19944 Incident Management Jobs - Page 31

. . . Summary: Ocrolus is a fintech company that transforms documents into actionable data with over 99% accuracy. Designed to streamline document-driven workflows and automate high-stakes financial decisions, Ocrolus is trusted by leading fintech companies like SoFi, LendingClub, Cross River Bank, BlueVine, Enova, and Plaid, to name a few. Powered by Artificial Intelligence and a unique human-in-the-loop data validation process, Ocrolus plugs directly into customer workflows via API, eliminating the need for manual data work. Ocrolus has raised over $50 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others. What youll do: Troub...

Qualification: UG: Any Graduate, B. Tech B.E. in Any Specialization Job Code: JD2208433 Certification: ITIL Certification Preferrable Work Mode: B.E./B. Tech. or BCA/B.Sc. in Computer science or any other equivalent degree Job Summary: We are looking for a motivated Trainee Desktop Support Engineer to join our IT team. The ideal candidate should have basic technical knowledge, strong problem-solving skills, and the willingness to learn and grow in a fast-paced IT support environment. ITIL certification is Preferrable, ensuring the candidate understands incident management and service management practices. Key Responsibilities: Provide first-level support for desktops, laptops, printers, and ...

Company: MMC Corporate Description: Provide technical support to end users physically or remotely, including troubleshooting hardware, software, and business application issues. Build and configure computers, ensuring they meet the organizations requirements and standards. Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues. Provides onsite support for walk-in colleagues at TechStop, if office has implemented this practice. Resolves technical problems and escalates incident, and questions to appropriate support groups. Supports business productivity by escalating issues/problems to supervisor as required a...

Functional Engineer Integration Management Job Details | AkzoNobel Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: The Functional Engineer in Application Delivery is responsible for detailing design and hardwiring business requirements as per Architectural and Security guidelines. This is done through projects, changes and increasingly more through Agile DevOps teams. This requires high quality Stories (change specifications) and projects changes which will allow Engineers and/or Developers to translate into code/configuration. The Functional Engineer sees to properly coordinate, review, approve and execute stories/project changes and has an ac...

Position Summary: The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging. Key Responsibilities: 1. CCTV Surveillance Monitoring: Monitor multiple live camera feeds in real-time from control rooms across various zones. Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc. Immediately alert on-site security supervisors in case of su...

Role & responsibilities Incident Management Resolve high-priority and complex incidents escalated from L2 teams. Perform deep analysis of application logs, APIs, and cloud platform components. Ensure SLA adherence. Problem Management Conduct root-cause analysis (RCA). Implement permanent fixes through configuration changes or code updates working with Oracle product engineering. Track recurring issues and preventive actions. Service Operations Monitor application health, POS ecosystem availability, network connectivity, and transaction flows. Support performance tuning and production stability improvements. Deployment & Release Support Support upgrades, rollouts, patch deployment, and produc...

Role & responsibilities 1) Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle 2) Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms 3) Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications 4) Provide updates in line with the agreed communications processes 5) Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners 6) Must be able to multitask in a ...

Responsible for end-to-end technical direction, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work for the modules assigned. Will be required to lead, and mentor 2 to 3 people as needed. Sound knowledge of Incident Management Ensure all components of the technical architecture are properly integrated and implemented. Participating in business User/Stakeholder workshops to elicit business requirements, understand the As-Is process, and chart out the To-be process based on information gathered. Well-versed with requirements gathering and analysis, preparation of functional specification documents, unit test plans, and test cases,...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-func...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a proactive and detail-oriented Incident Management Engineers to join our operations team. The ideal candidate will be responsible for managing and driving the resolution of production inc...

Language expectations: All personal performing this service must comply with the following language expectations: APAC, LATAM and NORAM- Business level proficiency in English and local language. EMEA- Business level proficiency in English (CEFR) and local language Shift Supervisor Service may include ,but are not limited to: Operational supervision of all personal providing services and deliverables Respond and provide security support to all emergencies. Liaison between contractor and client, with law enforcement agencies, with client customers at the facilities, and with all personal. Propose and implement proactive measures to detect security and safety weakness, provide relevant solution...

Role & responsibilities Change Management Plan, assess, and execute production changes in compliance with ITIL change management processes. Prepare and review change requests (CRs) including impact analysis, risk assessment, implementation steps, and rollback plans. Coordinate with application, infrastructure, and business teams to ensure smooth change execution. Manage change windows, freeze periods , and post-implementation reviews (PIR). Ensure all changes meet audit and compliance requirements. Production Support Provide L1/L2 production support for business-critical applications. Monitor applications and infrastructure, respond to alerts, and ensure SLA adherence . Perform incident mana...

We are looking for a skilled professional with 8 to 20 years of experience in the field, based in Pan India. The ideal candidate will have a strong background in WMS and excellent analytical skills.> Roles and Responsibility > Provide technical support and resolve issues related to WMS. Collaborate with cross-functional teams to ensure seamless integration of WMS solutions. Develop and implement process improvements to increase efficiency and productivity. Troubleshoot and debug complex technical problems using various tools and techniques. Work closely with stakeholders to understand business requirements and provide tailored solutions. Analyze data and metrics to identify trends and areas ...

Role & responsibilities Mainframe application support - production support and incident fixing and management.

Notice Period: Immediate Employment Type: Contract Should possess minimum of 3years in SAP PI PO. Hands on experience in design, development and implementation of integration scenarios between PIPO and SAP or nonSAP Experience in atleast 1 End to End Implementation Experience on supporting SAP production for atleast 1 year. Experience in Interface monitoring end to end and troubleshooting the files end to end Hands on experience in Incident management, Problem management. Able to work independently by adhering the Integration perspectives. Good knowledge in Graphical mapping, UDFs and JAVA, XSLT Atleast basic knowledge in Proxies, Remote functions, Idocs Hands on experience in EDIs - might h...

Primary Skills: SCCM administration, infrastructure management and SCCM client troubleshooting Experience in managing infrastructure - Windows OS, SQL Database Good knowledge of scripting and development e.g. VB script, PowerShell Secondary Skill: Knowledge in Storage, and Network Technologies Knowledge of Service management techniques including incident, problem, change, release management JD: Perform MECM infrastructure upgrades, configuration, support, and maintenance. Take lead to drive other teams for new initiatives related to MECM. Provide 16.5 x 7 support on MECM service following a global Rota and follow-the-sun support. Proactively plan and manage the upgrade of MECM servers and ME...

Looking to onboard a skilled SAP EHS Consultant with 3-9 years of experience. The position is based in Chennai and offers a contract employment opportunity. Roles and Responsibility Deliver services in HSE areas, including solution design, build, testing, implementation, and application management. Provide expertise in Product Safety, WWI, Dangerous Goods, Product compliance, and risk/incident management. Collaborate with cross-functional teams to ensure seamless integration of SAP EHS with other applications. Develop and implement effective solutions for regulatory requirements related to EHS, particularly for NA & EU. Offer technical guidance on non-SAP HSE tools, such as SaaS tools. Ensur...

SAP MDG ( Master Data Goverance) "Minimum 8 to 10-year experience in SAP Master Data Governance should have 2 full lifecycle implementation experience in MDG and S4 HANA SYSTEM. Should have deep expertise on SAP- MDG E2E configurations. Hands-on knowledge in BRF plus rule, based on the Customer Centric follow up work item (determine the workflow process and & Handling agent) and input data validation to enhance data quality and consistency. Experience on customizations and configurations required for setting up for SAP MDG Implementation for Equipment, Functional Location, Bill of Materials, Work center, Service center, Service Master, Enterprise search and Duplicate check. Expertise in desi...

JD: Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified.Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements).Capturing incident follow ups and assisting in compiling Post Mortems.Identifying stability trend...

Responsibilities: Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams Engage in ITIL\ Incident Management\ SLA\ Problem Management and Release Management Process on day-to-day operations Planning and execution of proactive non-ticket tasks (such as automation or tool implementations) Perform health checks twice a day To create, update, amend relevant production support documentation To use firm standard support tools and processes. To provide weekend support or off business hours support, if needed. Managing releases - deploy code/configuration change into the pre & production environme...

Skill:Netbackup Notice Period:Immediate Employment Type: Contract Job Description : Primary Skill:- Backup Operation- Netbackup Secondary Skill:- Veeam, Networker 7-10 years backup/archive knowledge, good experience of different backup solutions Good communication, presentation, reporting and leadership skills Problem-solving and conflict-resolution ability Tasks Be the point of contact for external and internal communications Coordinating the backup/archive tower cross delivery/country location Standard run operation on Veeam, Networker, and Netbackup solution for archive Identify automation opportunities Work on incident/ problem/change/SR alignment with client doing health checks for the ...

ITSM,Incident management, problem,change mgt,basics of networking, managing escalations,basics of scripting, ITIL certification is mandastory,L2 level, 5 + Years, Saomebody from infra projects, shift timings: 6 am to 3 pm,11 to 7 pm,2 yrs relevant in incident mgt,

CMS R&S - Bangalore Role & responsibilities Routing Switching domain Job Roles and Responsibilities: • Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching). • Collaborate and work closely with Incident management teams & prioritize the incidents shared by them. • Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders. • Collaborate and work closely with the Project teams for Configuration details (Hardware and software) • Any new process update or technical update to be cascaded to the whole team. • Is responsible for incidents escalated from Tier 1 or by a customer. • Should correctly assess the...

Key Responsibilities • Lead L1/L2/L3 support for MuleSoft integrations. • Monitor applications using Splunk, Anypoint Monitoring, Anypoint Runtime Manager. • Analyze logs, identify root causes, escalate as required. • Manage incidents, tickets, SLAs, and communication with stakeholders. • Coordinate with development teams for bug fixes and deployments. • Ensure platform health, uptime, security, and performance. • Drive continuous improvements and automation in support processes. Required Skills • Strong MuleSoft background (API-led, RAML, MUnit concepts). • Expertise in log analysis, dashboards, monitoring tools. • Knowledge of cloud platforms (AWS/Azure) and connectivity. • Strong communic...

Contact- 9987334349 Lead L2/L3 support for Active Directory and Entra ID environments. Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met Act as a primary technical and operational escalation point for identity and directory-related incidents. Coordinate and manage incident, problem, and change management processes for AD/ Entra services. Participate in reviews with stakeholders and provide actionable insights. Prepare and deliver service performance reports, and management updates. Drive continuous improvement, automation, and standardization across the environment. Collaborate with project teams to support new implementations, migrations, and transformati...