16325 Incident Management Jobs - Page 27

As a NOC Support Engineer at ChargePoint, you will play a crucial role in resolving and fixing issues with ChargePoint's array of Charging stations. Your responsibilities will include: - Providing technical expertise to diagnose and resolve problems with the charging stations - Driving the resolution of charging station faults to reduce critical outages and improve overall uptime - Collaborating with other services teams to ensure efficient problem resolution - Analyzing, diagnosing, isolating, and resolving problems while documenting the analysis in case notes - Learning and understanding the technological aspects of different models of ChargePoint Charging stations to drive faster resoluti...

As a Client Services Specialist at FIS, you will have a dynamic role that involves daily communication with staff from leading banks and corporates to provide financial software solutions. Your responsibilities will include: - Providing real-time assistance for business-critical products, troubleshooting, and conducting in-depth analysis of reported problems - Offering in-depth product support to FIS clients by resolving incoming inquiries - Responding to customer product inquiries via telephone, written internet-based email, or chat sessions - Resolving customer concerns related to installation, operation, maintenance, or product application - Working 24/5 rotational shifts To excel in this...

As a Client Services Representative at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be a part of a team that values openness, collaboration, entrepreneurship, passion, and fun. Role Overview: - Daily communication with staff from leading banks and corporates to provide financial software solutions. - Real-time assistance for business-critical products, troubleshooting, and in-depth analysis of reported problems. - Providing in-depth product support by resolving incoming inquiries from FIS clients. - Responding to customer inquiries via telephone, email, or chat sessions. - Resolving customer concerns related to installation, ...

As a member of our dynamic team, you will play a crucial role in innovating and refining technology operations, making a direct impact on our core business services. Your responsibilities will include: - Understanding and articulating client testing needs, translating requirements into effective testing strategies. - Driving transformation and change programs, implementing best practices, and managing client testing initiatives. - Optimizing processes to enhance efficiency, quality, and client satisfaction. - Championing automation initiatives to streamline testing and operational processes, while identifying risks and implementing mitigation strategies. - Utilizing data analytics to derive ...

As a Senior Network Automation Engineer at NetBrain, you will play a crucial role in automating network operations and troubleshooting processes using NetBrain's unique automation platform. Your responsibilities will include: - Contributing to the evolution of how Network Operations can be automated and transformed for global Enterprises and MSPs - Leading customers in identifying high-impact automation targets through analysis of ITSM data - Analyzing customer's network technologies and designing automation solutions - Training and developing customer engineers with automation knowledge on the NetBrain platform - Architecting and creating automation for critical network operations tasks thr...

**Job Description** **Role Overview:** As a Change Management expert AVP at Deutsche Bank in Bangalore, India, you will play a crucial role in the Financial Crime Risk & Controls (FCR&C) team. Your primary responsibility will be to maintain and enhance the high standards of delivery within the team's change requirements. You will provide essential support to the operations unit, ensuring alignment with the bank's mission and strategic goals. Your role will involve identifying and prioritizing product and service improvement opportunities, creating and implementing plans to enhance these opportunities, and proactively managing areas of risk. Building and maintaining relationships with interna...

As a Cloud Solutions Architect at Quantiphi, you will be responsible for providing innovative solutions that meet specific business needs. Your role will involve understanding client objectives, assessing technical feasibility, and providing recommendations to fulfill business requirements. You will identify scope and functional requirements, flag risks, and suggest ideas to mitigate them. Additionally, you will provide technical leadership and guidance to teams implementing and managing solutions, set technical standards, best practices, and ensure adherence to architectural principles. Mentoring young talent within the team and tracking their growth parameters will also be a key part of yo...

As a member of the team at FIS, you will have the opportunity to work on challenging and relevant issues in the financial services and technology industry. Our team values openness, collaboration, entrepreneurship, passion, and fun. You will be based in Pune, with a two days in-office and three days virtual work schedule. **Role Overview:** You will be responsible for designing and maintaining monitoring solutions for infrastructure, application performance, and user experience. Your role will involve implementing automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments. Additionally, you will lead incident response, conduct capacity planning, and collabora...

You will be responsible for managing comprehensive site maintenance operations, ensuring adherence to quality standards and contract specifications. Your key responsibilities will include: - Executing day-to-day maintenance activities such as pavement, drainage, earthwork, retaining walls, structures, and plantation as per the approved maintenance program. - Supervising and ensuring adherence to contract specifications and approved methodologies. - Coordinating with contractors to achieve monthly maintenance targets and optimize resource utilization. - Preparing Daily Progress Reports (DPR) and assisting in Monthly Progress Report preparation. - Liaising with Independent Engineers for inspec...

As a Senior Site Reliability Engineer (SRE) at Datadog Observability, you will be responsible for leading end-to-end SRE implementation initiatives with a strong focus on Datadog. Your role will involve designing, configuring, and managing Datadog dashboards, monitors, alerts, and APM for proactive issue detection and resolution. You will collaborate with various teams to identify observability gaps and implement automation for alerting, incident response, and ticket creation to improve operational efficiency. Additionally, you will provide technical leadership in observability, reliability, and performance engineering practices. Key Responsibilities: - Drive end-to-end SRE implementation, e...

As a Data Platform Support Engineer, your role is crucial in ensuring seamless data pipeline executions and timely resolution of issues to maintain business continuity. You will be responsible for overseeing and maintaining the health and reliability of data systems, driving root cause analysis, and implementing proactive measures to minimize disruptions. **Key Responsibilities:** - Monitor and manage the health and performance of Azure Data Factory pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. - Troubleshoot and resolve production incidents in Azure-based data pipelines, conducting root cause analysis and implementing preventive measures. - Oversee a...

As a SAP RISE Infrastructure Operations Engineer/Architect at Zoetis India Capability Center (ZICC) in Hyderabad, you will be an integral part of the Global Infrastructure/Cloud & Platform Services organization, playing a crucial role in designing, implementing, and managing the Global Infrastructure operations for SAP RISE. Your responsibilities will include: - **Infrastructure Design and Architecture** - Assist in designing and implementing robust, scalable, and secure infrastructure solutions for SAP RISE environments. - Collaborate with SAP Basis, cloud, and network teams to define infrastructure requirements and architecture standards. - Develop and optimize infrastructure blueprints fo...

Role Overview: As a Staff Frontend Engineer at Talview, you will work on the Talview platform, focusing on application and foundational layer services. You will collaborate with peers on teams dedicated to specific areas of the product and work closely with product managers and designers to achieve common goals. Key Responsibilities: - Develop features and improvements to the product in a secure, well-tested, and performant manner, leveraging your 5+ years of experience. - Collaborate with Product Management and other stakeholders (Backend, UX, etc.) to iterate on new features within the product. - Craft code that adheres to internal standards for style, maintainability, and best practices, ...

As a ServiceNow_IT Service Management professional with over 6 years of experience, your role will involve the following key responsibilities: - Perform day-to-day administration and support of the ServiceNow platform. - Manage users, groups, roles, and access controls. - Configure forms, fields, workflows, and automation using ServiceNow tools. - Support modules like Incident, Change, Problem, Request, and CMDB. - Perform regular platform upgrades, patching, and testing in coordination with stakeholders. - Support development and maintenance of reports, dashboards, and performance analytics. - Troubleshoot issues and support end-users. - Ensure the platform runs smoothly and securely. - Mon...

About the Role: Were looking for a hands-on IT leader to strengthen, optimize, and scale Byline’s digital learning ecosystem — including our LMS, eLearning platforms, and IT infrastructure . The ideal candidate will bring expertise in ITIL, service management, information security, and governance , along with experience managing LMS/eLearning platforms and leading cross-functional tech teams. Key Responsibilities: Oversee and enhance LMS and eLearning platforms (e.g., Moodle, TalentLMS). Lead IT operations, incident/change management , and service governance. Strengthen information security, compliance, and audit readiness . Drive system scalability, uptime, and performance optimization . Le...

Role Overview : ***Looking who has Team Lead /Manager Experience*** Key Responsibilities: Provide L2/L3 support for production systems and applications. Investigate and resolve issues reported by users or monitoring tools using PL/SQL and application logs. Perform impact analysis , root cause analysis, and recommend solutions or workarounds. Work closely with business analysts, developers, and QA to implement enhancements and bug fixes. Develop or modify PL/SQL scripts, procedures, triggers, and packages as part of ongoing system maintenance and enhancements . Ensure solutions adhere to internal development and security standards. Participate in deployment activities including code migration...

JD: Service Now Lead Exp.: 8-13 years (Lead) Work Location: Hyderabad Work Timing: General Shift Work Mode: WFO/WFH Position Type: Permanent (Fulltime) Notice Period: Immediate JOB SUMMARY: We are seeking a skilled and proactive ServiceNow Developer to join our team. The ideal candidate will have hands-on experience across various ServiceNow modules including ITSM, Customer Service Management (CSM), Integrations, and strong capabilities in scripting, flow design, playbooks, and workflow development. You will be responsible for designing, developing, and implementing ServiceNow solutions tailored to meet business needs and improve operational efficiency. KEY RESPONSIBILITIES: Design, develop,...

BizOps Engineer IWho is Mastercard?Mastercard is a global technology company in the payments industry Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving Responsibilities Participate in 24x7 shifts Monitor the stability of our infrastructure w...

Overview As a Product Operations PM, you will play a critical role in keeping this platform strong. Youll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust. Responsibilities Customer Engagement & Platform Health Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly wit...

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that sy...

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve applica...