2382 Service Operations Jobs

As a Service & Operations Manager at Trak N Tell, you will have the exciting opportunity to lead a team of backend field service coordinators, technicians, freelancers, and service franchises. Your responsibilities will include daily team work allocation, performance review, training, coaching, and mentorship to ensure qualitative and quantitative output from the field service team. Your role will involve ensuring timely delivery of services in accordance with company guidelines, as well as equipping field service technicians with the necessary tools, technology, and training. You will oversee the completion of service reports, documentation, and maintenance records to maintain compliance standards. Additionally, you will be responsible for developing a service network for the timely delivery of quality services and ensuring cost-effective service delivery within estimated timelines. To excel in this position, you should possess a Bachelor's degree or diploma in electronics or equivalent experience, along with 10+ years of experience in field service management or a similar technical field. Strong leadership and team management skills are essential, along with proficiency in Microsoft Excel and PowerPoint for managing reports and presentations. Problem-solving, decision-making, communication, and interpersonal skills are crucial for this role. You should also have proficiency in service management software and tools, as well as a solid understanding of service operations, customer service, and technical support processes. Strong organizational and multitasking abilities will be beneficial, along with a willingness to travel to customer sites as needed. By continuously analyzing customer feedback and market trends, you will drive continuous improvement in service delivery and enhance the overall customer experience.,

Career Category Engineering Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Print Service Operations Lead What you will do Let s do this. Let s change the world. In this vital role you will be responsible for the end-to-end delivery, governance, and optimization of print services across all Amgen locations. You will ensure the availability, reliability, and performance of printing services for thousands of users worldwide, while identifying opportunities to streamline operations, enhance service quality, and reduce costs. The role will be based out of Amgen India Technology center at Hyderabad and will work closely with global stakeholders, vendors, and site teams to drive a consistent, high-performing print service experience. Roles & Responsibilities: The Print Services Operations Lead will be responsible for several activities including but not limited to the following: Responsible for managing global operations of the managed print service and ensuring consistent, on-site delivery of print services to end user customers. Activities involve maintaining print infrastructure, ensuring contracted service levels are met, and contract commitments delivered within cost targets. Serve as the primary subject matter expert for print infrastructure, print lifecycle management, and print-related service delivery. Maintain oversight of global service provider(s), ensuring SLA adherence, cost targets, and contract compliance. Lead and support print-related projects from concept through implementation, including device rationalization, fleet refresh, and process improvement initiatives. Lead print delivery teams to maintain infrastructure and to engineer print service strategies that align with business needs while driving efficiency, cost savings, and environmental sustainability. Act as a key point of escalation for service issues and ensure timely resolution in coordination with vendors and site teams. Build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet evolving client s/customer s needs. Implement print procurement and service management strategies to ensure that the most cost-effective print solutions & services are achieved. Develop and manage relevant client and external supplier relationships Monitor service performance, conduct root cause analyses, and implement continuous improvement plans using data-driven insights. Document and maintain operational processes, service procedures, SOPs, and training materials. Align print operations with ITIL-based service management practices (Incident, Problem, Change, Configuration, and Service Level Management). Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 8 to 13 years of Computer Science, IT or related field experience Preferred Qualifications: Degree in Engineering, Information Systems, Computer Science, or Business Management. Proven experience managing large-scale print services across global or multi-site enterprise environments. Strong understanding of print hardware ecosystems, print server infrastructure, and OEM print technologies. Experience working directly with print vendors and service providers, including contract and performance management. Demonstrated success in project management, including budgeting, end user communications, and vendor coordination. Background in ITIL-based service operations, including ownership of core ITIL processes. Good communication, stakeholder engagement, and vendor management skills. Proficient in Microsoft Office tools, including Excel, PowerPoint, and collaboration platforms like Teams and SharePoint. Experience in environments supporting 20, 000+ users across geographically dispersed locations. Strong analytical, documentation, and reporting capabilities. Ability to lead cross-functional initiatives and deliver measurable improvements. Working Hours: 3:30 PM IST 12:30AM IST (to align with global business hours and site support teams) Soft Skills: Excellent leadership and team management abilities. Good communication and interpersonal skills. High level of integrity and ethical standards. Problem-solving and critical thinking capabilities. Ability to influence and motivate change. Adaptability to a dynamic and fast-paced environment. Strong organizational and time management skills. Ability to manage multiple competing priorities in parallel What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Role Overview: Responsible for leading the Service team and Channel Partners across Telangana to ensure high-quality Service support for MHCV. The role is aimed at improving customer experience, increasing vehicle uptime, and ensuring a reliable brand in the MHCV industry. Key Responsibilities: Operational Excellence Oversee end-to-end Service operations across all Authorized Dealers, Service Centers, and Field teams in the Telangana region. Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets. Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention. Analyze service performance metrics such as repeat repairs, job card quality, claims processing, and vehicle performance to identify improvement areas. Optimize resource planning and cost control measures while maintaining high service quality. People & Network Development Lead and develop the regional team of service engineers and dealer support staff, providing coaching, technical guidance, and periodic performance reviews. Collaborate with internal technical and training teams to build service capability and drive technician upskilling. Support infrastructure readiness and manpower planning at dealer workshops to meet service load. Promote driver training programs and safety awareness initiatives Customer Support & Field Engagement Strengthen relationships with large fleet operators and institutional customers through regular interaction and performance reviews. Ensure effective resolution of field complaints and technical issues by working closely with internal support teams. Roll out regional service campaigns, product recalls, and upgrade initiatives Act as the primary escalation point for customer complaints and provide timely resolution. Market Intelligence & Strategic Inputs Track customer feedback, product performance trends, and competitor service practices to identify service improvement opportunities. Provide regional insights for product enhancements, new service initiatives, and strategic planning. Recommend and support implementation of Digital Tools, Service Packages, and Value-added offerings aligned with customer needs. Candidate Profile: Qualification: B.E./B.Tech in Mechanical or Automobile Engineering (mandatory) Experience: 15 years in Service Operations, with a focus on commercial vehicle (MHCV) segment Strong leadership, analytical, and customer-handling skills Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose AI & Digital channel leader will be primarily responsible for Digital Portals (Customer facing & Internal) & AI platforms (including conversational platforms and AI Process automation using robotics). This primarily covers Digital Portals (Website, Intranet, Audit Portal, Invoice portal, Scrabble, Goldmine, Digital Nerve Center, SPRINT, Insta SMS) & AI platforms (ILA, Drishti, WhatsApp, Live chat, RPA platform). Role Accountability Role will lead all the digital portals, conversational platforms and process automation using RPA. Developing and refining AI models to automate data processing and decision-making. Ensure the data used is accurate, relevant, and compliant with regulations. Creating and implementing strategies for AI and digital channels to align with business goals. Using data analytics to take informed decisions and optimize performance across digital channels. Overseeing the integration and deployment of AI technologies within digital channels. Collaborating with IT and development teams to ensure smooth implementation. This role is accountable for - Digital Strategy & Platforms: Lead digital portals, Develop Gen AI strategy, conversational AI, RPA; drive adoption to enhance CX and reduce operational cost. Program Leadership: Manage large-scale digital transformations and IT program planning, execution, risk mitigation, and stakeholder alignment. Business Alignment: Act as IT lead for Marketing, CS & Post-acquisition functions; bridge business and tech with deep card domain understanding. Service Delivery: Ensure ITIL-based service operations across digital channels with strong SLA adherence and high application availability. Team & People Management: Build and lead high-performing teams with a focus on collaboration, growth, org structure, and delivery ownership. Governance & Reviews: Drive weekly program reviews and steering committees; maintain tight governance with risk/issue tracking and reporting. Budgeting & Controllership: Lead budget planning (OPEX/CAPEX), track expenses, drive program approvals and financial discipline. Innovation & Tech Trends: Promote ideation, innovation, and ongoing tech awareness to shape future-ready digital initiatives. Cross-functional Collaboration: Engage CSMO, Ops, and CS leaders to co-create and deliver business solutions with clarity and rigor. Change Management: Navigate complex stakeholder environments to drive large-scale change and cross-team alignment. Measures of Success Strategic initiatives delivered on time, within budget, and meeting defined business benefits. Monthly connects with Senior Leadership and DRs conducted effectively to align business priorities. Programs and solutions prioritized with clear business agreement and strategic alignment. Low attrition with a motivated, high-performing team consistently meeting their deliverables. Project review and prioritization meetings operationalized monthly with no major business escalations. Operational metrics consistently achieved as agreed SLAs across systems and processes. Zero P1 defects in production; all programs delivered with quality assurance and budget compliance. Technical Skills / Experience / Certifications Engineering Mindset Strong technology orientation DevOps Execution Hands-on operational expertise Automation Focus Process-first automation drive Monitoring Skills Proficient in tools/scripting Strong understanding of AI technologies & platforms -GenAI LLMs, Langchain, UI Path and automation process frameworks Competencies critical to the role Technology Leadership Strategic tech vision Delivery Mindset Resourceful execution focus Program Management Risk-aware governance. Communication Skills Clear, effective articulation Customer Centricity Stakeholder-first thinking Analytical Thinking Data-driven problem solving. Operational Excellence Productivity and impact Collaboration Skills Team-oriented approach Qualification B. Tech/ MBA from reputed business school Preferred Industry Credit Cards / NBFC/BFSI/Financial domain

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Head of Technology, VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC (Value Creation Center). The role ensures alignment with both enterprise technology strategy and the VCC s service delivery goals. Operating under a matrix reporting model, this role will bridge execution excellence with functional leadership. The role requires a strong entrepreneurial mindset to identify, shape and land value creation opportunities across Group Functions and business units. The incumbent will also be accountable to drive continuous, disciplined cost reduction and deliver high-impact, business aligned outcomes. Key Responsibilities: Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations. Design and evolve the tech delivery organization structure to meet current and future business needs Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery Build forward looking and innovative tech capabilities in VCC to serve the Group Responsible to shape VCC tech offering shape, stack, capabilities and capacity to meet these goals Ensure projects are delivered on time, within scope and budget, and aligned with business priorities. Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards. Define, implement and monitor service level agreements and key performance indicators for tech services Establish performance dashboards and regular reviews with business and functional leaders Drive issue resolution and continuous improvement initiatives to enhance service quality Serve as primary point of contact for tech delivery matters within VCC Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations Collaborate with the functional tech head to ensure team alignment with broader technology capability needs Establish governance structures for reporting, escalations, and decision-making. Build team capabilities in line with changing technology trends and functional demands. Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC. Identify opportunities for process improvements, automation, and innovation within the SSC tech operations. Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality. Support the development and management of contracted related to technology services, tools and vendors operating within VCC Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation Monitor third party/vendor performance against contract and SLA obligations Ensure adherence to internal controls, data privacy, and security protocols. Proactively manage delivery risks and compliance with technology standards and frameworks. Qualifications: Bachelor s or Master s degree in Information Technology, Computer Science, or a related field. 12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role. Experience in a shared service or matrixed environment is highly preferred. Strong understanding of enterprise architecture, software development lifecycle, and service management. Strategic thinking and ability to operate at both tactical and strategic levels. Proven stakeholder and relationship management skills. Excellent leadership, communication, and conflict resolution capabilities. Strong delivery governance, planning, and risk management skills. .

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Head of Technology, VCC will be responsible for overseeing managed services for the end-to-end delivery of technology services and solutions and with site accountability for technology team extensions within the VCC (Value Creation Center). The role ensures alignment with both enterprise technology strategy and the VCC s service delivery goals. Operating under a matrix reporting model, this role will bridge execution excellence with functional leadership. The role requires a strong entrepreneurial mindset to identify, shape and land value creation opportunities across Group Functions and business units. The incumbent will also be accountable to drive continuous, disciplined cost reduction and deliver high-impact, business aligned outcomes. Key Responsibilities: Oversee the successful delivery of technology initiatives (applications, platforms, infrastructure) across shared service operations. Design and evolve the tech delivery organization structure to meet current and future business needs Accountable to drive continuous cost reduction to benefit the business units and head office teams through the reduction of cost for tech development and delivery Build forward looking and innovative tech capabilities in VCC to serve the Group Responsible to shape VCC tech offering shape, stack, capabilities and capacity to meet these goals Ensure projects are delivered on time, within scope and budget, and aligned with business priorities. Implement and govern delivery methodologies (Agile, Waterfall, or hybrid) in alignment with enterprise standards. Define, implement and monitor service level agreements and key performance indicators for tech services Establish performance dashboards and regular reviews with business and functional leaders Drive issue resolution and continuous improvement initiatives to enhance service quality Serve as primary point of contact for tech delivery matters within VCC Engage with functional tech leaders and VCC leadership to ensure delivery aligns with both strategic and operational expectations Collaborate with the functional tech head to ensure team alignment with broader technology capability needs Establish governance structures for reporting, escalations, and decision-making. Build team capabilities in line with changing technology trends and functional demands. Implement workforce planning, role clarity and skills development strategies for tech resources in the VCC. Identify opportunities for process improvements, automation, and innovation within the SSC tech operations. Drive adoption of new tools, platforms, and practices that enhance delivery efficiency and quality. Support the development and management of contracted related to technology services, tools and vendors operating within VCC Partner with procurement, legal, vendor management teams to ensure effective contract terms and risk mitigation Monitor third party/vendor performance against contract and SLA obligations Ensure adherence to internal controls, data privacy, and security protocols. Proactively manage delivery risks and compliance with technology standards and frameworks. Qualifications: Bachelor s or Master s degree in Information Technology, Computer Science, or a related field. 12+ years of experience in IT delivery or program management, with at least 5 years in a leadership role. Experience in a shared service or matrixed environment is highly preferred. Strong understanding of enterprise architecture, software development lifecycle, and service management. Strategic thinking and ability to operate at both tactical and strategic levels. Proven stakeholder and relationship management skills. Excellent leadership, communication, and conflict resolution capabilities. Strong delivery governance, planning, and risk management skills.

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. The role requires over 10 years of experience in customer experience, service delivery, or client servicing, preferably with a strong background in travel and hospitality. As the final escalation point for unresolved concierge requests, this individual will ensure timely, accurate, and empathetic resolutions while maintaining the highest standards of service. Roles And Responsibilities Client Case Resolution & Escalation Management o Act as the final decision-maker for all unresolved client concerns, with a focus on accuracy, ownership, and professionalism. o Proactively work with internal and external teams to close cases swiftly and satisfactorily. Client Engagement & Representation o Represent R360 in direct interactions with high-value clients, ensuring their expectations are managed and met effectively. o Deliver personalized support that reinforces trust and long-term relationship value. Stakeholder Collaboration o Work closely with cross-functional teams including Travel, Vendor Management, Technology, and Client Experience to facilitate fast and effective resolutions. o Coordinate with banking partners to maintain alignment on service protocols and standards. Process Ownership & SOP Management o Identify systemic issues and drive process improvements to reduce repeat complaints and enhance operational efficiency. o Develop and maintain SOPs to ensure consistent, high-quality service delivery. o Lead knowledge sharing and training interventions where needed. Reporting & Governance o Maintain detailed trackers and dashboards for escalations, SLAs, resolution timelines, and case types. o Analyze data to surface trends, identify bottlenecks, and suggest corrective actions. o Present key insights in internal reviews and stakeholder meetings. What should you have At least 10 years of experience in client service, service operations, or customer experience roles. Strong domain knowledge of the travel ecosystem, including flights, hotels, and itinerary planning. Proven ability to manage escalations from high-value customers and deliver resolutions under pressure. Strong communication, problem-solving, and collaboration skills. Experience working with multiple internal and external stakeholders to drive issue resolution. Proficiency in tracking tools, reporting systems, and case management platforms.

KEY ROLES AND RESPONSIBILITIES: 1. Budgeting & Revenue Generation a. To prepare the budget, goal and objectives for the department and ensure profitability b. Generate Services sales leads; and promote and develop annual maintenance contacts (AMCs) c. Estimate and generate bids for contract projects/work d. To generate Revenue from Comprehensive AMC repairs e. To generate revenue from VAS 2. Complaints and RMS Resolution a. Ensure Complaints and RMS are resolved or provided as per due date b. Specify and make sure that required parts are ordered in time to ensure work deadlines are met 3. Managing Service Contractors a. Build interaction with Service Contractors and vendors regarding Warranties and related issues b. Timely and accurate processing of Service contractors' bills c. Maximize service contractors quality rating (No. of service contractors upgraded from 2 to 3 stars 4. Maximize claim amount a. Commissioning claims b. AMC Repair Claims c. Warranty Repair Claims d. RMS Claims 5. Manpower Management a. Timey Planning and recruitment of Manpower as per the demand b. Proper Planning & Work Allocation c. Provide ongoing training, support and expertise to all the team members and assist them in achieving the goals, and adherence to company policies and procedures. d. Supervise and provide direction for effective performance for Servicing, Installation, Commissioning and operations as per customer needs e. Ensuring that all team members meet or exceed productivity levels as per established guidelines 6. System Updation & Maintenance a. Updation of all complaints as and when received in systems/ Zoho 7. MIS/Reports Accurate and Timely Submission of Reports

Release and catalog service parts in support of inquiry resolution globally for all North America programs Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair. Analyze current and past model engineering changes to determine service interchangeability between engineered parts. Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met. Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog. Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected. Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs. Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries. Candidate should have 2-4 years of experience in Automotive companies, OEM, Dealer ship or Aftermarket parts Ability to read 2D Technical drawings & CAD data In depth knowledge of Excel, PowerPoint & Access. Alteryx/QlikView a plus Must be detail oriented, a self-starter with an ability to multi-task and adhere to established deadlines Excellent oral and written communication skills Goal oriented individual with the ability to interpret data, evaluate actions, and reach logical conclusions. Analyst would Monitor the parts within the work queue and determine, based on vehicle program and Job #1 date, the parts that need to be actioned. Analyst would use the information on the SBOM to select the part and review its contents and make the decision to release for service - based on historic release information and/or engineering direction and timing. Analyst would collect/gather all available information about the parts and review the Engineering direction and production timing as it pertains to that part. Analyst reviews the content and format for the text page of the Catalog and makes the necessary changes to the contents whether in the description, model year or restriction fields, as required to fully provide service part information to the users of the Catalog. Analyst should update the usage and application for parts requiring corrections. Analyst must ensure all the callouts in the illustrations are matches exactly to text before signoff or approving request. Analyst should verify the contents of inquiry or concern with text and/or illustrations by using tools and systems to resolve the external and internal inquires. Analyst must resolve catalog inquiries and ensure necessary corrections to catalog / illustrations are completed.

**Company:** ITHR 360 **Engagement:** Permanent Employment, Direct Company Payroll --- **About Us:** ITHR 360 is a leading technology consulting firm dedicated to providing innovative and effective solutions that drive business success. Our expertise in implementing and supporting cutting-edge technologies has made us a trusted partner for companies looking to optimize their operations. We are currently seeking a skilled and motivated SAP FSM Consultant to join our dynamic team in Thane. **Position Overview:** As an SAP FSM (Field Service Management) Consultant at ITHR 360, you will be responsible for delivering high-quality SAP FSM solutions to our clients. This role involves both the implementation of new systems and the ongoing support and enhancement of existing ones. You will work closely with clients to understand their field service needs and help them leverage SAP FSM to improve their service operations. **Key Responsibilities:** - **Implementation:** Lead or contribute to the implementation of SAP FSM projects, including system configuration, customization, and deployment to meet client requirements. - **Support:** Provide ongoing support for SAP FSM systems, addressing issues, performing maintenance, and implementing enhancements as needed. - **Client Interaction:** Collaborate with clients to gather requirements, understand their field service processes, and deliver tailored solutions that optimize their operations. - **Documentation:** Develop and maintain comprehensive documentation for system configurations, processes, and user guides. - **Training:** Provide training and support to end-users to ensure effective use of SAP FSM functionalities and best practices. - **Integration:** Work on integrating SAP FSM with other SAP modules and third-party systems to ensure seamless data flow and process efficiency. - **Collaboration:** Partner with cross-functional teams, including project managers, business analysts, and developers, to ensure successful project delivery and client satisfaction. - **Continuous Improvement:** Stay updated with the latest trends and advancements in SAP FSM and related technologies to drive continuous improvement and innovation. **Qualifications:** - **Experience:** 2 to 5 years of hands-on experience with SAP FSM, including at least one implementation project and one support project. - **Skills:** Strong understanding of SAP FSM functionalities, configuration, and integration capabilities. - **Technical Expertise:** Proficiency in SAP FSM configuration, customization, and troubleshooting. - **Communication:** Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. - **Problem-Solving:** Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues. - **Education:** Bachelors degree in Computer Science, Information Technology, or a related field. Relevant SAP certifications are advantageous. **Why Join Us?** - **Career Growth:** Opportunity for professional development and career advancement within a progressive company. - **Innovative Environment:** Engage in challenging projects with cutting-edge technology in a collaborative and supportive atmosphere. - **Competitive Compensation:** Attractive salary and benefits package. - **Work-Life Balance:** Enjoy a balanced work environment with flexibility and support for personal well-being. **How to Apply:** **ITHR 360** is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Roles and Responsibilities Handle client queries and concerns, providing effective solutions and resolving issues promptly. Plan and execute services strategically, aligning with business objectives and goals. Oversee diesel generator (DG) set maintenance, repair, and replacement activities to ensure optimal performance. Coordinate with cross-functional teams for seamless execution of projects. Manage service operations, ensuring timely completion of tasks and meeting customer expectations.

Job Title: Service Center Manager Company name: PM Electronics Pvt ltd Department: Customer Service / Operations Location: Pune Employment Type: Full-Time Job Summary: The Service Center Manager is responsible for overseeing the daily operations of the service center, ensuring efficient customer service delivery, managing service staff, and maintaining high standards in repair and maintenance work. The role involves optimizing productivity, improving customer satisfaction, and ensuring compliance with company policies and safety standards. Key Responsibilities: Manage the overall operation of the service center, including staff scheduling, workflow management, and customer service. Lead, train, and supervise service technicians, front desk staff, and support personnel. Monitor and improve service processes to ensure timely and accurate service delivery. Handle customer escalations and resolve service-related issues promptly and professionally. Track service center KPIs such as turnaround time, customer satisfaction, cost control, and parts utilization. Ensure the facility and equipment are maintained in good working order and meet safety and cleanliness standards. Manage inventory levels and coordinate with supply chain teams for parts and materials. Prepare and analyze operational reports to identify areas for improvement. Maintain compliance with company policies, industry regulations, and health and safety standards. Collaborate with sales, technical, and logistics teams to ensure end-to-end service quality. Qualifications & Skills: Bachelors degree in Business Administration, Engineering, or related field (preferred). 5+ years of experience in service center or operations management. Strong leadership and people management skills. Excellent problem-solving and conflict resolution abilities. Knowledge of service industry standards, tools, and processes (e.g., CRM, ERP, diagnostics). Strong customer service orientation and communication skills. Proficiency in MS Office; knowledge of service management software is a plus. Ability to multitask, prioritize, and make data-driven decisions under pressure. Working Conditions: Office and workshop/service bay environment. May require occasional travel to other service centers or customer sites. Occasional overtime or weekend work may be required. Performance Metrics: Customer Satisfaction Score. Service turnaround time. Revenue growth and cost management. Employee productivity and retention. Compliance with quality and safety standards. Interested Candidate please share your CV to manasi.patil@punepm.com

The General Manager Service will be responsible for overseeing the overall service operations of the two wheeler service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of 2 wheelers and customer needs. Operational Management Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). Optimize parts availability and inventory coordination with parts department. Customer Experience Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. Develop and monitor systems for capturing customer feedback and improving service quality. Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. Define KPIs for team members and monitor performance against benchmarks. Conduct training and skill enhancement programs for technicians and advisors Revenue & Profitability Drive service revenue targets through increased throughput, value-added services, and upselling. Monitor cost control parameters and ensure achievement of monthly profitability goals. Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. Maintain compliance with statutory norms related to workshop operations Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile Experience : 10 -15 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory . Education : Diploma or Degree in Automobile/Mechanical Engineering Skills : Strong technical knowledge of commercial vehicle aggregates and diagnostic tools Leadership and people management Excellent communication and customer handling Analytical mindset and problem-solving skills Proficient in DMS (Dealer Management System) software

Role & responsibilities . The Manager of Operations leads both sales and service/maintenance functions , ensuring revenue growth, customer satisfaction, and operational excellence. You will develop strategies, manage teams, and ensure seamless coordination between the Different domains to drive holistic performance. 1. Sales Leadership . 2. Maintenance & Service Management. 3. Team & Cross-Functional Leadership . 4. Strategy, Reporting & Budgeting . 5.Budgeting and Risk Factors . preferred candidate profile . 1.Good Communication Skills. 2.Sales revenue versus targets, lead conversion rates, customer satisfaction. 3.Customer handling . Feel Free To call for any query . Anjali Arya Assistant Hr Manager . FNF Co-Living . contact -9266682091.

Role & responsibilities A Regional Service Manager is responsible for ensuring the successful delivery and ongoing support of services to business clients. This role involves managing a team, overseeing service quality, and building strong client relationships to drive satisfaction and retention. They act as a bridge between the company and its B2B clients, focusing on proactive engagement, issue resolution, and continuous improvement of the service experience. Here's a more detailed breakdown of the key aspects of a Regional Service Manager's role: Key Responsibilities: Team Leadership and Management: Leading, mentoring, and motivating a team of service professionals. Setting performance goals and providing regular feedback. Managing team resources and ensuring efficient workflow. Maintaining overall Fleet uptime. Service Delivery and Quality Assurance: Ensuring timely and effective delivery of services to B2B clients. Monitoring service performance metrics (e.g., response time, resolution time, customer satisfaction). Identifying and addressing service-related issues and escalations. Implementing and maintaining service level agreements (SLAs). Client Relationship Management: Building and maintaining strong, long-term relationships with B2B clients. Proactively engaging with clients to understand their needs and ensure satisfaction. Acting as a point of contact for client inquiries and concerns. Gathering client feedback and advocating for their needs within the organization. Process Improvement and Optimization: Identifying opportunities to improve service processes and workflows. Developing and implementing strategies to enhance service efficiency and effectiveness. Analyzing service data to identify trends and areas for improvement. Onboarding and Training: Developing and delivering onboarding programs for new B2B clients. Training service staff on product knowledge, service procedures, and client communication. Preferred candidate profile Strong leadership and management skills . Excellent communication and interpersonal skills . Proven ability to build and maintain client relationships . Proficiency in service management principles and practices . Strong analytical and problem-solving skills . Ability to work effectively under pressure and manage multiple priorities . Experience in the relevant industry or product domain . Familiarity with CRM and service management software . Bachelor's degree or equivalent experience .

Role & responsibilities Responsible for Service Operations for PAN India # Service Performance SLA # Service Revenue # Training & Development of Direct team and Franchisee & its technicians # Spares Inventory Optimisation # Service Channel Planning, Optimisation, Expansion etc.. # Cost Planning, Optimisation # Strategic thinking/ Business planning Preferred candidate profile

Job Purpose and Impact The Operations Buyer will apply deep knowledge of local practices and procedures to handle, organize and coordinate procurement of materials, goods, services and supplies. In this role, you will conduct activities focused on transporting products from suppliers to customers and conduct activities to support complex customer issues and operations quality and improvement. Key Accountabilities Creating purchase orders based on contracts or PO request emails, and written communication when necessary, inChinese. Assist more senior team members with process improvements. Check records and files for accuracy, performing complex analysis of data. Lead requests for procurement of non-contracted materials and goods, services and supplies. Assist end user and ensure material delivery follow plant requirements. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor's degree in a related field or equivalent experience Should have Chinese B2 proficiency Proficiency in Excel is particularly important. Preferred Qualifications Experience with SAP would be an advantage. Advanced skills using relevant office programs and applications Working knowledge of enterprise resource planning application experience Experience working in shared service operations

Cradlepoint is seeking a customer-focused Application Support Engineer with a strong background in solution delivery, support, and operations. In this role, you will be involved in all phases of the application lifecycle, including patching, upgrades, troubleshooting, and maintenance. You will be a key player in ensuring the continued operability and performance of our software solutions, contributing directly to meeting our customers SLAs and KPIs. What You Will Do: Key Responsibilities Be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support. Provide support for Change Introduction impact analysis , ensuring smooth transitions. Able to investigate, debug, and reproduce issues , provide effective fixes and workarounds, and verify changes to ensure continued operability of the software solution. Contribute to meeting the SLAs and KPIs as applicable for our customers, ensuring high service quality. Handle calls/bridges for ongoing issues and provide timely updates to all stakeholders on progress, analysis, and resolution. Be part of our shift roster to cover operational needs and ensure 24/7 support availability. What You Will Bring: Required Qualifications Degree in Software Engineering or a similar field. Solid Linux/Unix handling knowledge . Proficiency in Scripting (e.g., Shell, Python, Ansible). Experience in container technologies (e.g., Docker/Kubernetes). Able to perform standard configurational changes and regular application upgrades using SOP/MOP (Standard Operating Procedures/Methods of Procedure). Knowing or having a background in service operations (problem, event, incident management) and service transition (change and knowledge management). Fluent in spoken and written English. Exceptional communication skills , both written and verbal. Excellent active listening skills. Flexible and adaptable ; able to work effectively in ambiguous situations. Strong problem-solving and root cause identification skills. Must be a team player and able to work collaboratively with and through others. Meritorious Skills (Nice-to-Have) Knowledge on Grafana, Elastic Search . Oracle database experience . Demonstrated ability from working in Mobile Commerce, online banking, or the IT area of the financial sector. ITIL processes knowledge.

As a candidate for this position, you should hold a Diploma Or ITI in automotive technology or a related field, with previous experience in a service department or automotive environment being required. Supervisory experience would be a plus. Your strong knowledge of automotive systems and repair processes will be essential, along with excellent communication and interpersonal skills. You must be adept at working in a fast-paced environment and managing multiple tasks efficiently. Proficiency in specific software or tools relevant to service operations is also expected. Your responsibilities will include assisting in overseeing the pre-delivery inspection (PDI) process to ensure that vehicles are thoroughly inspected, tested, and prepared for delivery to customers. You will be required to implement standardized procedures and checklists to streamline the PDI process, minimizing turnaround time, and monitoring PDI technician performance to ensure accuracy and efficiency. Maintaining high standards of quality in the PDI process will be crucial, ensuring that vehicles meet manufacturer specifications and customer expectations. You will conduct thorough inspections and audits to identify any issues or discrepancies, implementing corrective actions as needed. Monitoring customer feedback and addressing concerns related to vehicle quality or condition upon delivery will also be part of your role. In addition, you will oversee general operations within the dealership, including facility maintenance, cleanliness, and organization. Developing and implementing procedures for maintaining a clean, safe, and organized work environment will be essential. Providing support and guidance to PDI technicians and general operations staff, ensuring they understand and adhere to dealership standards and procedures, will be a key aspect of your job. Conducting training sessions or workshops to enhance the skills and knowledge of PDI technicians and general operations staff will also be part of your responsibilities. You will be expected to foster a positive and collaborative team environment to promote teamwork and productivity. Supporting efforts to provide excellent customer service throughout the vehicle delivery process will be an important aspect of this role. This is a full-time position requiring a total of 2 years of work experience. The work location is in person, and the application deadline is 05/10/2024.,

As the Maintenance Manager at our company based in Thane (Mumbai), you will be responsible for overseeing the Maintenance / After Sales Service Department. With 12-20+ years of experience in Manufacturing, Engineering, Capital Equipment, or allied industries, you will lead a team to ensure service excellence, customer satisfaction, and profitability through proactive maintenance strategies, AMC execution, and operational efficiency. Your key responsibilities will include leading the After Sales Service Department in various activities such as installation, commissioning, warranty service, preventive & breakdown maintenance, and reconditioning. You will develop and implement efficient service processes to minimize downtime and enhance client satisfaction. Managing Annual Maintenance Contracts (AMC) will also be a critical aspect of your role, ensuring timely renewals, safety compliances, and value delivery. Collaboration with the Design, Manufacturing, and Project teams is essential to ensure seamless integration of service support. Monitoring service KPIs, departmental costs, and profitability, you will optimize resource allocation and response times. Technical escalations, troubleshooting, root cause analysis, and implementation of corrective & preventive actions will also fall under your purview. Your qualifications should include a Bachelor's Degree/Diploma in Mechanical/Electrical Engineering, with additional certifications in maintenance systems or management being a plus. You should possess at least 12 years of relevant experience in industrial machinery maintenance or service management, preferably in OEM or capital goods industries. Strong leadership skills in managing large service teams and high-value equipment are required, along with a deep understanding of AMC models, maintenance planning, warranty protocols, and customer service standards. Hands-on knowledge of mechanical, hydraulic, and automation systems will be beneficial. Additionally, your role will involve training and mentoring service engineers and technicians to build a highly competent team. You will act as a strategic partner in customer retention and post-sales relationship management. The job type is Full-time, Permanent, and the benefits include health insurance, life insurance, and Provident Fund. As part of the application process, you will be asked questions related to your experience in relevant industries, years of experience in the Maintenance Department/field, and your understanding of AMC models, maintenance planning, warranty protocols, and customer service standards. The work location is in person.,

Dear Candidate, Urgent opening with leading NBFC. Designation : Service RM CTC : Upto 13 LPA Location : Ahmedabad Job Responsibilities : Conducting Client Services operations across Gujarat for HNI clients resulting into excellent client satisfaction. Responsible for overseeing the onboarding process for new clients, actively engaging with them to ensure a smooth and seamless onboarding experience. Coordinating and taking approvals from clients for market trade and coordinating with the dealer for the execution of the trade on as instructed or CMP for the client. Conducting thorough checks on bank balances and broking ledgers for clients, collecting necessary margins for trades, and ensuring proactive measures to prevent penalties by monitoring any shortfalls. Additionally, ensuring timely settlement of funds in the trading account to maintain financial integrity. Taking care of AIF, PMS, Mutual Fund Transactions, Equity market trades, commodity trades, LAS accounts Ensuring every Drawdown for the AIFs are paid on time by tracking the last drawdown date and sending reminder mail well in advance to the client and even calling and informing about the same, providing accurate bank accounts for funds transfer. Ensuring quarterly interest payments, disbursements and loan repayments for LAS accounts are done seamlessly within deadline. Handling POA as well as executionery clients payouts and ensuring no payout is delayed Working and Assisting client and their CA for the advance tax reports, resolving quires and ensuring tax is been paid on time Managing consult, Mandate Accounts and Family office accounts transactions for the clients and their close relatives who are residing overseas. Independently conducting trainings for the service managers regarding producers and completing the task within TAT Enforcing high discipline and norm adherence, synchronizing with superiors for cross teams and innovative suggestions to improve operational functioning Participated in projects centered around fostering a digital mindset and demonstrated tangible improvements in systems. Notably, the implementation of these initiatives resulted in increased efficiency among service managers, showcasing the positive impact of the digital mindset on overall operational effectiveness. Interested candidate can reevrt back with updated resume on qcnaukri1@gmail.com Any query can call Shrutika : 022-40697708 / 8369367973

Job Description: Job Title: Production Support Engineer - Associate Location: Pune, India Corporate Title: Associate Role Description You will be part of HR IT Production support Services group. We are performing 16/5 support for HR related systems from pune office. Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 16/5 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Service Operations experience within a global operations context 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall Experience of run-book execution Experience of supporting complex application and infrastructure domains IITIL / best practice service context Good analytical and problem-solving skills Ability to work in virtual teams and in matrix structures Working knowledge of incident tracking tools (i.e., Service now.) GCP knowledge will be plus point How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Join our team as a Client Service Analyst and become a trusted advisor to our clients, where youll play a pivotal role in managing relationships and resolving issues with our complex treasury and cash management products. Leverage your skills in data analytics, project management, and strategic thinking to deliver exceptional service and drive client satisfaction. Be part of a diverse and innovative global organization that offers endless opportunities for career growth and community involvement. As a Client Service Analyst within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing top-notch customer service and operational support for our treasury and cash management products. You will be entrusted with a portfolio of clients, where your primary focus will be to address their needs, resolve issues, and ensure their satisfaction. Your role will involve leveraging your knowledge of our products and services to provide solutions, while also identifying opportunities for process improvement. You will be expected to collaborate effectively with internal stakeholders, using your budding influence and presentation skills to drive positive outcomes. Your work will have a direct impact on our teams goals and performance, and you will have the opportunity to grow your skills in areas such as project management, change management, and data & tech literacy. Job responsibilities Manage and maintain client relationships by providing prompt and accurate service to an assigned portfolio of clients, ensuring their needs are met and issues are resolved efficiently. Utilize knowledge of treasury and cash management products to provide technical support and solutions to clients, while also identifying opportunities for process improvement. Collaborate with internal stakeholders to drive mutually beneficial outcomes, using your developing skills in influence and presentation to effectively communicate and persuade. Contribute to project management initiatives, assisting in the planning and execution of projects, and ensuring objectives and desired outcomes are met. Develop a basic understanding of new and emerging technologies, and apply this knowledge to enhance client service and operational efficiency. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in customer service or relationship management, with a focus on treasury and cash management products. Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes. Experience in using basic problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency. Familiarity with project management principles, with experience in assisting with the planning and execution of projects. Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency. Preferred qualifications, capabilities, and skills Foundational proficiency in leveraging AI/ML technologies and implementing automation tools to enhance client solutions and streamline processes. Beginning skills in digital literacy, process automation, and quantitative reporting to improve efficiency and support innovative client solutions. Beginning knowledge of cybersecurity best practices to protect client data and ensure secure operations. Ability to utilize conflict management and resolution skills to address client issues effectively, while collaborating with cross-functional teams for seamless service operations. Ability to develop and implement strategies to improve client satisfaction and service delivery, with a focus on mentoring team members and managing projects to achieve business goals. Join our team as a Client Service Analyst and become a trusted advisor to our clients, where youll play a pivotal role in managing relationships and resolving issues with our complex treasury and cash management products. Leverage your skills in data analytics, project management, and strategic thinking to deliver exceptional service and drive client satisfaction. Be part of a diverse and innovative global organization that offers endless opportunities for career growth and community involvement. As a Client Service Analyst within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing top-notch customer service and operational support for our treasury and cash management products. You will be entrusted with a portfolio of clients, where your primary focus will be to address their needs, resolve issues, and ensure their satisfaction. Your role will involve leveraging your knowledge of our products and services to provide solutions, while also identifying opportunities for process improvement. You will be expected to collaborate effectively with internal stakeholders, using your budding influence and presentation skills to drive positive outcomes. Your work will have a direct impact on our teams goals and performance, and you will have the opportunity to grow your skills in areas such as project management, change management, and data & tech literacy. Job responsibilities Manage and maintain client relationships by providing prompt and accurate service to an assigned portfolio of clients, ensuring their needs are met and issues are resolved efficiently. Utilize knowledge of treasury and cash management products to provide technical support and solutions to clients, while also identifying opportunities for process improvement. Collaborate with internal stakeholders to drive mutually beneficial outcomes, using your developing skills in influence and presentation to effectively communicate and persuade. Contribute to project management initiatives, assisting in the planning and execution of projects, and ensuring objectives and desired outcomes are met. Develop a basic understanding of new and emerging technologies, and apply this knowledge to enhance client service and operational efficiency. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in customer service or relationship management, with a focus on treasury and cash management products. Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes. Experience in using basic problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency. Familiarity with project management principles, with experience in assisting with the planning and execution of projects. Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency. Preferred qualifications, capabilities, and skills Foundational proficiency in leveraging AI/ML technologies and implementing automation tools to enhance client solutions and streamline processes. Beginning skills in digital literacy, process automation, and quantitative reporting to improve efficiency and support innovative client solutions. Beginning knowledge of cybersecurity best practices to protect client data and ensure secure operations. Ability to utilize conflict management and resolution skills to address client issues effectively, while collaborating with cross-functional teams for seamless service operations. Ability to develop and implement strategies to improve client satisfaction and service delivery, with a focus on mentoring team members and managing projects to achieve business goals.

About The Role Skill required: Sourcing & Procurement - Procurement Management Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of:the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for Contract Services and Contract Admin in Ariba Contract Compliance (ACC) Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Delivery - Fraud Data & Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Fraud Data Analyst is responsible for designing unique analytic approaches to detect, assess, and mitigate identity and fraud risk. Analyze the effectiveness of our day-to-day fraud policy and rules in our fraud systems. Analyze large amounts of applications, account, and transaction data to build actionable insights to derive the methods to identify fraud risk, reduce friction and enhance experience on money movement.Data governance & management, data science, analytics (Artificial Intelligence, Machine Learning, Natural Language Processing/Generation, Network Analysis, etc.) and technology to predict, identify, detect, measure, and prevent internal and external fraud, bribery and corruption for an organization. What are we looking for Strong knowledge of financial products and processes, including Account Application, ACH, RDC, debit cards, credit cards, P2P, lending products, and deposit accounts Knowledge of CIP and fraud related verification and authentication processes including DOCV, eCBSV, MFA, KBA, and more. An expert in SQL, Tableau, preferred to have Python based data analytics experience Experience with working with fraud solutions vendors and their data directly, such as Socure, Sentilink, iOvation, LexisNexus, Falcon, Visa, Zelle, and more Fraud analytics:5+ years Data and ML analytics:3+ years Reporting analytics, e.g. tableau:5 + years Roles and Responsibilities: Develop new data driven rules with data attributes and ML scores that optimize decisioning performance between member experience and fraud prevention Develop data insights to help understand customers banking behavior and preferences Develop personalized segmentations and micro-segmentation to identify customers based on their fraud risk, banking behavioral, and value Work with external fraud prevention vendors to optimize their performance and assist in maintaining, design and implementation of existing and new fraud detection tools Aggregate and analyze internal and external risk datasets to understand performance of fraud decisioning and granular performance of multiple decision methods Find insights from risk data sets to improve fraud strategies and rules Participate in regular root-cause analysis to form the correct hypothesis in preparing for fraud detection framework Able to lead fraud/risk investigations for both simple and complex cases to successful conclusions and mark false positives and false negative cases Qualification Any Graduation