641 Itil Process Jobs

Role Profile Job Title Production Support Analyst Application Monitoring Location Gurgaon, India Reports to Production Support Lead Analyst For advertising: About FNZWho we are: FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 12,000 wealth management firms, enabling over 24 million people across all wealth segments to invest in the things they care the most about, on their own terms. We have over 30+ offices globally with 6000+ employees (and growing!). To learn more about us and our journey, check out ...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

1. Manage network performance, capacity planning , and monitoring. Troubleshoot connectivity, routing, switching, and firewall issues . Participate in on-call support for critical network issues. Work with ITIL processes such as Change Management (creating, reviewing, implementing changes) Problem Management (providing RCA for network failures) Incident Management (L2/L3 escalation handling) 2. Strong knowledge of: Routing protocols: OSPF, BGP, EIGRP Switching VLAN, STP, EtherChannel Security ACL, NAT, IPSec, Firewalls Load Balancers F5/NGINX (optional) Hands-on experience with Cisco/Juniper/Fortinet/Palo Alto devices. Experience with network monitoring tools (SolarWinds, PRTG, Wireshark). F...

Support and Monitor multi tenant applications,Web Applications,hosted environments,Automation Jobs and Issue tickets and ensure customer services are operational. Troubleshoot, test and report all aspects of application and automation jobs

Role & responsibilities Directly responsible for raising the standard of FM services and provide support to Operations teams. Handling of end-to-end operations across all units. Manage FMS team across all locations. To lead all projects for technology upgradations in the division. Ensure compliance towards policies & SOPs and adopt best practices to ensure service delivery as per SLAs Executing the project as per the plan made. Organizing the spares/other resources required from time to time. Allocating the job to respective engineers/Helpdesk/Team Leaders Daily reviewing the engineers and operational status. Review with unit team Writing mails to customer and replying to customers Mails Giv...

Incident Management Experience : 6-10 Years Location : Mumbai Face to Face Interview Date : 13 Dec Saturday . (Virtual mode is not available ) Skills Required : ITIL certification , good understanding of ITIL process Good Knowledge of ITIL processes Basic understanding of datacenter technologiesImplementation and deploying ITIL processes. Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window.

As a Production Application Support for Oracle Banking DX Trade Finance, your role involves the following responsibilities and qualifications: **Role Overview:** You should have knowledge of the Oracle Digital Banking platform and experience in implementing and supporting trade finance in a large banking environment. Additionally, you must have experience in managing a team for Production Application Support using ITIL processes, which includes incident management, change management, and problem management. It is crucial that you have experience in managing a monitoring large infrastructure inventory of 20 plus servers in complex cloud and non-cloud environments. Furthermore, you should be p...

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Exp Range- 6 to 10 Location- Mumbai malad Must-Have** Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. Good-to-Have Basic understanding of datacenter technologies Responsibility of / Expectations from the Role 1 -Incident manager 2- Implementation and deploying ITIL processes.

Role - Operation Manager - Windows Exp Req-Min 10 Years Windows / Office 365 / Team management Loc-Hyderabad Must Have Service Desk, Active Directory, Ticketing Tools,Windows / Office 365 CTC- 16LPA WFO | US Shifts | 5 Day's working Immediate Joiners

SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 08-10 years BE/B. TECH/MCA

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor env...

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major in...

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, I...

Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Liaise with internal stakeholders and process owners to gather and understand requirements during requirements gathering sessions. Configure...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incid...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve inci...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incid...