The primary focus of a Senior/Sales Development Representative (SDR/SSDR) is to generate International/Domestic SMB leads for our products through Outbound Prospecting via various outreach channels such as Cold/Warm Calls, LinkedIn, Email etc. coordinate with Sales Managers and help them to build healthy pipeline which can be readily closed, deliver first level product demo and record all your activities in Sales CRM. What you will do As the SDR/SSDR of this team, your roles and responsibilities include: Act as the first point of contact with the prospects and outbound leads. Work towards materializing Lead Qualification. Assign leads to sales teams. Coordinating meetings with clients and prospects. Data mining through different web portals. Database management and segregation. Candidate Requirements Location : Gurgaon (Hybrid) Experience : 3-6 years What we are looking for Must haves Effective communication skills and has an innate ability to relay information in a meaningful manner to the management. He/ She must be well-versed with Excel, and other Microsoft tools.Sound knowledge of software industry is desirable. International market experience preferred (Africa/APAC & Middle-East.) . IT-Software / Software Services / Sales experience. Must have excellent soft-skills. Must have excellent sales and customer management skills. Should have in-depth knowledge of Microsoft Office - Excel, Word and PPT. 3-6 Years Good to Haves Should have good negotiation skills.

As a Customer Success Manager (CSM) at Exotel, you will own the customer journey post-sales for a strategic portfolio in the Financial Services cluster, comprising Fintechs, NBFCS, Asset Management Companies (AMCs), and Stock Broking firms. Your goal is to drive customer value, product adoption, and account expansion through consultative engagement and operational excellence. This is a high-impact role where youll be expected to deeply understand the workflows and business models in financial services, build strong stakeholder relationships, and ensure Exotel s solutions are driving measurable impact for your customers. Key Responsibilities: Manage a portfolio of high-growth and strategic accounts across Fintech, NBFC, AMC, and stock broking segments. Act as the primary point of contact for all post-sales engagement, owning success, adoption, and renewals. Understand customers business objectives, regulatory landscape, and digital communication needs to develop actionable Customer Success Plans. Drive structured onboarding and ensure strong early adoption of Exotel s suite across voice, messaging, and AI-led communication tools. Collaborate with Account Directors to identify upsell and cross-sell opportunities and jointly deliver on account-level revenue targets. Conduct regular reviews (QBRs/MBRs) to track progress, showcase ROI, and reinforce strategic alignment. Analyze usage patterns and customer behavior to preempt risks, drive deeper product engagement, and improve NRR. Act as a customer advocate internally ensuring customer feedback is channeled into product development and internal processes. Collaborate with Product, Engineering, Support, and Finance teams to ensure smooth delivery and customer satisfaction. Stay current on the evolving fintech and investment tech landscape, using your domain knowledge to consult customers effectively. What We re Looking For: 3-5 years of experience in Customer Success, Account Management in a SaaS or tech-led B2B environment. Exposure to or experience working with Fintechs, NBFCs, AMCs, or Stock Broking clients is highly preferred. Strong communication and relationship-building skills with both business and technical stakeholders. Comfortable working with data to draw insights, build success narratives, and drive retention/expansion. Proven ability to work cross-functionally in a fast-paced, outcome-driven setup. Passion for technology, customer experience, and solving real-world problems. Good to Have: Familiarity with Exotel s product suite or adjacent communication platforms (CPaaS, CCaaS). Working knowledge of regulatory nuances and compliance requirements in financial services communication (e.g., customer verification, transactional alerts). Experience using CRM and CS tools (e.g., Salesforce).

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotels omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. What will you do The prospect will be responsible for the sales of products/services in the SMB segment in the assigned region/industry vertical and achieve the sales revenue targets. Own the sales cycle right from prospecting clients/opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales. Create/maintain excellent relationships with clients and be able to tailor products, pitch according to their specifications. Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory/ vertical. Prepare business development strategies by proactively researching and anticipating prospective client needs. Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. Drive and Close Upsell and Cross- sell opportunities. What are we looking for Sales Skills: Ability to engage and influence key stakeholders in accounts; Effective in performing technical/functional activities required during pre-sales stage. Past Experience in solution selling to SMB (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions ) is desired. Concept selling, software solution sales experience is good to have. 4-8 years Software/Solution sales experience. Technical Domain expertise: Should not be averse to understanding Technology. Should be comfortable in understanding and explaining technology and solutions with a consultative approach. Ownership & Commitment: Able to see the larger picture, willing to take responsibility for tasks and initiatives. Attention to detail in planning and communication. Focused and driven to chase growth targets. Preference for a Professional background Direct Sales Experience in Solution Sales (CRM/ERP/Enterprise/ Contact Centres/ SaaS/ CPaaS solutions) Experience in selling in the assigned region/vertical. Preference for Educational background: - B.Tech and MBA is preferred.

Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR. Key Requirements: Ability to code in at least one programming language for test automation - python is preferred Experience or familiarity with QA automation frameworks such as Selenium, Robot Framework, PyTest etc. Basic understanding of databases including PostgreSQL, MySQL, etc., along with knowledge of backups/restores and basic SQL Good grasp of test grouping, test suite creation, regression testing, sanity testing, etc. Basic system knowledge to manage test environments - including simple Linux commands Knowledge of shell scripting and Docker is an advantage Experience testing APIs manually using tools like Postman or any other tool Experience in automated API testing using frameworks such as RestAssured(Java) or Requests + PyTest in python. Knowledge of load testing using Jmeter and Locust(Python) is an advantage. Experience in Test Management tools like Test Link, Test Rail etc. Experience to test a distributed system Ability to work independently and interface collaboratively with development teams required 2-5 Years of Experience is required.

About us Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa. Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel s communication APIs, Ameyo s omnichannel contact center, and Cogno AI s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million. About the Role At Exotel, clients come from all walks of life, from cab services to tech-driven startups, to FMCG companies and kickboxing masters. As a Sales Engineer, you would be interacting with clients, understanding their requirements, and providing solutions from the strong features of the product. What we look for? Graduates in CS, ECE, IT, Sales or related field Minimum 1+ years of dedicated experience in B2B sales role (closing deals) and overall experience of 1 to 4 years(preferably in SaaS or cloud domain). Experience within the technology field is preferred; passion for solving business problems with technology is a must. Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter. Ability to adapt to changes in roles and responsibilities. Strong presentation and communication skills (verbal, written, and active listening) Successful track record of consistently hitting and over-achieving quota in a high-volume transaction sales environment. Enjoy an environment where you spend your day talking on the phone with clients Experience with CRM tools (like Salesforce) and Web Conferencing Technology. Willing to spend a few hours additionally on weekends to help client s if required. Strong work ethic and a competitive mindset. Should be adaptive and motivated to learn new technology and skills. Ability to be recognised as a true team player internally in the company, and trusted business advisor externally. Working knowledge of REST API s with cloud systems What you will do? Providing full sales-cycle support to qualified prospects and customers including follow up, product demo, implementation, quotations and closures. Act as a primary POC for all new Exotel clients; address all product-related queries on time. Completely own and execute end to end sales for the SMB market segment. Receiving and responding to sales leads and converting them to new business. Develop workflows for specific use cases by integrating with different applications and products. Navigate the customer through a free 15 day proof of concept (case to case basis) Close sales and achieve the monthly quota. Work with other cross-functional teams as and when required. Build, maintain and forecast a healthy sales pipeline. Record and document all sales activities in the CRM.

Define the product strategy and roadmap for the Conversation Suite of product charters, aligning with the companys overall vision and customer needs Drive end-to-end solutioning & delivery involving conversational products Define best practices, scaling processes, mentor junior PMs and evangelize product mindset Collaborate with cross-functional teams (engineering, sales, marketing, customer success) to deliver high-quality products and experiences Analyze market trends, customer feedback, and competitive landscape to identify opportunities for product innovation and improvement Prioritize and manage the product backlog, ensuring efficient resource allocation and timely delivery of features Communicate product updates, roadmaps, and metrics to stakeholders and executive leadership Required Skills and Experience: Overall 6+ years of experience along with minimum 3+ years of experience in Product Management in a B2B SaaS or enterprise software industry. Strong understanding of AI Technologies, CX landscape and industry specific use cases. Proven track record of successfully launching & scaling enterprise products Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences Proficient in product management tools and agile methodologies Bachelors degree in Computer Science, Engineering, or a related field; MBA preferred

Add CandidatesAdvertise JobSetup StagesShare Job Job Details Description Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology. About the Role We are looking for an experienced Product Manager to own and manage voice & messaging components of the CPaaS Platform. The role involves active participation in product strategy, competitive analysis, market research and customer engagements. You’ll work with cross-functional teams to build products that cater to customer needs, fill gaps in the market and increase customer satisfaction. To be successful in this role, you should have a passion to create, disrupt and scale. You should have a proven track record of launching features/products across multiple release cycles. Your main responsibilities include gathering product requirements, creating roadmaps, prioritizing feature implementations, improving overall customer experience, and moving business metrics. Our ideal candidate needs to have a blended mix of growth mindset, entrepreneurial sense and immense empathy for customers & stakeholders. What will you do? Derive inputs from the overall product & organizational strategy to feed into the product roadmap Interact and coordinate with customers and customer-facing teams to gather and analyze customer requirements and market trends Create PRDs and provide all supporting artifacts like Wireframes, Design Documents and Business Case. Work with other PMs to create PRDs, prioritize them & drive agile shipping / execution across different charters. Monitor and measure success metrics of products and features Conduct research to identify customer needs and market gaps Create support and training documents for internal and external stakeholders What do we look for? Work experience of 4-5 years as a Product Manager. Prior technical experience is a must. Experience in writing clear and detailed requirement documents, user stories and strategic documents (Business Case, GTM, Pricing Plan, etc.) Hands-on experience with platform technologies, REST APIs and SDKs Knowledge of cloud telephony and/or Telecom products is a plus. Exposure to telephony protocols, ISDN, SIP, VoIP, WebRTC is a plus. Show more Show less

About the Role As a Sales Engineer, you would be interacting with clients, understanding their requirements, and providing solutions from the strong features of the product. What we look for? Graduates in CS, ECE, IT, Sales or related field Minimum 1+ years of dedicated experience in B2B sales role (closing deals) and overall experience of 1 to 4 years(preferably in SaaS or cloud domain). Experience within the technology field is preferred; passion for solving business problems with technology is a must. Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter. Ability to adapt to changes in roles and responsibilities. Strong presentation and communication skills (verbal, written, and active listening) Successful track record of consistently hitting and over-achieving quota in a high-volume transaction sales environment. Enjoy an environment where you spend your day talking on the phone with clients Experience with CRM tools (like Salesforce) and Web Conferencing Technology. Willing to spend a few hours additionally on weekends to help clients if required. Strong work ethic and a competitive mindset. Should be adaptive and motivated to learn new technology and skills. Ability to be recognised as a true team player internally in the company, and trusted business advisor externally. Working knowledge of REST API’s with cloud systems What you will do? Providing full sales-cycle support to qualified prospects and customers including follow up, product demo, implementation, quotations and closures. Act as a primary POC for all new Exotel clients; address all product-related queries on time. Completely own and execute end to end sales for the SMB market segment. Receiving and responding to sales leads and converting them to new business. Develop workflows for specific use cases by integrating with different applications and products. Navigate the customer through a free 15 day proof of concept (case to case basis) Close sales and achieve the monthly quota. Work with other cross-functional teams as and when required. Build, maintain and forecast a healthy sales pipeline. Record and document all sales activities in the CRM.

About Us Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D-funded company with $60 million in ARR. Job Description: The Consultant – Presales role is focused on supporting the presales process by gathering and analysing customer requirements, assisting in the preparation of proposals, and supporting product demonstrations to clients. This role works closely with Senior Consultants and the Sales team. Role Expectations: Assist in identifying clients' pain points and challenges and propose innovative, out-of-the-box solutions tailored to their requirements. Support in gathering and documenting customer requirements and creating initial solution proposals covering aspects not limited to scope, solution, architecture, BoM, assumptions etc.. Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members. Participate in creating and delivering presentations and product demonstrations. Recommend suitable products or solutions aligned with client requirements and business goals. Collaborate with internal stakeholders to ensure alignment with customer needs. Support knowledge management activities by maintaining documentation and templates. Other Skills: Strong aptitude for learning new technologies and business processes. Good written and verbal communication skills. Analytical skills for understanding customer pain points and basic solution scoping. Preferred Educational Background: BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory. Preferred Professional Background: Exposure to presales activities in software/product-based companies or systems integrators. Basic understanding of contact centre technologies, networking, or telecom is an advantage. Show more Show less

About us Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here. Position Overview: We are seeking a proactive and results-oriented Legal Administrator with a robust background in delivering comprehensive legal support and assistance. What will you do? Manage and maintain legal files, case documents, and contracts (physical and digital) Prepare and format legal documents, agreements, and reports as instructed Coordinate meetings, hearings, and filing deadlines with legal teams and external counsel Track legal invoices and manage documentation for billing and expenses Support compliance and regulatory filings Maintain records of licenses, permits, and corporate statutory documents Liaise with law firms, courts, and government departments for administrative follow-ups Ensure document confidentiality and support data management processes Monitor legal deadlines and maintain a calendar of legal obligations and actions Qualifications: Bachelor’s degree in Law, Business Administration, or a related field 2 years of experience in legal administration, preferably in an Indian legal or corporate setting Working knowledge of legal procedures, compliance requirements, and court systems in India Familiarity with contract lifecycle management and corporate governance frameworks Proficiency in MS Office and legal document management systems Skills: Strong organisational and multitasking skills Excellent written and verbal communication Attention to detail and the ability to handle sensitive information confidentially Basic understanding of Indian laws and regulatory bodies Ability to work independently and coordinate with cross-functional teams Show more Show less

About Us Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here . SRO @ Exot el The SRO (Site Reliability Operations) team manages the setup/expansions of Exotel’s production Infrastructure in managed data centres ( DCs) at multiple locations. The SRO team also makes sure that our DCs are up and running all the ti me.Infrastructure includes Linux services, Linux cloud servers, Linux bare-metal servers, Network devices, internet leased lines, telephone lines, telephony hardware e tc.This team provides 24/7 coverage and support and is responsible for monitoring, reporting, troubleshooting, resolving, and escalating any Production infrastructure-related issues. This includes incidents where a Network infrastructure or a Carrier may experience issues. It also involves identifying, troubleshooting, and resolving issues with systems and applications reported through monitoring systems or trouble ticke ts.We as a team love to increase the efficiency and speed of execution by constantly automating the regular activiti es. What are we looking for? Design & Manage complex & large-scale Data Center infrastructures. (e.g. Servers/Network/Security/vendors/software upgrades, patches, hotfixes ) per business requir ement.Drive automation strategies and deployment processes following SDLC pro cessesAutomate systems administration-related solutions for various project and operational needsMonitor and react to security-related incidents as necessary and involve required stakeholders for short-term and long-term solu tions.Lead & drive root cause analysis efforts across multiple infrastructure layers( OS/ Networ k/App)Provide on-call and out-of-hours support for business-critical ser vices.Troubleshoot issues in detail whenever there is a failure with any component - Server/Monitoring/Service related issues following a solid data-driven approach while arriving at the hypothesis. Drive & implement short-term and long-term solu tions.Administer monitoring services such as Grafana, Nagios, Prometheus and custom-s criptsExplore and implement the latest technologies to improve the stability, security, efficiency, and scalability of the envir onmentDrive initiatives to reduce TAT, and MTTR for existing processes and pra cticesPerform benchmarking exercises for different system comp onentsDrive initiatives to improve the stability, security, efficiency, and scalability of the envir onmentMentor juniors in th e team What will you do? Must-haves [Must Have] 7+ years of strong hands-on working knowledge of RHEL/CentOS/Ubuntu in an enterprise environment & good understanding of the design and configuration of UNIX/Lin ux systems.[Must Have] Hands-on experience with Orchestration/Configuration Management tools (e.g. Ansible, Chef, or Puppet) and CI/CD tools li ke Jenkins.[Must Have] 7+ years of experience in supporting and managing a large number of complex multi-server, multi-vendor, multi-technology infra structures.[Must Have] 7+ years of experience in leading projects from technical design through t o delivery.[Must Have] Hands-on experience with one or more scripting languages (e.g. Ba sh, Python)[Must Have] Strong in Computer Science fundamentals and strong exploratory skills for exploring new-age t echnologies[Must Have] Exposure to a few of the following: Logging (Rsyslog), Monitoring frameworks (Prometheus, Nagios), Linux Security, Databases - MySQL/SQL[Must Have] A "SRE" mindset. You own what you will set up &a mp; manage. Good-to-haves 4+ years of hands-on experience in setting up and managing physical data centr e environmentsHave experience working in AWS services, VPC, EC2, S3, ELB, RDS, IAM, CloudFront Lambda,a nd Cloudwatch. Show more Show less

About us Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here . Position Overview: We are seeking a proactive and results-oriented Legal Administrator with a robust background in delivering comprehensive legal support and assistance. What will you do? Manage and maintain legal files, case documents, and contracts (physical and digital) Prepare and format legal documents, agreements, and reports as instructed Coordinate meetings, hearings, and filing deadlines with legal teams and external counsel Track legal invoices and manage documentation for billing and expenses Support compliance and regulatory filings Maintain records of licenses, permits, and corporate statutory documents Liaise with law firms, courts, and government departments for administrative follow-ups Ensure document confidentiality and support data management processes Monitor legal deadlines and maintain a calendar of legal obligations and actions Qualifications: Bachelor s degree in Law, Business Administration, or a related field 2 years of experience in legal administration, preferably in an Indian legal or corporate setting Working knowledge of legal procedures, compliance requirements, and court systems in India Familiarity with contract lifecycle management and corporate governance frameworks Proficiency in MS Office and legal document management systems Skills: Strong organisational and multitasking skills Excellent written and verbal communication Attention to detail and the ability to handle sensitive information confidentially Basic understanding of Indian laws and regulatory bodies Ability to work independently and coordinate with cross-functional teams

About Us Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR. Job Description: The Associate Consultant – Presales role is focused on supporting the presales process by gathering and analysing customer requirements, assisting in the preparation of proposals, and supporting product demonstrations to clients. This role works closely with Senior Consultants and the Sales team. Job Locations: We are looking to hire two Associate Consultants, one based out of Bangalore and the other to be based in Gurugram Role Expectations: Ensuring their understanding of the role is in line with what we expect. Ability to understand customers' requirements and craft a Business Proposal. Ability to present solutions and demos Excellent written and verbal communication Strong, comprehensive and analytical abilities Proactive and open to ramp-up on new products/technologies/offerings on an ongoing basis. Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members. Support knowledge management activities by maintaining documentation and templates. Other Skills: Strong aptitude for learning new technologies and business processes. Good written and verbal communication skills. Analytical skills for understanding customer pain points and basic solution scoping. Preferred Educational Background: BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory. Preferred Professional Background: Exposure to presales activities in software/product-based companies or systems integrators. Basic understanding of contact centre technologies, networking, or telecom is an advantage. Show more Show less

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa. Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju’s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel’s communication APIs, Ameyo’s omnichannel contact center, and Cogno AI’s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million. About the Role At Exotel, clients come from all walks of life, from cab services to tech-driven startups, to FMCG companies and kickboxing masters. As a Sales Engineer, you would be interacting with clients, understanding their requirements, and providing solutions from the strong features of the product. What we look for? Graduates in CS, ECE, IT, Sales or related field Minimum 1+ years of dedicated experience in B2B sales role (closing deals) and overall experience of 1 to 4 years(preferably in SaaS or cloud domain). Experience within the technology field is preferred; passion for solving business problems with technology is a must. Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter. Ability to adapt to changes in roles and responsibilities. Strong presentation and communication skills (verbal, written, and active listening) Successful track record of consistently hitting and over-achieving quota in a high-volume transaction sales environment. Enjoy an environment where you spend your day talking on the phone with clients Experience with CRM tools (like Salesforce) and Web Conferencing Technology. Willing to spend a few hours additionally on weekends to help client’s if required. Strong work ethic and a competitive mindset. Should be adaptive and motivated to learn new technology and skills. Ability to be recognised as a true team player internally in the company, and trusted business advisor externally. Working knowledge of REST API’s with cloud systems What you will do? Providing full sales-cycle support to qualified prospects and customers including follow up, product demo, implementation, quotations and closures. Act as a primary POC for all new Exotel clients; address all product-related queries on time. Completely own and execute end to end sales for the SMB market segment. Receiving and responding to sales leads and converting them to new business. Develop workflows for specific use cases by integrating with different applications and products. Navigate the customer through a free 15 day proof of concept (case to case basis) Close sales and achieve the monthly quota. Work with other cross-functional teams as and when required. Build, maintain and forecast a healthy sales pipeline. Record and document all sales activities in the CRM. Show more Show less

We are looking to hire two Associate Consultants, one based out of Bangalore and the other to be based in Gurugram Role Expectations: Ensuring their understanding of the role is in line with what we expect. Ability to understand customers requirements and craft a Business Proposal. Ability to present solutions and demos Excellent written and verbal communication Strong, comprehensive and analytical abilities Proactive and open to ramp-up on new products/technologies/offerings on an ongoing basis. Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members. Support knowledge management activities by maintaining documentation and templates. Other Skills: Strong aptitude for learning new technologies and business processes. Good written and verbal communication skills. Analytical skills for understanding customer pain points and basic solution scoping. Preferred Educational Background: BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory. Preferred Professional Background: Exposure to presales activities in software/product-based companies or systems integrators. Basic understanding of contact center technologies, networking, or telecom is an advantage.

- The prospect will be responsible for the sales of products/services in the SME/SMB segment in the assigned region/industry vertical and achieve the sales revenue targets. - Own the sales cycle right from prospecting clients/opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales. - Create/maintain excellent relationships with clients and be able to tailor products, pitch according to their specifications. - Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory/ vertical. - Prepare business development strategies by proactively researching and anticipating prospective client needs. - Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. - Drive and Close Upsell and Cross- sell opportunities. What are we looking for: Sales Skills: - Ability to engage and influence key stakeholders in accounts; Effective in performing technical/functional activities required during pre-sales stage. - Past Experience in solution selling to SMB/SME (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions ) is desired. - Concept selling, software solution sales experience is good to have. - 5-8 years Software/Solution sales experience. Technical Domain expertise: - Should not be averse to understanding Technology. - Should be comfortable in understanding and explaining technology and solutions with a consultative approach. Ownership & Commitment: - Able to see the larger picture, willing to take responsibility for tasks and initiatives. - Attention to detail in planning and communication. - Focused and Driven to chase growth targets. Preference of Professional background - Direct Sales Experience in Solution Sales (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions) - Experience of Selling in the assigned region/vertical. Preference of Educational background: - B.Tech and MBA is preferred.

About Us Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. What will you do? Will be responsible for the global field marketing efforts and for developing and executing the integrated marketing plan to meet and exceed the demand & pipeline goals across our market segments, regions, and target audiences. Drive brand awareness and thought leadership across CXO communities and industries Grow pipeline momentum leveraging mix of programs like - Industry events, webinars, digital marketing, account based marketing and customer advocacy. Partner with sales leadership on territory planning. Be an advocate for the sales department and help the rest of the marketing department understand their priorities. Be an advocate for the marketing department and help the sales department understand the marketing department's priorities. Collaborate closely with product & solution marketing, content marketing, digital, creative, customer advocacy and paid media teams while optimizing the marketing mix across channels to drive conversion into the pipeline. Communicate key campaigns and assets to internal constituents, including field, partner, customer marketing, sales teams, and 3rd parties, and establish a structured feedback loop to ensure successful Campaign GTM. Conduct analysis, review, and update quarterly and yearly goals, and adjust where needed to stay on target to meet campaign & pipeline goals. What are we looking for? The ideal candidate will have a strong track record with high-growth B2B SaaS companies with proven experience in building, scaling, and optimising integrated marketing campaigns to meet the demand and pipeline goals, preferably in a global capacity. Knowledge of the MEA and APAC markets is a must. Relationships with key vendors, agencies and media are needed Demand Generation Execution for Enterprise Segment 5-12 years of marketing experience in a SaaS based organisation People management experience with a track record of empowering teams, meritocratic leader with experience in hiring, nurturing and growing a high-performing team Strong communication skills without a fear of overcommunication. This role will require effective collaboration and coordination across internal and external stakeholders. Demonstrated experience building credibility with and delivering results for the sales teams. Ability to take ambiguous problems and solve them in a structured data-supported way Proven experience successfully leading cross-functional teams; knowledge of demand generation, digital marketing, account-based marketing (ABM), and partner marketing Ability to operate in a fast-paced and open environment and create the context and working environment for associates to deliver beyond expectations Deep understanding of how to use market intelligence, insight, and data to formulate and develop strategies and plans Knowledge of and experience working with the partner ecosystem and best practices in partner marketing and co-marketing Accountable for organisational alignment, planning, and budget management Deep understanding of functional aspects of campaign management and technical administration through marketing automation tools Show more Show less

About Us Exotel is the emerging market's leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. What will you do Will be responsible for the global field marketing efforts and for developing and executing the integrated marketing plan to meet and exceed the demand & pipeline goals across our market segments, regions, and target audiences. Drive brand awareness and thought leadership across CXO communities and industries Grow pipeline momentum leveraging mix of programs like - Industry events, webinars, digital marketing, account based marketing and customer advocacy. Partner with sales leadership on territory planning. Be an advocate for the sales department and help the rest of the marketing department understand their priorities. Be an advocate for the marketing department and help the sales department understand the marketing department's priorities. Collaborate closely with product & solution marketing, content marketing, digital, creative, customer advocacy and paid media teams while optimizing the marketing mix across channels to drive conversion into the pipeline. Communicate key campaigns and assets to internal constituents, including field, partner, customer marketing, sales teams, and 3rd parties, and establish a structured feedback loop to ensure successful Campaign GTM. Conduct analysis, review, and update quarterly and yearly goals, and adjust where needed to stay on target to meet campaign & pipeline goals. What are we looking for The ideal candidate will have a strong track record with high-growth B2B SaaS companies with proven experience in building, scaling, and optimising integrated marketing campaigns to meet the demand and pipeline goals, preferably in a global capacity. Knowledge of the MEA and APAC markets is a must. Relationships with key vendors, agencies and media are needed Demand Generation Execution for Enterprise Segment 9-12 years of marketing experience in a SaaS based organisation People management experience with a track record of empowering teams, meritocratic leader with experience in hiring, nurturing and growing a high-performing team Strong communication skills without a fear of overcommunication. This role will require effective collaboration and coordination across internal and external stakeholders. Demonstrated experience building credibility with and delivering results for the sales teams. Ability to take ambiguous problems and solve them in a structured data-supported way Proven experience successfully leading cross-functional teams knowledge of demand generation, digital marketing, account-based marketing (ABM), and partner marketing Ability to operate in a fast-paced and open environment and create the context and working environment for associates to deliver beyond expectations Deep understanding of how to use market intelligence, insight, and data to formulate and develop strategies and plans Knowledge of and experience working with the partner ecosystem and best practices in partner marketing and co-marketing Accountable for organisational alignment, planning, and budget management Deep understanding of functional aspects of campaign management and technical administration through marketing automation tools

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. Position Overview: As an Integration and Customization Engineer I, you will work closely with clients and internal teams to design and implement robust solutions tailored to unique business requirements. Your role will involve developing web applications, IVR,reports, customizing existing features, integrating APIs & Third party application / CRM to ensure seamless functionality. Roles and Responsibilities: Develop and customize applications using PHP, HTML, CSS and React.JS . Manage API integrations using JSON, XML, and SOAP. Ensure seamless deployments across cloud and on-premise environments. Address and resolve customer tickets with a problem-solving mindset. Ensure clear communication and empathy while providing timely support and deployment. Soft Skills: Excellent communication and collaboration skills. Proactive attitude and adaptability. Commitment to continuous learning and self-improvement.

Will be responsible for the global field marketing efforts and for developing and executing the integrated marketing plan to meet and exceed the demand & pipeline goals across our market segments, regions, and target audiences. Drive brand awareness and thought leadership across CXO communities and industries Grow pipeline momentum leveraging mix of programs like - Industry events, webinars, digital marketing, account based marketing and customer advocacy. Partner with sales leadership on territory planning. Be an advocate for the sales department and help the rest of the marketing department understand their priorities. Be an advocate for the marketing department and help the sales department understand the marketing departments priorities. Collaborate closely with product & solution marketing, content marketing, digital, creative, customer advocacy and paid media teams while optimizing the marketing mix across channels to drive conversion into the pipeline. Communicate key campaigns and assets to internal constituents, including field, partner, customer marketing, sales teams, and 3rd parties, and establish a structured feedback loop to ensure successful Campaign GTM. Conduct analysis, review, and update quarterly and yearly goals, and adjust where needed to stay on target to meet campaign & pipeline goals. What are we looking for? The ideal candidate will have a strong track record with high-growth B2B SaaS companies with proven experience in building, scaling, and optimising integrated marketing campaigns to meet the demand and pipeline goals, preferably in a global capacity. Knowledge of the MEA and APAC markets is a must. Relationships with key vendors, agencies and media are needed Demand Generation Execution for Enterprise Segment 9-12 years of marketing experience in a SaaS based organisation People management experience with a track record of empowering teams, meritocratic leader with experience in hiring, nurturing and growing a high-performing team Strong communication skills without a fear of overcommunication. This role will require effective collaboration and coordination across internal and external stakeholders. Demonstrated experience building credibility with and delivering results for the sales teams. Ability to take ambiguous problems and solve them in a structured data-supported way Proven experience successfully leading cross-functional teams; knowledge of demand generation, digital marketing, account-based marketing (ABM), and partner marketing Ability to operate in a fast-paced and open environment and create the context and working environment for associates to deliver beyond expectations Deep understanding of how to use market intelligence, insight, and data to formulate and develop strategies and plans Knowledge of and experience working with the partner ecosystem and best practices in partner marketing and co-marketing Accountable for organisational alignment, planning, and budget management Deep understanding of functional aspects of campaign management and technical administration through marketing automation tools