229 Incident Jobs

ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe, and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide. Lets talk about the team and you: At ResMed, we support millions of patients and healthcare partners globally and the systems behind that care must be resilient. Youll be part of our Global Technology Soluti...

Role & responsibilities Primary Skills :ITSM Core Developer, Javascript, (Incident, Problem, Change, Knowledge and Request Management), Basic knowledge on Integration. Key Responsibilities: Development & Configuration: Design and develop ServiceNow applications and modules using JavaScript, Glide, and ServiceNow APIs. Customize and configure core ITSM modules (Incident, Problem, Change, Request). Create and maintain workflows, business rules, UI policies, client scripts, and catalog items. Integration & Automation: Develop and maintain integrations with external systems using REST/SOAP APIs. Automate routine tasks and processes using Flow Designer and Orchestration. Required Skills & Qualifi...

We are looking for a proactive and detail-oriented Assistant Manager QMS to support our Engineering team and ensure compliance with global regulatory standards. The role involves managing documentation, audits, deviations, and continuous improvement initiatives in alignment with company and regulatory requirements. Role & responsibilities Responsible for incident Investigation, Root Cause Identification, impact evaluation and defining CAPA. Responsible for CAPA extrapolation, CAPA tracking and implementation. Responsible for CAPA & Change Control effectiveness check. Responsible for preparation of Quality documents. Support OOS, OOT & Market Complaint investigations. Responsible to follow an...

As an Application Support Engineer at Barclays, you will play a crucial role in the evolution of the digital landscape, driving innovation and excellence. You will have the opportunity to work with cutting-edge technology to enhance our digital offerings, ensuring exceptional customer experiences. Your responsibilities will include delivering the technology stack, utilizing strong analytical and problem-solving skills to understand business requirements and provide high-quality solutions. You will collaborate with fellow engineers, business analysts, and stakeholders to solve complex technical problems that require detailed analytical skills and analysis. Key Responsibilities: - Utilize Sale...

Servicenow Developer - Role Summary Configure and customize ServiceNow H&S module s, ensuring alignment with architecture and business requirements. Key Responsibilities - Configure H&S applications (incident, hazard, inspections, risk assessments) - Build forms, workflows, dashboards, and notifications - Implement role-based access controls (ACLs) - Collaborate with architect and BA to deliver solutions Required Skills & Qualifications - 3-5 years ServiceNow development experience - Strong skills in JavaScript, Glide API, ServiceNow Studio - Experience with Flow Designer, App Engine, Service Portal - ServiceNow Certified System Administrator required If JD is matching to your profile kindly...

IPC Lead – Service Management (ITSM/ITIL) Looking for Immediate Joiner Location: Pune Mandatory Parameters : Strategy defined , service level management , establish ipc policies , frameworks for consistency and predictive analysis. Industry: Information technology Experience Required: 8+ years in IT Service Management Certification: ITIL v3/v4 Expert preferred Role Overview The IPC Lead is responsible for defining, implementing, and continuously improving the organization's Incident, Problem, and Change Management (IPC) strategy. This leadership role ensures IPC processes align with business goals and ITIL best practices, driving efficient, effective, and customer-focused IT service delivery...

As the Regional EHS Lead covering GRC, ISC, and Indonesia for Philips APAC, your role is crucial in implementing JLL HSE strategic objectives and ensuring their effective operational relevance for the client account. Your responsibilities include: - Managing and reducing operational risks by providing guidance and advice on HSE risk management at all levels. - Identifying, eliminating, and controlling hazardous conditions using safety standards, best management practices, and analytical techniques. - Providing technical advice on relevant HSE issues and communicating notifications of changes in legislation. - Ensuring a continued working knowledge of relevant current legislation. - Identifyi...

Evaluate and ensure availability of components within their teams and identify how to bring all services within SLO (99 XX) Monitor systems for implemented automation and set SLI/SLOs along with respective stakeholders, Implementation of observability platform Review all ownership data and ensure it is current and complete, Review volume and accuracy of bugs assigned to the team and identify opportunities to improve automated triage, Identify CFBT (Customer Flow Based Testing) eligible flows, develop CFBT tests and train the team on how to write and maintain them, Lead post postmortems for any P1 or greater incidents during the rotation Train the team on distributed problem management proces...

Job Reference # 323101BR Job Type Full Time Your role Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked We are looking for someone who will; be responsible for providing hands-on Level 2 production support of Wealth Management USA's Advisory & Capital Markets solutions platform, govern production support execution is aligned to existing ITIL framework follow effective and efficient operational policies, processes and procedures ensure all forms of workload are managed in line with established processes and procedures have hands on experience on Mainframes: DB2, JCL, COBOL, CICS, MQ, VSAM Monitoring tools such as Splunk, BigPanda and AppDy...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

Job Description – Problem Manager Level : SA - 1 / M - 1 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Period : Immediate Joiner or Less than 45 NP -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites: Minimum of 6+ years for SA / 9 + Years for M Level of experience in Problem Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities: 1. Incident Prevention - Proactively prevent incidents from occurring in the first place by identifying and resolving root causes. 2. Root Cause Analysi...

Job Description – Change Manager Level : SA - 1 / M - 2 Location : Pan India Work Model : Hybrid Model with 3 days WFO Notice Immediate Joiner : Immediate or Less 45 Days -------------------------------------------------------------------------------------------------------------------------------------- Prerequisites Minimum of 6+ years for SA / 9 + years for M of experience in Change Manager role. ITIL Basic/Intermediate Certificate (ITIL V3/ V4) Willing to work primarily in US shifts (CDT) & Weekends Key Roles & Responsibilities 1. Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes. Create a vision and stra...

Role-Incident/process management lead (Technical lead) Experience-8+Years Location-Bangalore Education-BE/BTECH Notice Period-0-30 Days Must have skills- - Strong technical expertise in SD-WAN, WLAN, Routing & Switching, and Firewalls - Proficient in networking and routing protocols including RIP, OSPF, and SD-WAN - Hands-on experience with Cisco Catalyst Center, Cisco LAN switches (Access & Core), Cisco Wireless Controllers, and Cisco Access Points - Solid understanding and practical application of ITIL principles Job Description: You ensure that the relevant ITIL processes for managing the Managed Services for your customer run effectively and efficiently. Coordinating cross-domain inciden...

We are looking for a knowledgeable and detail-oriented IT Security Specialist to protect our organizations systems and data from unauthorized access, cyber threats, and data breaches. The ideal candidate will have experience with security frameworks, risk assessments, monitoring tools, and incident response, and will play a key role in maintaining a secure IT environment. Monitor and respond to security incidents and alerts using SIEM and EDR tools. Conduct vulnerability assessments and coordinate remediation efforts with relevant teams. Implement and manage security controls, firewalls, antivirus, and encryption protocols. Assist in developing and enforcing IT security policies, standards, ...

Scope: We are seeking a highly experienced Senior Major Incident Manager (812 years) to lead and oversee the management of high-severity incidents across complex IT environments. The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services. Our current technical environment: Incident management in multi-cloud environments (Azure, AWS, GCP). Experience with hybrid infrastructure (on-prem + cloud). Understanding of cloud-native monitoring tools (CloudWatch, Azure Monitor, GCP Operations Suite). Exposure to containerized platforms (Kubernetes, OpenShift,...

Analyst (U1) Second Level Support (2LS) - Deloitte Support Services India Private Limited To help us enhance the 2nd Level Support capability within Deloitte ITS, we are looking for a Support Analyst with experience in delivering 2nd Level Support for infrastructure products. The successful candidate will use ServiceNow extensively to work on the incident/request to provide effective solution and thus enhancing customer experience. The 2nd level support (2LS) sits between the ITSD (1LS) and SME teams (3LS). The function reduces the time our SME teams spend on BAU activities, improves customer satisfaction and ticket resolution time as well as identifying opportunities to drive call resolutio...

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Job Title: L2 Support Engineer Fusion Risk Management & Salesforce Location: Gurugram (Preferred) / Bangalore Experience: 8–11 years Notice Period: Maximum 60 days (in-flight candidates preferred) Work Hours: Primary Shift: 3:30 PM – 12:00 AM IST Secondary Shift: 1:30 PM – 10:00 PM IST Job Summary: We are looking for a skilled professional with strong expertise in Salesforce and Fusion Risk Management to join our technology support team. The candidate will be responsible for providing Level 2 (L2) production support , ensuring application stability, managing incidents, and driving continuous improvement in operational resilience and risk management systems. Key Responsibilities: Application ...

Role Overview: As an Observability Operator - Command Center at Rockwell Automation, you will play a crucial role in supporting the daily operations of Rockwell's Technology Environment. Your responsibilities will include monitoring applications and infrastructure, providing level 1 responses to incidents, collaborating with various teams to improve MTTD and MTTR metrics, and contributing to the overall efficiency of the IT environment. Key Responsibilities: - Perform application and infrastructure monitoring, configuration, maintenance, troubleshooting, and documentation. - Provide on-call support following a "follow the sun" model and during weekends. - Conduct comprehensive monitoring in ...

Roles and Responsibilities : Manage IT services and support operations to ensure timely resolution of incidents, requests, and problems. Develop and maintain relationships with stakeholders to understand their needs and expectations. Analyze data from various sources (e.g., ITSM reports) to identify trends, patterns, and areas for improvement. Collaborate with cross-functional teams to implement process improvements and optimize service delivery. Job Requirements : Excellent communication skills as this being a client facing role. 4-8 years of experience in IT services or consulting industry. Strong understanding of ITSM principles, practices, and frameworks (e.g., ITIL). Proactive and profi...

As an Associate Infrastructure Support Engineer at Concord Technologies, you will be part of a dynamic team in Jaipur, India, supporting the fax-delivery suite of products used by healthcare organizations, financial providers, and other document-intensive industries. Your role will involve investigating and resolving application, software, and hardware incidents, ensuring proper service execution, and monitoring operational processes for effectiveness. Key Responsibilities: - Investigate and resolve application, software, and hardware incidents, escalating when necessary - Conduct continuous incident trend analysis and feed into problem management process for root cause analysis - Ensure pro...

Dear Candidates, We are hiring for Security Engineer (L1) Role : Security Engineer (L1) Experience : 1-3 Y Location : Navi Mumbai Notice period : Immediate JD: Security Engineer (L1): The L1 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices. Responsibilities : Incident Logging and Management: Act as the first point of contact for users. Log incidents and issues reported by users via phone, email, or chat. Categorize and prioritize incidents based on urgency and impact. Basic Troubleshooting: Diagnose and resolve basic technical issues. Provide solutions for common problems such as password resets, application access issues, and basic con...

About the Role Were looking for a highly skilled Senior Production Support Engineer with strong expertise in Java, SQL, and Linux to join our dynamic team at CNDT. This role is crucial in ensuring system stability, resolving production issues, and maintaining high performance and availability across applications. Youll collaborate with peers, vendors, and cross-functional teams to drive continuous improvement and reliability. Key Responsibilities Troubleshoot, research, and resolve major defects, inconsistencies, and performance issues in system functions. Manage and respond to system monitoring alerts, escalations, and outages promptly. Provide 24/7 on-call production support on a rotationa...

As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Role Summary Configure and customize ServiceNow H&S modules, ensuring alignment with architecture and business requirements. Total Experience - 6 yrs - 12 years Location - PAN INDIA Key Responsibilities - Configure H&S applications (incident, hazard, inspections, risk assessments) - Build forms...