2625 Incident Management Jobs - Page 31

Project Role : Enterprise Technology Architect Project Role Description : Support sales teams in solution development, managing an internal matrix team to scope and price solutions. Lead customers through the design process. Work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions.- Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities.- Guide customers through the design process, leveraging your expertise to create innovative and effective solutions.- Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation - Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in service management.- Experience in leading solution development and design processes.- Good To Have Skills: Experience with IT infrastructure transformation projects.- Familiarity with cloud technologies and their integration with ServiceNow.- Experience in managing large-scale enterprise architecture projects. Additional Information:- The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

ServiceNow Developer / Admin Job Description: The ServiceNow Developer will specialize in designing, developing, and implementing ServiceNow solutions while ensuring compliance with organizational objectives and industry best practices. The Service Now Developer will occasionally provide administration, application development, maintenance, and technical support. Responsibilities: Design, develop, and deploy ServiceNow applications and enhancements. Collaborate with business analysts and stakeholders to analyze requirements and translate them into effective ServiceNow solutions. Customize ServiceNow applications using scripting, workflows, interfaces, and business rules. Conduct testing and troubleshoot issues to optimize the functionality and performance of ServiceNow applications. Maintain detailed documentation of all technical specifications. Integrate ServiceNow with external applications and legacy systems using tools such as REST, SOAP APIs, and MID Servers. Adhere to Agile/Scrum methodologies in solution delivery. Adhere to ITSM methodologies for Incident Management and Change Enablement. Continuously assess opportunities to improve ServiceNow workflows and user interfaces. Competencies: Innovative: displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others attention Initiative: undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed Dependability: follows instructions, responds to direction; takes responsibilities for own actions; keeps commitments; completes tasks on time or notifies appropriate personal with an alternate plan; arrives at meetings and appointments on time Required Experience: Education: Bachelor s degree in Computer Science, IT, or a related field (or equivalent work experience with ServiceNow). Technical Skills: Proficiency in JavaScript, HTML, CSS, and scripting in the ServiceNow platform. Strong knowledge of ServiceNow ITSM. Hands-on experience with Glide scripting and ServiceNow APIs integration. Experience in database SQL queries and table management. Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication. Adaptability and proactive approach in dynamic project settings. Certifications: ServiceNow Certified Developer or other relevant ServiceNow certification is preferred. Preferred Experience 5+ years of hands-on experience in ServiceNow development and implementation. Experience collaborating in multi-stakeholder environments. A proven history of delivery excellence and client satisfaction. Working knowledge or experience with other ServiceNow applications, such as ITOM Discovery, SAM Pro, HAM, VR Pro, Service Portfolio Management or other relevant applications.

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities:- Work with AHCT team to analyze the outcomes from this team and drive reduction in alerts - Analyze the Incidents to create use cases and drive the deployment with SAP and focus to reduce Incident / System- Focus on how to reduce Manual Incidents and bring more efficiency to control manual incidents - Review and push the actions from RCA for closure and follow with SAP on this- Bring Weekly status report on the actions being taken & also create a Monthly dashboard on the Innovations / Use case deployment / Status of open actions / Incident/System reduction metrics - Analyze incident data to identify trends, recurring issues, and areas of improvement.- Provide insights and actionable recommendations to leadership based on incident metrics and root cause analysis.- Develop and maintain reports highlighting incident patterns and performance metrics.- Identify opportunities to reduce incident volumes through automation, optimization, or process changes.- Recommend and drive initiatives to eradicate recurring incidents by addressing root causes. Professional & Technical Skills: - Must Have Skills: Proficiency in SAP Basis Administration- Identify opportunities to reduce incident volumes through automation, optimization, or process changes.- Recommend and drive initiatives to eradicate recurring incidents by addressing root causes.- Collaborate with stakeholders to implement preventive measures and monitor their effectiveness.- Design and implement strategies to enhance the efficiency and effectiveness of the incident management process.- Propose automation and self-healing solutions to minimize manual interventions and coordinate with stakeholders to implement the solution. Additional Information:- The candidate should have a minimum of 8 years of experience in SAP Basis Administration- Bachelor's degree in IT, Computer Science, Data Analytics, or related field.- Proficiency in incident management processes and reporting.- Certifications such as ITIL, CISSP, or other relevant qualifications are a plus- This position is based at our Pune office- A 15-year full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Security Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement in application functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Security.- Good To Have Skills: Experience with SAP GRC.- Strong understanding of user access management and role-based access control.- Experience in configuring and managing SAP security roles and authorizations.- Familiarity with compliance and audit requirements related to SAP security. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management and SQL queries.- Experience in system monitoring and performance optimization.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in diagnosing and resolving software and hardware issues. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of system architecture and database management.- Experience in diagnosing and resolving software and hardware issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system monitoring and diagnostic tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience with troubleshooting and debugging software applications.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to analyze system performance and optimize operations.- Develop and implement solutions to enhance system efficiency and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, troubleshooting steps, and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management and SQL queries.- Experience in system monitoring and performance optimization.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system troubleshooting and issue resolution. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk.- Strong analytical skills to troubleshoot and resolve technical issues.- Experience with incident management and problem resolution processes.- Familiarity with creating and maintaining knowledge base articles.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 7.5 years of experience in Splunk.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in analyzing and resolving software issues.- Knowledge of ITIL framework for incident management.- Hands-on experience in software debugging and log analysis. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Managed Cloud Security Services Good to have skills : Security Information and Event Management (SIEM), Incident Management, Delivery & Service ManagemMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). A typical day involves overseeing project implementation and ensuring successful delivery of security services. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation and delivery of Security Services projects- Leverage global delivery capability for successful project execution- Ensure adherence to project timelines and quality standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Managed Cloud Security Services- Good To Have Skills: Experience with Incident Management- Strong understanding of security protocols and best practices- Knowledge of Security Information and Event Management (SIEM) systems- Experience in managing security incidents and response procedures Additional Information:- The candidate should have a minimum of 7.5 years of experience in Managed Cloud Security Services- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Payroll - Payroll Process Design Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows to ensure clarity and consistency.- Engage in code reviews and provide constructive feedback to peers to enhance code quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies and best practices.- Experience with integration of ServiceNow with other platforms and tools.- Familiarity with scripting languages relevant to ServiceNow customization.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with integration of ServiceNow with other platforms.- Familiarity with scripting languages relevant to ServiceNow.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Role: Application Support Location: Bangalore Job Type: C2H Job Description: Act as first point of contact in 24/7 operations center for responding to systems alerts generated via monitoring tools. Collaborate with development team, to understand the issues and logs and to resolve/escalate incidents/problems. Collaborate with colleagues, peers, senior systems analysts, and managers to resolve/escalate incidents/problems. Prioritize issues based on impact and urgency, transfer or escalate where required. Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA. Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst / Managers to get a solution/workaround. Collaborate with L3 teams to carry out all phases of testing activities for UI, middleware and API based applications. Work with colleagues to provide resolution in an effective, empathic and timely manner. Customer focused, demonstrates empathy, even when under pressure with clear and concise communications. Self-motivated, team player & adaptable to new technology Possesses knowledge of relevant SLA s and their implications for support Skills relevant for the job Knowledge on ITIL concepts Incident Management experience Data analytics and reporting API framework knowledge Working experience on Monitoring tools Splunk , NewRelic / Any SQL Should be able to build & Execute queries. Working experience with Build tools, GIT, CI/CD Jenkins, Integration tools TIBCO Experience in testing activities for UI, middleware & API based applications

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation, Microsoft 365, Network InfrastructuresMinimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic services and support for Microsoft Windows Desktop Management. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management, including installation, configuration, and troubleshooting.- Collaborate with cross-functional teams to identify and resolve issues within multiple components of critical business systems.- Ensure the availability and reliability of business-critical applications and systems.- Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation, Microsoft 365, and Network Infrastructures.- Strong understanding of ITIL processes and methodologies.- Experience with incident management, problem management, and change management processes.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education

As a TechOps Engineer at the L1 level, your role will involve working in collaboration with other teams to ensure smooth and efficient operations of the software development process. Your primary responsibility will be to develop/configure and maintain automated systems for building, testing, deploying, and monitoring software applications. Key responsibilities and duties for this role may include: Should have knowledge on Windows / Linux Operating systems. Basic automation skills such as Shell Scripting, SQL Queries will be an added advantage. Excellent written and verbal communication skills in English. Knowledge of ITILv4 Process, Vmware and Networks Basics Must be willing to work in 24/7 environment. Server monitoring & support on heterogeneous Infrastructure domains comprising of Server, Storage, Network. Level 1 Support is responsible for initial triage, trouble shooting and escalation as per service levels and documentation. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements. Logging of incidents and events based on appropriate categories using ServiceNow & JIRA ticketing tool and assigning it to the appropriate stake holders for resolution. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Maintain and enhance KB (Knowledge Base) articles. Handle shift alone without any dependencies. Knowledge of best practices and IT operations in an always-up, always-available service Develop and provide system performance and status reports as required by business unit. Qualifications: Bachelors degree in computer science, information technology, or a related field. Familiarity with production monitoring tools, a strong trouble shooter who can help w/ investigation/data gathering w/I both Windows and Unix environments. Someone w/ prior experience in application monitoring setup (solar winds experience is preferred). Middleware application hands-on with Tomcat, JBoss and Apache. Scripting knowledge on Shell / Ansible is preferred. Good understanding of production support processes, SOPs and working with SLAs Work in 24/7 shifts, coordinate with production support leads and monitor production jobs. Understand SOPs and execute jobs and troubleshooting procedures. Adhere to SLA set by the production control lead. Knowledge on cloud computing environments such as AWS, GCP, or Azure is an added advantage.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure that the software meets client requirements, applying your knowledge of technologies and methodologies to support project goals, and overseeing the development process to ensure timely delivery and quality standards are met. You will engage in problem-solving activities and provide guidance to your team, ensuring that all aspects of the software development process are executed efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance skills and performance.- Monitor project progress and implement necessary adjustments to meet deadlines and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of software development methodologies and best practices.- Experience with configuration management and change management processes.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with Agile and DevOps practices to enhance team collaboration and efficiency. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Nasdaq Technology is looking for a DevOps Engineer with focus on Devops, Databricks and Terraform to join the Bangalore technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. We are seeking a Specialist DevOps engineer, focusing on enhancing our data and analytics infrastructure and supporting continuous integration and delivery pipelines. This role will play a pivotal role in managing a variety of platforms, including Databricks, Microsoft Power BI, Microsoft SQL Server, Informatica, Azure, AWS, and Windows Server environments. Familiarity with Profisee MDM is a plus. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer Join the DevOps organization as a DevOps support engineer, with the primary objective of designing, implementing, and managing DevOps processes to support our Data & Insights initiatives. Your role and responsibilities: As a Specialist DevOps Engineer , your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Bangalore location, you will also work closely with Nasdaq teams in other countries. CI/CD Pipeline and Configuration Management: Design, implement, and handle CI/CD pipelines using GitHub/GitLab and JIRA for detailed development, testing, and deployment. Be responsible for configuration management and automation frameworks, ensuring consistent and reliable deployment processes. Data Platform and Infrastructure Management: Help handle and optimize infrastructure for Microsoft Power BI, SQL Server, Databricks, and Informatica to ensure scalability and performance. Collaborate with data engineering and analytics teams to deploy and maintain robust data pipelines and analytics solutions. Provide Windows Server administration, ensuring high availability, security, and stability. Cloud and Hybrid Infrastructure: Lead all aspects of deployments on both Azure and AWS platforms, with a focus on hybrid cloud solutions and standard processes for scalability and cost optimization. Monitoring and Incident Response: Establish and maintain supervising frameworks to ensure system health, performance, and reliability across all platforms. Initiate incident response and root cause analysis, developing solutions to prevent future occurrences and reduce downtime. Teamwork and Process Improvement: Work closely with multi-functional teams, including data engineering, application development, and business analytics, to support and optimize DevOps processes. Identify and implement standard processes in DevOps, infrastructure management, and data platform operations. Governance and Compliance: Ensure data governance, access control, and security compliance for all data environments, both on-premises and in the cloud. Work with the Data Governance team on data quality, lineage, and master data management (preferably with Profisee MDM). We expect you to have: At least 6+ years of experience in DevOps or related roles, with a strong focus on Databricks, Microsoft Power BI, Microsoft SQL Server and Informatica. Hands-on experience with Databricks & Terraform is must to have. Proficiency with CI/CD tools such as GitHub, GitLab, JIRA, and related automation tools. Hands-on experience with cloud platforms, specifically Microsoft Azure and AWS, and expertise in hybrid cloud deployments. Familiarity with monitoring and alerting tools and frameworks to supervise performance and system health. Should be familiar in scripting language - Python & Notebooks. Strong understanding of Windows Server management and administration. Knowledge of SAAS Profisee MDM (preferred but not required). Understanding of SQL & database concepts. Soft Skills: Consistent track record to lead, mentor, and develop high-performance teams. Excellent communication and social skills to work efficiently with both technical and non-technical collaborators. Strong analytical skills, problem-solving abilities, and attention to detail. Proven experience in incident management, root cause analysis, and implementing preventive measures. We expect you to have: Bachelor/Master in computer science Information Technology, or a related field. Relevant certifications in DevOps, cloud platforms (Azure, AWS), or related technologies are a plus. It would be great if you Experience with Master Data Management (MDM) platforms, ideally Profisee. Certifications such as Azure DevOps Engineer, AWS Certified DevOps Engineer, or similar.

FS XSector Specialism Risk Management Level Director & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats, drive transformation, and foster growth. As companies increasingly adopt digital business models, the generation and sharing of data among organizations, partners, and customers multiply. We play a crucial role in ensuring that our clients are protected by developing transformation strategies focused on security, efficiently integrating and managing new or existing technology systems, and enhancing their cybersecurity investments. As a Director, you will be responsible for overseeing regular operations, driving continuous improvement processes, and managing client and vendor interactions. This role involves managing complex incidents escalated from L2 analysts, operating the Security Incident process, and mentoring junior team members to build a cohesive and motivated unit. Review cybersecurity events analyzed by L2 security analysts, serving as the escalation point for detection, response, and remediation activities. Monitor and guide the team in triaging cybersecurity events, prioritizing, and recommending/performing response measures. Provide technical support for IT teams in response and remediation activities for escalated cybersecurity events/incidents. Follow up on cybersecurity incident tickets until closure. Guide L1 and L2 analysts in analyzing events and response activities. Expedite cyber incident response and remediation activities when delays occur, coordinating with L1 and L2 team members. Review and provide suggestions for information security policies and best practices in client environments. Ensure compliance with SLAs and contractual requirements, maintaining effective communication with stakeholders. Review and share daily, weekly, and monthly dashboard reports with relevant stakeholders. Update and review documents, playbooks, and standard operational procedures. Validate and update client systems and IT infrastructure documentation. Share knowledge on current security threats, attack patterns, and tools with team members. Create and review new use cases based on evolving attack trends. Analyze and interpret Windows, Linux OS, firewall, web proxy, DNS, IDS, and HIPS log events. Develop and maintain threat detection rules, parsers, and use cases. Understand security analytics and flows across SaaS applications and cloud computing tools. Validate use cases through selective testing and logic examination. Maintain continuous improvement processes and build/groom teams over time. Develop thought leadership within the SOC. Mandatory skill sets Bachelor s degree (minimum requirement). 12+years of experience in SOC operations. Experience analyzing malicious traffic and building detections. Experience in application security, network security, and systems security. Knowledge of security testing tools (e.g., BurpSuite, Mimikatz, Cobalt Strike, PowerSploit, Metasploit, Nessus, HP Web Inspect). Proficiency in common programming and scripting languages (Python, PowerShell, Ruby, Perl, Bash, JavaScript, VBScript). Familiarity with cybersecurity frameworks and practices (OWASP, NIST CSF, PCI DSS, NYDFS). Experience with traditional security operations, event monitoring, and SIEM tools. Knowledge of MITRE or similar frameworks and procedures used by adversaries. Ability to develop and maintain threat detection rules and use cases. Preferred skill sets Strong communication skills, both written and oral. Experience with SMB and large enterprise clients. Good understanding of ITIL processes (Change Management, Incident Management, Problem Management). Strong expertise in multiple SIEM tools and other SOC environment devices. Knowledge of firewalls, IDS/IPS, AVI, EDR, Proxy, DNS, email, AD, etc. Understanding of raw log formats of various security devices. Foundational knowledge of networking concepts (TCP/IP, LAN/WAN, Internet network topologies). Relevant certifications (CEH, CISA, CISM, etc.). Strong work ethic and time management skills. Coachability and dedication to consistent improvement. Ability to mentor and encourage junior teammates. Knowledge of regex and parser creation. Ability to deploy SIEM solutions in customer environments. Years of experience required 12 + years Education qualification B.Tech Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Accenture Managed Detection and Response (MDR) Ops Security Engineering Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Managed Services, Optimism {+ 20 more} No

Syensqo is all about chemistry. We re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet s beauty for the generations to come. Job Summary: The Policy and Compliance Officer will be responsible for developing, implementing, and maintaining policies and procedures to ensure compliance with regulatory requirements and internal standards within the Unified Endpoint Management (UEM) team. This role will involve close collaboration with the Chief Information Security Officer (CISO) office and cybersecurity teams to ensure that all endpoint devices are managed and protected in accordance with security and compliance standards. Key Responsibilities: Policy Development and Implementation: Develop, review, and update policies and procedures related to endpoint management. Ensure policies are aligned with regulatory requirements, industry standards, and security best practices. Communicate and enforce policies across the organization. Compliance Monitoring and Reporting: Monitor compliance with established policies and procedures. Conduct regular audits and assessments to identify areas of non-compliance. Prepare and present compliance reports to the Unified Endpoint Manager, CISO office, and other stakeholders. Risk Management: Identify potential compliance and security risks and develop mitigation strategies. Collaborate with the IT security team and CISO office to ensure endpoint security measures are in place and effective. Stay updated on emerging threats, regulatory changes, and security trends that may impact endpoint management. Training and Awareness: Develop and deliver training programs to educate employees on compliance requirements, security best practices, and endpoint protection. Promote a culture of compliance and security awareness within the organization. Incident Management: Assist in the investigation and resolution of compliance and security-related incidents. Document incidents and corrective actions taken to prevent recurrence. Collaboration and Support: Work closely with IT, legal, CISO office, and cybersecurity teams to ensure a cohesive approach to compliance and security. Provide guidance and support to team members on compliance and security-related matters. Qualifications: Bachelor s degree in Information Technology, Cybersecurity, Business Administration, or a related field. Minimum of 3-5 years of experience in a compliance or policy development role, preferably within IT, cybersecurity, or endpoint management. Strong understanding of regulatory requirements, industry standards, and security best practices related to endpoint management. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CISA, CISM, CISSP) are a plus. About us Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity. At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply. Job ID 32365 Regular Pune, India View in Google Maps Apply to this job

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that business applications run smoothly and efficiently. You will engage with users to understand their challenges and work diligently to implement effective solutions, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: 5 years technical experience within D365 CRM2+ years technical experience within D365 CRM ServiceStrong awareness of the following:CRM configuration & customization, CRM Plug-ins, CRM custom Workflows, Power Automate, Model Driven AppHaving exposure on Azure DevOpsAct as development lead and able to demonstrate a wide range of development skills. Be a strong advocate for adherence to standards and best practice.Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when neededWrite and review technical specification documentationDesign, develop, review and test customized code for Dynamics 365 CRM as well as integrations to other applications.Excellent communicator with ability to operate within cross functional teams Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Dynamics CRM Technical.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we re working on what s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there s no such thing as a perfect" candidate - we re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. The Opportunity: The IT Service Desk Technician will be the first point of contact for all IT-related issues and requests. The ideal candidate will possess strong technical knowledge, excellent problem-solving abilities, and a commitment to providing outstanding customer service. This role involves troubleshooting hardware and software issues, managing service requests, and maintaining IT documentation. Key Responsibilities: User Support: Provide first-level technical support to users via phone & email, resolving hardware, software, and network issues promptly and effectively. Incident Management: Log, track, and document all support requests in the IT service management system, ensuring accurate and timely resolution of incidents. Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Software Support: Assist with the installation, configuration, and troubleshooting of software applications and operating systems. Account Management: Manage user accounts and permissions, including creating, modifying, and disabling accounts in various systems. Onboarding / Offboarding: Creating user accounts and provisioning hardware for new employees / ex-employee access removal and hardware return shipping. Documentation: Maintain accurate and up-to-date documentation of support activities, solutions, and user guides. Customer Service: Provide excellent customer service, maintaining a professional and courteous attitude with users. Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for the IT service desk. Skills & Expertise Required: Education: Bachelor degree in information technology, Computer Science, or a related field. Equivalent experience may be considered. Experience: 4+ years of experience in an IT support or service desk role. Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are desirable. Technical Skills: Proficiency in troubleshooting Windows and Mac OS environments. Strong understanding of O365/AAD administration. Experience with IT service management tools (e.g., ServiceNow, Jira). Familiarity with remote support tools and techniques. Soft Skills: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Customer-oriented attitude with a focus on delivering high-quality service. NOTE : This is a US shift role Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that s on the move. We live the Poppulo values each day, as they are key to everything we do. Bring Your Best Self We show up authentically, are self-aware and always strive to be better. See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. Together We re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. Thats what makes us a team. Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK. Poppulo is an equal opportunity employer. We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.