506 Itil Process Jobs

As an SAP Solution Manager, ChaRM at UST India, your main responsibilities will include: - Configuring and supporting SAP ChaRM in Solution Manager - Managing the complete change management lifecycle from creation to deployment - Coordinating transport management across SAP environments and landscapes - Supporting audits and ensuring compliance with established change control procedures - Troubleshooting and resolving ChaRM-related issues in collaboration with technical teams - Providing training and creating documentation for end users and stakeholders Qualifications required for this role: - 7+ years of hands-on experience with SAP Solution Manager, with deep expertise in ChaRM - Strong un...

You are invited to join NTT DATA as an ITIL Account Service Operations Sr Analyst in Noida, Uttar Pradesh (IN-UP), India. At NTT DATA, we are looking for individuals who are exceptional, innovative, and passionate about their work. If you are seeking to be part of an inclusive, adaptable, and forward-thinking organization, we encourage you to apply now. **Role Overview:** As an ITIL Account Service Operations Sr Analyst, you will be responsible for the following key areas: **Key Responsibilities:** - Strong understanding of ITIL process and principles - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL tools - Strong verbal and written communication skills - ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve inci...

About The Role Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for overseeing the delivery of various programs, projects, or managed services. Your typical day will ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience i...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qua...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc. Able to troubleshoot issues and resolve incidents to minimize service disruptions.Candidate must be willing to work in rotational shiftUnderstand the Incident management process. Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt. processes. Usage of ticketing tool is MUST namely Remedy/Servicenow, etc. Should be responsible to monitor alerts and report to L2 team

Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration OMT, Flow Designer, Widgets Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Ap...

Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Backup and Recovery Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Must have more than 6 years of hands-on experience in NetBackup and Veeam to take care of technical activities...

We are currently hiring for Critical Incident Managers in Chennai/Bangalore Experience: 7 - 10 Years Notice period: Immediate to 30 Days Role & responsibilities Investigation and troubleshooting on arising technical issues Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades; Administration of user access controls; • Providing technical support and management, working closely with internal and Infrastructure Partner support teams during Incident response and resolution; Adhere to change management procedures and best practices; • Ensure that services are delivered to SLAs and that requests an...

Position Purpose Design and participate in the deployment of resilient and high-performance infrastructure solutions in internal and public clouds as a Product Owner around VMWARE technology. Maintain production services in operational condition 24/7 Provide level 3 technical support as a technical expert with the following objectives: Train / Document / Automate / Improve Work closely with global CIB infrastructure teams (Madrid, APAC, AMER, MEA, INDIA) to define strategy and ensure global alignment Manage, monitor and lead technical projects independently Participate in major projects as SPOC VMWARE Infrastructure Responsibilities Leadership and Team Development: Lead, mentor and develop a...

About the Role: We are looking for a proactive and customer-focused Service Desk Specialist to join our IT support team. In this role, you will serve as the first point of contact for all technical issues and service requests, providing efficient, courteous, and effective support to end-users across the organization. Key Responsibilities: Incident Management: Receive, log, and resolve end-user requests related to hardware, software, and networking issues via phone, chat, email, or ticketing system. Troubleshooting: Diagnose and resolve issues related to Windows/macOS systems, Microsoft 365, VPN, network connectivity, and enterprise applications. Service Requests: Process user requests such a...

Job Purpose This position is open with Bajaj Finance ltd. Drive Front end collections for the two-wheeler business while ensuring that the team and debt management service agencies follow the appropriate guidelines and code of conduct to ensure maximum collections and achieve minimum loss rates. Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job) To achieve collection targets assigned to the territory by meeting collection target for the area...

Job Purpose This position is open with Bajaj Finance ltd. NSB business is a new business formed recently which aims at serving as virtual Joint Venture between BFL & the partners. To support the business, we have set up an exclusive collections team which will help the NSB business to have the least NPA. Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities Able to hire/empanel the vendor/agency for the collection process at their respective location. Have to manage the vendor/agency for collections. Have to man...

Job Purpose Information security tech team member (with skip level reporting to CISO) who is proficient in maintaining & managing WAF technology, Information Security tool management & governance. Understanding of regulatory requirements, maintaining the tool compliance, configuring the tool policy, logs review & alert/incident handling. Driving information Security projects & Monitoring Key Risk Indicators (KRIs) for Information Security. Duties and Responsibilities A-Minimum required Accountabilities for this role Application & Network Security Expertise: ‚Strong hands-on experience in Web Application Firewall (WAF) deployment, configuration, and management (e. g. , Akamai, Cloudflare, F5 ...

Position Purpose Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the application and work on permanent resolution for the same. Manage critical issues to resolution. Responsibilities Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like...

Cloud Leader - CloudOps Experience : 8 to 10 years B.Sc Computers, BE, B.Tech or with equivalent experience Location : Mangalore (Onsite) Skills Required 5+ years of technical lead or technical project management experience in cloud-based environments. Proven experience leading cross-functional teams in Cloud Operations or Cloud Migration. Strong understanding of Cloud Services. Proficient with ticketing tools like Jira SM, ServiceNow, Freshservice. Excellent communication, leadership, and stakeholder management skills. Strong knowledge of ITIL process. Strong hands-on experience with GCP services: BigQuery, Dataflow, Pub/Sub, Cloud Storage, Cloud Composer, Dataproc, Cloud Functions. Program...

Overview Candidate must have experience in Telecom projects Excellent communication and leadership skills for team collaboration and mentoring Provide First-level technical support for the OSS systems, including order management, Provisioning, Inventory management etc, Able to troubleshoot issues and resolve incidents to minimize service disruptions, Candidate must be willing to work in rotational shift Understand the Incident management process, Responsibilities Must be good in ITIL process and good knowledge of Incident mgmt processes Usage of ticketing tool is MUST namely Remedy/Servicenow, etc, Should be responsible to monitor alerts and report to L2 team Requirements Candidate must have...

L2 Support-Networking Protocols 4+ yrs of exp 8 yrs of exp for senior profile Upto: 24LPA Advanced Troubleshooting,ITIL Process,Networking & Routing Protocol,Cisco LAN Switches, Cisco Wireless Controller,Cisco ASA mansikohliimaginator@gmail.com Required Candidate profile L2 support profiles networking and ITIL principles profiles Candidates holding a valid CCNA certification will be preferred.

Project description We are starting a new project for one of the leading global food corporations.The objective of this engagement is to establish a 24x7 offshore sustain support model for the clients Robotic Process Automation (RPA) ecosystem, covering Blue Prism, Automation Anywhere, and the CTWO orchestration platform, with ServiceNow as the ITSM tool.The sustain team will be responsible for Level 2 (L2) and Level 3 (L3) support, ensuring high availability, stability, and compliance of the RPA platforms and their associated infrastructure Responsibilities Act as SME for BP, AA, and CTWO orchestration platforms. Handle major incidents and problems in ServiceNowperform root cause analysis, ...