19944 Incident Management Jobs - Page 33

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Salesforce Sales Cloud Good to have skills : Salesforce DataMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create and manage both production and non-production cloud environments utilizing appropriate software tools tailored for specific projects or products. Your typical day will i...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud ...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud ...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is ensure all incoming non-voice (email) queues for all clients/accounts are responded to and resolved within the Average Speed of Answer (ASA) and per contract, through effective inventory management, capacity planning, skilling and reporting. Ensure process excellence through effective inventory management, capacity planning & skilling 1.Inventory Management Access the client tool and pull out daily queue inventory for the particular day Manually segregate queues as per skill, department, region and assign the same to agents trained on the particular skill Ensure appropriate resource planning/mapping for all queues as per skill Manually assign queues du...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Veeva Vault Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced professional with strong expertise in Veeva Safety and Pharmacovigilance (PV) systems to join our team. The ideal candidate will have hands-on experience in business administration and configuration of Vee...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NA Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential a...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with cross-functional teams, analyzing system performance, and impleme...

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do The network, whether physical or virtual, relies on a large staff to keep it running 24x7 — and it is that staff which consumes the bulk of operational budgets. Network elements are constantly changing, as are the ways each is deployed. Virtual network functions still require hardware, while routers and base stations require complex software. All of this must be maintained, updated and configured. An operator’s construction, maintenance, activation and trouble management functions typically ...

As a part of our Cyber strategy team, you will build and nurture positive working relationships with teams and clients with the intention to exceed client expectations Develop, implement, and maintain risk and governance frameworks Guide teams/Handle client information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/risk Recommend security solutions and enhancements aligned with business goals and threat landscape Conduct security risk assessments of third-party vendors and service providers Define TPRM frameworks and integrate them into the overall risk management program Perform cybersecurity maturity assessments u...

Develop, implement, and maintain risk and governance frameworks Guide teams/Handle client information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/risk Recommend security solutions and enhancements aligned with business goals and threat landscape Conduct security risk assessments of third-party vendors and service providers Define TPRM frameworks and integrate them into the overall risk management program Perform cybersecurity maturity assessments using established frameworks such as NIST CSF, NIST-800-53, ISO 27001 Frontend teams for ISO 27001 based Information Security Management System implementation and susten...

Supervises the Materials function within the department by overseeing the hotel procurement and ensures best quality & rates available as per budget, pre-laid processes (Materials manual). Assists the Materials Department with a view to maximise profitability and achieves desired financial results. Essential Job Tasks 1 - Evaluating products, price and quality. 2 - Vendor evaluations to be carried out on periodic basis. 3 - Negotiating contracts for the hotel and working out on the agreements with suppliers for product delivery. 4 - Monitoring the market rates on periodic basis Areas of Responsibility Internal Process 1 - Coordinates with all user departments. 2 - Follows up with vendors for...

Overview: TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: Support Engineer III Location: Bangalore Job Type: Contract Work Type: Onsite Job Description: The Key Responsibilities: Lead and manage Global Incident Management activities, including Major Incidents (P1/P2), ensuring timely resolution and stakeholder communication Drive Problem Management processes, including root cause analysis (RC...

People Customer Cloud Support Incident Management Troubleshoot and resolve platform application issues related to configuration and integrations Collaborate with internal teams and external partners to ensure timely resolution of incidents Service Requests Execute configuration changes for new integrations email management and template creation Support business teams with platform setup and customization requests Problem Management Conduct Root Cause Analysis RCA for recurring incidents and document findings Recommend and implement preventive measures to reduce future occurrences Monitoring Monitor APIs workflows and data extracts to ensure platform performance and data accuracy Proactively ...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do Adaptable and flexibleAbility to perform under pressureWritten and verbal communicationAbility to meet deadlinesAbility to work well in a team What are we looking for Microsoft ExcelMicrosoft PowerPoint Roles and Responsibilities: Workforce AnalyticsWorkforce Experience Analytics Qualification Any Graduation

What this job involves: Taking care of all technical activities Preparing all facility reports Coordinating with all AMC vendors and technical staff. OVSC, 360 tool WO reviews and Incident management Performance objectives To support in all technical areas Ability to manage the technical team Knowledge and handling all the technical equipment s Sound like youTo apply, you need to be: Ability to manage the technical team Knowledge and handling all the technical equipment s B.Tech with 03 years of experience in Facilities and MEP

Desired Skills & Experience: Must-Have: Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent experience Minimum 3 to 5 Years of IT Experience: Candidates must possess a minimum of three to five years of experience in Information Technology. Willingness to Learn: Demonstrated eagerness and openness to acquiring new skills and knowledge. Open for Shifts: Flexibility to work in rotational shifts. Good Communication Skills: Ability to effectively convey technical information to non-technical end-users in a clear and concise manner. Proficiency in writing and maintaining technical documentation, such as runbooks and procedural guides. Experience in Linux:...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Amazon Web Services (AWS) Good to have skills : Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with cross-functional teams, analyzing syst...

Project Role : Service Management Practitioner Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. Your typical day will involve coordinating various ...