19944 Incident Management Jobs - Page 36

Incident Management Process Analyst - Incident Management Team Your key responsibilities Responsible for keeping the Incident Management process artefacts up to Driving/contributing towards running operational cadence for process governance purpose Responsible for executing detailed Incident analysis and provide insights which roll up to ET leadership Managing communication framework for socializing process awareness within EY Technology Lead the automation initiatives within the team to eliminate waste from ET Critical Incident Management process and enable continual improvement through incident volume reduction. Contribute heavily to drive necessary Service Improvements to improve the Inci...

12-15 years’ work experience. At least 7-8 years’ experience in independently managing service operations. Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services. Knowledge/experience on middleware solutions/Axway Products will be a plus. Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers. Experience in organizational change management (transformational experience) Strong leadership skills including effective time management, prioritization, and delegation of work. Excellent communication skills - should be comfortab...

Job Summary The ITIL/ITSM Process Owner is responsible for ensuring that ITIL-based processes are consistently followed, reviewed, and improved across the IT organization. This role focuses on process compliance, governance, monthly metrics and continuous improvement within ServiceNow and supporting monitoring platforms. The individual will oversee process adherence, perform quarterly process reviews, provide monthly metrics reports on ServiceNow activity, track ServiceNow enhancement requests, maintain documentation, and help ensure service stability through proactive monitoring. Key Responsibilities Monitor tickets in ServiceNow to confirm that tickets are properly handled by the IT depart...

Key Responsibilities Begin as a hands-on technical leader, with team leadership responsibilities scaling over time Drive reliability, performance, and stability efforts across the engineering organization Collaborate with developers to promote shift-left reliability practices and improve service health Partner with Cloud Engineering, SRE, Observability, and Database/Middleware teams on cross-functional initiatives Lead the evolution and maturation of observability, monitoring, alerting, logging, tracing, and incident management Act as a technical partner to engineering teams, improving scalability and performance through design reviews, architecture discussions, and direct engagement Partici...

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure). What you ll do: Designing, developing and deploying modular cloud-based systems. Collaborating with our engineering teams to evaluate and identify optimal cloud solutions. Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients. Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues M...

This role involves managing a wide range of technical responsibilities to ensure smooth and efficient IT operations across an organization. A key part of the position is installing and configuring computer hardware, software, networks. Free meal Performance bonus

Job Title: IT Service Desk Trainer Location: Mumbai, Bangalore, Chennai Department: IT / Learning & Development Reports To: IT Manager / HR Learning & Development Job Summary: The IT Technical Trainer will be responsible for conducting training sessions and workshops to enhance employees technical skills and ensure smooth IT operations. The trainer will deliver hands-on sessions covering basic IT functions, system setups, troubleshooting, and security best practices. Key Responsibilities: Conduct regular training sessions on basic IT operations, including VPN setup, Wi-Fi connectivity, and general troubleshooting. Design and deliver easy-to-understand training materials, manuals, and guides....

* Responsible for implementation partner to see project on track along with providing required reports to management and client * Handle the project as well as BAU operations while ensuring high level of systems security compliance * Coordinate with and act as an authority to resolve incidents by working with other information security specialists to correlate threat assessment data. * Analyse data, such as logs or packets captures, from various sources within the enterprise and draw conclusions regarding past and future security incidents. * Ready to support for 24/7 environment Required education Bachelor''s Degree Preferred education Master''s Degree Required technical and professional ex...

Responsible to participate in recommending improvements to SOC security process, procedures, policies, security incident management and vulnerability management processes * You will be involved in evaluating, recommending, implementing, and solving problems related to security solutions and evaluating IT security of the new IT Infrastructure systems * Keep yourself up-to-date with emerging security threats including applicable regulatory security requirements * Work in a 24x7 Security Operation Centre (SOC) environment Required education Bachelor''s Degree Preferred education Master''s Degree Required technical and professional expertise * Minimum 3+ years experience in SIEM. * Proven expert...

We are looking for a skilled Technology Specialist with 5-8 years of experience to join our team in the BPO industry. The ideal candidate will have expertise in SDLC, PL/SQL, Solution Architecture, Java, Unix, .NET, SOA, Microsoft SQL Server, SQL, ASP.NET, Oracle, and MySQL. Roles and Responsibility Design and implement technology solutions using various programming languages and technologies. Develop and maintain high-quality code that meets required standards and specifications. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code q...

Grade G2 IT & Relevant Exp. 0-1 year Domain Experience Insurance (good-to-have) Job Duties / Responsibilities - Good written and Verbal communication - Exposure to IT applications - Build sound understanding of the supported application estate. - Resolve Support Tickets strictly in a timely manner. - Willing to work in 24*7 shift - Incident Management - Service Request Fulfillment - Monitor Application Performance & Batch Jobs - Keep documentation current and prepare SOPs for routine tasks - Collaborate with internal & external teams to provide end-to-end resolution across Application issues Skills (Good-to-have) - Familiarity of commonly used Software Products in Insurance domain

Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs Experience About the Team: Team provides 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements. . What you will be doing: Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Works across a wide array of product lines and engages various levels of management on a day to day basis. Familiar ...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3-1 applications Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we are using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management In this dynamic environment, the team will a...

Job Summary Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and processing insurance policy changes and endorsements. This hybrid role offers a unique opportunity to work with cutting-edge insurance products ensuring customer satisfaction and operational efficiency. With rotational shifts you will gain diverse experience in a supportive environment. Responsibilities Manage and process insurance policy changes and endorsements efficiently to ensure customer satisfaction and compliance with company standards. Collaborate with cross-functional teams to gather necessary information and documentation for policy modifications. Utilize technical ...

Greetings from Manpower Resources India (P) ltd ! Manpower Resources India Pvt. Ltd is a leading Executive Search & Selection company, caters to recruitment services in Manufacturing, Infrastructure, Engineering & Healthcare domain. We have been mandated by a large global conglomerate for the below mentioned position. Position Title: Senior Officer/Asst. Manager IT Education- Bachelor's degree in Information Technology, Computer Science, or a related field. Experience- Minimum of 5 to 10 years of experience in a combination of IT & Digital infra and Application deployment. Key Responsibilities of Position: - This IT incumbent based at plant location, is a leadership role responsible for over...

Project description ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we are using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems. This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team wil...

Atkins Global is looking for Deskside & Technology Support Analyst I to join our team Troubleshoot desktop computing environments based on incidents and service requests. Manage second-line incidents and requests according to defined SLAs. Deploy laptop/desktop computers and peripherals, record assets, and track deployment. Maintain regional service excellence by providing continual updates on incident management. Investigate, diagnose faults, and resolve application and telephony issues. Support the set-up of new offices, sites, or projects across the local region. Ensure maintenance of all local equipment rooms and conference room IT Services facilities, mitigating risks arising from audit...

Spearhead the evolution of our digital landscape, driving innovation and excellence. Ensure uninterrupted, high-quality operation of AV systems, aligning with evolving business needs and stakeholder expectations. Collaborate with a team of AV professionals to foster operational excellence and continuous improvement. Manage live events, townhalls, and VIP events by expertly handling audio mixers, camera controls, and multiple audio-video input matrices. Oversee videowall solutions and AV control systems such as Crestron, Extron, QSC, NEC, Biamp, and Shure, ensuring optimal configuration and performance. Use ServiceNow for incident management, change requests, hardware asset management, and qu...

Role & responsibilities & Preferred candidate profile Demonstrated expertise in managing ATM Monitoring operations at scale. Strong technical knowledge of ATMs, their architecture, and core hardware/software components. Solid understanding of ATM Bank Switch processes, message flows & related operational requirements. Hand-on experience in ATM Incident Management, including real-time troubleshooting, root-cause analysis & coordination with OEMs/service partners. Excellent analytical skills with a proactive approach towards incident prevention & service uptime improvement. Strong communication, stakeholder coordination & reporting skills.

Role & responsibilities Diagnose and troubleshoot software, infrastructure, and performance-related issues. Work closely with engineering teams to escalate and resolve complex product defects. Assist customers with product deployments, configurations, and best practices. Create and maintain technical documentation and knowledge base articles. Lead root cause analysis (RCA) efforts. Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours. Preferred candidate profile Experience in product or technical support for enterprise software. Solid knowledge of Linux/Unix environments, system administr...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English and Hindi is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently...

As a SOC Lead, your role will involve overseeing the operation and performance of the Security Operations Center (SOC) with a focus on threat detection, incident management, and team leadership. Your responsibilities will include: - Leading and managing the day-to-day operations of the SOC, guiding L1, L2, and L3 analysts to ensure effective incident detection, investigation, and response. - Ensuring continuous improvement of SOC processes to enhance threat detection, incident response times, and automation capabilities. - Serving as the primary point of contact for client security incidents, managing reporting, incident resolution, and improvement strategies. - Monitoring and ensuring servi...

In the role of Data Governance Functional Lead at Ernst & Young, you will be responsible for driving the benefit and value from the Mercury solution. You will work closely with key stakeholders in the MST IT and Business functions, the Mercury Program, and firm-wide Data Governance Stakeholders to implement the firm's data management metrics and improvement strategies. Your main tasks will include enabling and supporting data advocacy, stewardship, and audit, defining and implementing standards, guidelines, approved workflow processes, systems, and KPIs for key master data objects in the Mercury scope. Your success in this role will be evaluated based on specific goals for implementing data ...

You will be joining a global team at e.l.f. Beauty, Inc. as an IT Systems Administrator. Your role will involve providing first and second level support for technical infrastructure, including laptops, mobile devices, end-user applications, and services. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading hardware and software, troubleshooting issues promptly, and offering end-user assistance when needed. **Key Responsibilities:** - Ensure end-to-end user experience and act as the single point of contact for user incidents and requests - Provide white glove support experience for senior management - Resolve or escalate issues in a timely manner, c...

Role Overview: You will be responsible for meeting with IT managers to determine the company's networking needs, analyzing existing VoIP networks and computer systems, and developing architecture plans for voice and data services. Your role will involve installing network hardware modules, designing and implementing VOIP systems, and supporting the transition from legacy Siemens PBX to VOIP network. As a VoIP Engineer, you will troubleshoot VoIP network issues, analyze and upgrade network security systems and protocols, and manage network installations for future expansion. Additionally, you will be required to train staff on network and system protocols, monitor voice equipment, and manage ...