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Accion Labs
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Product Support Engineer

Product Support Engineer

Accion Labs

0 years

8 - 16 Lacs

bengaluru karnataka

Posted:6 days ago| Platform: Indeed logo

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Skills Required

support stability software engineering resolve documentation analysis maintenance linux unix sql database scripting python querying data

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Provide technical support , ensuring system stability and optimal performance.
Diagnose and troubleshoot software, infrastructure, and performance-related issues.
Work closely with engineering teams to escalate and resolve complex product defects.
Assist customers with product deployments, configurations, and best practices.
Create and maintain technical documentation and knowledge base articles.
Lead root cause analysis (RCA) efforts.
Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience

Experience in product or technical support for enterprise software.
Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
Experience with SQL and other database technologies.
Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,600,000.00 per year

Application Question(s):

Do you have experience in Shell Scripting / python Scripting
have you worked in Linux/ Unix
have you worked in SQL querying, data debugging

Location:

Bangalore, Karnataka (Preferred)

Work Location: In person

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