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Gold Loan Appraiser

AU Small Finance Bank

2.0 - 5.0 years

3 - 4 Lacs

Himatnagar, Ahmedabad, Anand

Work from Office

The Gold Loan Appraiser role involves a combination of technical expertise and customer service skills. Role & responsibilities include: Conducting gold loan valuations using standardized methods and tools. Assessing the purity and value of gold collateral. Supporting disbursal processes and conducting audits. Training branch staff on gold loan valuation and fraud awareness. Maintaining integrity and transparency in all transactions. Collaborating with internal teams to ensure smooth functioning of valuation processes. Supporting marketing and customer engagement efforts as needed. The role requires a strong understanding of financial regulations, compliance, and the ability to provide excep...

Posted 2 weeks ago

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Service Co-ordinator (AMC)_Medical Equipment Industry_Navi Mumbai_

Seven Consultancy

1.0 - 4.0 years

3 - 6 Lacs

Thane, Navi mumbai

Work from Office

Responsible for customer support and service coordination, including service call handling, AMC management, engineer scheduling, documentation, and timely communication with customers and internal teams.

Posted 3 weeks ago

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Sr. Service Manager - Inverter

Mahasurya Ventures India

10.0 - 16.0 years

4 - 7 Lacs

Pune, Maharashtra, India

On-site

Key Responsibilities: Service Operations Leadership Manage and lead service teams for inverter maintenance, repair, and troubleshooting. Develop and implement service strategies, protocols, and standard operating procedures (SOPs) for inverter servicing. Ensure timely resolution of customer complaints and technical issues, maintaining high service quality and customer satisfaction. Team Management & Development Recruit, train, and mentor field service engineers and technicians. Allocate resources effectively to meet service agreements and targets. Foster a culture of continuous learning and technical excellence within the team. Performance Monitoring & Reporting Monitor key performance indic...

Posted 4 weeks ago

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Senior Researcher

Salesforce

6.0 - 11.0 years

12 - 16 Lacs

Hyderabad, Bengaluru

Work from Office

Responsibilities Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.) Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions Socialize insights with cross-functional stakeholders to influence their decision-making Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers....

Posted 1 month ago

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Exploring Service Operations Jobs in India

The service operations job market in India is growing rapidly, with many companies across various industries looking to hire professionals to manage and optimize their service operations. Service operations roles are crucial for ensuring smooth and efficient delivery of services to customers, making them an integral part of any organization.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Pune
Hyderabad

These cities are known for their thriving job markets and have a high demand for service operations professionals.

Average Salary Range

The average salary range for service operations professionals in India varies based on experience and location. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career path in service operations may progress from roles such as Service Operations Analyst to Service Operations Manager, and eventually to Director of Service Operations. Advancement in this field often involves taking on more responsibilities, managing larger teams, and implementing strategic initiatives to improve service delivery.

Related Skills

In addition to a strong understanding of service operations, professionals in this field may benefit from having skills in project management, data analysis, customer relationship management, and process improvement.

Interview Questions

Describe your experience with managing service delivery operations. (basic)
How do you prioritize tasks when faced with multiple service requests? (basic)
Can you give an example of a successful process improvement project you led in a previous role? (medium)
How do you handle escalations from dissatisfied customers? (medium)
What metrics do you use to measure the effectiveness of service operations? (medium)
Explain the role of technology in optimizing service operations. (medium)
How do you ensure compliance with service level agreements (SLAs)? (advanced)
Describe a challenging situation you faced in service operations and how you resolved it. (advanced)
What strategies would you implement to reduce service downtime? (advanced)
How do you stay updated on industry trends and best practices in service operations? (advanced)
Provide an example of a successful cross-functional collaboration you led to improve service delivery. (medium)
How do you handle conflicts within your service operations team? (medium)
Describe a time when you had to make a difficult decision to ensure service continuity. (medium)
How do you assess the performance of individual team members in service operations? (basic)
What tools or software do you use to streamline service operations processes? (basic)
Explain the importance of documentation in service operations. (basic)
How do you ensure that service operations processes are aligned with company goals and objectives? (medium)
Describe a time when you had to adjust service operations strategies due to unexpected circumstances. (medium)
How do you approach training and development for your service operations team? (basic)
What measures do you take to ensure data security in service operations? (medium)
How do you handle budget constraints when planning for service operations improvements? (medium)
Describe a successful vendor management strategy you implemented in service operations. (medium)
How do you incorporate feedback from customers into service operations improvements? (basic)
What are the key challenges you foresee in the future of service operations, and how would you address them? (advanced)

Closing Remark

As you explore opportunities in service operations in India, remember to showcase your skills and experience confidently during interviews. By preparing thoroughly and demonstrating your expertise in service operations, you can land a rewarding career in this dynamic field. Good luck!

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