operations Reporting and Communication: Prepare daily and weekly reports on technical services activities Communicate effectively with WNS representatives and other stakeholders Escalate issues promptly and appropriately Other Regular requirements: Preparing and submission of MMR Preparing daily report and sharing with client Ensure all JLL POs are in place before executing jobs Ensure all monthly reports are shared in time Review of incident report before sharing with client Ensure JLL Tools ( E Fit ) implementation and track closures Ensure all data is uploaded in CMMS as per timelines Ensure all R&M related activities are monitored Ensure to have weekly meetings with team and share MOM Close monitoring of tickets and ensure closed within TAT Ensure faade cleaning and water tank cleaning is completed as per schedule Closely monitor PPM activities and ensure completion as per schedule Approving invoices in CAAPS with necessary evidence Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material Working on Site SLA/KPI and ensure submission is done on time Ensure risks are always highlighted and taken care. Ensure all Audit and compliance documents are updated and available for review as required by client. Ensure 52 weeks calendars is updated and evidences are shared as per timelines. Requirements: Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field 3+ years of experience in facility management with a focus on technical services Strong knowledge of BMS, HVAC, electrical systems, and other building technologies Familiarity with energy management and conservation techniques Excellent problem-solving and analytical skills Strong organizational and multitasking abilities Proficiency in MS Office and facility management software Knowledge of relevant regulatory compliance requirements Ability to work flexible hours, including on-call duties Good communication and interpersonal skills Experience in vendor management This position requires a proactive individual with technical expertise who can effectively manage multiple aspects of facility operations while ensuring adherence to service level agreements and maintaining high standards of safety and efficiency. Top of Form Top of Form What we can do for you: At JLL, On-site Pune, MH . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Systems Engineering Manager Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 26-Nov-2025 About the role We are seeking a dedicated and skilled Observability Operations Engineer to join our team. In this role, you will be responsible for managing and optimizing the onboarding and maintenance of observability tools such as Splunk and New Relic. You will play a key role in applying best practices in observability, improving telemetry data quality, and providing exceptional support to our customers and internal teams. Additionally, you will collaborate with DevOps practices, managing configurations and automation workflows using GitHub. What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Manage and oversee the onboarding process for Splunk, New Relic, and other observability tools. Use GitHub to manage, version control, and automate onboarding configurations, scripts, and related workflows. Implement and promote best practices in observability across the organization. Continuously monitor and improve the quality of telemetry data to ensure accuracy and reliability. Collaborate with development, engineering, and product teams to enhance observability strategies. Provide customer-facing engineering support for users of observability tools, troubleshooting issues, and offering solutions. Develop and maintain documentation, runbooks, and knowledge bases related to observability practices. Drive initiatives to improve data collection, processing, and visualization for better insights. Work closely with the DevOps team to integrate monitoring solutions into CI/CD pipelines and automate deployment processes. Stay updated with the latest trends and technologies in observability and telemetry. You will need Proven experience with monitoring and observability tools such as Splunk, New Relic, Grafana, Prometheus, etc. Strong understanding of telemetry data, data quality practices, and observability principles. Experience with onboarding, configuring, and maintaining monitoring solutions. Hands-on experience with version control and automation using GitHub. Knowledge of DevOps practices, CI/CD pipelines, and scripting. Excellent troubleshooting, analytical, and problem-solving skills. Customer-oriented mindset with strong communication skills. Ability to work collaboratively across teams and manage multiple priorities. Preferred Skills: Knowledge of cloud platforms (AWS, Azure). Programming/scripting skills (Python, Bash, go etc.). Familiarity with ITSM tools and incident management. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality to create a true sense of belonging. It s deeply embedded in our values we treat people how they want to be treated. Our goal is to ensure all colleagues feel they can be themselves at work and are supported to thrive. Across the Tesco group, we are building an inclusive workplace that celebrates the diverse cultures, personalities, and preferences of our colleagues who, in turn, reflect the communities we serve and drive our success. At Tesco India, we are proud to be a Disability Confident Committed Employer, reflecting our dedication to creating a supportive and inclusive environment for individuals with disabilities. We offer equal opportunities to all candidates and encourage applicants with disabilities to apply. Our fully accessible recruitment process includes reasonable adjustments during interviews - just let us know what you need. We are here to ensure everyone has the chance to succeed. We believe in creating a work environment where you can thrive both professionally and personally. Our hybrid model offers flexibility - spend 60% of your week collaborating in person at our offices or local sites, and the rest working remotely. We understand that everyone s journey is different, whether you are starting your career, exploring passions, or navigating life changes. Flexibility is core to our culture, and we re here to support you. Feel free to talk to us during your application process about any support or adjustments you may need. Apply