103 Incident Jobs

NTT DATA is looking for a Core Oracle DBA - Systems Integration Advisor to join their team in BENGALURU, Karntaka (IN-KA), India. As a Core Oracle DBA, you will be responsible for managing Oracle databases across various product lifecycle environments, from development to production systems. Your duties will include configuring and maintaining database servers and processes, monitoring system health and performance, ensuring high levels of performance, availability, and security, and performing database performance tuning. You will also be involved in planning, deploying, maintaining, and troubleshooting high-availability database environments such as RAC and Dataguard. Additionally, you will independently analyze and resolve issues in real-time, automate regular processes, track issues, and document changes for efficiency and cost optimization. Providing 24x7 support for critical production systems, performing scheduled maintenance, and supporting release deployment activities are also part of your responsibilities. To be successful in this role, you should have at least 10 years of experience in Oracle 12.x/Above versions in database administration in an enterprise environment with multiple database servers. Experience with Oracle Exadata systems, performance tuning and optimization, backups, restores, recovery models, incident and problem queue management, and high availability and disaster recovery options for Oracle is required. You should also have experience working with Linux, Windows, and Unix servers, excellent communication and problem-solving skills, and the ability to work independently in a rapidly changing environment. Preferred qualifications include experience with scripting, SQL, PL/SQL, Exadata, OEM, logical DBA activities, complex query tuning, schema refinement, and OCA, OCP, and/or OCM certifications. A Bachelor's degree in Computer Science or equivalent is preferred. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and offers services in business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success in the digital future.,

As a member of the Support organization, your main focus will be to provide post-sales support and solutions to Oracle customers, acting as a strong advocate for their needs. This role specifically involves supporting CEMLI retrofit tasks for EBS 12.2.x upgrade/migration activities. You will be working with customers across different time zones, requiring flexibility to work in shifts, including night shifts. Your responsibilities will include independently working on CEMLI objects - designing, developing, and testing them. You should possess technical expertise in development and have experience with EBS Financial Modules. The job will also entail investigating, analyzing, designing, and developing solutions for enhancements/developments related to CEMLIs. Identifying the impact of patches and determining the necessary steps to minimize disruption to business operations will be part of your role. Regularly reporting progress, status, risks, and issues related to development is crucial. Managing the complete development pipeline, including overseeing scope, time, cost, and delivery of all CEMLIs, will be expected. Additionally, leading the support team in Incident and Problem Management and providing innovative solutions within a short timeframe are essential aspects of the position. Understanding customer requirements and user stories to implement practical solutions is also a key responsibility. It is important to have hands-on knowledge and expertise in Oracle EBS R12 (Finance) and Fusion/SaaS modules. Good understanding of business processes, application setups, and their interdependencies is necessary. Your personal attributes should include being self-driven, result-oriented, possessing strong problem-solving skills, effective communication (verbal and written), and a focus on building relationships both internally and externally. Other valuable attributes include a strong willingness to learn and share knowledge, influencing/negotiating abilities, being a good teammate, customer-focused, confident, and decisive. Essential skills for this role include experience in understanding customer requirements, knowledge of business processes and application setups, customer-facing capabilities, lateral thinking, time management, strong technical expertise on EBS/integrations architecture, and ideally knowledge of performance tuning. Working knowledge with OMCS/SaaS teams would be advantageous. Possessing certifications such as OCI Certified, ITIL Foundation Certification in IT Service Management, or Six Sigma is a plus. Qualifications for this role include demonstrated ability in Oracle products (Technical/Functional) and a minimum of 2 years of leadership experience in customer-facing roles. Technical skills required include proficiency in Oracle Database, SQL, PL/SQL, Java, Unix, Forms, Reports, XML/BI Publisher, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and experience in Development/Support of CEMLIs/Implementation. This role may require working in shifts, including night shifts, and will be based in Bangalore/Hyderabad. As a Senior Support Analyst, you will serve as the technical interface to customers and internal Oracle Teams, resolving problems, recommending maintenance, and providing guidance on Oracle products. Your role will involve independently researching and developing solutions to customer issues, demonstrating independent judgment and expertise in multiple platforms. Diversity and Inclusion: Oracle is committed to nurturing an inclusive culture that values diverse insights and perspectives, encouraging thought leadership and innovation. Employee benefits at Oracle are competitive and designed on the principles of parity, consistency, and affordability. The package includes elements such as Medical, Life Insurance, access to Retirement Planning, and more. Oracle encourages employees to give back to their communities and fosters an environment where all individuals can do their best work. About Us: Oracle, a world leader in cloud solutions, operates with integrity and innovation, partnering with industry leaders across various sectors. With a commitment to inclusivity and diversity, Oracle offers global opportunities with a focus on work-life balance, competitive benefits, and support for employees. Individuals with disabilities are provided reasonable accommodation throughout the employment process to ensure they can perform crucial job functions effectively.,

NTT DATA is looking for a Core Oracle DBA - Systems Integration Advisor to join their team in BENGALURU, Karnataka, India. As a part of this role, you will be responsible for managing Oracle databases across various lifecycle environments, from development to production. This includes configuring and maintaining database servers and processes to ensure high performance, availability, and security. You will also be involved in database performance tuning, planning, deploying, and troubleshooting high-availability database environments like RAC and Dataguard. Your responsibilities will also include analyzing and resolving issues in real-time, automating processes for efficiency, providing 24x7 support for critical systems, performing maintenance activities, and collaborating with end customers, business stakeholders, and technical resources. Additionally, you will share your expertise with team members, provide mentorship, and contribute to technical discussions. To qualify for this position, you should have over 10 years of experience in Oracle 12.x/Above versions in database administration within an enterprise environment. Experience with Oracle Exadata systems, performance tuning, backups, restores, incident management, and HA/DR options for Oracle is essential. You should also be proficient in working with Linux, Windows, and Unix servers, possess excellent communication and problem-solving skills, and be able to work both independently and as part of a team in a fast-paced environment. Having experience with scripting, SQL, PL/SQL, Exadata, OEM, complex query tuning, and relevant certifications like OCA, OCP, OCM would be advantageous. A Bachelor's degree in Computer Science or equivalent is preferred. NTT DATA is a global innovator in business and technology services, serving Fortune Global 100 clients and specializing in consulting, data and AI, industry solutions, application development, and infrastructure management. As a part of the NTT Group, the company is dedicated to helping organizations navigate the digital future confidently and sustainably. If you are looking to grow your career in a dynamic and inclusive environment, apply now to be a part of NTT DATA's team.,

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

Role Overview The Anti-Phishing Specialist leads the organization's efforts to detect, prevent, and respond to phishing attacks and other email-based threats. This role is pivotal in developing robust anti-phishing strategies, managing email security technologies, responding to incidents, and educating users to enhance organizational resilience against cyber threats. Key Responsibilities - Identify and facilitate takedown of phishing websites and rogue applications. - Proactively address a broad spectrum of cyber threats including DDoS, ransomware, business email compromise (BEC), spear phishing, whaling, vishing, and other social engineering attacks. - Monitor and analyze inbound emails to detect malicious content and recommend rule adjustments to reduce email-borne threats. - Design, implement, and maintain anti-phishing strategies, policies, and procedures. - Manage and optimize anti-phishing tools and platforms, including DMARC, DKIM, SPF, and secure email gateways. - Develop advanced detection rules and filters to counter evolving phishing tactics. - Lead phishing-related incident response efforts--containment, eradication, recovery, and post-incident review. - Deliver regular employee training and awareness programs on phishing prevention. - Collaborate with security teams to provide guidance on email security best practices. - Evaluate emerging anti-phishing technologies and recommend improvements. - Stay abreast of current phishing trends, attack methods, and mitigation techniques. - Produce detailed reports on phishing incidents, metrics, and defensive performance. Qualifications - Bachelor's degree in Computer Science, Information Security, or a related field. - 5+ years of hands-on experience in anti-phishing, email security, or a similar domain. - Strong expertise in email protocols (SMTP, etc.) and security standards (DMARC, DKIM, SPF). - Proven experience with enterprise email security solutions (e.g., Proofpoint, Mimecast, Ironscales). - Deep understanding of phishing tactics, social engineering, and email-based threat vectors. - Strong analytical, problem-solving, and communication skills. - Demonstrated leadership in mentoring or guiding security teams. - Preferred certifications: CISSP, Certified Email Security Manager (CESM), or equivalent. Required Skills SOC L2, Cyber Security, Phishing

The opportunity at Huron is to collaborate with clients and drive strategic growth, ignite innovation, and navigate constant change. By combining strategy, expertise, and creativity, Huron helps clients accelerate operational, digital, and cultural transformation. Join the team at Huron as an expert and create your future. Are you someone who is always ready to jump in, roll up your sleeves, and transform ideas into action If so, discover Huron. As a PeopleSoft Campus Solutions Student Financials Technical Support professional, your role involves providing technical support and troubleshooting expertise for the PeopleSoft Campus Solutions Student Financials modules within an educational institution. You will serve as the primary point of contact for end-users, assisting them in resolving technical issues, maximizing system utilization, and ensuring smooth operations of the PeopleSoft Campus Solutions system. Your responsibilities will include investigating and resolving technical issues reported by end-users, providing end-user support related to PeopleSoft Campus Solutions, managing technical incidents and problems, assisting with application configuration and customization, monitoring application performance and maintenance, creating and maintaining technical documentation and training materials, collaborating with cross-functional teams, and contributing to continuous improvement efforts within PeopleSoft Campus Solutions operations. To excel in this role, you should have a strong technical knowledge of PeopleSoft Campus Solutions, including its modules, database structure, application server administration, and integration methodologies. Strong troubleshooting skills, problem-solving abilities, customer service, and communication skills are essential. Attention to detail, the ability to work independently and collaboratively, and a commitment to continuous learning are also important. Obtaining relevant certifications such as the Oracle PeopleSoft Campus Solutions Technical Consultant certification can be advantageous. This position falls under the Generalist posting category and is a regular opportunity based in India.,

The role of a Network Operations Center (NOC) Engineer at BT Radianz is critical in ensuring the stability, performance, and relevance of the Radianz Platform. Reporting to the Senior Manager of Customer Success and Enablement, you will be responsible for monitoring and resolving network faults, guaranteeing superior platform stability, performance, and product assurance confidence in the Radianz brand. Your primary focus will be on developing and delivering superior restoration services, frameworks, tools, standards, and technologies to foster a culture of continuous improvement. You will manage partners, suppliers, and internal teams to uphold world-class operational standards, supported by comprehensive management KPIs. In this role, you will oversee Network Delivery, Incident Management, and MACD processes, as well as support various other Radianz portfolio items. Collaboration with support teams will be essential to drive targeted improvements in design and delivery towers. Your responsibilities will extend to accelerating revenue opportunities by providing subject matter expertise for Sales and Delivery initiatives. Additionally, adherence to BT Security Policies, ensuring compliance with ISO 27001 Controls, and maintaining documented procedures will be paramount. Key Responsibilities: - Ensuring operational availability and aggressive assurance of the multi-platformed LOB in the Financial Vertical. - Developing and optimizing tools, frameworks, and processes to support high-performance platforms for real-time exchange trading engines. - Handling internal escalations and ensuring timely resolution of incidents impacting tools. - Creating Customer Forums and feedback mechanisms to drive platform developments. - Architecting, deploying, and managing hosting and client networking infrastructure. - Configuring and managing various networking hardware and security devices. - Managing security logs, compliancy with BT SEC standards, and reviewing router access-lists and FW rule base. - Participating in on-call rotation for off-hour network escalations. - Maintaining network documentation, creating support procedures, and managing hosting client relationships. - Reviewing Change Requests for network security risks, managing network enterprise tools, and implementing audits. - Supporting client installations, vulnerability patching, OS upgrade procedures, site resiliency, and recovery solutions. - Conducting capacity planning, automating administration tasks, and providing proactive monitoring services. - Performing other duties as assigned by management. Skills Required: - Strong understanding of Capital Markets and their technology challenges. - Technical expertise in BT Radianz platforms and ecosystem, along with technology innovation and automation. - Ability to manage end-to-end customer experience, technology life cycles, and business strategies. - Bachelor's Degree and 5 years of related work experience. - Cisco Certified (CCNA, CCNP) with experience in load balancing architectures, security management, and networking protocols. - Production support experience in financial Networking environments. - Excellent communication, multitasking, and project management skills. Experience Expected: - Extensive knowledge of Radianz Portfolio, Global Capital Markets, and market data evolution. - Reporting on system performance and capacity, following through on design requirements, and delivering key systems. - Service-oriented mindset, creating training programs and support matrices. - Understanding of portfolio technologies, risk identification, and service delivery models. - Proficiency in analyzing industry trends and influencing stakeholder requirements. - Mastery of incident and conflict management, fiscal prudence, and budget management skills. Location: Level 2, Eureka Towers, Mindspace, Mumbai, India.,

As a key member of our team, you will play a crucial role in delivering software solutions that facilitate the use of modular content for marketing strategies worldwide. The Ecosystem you will be working with encompasses various technologies such as Adobe, Veeva, and Custom, converging to streamline end-to-end business processes. Your expertise in server-side coding, database management, API integrations, and front-end web development will be instrumental in ensuring the success of our projects. You will be tasked with establishing and maintaining coding patterns and standards while also spearheading automation initiatives and fostering innovation within the team. In terms of technical skills, we are seeking a candidate with over 8 years of experience in Full Stack Development, encompassing proficiency in server-side coding, database management, API integrations, and front-end web development. Your familiarity with RESTful Web Services, Web Applications, GitHub, Cross-Browser Issues, and handling JSON/XML data will be highly valued. Proficiency in UI technologies like React (mandatory), Vue, Angular, Redux, JavaScript, HTML, CSS, Bootstrap/Material UI/ANT Design, Responsive Web Design, and MVC frameworks is essential. You should also be well-versed in Unit Testing Frameworks to ensure the robustness of our solutions. On the backend side, expertise in Node JS (mandatory), Express JS, Microservice Architecture, Swagger Documentation, Error Handling, Logging Libraries, and working with databases such as Adobe/CMS, AEM, and Contentful is required. Apart from technical skills, we are looking for individuals with a solid understanding of Incident and Problem Management processes, proficiency in CMSs, particularly the Adobe product suite and Adobe Experience Manager, and a demonstrated ability to quickly grasp new technologies. Strong analytical, problem-solving, and investigative skills, coupled with excellent communication abilities, interpersonal skills, and a collaborative mindset are crucial for success in this role. The ideal candidate should be self-motivated, capable of prioritizing tasks effectively, and adept at working in a dynamic environment with minimal supervision. Adaptability to changing priorities and circumstances, along with a good grasp of IT life cycle methodologies and processes, will be key to excelling in this position.,

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. We're looking for an experienced Director of Software Engineering to join our ZDX team.This role is critical to ensuring that ZDX delivers a fast, reliable, and user-centric experience across the globe. You’ll shape the strategy, grow and coach teams, and work cross-functionally to drive improvements in product performance and operational supportability. Reporting to the Vice President, Software Development Engineering you'll be responsible for: Defining and executing the performance and supportability roadmap for ZDX, aligning with customer needs and business goals Building and scaling high-performing engineering and product teams focused on telemetry, root cause analysis, and end-to-end service quality Driving a customer-first culture by advocating for frictionless experiences, rapid incident resolution, and intelligent insights Partnering with cross-functional leaders in product, support, engineering, and SRE to close feedback loops and accelerate issue resolution Bringing clarity to complex problems, prioritizing areas of impact and simplifying the support process through automation and AI What We're Looking for (Minimum Qualifications) 14+ years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure and at least 5 in a leadership role Proven track record of building and scaling distributed systems with a focus on performance and reliability. Strong technical foundation and the ability to deep dive into architecture, telemetry pipelines, and incident workflows. Experience leading multi-functional teams and partnering with support and SRE to deliver customer-impacting solutions. Experience building and deploying Machine Learning Models and algorithms What Will Make You Stand Out (Preferred Qualifications) Experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. #LI-AN4 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Managing teams, overseeing daily operations, ensuring safety, quality, efficiency standards Safety Monitor production schedules to ensure deadlines &targets Improve productivity Equipment Maintenance Supply Chain Coordination Operational Efficiency Required Candidate profile Male,BE/B.Tech or equivalent , around 10year experience in senior Production position in Manufacturing company Planning & Forecasting Cost Effectiveness Resource Management Innovation – Productivity

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Global Security Operations Center (GSOC) Operator will play a critical role in monitoring daily operations, various security systems, multiple communications outlets, and fire/life safety systems. The Operator is dedicated to ensuring a swift and effective response to security incidents and emergencies for all sites. This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the client’s commitment to safety. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems. Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations. Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures. Thoroughly document security incidents in the case management system. Respond to emergencies with urgency and maintain open communication with management and key leaders. Liaise with public safety agencies and their dispatch centers to coordinate emergency response. Assist client employees with safety and security concerns via email and phone. Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services. Assist with after-hours administration of access badges. Conduct audits of panic/duress alarms, badge readers and doors. Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management. Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs). Participate in training exercises between field Officers and Operators. All other duties, as assigned. Qualifications High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator. Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools. Able to analyze and make decisions regarding data as it pertains to operational responsibilities. Effective written and verbal communication skills. Attentive to meticulous detail and accurate documentation. Able to remain composed under pressure. Serve as a positive team player. Able to make appropriate decisions under pressure/stress. Self-motivated and proactive attitude. Able to adapt as the external environment and organization evolve. Able to effectively interact with other departments and varying levels of management. Able to prioritize workload based on urgency. Efficient time management skills. Maintain confidentiality when dealing with sensitive information Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team members across functions and may contribute to/support project work as needed. Key Responsibilities: - Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational. - Perform necessary checks, apply monitoring tools, and respond to alerts. - Identify problems and errors before or when they occur, and log all incidents in a timely manner with the required level of detail. - Assist in analyzing, assigning, and escalating support calls. - Investigate third line support calls assigned, identify the root cause of incidents and problems, and report and escalate issues to 3rd party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct a monthly random review of incidents and service requests, analyze and recommend improvements in quality. - Provide continuous feedback to clients and affected parties, update all systems and/or portals as prescribed by the company. - Proactively identify opportunities for work optimization, including automation of work. - Manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines. - Work on implementing and delivering Disaster Recovery functions and tests. - Perform any other related tasks as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, taking into account possible changing circumstances. - Maintain a positive outlook at work and work well in a pressurized environment. - Ability to work hard and put in longer hours when necessary. - Apply active listening techniques and adapt to changing circumstances. - Place clients at the forefront of all interactions, understand their requirements, and create a positive client experience throughout the total client journey. Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in Information Technology/Computing. - Relevant certifications such as VMware Certified Professional, VMware Certified Specialist, Microsoft Certified, AWS Certified, Veeam Certified Engineer, Rubrik Certified Systems Administrator, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in Engineering function within a medium to large ICT organization. - Seasoned experience of Managed Services. - Excellent working knowledge of ITIL processes. - Seasoned experience working with vendors and/or 3rd parties. - Seasoned experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer where your career growth and development are encouraged within our global team. Join us in pushing the boundaries of what is possible and making a difference for our clients and society.,

You will be responsible for working with clients to understand their business processes and requirements related to CRM processes. This will involve configuring and customizing the ZOHO CRM system based on the specific business needs, as well as mapping out CRM processes and documenting system specifications. Your role will also include providing ongoing technical support, troubleshooting system issues, and conducting quality assurance testing to ensure system functionality. Additionally, you will be expected to assist with system upgrades and integration with other systems, as well as monitor the ZOHO CRM system and provide regular performance reports. You will be required to handle incident and change management functions under production support. It is essential to have a proven work experience of 3 to 4 years in a ZOHO CRM Functional Consultant role and familiarity with CRM software such as Salesforce and Microsoft Dynamics. An understanding of ZOHO CRM best practices and functionality, along with the ability to analyze and interpret business requirements, will be crucial for success in this role. Strong problem-solving and communication skills are essential, as well as knowledge of data analysis and reporting techniques. If you are looking for a challenging opportunity where you can leverage your experience and skills in ZOHO CRM, we encourage you to apply for this position. Please note that we are looking for someone who can join immediately or within 20 days, and it is mandatory to have knowledge of PF regulations. Thank you for considering this opportunity. Best regards, [Your Name],

Role Summary: We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities: Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps. Analyze technical problems reported by end users via email, calls, or chat, and provide the first level of business perspective solutions. Ensure continuous support to clients and stakeholders, proposing resolutions and managing customer expectations. Track all cases to ensure timely responses, maintaining updates on incident status, progress, and history in the CRM. Monitor ongoing service requests and incidents, ensuring timely communication to end users. Collaborate with senior teams and stakeholders to resolve escalated issues and monitor the status of incidents. Ensure contributions towards the overall Total Customer Experience are met and maintain a high standard of service quality. Create and update knowledge base articles to document solutions for recurring issues. Ensure stability of the network and hardware infrastructure by monitoring and troubleshooting when necessary. Skills, Knowledge, and Experience: ITIL Knowledge: Case management, ticketing tool lifecycle experience. Technical Tools: Proficiency in MS Office (Excel, Word), and experience with computerized data entry and network monitoring tools. Strong analytical skills and attention to detail. Customer Service: Experience managing service requests and incidents, meeting quality assurance requirements and performance metrics. Certifications: Any ITIL and Automation certified professionals will be preferred. Availability: Ability to work in a 24/7 environment and in rotational shifts.

You will be responsible for reviewing R&D developmental data of ARD and PD including Method Development Reports, Method Validation Reports, Characterization Reports, Product Development Report, and Study Reports to ensure accuracy, data integrity, and compliance with systems, procedures, and regulatory requirements. Additionally, you will review Technology Transfer documents such as Method Transfer protocol/Reports, Master Formula Records, Master Packaging Record, Stability Study protocol, Specifications, and MOAs. Conducting routine laboratory rounds to ensure compliance with Good Laboratory Practices will be part of your responsibilities. You will also handle Change Controls, Deviations, Incidents, and Laboratory Assessment Reports. Preparing and reviewing SOPs, conducting SOP training, and providing training on Good Laboratory Practices to R&D personnel are also key tasks. Management of development stability samples, including protocol review, sample charging, stability calendar updation, and sample withdrawal, will fall under your purview. Other duties include handling the receipt, issuance, and management of RLDs and Exhibit batch samples, as well as issuing R&D documents like LNBs, Forms, and Logbooks for routine use. You will be responsible for maintaining the Document Archival room of R&D, issuing archived documents upon request, and managing the receipt, storage, issuance, and management of Working Standards, Reference Standards, Impurity standards, and Chromatographic columns. Additionally, you will review and approve Instrument/Equipment Qualification and calibration records. Your skills should include expertise in Quality Management systems, Good Laboratory Practices, Analytical Method Development & Validation review, Documentation Control, and Stability Studies. Intermediate proficiency is required in Product Development Report Review, Internal Quality Audits, and Review of Specification and MoAs. In addition, you should have a basic understanding of Training and advanced knowledge of USFDA, ICH, EMA Guidelines, and USP General Chapters. Qualifications: - M. Pharm. - M. Sc. (Chemistry/Biochemistry) Amneal is an equal opportunity employer that values diversity and inclusion. The Human Resources team, with its various roles including Executive, Audit, Facilitator, Consultancy, and Service, partners with all aspects of the organization to drive success through effective people management.,

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentations during client visits. Additionally, experience with leading geographically separated customers and onshore-offshore teams is preferred. Your key responsibilities will include being a Process Subject Matter Expert, overseeing the entire management of the ITIL SIAM processes, and ensuring that supporting tools are aligned with the processes. You will be responsible for process governance, ensuring SLAs and KPIs are being met, and providing solutioning estimations aligned with the delivery scope of work. As part of your role, you will act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates. You will establish and communicate the process mission, goals, and objectives to all stakeholders, while documenting and maintaining the process and procedures. You will also be responsible for resolving any cross-functional departmental issues and ensuring proper staffing and training for execution. Furthermore, you will be expected to develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on the effectiveness of the process to senior management, as well as focusing on Continual Service Improvement (CSI) and collaboration with customer organizations, will be essential. In terms of technical requirements, you should be proficient in ITIL V3, ITIL V4, and SIAM practitioner professional certifications, as well as have expertise in process management and process design reengineering. In addition to the above responsibilities, you will lead a team of 4-5 Process Managers and Consultants. Preferred skills for this role include knowledge in IT architecture, service management, change management, incident and request management, service operation, and SIAM. If you possess the required qualifications and skills, and you are looking for a challenging opportunity in IT operations management with a focus on ITIL processes, this role may be a great fit for you.,

Implementation of ERM Framework including review of Risk Management Policy & Procedures, updating Risk Registers, follow up for Incident Tracking, Key Risk Indicators, Risk Appetite Statements. Internal Audits, ISO implementations Required Candidate profile Experience in compliance, audit, system, cyber security and ISO certification related roles. Compliance to applicable SEBI circulars, SEBI LODR, SECC regulation.Sound knowledge of MS Office

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions for ServiceNow IT Service Management. - Assist in defining requirements and designing applications related to ServiceNow IT Service Management. - Develop and maintain technical documentation for application design and implementation. - Provide technical guidance and support to development teams. Professional & Technical Skills: - Must have strong experience in ServiceNow IT Service Management. - Good to have experience in ServiceNow Tools Administration. - Proficiency in designing and implementing ServiceNow ITSM solutions. - Strong understanding of ITIL processes and best practices. - Experience in developing technical documentation for application design and implementation. Additional Information: - Minimum of 5 years of experience in ServiceNow IT Service Management is required. - Ideal candidates will have a solid educational background in computer science or a related field. - This position is based at our Bengaluru office. Required Skills: - Asset Management - CMDB - Service requests - HTML - Angular JS - ITSM modules including Incident, Problem, Change, CMDB, Asset, Notify Our Hiring Process: - Screening (HR Round) - Technical Round 1 - Technical Round 2 - Final HR Round Please note that the position has already been filled. Thank you for your interest in Management roles.,

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits. You will be part of a team that takes ownership of delivering efficient and reliable IT services across a global network of 190 sites, 500+ servers, 3 data centers, and key Cloud providers. Your role will involve enabling, monitoring, and managing connectivity services and security operations for both on-premise and Cloud services. You will need to maintain these services within the parameters of business-aligned reliability, integrity, and risk tolerances. Additionally, you will champion an engineering mindset that focuses on continuous improvements through automation, self-service, CI/CD, and a "fix for good" approach. In terms of key relationships, you will interact with external vendors, internal business partners, and various IT teams supporting IT operations and infrastructure. Your ability to build effective relationships and collaborate across boundaries will be essential for success in this role. To be successful in this position, you should hold a Bachelor's degree in a related field or have equivalent experience. Possessing certifications in Cisco, Microsoft, AWS, Azure, VMware, ITIL, or cyber security will be advantageous. You should have a minimum of 5 years of experience supporting WAN, LAN, Wireless, Telecom, Voice, and Video collaboration environments, as well as system administration experience. Your core accountabilities will include vendor management, strategy & architecture, and technical operations related to network and voice services. You will be responsible for providing end-to-end expert guidance on managing Edge Device Connectivity, voice systems, and collaboration tools, as well as ensuring alignment with the organization's IT vision. In this role, you will make decisions related to design, strategy, project commitments, and incident management. You will also be responsible for evaluating vendor-selection processes and directing the workloads of IT operational security and infrastructure service providers. As an IT Network Engineer, you will face challenges such as changing priorities, deadlines, and managing a highly variable workload. Your ability to influence the broader IT team, improve collaboration, and educate employees on IT services will be critical. Your work environment may involve office settings, manufacturing or distribution environments, and occasional physical requirements such as lifting up to 50 pounds and specific vision abilities. Overall, this role requires a dedicated professional with strong technical competencies, a focus on continuous improvement, and the ability to drive efficient and reliable IT services within a global network environment.,

Job Description Lead the design and deployment of scalable security automation workflows and playbooks in Cortex XSOAR (or equivalent platforms such as Splunk SOAR, Siemplify, etc.). Serve as technical owner of the SOAR platform, managing connectors, integrations, performance monitoring, version control, and upgrades. Build custom automations using Python scripts, decision logic, and API integrations to support alert enrichment, containment, and notification tasks. Architect integrations with SIEMs (e.g., Splunk, QRadar), EDR, threat intel feeds (e.g., Anomali, VirusTotal), ticketing systems (e.g., ServiceNow, Jira), and other tools. Drive automation of incident response (IR) use cases including phishing, malware, lateral movement, data exfiltration, insider threats, and vulnerability exploitation. Partner with SOC, threat intelligence, and cloud security teams to identify automation opportunities and translate them into technical solutions. Optimize SOAR playbooks to reduce mean time to detect (MTTD) and respond (MTTR) while maintaining reliability and resilience. Mentor junior automation engineers and provide code reviews, best practices, and process guidance. Contribute to development of automation standards, security engineering roadmaps, and cross-team documentation. Stay abreast of emerging SOAR trends, threat landscapes, and new platform features. Required Qualifications: 3+ years specifically working with SOAR platforms—Cortex XSOAR strongly preferred; Splunk SOAR, Siemplify, or Chronicle SOAR also acceptable. Strong scripting experience in Python, especially within automation workflows. Proven expertise in integrating security tools using REST APIs, Python SDKs, and platform connectors. In-depth understanding of SOC operations, incident lifecycle, and security best practices (MITRE ATT&CK, NIST, etc.). Familiarity with SIEM platforms (e.g., Splunk) and threat intelligence enrichment techniques. Experience with version control (Git), CI/CD pipelines, and structured testing of automation code. Demonstrated ability to lead complex automation initiatives and work independently with minimal guidance. Strong written and verbal communication skills, especially in cross-functional team environments.

Description: SRE Role Requirements: Years of experience: 2 to 4 years We are seeking an SRE Engineer to help providing strategic direction, technical expertise to ensure the ongoing success and reliability of the platform and products Job Responsibilities: Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. Support resilient systems and solutions that meet stringent SLAs Lead efforts to ensure the reliability and uptime of our product, driving proactive monitoring, alerting, and incident response practices. Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Conduct thorough post-incident reviews and root cause analyses to identify areas for improvement and prevent recurrence. Drive automation initiatives to streamline operational workflows, reduce manual effort, and improve efficiency. Champion DevOps best practices, promoting infrastructure as code, CI/CD pipelines,and other automation tools and methodologies. Support and partner with other teams on improving our observability systems to monitor site stability and performance Continuously learn and explore new tools, techniques, and methodologies to drive innovation and enhance the DevOps platform. Work closely with development teams to optimize application performance and efficiency. Implement tools and techniques to measure and improve service latency, throughput, and resource utilization. Identify and implement cost-saving measures to ensure cloud infrastructure spending is optimized. Proactively identify and address security vulnerabilities in the cloud environment Collaborate closely with engineering, product management, CISO and other teams to align on reliability goals, prioritize projects, and drive cross functional initiatives. Communicate effectively with stakeholders to provide visibility into reliability initiatives, progress, and challenges Maintain documentation of processes, configurations, and technical guidelines. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

As a Senior Analyst in Nasdaq's Technical Operations team, your primary responsibility will be to manage daily technical operations and application support for all Nasdaq-provided services. This includes round-the-clock technical operations, incident management for internal and external customers, installation of application updates, and maintenance of operational documentation and procedures. You will collaborate closely with your colleagues in Bangalore as well as Nasdaq teams in other countries. Your role will involve Linux system administration tasks, Linux-based troubleshooting, L2/L3 technical support, and proactive resolution of production environment issues using monitoring tools like Zabbix. Key Responsibilities: - Define and implement software solutions - Perform system and log supervision to ensure service availability and review system/application logs - Troubleshoot and conduct root cause analysis of processing issues - Resolve incidents and service requests within SLAs and ITIL Incident Management Processes - Deploy applications using Puppet, Gitlab, and Bitbucket following Change Management Processes - Develop and integrate process automation tools using Bash and Python Required Qualifications: - Solid background in Linux/Unix environment (3-5 years) - Experience with supervising tools like Zabbix and Grafana (3-4 years) - Familiarity with configuration management tools such as Puppet and Ansible (2-3 years) - Strong scripting knowledge in Bash and Python - Exposure to Jira, Git/Bitbucket tools (2-3 years) - Familiarity with AWS cloud technologies (2 years) - Good understanding of ITIL methodologies Preferred Qualifications: - Exposure to Terraform (Intermediate) - Familiarity with Docker, Kubernetes, EKS - Knowledge of networking protocols like TCP/IP networking and routing - Undergraduate degree in Computer Science or related discipline - Minimum 3 years of experience in an equivalent discipline At Nasdaq, we foster a vibrant and entrepreneurial culture where initiative, challenging the status quo, and taking intelligent risks are encouraged. We value authenticity and strive to create a connected, supported, and empowered work environment. Our Hybrid-first approach promotes work-life balance. Benefits: - Annual monetary bonus - Opportunity to become a Nasdaq shareholder through Employee Stock Purchase Program - Health Insurance Program - Flexible working schedule and hybrid work model - Flex day program (up to 6 paid days off a year) - Internal mentorship program - Wide selection of online learning resources (e.g., Udemy) About Nasdaq: Nasdaq is a global leader in trading, clearing, exchange technology, listing, information, and public company services. Our technology powers over 100 marketplaces in 50 countries and hosts more than 4,000 total listings with a market value of approximately $12 trillion. To learn more about our business, visit business.nasdaq.com and explore Life at Nasdaq for more insights. Education Required: Degree in Computer Science, Information Systems, or related discipline, or equivalent work experience in Data Center, Trading, Computer, or Network Operations. Experience Required: Minimum 3 years Special Qualifications: Relevant certifications are meritorious Nasdaq is committed to providing reasonable accommodation for individuals with disabilities during the job application, interview process, essential job functions, and other employment benefits. Contact us to request an accommodation.,

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

You will be responsible for implementing Global WD HSSE and Client strategic objectives within the Client account, ensuring operational relevance in your area of responsibility. Your role will involve managing and reducing operational risks by providing guidance on HSSE risk management, offering technical advice on relevant HSSE issues, and ensuring compliance with current legislation. You will also be tasked with identifying improvement opportunities, supporting incident and accident investigations, and implementing an effective HSSE communication plan. As a leader, you will be expected to foster a Culture of Safety across the Account, lead and develop the Account HSSE teams, and maintain relationships with key internal and external HSSE stakeholders. You will work towards achieving expected service levels, embedding JLL WD HSSE requirements, and establishing effective relationships with Account Teams, Client organizations, and 3rd party vendors. Your responsibilities will also include supporting the implementation and maintenance of JLL Regional HSSE operational controls, driving the development of best practice HSE training programs, and ensuring compliance with HSSE obligations and JLL's HSSE aspirations. Additionally, you will be involved in building and maintaining client relationships, developing strong relationships with clients" key representatives, and managing localized client meetings and feedback sessions. If you have direct reports, you will be expected to develop and lead a high-performing team, attract and retain talented employees, and align the team with client priorities and the account and HSSE functions" vision and strategy. You will focus on improving team performance through coaching and feedback, and ensure career and succession plans are structured for operational continuity. This role requires you to be proactive in understanding clients" changing priorities, creating standardized processes, and infrastructure to provide superior real estate and business solutions. You should demonstrate ingenuity in your daily activities and be committed to being a force for good in the communities around the client sites.,

Job Responsibilities - Investigate, document, and report on information security issues and emerging trends - Notify clients of incidents and required mitigation works - Understand logs from various sources like firewalls, IDS, Windows DC, Cisco appliances, AV and antimalware software, and email security - Fine-tune SIEM rules to reduce false positives and remove false negatives - Perform threat intel research and vulnerability analysis Required Skills and Experience - Experience: 5-7 years in roles related to information security or similar fields - Skills: Expertise in Cloudstrike, Proofpoint, LogRhythm, and Rapid 7 - Knowledge of ITIL disciplines like Incident, Problem, and Change Management