Service Management Service Manager

Sopra Steria

10 - 15 years

3 - 8 Lacs

noida

Posted:-1 days ago| Platform:

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Skills Required

confluence service operations service management time management ms project problem management change management sql operations java servicenow itsm service delivery incident management snow leadership linux incident unix communication skills jira middleware itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

12-15 years’ work experience.
At least 7-8 years’ experience in independently managing service operations.
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services.
Knowledge/experience on middleware solutions/Axway Products will be a plus.
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers.
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work.
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls.
Responsible/own the Problem management and capability to drive issues towards closure.
Experience in coaching and mentoring teams including their performance appraisals.
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc.

Total Experience Expected: 10-14 years

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