228 Itil Process Jobs

Excellent communication skills (verbal & written) and client-oriented approach. Application support background. Remote troubleshooting on Windows and Linux. CRM tool experience. Willing to work in US shifts. ITIL based support framework experience. Shift allowance

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now, We are currently seeking a Sr Zabbix Administrator to join our team in Bangalore, Karn?taka (IN-KA), India (IN), Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration, Technically manage the design and implementation of Zabbix tool, Hands on experience of end-to-end deployment, In-depth Knowledge of Systems Mgmt , Monitoring Tools, ITIL process, Integrations with different tools & scripting, Good understanding of Automation & Enterprise-wide monitoring tooling solutions, Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms, Minimum (5) years hands on experience in administering and configuring Enterprise Monitoring tools at an L3 level, Having knowledge of IT Infra Programming/Scripting (Shell; Jason, MySQL; Python; Perl) Good understanding of OS (Windows and Unix), Must have good knowledge of public cloud platforms (Azure, AWS, GCS) Install and configure software and hardware, Apply Zabbix patches and upgrades once available to upgrade the environment, Lead troubleshooting of issues and outages, Provide technical support as requested, for internal and external customers primarily for Zabbix Undertake individual assignments or work on a project as part of a larger team analyzing customer requirements, gathering and analyzing data and recommending solutions, Ensure assignments are undertaken consistently and with quality, Produce and update assignment documentation as required, Experienced in customer interaction, Good communication skills (verbal/written), Experienced in dealing with internal and external stake holders independently during transitions and project driven activities, Willing to work in 24 7 work environment, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group, which invests over $3 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future Visit us at us nttdata NTT DATA endeavors to make https://us nttdata accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us nttdata /en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here , Show

Job Description Job Summary: The candidate will be responsible for building and deploying high-quality BI Platforms that are scalable. Key Responsibilities: Conduct assessments of client needs and environments to recommend optimal Tableau Server configurations and deployments. Develop and implement strategies for migration, upgrade, and optimization of multi-tier Tableau environments. Provide recommendation on best practices for Tableau Server administration, security, and performance tuning. Install, Upgrade, and provide ongoing support for BI Platforms (Peferably Tableau). Setup proactive monitoring to review the performance and health of the platform and implement solutions to optimize the performance. Responsible for global Customer Service, including end-user support and education and issue troubleshooting and resolution for all users of the Corporate IT BI Platforms. Automate workflows and processes to streamline Tableau Server administration tasks. Qualifications Minimum 5 Years of Experience Expertise in installing and upgrading enterprise-wide multi-node Self Servicing BI Platforms like Tableau Server and with High Availability. Experience in setting up Tableau Online Sites. Experience in Advanced Management and Data Management. Experience in activating the Tableau Advanced management and Data management features. Experience in maximizing the security and scalability of server capabilities using Tableau. Advanced management tools Experience in automating tasks using TABCMD, exposure to Rest API and Hyper API. Experience in building scalable dashboards using Tableau Desktop and Power BI Experience in setting up Tableau Server REST APIs, Data Management API, Hyper API, and Extensions. Expertise in setting up integrations with multiple source systems from BI Platform for data refreshes. Experience with Request, Incident, Problem, and Change Management processes. End User training and support. Nice to have: Experience in developing automation solutions using Python. Educational Qualifications: Bachelor/Master's degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics, and Advanced Analytics. Additional Information Thrive & Grow with Us : Competitive Salary: Your skills and contributions are highly valued here, and we make sure your salary reflects that, rewarding you fairly for the knowledge and experience you bring to the table. Dynamic Career Growth: Our vibrant environment offers you the opportunity to grow rapidly, providing the right tools, mentorship, and experiences to fast-track your career. Idea Tanks : Innovation lives here. Our "Idea Tanks" are your playground to pitch, experiment, and collaborate on ideas that can shape the future. Growth Chats : Dive into our casual "Growth Chats" where you can learn from the bestwhether it's over lunch or during a laid-back session with peers, it's the perfect space to grow your skills. Snack Zone: Stay fuelled and inspired! In our Snack Zone, you'll find a variety of snacks to keep your energy high and ideas flowing. Recognition & Rewards : We believe great work deserves to be recognized. Expect regular Hive-Fives, shoutouts and the chance to see your ideas come to life as part of our reward program. Fuel Your Growth Journey with Certifications: We’re all about your growth groove! Level up your skills with our support as we cover the cost of your certifications .

As a Windows Team Manager at the Technology and Operations (T&O) department of the bank, your primary responsibility is to oversee the management of Windows Team and Windows servers hosted in India. Your role is crucial in ensuring the efficiency, nimbleness, and resilience of the bank's infrastructure by focusing on productivity, quality & control, technology, people capability, and innovation. Your key accountabilities include managing the Windows Team, handling Windows Server Administration, vendor management, patch management, vulnerable and security management, as well as budgeting, audit, and risk management. It is essential that you possess a good understanding of System Administration on Windows and Linux Operating System, server architecture, and management. Your day-to-day duties will involve tasks such as installation, up-gradation, and troubleshooting of Windows Operating System, managing Active Directory, DNS, WINS, LYNC, Windows Server Backup, Backup Media management, Citrix management, and troubleshooting. Additionally, you will be responsible for security management by server hardening, patch management, and vulnerability fixing. You should also have experience in ITIL processes and practices, file transfer management, SAN/NAS storage management, and basic knowledge of scripting. As a leader, you will be expected to provide ongoing support and management to department staff, mentor team members, and handle project management responsibilities. To be successful in this role, you should have a minimum of 5-6 years of experience in managing end-user support teams or equivalent IT management experience. Strong leadership skills, excellent communication, customer service, organizational, project and personnel management skills are essential. The ideal candidate should be versatile, flexible, and willing to work in a fast-paced environment with enthusiasm. In terms of education, a Graduate degree in Computer Information Systems/Engineering is required. Core competencies such as project management, decision making, problem-solving, leadership, and interpersonal communication are crucial for this role. Technical competencies include ITIL certification, experience with Windows and Linux servers, software application support, and knowledge of various banking applications and technologies. You will be expected to collaborate with various departments within the bank, supervise outsourced resident engineers and third-party service providers, and establish relationships with vendors and the central support team. If you are a motivated individual with a passion for technology and operations management, we encourage you to apply now for this exciting opportunity.,

Subject matter Expert Location: Pune| WFO Immediate Joiners Experience: Minimum 2 Years in IT Service Desk Must Have Team Handling experience Any Graduate CTC:6 LPA 24/7 Rotational US Shifts Cab Provided Drop your cv - radhika@genesishrs.com

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Familiarity with Agile methodology. Support monthly maintenance activities done over the weekend. Handle on call responsibility in rotation (once every 3-4 weeks). Support disaster recovery activities. Knowledge of XWiki administration will be an added advantage. Atlassian products/ Jira Administration knowledge (server/data centre) will be an added advantage. You will develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). To ensure youre set up for success, you will bring the following skillset & experience: 3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications. Working knowledge of applications like XWiki, Confluence, SharePoint, Docusign will be preferred. Should be comfortable working on Support project with prior experience in support. Well versed with configuration and debugging of applications. Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must. Ability to work independently and in a team environment with ownership and accountability. Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach. Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Whilst these are nice to have, our team can help you develop in the following skills: Knowledge of ITIL Process/Remedy application will be added advantage. Ability to understand and practice ITIL methodology for support

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Linux & Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

The role requires 2-4 years IT experience and high end L1+ profile. - This is a L1+ role to perform the Technical design for the large complex projects and to provide high end technical support for the BU Operations Strong working knowledge and experience on Microsoft Windows 2003, 2008, 2012 & 2016 Basic Knowledge in VMWare ESX, VSphere, Vcenter Working knowledge on Patch Mgmt tool like SCCM, WSUS Good knowledge in Active Directory, DNS & DHCP Good knowledge on Microsoft Clusters and NLB Knowledge on Antivirus management for OS & knowledge on Internet Spam Filter products Knowledge on ITIL process Knowledge on Rubrik Back Tool.

Req ID: 322569 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Management Specialist to join our team in Bangalore, Karn taka (IN-KA), India (IN). As an Application Management Specialist, you will provide technical assistance, customer support and administrative duties for all of Launch s Customer Delivery Applications, such as Atlassian products, Miro, etc. You will apply your problem-solving skills to address each clients unique challenges with a creative approach and drive efficiencies for our organization. Additionally, part of your responsibilities will include coordinating migration and integration activities between Launch, vendors, NTTD Infosec and IT teams. You will conduct user management, licensing, and provisioning of users in each tool and troubleshooting and user or access issues. You will also coordinate with the Launch Practices, vendors and NTTD IT teams when required, ensuring smooth information flow. It will be essential to track and report progress on any user incidents on a weekly basis or as needed to keep all stakeholders informed. Job Responsibilities: Setting up new users and giving them access to our Launch s customer delivery applications in collaboration with other org admins. Evaluate and manage the usage of Atlassian add-ons to meet team and business needs. Thorough understanding of software tools, such as Jira, Confluence, Miro, etc architecture to be able to troubleshoot, isolate and solve user incidents. Collaboration with vendors, NTTD security and IT teams during integration and migration activities. Lead the troubleshooting of issues and outages, applying a broad knowledge of application programming and design to analyze and isolate issues. In-depth Knowledge of systems mgmt., monitoring Tools, ITIL process, Integrations with different tools scripting. Provide technical support as requested, for internal and external customers primarily for Launch s customer delivery applications. Conduct training for employees and new hires on Launch s tools and briefing the team on new functionalities. Interact with internal and external stakeholders independently during transitions and project driven activities. Undertake individual assignments or strategic projects as part of a larger team analyzing customer requirements, gathering, and analyzing data and recommending solutions. Apply OS patches and upgrades on a needed basis as directed by NTTD infosec, Okta or IT teams. Qualifications 5-8 years experience administrating and configuring software products / tools. Strong knowledge and familiarity with JQL. Strong verbal and written communication skills. Working knowledge of different software development methodologies such as Scrum, Kanban, etc. Hands on experience in administering and configuring enterprise monitoring tools at an L3 level. Thorough understanding of API integrations. Knowledgeable TCP/IP architecture and communications hardware. In depth knowledge of systems architecture, internal processes, and interdependencies. Experience directly integrating Atlassian products with other systems is preferable. Knowledge of script runner is a plus. Undergraduate/bachelor s degree in information technology or computer science. Additional Requirements: Profession certification We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Responsibilities Production Support for payments applications Need to handle P1/P2 incident with proper update to management Handle user emails query and applications alerts Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis) Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems Need to be available for any issues affecting production Contributing Responsibilities Need to provide on-call support on rotational basis Technical & Behavioral Competencies Mandatory : Unix, Oracle, Java and ITIL process Good to Have: Dynatrace

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Responsibilities Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level Agreement (SLAs). • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary. • Manage calls with 3rd party suppliers where necessary through to closure • Escalate calls where necessary to the support manager, report on status of outstanding calls • Builds relationships with other international support teams to create a cohesive support team • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc • Consult with local business and senior leadership to evaluate support requirements and execution planning. • Drive local optimization efforts by identifying service issues and implementing improvements by • automation, self-service and other measures. • Drive technology adoption of end user services related applications and systems • Support Audits related activities alongside other tech functions and business. • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Professional Skills: Excellent technical knowledge in all key areas of EUS technologies, e.g. • Windows and Mac OS • Microsoft Office 2016, Office 365 & Teams • iOS and Android devices • Hardware and Peripherals • Mobile devices Skills about Call Management Systems, especially Service Now • Teams conferencing and enterprise voice • Audio visual systems (TV/Projector systems) and conference technology • SCCM • Basic Network Skills • ITIL certified • Experience in working in an international environment Personal Skills: • Ability to communicate effectively with members of the support team, customers and 3rd parties • Ambitious and articulate with a desire to progress their career • Excellent customer service skills • Well, presented • Ability to stay calm under pressure, Organized approach to work • Ability to manage multiple tasks at the same time • Positive and adaptable attitude, Collaborative workstyle • English Language Skill

ROLES 1. This is a Techno-functional application support role for all 3rd party systems. 2. The role will require the person to communicate (both verbal & written) with external partners, internal users & business verticals for day to day support of systems, data analysis, audit etc. 3. Will be required to monitor, analyze and manage logs to resolve issues, provide RCAs and fixes. 4. Ability to work under pressure 5. Collaborate with cross-functional teams including developers, DBAs, infrastructure, and vendors. 6. Maintain and update support documentation, knowledge base. 7. Monitor and track project progress, identifying and resolving issues and risks. 8. Communicate regularly with stakeholders to report on project status, escalate issues, and manage expectations. 9. Being a financial institution , the applications are available 24X7 hence it is expected that the candidate should be open to work across shifts. Qualifications: 1. 2 to 3 years of experience primarily in IT application support roles. 2. Strong communications skills, both written & Verbal. 3. Good knowledge of SQL for querying databases (e.g., Oracle, SQL Server). 4. Familiarity with Linux/Unix and Windows Server environments. 5. Good understanding of Project Management Methods. 6. Prior experience in analyzing logs, metrics & monitoring systems, databases. 7. Should have basic knowledge of Cloud computing. 8. Understanding of ITIL process. Apply Now Apply For Job

As a Threat and Vulnerability Management professional, you will utilize your 8 years of experience in the field to strengthen the security posture of the organization. This role is based in Bangalore and follows a hybrid mode of work under Full-Time Employment. Your primary responsibility will be to effectively manage threats and vulnerabilities by leveraging tools such as Qualys and applying your expertise in Vulnerability Management. You will work closely with various operating systems, focusing on operational improvement and implementing ITIL processes to ensure a robust security framework. Your contributions will play a crucial role in identifying and mitigating potential risks, thereby safeguarding the organization's assets and data. Strong attention to detail, analytical skills, and the ability to work collaboratively across teams will be essential for success in this role.,

Better requires process discipline and simplification In this role, you will be responsible to review request and submit purchase orders as needed by Business Team/ Internal Customers. You will need to work with suppliers to procure, review and analyze quotes. Track and follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. You will need to work with Vendor Maintenance teams Initiate/ support business for new vendor setup/ modification. Work with Accounting teams to open GL/ Cost Center combinations. You should have a bachelors degree in a related field with at least 3-5 years of progressive experience in an IT Requisition Management capacity (Purchase Requisition/ Purchase order). You must be familiar with Service Management and possess a sound knowledge of basic accounting concepts & principles. You should also be passionate about quality customer service and positive interactions with internal customers, proactively researching solutions and improvements. Responsibilities : Review request and submit purchase orders as needed by Business Team/ Internal Customers. Procure, review and analyze quotes from suppliers. To follow-up on every purchase order until fully approved. Resolve purchase order, invoice and receiving issues. Initiate/ support business for new vendor setup. Request/ follow up with Accounting teams to open GL/ Cost Center combinations. Qualifications : 3-5 years in an IT Requisition Management (PR/PO) capacity or equivalent experience. Familiarity with Service Management. Knowledge of basic accounting concepts and principles. Attention to detail and ability to multi-task. Team player with good communication skill. Nice to have: Working knowledge of ServiceNow Tool, added advantage. Working knowledge of Oracle R12 or similar financial tool, added advantage

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist. In this role you will: Analyze incident and change data to identify patterns, root causes, and systemic risks. Define and track service health metrics (MTTR, failure rates, change success, etc. ). Partner with product and support teams to implement reliability improvements. Accountability for the control and compliance of the engineering process. Promote innovation and adoption of cutting-edge specialist technologies and practices with the domain. Build and maintain dashboards and reporting to support visibility and accountability. Support automation and tooling initiatives to reduce toil and improve response times. Contribute to readiness assessments for releases and major infrastructure events. Collaborate across global teams to ensure service resilience is embedded in ways of working Requirements To be successful in this role you should meet the following requirements: Platform Reliability & Operations Maintain and support mission-critical digital security platforms across AWS Cloud (EKS, EC2, CloudFront) and hybrid environments. Incident Management & Problem Resolution Lead incident response, blameless postmortems, and drive root cause analysis (RCA) Security & Compliance Work closely with security teams to implement and maintain identity and access management solutions like ForgeRock and Transmit. SRE Best Practices & Reliability Engineering Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs). Experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles. Strong hands-on experience with Cloud Platform AWS (EKS, EC2, CloudFront, S3, Lambda, RDS) and Linux, Shell/Python scripting CI/CD Kubernetes Docker, Monitoring tools (Splunk & AppDynamics), hands-on ITIL Process Infrastructure as Code (Terraform, Cloud Formation) ForgeRock, Transmit Security (preferred). Strong understanding of networking, security principles, and identity management. Experience with monitoring/logging (Splunk, AppDynamics, CloudWatch, Grafana, ELK). Expertise in automation and scripting (Python, Shell, or equivalent). Solid understanding of SRE concepts: SLI/SLO/SLA Error budgets

Req ID: 316015 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. Zabbix Administrator to join our team in Bangalore, Karn taka (IN-KA), India (IN). Zabbix Administration and Support Roles and responsibilities - In-depth knowledge of Enterprise Monitoring tool architecture, administration, and configuration. Technically manage the design and implementation of Zabbix tool. Hands on experience of end-to-end deployment. In-depth Knowledge of Systems Mgmt., Monitoring Tools, ITIL process, Integrations with different tools scripting. Good understanding of Automation Enterprise-wide monitoring tooling solutions. Hands on experience in integrating Enterprise Monitoring tools with ITSM platforms. Minimum (5) years hands on experience in administering and configuring Enterprise Monitoring tools at an L3 level. Having knowledge of IT Infra Programming/Scripting (Shell; Jason, MySQL; Python; Perl) Good understanding of OS (Windows and Unix). Must have good knowledge of public cloud platforms (Azure, AWS, GCS) Install and configure software and hardware. Apply Zabbix patches and upgrades once available to upgrade the environment. Lead troubleshooting of issues and outages. Provide technical support as requested, for internal and external customers primarily for Zabbix Undertake individual assignments or work on a project as part of a larger team analyzing customer requirements, gathering and analyzing data and recommending solutions. Ensure assignments are undertaken consistently and with quality. Produce and update assignment documentation as required. Experienced in customer interaction. Good communication skills (verbal/written). Experienced in dealing with internal and external stake holders independently during transitions and project driven activities. Willing to work in 24 7 work environment. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Key Responsibilities: Database Administration: - Install, configure, and upgrade Oracle database software (versions 11g, 12c, 19c, or later). - Manage database instances, schemas, tablespaces, and objects such as tables, indexes, and views. - Plan and execute database migrations and upgrades with minimal downtime. - Utilize Oracle Enterprise Manager (OEM) and other tools to analyze and improve database performance. - Experience on Goldengate, Oracle enterprise manager. - Resolve performance bottlenecks related to storage, memory, and CPU utilization. - Develop and implement robust backup and recovery strategies using RMAN. - Configure and maintain high-availability solutions, including Oracle RAC and Data Guard. - Conduct regular disaster recovery tests to ensure compliance with recovery objectives. - Implement database security measures, including user management, roles, privileges, and encryption. - Regularly apply patches and updates to address vulnerabilities and maintain compliance. - Perform audits and ensure adherence to security policies and standards. - Diagnose and resolve database-related issues, including connectivity, performance, and corruption problems. - Provide support for database operations in development, testing, and production environments. - Act as the primary point of contact for database incidents and outages. - Collaborate with developers to design efficient database structures and optimize application integration. - Support the development of stored procedures, triggers, and views. - Set up and manage monitoring tools to track database health, performance, and usage. - Automate routine database maintenance tasks using shell scripts or tools like Ansible. - Maintain detailed documentation of database configurations, procedures, and best practices. - Generate regular reports on database health, performance, and capacity planning. ________________________________________ Qualifications and Skills: Required Skills: - Expertise in Oracle Database Administration, including RAC, ASM, and Data Guard. - Proficiency with Oracle tools such as RMAN, OEM, and SQL*Plus. - Experience with database backup, recovery, and disaster recovery planning. - Familiarity with partitioning, materialized views, and indexing strategies. - Knowledge of database security, auditing, and encryption techniques. Preferred Skills: - Experience with Oracle Exadata and Oracle Cloud Infrastructure (OCI). - Proficiency in scripting languages (e.g., Bash, Python) for automation. - Understanding of Unix/Linux operating systems and shell scripting. Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 6+ years of experience as an Oracle DBA in a production environment. - Relevant certifications, such as Oracle Database Administrator Certified Professional, are highly desirable. Required Skills Oracle Database Administration,Oracle Exadata,Oracle Cloud

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Job Role Description: Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). Job Key Tasks & Responsibilities: Fault Detection and Diagnosis: - Monitor network performance and identify faults using network management tools and systems. - Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Incident Management: - Respond promptly to network incidents and outages, ensuring minimal disruption to services. - Coordinate with internal teams and external vendors to resolve network issues efficiently. Network Maintenance and Optimization: - Perform routine maintenance and updates to network equipment and systems. - Optimize network performance by implementing necessary changes and improvements. Documentation and Reporting: - Maintain accurate records of network faults, incidents, and resolutions. - Generate regular reports on network performance and fault management activities. Collaboration and Communication: - Work closely with cross-functional teams to address network issues and improve overall network health. - Communicate effectively with stakeholders to provide updates on network status and resolution progress. Experience and Knowledge Experience Required : 6+ years work experience in ISP/MSO environment Location : Chennai, Noida Product Experiences : Cisco, Juniper, Nokia - Fault Management L2 support for IP/Security domain (NOC support) - Proficient knowledge of Cisco/Juniper/Nokia products. - Proven experience in IP fault management, network troubleshooting, and incident response. - Experience in all types of router software upgrades and procedures. - In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,) - Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. - Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and collaborative environment. - ITIL process awareness. - IP Certifications on Juniper and/or Cisco are required - Work with leadership in identifying and mitigating risks and improving and implementing processes - Provide 24 x 7 tier2 technical and operational supports to the IP core networks and handle any customer fault escalation

Job Description Summary Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform. - Plan and execute system upgrades - Address Incident, Problems on the platform. - Ensure availability & resiliency of the platform and MID servers in particular. Experienced in User Administration, User Interface Level Integration & MID Server Integration Knowledge of Import Sets for data loading from external file or database to the service-now.com Continuously monitor application performance and vendor recommended patches & upgrades. Partner with the business on exploring new opportunities to automate the operations processes. Experience on ITIL Process consulting and/or implementation. Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS Experience on basic Java scripting. Experience in handling service now incident and request queue. Experience in clone & deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration.

Blue Yonder Title: Expert Support Engineer - Problem Manager, ITIL, Service management, Incident Management Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Responsibilities: Raising Incidents and managing Incidents Ensuring closure within SLA Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved Planning and executing Release and Change management processes Ensuring the team meets Problem Management Objectives Preparing monthly reviews for customer Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes Drafting process documents and maintaining the documents Suggesting changes to existing practices Governing and reviewing the correctness and accuracy of process execution Preparing reports as per defined frequency in scope Identifying and initiating improvement projects on the business requirements Desired skills and experience: 8 to 10 years experience in Problem/Service Management role Minimum of 3 6 years experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc. Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem Expert developing and maintaining problem and error control systems Demonstrable ITIL process execution and knowledge of all disciplines Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies Excellent verbal and written communication skills If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values