11785 Incident Management Jobs - Page 31

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in...

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Provide expert-level support for data analysis and reporting, ensuring hig...

Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain process documentation and standard operating procedures. Analyze data and metrics to measure process performance and make informed decisions. Identify and mitigate risks associated with process changes or improvements. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in...

Role & responsibilities: Responsible for triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Center (SOC) through alarm systems, internal incident reporting, and situational awareness. Provides support, direction, and documentation to assist in emergency response and recovery efforts. Responsible for monitoring and analyzing intelligence across multiple data systems including government sources, news, and social media to identify and mitigate risk to Company operations and travel through targeted communications to impacted business units and respective stakeholders. Excellent customer service skills Must be able to multi-task, prioritize and de...

Position Summary As a Digital Service Quality Manager , you will drive the execution and evolution of our Cloud Service and Software Quality framework with a strong emphasis on service reliability, Cloud operations, and best-in-class customer experience. Your role involves implementing Digital Service Quality program components across all CSP Cloud SaaS products, collaborating with cross-functional teams to understand and evaluate Cloud Service risks, monitor reliability standards, and measure service performance. Key Responsibilities: Service Reliability: Implement Cloud Service Quality program components to provide an objective and measurable assessment of cloud service health, as well as ...

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. Your role Manage and maintain Active Directory users, groups, and organizational units. Deploy and configure domain controllers and ensure AD topology is optimized. Create, configure, and troubleshoot Group Policy Objects (GPOs) to enforce security and operational policies. Provide hands-on support in Windows Server envir...

Your role You Should have ITIL Background , as what is ITIL , what is ITSM, the transformation of ITIL From ITIL V2 to ITIL V3 and ITIL V4. Preferably ITIL V4 certified. You are responsible for maintaining the service catalog, ensuring it is a single source of truth for all IT services - Catalog Maintenance. You must ensure that all information within the service catalog is accurate, complete, and published in a timely manner - Data Accuracy and timeliness. Your profile 6 to 9 years experience in Service Catalogue management. You ensure that the information in the service catalog is consistent with the broader service portfolio and the service pipeline - Consistency with Service Portfolio. Y...

Your Role Strong experience in application support, incident management, and root cause analysis. Proficiency in troubleshooting web and enterprise applications Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA). Basic knowledge of databases (SQL/Oracle), scripting (PowerShell, Shell, Python), and monitoring tools. Excellent communication, leadership, and stakeholder management skills. About The Role - Grade Specific 39 years experience in application support, handling tickets and resolving business application issues. Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issu...

About The Role Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. About The Role - Grade Specific Represent team in project meetings. Work with business and functional analysts, and software solution architects in ensuring that programs and systems function as intended. Supervise, mentor and manage large teams of programmers in one or more projects. Certifications You maintain ce...

Rotational Shift LOcation-Gurugram EXP in ITIL , Team Management, Service Desk Representation ,IT Position Overview The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. What youll do at Insight Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Re...

About The Role : Job Title IT Application Owner (ITAO) Corporate TitleAssociate LocationPune, India Role Description Our Investments agile teams at Deutsche Bank - Private Bank (TDI) develop and maintain applications for securities business of Private Customers. Changes are generally announced on short notice due to regulatory requirements or time to market challenges. Quality and stability has priority together with time to market. By working in an Agile DevOps model, acting a pilot for Investments and actively improving the model, we achieve very high quality while continuously delivering value to our clients. Located in Germany and India, we work closely together using agile and virtual c...

About The Role : Job TitleProduction Support Engineer Corporate TitleAssociate LocationPune, India Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Ma...

About The Role : Job TitleApplication Support Engineer - AS LocationPune, India Corporate TitleAssociate Role Description: It is a production support senior business functional analyst role responsible for delivering the business vision and strategy, at a global level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialization, price/value optionality and leveraging increased automation and the use of technology. Work includes: Creating a digital vision and strategy for the bank, and ensuring its integration with the organization's overall strategic plans Identifying opportunities for differentiating the bank's digital portfolio including c...

About The Role : Job Title Senior Engineer Authorization & Access Control, AVP LocationPune, India Role Description Deutsche banks Authorization & Access control team is part of the Identity and access management area within Chief Security Office (CSO). The team provides enterprise-wide central authorization solution for the bank. We are seeking a highly skills and experience senior software engineer to join our Authorization & Access Control team. As a senior Engineer, you would be responsible designing, implementing and maintaining health of the Authorization applications. What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Incident Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will engage in the delivery of Information Technology Infr...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will als...

Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added ad...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication am...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day wi...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems ...

About The Role Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve c...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : Service Management Framework Design and Implementation Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborat...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Business Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with various stakeholders to gather requirements, developing application feat...