Product Support Engineer

Accion Labs

5 - 8 years

10 - 18 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

unix linux itil process python scripting shell scripting product support technical support incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Diagnose and troubleshoot software, infrastructure, and performance-related issues.
Work closely with engineering teams to escalate and resolve complex product defects.
Assist customers with product deployments, configurations, and best practices.
Create and maintain technical documentation and knowledge base articles.
Lead root cause analysis (RCA) efforts.
Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.

Preferred candidate profile

Experience in product or technical support for enterprise software.
Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
Experience with SQL and other database technologies.
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Hands-on experience with automation and scripting (Python, Shell, etc.).
ITIL certification or experience working in an ITIL-based support environment

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