357 Itil Process Jobs

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and report on incident trends to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong analytical and problem-solving skills.- Experience with incident management tools and processes.- Ability to work under pressure and manage multiple priorities.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have minimum 7.5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Tech for Operations - ServiceNow Tools Administration Designation: Infra Managed Service Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. What are we looking for? Incident ManagementJavaScriptStrong analytical skillsAgility for quick learningAbility to establish strong client relationshipProblem-solving skillsServiceNow Portal Development Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation

Teamcenter PLM and CAD applications support (L2, L3): Incidents and Service Requests using Service Now portal based on ITIL process. User access management: create and maintain accounts in Teamcenter PLM. Projects: Support PLM and CAD implementation projects in testing and validation activities on new software implementations, upgrades, enhancements and bug fixes. Problems management: Resolve incidents and drive root cause analysis and problem management to permanently resolve issues. Seize opportunities: Identify critical issues and take responsibility for successful resolution of issues. To succeed in this role, you will need: Bachelors in Computer Science/Information Systems/ Information Technology with 2-4 years of total work experience. Good knowledge of Teamcenter basic modules, RAC, AWC, T4S, dispatcher. Certification in ITIL. Azure DevOps is a plus. Pro-active, accountable and solution-oriented attitude, Team oriented, with ability to act independently & good Communication skills.

Role: Manager / Senior Manager- IT & ERP Exp 10-15 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Key Job Responsibilities: Deployment, Implementation and Customization of ERP Module Farvision Setup and configuration of new Projects/Business Units/Workflows etc. ERP data rectification/Master Setup and modification as per users request. Work on ERP & other software projects such as installations, upgrades and migrations, Lead and manage a team of IT support professionals, providing guidance, mentorship, and support to ensure high levels of performance and productivity. Develop and implement strategies to optimize the efficiency and effectiveness of the IT and ERP Support and administration function. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage, and other critical components Ensure the security, reliability, and scalability of IT infrastructure systems, and implement best practices to mitigate risks and vulnerabilities. Provide advanced technical support and troubleshooting assistance to end-users, resolving complex IT issues in a timely manner to minimize downtime and disruptions. Develop and maintain IT support procedures, documentation, and knowledge base resources to facilitate efficient problem resolution and knowledge sharing. Manage relationships with external IT vendors, service providers, and contractors, ensuring compliance with service level agreements and contractual obligations. Evaluate and select vendors for IT products and services, negotiating contracts and pricing agreements to optimize value and cost-effectiveness. Oversee IT asset management, including hardware and software inventory, procurement, deployment, and retirement processes. Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Collaborate with senior management and key stakeholders to develop IT strategies and roadmaps aligned with business objectives, priorities, and budgetary considerations. Identify opportunities for innovation and improvement within the IT support and administration function, driving initiatives to enhance productivity, efficiency, and service quality. Preferred Candidate Profile and Key Requirements: Bachelor's degree in Computer Science, Information Technology, or Advanced Degree or Certifications : ITIL, CISSP, CCNA, MCSA preferred. Shall have 8-14 years of progressive experience in IT infrastructure and support roles, with at least 4 years in a leadership or managerial capacity. In-depth knowledge of IT systems, networks, and infrastructure technologies, including but not limited to servers, storage, virtualization, networking, security, and cloud services. Proven experience in managing IT support operations, including incident management, problem resolution, and service desk management. Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams. Excellent communication, interpersonal, and stakeholder management skills, with the ability to interact effectively with colleagues at all levels of the organization. Strategic thinking and analytical skills, with the ability to develop and execute IT strategies that support business objectives and drive continuous improvement. Strong project management skills, with the ability to prioritize tasks, manage resources, and deliver projects on time and within budget. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Knowledge of regulatory compliance requirements and industry standards related to IT security, privacy, and data protection .

Job Description: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controller). Must know 'Service-Now' and familiar with ITIL process. Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices. Shift Timings will be: 7am to 4pm 3pm to 12am 11pm to 8am

As a Veeva CRM Support, you will be responsible for the following: - Should have experience in Veeva CRM - Should experience of ITIL process and support (L2/L3) - Ability to troubleshoot difficult technical issues with ease and complexity - Identifying and resolving technical issues related to applications - Collaborating with cross functional teams to solve problems - Supporting users by providing support to end users and addressing their concerns - Keeping up with the latest technologies and industry trends - Analyzing and performing root cause analysis, implementing preventive measures - Auditing by conducting regular system audits to ensure data integrity and security - Ensuring effective communication and coordination with stakeholders You should have 4-8 years of experience in Veeva CRM and possess the ability to work effectively in a fast-paced environment. Additionally, you should be located in Mumbai, Bangalore, Hyderabad, or Chennai with an immediate notice period. Kindly note that there are no additional details about the company provided in the job description.,

Make sure NAS devices are running as per the agreed performance parameters with business. Work on Incident, Changes and Problem tickets raised for fixing NAS Issues Follow ITIL process and complete all tasks as per SLAs Oversees NAS performance and capacity by monitoring, alerting and reporting. Resolve complex NAS issues independently; coordinate and communicate changes and issues with the client and team members and determine root cause Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning. Ensure vendors and services providers are providing optimal value to HSBC Requirements Should have experience in handling NetApp devices. Should have expertise in NAS protocols (NFS\CIFS). Should good experience in fixing NAS related issues. Should have experience of working closely with Incident Management, Change Management teams and provide in-depth root cause analysis as necessary within specialist realms. Should have in-depth knowledge of OnCommand tools (CI, WFA, Active IQ ) Should be open for 247 and weekend On-Call support we'll versed with Agile Methodology Leverage experience to provide input to improvements (People, Process, Tools, and Technology) in the environment, and recommend innovative and automated approaches for system administration tasks

Resolve Tech Solutions is looking for ServiceNOW Consultant to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. Responsibility Includes: Work as a Team Lead for Network and Security operations. Network SME/ L3 – Cisco ACI, Cisco Wi-Fi, Cisco ISE, Routing & Switching, Load Balancer Security Firewall SME/L3 - Cisco FTD 3k, FMC, FortiGate Firewall, Forti analyser, Cisco ISE, SMA, DDOS and WAF. Primarily to Manage and support SDN Technology like Cisco ACI, Cisco ISE , APIC, Stealth watch, Cisco Wi-Fi, routing and Switching , Cisco Firewalls, Fortinet Firewalls. Ensure the Security devices uptime of the client is 100% Prepare weekly reports, monthly availability, and performance reports of the client. Provide root cause analysis of outages. Upgrade firmware/Software of network security devices. Timely resolution of calls / incidents related to all Security issues within defined timelines. Securing network security systems by establishing and enforcing policies, defining, and monitoring access. Regular patching of all provisioned network & security devices Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning. Fault handling and escalation (identifying and responding to faults on security devices. Liaising with 3rd party suppliers, vendors handling escalation through to resolution). Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree. Candidates should have at least 10-12 years of experience working in Network Operations especially on the Cisco ACI, ISE, Load Balancers, Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy. Work on End-of-Life hardware upgrades on head end and remote end devices and ensure the asset management is up to date. Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management Experienced in Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc. for effective closure and RCA of all incidents. Good Hands-On in User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission. Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly. Preferred Skills and Experience Experience with Ansible automation. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. Responsibility Includes: Work as a Network Security specialist in 24x7 shifts if required. Firewall management - Cisco FTD, FMC, Fortinet Firewall & manager, Cisco ISE, Stealth watch, Proxy DDOS and WAF. Primarily to monitor and ensure the Security devices uptime of the client is 100% Prepare weekly reports, monthly availability, and performance reports of the client. Provide root cause analysis of outages. Upgrade firmware/Software of network security devices. Work on End-of-Life hardware upgrades on head end and remote end devices and insure the asset management is up to date. Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc for effective closure and RCA of all incidents. User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly. Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning. Liaising with 3rd party suppliers, vendors handling escalation through to resolution). Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Graduate in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Candidates should have at least 8-10 years of experience working in Network & Security Device Management Hands on experience on Cisco ACI ,Cisco FTD, Routing & Switching Security Technology – Cisco ISE WAF/Stealthwatch Monitoring and Troubleshooting Configuring and Managing User defined categories, Whitelisted URLs, Blacklisted URLs and global exceptions Implementing a CHANGE for changes in terms of policies which effects users. Good Knowledge in Networking concepts, AD, LDAP Work with product vendor for upgrade and issue resolution Preferred Skills and Experience Strong verbal and written English communication. Strong interpersonal and presentation skills Ability to work with minimal levels of supervision. Willingness to work in a job that involves 24/7 operations. Certifications desired: CCNP or equivalent. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Description SAP EWM Functional experience between 6 and 8 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 06-08 years Qualifications BE/B.Tech

Job Description Job Description: SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7). Total Experience Expected: 08-10 years Qualifications SAP EWM Functional experience between 8 and 10 years. Minimum 1 E2E implementation & 2 support projects. Work self-directed and independently. Able to lead and work as a subject matter expert in the EWM area. Holistic understanding of EWM business processes with system design with variant config. Integration knowledge of SD, MM, TM, PP, QM. Experience in client-facing roles. Strong technical and non-technical communication skills and customer-oriented behavior Very strong business problem-solving skills. Good ITIL process knowledge and ready to work in support projects. Ready to work in multi-shift model (24X7).

Role & responsibilities 12+ years of SAP IM experience in implementation / support / rollout projects. Prefer Exposure to project implementation methodologies & ITIL processes. Candidate Prefer having Work on JIRA / Solution Manager Should be an individual Contributor and team player with good English communication. Flexible to work in different time zones & should work 3 days in week from nearest CG office. Work on Change request , should know writing of Functional Spec, requirement understanding & freezing with Client. Basic knowledge of ABAP, debugging skill etc. Should know basic integration with SD, IM,PP & WM,MM

Greetings !!! We are looking for experienced Network Engineer with strong expertise in Routing, Switching, and Cisco Meraki Wireless solutions. The role involves configuring, deploying, and maintaining enterprise-grade networks (CISCO product) with a focus on performance, security, Vendor Management, and high availability. Roles & Responsibilities: Configure, manage, and troubleshoot enterprise network infrastructure, including routers, switches, and Meraki wireless access points . Design and implement network solutions that meet business requirements for performance, scalability, and security. Monitor network performance and proactively resolve connectivity issues. Manage LAN/WAN/VLAN configurations and ensure optimal routing protocols (OSPF, EIGRP, BGP, etc.). Maintain and optimize the Cisco Meraki Dashboard for wireless management, monitoring, and troubleshooting. Implement and maintain network security measures, including firewalls, ACLs, and VPNs. Provide L2/L3 support for network-related incidents and service requests. Work closely with cross-functional teams to support IT projects and business initiatives. Create and maintain accurate network documentation, diagrams, and SOPs. Proven hands-on experience with network routing and switching technologies (Cisco). Strong experience with Cisco Meraki wireless solutions (Access Points, Switches, Security Appliances). Solid understanding of routing protocols (OSPF, EIGRP, BGP) and Layer 2 technologies (VLAN, STP, EtherChannel). Knowledge of network security best practices (firewalls, VPNs, ACLs). Experience with network monitoring tools (SolarWinds, CISCO 100 Eye). Familiarity with QoS, multicast, and high availability protocols (HSRP, VRRP). Good understanding of IPv4/IPv6 addressing and subnetting. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Experience with SD-WAN and cloud-managed networking. Exposure to VoIP and network convergence solutions. Knowledge of ITIL processes for incident, change, and problem management. Interested can share their updated resume to gayathri.ramaraj@locuz.com along with the below mentioned Relevant years of experience: Current CTC: Expected CTC: Notice Period:

Greetings !!! We are looking for experienced Network Engineer with strong expertise in Routing, Switching, and Cisco Meraki Wireless solutions. The role involves configuring, deploying, and maintaining enterprise-grade networks (CISCO product) with a focus on performance, security, Vendor Management, and high availability. Roles & Responsibilities: Configure, manage, and troubleshoot enterprise network infrastructure, including routers, switches, and Meraki wireless access points . Design and implement network solutions that meet business requirements for performance, scalability, and security. Monitor network performance and proactively resolve connectivity issues. Manage LAN/WAN/VLAN configurations and ensure optimal routing protocols (OSPF, EIGRP, BGP, etc.). Maintain and optimize the Cisco Meraki Dashboard for wireless management, monitoring, and troubleshooting. Implement and maintain network security measures, including firewalls, ACLs, and VPNs. Provide L2/L3 support for network-related incidents and service requests. Work closely with cross-functional teams to support IT projects and business initiatives. Create and maintain accurate network documentation, diagrams, and SOPs. Proven hands-on experience with network routing and switching technologies (Cisco). Strong experience with Cisco Meraki wireless solutions (Access Points, Switches, Security Appliances). Solid understanding of routing protocols (OSPF, EIGRP, BGP) and Layer 2 technologies (VLAN, STP, EtherChannel). Knowledge of network security best practices (firewalls, VPNs, ACLs). Experience with network monitoring tools (SolarWinds, CISCO 100 Eye). Familiarity with QoS, multicast, and high availability protocols (HSRP, VRRP). Good understanding of IPv4/IPv6 addressing and subnetting. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Experience with SD-WAN and cloud-managed networking. Exposure to VoIP and network convergence solutions. Knowledge of ITIL processes for incident, change, and problem management. Interested can share their updated resume to gayathri.ramaraj@locuz.com along with the below mentioned Relevant years of experience: Current CTC: Expected CTC: Notice Period:

Job Description : Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin center, Intune, Exchange Online, Teams Admin Center, Azure. End user troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'DataDog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controller). Must know 'Service-Now' and familiar with ITIL process. Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality matrices. Shift Timings will be: 7am to 4pm 3pm to 12am 11pm to 8am

Job Description: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controller). Must know 'Service-Now' and familiar with ITIL process. Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices. Shift Timings will be: 7am to 4pm 3pm to 12am 11pm to 8am

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

You will be joining Birlasoft, a global leader in Cloud, AI, and Digital technologies, known for seamlessly blending domain expertise with enterprise solutions. The consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft is committed to continuing the Groups 170-year heritage of building sustainable communities. As a Service Desk professional, located in Bangalore, you will play a crucial role in offering implementation advice to customers by relating product functionality to business processes. Your responsibilities will include 24/7 operations with rotational shifts and week offs. It is essential to have proficiency in Portuguese (Primary) and English Language, along with 5+ years of experience and strong communication skills in both languages. Technical expertise on the windows desktop platform is also required. In this role, you will be part of a 24/7 Support Model providing L2 remotely end-user support for US and Canada users. Your tasks will involve responding to client support requests, identifying the nature of the problem, and resolving user issues related to basic desktop software and hardware. You will escalate software and application issues when necessary and troubleshoot desktop/laptop hardware and software problems remotely. Additionally, you will provide support for OS, Office applications, Anti-Virus clients, Outlook, browser, printer/scanner installation, configuration, and troubleshooting on client systems. Your role will also include understanding VPN configuration, mobile device security protocols, and managing user accounts, groups, and permissions within Active Directory. You will field support calls, chat, and emails from users regarding software programming, connectivity, password resets, Outlook issues, printing, and related concerns. Moreover, you will perform on-site IT support tasks such as hardware repairs, equipment installation, and cabling, applying your knowledge of computer software, hardware, and procedures to solve problems. To excel in this position, you should have a strong technical background with expertise in ITIL Process, MIM, AD, O365, MS-Office, software/hardware installation, and basic network support. Excellent communication skills will be essential for effectively engaging with users and resolving their technical issues.,

HIH - Infrastructure Engineering Senior Advisor IT ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don t, won t or can t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Position Overview: Provides counsel and advice to top management on significant IT Support matters, often requiring coordination between organizations. Provides a relationship management role with internal/external service providers to the IT organization. Interprets internal or external issues and recommends solutions/best practices. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as the go-to person for the most complex IT Services assignments. Responsibilities The Problem Management Problem Analyst is accountable for driving availability by being responsible for eliminating risks to the availability of IT systems. In this role you will partner with technical SMEs and uncover root cause of major incidents, then defining and closing gaps of technical risks in the environment. The Problem Analyst is aligned with domain subject matter experts and will partner to organize, escalate, ensure leadership visibility on outstanding risks, and preventing the recurrence of managed incidents in the environment. The Problem Analyst will have exposure to senior management, technical SMEs, and the authority to escalate requests to reduce risk as quickly as possible. Qualifications Required Skills Direct oversight of critical problems (i.e. problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not limited to related root cause identification, root cause elimination, monitoring and alerting, escalation, and testing, to ensure there are no repeat incidents. Empower resources involved in the Problem Management lifecycle by removing roadblocks and engaging management to facilitate completion of tasks. Assisting with appointing and identifying resources to complete Problem tickets and managing the resources assigned to the Problem Management process. Liaise with all problem resolution groups to ensure swift resolution of problems within service level targets Liaise with suppliers, contractors, etc. to ensure that third parties fulfill their contractual obligations with regards to resolving problems and providing problem-related information and data Arrange, run, document, and coordinate all follow-up activities relating to major problem reviews Establishing rapport and close collaborative relationship with the service managers and production support leads and have high level familiarity with the applications and services. Visibility at a senior management level, including presenting critical problems at daily and weekly review with senior management. Monitoring the Problem Management process, using Key Performance Indicators (KPIs) and reports Awareness of the customer s business priorities, objectives and business drivers to help prioritize root cause identification and elimination against those priorities and objectives. Coordinating interfaces between Problem Management and other IT Service Management (ITSM) processes Ensuring data accuracy and currency for Problem tickets. Strong Resource Management skills to provide oversight into resources involved in the Problem Management process. Strong facilitation skills to enable quicker root cause identification and elimination by the resources involved in the Problem Management process. Good influencing and negotiation skills to lead matrixed teams. Ability to exhibit technical agility and ability in all supported areas. Ability to exhibit organizational agility and acuity to assist with the completion of problem tasks and handling any escalations as necessary. Competencies Customer Focus Managing Vision and Purpose Organizational Agility Technical Agility Perseverance Interpersonal Savvy Problem Solving Qualifications Exposure to several Service Desk support models Demonstrated ability and experience in providing cross-organizational leadership Demonstrated ability and experience in understanding drivers to business event readiness (eg, 1/1 Readiness) Required Experience & Education: 13-16 years of total experience required. 4-6 years of progressive hands-on ITIL experience (ITIL Foundation v4 required) 2-3 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management BA/BS degree or higher strongly preferred in Computer Science or related degree. Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organizationwide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Dear Candidates, Greetings from Mindgate Solutions!!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Technical Consultant, a very crucial role and position that will help the organization to take it to the next level. Looking for someone who is Dynamic, Energetic and convincing enough to understand the emerging trends and challenges in Digital Payments. Role & responsibilities Roles and responsibilities (FMST): Monitor the entire MADP software infrastructure and applications / interfaces / backend systems, and related application / web servers. Installation and maintenance of operating system, application, middleware and data- base, Will be responsible for backup and restoration activities for all platform components. Should take care of L3 support for customer complaints and platform issues in consultation with the on-site developers. Extend necessary support to the Banks team. Generation of various adhoc reports to enable the Bank team to monitor the availability and performance of the platform. Necessary technical support for monitoring, maintenance and customer support, covering client applications, interfaces and platform infrastructure, facility management, log analysis and technical support. Handle change requests along with UAT/security and deployment • Round the clock support services. Complaints and Audit support. Documentation of user manuals. Desired Skills (FMST): • Must have experience on multiple Hardware and Software Environments and be com fortable with complex heterogeneous systems environments • Should be a trained resource. Bank may cross verify the authenticity of information provided by the vendor. • Experience on working with One platform Preferred candidate profile Expertise experience on Linux/Unix Platforms. Hands on experience on SQL database(tables, Joints, etc.) Working on ITIL Process. Experience working on digital payments or fintech or BFSI domain. Experience handling team. Good to have knowledge on UPI payments. ITIL certified. Interested ones can share resume on elton.d@mindgate.in Kindly share below details - Total Exp: Relevant Exp: Current CTC: Expected CTC: Notice Period: Willingness to commute at Belapur location:(Yes/No): SSC, HSC, Graduation passing certificate :(Yes/No): Experience letters of all previous organizations:(Yes/No): Do you have PF in all organizations:(Yes/No): Open to work on Alternate Saturday:(Yes/No):

Role: ITIL Experience: 2+yrs in ITIL Salary: upto 6 LPA Location: Pune & Bangalore Immediate Joiners Rotational Shift & week Off Walk-in Interview Regards, Janani 9600445623

As a Service Desk professional at Birlasoft located in Bangalore, you will be responsible for providing 24/7 support to users in the US and Canada under a remotely managed L2 Support Model. Your primary language skills in Portuguese and English, along with 5+ years of experience, will enable you to effectively communicate with users and offer technical assistance on the Windows desktop platform. Your key responsibilities will include responding to client support requests, diagnosing user issues related to software images, patches, and security updates, and escalating complex problems to specialized teams. Troubleshooting hardware and software issues remotely, installing and configuring software applications like Outlook, browsers, and printers, and ensuring adherence to ITIL processes and MIM guidelines will be crucial aspects of your role. In addition to your primary duties, you will also be expected to contribute to tasks such as installing and repairing computer hardware and software systems, managing user accounts in Active Directory, and providing on-site support for hardware repairs and equipment installations. Your expertise in areas like AD, O365, MS-Office, and basic network support, combined with strong technical knowledge and excellent communication skills, will be essential for success in this role.,

JOB DESCRIPTION: Installing, configuring, and troubleshooting various network architecture across all our locations Maintaining, upgrading, and troubleshooting our LAN Network Maintaining, upgrading, and troubleshooting our Wi-Fi networks (Cisco WLC) Securing network system by enforcing security policies, performing configuration review/audit, defining and monitoring access. Maintaining, upgrading, and troubleshooting our WAN Networks Maintaining next generation firewalls (Check Point). Managing Day to Day user access request review and implementation. Troubleshooting network incidents and problems. Maintaining SLAs by effectively prioritizing and managing issues. Infrastructure monitoring and proactive optimization to improve network reliability and performance. Coordinating field engineers, vendors and third parties to facilitate and speed up problem resolution. Create and maintain detailed network documentation and diagrams. Help implement new processes that achieve greater operational effectiveness and organizational synergies Deploy and troubleshoot various types of network elements, infrastructure services and platforms Manage effective alignment with internal cross-functional tasks for installation, configuration, network connectivity and other hardware deployment Maintains safe and clean working environment by enforcing procedures, rules, and regulations Reporting and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, suggesting mitigations to risks, actions to close issues or complete open items Provide hands-on expertise on security / network related projects and collaborate with the internal Security Team Work with a Global IT team supporting users all over the world TECHNICAL COMPETENCIES: Strong hands-on/technical knowledge of network and security core technologies and troubleshooting Cisco Routers and Switches, Dell Switches, Data Networking, LAN, Networking infrastructure, WLAN, WAN, Routing Protocol, Radius AAA, SD-WAN Strong technical knowledge and proven experience on Cisco ISE and Cisco WLC. Experience with NAC, WIFI Captive portal Experience in Next Generation Firewalls features (Application control, IPS, Threat protection) Experience in Proxies technologies. Nice to have experience in Zscaler proxy Experience with Web Application Firewalls is considered an asset Strong knowledge of network layers, protocols, IP addressing and subnetting Strong knowledge of TCP/IP Protocols, IPSec, DNS, DHCP, BGP, OSPF, PKI, Certificates, SSL, AAA, 802.1x, IPAM Capable to design, architect and implement large and complex network environment Understanding of monitoring and reporting platforms, and associated tasks or operations Being familiar with ITIL framework, tickets management and associated workflows Managed Services and Cloud experience would be nice to have Your Profile : 7+ years of technical background in networks and security (L2 L3 support) Team player with strong interpersonal skills Willingness to work with teams in multiple time zones Able to interact with all levels of management Experienced in manage challenging situations with key clients requirements and third party constrains, and expert in building consensus in such situations You are able to work under pressure and time constraints, and you maintain strict attention to detail in high-pressure situations Able to coordinate multiple 3rd party providers You are fluent in English (written and spoken)

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot complex problems, analyzing system performance, and ensuring the seamless operation of essential applications. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of business processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for incident management.- Document and maintain records of incidents and resolutions to enhance knowledge sharing within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with Service Integration and Management (SIAM).- Strong analytical skills to assess and resolve incidents effectively.- Ability to work collaboratively in a team-oriented environment.- Familiarity with incident tracking and management tools. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education