16325 Incident Management Jobs - Page 36

Application Development Senior Analyst - HIH - Evernorth Job Overview: This position will: Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed...

Job Overview Intralinks is seeking a motivated, energetic individual with strong technical knowledge, project management, and communication skills for the position of Incident Manager. This individual will be responsible for driving incident resolution across the Intralinks organization. The Incident Manager will be part of the Service Management organization and reports to the Director of Service Management.. Responsibilities Duties Incident Coordination manage priority 12 incidents from inception to resolution, ensuring quick and correct assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group. Provide promp...

Senior Site Reliability Engineer (SRE) Datadog Observability1 Job Title: Senior Site Reliability Engineer (SRE) Datadog Observability Experience Required: 8+ years overall in SRE and Infrastructure Operations with minimum 3 + years hands-on experience in Datadog Location: Hyderabad preferable but open for Pune and remote Job Summary: We are seeking an experienced Site Reliability Engineer (SRE) to lead end-to-end SRE implementation initiatives with a strong focus on Datadog Observability . The ideal candidate will bring deep technical expertise in building reliable, scalable, and observable systems, with hands-on experience in integrating enterprise applications and middleware Key Responsibi...

Job Title: Firewall Administrator / Tufin Engineer Location: Chennai - (Hybrid Work Model) Experience: 7 TO 10 Years Department: IT Infrastructure & Security Employment Type: Full-time Industry: Banking / Financial Services / IT Infrastructure Job Description We are looking for an experienced Firewall Administrator / Tufin Engineer with strong hands-on expertise in Tufin , Palo Alto , or Fortinet firewalls to join our Security Operations team . The ideal candidate will manage firewall requests, troubleshoot security incidents, and ensure compliance with enterprise-level security policies within a regulated banking environment. Responsibilities Manage daily Tufin (Firewall) requests and confi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve t...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ty...

About this Team: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements. . What you will be doing : Lead and coordinate the incident response team during critical service disruptions Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Make quick decisions about escalation and prioritization Ensure proper documentation of the incident timeline and actions taken Manage the bridge call or incident war room Provide ...

About the Team: Team provides 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements. What you will be doing: Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Works across a wide array of product lines and engages various levels of management on a day to day basis. Familiar with the ITIL framework, as the Incident Management process is a key input i...

Your roles and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing the cost. You will be mainly accountable for: Oversee end-to-end SIAM operations with s...

GENERAL DUTIES & RESPONSIBILITIES As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our clients oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and su...

SUMMARY Your Work Profiles: As a Consultant in our Cyber Team, you’ll build and nurture positive working relationships with teams and clients with the intention of exceeding client expectations: Key Responsibilities: Client Engagement: Serve as the primary point of contact for clients regarding OT SOC services. Conduct regular meetings with clients to discuss security posture, incidents, and recommendations. Develop and maintain strong client relationships to ensure satisfaction and trust in our services. Security Operations: Monitor and analyze security events from OT environments to identify potential threats and vulnerabilities. Perform real-time security monitoring and incident response ...

Your role and responsibilities As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Required education Bachelor's Degree Preferred education Maste...

Your role and responsibilities As SIEM Analyst, you will be responsible for handling the daily monitoring of Information security events on the SIEM tools. Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. If you thrive in a dynamic, reciprocal workplace, IBM provides an environment to explore new opportunities every single day. And if you relish the freedom to bring creative, thoughtf...

Roles and Responsibilities Key Responsibilities: Develop and maintain ITSM process documentation, including standard operating procedures (SOPs) and work instructions. Define and measure process metrics to monitor the effectiveness and efficiency of ITSM processes, identify trends and areas for improvement, and drive continuous improvement efforts. Work closely with stakeholders, including business units, IT teams, and vendors, to understand their requirements and ensure that ITSM processes are aligned with business needs. Lead and facilitate process improvement initiatives to optimize ITSM processes and increase efficiency and effectiveness. Identify and manage risks associated with ITSM pr...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role Experienced cloud infrastructure specialist with 46 years in UNIX environments and OpenStack administration. Proficient in deploying and managing OpenStack services, networking, storage, and user/project configurations. Skilled in Red Hat OpenShift cluster management, container orchestration...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your role Manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Drive incident bridge calls, ensuring technical teams are aligned and actions are tracked....

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Splunk Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Q...

Role & responsibilities The mandatory skills we require include: Application-Specific Troubleshooting: Demonstrated experience in effectively diagnosing and resolving application-related issues. Coding Proficiency: Strong coding skills in at least one programming language, such as Python, Java, Groovy, or Shell Scripting. Virtual Machine and Network Troubleshooting: Good exposure to working with virtual machines and troubleshooting network-related issues. Database Experience: Hands-on experience with databases, particularly PostgreSQL and Redis, including the ability to write and optimize SQL queries. Monitoring Tools: Familiarity with monitoring solutions, specifically experience with Prome...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Syniti ADMM for SAP Good to have skills : Syniti ADM for SAP Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Skill required: Network Customers Operations - Customer Service Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in...

As a Port Supervisor at one of the leading Shipping and Logistics Company in Kandla (Kutch), your role will involve overseeing daily port operations, including cargo handling, storage, and transportation. You will be responsible for ensuring compliance with safety regulations and company standards. Your key responsibilities will include: - Coordinating with logistics, customs, and maintenance teams to ensure smooth operations. - Monitoring costs and identifying opportunities to improve efficiency in labor, equipment, and resources. - Training staff, managing incidents, and providing timely reports on performance and safety. Qualifications required for this position: - Minimum 1 year of exper...

As a member of the team at Viraaj HR Solutions, you will play a crucial role in supporting AS400 systems to ensure optimal operation and performance. Your responsibilities will include: - Providing support for AS400 systems, troubleshooting issues, and resolving them efficiently. - Monitoring system performance and taking corrective actions when necessary. - Collaborating with cross-functional teams to implement system updates and changes. - Assisting in system upgrades, including planning and executing migrations. - Performing regular backups and restore operations to minimize data loss. - Creating and maintaining technical documentation for system configurations and processes. - Responding...

As an ERP Project Manager at NTT DATA, your role will involve overseeing the ERP support function, including incident, problem, change, and release management. You will coach team members in support processes and activities, identify areas for problem management, and plan for implementation. Additionally, you will lead continuous improvement activities to reduce incidents, identify automation opportunities, and drive innovation. It will be your responsibility to mentor tower leads to take complete ownership of tickets to provide timely incident resolution within SLAs. Ensuring project SLAs, KPIs targets are met, and compliance to SOX process for changes will be crucial. You will also prepare...