11785 Incident Management Jobs - Page 32

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BRIM Convergent Charging (CC) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicate...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typica...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : Solarwinds Administration, Dynatrace Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between cli...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Service Integration and Management (SIAM), Incident Management, ServiceNow IT Service Management, Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing applicati...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

Role : Senior Site Reliability Engineer / Application Support Engineer Location : Hyderabad, India (Hybrid Knowledge City) Experience : 8 - 10 years Employment : Full - Time with Crunchyroll Job Description: We are seeking a Senior Site Reliability Engineer / Application Support Engineer to ensure reliability, scalability, and performance of production systems. This role involves supporting modern microservices architectures, managing cloud infrastructure, and working closely with development teams to maintain high availability and incident response readiness. Key Responsibilities: 8+ years of experience in Site Reliability Engineering, DevOps, or production operations. Strong experience sup...

Greeeting From Peoplefy !! We are hiring "Site Reliability Engineer" - Pune Skills :- Root cause Analysis Strong Debugging skills Strong SQL experience Basic scripting - Dotnet or Java Strong experience with ITIL Experience with Incident, Change and Release management Any monitoring tool Interested can share their updated resume on "asha.ch@peoplefy,com"

Experience: Band 7A: 5+ years total, 5+ years relevant Band 6B: 3+ years total, 3+ years relevant Job Description: We are looking for highly skilled SAP WMS practitioners to manage, support, and enhance SAP Warehouse Management System (WMS) solutions. Candidates will be responsible for handling incidents, managing system enhancements, coordinating with stakeholders, and troubleshooting issues. KT will be provided for related applications as required. Key Responsibilities: Handle user incidents and monitoring requests related to SAP WMS. Manage and test changes/enhancements for daily, weekly, and monthly operations. Work closely with users and market SPOCs to resolve issues efficiently. Troub...

Here is how, through this exciting role, you will contribute to BMC's and your own success: Design and deliver compelling technical demos and presentations tailored to customer use cases. Design and conduct POC / POV across ITOM, ITSM, and workflow orchestration platforms. Collaborate with sales and product teams to support pre-sales activities, PoCs, and GTM plays. Leverage GenAI/AI frameworks to enhance solution capabilities and storytelling. Support enablement initiatives, including micro-certifications, demo catalogues, and competitive analysis. Participate in bootcamps, low-code academies, and LLM-based demo development To ensure youre set up for success, you will bring the following sk...

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research a...

Role Overview: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. Key Responsibilities: - Act as the first point of contact for users reporting IT issues - Troubleshoot hardware, software, network, and system problems - Handle service requests such as ...

As a Site Reliability Engineer at our client's team, your main responsibility will be to ensure the reliability and uptime of critical services. Your focus will include Kubernetes administration, CentOS servers, Java application support, incident management, and change management. - Monitoring, maintaining, and managing applications on CentOS servers to ensure high availability and performance - Conducting routine tasks for system and application maintenance - Following SOPs to correct or prevent issues - Responding to and managing running incidents, including post-mortem meetings, root cause analysis, and timely resolution - Monitoring production systems, applications, and overall performan...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

As a DevOps Architect at our company, you will play a crucial role in designing, implementing, and managing scalable, secure, and highly available infrastructure across multiple cloud environments. Your expertise in DevOps practices, CI/CD pipelines, and cloud platforms will be essential for the success of our projects. Here is a breakdown of your key responsibilities: - Lead and manage the DevOps team to ensure reliable infrastructure and automated deployment processes. - Design, implement, and maintain highly available, scalable, and secure cloud infrastructure on platforms like AWS, Azure, and GCP. - Develop and optimize CI/CD pipelines for various applications and environments. - Drive I...

As a Specialist Product Analyst - Industrial DataOps/Data Engineer at our company, you will be at the forefront of leveraging cutting-edge Industry 4.0 technologies and industrial DataOps tools to enhance data aggregation, management, and contextualization capabilities in the manufacturing sector. **Key Responsibilities:** - **Technical Leadership:** - Assist in designing and implementing technical solutions to improve shop floor data aggregation and management using Industry 4.0 technologies. - Collaborate with senior architects and product leads to define technical standards and best practices. - **DataOps Implementation:** - Support the integration and deployment of industrial DataOps too...

As a Storage Administrator at 3i Infotech, your role will involve collaborating with vendors for ticket logging, resolution, updates, and escalation. You will prepare and maintain a Preventive Maintenance calendar, review NAS access control, and manage various Storage components such as Volumes, LUN, Aggregate, Pool, S3 bucket, and service levels. Additionally, you will be responsible for overseeing RAID or Array group management, S3 bucket provisioning, and configuration. Your tasks will also include performing diagnostic event logs, troubleshooting, and analyzing space utilization trends. Key Responsibilities: - Administer zoning and prepare MIR for major incidents - Review checklists and ...

As a Network Automation Engineer at NetBrain, you will play a crucial role in revolutionizing Network Operations for global Enterprises and Managed Service Providers. Your primary responsibility will be to leverage your deep domain knowledge of network operations to implement innovative automation solutions using NetBrain's cutting-edge platform. Partnering with network engineers and architects worldwide, you will identify high-impact automation targets for customers by analyzing ITSM data and performing preventative maintenance on the NetBrain platform to ensure visibility into diverse network protocols and technologies such as VxLAN, SD-WAN, ACI, Cloud, VMware, IGP, BGP, MPLS, etc. Key Res...

As an Operations Management Senior at TekWissen, you will play a crucial role in enhancing IT Service Management (ITSM) processes, particularly Incident Management. Your primary responsibilities will involve utilizing your expertise in data analysis, reporting (with tools like Qlik Sense, Power BI, and ServiceNow), and process governance. Additionally, you will act as a Scrum Master, leading agile initiatives for operational enhancements. Your contributions will be instrumental in identifying trends, ensuring data accuracy, and driving continuous improvement and automation. - Utilize expertise in data analysis, reporting with tools like Qlik Sense, Power BI, and ServiceNow. - Act as a Scrum ...

As a CyberArk SecDevOps - Analyst at Barclays, your role will involve supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You will be at the forefront of evolving the digital landscape, driving innovation and excellence. By harnessing cutting-edge technology, you will revolutionize digital offerings to ensure unparalleled customer experiences. **Key Responsibilities:** - Strong communication skills, both verbal and written in English - Experience with Microsoft suite of products - Proficiency with Service Now ticketing tool - Familiarity with operating systems such as Unix, Linux, and Windows servers - Knowledge of Datab...

As an experienced Major Incident & Problem Manager, you will be responsible for leading the resolution of business-critical incidents in a large-scale IT environment. Your role will involve being the central point of contact during high-impact incidents, ensuring quick restoration, clear communication, and effective collaboration across all teams. Additionally, you will drive continuous improvement through detailed post-incident reviews and root cause analysis. Key Responsibilities: - Lead triage, recovery, and communication efforts during major incidents. - Act as the central point of contact for incident coordination. - Host and drive the major incident technical bridge to resolution. - Ma...

Role Overview: As a Sr. Software Engineer (Java) at VARITE India Private Limited, you will have the opportunity to work directly with Technical Leaders, Principal Engineers, and Product Managers leading platform-specific microservices development for solutions across all Webex products. You will collaborate with a 20+ member engineering team to plan, lead, and execute technical challenges related to microservices development. Additionally, you will be responsible for leading development teams to collaboratively design solutions. Key Responsibilities: - Design, develop, and maintain scalable microservices using Java, Spring, REST, and gRPC for Webex features. - Build and manage real-time dist...

As the Head of Resiliency- Enterprise Infrastructure at HSBC, you will play a crucial role in leading the global first-line production support team to ensure high availability and reliability of technology infrastructure. Your responsibilities will include overseeing incident management processes, analyzing incident trends, and driving initiatives to improve service quality and resiliency strategy. Here is a detailed overview of your role: **Role Overview:** You will be responsible for leading service resilience & recovery for Enterprise Infrastructure globally, ensuring high availability & reliability of technology infrastructure. Your role will involve overseeing incident management proces...

Role Overview: In this role with priceline.com Site Reliability Operations Team, you will have the opportunity to work in a fast-paced and challenging environment where you will be responsible for ensuring the high availability, reliability, and optimal performance of every area of Priceline.com's site. Your main responsibilities will include managing and tracking ticket creation, updates, and escalations, participating in incident bridge calls, adhering to response SLOs/SLAs, maintaining a culture of continuous improvement, monitoring, incident response, and impact mitigation. Key Responsibilities: - Manage and track ticket creation, updates, escalations, and participation in incident bridg...