Group Head - Strategic Support, GSOC

NOVARTIS

15 - 20 years

40 - 45 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

change management legal compliance group head incident management aviation security business continuity security operations operations analytics monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

The GSOC Strategic Support team is responsible for delivering high-impact security communications, incident management, and executive support across the organisation. You ll report directly to the Head, GSOC, and work closely with cross-functional partners to ensure robust governance and privacy-by-design in all operations.

About the Role

Major accountabilities

Lead expert-level Everbridge configuration, optimisation, templates, workflows, and analytics under approved governance.
Oversee advisory communications, incident messaging, SOS/lone-worker processes, travel enablement, and event/meeting security workflows.
Direct discreet support for executives, VIPs, high-risk travellers, and sensitive locations.
Integrate aviation security considerations and emergency protocols into relevant GSOC operations.
Manage secure communications for sensitive projects and support business continuity communication plans, drills, and readiness.
Build capability in senior analysts through structured training, coaching, audits, and knowledge-base maintenance.
Enforce governance standards across documentation, workflows, access, and change management.
Coordinate with IT, Legal/Compliance, HR, Risk, Business Continuity, and vendors; publish periodic dashboards and operational updates.

Minimum Requirements

Bachelor s degree required.
Minimum 15 years of experience in security operations, crisis communication, aviation security, or platform-led incident management.
Demonstrated expert-level execution in Everbridge (Org Admin capability or equivalent).
Experience in executive/VIP support, sensitive-site operations, travel security, event/meeting security, and emergency communications.
Experience with aviation security protocols and aviation emergency response.
Experience in intelligence gathering, OSINT monitoring, and early-warning assessments.
Veterans from police or military backgrounds encouraged; corporate experience preferred.
Strong written and verbal communication skills; ability to brief senior leaders with clarity.

Languages

English.

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