5979 Service Operations Jobs

• Manage service & spare parts operations for heavy construction equipment. • Troubleshoot, supervise technicians, handle warranty claims & ensure customer support. Required Candidate profile • Diploma/B.E. in Mechanical/Automobile with 2–4 yrs exp. in servicing construction equipment. • Strong in diesel engines, hydraulics, and concrete machinery. • Good communication skills.

Job Summary:- We are seeking a proactive and customer-focused Chat Support Executive to join our company. The ideal candidate should have excellent communication skills, a strong understanding of the financial industry, and the ability to provide timely, accurate, and professional support to our clients via live chat. Key Responsibilities:- Provide professional chat-based support to clients regarding queries. Respond promptly, clearly, and effectively to customer questions. Handle multiple chat conversations with speed and accuracy. Ability to multitask, prioritize, and handle pressure in a fast-paced environment. Proficiency in using chat support tools. Ensure high standards of customer satisfaction Preferred Skills:- Good Communication skills. Knowledge of the financial industry. Fast typing skills minimum: 35-40 words per minute (WPM) with good accuracy. Ideal Candidate: 50-60 WPM or higher with at least 90-95% accuracy. If you are interested in this position. Kindly share your resume on talent.acquisition@dolphininfra.in

Release and catalog service parts in support of inquiry resolution globally for all North America programs Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair. Analyze current and past model engineering changes to determine service interchangeability between engineered parts. Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met. Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog. Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected. Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs. Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries.

Job Summary: We are looking for a dedicated and organized Service Coordinator who is proficient in Hindi and has strong Excel skills to join our team. The role requires responsibilities for managing customer service requests, scheduling appointments, and ensuring that service operations run smoothly and efficiently. The candidate should be able to effectively communicate in both Hindi and English, possess excellent organizational skills, and demonstrate proficiency in using Excel for data management. Key Responsibilities: Coordinate with service centers, and internal departments to manage service requests. Track and monitor service calls, repairs, and replacements to ensure timely closure. Handle queries, complaints, and escalations professionally and provide effective resolutions. Maintain accurate service records, reports, and documentation. Support in warranty/AMC claims and approvals. Ensure spare parts availability and coordinate with logistics for dispatches.

Company: Guy Carpenter Description: We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Gurugram This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director - Transactional Services We re seeking an Associate Director - Transactional Services who will become a part of a high-performance team involves driving the organizational strategy to ensure continuous improvement within the operations team through effective processes, skilled people, and a focus on quality. In this role, you will take complete ownership of Reinsurance Claims agreements, contributing to a positive difference in customer service by exceeding client expectations through strong operational rigor and delivery. It is essential to ensure that all compliance and regulatory requirements are met and maintained according to the required standards. Additionally, being bold in your thinking and bringing innovative solutions to any barriers faced will be crucial. During the first 3-6 months, you will receive active support from your peers to help you understand the ways of working within the organization. We will count on you to: Direct the service operations and functions within a Client Support Process Team Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential Implement short and long-term staffing strategies that aligns with the business objectives and target operating model Maintain robust operational management discipline as per processing metrics and professional standards Establish and adhere to SLA requirements with Guy Carpenter standards and clients-specific reinsurance agreements Operational Excellence - Building value by creating process efficiencies through upstream downstream impact in business Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness Stakeholder Management Stakeholders / operating companies - Serve as the escalation point of contact in resolving complex and challenging issues. Examine capacity planning and forecasting of team resources (e.g., people, time, etc.) and adjust as needed to maximize effectiveness and efficiency Risk Management compliance - Enforce a regular risk review to create significant RC profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy. Opportunity identification Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledge What you need to have: Strong understanding of Reinsurance broking business - Minimum 12-14 years experience overall in Reinsurance/ Reinsurance Broking Analytical ability and Decision making Presentation skills / Influencing partnering Leadership and People management Operational Excellence Resource Management Change agility Critical thinking Collaboration Risk Management Resource Management Education: Graduate; Post graduate/MBA would be desirable What makes you stand out Client facing experience Leading successful work project across teams that accomplishes a defined outcome and results for the business Transition/migration experience Strong ability to plan and manage numerous processes, people and priorities simultaneously Experience in statutory audits and dealing with auditors. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Guy Carpenter , a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com , or follow on LinkedIn and X . Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

Foot On Shoes is looking for Service Manager to join our dynamic team and embark on a rewarding career journey Team Management: Oversee a team of service technicians, coordinators, and support staff Provide leadership, guidance, and mentorship to ensure efficient and effective service operations Set performance expectations, conduct regular performance evaluations, and provide feedback to team members Service Delivery: Ensure the timely and successful delivery of services to customers Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs) Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery Act as a point of contact for escalated customer issues and work towards resolution Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction Conduct regular audits or inspections to identify areas for improvement Financial Management: Manage service budgets, monitor expenses, and implement cost control measures Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians Stay updated with industry trends, new technologies, and best practices in service management Provide coaching and professional development opportunities to team members Safety and Compliance: Ensure compliance with safety regulations and company policies Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance Maintain accurate documentation of service activities, customer interactions, and equipment service histories Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

About The Role Skill required: Compensation & Benefits - Reward Strategies Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costscandidates with Compensation & Benefits experienceDesign and develop reward strategies and priorities that support both the business and talent strategies. Reward strategies determine the direction in which reward management innovations and developments should go to support business and talent strategies. Determine how and when those innovations and development should be integrated, the priority that should be given to initiatives and the pace at which they should be implemented. What are we looking for? Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Adaptable and flexibleAbility to work well in a teamAbility to perform under pressureNA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.You will be aligned with our Talent and HR vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area.In the Talent and HR Reporting team, you will manage and analyze HR data in order to build data driven business insights and high impact data models to generate significant business value. This will involve creating models and processes to collect, distill and interpret data with a view to aid more informed decision making, examine and explore data from multiple sources with the goal of discovering insights which in turn can provide competitive advantage for our client. The HR reporting team focuses on building multiple programming paradigms including procedural, object-oriented and functional programming. The team is responsible for writing logical code for different projects and take a constructive and object-orientated approach. What are we looking for? Experience in Reporting along with Visualization Advanced Excel Basic skill in Python Good data understanding and data manipulation skill Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Prioritization of workload VBA Experience in HR reporting Power BI Roles and Responsibilities: Excellent Stakeholder Management Skills and a Consultative approach to solving HR problems Able to gather requirements and translate these into Reports/Dashboards In this role you are required to do analysis and solve moderately complex problems Build reporting capabilities within the team and contribute and drive operational deliverables Drive independent projects/lead team initiatives, with minimum supervision May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? We are seeking a detail-oriented and results-driven Collections Associate to join our finance team. The ideal candidate will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires excellent communication, negotiation, and problem-solving skills to ensure timely payments while maintaining positive customer relationships.Key Responsibilities:Contact customers via phone, email, or mail to follow up on overdue payments.Maintain accurate records of all collection activities in the system.Monitor accounts to identify outstanding debts and assess credit risk.Negotiate payment plans and terms with customers when necessary.Escalate unresolved or complex cases to senior team members or management.Collaborate with internal teams (Sales, Customer Service, Finance) to resolve disputes or billing issues.Generate and analyze aging reports to prioritize collection efforts.Ensure compliance with company policies and relevant regulations.Meet or exceed monthly collection targets and KPIs.NA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Tech for Operations - User Experience (UX) Design Designation: User Exp Engineering Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA process of enhancing user satisfaction with a product by improving the usability, accessibility, and pleasure provided in the interaction with the product. Understand the principles of User Experience (UX or UE), including understand perceptions of utility, ease of use, and efficiency. What are we looking for? Fine Arts, Digital Media, Animation, Motion Graphics, and Interaction (UI/UX) Design.Fine Arts, Digital Media, Animation, Motion Graphics, and Interaction (UI/UX) Design. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.You will be aligned with our Talent and HR vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area.In the Talent and HR analytics team, you will manage and analyze HR data in order to build data driven business insights and high impact data models to generate significant business value. This will involve creating models and processes to collect, distill and interpret data with a view to aid more informed decision making, examine and explore data from multiple sources with the goal of discovering insights which in turn can provide competitive advantage for our client. The HR analytics team focuses on building multiple programming paradigms including procedural, object-oriented and functional programming. The team is responsible for writing logical code for different projects and take a constructive and object-orientated approach. What are we looking for? HR Analytics Text Analytics Python Data Science Ability to perform under pressure Ability to establish strong client relationships Ability to handle disputes Ability to manage multiple stakeholders Ability to meet deadlines Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors. This will require alignment to strategic direction set by senior management when establishing near-term goals Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value. Decisions that you make in this role will have a major day to day impact on area of responsibility You will be managing medium - large sized teams and/or work efforts at a client or within Accenture You would require transformation mindset and eye for identifying automation/process improvement opportunities Qualification Any Graduation

About The Role Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for? Commitment to qualityHands-on experience with trouble-shootingPrioritization of workloadAbility to work well in a teamResults orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.You will be aligned with our Talent and HR vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area.In the Talent and HR analytics team, you will manage and analyze HR data in order to build data driven business insights and high impact data models to generate significant business value. This will involve creating models and processes to collect, distill and interpret data with a view to aid more informed decision making, examine and explore data from multiple sources with the goal of discovering insights which in turn can provide competitive advantage for our client. The HR analytics team focuses on building multiple programming paradigms including procedural, object-oriented and functional programming. The team is responsible for writing logical code for different projects and take a constructive and object-orientated approach. What are we looking for? Talent & HR Analytics Data Science Python Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Prioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.You will be aligned with our Talent and HR vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area.In the Talent and HR Reporting team, you will manage and analyze HR data in order to build data driven business insights and high impact data models to generate significant business value. This will involve creating models and processes to collect, distill and interpret data with a view to aid more informed decision making, examine and explore data from multiple sources with the goal of discovering insights which in turn can provide competitive advantage for our client. The HR reporting team focuses on building multiple programming paradigms including procedural, object-oriented and functional programming. The team is responsible for writing logical code for different projects and take a constructive and object-orientated approach. What are we looking for? Experience in Reporting along with Visualization using complex data sets and being able to build Advanced reports with multiple nested calculations HR reporting skill Basic Python skill Good data understanding and data manipulation skill Advanced excel Power BI VBA Experience in HR reporting Roles and Responsibilities: Understand business problem from leads, assist them in report generation and maintenance In this role you are required to do analytics reporting and solving increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management Drive independent projects/lead team initiatives, with minimum supervision. In this role you would be an individual contributor and/or oversee a small work effort and/or team on adhoc basis Qualification Any Graduation

About The Role Skill required: Procurement Operations - Procurement Management Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Ability to work independently, manage multiple priorities, and delegate tasks effectively.Excellent communication, interpersonal, and leadership skills with the ability to manage and motivate a team in a fast-paced environment.Strong understanding of procurement principles, best practices, and internal controls.Can develop and maintain comprehensive reports on procurement activities like cycle time, SLAs, KPIs and can identify trends and insights from the procurement data to drive outcomesVery Strong Excel, Powerpoint skills Drive overall governance for all the activities within a process.Strong Analytical skills and Aptitude What are we looking for? Manage the day-to-day operations of the Req to PO process, ensuring timely and accurate creation of purchase orders from requisitions, Post PO and Spot Buy Activities and Invoice Exception processSupervise and lead a team of procurement specialists by delegating tasks, providing coaching, and monitoring performance against KPIs and SLAs.Analyze process data to identify areas for improvement and implement new procedures to streamline the Req to PO process, Spot buy and Post PO process, Invoice exception processCollaborate with the client on continuous improvement initiatives specific to Req to PO, Spot Buy and Post PO activities and Invoice exception processEnsure updated process documentation, including flowcharts and standard operating procedures (SOPs), ensuring alignment with client requirements.Internal Reporting to MgmtHighlight and Manage Risk, Develop & Knowledge on FMEAPeople Mgmt - Must have driven a team of 25-30 + peopleProven experience in managing high-volume Req to PO processes, Spot buy and Post PO and invoice exception activitiesExcellent analytical and problem-solving skills with a focus on meeting client deadlines. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for? Ability to work well in a teamAdaptable and flexibleAbility to perform under pressureAbility to meet deadlinesAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Delivery - Data Reporting Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Data & AIProcess of collecting and presenting data in a structured format to facilitate data driven decision making. The goal of data reporting is to make data easily understandable and accessible to stakeholders, such as managers, executives, and clients. What are we looking for? Reporting AnalyticsMySQLTableau Roles and Responsibilities: ?Create & Maintain reporting relevant to Operations including but not limited to:SLA LevelsVolume LevelsOccupancyAdherenceQualityEfficiencyUtilizationTrend analysis?Develop and maintain employee scorecards in Tableau to provide Operations with tools for effective employee management?Support performance evaluations required for our Shift Bid process?Document reporting needs, timelines and responsibilities to insure reports are produced in a timely manner?Work with Operations leaders to define additional reporting requirements?Track error rates to insure an adequate level of accuracy is maintained?Write and optimize SQL queries to extract and transform data for Tableau dashboards Qualification Any Graduation

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Business Transformation Six Sigma Green Belt LSS Strong analytical skills Problem-solving skills Written and verbal communication Project Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for? Good communication skill with basic HR knowledgeGood communication skill with basic HR knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costscandidates with Compensation & Benefits experienceDesign processes for performing salary adjustments, providing bonus / incentives, maintaining salary and job tables and managing employee stock purchase plan. What are we looking for? Candidate with US Benefits related work experience.US Benefits knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Finance & Accounting - Financial Analysis Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation/Post Graduate Diploma in Finance Years of Experience: 10 to 14 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesDesign and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. What are we looking for? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Post Graduate Diploma in Finance

About The Role Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.Data & AI A set of tasks to provide insights about the effectiveness of HR processes, procedures and policies, help make data-driven decisions based on the information collected and help HR to move from operational to tactical or strategic partner. What are we looking for? HR Analytics Text Analytics Python Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Prioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team Primary upward interaction is with direct supervisor Qualification Any Graduation