Title : Systems Integrator Job Description : Design, develop, test, and deploy custom integrations from Verint applications hosted in both Cloud and on-premises environments. Collaborate with business analysts, architects, and clients to determine requirements, assist in designing the solution, implement the design and test. Develop code in accordance with team standards. Build appropriate testing tools and scripts for code developed. Generate documentation for code developed. Participate in product roll-out and support. Mentor other developers and guide their work.
VERINT is a global leader in Actionable Intelligence® solutions. The company provides software and services that enable organizations to capture, analyze, and act on large volumes of complex data in real-time. VERINT's solutions are designed to help businesses enhance customer engagement, improve operational efficiency, and mitigate risk. VERINT's portfolio includes a wide range of solutions, such as workforce optimization, customer engagement, voice of the customer, fraud and compliance, and security intelligence. These solutions leverage advanced analytics, artificial intelligence, machine learning, and automation to unlock actionable insights from data, enabling organizations to make informed decisions and drive positive business outcomes. With a focus on empowering organizations across various industries, including customer service, contact centers, financial services, government, and security, VERINT is committed to helping businesses transform data into valuable intelligence to achieve their strategic goals. Center of Excellence in Financial Analytics - Data Analytics and FP&A Innovation Team Description: The Center of Excellence in Financial Analytics comprises a dynamic and diverse team of professionals with expertise in data analytics, data manipulation, dashboard building, and FP&A. Our team is dedicated to driving innovation, leveraging analytics techniques, and utilizing financial insights to optimize decision-making within the organization. Collaborative and driven, our team members work closely together to deliver high-quality business insights and contribute to the success of the Global CFO Organization. Location : Bangalore, India Job Summary: We are seeking a highly skilled and motivated Specialist – Machine Learning and AI to join our Financial Analytics Center of Excellence in Bangalore. This role will support cross-functional business teams—including CFO, CTO/Product Analytics, Investor Relations, Corporate FP&A, Customer Success, Sales Operations, Reporting & Consolidation, and Partner Alliances—by designing and deploying advanced AI/ML solutions to solve complex business challenges. The ideal candidate will bring 5–10 years of hands-on experience in applying machine learning and artificial intelligence in financial analytics, product usage analysis, and general business operations in a B2B software/SaaS environment.
VERINT is a global leader in Actionable Intelligence® solutions. The company provides software and services that enable organizations to capture, analyze, and act on large volumes of complex data in real-time. VERINT's solutions are designed to help businesses enhance customer engagement, improve operational efficiency, and mitigate risk. VERINT's portfolio includes a wide range of solutions, such as workforce optimization, customer engagement, voice of the customer, fraud and compliance, and security intelligence. These solutions leverage advanced analytics, artificial intelligence, machine learning, and automation to unlock actionable insights from data, enabling organizations to make informed decisions and drive positive business outcomes. With a focus on empowering organizations across various industries, including customer service, contact centers, financial services, government, and security, VERINT is committed to helping businesses transform data into valuable intelligence to achieve their strategic goals. Center of Excellence in Financial Analytics - Data Analytics and FP&A Innovation Team Description: The Center of Excellence in Financial Analytics comprises a dynamic and diverse team of professionals with expertise in data analytics, data manipulation, dashboard building, and FP&A. Our team is dedicated to driving innovation, leveraging analytics techniques, and utilizing financial insights to optimize decision-making within the organization. Collaborative and driven, our team members work closely together to deliver high-quality business insights and contribute to the success of the Global CFO Organization. Location : Bangalore, India Job Title: Specialist – Specialist – FP&A (Financial Analytics) Job Summary: We are looking for a sharp and results-oriented Specialist – FP&A (Financial Analytics) to join our growing Center of Excellence team in Bangalore. This role will play a critical part in supporting recurring deliverables such as Board Metrics, Quarterly Business Reviews (QBRs), and strategic analytics for SaaS business performance. The ideal candidate will have strong FP&A experience, with a deep understanding of SaaS metrics such as ARR, NRR, CAC, CLTV, and the financial levers across customer success, sales operations, marketing, and product strategy.
The Operational Risk Management and Compliance Analyst role is a member of the Operational Risk Management and Compliance team reporting to the Manager, Operational Risk Management. As a member of this team, this role will work on Operational Risk Management. This role will assist in Risk Identification, Documentation, Assessment, and Remediation. The Analyst will develop, and implement, compliance programs and initiatives including annual and ad hoc programs, initiatives, projects associated with multiple business lines and may involve state, federal or international regulations. These programs and initiatives involve partnering with internal department interfaces, external stakeholders, and IT.
Role: Senior Oracle Order Management Functional Consultant Location: Bangalore and ability to work 1 PM IST to 8 PM IST Travel: Occasional, with all travel expenses paid Job Description: We are looking for a Senior Oracle Functional Consultant with deep expertise in the Order Management (OM),Service contracts(SC) and Installbase(IB) modules. The ideal candidate should have 15+ years of functional experience specifically focused on Oracle Order Management within Oracle EBS.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: We are looking for a strong Backend Developer with vast experience in building cloud based, high-performing, scalable, enterprise-grade applications, to join our outstanding Verint Analytics team. You will be part of a talented software team that works on strategic enterprise Realtime Analytics products. You will be responsible for product development, troubleshooting, challenging problem resolution, code fixes and full development life cycle, of Analytics solutions. You will be responsible for SW design, proof of concepts, and development of complex solutions. You will be responsible for feature leading, working and leading the feature virtual team through all execution perspectives. Collaborate with cross-functional stakeholders to understand requirements and business needs in order to define best SW design solutions.
Title : Systems Integrator Job Description : Design, develop, test, and deploy custom integrations from Verint applications hosted in both Cloud and on-premises environments. Collaborate with business analysts, architects, and clients to determine requirements, assist in designing the solution, implement the design and test. Develop code in accordance with team standards. Build appropriate testing tools and scripts for code developed. Generate documentation for code developed. Participate in product roll-out and support. Mentor other developers and guide their work.
As a Software Engineer, you will be responsible for designing, implementing, testing, and documenting complex software applications. Your role will involve effective communication with geographically distributed team members to ensure seamless collaboration. Ensuring quality through design/code reviews, TDD, and BDD practices will be a key aspect of your responsibilities. You will escalate urgent issues to Engineering Management and provide peer advisement to other Software and Associate Software Engineers through code/design reviews and peer-programming efforts. Collaborating with Business Analysts to ensure that specifications are met will be crucial for the success of the projects you work on. In addition, as a Software Engineer in a Support Role, you will be tasked with debugging, troubleshooting, and developing technical solutions such as software patches to address software and setup errors. You will create workaround solutions in cases where standard procedures have failed, ensuring timely resolution of issues. When faced with urgent problems requiring in-depth knowledge, you will escalate them to the appropriate internal resources for further assistance. Overall, your role as a Software Engineer will involve not only developing high-quality software solutions but also actively participating in the support and maintenance of these solutions to meet the needs of the business and end-users effectively.,
At Verint, the core belief is that customer engagement is paramount for every global brand. The mission is centered around helping organizations enhance Customer Experience (CX) and boost workforce productivity through the provision of CX Automation. Verint seeks to recruit individuals who are innovators with a deep-seated passion, exceptional creativity, and unwavering drive to tackle the ever-evolving market challenges and deliver tangible results for customers. The organization's dedication to attracting and retaining a diverse, talented, and engaged team fosters a collaborative environment that values and celebrates all cultures, offering ample opportunities for personal and professional growth. To learn more, visit www.verint.com. The role of Software Specialist (C++) within the Software Engineering team is crucial in guiding a group of skilled software engineers towards the successful execution of Research & Development (R&D) projects. This position necessitates a combination of technical proficiency and leadership acumen to operate as an independent contributor in the development of VFC product and features, provide mentorship to team members, and ensure that software deliverables are not only innovative and robust but also aligned with customer expectations. The specialist serves as a liaison between the engineering team and product management, translating business objectives into technical strategies, fostering a culture of continuous enhancement, and upholding a focus on achieving both short-term objectives and long-term goals.,
The Team Lead, Software Engineer works within the software development team at Verint, collaborating with members of the development organization, QE, and Tier 3 Support. Your primary responsibility will involve designing, developing, and implementing server-side software systems. You will closely work with management on departmental issues, exercising independent judgment and decision-making within established guidelines. As the Team Lead, Software Engineer, your key duties and responsibilities will include supervising teams within the software development function. You will be accountable for specific product areas within Verint's Enterprise product suite, developing and executing software development plans, processes, and procedures, ensuring their adherence. Additionally, you will lead in team activities such as requirements gathering & analysis, design/architecture/implementation/testing, and related reviews. Collaboration with other departments to prioritize software development needs, including designing, developing, documenting, and testing new and existing software, will be part of your role. You may also serve in a scrum master role as part of the agile software development process, ensuring the team meets agreed timelines, milestones, reliability & performance, and quality measures. It will also be your responsibility to evaluate results with stakeholders to assess if organizational objectives are being achieved. Analyzing and resolving software development issues and needs throughout the software's full life cycle, performing root cause analysis, and acting as a point of contact and escalation for the team/function will be crucial aspects of your role. The minimum requirements for this position include a BS in Computer Science, Software Engineering, or a related field, along with 8+ years of software development experience and at least 2 years of Team Lead experience. You should have strong proficiency in Java server-side programming, experience in designing and building fault-tolerant, highly-available, distributed systems, and familiarity with standard concepts, practices, and procedures within software design and development. Additionally, you should possess experience in Object-Oriented analysis and design, strong troubleshooting & debugging capabilities in an agile software development team environment, and excellent organizational skills to manage multiple priorities and parallel projects effectively. Preferred qualifications for this role include an advanced degree, experience with CTI (Computer Telephony Integration) and telephony systems, familiarity with private/public cloud platforms such as AWS, Azure, or GCP, the ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams, excellent organization, time management, and project leadership skills, as well as outstanding written and verbal communication abilities. You should also be able to adhere to strict deliverable deadlines while effectively multitasking.,
Role Overview: As an Associate Software Engineer (C#/.Net) at Verint, you will be required to take a holistic view and be engaged throughout the development lifecycle. You will be responsible for all aspects of the development of Verint's Work Assist / Supervisor Assist platforms and applications. Your role will involve participating in and occasionally driving all R&D activities. Depending on your specialization, you will be involved in the design, development, testing, publishing, and/or support of various cloud-based products and solutions. Furthermore, you will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while also providing guidance to associate level engineers. Key Responsibilities: - Take a holistic view and be engaged throughout the development lifecycle - Participate in and occasionally drive all R&D activities - Design, develop, test, publish, and support different cloud-based products and solutions - Work closely with a global team of engineers to build robust solutions - Provide guidance to associate level engineers Qualifications Required: - Proficiency in C#/.Net - Strong understanding of software development lifecycle - Experience with cloud-based products and solutions is a plus - Ability to work effectively in a global team environment - Strong communication and collaboration skills Additional Company Details: At Verint, we believe in elevating Customer Experience (CX) and increasing workforce productivity through CX Automation. We are committed to attracting and retaining a talented, diverse, and engaged team to create a collaborative environment that celebrates all cultures and offers personal and professional growth opportunities. Visit www.verint.com to learn more about us.,
As an experienced professional in the field, your role will involve implementing the WFO product suite at contact centers. This will require you to coordinate all project phases with the project manager, encompassing site discovery and preparation, implementation and configuration, site design, user acceptance testing, as well as advanced project-related troubleshooting and escalation of service requests through an IMS ticketing system. Your primary responsibilities will include: - Implementation, upgrade, and expansion of Contact Center Solutions - Reviewing and providing feedback on solution design - Conducting technical site discovery and validating pre-requisites - Implementing software components and third-party components as per project and customer needs - Integrating telephony data sources and other third-party systems, including Active Directory/Cloud Identity Management - Conducting site and user acceptance testing You must possess a total of 10 years of experience, including 4 years in a professional service/implementation role similar to this one. A Bachelor's degree in a technology discipline or equivalent education and experience is mandatory. Additionally, certifications such as PMP, MSDBA, MCSE, MCSA, Avaya, or Cisco Voice Technologies would be a plus. Desirable technical competencies for this role include familiarity with Windows Domains, Windows Server, application servers like WebLogic and IIS, AWS/Google Cloud, databases (preferably SQL), networking protocols, Work Force Management, telecom systems, operating systems, and desktop domains. Experience with troubleshooting and diagnostic tools like Wireshark and NetMon will be beneficial. As a system engineer, you should be able to collaborate effectively with global teams, prioritize a customer-first approach, demonstrate personal accountability, possess analytical problem-solving skills, excel in interpersonal communication, and handle conflicts with integrity. Continuous self-improvement through formal and informal training sessions is also encouraged. Your key working relationships will involve collaborating with Verint Services Teams, Support and Project Managers, Sales Team, and Customers. Please note that the information provided above is intended for internal use only by Verint and should not be distributed outside the organization or to unauthorized individuals. For more information about Verint, you can visit their website at [Verint](https://www.verint.com/).,
As an Associate Software Engineer(MERN) at Verint, you will participate fully in all R&D activities related to the design, development, testing, publishing, and support of different cloud-based products and solutions. You will work closely with a global team of engineers to build robust solutions that meet business objectives using continuous integration and continuous deployment processes. Your role will also involve providing recommendations to management for process, technologies, or other improvements to enhance productivity, efficiency, and the quality of solutions developed by the team. Key Responsibilities: - Participate in all Research and Development activities related to cloud-based products and solutions - Collaborate with a global team of engineers to design, develop, test, and support solutions - Implement continuous integration and continuous deployment processes for efficient solution delivery - Provide recommendations to management for process and technology improvements - Ensure solutions meet business objectives and quality standards Qualifications Required: - Bachelor's degree in Computer Science or related field - Proficiency in MERN stack development - Strong problem-solving skills and attention to detail - Ability to work collaboratively in a global team environment - Familiarity with continuous integration and continuous deployment processes Learn more about Verint and our commitment to elevating Customer Experience and increasing workforce productivity at www.verint.com.,
Role Overview: As a Revenue Accountant at Verint, you will play a crucial role in the Finance Function by focusing on regional revenue compliance, particularly in the IVR business line. Your primary responsibility will be to ensure the accurate and timely accumulation and processing of SaaS usage transactions. You will collaborate with internal teams to uphold accounting guidelines, specifically in the realm of revenue recognition. Key Responsibilities: - Perform tasks assigned by the regional revenue compliance team - Accumulate and process SaaS usage transactions for the IVR business line - Collaborate with internal departments to ensure adherence to accounting guidelines - Focus on accurate and timely revenue recognition processes Qualifications Required: - Bachelor's degree in Accounting or Finance - Strong understanding of revenue recognition principles - Previous experience in a similar role is preferred - Excellent attention to detail and analytical skills (Note: Any additional details of the company were not present in the provided job description),
Overview of Job Function: The Senior Architect role is a pivotal position that involves designing, developing and overseeing the implementation of AI based solution that solves complex business problem and process. He/She will work closely with multiple teams within and outside org to conceptualize, prototype, test and release. The ideal candidate will bring a comprehensive background in architecture, machine learning, deep learning and scalable cloud computing, data integration, hands-on technical implementation skills, and a passion for enhancing existing methodologies. They will act as a catalyst, adept at removing barriers for both IT and business groups by fostering effective communication, devising innovative solutions, and focusing on automation wherever possible. Beyond technical acumen, the Senior Solutions Architect must exhibit exceptional oral and written communication abilities. Principal Duties and Essential Responsibilities: 10+ years of hands-on experience with architecting/designing/development of cloud-based enterprise applications. 5+ years of development experience in delivering AI/Machine Learning based solutions. Should lead the decision-making process for technical and architectural choices with external AI /ML service providers like Microsoft, Amazon, Open AI etc. to ensure that solutions are scalable, maintainable, and cost-effective. Must collaborate with Business Partners, Stakeholders, Product Owners and Software Engineers to understand business requirements and translate them into AI and ML (Enterprise) solutions. Must have experience in model optimization and fine-tuning of large language models for better performance, latency, memory, and throughput. Demo the results of analyses/design in a clear and impactful manner. Able to break down sophisticated AI & Machine Learning model knowledge to easy to interpret information for non-technical audiences. Identify relevant Use Case specific data sources and design methods for data collection, integration, cleansing, and transformation. Collaborate with data engineers to ensure quality and relevance of data for GenAI model training. Stay updated with the latest advancements in GenAI technologies, frameworks, and algorithms. Conduct research and experimentation to explore innovative approaches and techniques that can enhance Enterprise AI capabilities. Meet the deliverables in a tight timeframe with cost effective Testing and release cycle. Implement enhancements and customizations. Provide technical support for issues including hands-on troubleshooting. Ensure optimal solution performance, availability, stability and scalability of the application. Engage with stakeholders at all levels, ensuring effective communication and collaboration to achieve project objectives Excellent interpersonal and communication skills.
Overview of Job Function: The Senior Architect role is a pivotal position that involves designing, developing and overseeing the implementation of AI based solution that solves complex business problem and process. He/She will work closely with multiple teams within and outside org to conceptualize, prototype, test and release. The ideal candidate will bring a comprehensive background in architecture, machine learning, deep learning and scalable cloud computing, data integration, hands-on technical implementation skills, and a passion for enhancing existing methodologies. They will act as a catalyst, adept at removing barriers for both IT and business groups by fostering effective communication, devising innovative solutions, and focusing on automation wherever possible. Beyond technical acumen, the Senior Solutions Architect must exhibit exceptional oral and written communication abilities. Principal Duties and Essential Responsibilities: 10+ years of hands-on experience with architecting/designing/development of cloud-based enterprise applications. 5+ years of development experience in delivering AI/Machine Learning based solutions. Should lead the decision-making process for technical and architectural choices with external AI /ML service providers like Microsoft, Amazon, Open AI etc. to ensure that solutions are scalable, maintainable, and cost-effective. Must collaborate with Business Partners, Stakeholders, Product Owners and Software Engineers to understand business requirements and translate them into AI and ML (Enterprise) solutions. Must have experience in model optimization and fine-tuning of large language models for better performance, latency, memory, and throughput. Demo the results of analyses/design in a clear and impactful manner. Able to break down sophisticated AI & Machine Learning model knowledge to easy to interpret information for non-technical audiences. Identify relevant Use Case specific data sources and design methods for data collection, integration, cleansing, and transformation. Collaborate with data engineers to ensure quality and relevance of data for GenAI model training. Stay updated with the latest advancements in GenAI technologies, frameworks, and algorithms. Conduct research and experimentation to explore innovative approaches and techniques that can enhance Enterprise AI capabilities. Meet the deliverables in a tight timeframe with cost effective Testing and release cycle. Implement enhancements and customizations. Provide technical support for issues including hands-on troubleshooting. Ensure optimal solution performance, availability, stability and scalability of the application. Engage with stakeholders at all levels, ensuring effective communication and collaboration to achieve project objectives Excellent interpersonal and communication skills.
General Description / Overview of Role The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system. Primary Roles & Responsibilities ➢ Implementation/upgrade/expansion of Contact Centre Solutions, including. ➢ Solution design review and feedback ➢ Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase. ➢ Implementation of software components and third-party components as defined by the project and customer needs. ➢ Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management. ➢ Cloud (AWS/Google Cloud) experience is a plus ➢ Site and user acceptance testing. ➢ Primarily remote but onsite if required. ➢ Primarily in office hours but out of hours if required. Qualifications ➢ Overall, 10 years’ experience & 4 years professional service/ implementation experience in a similar technical position. ➢ Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies) ➢ Demonstrated experience as a software SME or technical expert in Application dependent technology For Verint Internal Use Only This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside Verint for whom it was not intended. © 2020 Verint Systems Inc. All Rights Reserved Worldwide. Technical Competence The following are desirable ➢ Windows Domains: Active Directory, DNS, Security and Group Policy ➢ Windows 10, Windows Server 2012/2016 ➢ Application servers: WebLogic, IIS and Tomcat ➢ Knowledge of AWS/Google Cloud + Cloud Identity Management ➢ Mandatory - Demonstrated experience working with databases (SQL preferred) – Can interpret schemas, and/or author queries and stored procedures ➢ Mandatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred ➢ Mandatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred ➢ Mandatory - Knowledge of operating systems, desktop domains (active directory), and Windows security ➢ Familiarity with Contact Center operations and technology software and tools preferred ➢ Prior experience with the installation, support, usage, or administration of Verint software preferred ➢ Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus. Job Specific Knowledge and Skills ➢ Experience as a system engineer (Implementation or Support). ➢ Ability to work with teams across geographies and effectively collaborate ➢ Drive engagement with a Customer 1st Approach ➢ Personal accountability to achieve expected project outcome & customer expectations ➢ Analytical with proven problem diagnosis and solving skills. ➢ Excellent interpersonal and communication skills. ➢ Handles conflict with a high level of integrity ➢ Constantly improve self-knowledge in the different products via formal & informal training sessions Key Working Relationships (Internal & External) ➢ Verint Services Teams ➢ Verint Support and Project Managers ➢ Verint Sales Team ➢ Customers About Verint :- https://www.verint.com/
As a Software Specialist (C++) in the Software Engineering team at Verint, your role is crucial in leading a team of skilled software engineers to successfully execute R&D projects. Your responsibilities will include working independently on the development of VFC product and its features, mentoring team members, and ensuring that software deliverables are innovative, robust, and meet customer expectations. You will serve as a liaison between the engineering team and product management, translating business goals into technical strategies, fostering a culture of continuous enhancement, and maintaining a balance between short-term milestones and long-term objectives. Key Responsibilities: - Independently contribute to the development of VFC product and features - Mentor and guide team members to enhance their skills and capabilities - Ensure that software deliverables are innovative, robust, and meet customer expectations - Act as a bridge between the engineering team and product management to align technical strategies with business objectives - Foster a culture of continuous improvement within the team - Maintain focus on achieving both short-term milestones and long-term goals Qualifications Required: - Bachelor's degree in Computer Science, Software Engineering, or a related field - Proficiency in C++ programming language - Strong leadership and communication skills - Experience in leading software development projects - Ability to translate business objectives into technical strategies At Verint, we are dedicated to elevating Customer Experience (CX) and increasing workforce productivity through CX Automation. We value innovation, passion, and creativity in our team members and provide a collaborative environment that celebrates diversity and offers personal and professional growth opportunities. To learn more about us, visit www.verint.com.,