16325 Incident Management Jobs - Page 30

Lead Platform Reliability Initiatives : Design and optimize multi-region, highly available cloud architectures using services like container orchestration, compute instances, managed databases, and object storage to achieve SLIs/SLOs and error budgets that exceed 99.99% availability. Drive Automation and IaC : Build and maintain Infrastructure as Code ( IaC ) pipelines with tools like CDK, Terraform, or CloudFormation; automate deployments via CI/CD tools and serverless functions to accelerate delivery while minimizing operational overhead . Reliability, Availability & Resilience : Establish , track and enforce SLIs, SLOs, error budgets. Ensure systems availability, latency, and throughput m...

The individual is expected to have hands on experience in DevOps and infrastructure management for both cloud and on-prem deployments Maintain documentation utilizing standardized templates including installation and configuration guide, design and engineering plan, etc Document the process and tasks being taught so it can be standardized and cross trained across the team Identify and proactively make recommendations for continuous improvement on DevOps services provided

Define & Design the GBS Finance organization and process design by working closely with Finance key leadership and stakeholders in BU, other functions, ERP team, etc. Lead the future Global Process Owners/ Experts to deliver more effective and efficient design and operation. Drive process standardization, automation and continuous improvement, in close alignment with relevant stakeholders. Key SPOC for Finance in GBS to the Business and Function stakeholders Lead the successful exit of customer operations related TSAs, delivering to hard deadlines to support the demerger of TMICC from Unilever. Support to develop and execute the global GBS Finance strategy to deliver operation excellence, bu...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

About The Role : Job TitleOperations Service Specialist, AVP LocationBangalore, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender...

About The Role : Job TitleProduction Analyst, Associate LocationPune, India Role Description Production is responsible for the supply of IT services to the bank. The Production analyst works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank. They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations. The Production analyst will liaise directly with IT Application Owners and...

About The Role : Job Title ServiceNow Junior developer LocationBangalore, India Corporate Title Associate Role Description Analyze business requirements, design and implement solutions Configuring and customizing the ServiceNow platform Good understanding of ServiceNow Platform, Javascript, Client Scripts, Business Rules Independent and collaborative working abilities What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for y...

About The Role : Job TitleTFL - ERT - Associate LocationBangalore, India Role Description Its a popular perception that if you have experience in Trade Finance Operations, you are never out of job. We handle multiple products like Letter of Credit, Collections, Bank Guarantees etc. Depending on your appetite to learn, you will get enough opportunities to learn multiple products/processes. The learning never ends in Trade Finance Operations. Our subject matter experts will ensure that you get the necessary training on the products and processes. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral par...

We exist to wow our customers. We know we re doing the right thing when we hear our customers say, How did we ever live without CoupangBorn out of an obsession to make shopping, eating, and living easier than ever, we re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception...

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Togethe...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

The purpose of this role is to execute deliverables in the research and content areas as assigned, adhering to standard processes and published SLAs. Job Description: Key responsibilities: Executes case study, graphic and slide production for content libraries Incorporates the work of other editorial teams into final deliverables Executes QA processes to ensure accuracy and SLA achievement Delivers industry and customer research, including competitive analyses, backgrounders and support for new business pitches Executes delivery of standard research reports across a range of industries Leverages suite of intelligence tools to support pitch/business development needs across geographies and Lo...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Behavioral | Aptitude | Data Related Skills | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA 2. Train team members on changed processes/procedures 3. Give feedback basis performance against benchmark Incident Management (IM) 4. Identify process deficiency to drive efficiency 5. Achieve improve...

Education Qualification : Any Graduate Skills : Primary -> Technology | ITIL - Incident Management | 4 - Advanced Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced Secondary -> Behavioral | Aptitude | Data Related Skills | 2 - Knowledgeable Tertiary -> Behavioral | Microland Skills | Customer Centricity | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 3 - Experienced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is crit...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate 1. Define business/operations specific process workflow in a manner which is simple to understand and execute 2. Drive goals in synergy with customer CTQs (critical to quality) 3. Overcome failure modes by tweaking Service operation procedures or people skill...

A Day in Your Life at MKS: The Associate NOC Engineer is responsible for monitoring IT infrastructure and application alerts, performing initial troubleshooting, and escalating issues as per defined SOPs. This role ensures quick response to incidents to maintain service availability. This position is located in Gurugram, HR, and is required to work a 24/7 rotational shift. You Will Make an Impact By : Monitor alerts from monitoring tools and dashboards. Validate alerts and determine severity. Perform first-level remediation such as: Restarting services. Clearing disk space. Basic log checks. Document actions taken in the ticketing system. Escalate unresolved issues to Level 2 with complete d...

Your role in the Team s Success We are now looking for an experienced Technology Delivery Manager to act as the interface for a group of technical teams, ensuring smooth software delivery and optimisation for early value delivery. While experienced engineering managers own major strategic initiatives, this role focuses on delivering incremental improvements and supporting them when required through dependency management with technology functions outside the UK. You will manage and optimise workflow into and out of the UK Technology Division while supporting the Head of UK Technology with team management, resourcing, planning, and work visualisation. What You ll Do Delivery Leadership and Opt...

Role Overview Senior member of DS Operation working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate\drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Directory Services Operations team which includes operational responsibilities across all supported LDAP compliant directory environments and core services within the organization. Good communication skills, documentation abili...

Application Business Senior Analyst - HIH - Evernorth This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to mana...

WHAT YOULL BUILD The dCEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers. The dCEM is also expected to maintain customer satisfaction through issue mitigation and escalation management and helping customers maximize the value of their partnership with SAP. The dCEM manages a variety of technical and engagement aspects during the various phases of a range of customer s lifecycle. They will work in seamless collaboration with sales & pre-sales team and, SAP Enterprise Cloud Services internal delivery tea...

Your role and responsibilities (Mandatory) In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.The work model for the role is: HybridThis role is contributing to the HRXP Organization.You will be mainly accountable for: Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborat...

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,"collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow."Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role A seasoned professional who blends technical mastery with strategic foresight, driving innovation and efficiency in product and systems engineering. Known for client empathy, cost-conscious execution, and leadership that inspires for...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. Your Profile Incident Management Own and manage end-to-end incident lifecycle for high-impact and recurring issues. Ensure timely logging, categorization, prioritization, and resolution of incidents. Drive incident triage and facilitate cross-functional collaboration for resolution. Lead major incid...

Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. Work Experience : 1 to 2 years Work location : Chennai Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) ,Experience and Knowledge on windows Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptio...