2810 Incident Management Jobs - Page 27

Roles/Responsibilities. Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle. Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms. Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications. Provide updates in line with the agreed communications processes. Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners. Must be able to multitask in a stressful environment. Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process. Manage the operational support and oversee remediation activities with designated extended managed service providers. Performs other work related duties as assigned. Working knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.). Helping to create business aligned support of the Incident Management process. Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Lets care for tomorrow.

Where Data Does More. Join the Snowflake team. Snowflake s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers success. We form partnerships with customers by listening, learning, and building connections. Snowflake s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflakes core values, which are reflected in everything we do. As a Senior Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers . You will develop a strong understanding of the customer s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations Demonstrate good problem-solving skills and be process-oriented Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues Document known solutions to the internal and external knowledge base Report well-documented bugs and feature requests arising from customer-submitted requests Partner with engineering teams in prioritizing and resolving customer requests Participate in a variety of Support initiatives Provide support coverage during holidays and weekends based on business needs OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE: Bachelor s. or Master s degree in Computer Science or equivalent discipline. 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role Solid knowledge of at least one major RDBMS In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions A deep understanding of resource locks and experience with managing concurrent transactions Proven experience with query lifecycle, profiles, and execution/explain plans Expertise in managing schedules of jobs and tasks for maximum throughput Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement Advanced skills in interpreting SQL queries and execution workflow logic Proven ability with rewriting joins for optimization while maintaining logical consistency In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) Proficiency with JSON, XML, and other semi-structured data formats Proficient in database patch and release management NICE TO HAVES: Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark) Scripting/coding experience in any programming language Database migration and ETL experience Ability to monitor and optimize cloud spending using cost management tools and strategies. SPECIAL REQUIREMENTS: Participate in pager duty rotations during nights, weekends, and holidays Ability to work the 4th/night shift which typically starts from 10 pm IST Applicants should be flexible with schedule changes to meet business needs Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com "

At Clover, we support hundreds of thousands of merchants daily through our advanced point-of-sale devices and powerful cloud platform. As an Incident Manager, you will play a critical role in ensuring service continuity by leading the response to production incidents, minimizing downtime, and communicating effectively with both internal teams and executive stakeholders. We re seeking experienced professionals who thrive in high-stress environments, bring a proactive mindset to problem-solving, and possess strong communication skills. You will be the driving force behind incident resolution, process improvement, and stakeholder alignment. Key Responsibilities Lead the response to high-impact incidents, ensuring minimal disruption to our merchants and restoring services as quickly as possible. Provide clear, executive-level communications during incidents and maintain transparency throughout the incident lifecycle. Collaborate closely with Engineering, Technical Operations, QA, Payments, Billing, and Customer Support to triage, document, monitor, and resolve customer-impacting incidents. Offer operational oversight when launching new features, products, and expansions into new regions. Identify and drive improvements in internal incident management processes and work cross-functionally to implement them. What you will need to have: Proven experience managing major incidents and driving them to resolution. Strong track record of leading Root Cause Analysis (RCA) and post-incident reviews. Willingness to participate in shifts and on-call rotation as part of a global incident response team. A problem-solving mindset with a natural curiosity to dive deep into complex technical issues. Exceptional communication skills, with the ability to convey complex information to both technical and non-technical audiences, including executive leadership. Exhibits swift responsiveness, end-to-end ownership, time tracking, timeline documentation, and strong multitasking abilities. What would be great to have: Hands-on experience with monitoring and incident management tools such as Grafana, Datadog, JIRA, ServiceNow, and PagerDuty. Experience automating manual operational processes. Familiarity with reporting incident trends and insights to senior leadership. Knowledge or certified in ITIL V3, V4 Willing to work on weekends and in off business hours Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

About ColorTokens: At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at www.colortokens.com. Our Culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously.Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the D fense department of an entire country. Role: Sr. SOC Analyst Experience: 4 to 7 years Location: Bangalore Work mode: Work from Office (hybrid) Shifts: Candidate must be willing to work in the rotational shifts 24/7. Job Description: Skills and Experience: 4+ years of security operations experience Correlate and analyse events using the Splunk/Log Rhythm/Qradar and stellar cyber SIEM tool to detect IT security incidents. Knowledge of network and endpoint security, threat intelligence, and vulnerabilities. Conduct analysis of log files, including forensic analysis of system resource access. Review customer reports to ensure quality and accuracy. Monitor multiple security technologies, such as SIEM, IDS/IPS, Firewalls, Switches, VPNs, networking and other security threat data sources. Knowledge of sandbox and malware analysis. Knowledge of Cyber Kill Chain and MITRE ATT&CK frameworks functionality. Possible attack activities, such as scans, man in the middle, sniffing, DoS, DDoS, etc. and possible abnormal activities, such as worms, Trojans, viruses, etc. CCNA, CEH, CISSP, GCA, GCIA, GCIH, SANS certification would be preferable. High level of integrity, professionalism, and attention to detail Ability to communicate complex security issues to peers and management alike. A motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure. Roles & Responsibilities: Senior level SOC analyst, mentoring junior analysts. Develop and maintain SOC processes, playbooks, and standard operating procedures to ensure consistent and effective response to security events. Incident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents, to achieve the RCA. Threat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyzing and integrate threat intelligence feeds to the platforms and stay updated on emerging threats. Collaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members. Monitoring and analysis of security events to detect and respond to threats. Ensure timely and effective responses to security events, including root cause analysis, containment, eradication, and recovery. Coordinate with other departments, ensuring clear communication and alignment. Forensic Analysis: Perform forensic analysis and malware analysis of Computers. Collect and analyze forensic artifacts, including memory and disk images to identify malicious activity. Gather evidence for legal and investigative purposes. Continuously improve SOC operations by evaluating and implementing new tools, technologies, and methodologies. Automate workflows using PowerShell, regular expressions, and API. Integrate threat intelligence into SOC operations, ensuring that the team is aware of and prepared for emerging threats. Oversee the creation and refinement of detection rules, ensuring they are aligned with MITRE ATT&CK Framework. Lead efforts to identify gaps in monitoring and develop strategies to enhance detection capabilities. Work closely with the IT and cybersecurity teams to ensure alignment on security strategies and initiative Qualifications: Education: Bachelor s degree in information technology, Computer Science, Business, or Engineering required, or equivalent experience. Certifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA. Incident Response Experience: 4+ years of experience in Cyber Incident response and investigations. Strong interpersonal skills with the ability to collaborate well with others. And, strong written, verbal and communication skills must need.

SOC Analyst Level 2 Location: Mumbai Around 4+ years working experience in Global SOC Must have experience in any SIEM Management tool Splunk, QRADAR, HP Arc sight, Triage Specialist - Separating the wheat from the chaff. Deep investigations/CSIRT, Mitigation/recommends changes, More advanced SME in cybersecurity, Experienced security analyst, understands more advanced features of security tools, thorough understanding of networking and platform architecture (routers, switches, firewalls, security), Ability to dig through and understand various logs (Network, firewall, proxy, app, etc..) Good to have either of certifications like, ITIL, CCNA, CEH, etc. Process and Procedure adherence. Tier 2 Security Analyst addresses real security incidents. Evaluates incidents identified by tier 1 analysts. Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, and Phone) Uses threat intelligence such as updated rules and Indicators of Compromise (IOCs) to pinpoint affected systems and the extent of the attack. Analyzes running processes and configs on affected systems. Carries out in-depth threat intelligence analysis to find the perpetrator, the type of attack, and the data or systems impacted. Creates and implements a strategy for containment and recovery. Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up to date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Should be skilled on Deception Technology, EPP, EDR, IPS/IDS desirable. Please share your CV to [email protected] Regards, Annapurna Manager TA

SOC Analyst Level 2 Location: Mumbai Around 4+ years working experience in Global SOC Must have experience in any SIEM Management tool Splunk, QRADAR, HP Arc sight, Triage Specialist - Separating the wheat from the chaff. Deep investigations/CSIRT, Mitigation/recommends changes, More advanced SME in cybersecurity, Experienced security analyst, understands more advanced features of security tools, thorough understanding of networking and platform architecture (routers, switches, firewalls, security), Ability to dig through and understand various logs (Network, firewall, proxy, app, etc..) Good to have either of certifications like, ITIL, CCNA, CEH, etc. Process and Procedure adherence. Tier 2 Security Analyst addresses real security incidents. Evaluates incidents identified by tier 1 analysts. Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) Uses threat intelligence such as updated rules and Indicators of Compromise (IOCs) to pinpoint affected systems and the extent of the attack. Analyzes running processes and configs on affected systems. Carries out in-depth threat intelligence analysis to find the perpetrator, the type of attack, and the data or systems impacted. Creates and implements a strategy for containment and recovery. Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up to date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams. Generate monthly reports on SOC activity. Should be skilled on Deception Technology, EPP, EDR, IPS/IDS desirable. Please share your CV to [email protected] Regards, Annapurna Manager TA

Staff Database Engineer About Junglee Games: With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games. Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Job overview: As our Staff Database Engineer, you will play a pivotal role in designing, optimizing, and maintaining our database systems to ensure seamless data flow, reliability, and scalability across all applications. Your expertise will directly influence our ability to deliver high-performance solutions, improve system efficiency, and support data-driven business decisions. You will collaborate closely with cross-functional teams to design robust architectures and implement cutting-edge technologies that drive our organizations success. Job Location: Bangalore / Gurgaon Key responsibilities: 1. Database Administration: Manage, monitor, and optimize PostgreSQL databases to ensure high availability and performance. Perform version upgrades and handle migrations for PostgreSQL databases in production and non-production environments. Configure, upgrade, and troubleshoot database clusters, ensuring minimal downtime. Perform regular backups, disaster recovery planning, and data restoration tasks . 2. High Availability & Failover Management: Design and implement high-availability solutions using tools like Patroni for PostgreSQL. Manage and optimize failover mechanisms to ensure minimal downtime and data integrity during outages. Troubleshoot and resolve cluster-related issues, ensuring continuous database availability. Expertise in AWS Aurora RDS for PostgreSQL, including configuring, monitoring, and optimizing managed database clusters. 3. Upgrade and Migration Expertise: Plan, test, and execute PostgreSQL version upgrades while ensuring application compatibility and minimal disruption. Lead database migrations from on-premises systems to the cloud (e.g., AWS Aurora, AWS RDS). Perform migrations from other database platforms (e.g., SQL Server, MySQL) to PostgreSQL when required. Automate upgrade and migration processes using scripts and tools to improve efficiency and reduce risks. 4. Performance Tuning & Optimization: Analyze and optimize database performance, including query tuning, indexing, and partitioning. Proactively identify bottlenecks and implement solutions for high-performance applications. 5. Database Security & Compliance: Implement and maintain database security policies, encryption, and access controls. Enforce role-based access control (RBAC) for database users to ensure secure and compliant data access. Ensure compliance with data protection regulations and organizational standards. 6. Data Engineering Solutions: Design and support data pipelines for data lakes , ensuring efficient ingestion, transformation, and storage of large-scale data. Develop and implement archiving strategies for historical and infrequently accessed data, optimizing storage and costs. Collaborate with data engineering teams to integrate database solutions with data lakes and analytics platforms. 7. Exposure to Other Database Technologies: Manage and support additional database systems like MongoDB, Cassandra, and Redis. Design and implement solutions for NoSQL and distributed data storage needs. Leverage multi-database knowledge to suggest the right database solutions for different use cases. 8. Automation & Scripting: Develop scripts for database monitoring, failover automation, upgrade and migration processes, and other recurring tasks. Implement Infrastructure-as-Code (IaC) tools to manage database environments. 9. Incident Management & Troubleshooting: Respond promptly to database incidents, including cluster failures, failover events, and upgrade-related issues. Perform root cause analysis and implement long-term fixes for cluster and database-related problems. 10. Collaboration & Leadership: Work closely with developers, DevOps, and data engineering teams to design and implement efficient database architectures. Mentor junior DBAs and provide guidance on best practices for database management, high availability, and migrations. Qualifications & skills required: Experience: Ideal experience range. 8-12 years In-depth knowledge of PostgreSQL architecture, replication, clustering, and failover strategies. Strong understanding of SQL, PL/pgSQL, and query optimization. Expertise in PostgreSQL upgrades and migrations, including in-place and out-of-place upgrades. Familiarity with tools like pgAdmin, pgBouncer, Patroni, and AWS RDS/Aurora consoles. Proficiency in managing NoSQL databases and understanding their data models. Experience with database monitoring tools like Grafana, Prometheus, or CloudWatch. Knowledge of scripting languages (Python, Bash, or Perl) and automation frameworks. Expertise in implementing RBAC for database systems and managing secure access. Understanding of big data technologies and integration with data lakes (e.g., AWS S3, Data Lake). Be a part of Junglee Games to: Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more. Know more about us Explore the world of Junglee Games through our website, www.jungleegames.com . Get a glimpse of what Life at Junglee Games looks like on LinkedIn . Here is a quick snippet of the Junglee Games Offsite 24 Liked what you saw so far? Be A Junglee

Date 6 Jun 2025 Location: Bangaore, IN Company Astom Req ID:485184 Astom is hiring a Power BI/Qiksense Deveoper to support the growing Bid, Project, Panning & Commercia Management Academy. In this roe, you wi oversee earning & competencies deveopment by supporting with a anaysis inking the goba mtier structure updates to the training offer. Purpose: The roe is key to ensure goba training offer and competency deveopment is aigned with any mtier structure changes and is providing visibiity via anaytics of any inconsistencies and corrective actions when needed. Maintenance of mutipe PowerBI and Qiksense dashboards and support deveopments/enhancements of dashboards/reports as per business requirements. The idea candidate shoud have a sound understanding of data modes, design and the visua eements using BI Reporting Toos ike Power BI or Qiksense. They wi be responsibe for ensuring data accuracy and consistent reporting in the fina product being deivered. Main Responsibiities: Support any anaytics required for Academy by maintaining existing competency deveopment community PowerBI/Qiksense dashboards inking competencies to trainings and creating new ones as required. Maintain severa dashboards such as training cataog offer, yeary goba competency deveopment anaysis, page viewing, new trainer creation and session creations for a mtiers to aow an efficient monitoring of training quaity and participation as a key input to continuousy enhance the training offer. Maintain and enhance severa competency deveopment dashboards in PowerBI. ExampeCompetency and Training dashboard to refect atest academy structure and ink between competencies and aocated trainings, Academy Page Resource Views, Competency Deveopment Anaysis Dashboard etc. Gather business requirements to buid ad-hoc reports for business data anaysis based on end-user requirements. Buid anddeveopdata modes, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions Combine compex data sets to provide actionabe insights for KPI Improvement and enabe faster decision making Refect any mtier job structure changes and competency updates in respective dashboards Monitor a training quaity and participation for goba training offer based on existing reports and foow-up on KPIs and other reports as per requests Support any training/certification or transformation deveopment needs in powerapps for exampe as needed : Bacheors/Masters degree in Information Systems, Business, Management, Suppy Chain, Industria Engineering or industry-reated curricuum Basic experience of deveoping and using Business Inteigence toos such as Power BI/Power App/Qiksense to deveop reporting systems/dashboards integrating various sources of data. Understanding of different connectors for integration of different data sources Soid understanding in Databases and reporting queries. Comfortabe in an internationa and a muti-cutura environment Muti-Tasking in project mode on mutipe projects at once Power BI/Qiksense programming skis to maintain existing dashboards with specia formuas or buid new ones on request Abiity to chaenge the status quo Critica Thinking / Probem soving Confict resoution Business Acumen Teamwork / coaboration Be fuent in Engish You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone. Job Type:Experienced

About this role: Wells Fargo is seeking a Data Management Director to lead a talented and experienced team to drive the Global Operations data domain strategy. The incumbent will lead the creation of the COO Data Domain and execution of Data Management Policy. In this role, you will: Lead teams by making strategic decisions to resolve highly complex issues to meet higher risk deliverables Interpret and develop business strategy and range of policies and procedures for defined areas to improve data consistency and controls Ensure appropriate staffing and organizational structures for defined area Identify opportunities and strategies for process improvement and manage the functional budget Collaborate and influence decision-making at all levels of professionals including senior leadership Partner with the revenue areas to improve efficiency, effectiveness, productivity, or controls Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 8+ years of Data Management, Business Research, Analytics, or Project Management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Desired Qualifications: Masters degree with a concentration in engineering, business, economics, statistics or operations research Certifications in any one of the streams - Data Warehousing, Data Governance, Compliance, Data Risk Management, Data Management Professional (CDMP), Data Stewardship and Provenance Knowledge of Information Management, Data Lineage, Metadata management Experience with one or more Cloud management tools Banking experience is desirable, but not mandatory Job Expectations: Be the thought leader to envision data strategy for Global Operations Work with Enterprise Data, Management and Insights (DMI) to leverage common practices Liaise with Controls, Transformation, Analytics and Technology teams to create new Data Products for Global Operations

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

As a Software Deveoper you' participate in many aspects of the software deveopment ifecyce, such as design, code impementation, testing, and support. You wi create software that enabes your cients' hybrid-coud and AI journeys. Your primary responsibiities incude Comprehensive Feature Deveopment and Issue ResoutionWorking on the end to end feature deveopment and soving chaenges faced in the impementation. Stakehoder Coaboration and Issue ResoutionCoaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Continuous Learning and Technoogy IntegrationBeing eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM, CIS-IRM Certified Understanding of other ServiceNow products Preferred technica and professiona experience Experience creating roadmaps for technica offering growth and innovation Understanding and designing integrations and interfaces with other systems

We are ooking for someone to join a team of peope who are bright, proactive, and passionate about making their customers widy successfu.This person oves working with customers, guiding them, answering questions, and buiding great reationships with rapport and credibiity.The Senior Coud MSP Technica Account Manager (TAM) has a strong technica aptitude, oves to probem sove, and enjoys being chaenged by partner requirements, a against a backdrop of an ever-changing product feature and commercia andscape. The Senior Coud MSP TAM wi be the primary point of contact for product adoption with a focus on acceerating time to vaue for both the partner and their customers. The roe wi be responsibe for deivering technica guidance and best practices on the Apptio Coudabiity products through mentoring on soution design, performance, and scaabiity, as we as supporting the partner to create new services to maximize coud spend by its customers. Supporting MSP’s is a new service for Apptio, and as such the successfu candidate wi aso take on the responsibiity of defining the day-to-day activities, processes and KPIs required to deiver this service by future Coud MSP TAMs. The individua wi define the operating mode, heath metrics and success criteria required to ensure partners are receiving the right eve of service to be successfu and grow their business using the Apptio MSP soution. Primary Responsibiities: Be the primary product expert and be abe to answer customer questions and manage objections reated to Apptio Coud product capabiities. Understand, in detai, the configuration of each customer’s Apptio Coud impementation to proactivey identify opportunities for configuration improvement and expanded feature usage. Depoy your technica skis in service of acceerated customer vaue attainment, incuding hands-on work everaging Appication Programming Interfaces (APIs) to perform mass-updates of key configuration components. Create vaue for customers by partnering to define success and buiding a joint pan with identified objectives, stakehoders, miestones, risks, and metrics needed to achieve their goas. Drive the successfu adoption of Apptio’s suite of Coud products to hep customers reaize the business vaue of our partnership and offerings. Work cosey with the customer to ensure they become power-users of our soution, and perform remote training to the consumers as needed. Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate eve of response to customer needs. Assist with driving Apptio best practices and sharing knowedge throughout the organization Act as customer advocate providing feedback on Product enhancements and requirements Guide and ead enabement activities for MSP Partners deivering Apptio soutions. Required education Bacheor's Degree Required technica and professiona expertise 7+ years of experience in a B2B customer-facing technica account manager, business anayst, consuting, or technica anayst roe 2+ years’ experience working with simiar MSP products, in a customer supporting roe, incuding working with Coud SaaS products and CSP Partner Biing (AWS, Azure, GCP)data. Skied at quicky detecting and resoving data-reated issues, with the abiity to demonstrate this experience with data anaysis and data manipuation. Exceent communication skis demonstrated through an abiity to buid reationships and communicate compicated technica concepts in easy-to-understand terms, up to C-Leve. Understanding of Coud IT infrastructure concepts, with certifications from AWS, Azure, GCP, or OCI a pus Preferred technica and professiona experience Degree in fieds such as Business, Economics, Accounting, Data Anaytics, or Computer Science preferred. Strong to expert hands-on data anaysis skis using exporatory or scripting toos. Previous experience providing technica account management, technica advisory, and reationship oversight for strategic channe accounts from individua contributors to senior eadership eves.

The roe supports fu end to end software deveopment cyce, from initia cient engagement, through assessments and road-mapping, to onger term engagement in an advisory capacity. As an Appication Security Consutants, the person shoud everage the technica expertise of the security competencies, varied product and deivery capabiities Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Manage SaaS appication configuration settings, integrations Buid compiance requirements and SaaS Appication security baseines. Perform continuous monitoring of appications identifying security vunerabiities and address through remediation efforts Preferred technica and professiona experience Vaidate and maintain incident response pans and processes to address potentia threats Determine risks and remediation options with impemented SaaS appications Evauate new appications to ensure impementation can meet security baseines

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Experience in Impementation, and design ServiceNow CSM soutions Preferred technica and professiona experience Experience in CSM Appication reated integration use cases Exceent in cient stakehoder and customers management

As Process Anayst– Record to Report (R2R), you are responsibe for genera accounting which incudes reconciiation, preparation of baance sheet and profit and oss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financia anaysis, and reporting. Your primary responsibiities incude: Coordinate a accounting activities associated with Genera Ledger, particuary fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruas. Identify risks or opportunities to revenues, cost, and profitabiity and propose appropriate actions. Adhere to cient Service Leve Agreements (SLAs) and meet the specified timeines. Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Baance sheets, handing Month-End Cosure, Fixed Assets, Inter-Company, and Cash reconciiations. Posting Journa entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technica and professiona experience Proficient in MS Office appicationsand any ERP software as an end-user. Sef-directed and ambitious achiever. Meeting targets effectivey. Skied in thriving under deadines and contributing to change management, showcasing strong interpersona teamwork.

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As an Associate Deveoper at IBM, you' work with cients to co-create soutions to major rea-word chaenges by using best practice technoogies, toos, techniques, and products to transate system requirements into the design and deveopment of customized systems. In your roe, you wi be responsibe for: Your primary responsibiities incude: Working on the end to end feature deveopment and soving chaenges faced in the impementation. Coaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Being eager to earn new technoogies and impementing the same in feature deveopment Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB modue with experience in impementation, configuration, updates & troubeshooting. Deep understanding and soutioning capabiities in ServiceNow Goba scope and foundationa data such as Location, Organization, CMDB In-depth experience and soutioning capabiities using Scoped Appication Working knowedge to deveop on Service Cataog Preferred technica and professiona experience Expertise in ServiceNow ITSM product Experience in deveop integration using JDBC/SQL/SOAP/REST with various type of systems directy or through mid-server Shoud have CSA, CAD and CIS-ITSM Certifications

As Consutant, you are responsibe to deveop design of appication, provide reguar support/guidance to project teams on compex coding, issue resoution and execution. Your primary responsibiities incude: Lead the design and construction of new mobie soutions using the atest technoogies, aways ooking to add business vaue and meet user requirements. Strive for continuous improvements by testing the buid soution and working under an agie framework. Discover and impement the atest technoogies trends to maximize and buid creative soutions Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Lead efforts to design, integrate and impement monitoring systems for On-premise,. Impement monitoring systems coud infrastructure, appications, performance monitoring, transaction monitoring and synthetic monitoring everaging IAAS, PAAS PAAS Resove compex technica issues and drive innovation that improves system avaiabiity, resiiency, and performance. Buid end-to-end monitoring (integrating monitoring toos with event management and ticketing too (SNOW), JIRA etc). Detection and prevention toos for Company products and Patform and customer-facing environments Preferred technica and professiona experience Define, drive, and impement an architecture strategy and standards for end-to-end monitoring. Partner with the rest of the technoogy teams incuding appication deveopment, enterprise architecture, testing services, network engineering, Good to have detection and prevention toos for Company products and Patform and customer-facing

The abiity to be a team payer The abiity and ski to train other peope in procedura and technica topics Strong communication and coaboration skis Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise Provide technica operations support to cients on supported appication, DevOps, middeware, security and infrastructure. Foowing a cient standard workfow Provide Appication ID management support. Provide infrastructure easticity by auto scaing up/down of resources based on the business requirements Preferred technica and professiona experience Technica understanding of Cient patform (PaaS), HA infrastructure and oad baancers. Provide DR and manua redundancy fai overs. Provide daiy, weeky & monthy integrated service management reports across the soution

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Principal Responsibilities This role is responsible for Stewardship of Data, Technology and Cyber Security, Resilience Risks as well as providing oversight of the Data Privacy Office capability. The role is also a nodal officer, for the central banking regulator, RBI, for all IT and Cyber risks, and is the designated CISO for the bank. CISO responsible for bringing to the notice of the Exco / IT sub-committee of the Exco about the vulnerabilities and cyber security risk the bank is exposed to. member secretary of information security and related committee(s), if any, and ensuring current / emerging cyber threats to banking (including payment systems) sector and the banks preparedness in these aspects are invariably discussed in such committee(s). manage and monitor SOC and drive cyber security related projects in collaboration with CIO/CTO. coordinate the activities pertaining to Cyber Security Incident response Teams (CSIRT). develop cyber security KRIs and KPIs and get an independent assessment of the same including its coverage at least on a quarterly basis. shall have a robust working relationship with CRO to enable holistic risk management approach. To this effect, CRO may be invited to information security committee meetings. CISO may be a member of (or invited to) committees on operational risk where IT/IS risk is also discussed. CISOs office shall be adequately staffed with technically competent people, if necessary through recruitment of specialist officers, commensurate with the business volume, extent of technology adoption and complexity. an invitee to the IT strategy committee and IT steering committee. Data Privacy and data risk responsible for ensuring the bank meets its obligations under data protection and privacy laws and provide expert advice, guidance and direction and support the necessary standards and controls to enable the Bank, including its employees and relevant third parties, to manage privacy risks and comply with obligations under data protection laws in relation to the processing of personal data. To establish a culture of privacy within HSBC, to work collaboratively with key senior stakeholders across the business and be accountable for keeping executives appraised of privacy risks and issues. Informing and advising the business and its employees of their data privacy and protection compliance obligations Providing expert guidance, oversight and challenge on all aspects of data protection and privacy risk strategy and compliance focusing efforts on areas that present higher data privacy risks Monitoring compliance with data privacy provisions and with HSBC Group policies relating to the protection of personal data, including the assignment of responsibilities, staff education and awareness training, and ensuring remediation of any related audit findings Reviewing and advising on Data Protection Impact Assessments (DPIAs) and monitoring performance of mitigations, where necessary Cooperating with the regulatory authority Acting as the contact point internally and externally with data subjects and the regulatory authority Advising on, and providing the business with support, to ensure the necessary safeguards and controls are in place to ensure compliance with requirements for international data transfers by identifying all circumstances in which personal data is transferred outside of the relevant jurisdiction; and Provide incident management advice and/or support as needed and ensure that data incidents and breaches are responded to and managed effectively with data subjects and that the relevant authorities are informed within necessary timeframes. Resilience Risk (RR) Specialists provide expert advice covering specific RR risk lens to ensure high quality advice, expertise and guidance is available across the responsible risk types: Technology (including Cyber Security) Risk; Data and Information Security Risk. RR Specialists operate on an entity-wide basis and must work closely with the ERM Business and Functions aligned roles to support them by providing RR technical advice and guidance for their consumption and use in delivering their respective relationship management remits. Given the broad scope of the RR risk types, in country RR specialists will also operate within a regional RR specialist community, which will operate in each region. Provide technical advice and support to INM ERM Business and Functions teams and ensure they understand and are aware of the control environment and assessment of risk within the country commensurate with the scale and nature of operations. Support the ERM, Business & Functions teams to explain in non-technical terms the impact of issues or events, and top and emerging risks that may require changes (for example, to controls, resources or business operations) to remain within respective Risk Appetite. Support the ERM Business & Functions teams to ensure Risk and Control Owners have clear understanding of the effectiveness of the current control environment. Monitor the local external environment to get early sight of emerging risks and provide detailed guidance on controls required to mitigate against them. Build and maintain relevant cross-organisation and industry relationships. Deliver tailored and specific expertise across INM enabling 1LOD to successfully deploy and operate mitigating key controls. Provide technical guidance to support development and completion of Enterprise Risk and Regulatory reporting obligations (e. g. RAS, Top & Emerging Risks, Risk Profile Reporting, RMM, Board reporting where relevant, etc) Ensure the root cause of relevant local operational risk issues and events are fully understood and correctly treated. Ensure any concerns with key controls and material change programmes, relevant to their area of RR specialism, are understood and escalated (i. e. within country, to region and/or global peers) as needed. Work in conjunction with the ERM Business & Functions team and 1LOD to escalate any matters within the RR classes when needed. Lead INM regulator and audit engagement pertaining to RR risk types; ensure regulatory compliance for the specialist area/s and timely completion of Audit actions and findings. Support ERM Business & Functions team in the development and implementation of localised Non-Financial Risk framework activity as required (e. g. Locally Significant Risks) or to meet local regulatory expectations. Support training and capability uplift for the ORR Business & Functions team and to the wider HSBC community to ensure robust understanding of all RR risk areas Support the region/ global RR Specialist teams to leverage niche expertise and knowledge as required Additional specific Country responsibilities may be added to this role profile at the direction of the CRO and the country reporting line. Emerging Risks & Change Oversight: Ensuring critical issues, events and incidents both in key controls and material change programmes are managed and understood by and escalated to appropriate governance forums for appropriate and timely resolution Educating stakeholders to understand the impact of emerging risks that require changes to controls, resources and business operations to ensure they remain within appetite Ensuring that Data, Technology and Cyber/Digital related initiatives are not adversely affected as a result of poor planning, testing and approach during the delivery of significant change Conduct Impacts: Overseeing, escalating and providing guidance on the identification of conduct impacts across Data, Technology and Cyber Security risks and activities owned by the 1LOD, including where control weaknesses and risk events impact the delivery of good outcomes Requirements Strong leader with the ability to influence at the senior levels of the organisation Strong level of Data, Technology and Cyber Security risk management knowledge and relevant deep experience Strong level of business knowledge and experience of working in the key resilience risk specialist areas Ability to communicate effectively, building strong relationships and influence senior internal and external stakeholders Comprehensive knowledge of the external environment (threat, regulatory, geopolitical, competitor, technological landscapes) Comprehensive knowledge of the internal control environment MBA / FRM / CA or equivalent with at least 10 years of post-qualification work experience in related industry / field plus a professional certificate in one or more RR specialist disciplines, will be an advantage Professional qualifications in the area of Cybersecurity, Information Systems Audit or equivalent qualification from a recognised professional body may be advantageous You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Key Responsibilities: Manage support activities in relation to Providing ongoing support and maintenance to - Support AMS processes, incident management, problem management, and change management. Undertake medium-sized assignments independently or assist in larger assignments reporting to a manager or Senior Manager. Troubleshoot and resolve complex issues related to SAP MM and Supplier Portal configurations Collaborate with cross-functional teams to ensure adherence to Service Level Agreements and SOPs Conduct regular system audits and implement enhancements to optimize processes and improve user experience. Develop and maintain documentation for Solutions, processes and configurations. Qualifications: Education: Minimum bachelors degree from a reputed university with an excellent academic result. Experience: Minimum of 3 years of experience as an SAP MM Consultant, with hands-on experience in SRM Portals and AMS processes. Skills: Strong knowledge of SAP MM module configuration and customization. Proficiency in handling Supplier Portals and supplier management processes. (Source to Pay/Procure to Pay, Subcontracting, Services Management etc.) Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications: SAP MM certification is mandatory. Key Competencies: Technical Proficiency: Deep understanding of SAP MM module (P2P Cycle, subcontracting, services) and related technologies. Analytical Thinking: Ability to analyze complex business requirements and translate them into effective SAP MM solutions. Communication: Strong verbal and written communication skills to interact with stakeholders at all levels. Teamwork: Collaborative approach to working with cross-functional teams. Attention to Detail: High level of accuracy and attention to detail in all tasks.

Job Overview: The IT Support Manager is responsible for overseeing and managing the IT support operations, ensuring that end-users experience minimal disruptions to their IT services. This role involves leading a team of IT support professionals, managing day-to-day support activities, coordinating troubleshooting efforts, and ensuring the effective delivery of IT services to meet business requirements. The IT Support Manager will work closely with various teams across the organization to align IT support services with organizational goals. Key Responsibilities: Leadership and Team Management: Lead, mentor, and manage a team of IT support engineers and technicians. Ensure timely resolution of IT support tickets, emails, and issues. Foster a collaborative and efficient work environment, focusing on continuous improvement. Develop and implement training programs for the team to stay up to date with new technologies. Incident and Problem Management: Oversee incident management processes, ensuring swift resolution of critical issues. Proactively identify and resolve recurring IT problems to improve long-term service delivery. Manage escalations and ensure efficient handling of high-priority issues, customer escalations, responding emails. Network management, Linux / Windows server administration, Radware configuration, IIS Management, IT infrastructure, Disaster recovery activities, Security, Performance Monitoring, Patch Management Service Delivery and Performance: Monitor the performance of IT systems and infrastructure to ensure optimal availability and reliability. Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Conduct regular reviews of IT support metrics and implement corrective actions when necessary. Process Improvement: Identify opportunities for automation and process improvement within IT support operations. Develop and implement best practices for IT support to improve efficiency and reduce downtime. Continuously assess and update support processes to align with changing business needs. Vendor Management: Manage relationships with third-party vendors and service providers, ensuring that services are delivered as per agreements. Negotiate contracts and SLAs with vendors to ensure quality support and competitive pricing. Budget and Resource Management: Assist in budgeting and forecasting for IT support resources and tools. Ensure proper allocation of resources to meet operational needs. Cross-functional Collaboration: Collaborate with other IT departments (Infrastructure, Networking, Security, etc.) to ensure seamless integration of IT systems. Partner with business units to understand their IT support needs and provide solutions. Reporting and Documentation: Prepare and present reports on IT support activities, performance, and areas for improvement to senior management. Ensure comprehensive documentation of IT support processes, incident resolutions, and user manuals. Scripting: Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automating system administration tasks. Compliance and Governance: Understanding of IT compliance standards and frameworks such as ISO 27001, GDPR, or HIPAA. Qualifications: Bachelors degree in information technology, Computer Science, or a related field. A masters degree or ITIL certification is a plus. 8+ years of experience in Development IT Customer support, with at least 3 years in a managerial position. Strong technical knowledge of Development, Database, IT infrastructure, systems, and support tools. In-depth understanding of ITIL processes, incident management, and service desk operations. Proven experience with IT service management software and ticketing systems (e.g., ServiceNow, Jira). Strong leadership skills with the ability to inspire and manage teams. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work in a fast-paced environment. Work Environment: Full-time role Occasional on-call support may be required. Some travel may be required to various business locations or vendor sites. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Hiring for Servicenow QA #Requirements: Extensive experience (3+ years) with ServiceNow ATF that includes automation of test cases for the following modules: CMDB, Incident/Problem Management, Service Request/Catalog, Change Management, CSM and IRM Experience in Testing at least couple of ServiceNow implementations including during an upgrade Strong interpersonal communication skills are essential, Ability to multi-task in a fast-paced high-performance environment collaborating with multiple teams, Proven ability to maintain a professional demeanor and customer focus when handling complex issues Excellent written communication Certified System Administrator

Reference 25000AQQ Responsibilities PROFESSIONAL SUMMARY Result-oriented Major Incident Manager with 10 plus years of experience in IT service management, incident management, and critical issue resolution Proficient in French, with strong expertise in IT infrastructure, ensuring robust service delivery in complex environments Skilled in implementing ITIL practices, coordinating cross-functional teams, and driving service excellence to meet organizational goals, Required Profile required CORE COMPETENCIES Incident Management: Expertise in managing and resolving critical incidents to minimize downtime and impact on business operations, IT Infrastructure Knowledge: Solid understanding of network architecture, servers, databases, cloud platforms, virtualization, and monitoring systems, ITIL Framework: Advanced understanding of ITIL processes, including Incident, Problem, and Change Management, Bilingual Communication: Fluent in French and English, adept at managing stakeholder communication in bilingual environments, Collaboration: Skilled at coordinating cross-functional and multicultural teams to ensure seamless issue resolution, Reporting & Analysis: Adept at preparing RCA reports and trend analysis for management insights, Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status?, Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious, Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating and taking action are part of our DNA, If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities There are many ways to get involved, We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination,

About Intas Recruitment Fraud Disclaimer: Intas Pharmaceuticals does not request or accept any fees during recruitment If someone asks for payment on our behalf, it is a scam Please report the incident to the local police or cybercrime unit Your trust and safety are important to us, Intas is a leading global pharmaceutical company specializing in the development, manufacturing, and marketing of pharmaceutical formulations The mission of the company is to address unmet medical and societal needs through a fully integrated pharmaceutical value chain spanning across the world, Through its subsidiaries, the International presence of Intas includes the following countries: over 85 worldwide, with some of the more important global markets like North America, Europe, Latin America, and the Asia-Pacific under the well-known brand name Accord Healthcare The rapid expansion has been due to organic growth and strategic acquisitions alone, vindicating its position in some of the important major pharmaceutical markets across the world, Intas follows high standards of quality, as reflected by products approved for leading global regulatory agencies including USFDA, MHRA, and EMA Substantial in-house R&D capability, along with the beginning of a focus on highly advanced areas like Biosimilars and New Chemical Entities-Intas continues to push the frontiers of excellence in healthcare, At Intas, our success is fundamentally built on the strength of our people Our ongoing commitment is to attract and retain the best talent in the industry while fostering an empowering environment that encourages innovation and excellence This approach ensures that every employee plays a meaningful role in driving both the companys growth and advancements in global healthcare, Job Title: Manager QC (Micro) Job Requisitions No : 13788 Job Description Purpose of Job Responsible for handling QMS, Review and Planning for QC Micro department, Skill Required Handling of Change Control, Deviation Investigation, OOS Closure, Microbial Data Deviation Investigation, Incident Management Roles and Responsibilites Responsible for review, investigation and documentation, Review of DRS, Documents and data related raw material, packing material and consumable material, reagent & volumetric and water analysis, To execute and support in investigation of LIR, OOS, OOT, OOL, NCR and Deviation To execute and support in change control Execution of gap analysis of QC system and effective implementation of cGMP and regulatory requirements Preparation, review and revision of documents as and when required To verify calibration/ verification/ qualification/ cleaning/ monitoring activities of various QC instruments/ equipments as per schedule To impart training on different tests to new employees and student trainees Responsible for general work place cleanliness, proper equipment management and adherence to all approved SOPs and GMP procedures To Review Microbiological test records like CCIT, study/validation documents, BI etc Method Validation protocol/Study preparation and execution of BET, Bioburden, Sterility, CCI, Sub Visible Particles Test Trend Preparation Handling of Incident Handling of Software like SAP, LIMS, NIV DAS etc Media Fill observation Qualification Required Sc Relevant Skills / Industry Experience Handling of Change Control, Deviation Investigation, OOS Closure, Microbial Data Deviation Investigation, Incident Management Relevant professional / Educational background Sc Any Other Requirements (If Any) Compensation / Reward Location: Biotech, Ahmedabad, GJ, IN, 382213 Travel: 0% 25% Life at Intas Pharmaceuticals For over three decades, Intas has thrived due to the exceptional talent of its people Our growth is fueled by a dynamic environment that nurtures individual potential while fostering collaboration and collective success We believe that when diverse skills and perspectives unite under a shared purpose and value system, we can achieve remarkable outcomes, driving innovation and excellence across the pharmaceutical landscape, Date: 26 May 2025