2973 Itsm Jobs

As a ServiceNow ITAM Developer at Coforge, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Working closely with business analysts and stakeholders, you will understand business requirements and translate them into technical specifications. Your role will involve designing and developing ServiceNow applications and modules while ensuring adherence to best practices and industry standards. You will customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. With proven experience in ServiceNow development focusing on IT Asset Management, you will have in-depth knowledge of ITAM concepts including asset discovery, procurement, software license management, and lifecycle management. You will develop and configure ServiceNow modules related to IT Asset Management such as Asset, Configuration, Contract, and Procurement Management. In addition, you will configure and maintain ServiceNow Discovery and Software Asset Management (SAM) modules to ensure accurate asset information and license compliance. Integrating ServiceNow ITAM solutions with other IT systems such as Configuration Management Databases (CMDBs), help desk systems, and procurement systems will be part of your responsibilities. Staying current with industry trends, ServiceNow updates, and ITAM best practices will enable you to continuously optimize asset management capabilities. You will integrate ServiceNow with other systems and applications as required, and develop and maintain integrations using web services, APIs, and other integration technologies. Collaborating with cross-functional teams including system administrators, business analysts, and quality assurance teams, you will deliver high-quality solutions. Gathering feedback from stakeholders and making necessary adjustments to meet evolving business needs will be crucial. You will conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions. Creating and maintaining technical documentation including design specifications, user guides, and test plans is essential. Providing ongoing support and maintenance for ServiceNow applications, troubleshooting, and resolving issues promptly, as well as training end-users and support teams on new features and functionality, are integral parts of your role. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations is required. A strong understanding of ITSM and business process automation concepts, proficiency in JavaScript, HTML, CSS, and other web technologies, as well as experience with ServiceNow integrations and web services, are essential. Possessing ServiceNow certification(s) would be a plus. If you are passionate about ServiceNow development and IT Asset Management, and possess the required skills and experience, we welcome you to join our team at Coforge as a ServiceNow ITAM Developer in Greater Noida.,

As a Junior Operational Enablement Manager at Computacenter's FLS Team, you will have the exciting opportunity to bring your expertise to deliver high-quality services globally. Working alongside talented individuals, you will play a key role in supporting new business initiatives, projects, service extensions, migration, and change projects. Your responsibilities will include leading minor In Life Changes affecting GSC RUN teams, participating in process workshops, ensuring customer satisfaction through proactive behavior, and maintaining strong internal and external relationships. You will be expected to update project documentation, plan and coordinate requirements to meet project deadlines, provide customer training and knowledge transfer, support testing phases, and contribute to the acceptance of services into GSC BAU. Additionally, you will collaborate closely with the Operational Enablement Manager, adhere to Information Security Policies, and report any security events or risks to the organization. To excel in this role, you should possess strong written and spoken English skills, a continuous improvement mindset, experience in developing best practice policies, working in project teams, basic understanding of change management, proficiency in Microsoft applications, knowledge of GSC processes and networks, familiarity with business systems like SAP, ITSM, and SNOW, excellent interpersonal skills, literacy, numeracy skills, and an understanding of Knowledge Management importance. At Computacenter, a global organization with over 20,000 employees, we are at the forefront of digitization, advising organizations on IT strategy, implementing cutting-edge technology, and assisting customers in managing their technology infrastructure across 70 countries. Join us in driving digital transformation for some of the world's leading organizations, empowering people, and businesses to thrive in the digital age.,

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key responsibilities will include translating business needs into functional specifications and user stories with clear acceptance criteria. You will actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Working closely with ServiceNow developers and architects, you will ensure that solutions align with business goals and platform best practices. You will be responsible for conducting gap analysis and impact assessments for new requirements or changes. Additionally, you will support User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and validating results. You will maintain a product backlog and prioritize features based on business value and technical feasibility. Providing training and documentation to end-users and stakeholders as needed will also be part of your responsibilities. You will monitor and report on project progress, risks, and ensure successful project delivery. To qualify for this role, you should have a Bachelor's degree in computer science, Information Systems, Business Administration, or a related field. You should have a minimum of 6 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. A strong understanding of Agile methodologies such as Scrum and Kanban is essential. Experience with ServiceNow modules like ITSM, ITOM, CSM, or HRSD is required. Ideally, you should also have experience with service mapping, FSO despite, S2P. Proficiency in writing user stories, use cases, and process flows is a must. Excellent communication, interpersonal, and stakeholder management skills are crucial for success in this role. You should be able to work independently as well as collaboratively in a team. Preferred qualifications include being a ServiceNow Certified System Administrator or holding other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally is advantageous. Familiarity with the ITIL framework and practices is a plus. Experience in enterprise-level ServiceNow implementations or upgrades will be highly valued. A self-motivated individual with a positive outlook, result-oriented mindset, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication will thrive in this role.,

An ITSM professional plays a crucial role in ensuring that IT services are in line with the business requirements and function effectively. With a diverse background in IT, business analysis, project management, and operations, they bring a unique perspective to the table. They are responsible for developing and executing IT service strategies that are in sync with the organization's objectives. This involves aligning IT services with business goals to enhance efficiency and effectiveness. In addition to strategizing, an ITSM professional oversees the day-to-day IT operations to guarantee seamless service delivery. They are tasked with managing service disruptions, conducting root cause analysis, and implementing solutions to minimize downtime. Monitoring the performance of IT services is also a key responsibility. By tracking key performance indicators (KPIs) and service metrics, they can evaluate the efficiency of IT operations and make necessary improvements. Compliance and security are paramount in IT service management. An ITSM professional ensures that all operations adhere to data protection laws, IT policies, and security protocols to safeguard organizational data and systems. Effective communication with stakeholders is vital in this role. ITSM professionals regularly engage with internal teams and clients to understand their needs and expectations, ensuring that IT services are aligned with their requirements. In summary, an ITSM professional is a versatile expert who plays a pivotal role in bridging IT services with business needs, enhancing operational efficiency, resolving issues promptly, ensuring compliance, and fostering effective communication with stakeholders.,

As an experienced candidate with 2.5 to 6 years of experience, your role will involve implementing ARCON PAM solutions seamlessly across on-premises, cloud, and hybrid infrastructures. Your responsibilities will include defining and overseeing access control policies, managing role-based workflows, and facilitating just-in-time privilege provisioning. Additionally, you will be centralizing vaulting, rotation, and randomization of privileged credentials and SSH keys, as well as monitoring, recording, and auditing privileged sessions. You will also be tasked with integrating ARCON PAM with identity services such as Active Directory/LDAP, MFA, SIEM platforms, and ticketing tools. You will need to ensure the timely application of system updates, patches, and upgrades to uphold system availability and performance standards. Day-to-day administration, incident troubleshooting, and coordination with OEM/vendor support will also be part of your routine responsibilities. Conducting compliance checks, access reviews, and generating audit reports for stakeholders will be crucial aspects of your role. You will also be responsible for creating SOPs, runbooks, troubleshooting guides, and configuration documentation. Additionally, managing change, incident, and problem processes in ITSM systems will be essential to ensure operational efficiency and adherence to best practices.,

As a Technical Support Administrator at S2 Global, an OSI Systems Company, you will be responsible for providing Level 1 support for international customer deployments using ITSM tools. Your primary focus will be on delivering excellent customer service through phone calls, emails, and self-service channels. In addition, you will be required to respond promptly to alerts generated from systems, ensuring the timely resolution of any outages or impacts on client environments. You will play a crucial role in performing system updates on client environments, adhering to Knowledge Base articles for process and procedure guidance when necessary. Troubleshooting issues related to client system performance, such as restarting services, servers, and collecting logs for further review by higher-tier teams, will be among your key responsibilities. It is essential to document all work performed on client systems diligently and identify root causes of significant impact issues, escalating recurring items to management for Problem Management. Maintaining a high level of integrity, innovation, accountability, and teamwork is imperative in upholding the company's core values. You are expected to exhibit behavior consistent with the Company's Code of Ethics and Conduct and report any quality problems or defects to management for corrective action. Qualifications for this role include 2-3 years of experience in information technology, with a focus on general IT support. Familiarity with local and wide area networks, troubleshooting IT-related issues, and understanding IT terminologies are essential. Proficiency in written and verbal English is required, and fluency in other languages will be advantageous. Experience with ServiceNow is preferred, as well as a background in working in a global environment across multiple time zones. A valid passport is also necessary for this position. Please note that this role may involve working holidays, weekends, and overnight shifts to ensure 24/7/365 coverage for clients. Duties may be adjusted or assigned as needed to meet the business requirements.,

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

As a ServiceNow technical developer, your primary responsibility will be to design, develop, and maintain applications/modules on the ServiceNow platform. You will engage with stakeholders to gather requirements, propose solutions, and implement custom applications, workflows, and integrations to optimize business processes. With 5 to 8 years of technical experience in ServiceNow and custom/scoped application development, you should be proficient in tools such as ServiceNow Studio, Service Portal, and Flow Designer for business workflow configurations. A solid grasp of Snow Architecture & Modules (e.g., ITSM, IT Service Portal, Asset Management) along with knowledge of databases, Incident management lifecycle, and web technologies (JavaScript, HTML, CSS) is essential. Your role will involve analyzing, designing, developing, testing, implementing, and maintaining UI/UX within ServiceNow. Expertise in creating service request forms, task flows, and workflows as per the specific requirements of EXL functions is crucial. You will lead the development, implementation, and maintenance of new/existing Snow Portfolio on top of the App Engine. In addition, you should be skilled in configuring/customizing the Snow platform, setting up new workflows/alerts, role assignments, and integrations with external systems using ServiceNow APIs, REST, SOAP, and other methods. As a technical solution architect, you will drive transformation initiatives and the Service desk enablement roadmap, overseeing scoping, solution design, delivery, implementation, and adoption of Snow-Service desk across EXL. Experience with scripting tools and leveraging ServiceNow standard functionality for automating routine tasks is expected. Managing data flow integration between ServiceNow and third-party systems is also a key aspect of the role. Possessing ServiceNow certifications, such as Certified Application Developer, would be advantageous. Excellent communication skills are essential for discussing technical and functional issues/solutions, particularly in high-pressure situations, with executives, support teams, and customers. The ability to collaborate effectively in a team setting and manage multiple assignments concurrently will be beneficial for success in this role.,

As a ServiceNow Developer, you will play a vital role in analyzing business requirements, designing, and implementing solutions on the ServiceNow platform. Collaboration with cross-functional teams will be key to ensuring successful delivery of ServiceNow applications and modules that meet the organization's needs. Your responsibilities will include collaborating with business analysts and stakeholders to understand requirements and translate them into technical specifications. You will design and develop ServiceNow applications while adhering to best practices and industry standards. Customizing workflows, forms, fields, scripts, and other components will be part of your routine tasks. Additionally, you will configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB, ensuring accurate configuration data within the CMDB. Monitoring infrastructure events, alerts, and incidents using ServiceNow Event Management will also be a crucial aspect of your role. Integrating ServiceNow with other systems and applications, developing and maintaining integrations, and working closely with cross-functional teams to deliver high-quality solutions will be part of your daily activities. You will be responsible for conducting unit testing, participating in quality assurance activities, and maintaining technical documentation. Providing ongoing support and maintenance for ServiceNow applications, troubleshooting issues, and training end-users and support teams on new features and functionality will also be part of your responsibilities. To excel in this role, you should possess a Bachelor's degree in computer science or a related field and have proven experience as a ServiceNow developer. Proficiency in JavaScript, HTML, CSS, and web technologies, along with strong analytical and problem-solving abilities, excellent communication skills, and the ability to work in a fast-paced environment are essential. ServiceNow certification(s) will be considered a plus. If you are detail-oriented and committed to delivering high-quality solutions, this role is perfect for you.,

As a ServiceNow Administrator & Platform Solution Architect, you will be responsible for the overall administration of the ServiceNow platform as well as building complex technical solutions within the system. Your duties will include reviewing technical solutions for ITSM, HRSD, CSM & Procurement applications on the ServiceNow Platform. You will gather requirements from Business Owners and develop fast, efficient, and large-scale solutions. Additionally, you will assess architecture and solution designs to support Kenvue objectives while aligning with ServiceNow implementation best practices. Your role will involve performing quick POCs to showcase new features to business owners and expedite the transition from design to development. You will provide technical guidance on platform-wide solutions and offer advice to the development team on building solutions in accordance with ServiceNow's best practices. Furthermore, you will coordinate with Development, Testing, and Tech Quality teams, taking ownership to deliver solutions in Production. Managing ATF (Automated Test Framework) tests within the platform for all requirements will also be part of your responsibilities. Position Requirements: - A BA/BS degree in a STEM field is required - Preferred minimum of 6 years of ServiceNow experience - Demonstrated experience as a technical architect or administrator of a ServiceNow platform - Ability to balance business needs with customization controls and speed/scale - Proficiency in a modern object-oriented programming language (e.g., JavaScript) - Experience working in and/or leading Product, Agile, and Scrum teams - Excellent written and verbal communication skills, with the ability to communicate effectively in both 1-1 and large group settings - Strong analytical and problem-solving skills Preferred Competencies: - Certification in ServiceNow System Administration, Application Development, and Scripting - Experience with modern web integration protocols (e.g., REST, JSON, SOAP/XML, etc.) - Familiarity with portable data structures (e.g., JSON, XML, etc.) - Experience with ServiceNow's Automated Test Framework - Knowledge of testing methodology including Unit, Integration, and Regression Testing This position is based in Asia Pacific-India-Karnataka-Bangalore and falls under the Engineering (IT) job function.,

As a seasoned ServiceNow Developer with over 8 years of experience, you will be responsible for driving solutions independently and serving as a Solution Architect. You should have extensive expertise in ITSM, CMDB, and various ServiceNow products. The role offers flexibility in terms of location with options including Noida, Pune, Bengaluru, and Chennai. Your key responsibilities will include ServiceNow Development, where you will demonstrate proficiency in client and server-side JavaScript, ServiceNow APIs, and extending the ServiceNow schema for custom applications. Additionally, you will manage medium to complex workflows, implement Scoped Applications on the ServiceNow platform, and integrate systems using web services and technologies like XML, HTML, AJAX, CSS, HTTP, REST, and SOAP. Strong JavaScript skills are required for scripting and customizations on the ServiceNow platform. You will also provide mentorship to junior developers, engage with stakeholders for requirements gathering, and ensure successful project delivery. Technical expertise in ITSM & CMDB, web services, Service Portal design, and database management is crucial for this role. You must hold certifications such as ServiceNow Certified System Administrator and preferably ServiceNow ITSM Implementation Specialist. Additional preferred certifications include Certified Application Developer, ITIL Certification, and micro-certifications in Automated Test Framework, Flow Designer, Integration Hub, Agile, and Test. In terms of qualifications, you should have a B.E./B.Tech degree and a total of 8-10 years of experience working in Agile Teams with the Scrum Framework. This role requires an individual who can independently deliver projects, manage complex workflows, provide mentorship to a team, and ensure customer satisfaction throughout the process.,

As an experienced Change Manager, you will be responsible for leading and overseeing the IT Change Management process to ensure the seamless implementation of changes with minimal risk to business operations. Your role will involve close collaboration with IT teams, business stakeholders, and service owners to evaluate, approve, and communicate changes while maintaining compliance with organizational policies and frameworks. You will own and manage the end-to-end Change Management process, ensuring adherence to ITIL best practices. Reviewing, assessing, and authorizing Change Requests (CRs) based on impact, risk, and urgency will be part of your responsibilities. It will be essential to ensure that all changes undergo proper documentation, testing, and validation before deployment. Leading Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings will be crucial in facilitating structured decision-making. You will need to evaluate risks, conflicts, and dependencies before approving changes and work with technical teams to define rollback plans and contingency measures for high-risk changes. Collaboration with IT teams, business leaders, and vendors will be necessary to ensure smooth implementation of changes. You will also be responsible for communicating change schedules, potential impacts, and resolutions to stakeholders, acting as the primary escalation point for change-related issues and conflicts. Compliance with organizational policies, regulatory requirements, and security standards will be paramount. Tracking and reporting on Change KPIs, success rates, and failure analysis to drive process improvements will be part of your role. Additionally, conducting Post-Change Reviews (PCRs) and lessons-learned sessions to optimize future changes will be essential. Utilizing IT Service Management (ITSM) tools like ServiceNow, BMC Remedy, and Jira will be crucial for managing changes efficiently. Implementing automation and workflow improvements to enhance the efficiency of the change process will also be part of your responsibilities. For this role, you will need a Bachelor's/Master's degree in IT, Computer Science, Business, or a related field, along with the ITIL v4 Foundation Certification. Advanced ITIL certifications in Change Management or Service Transition are preferred, as well as certifications in Project Management (PMP, PRINCE2) or Agile methodologies. A minimum of 5 years of experience in Change Management or IT Service Management (ITSM) is required, along with expertise in ITIL-based service operations and enterprise IT change governance. Experience in managing large-scale IT environments, cloud, and infrastructure changes, as well as hands-on experience with ITSM tools like ServiceNow, BMC Remedy, and Jira, will be beneficial. In-depth understanding of IT infrastructure, cloud technologies, networks, and applications, strong risk assessment, analytical, and decision-making abilities, excellent communication, stakeholder management, and leadership skills are essential for this role. You should also have the ability to drive process improvements, reduce failed changes, and enhance change velocity. If you are passionate about driving structured change management in enterprise environments and ensuring IT changes are implemented with minimal disruption, we encourage you to apply for this role.,

As a ServiceNow developer at Providence, you will play a crucial role in collaborating with the ServiceNow business analyst and development team to translate requirements into effective solutions. With a focus on IT Service Management (ITSM), Catalog items, Governance, Risk, and Compliance (GRC/IRM), and Custom modules, you will leverage your 2-5 years of experience in ServiceNow and Information Technology to drive innovation and efficiency within the organization. Your responsibilities will include analyzing business problems, designing and documenting solutions, optimizing processes, preparing technical documentation, testing in pre-Prod environments, providing end user training, and leading solution activities to support the growth of the ServiceNow deployment. Additionally, you will handle support and enhancement requests, perform code reviews, and ensure adherence to standard practices. To excel in this role, you should have hands-on experience with the development and implementation of ServiceNow Platform, ITSM, IT Asset Management (ITAM), and Custom modules. Proficiency in JavaScript scripting, Angular, Flow Designer, Portal, Workspace, and Mobile Apps is essential. Your quick thinking, technical expertise, coding skills, and effective communication will be key assets in this position. Moreover, you will be expected to demonstrate strong interpersonal skills, build positive relationships with stakeholders, possess analytical and problem-solving abilities, and have knowledge of agile methodology. Experience in Integrations, Mobile Apps, Workspace customizations, and a deep understanding of corporate strategic plans will be beneficial in fulfilling your responsibilities effectively. Join Providences dynamic Information Service team to contribute towards digitally enabling the vision of Health for a better world, leveraging cutting-edge technologies and fostering innovation in a global healthcare setting.,

As a Senior SQL Server Architect & SQL Developer at Baker Hughes, you will have the opportunity to work with cutting-edge database technology and be part of the Digital Technology team that provides tech solutions for global customers. Collaborating with stakeholders, including End Users, Product Owners, Development & Support Teams, and Product Vendors, you will be responsible for end-to-end maintenance, improvement, enhancement, and support of ValvStream, a Rulestream based DCM application. Your role will involve defining and maintaining policies and procedures for ValvStream maintenance and support services, ensuring alignment with organizational and regulatory requirements. As a Support Lead-Rulestream Applications, you will define policies and procedures for application maintenance and support, develop an application support model for timely incident resolution, work with key users to gather feedback and convert it into actionable requirements for user experience improvement, lead and manage development and support teams, collaborate with stakeholders to address issues and requirements, plan and manage application releases, and liaise with product vendors for defect resolutions. To be successful in this role, you should have a Bachelor's degree in computer science or related field, a minimum of 12 years of experience in IT Enterprise Applications maintenance and support with at least 7 years in a leadership position, knowledge of Traditional and Agile Application Development Methodology, expertise in ITSM support models, understanding of Application Lifecycle Management, strong incident, problem, and change management skills, experience with application monitoring tools, excellent leadership and communication skills, and the ability to work effectively with cross-functional stakeholders. At Baker Hughes, we value diversity and offer flexible working patterns to accommodate individual preferences. Our focus on employee development, engagement, and well-being ensures that our workforce can bring their whole authentic selves to work. We provide competitive benefits, work-life balance policies, private medical care options, life insurance, financial programs, and additional benefits to support our employees. Join us at Baker Hughes, where our innovative technologies and services are shaping the future of energy worldwide. If you are looking for a challenging role in a company that values innovation and progress, join our team and be part of a community that will inspire and support you in making a real difference. Let's work together to take energy forward.,

ECMS/TMS Req # 534762 Role ServiceNow Platform & UI Developer Number of Openings 1 Duration of project 6 months No of years experience 5+ Detailed job description - Skill Set: 1. 3 5 years of experience in ServiceNow development and administration 2. Strong expertise in Service Portal, Agent Workspace, ITSM, and CSM modules 3. Proficiency in JavaScript, Glide APIs, and ServiceNow scripting 4. Experience in handling support tickets, root cause analysis, and issue resolution 5. Exposure to ServiceNow upgrades and version migration activities 6. Good understanding of ServiceNow architecture and data models Mandatory Skills HTML, CSS, JavaScript, and the Service Portal framework. UI/UX best practices Vendor Billing range (local currency /Day) 15K/day SPOD Emails Archana_s07@infosys. com Work Location Anywhere in India BGV Pre/Post onboarding post on-boarding

Having experience in ServiceNow Development and ability to drive solutions independently. Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage. Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application Experience in managing flows and workflows of Medium to Complex in nature. Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications Understanding of Service Portal designing would be an added advantage. Location - Noida/Chennai/Bengaluru/Pune .

1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance. Location - Noida/Chennai/Bengaluru/Pune.

Platform & Technical Knowledge: Hands-on with Agile execution in ServiceNow environments. Experience in managing technical debt, integration backlogs, platform upgrades. Familiarity with license metrics, app usage analytics, and PA dashboards. Working knowledge of SAM Pro (preferred), reporting dashboards, and scoped app governance. Agile & Scrum methodology ServiceNow modules: ITSM, SPM, HRSD, ITOM, App Engine Strong Excel/pivot usage, data-driven decision making Change/release planning alignment License usage analytics and cost optimization Stakeholder communication, audit readiness, reporting ServiceNow Subscription Management and Performance Analytics Excel/PivotTables for offline usage analytics. Experience : 8 12 years (with 3+ years in ServiceNow programs) Education : Bachelors or Masters in IT, Engineering, or Business Certifications : CSM/PSM mandatory, CSA mandatory, ITIL v4, CIS-ITAM preferred Communication Skills : Excellent stakeholder, facilitation, audit, and cross-functional collaboration skills Roles Objective To drive Agile/Scrum practices within the ServiceNow program, ensuring structured delivery, backlog management, and cross-team collaboration across platform and business-aligned teams. To oversee and optimize ServiceNow licensing and subscription utilization, ensuring cost efficiency, compliance, and contract alignment across the enterprise. SAFe/ Agile Delivery Responsibilities (Scrum Master) Agile Delivery Serve as Scrum Master for multiple ServiceNow product teams (platform/core, catalog, CMDB, etc.) Facilitate all Agile ceremonies: sprint planning, daily standups, retrospectives, demos Shield team from scope creep, distractions, and blockers Drive sprint discipline: velocity tracking, burndown metrics, committed vs completed tracking Backlog & Planning Work with Product Owners to groom and prioritize backlog Track technical debt, stories, and epics tied to ServiceNow enhancements Risk & Dependency Management Track and resolve cross-team blockers Facilitate PI planning sessions and cross-pod alignment if using SAFe Ensure seamless delivery during upgrades, environment refreshes, or infra changes Reporting & Metrics Maintain sprint health metrics and retrospection logs Provide delivery updates to platform leadership and business stakeholders Enable ATF test progress and release readiness tracking License & Subscription Governance Responsibilities License Governance Own license model visibility for all active ServiceNow subscriptions (ITSM, ITOM, SPM, HRSD, etc.) Monitor and govern allocation, usage, and role assignments tied to subscription types Review licensing posture periodically with vendor and internal platform owners Usage Analytics & Optimization Perform role audits to identify misuse (e.g., ITIL roles not used in 60+ days) Align usage trends with renewals and future scaling plans Recommend role changes (e.g., move to View Only) for under-utilized users Access & Role Alignment Work with platform teams to ensure correct group-role assignments per license Track role sprawl and mitigate uncontrolled role provisioning Govern scoped app license consumption Vendor & Audit Support Support internal/external licensing audits Act as point of contact for procurement, finance, and ServiceNow account teams Maintain updated documentation of license types, counts, and consumption model

About Trianz Trianz is a leading-edge technology platforms and services company accelerating digital transformations in Data & Analytics , Digital Experiences , Cloud Infrastructure , and Security . With platforms like Concierto , Avrio , and Pulse , Trianz empowers enterprises to overcome digital transformation challenges related to time, talent, and economic uncertainty. We are looking for a highly experienced Enterprise Infrastructure Architect to lead complex infrastructure engagements, provide strategic leadership, and drive end-to-end cloud and hybrid solutions for global clients. Key Responsibilities Architecture & Design Architect and design managed infrastructure solutions across on-premises, cloud, and hybrid environments. Develop reference architectures and technical blueprints for infrastructure service delivery. Act as a trusted advisor in Enterprise Service Management, Monitoring, and AIOps strategy. Define service catalogs, SLAs, disaster recovery, and business continuity frameworks. Technical Leadership Lead infrastructure assessments and modernization strategies. Provide expert guidance on cloud migrations and automation. Drive implementation of infrastructure monitoring and performance tools. Collaborate with cross-functional teams to deliver scalable, automated provisioning systems. Service Management & Operations Design and implement ITIL-based service management processes. Develop operational runbooks and establish incident, problem, and change management workflows. Define key performance indicators and continuous service improvement plans. Client Engagement Serve as the technical SME during client discussions and pre-sales cycles. Conduct solution workshops, demonstrations, and technical deep-dives. Offer continuous optimization strategies and innovation roadmaps for clients. Required Qualifications Technical Expertise 15+ years in enterprise IT infrastructure architecture and operations. Deep knowledge of virtualization (VMware, Hyper-V, KVM), storage (SAN, NAS, cloud), and DR solutions (Veeam, Commvault, Azure Backup). Extensive hands-on experience with AWS, Azure, and Google Cloud. Familiarity with monitoring tools (SCOM, Nagios, Datadog, New Relic) and endpoint management (SCCM, Intune). Understanding of core networking (routing, switching, load balancing, firewalls). Proficiency in database administration (SQL Server, Oracle, PostgreSQL, MySQL). Service Management & Automation ITIL Foundation certified (ITIL Expert/Master preferred). Experience with tools like ServiceNow, Jira Service Management, or Remedy. Knowledge of automation and orchestration tools such as Ansible, Terraform, and PowerShell. Exposure to DevOps and cloud operations methodologies. Educational & Additional Requirements Bachelors degree in Computer Science, Information Technology, or related discipline. Relevant certifications: Azure Solutions Architect, AWS Solutions Architect, VMware VCP, etc. Strong communication, leadership, and client-facing skills. Willingness to travel for client engagements globally. Prior experience in consulting or managed services environments is a plus. Awareness of security frameworks and compliance standards. Why Join Trianz? Work with cutting-edge platforms like Concierto , Avrio , and Pulse that revolutionize cloud, data, and digital workplace transformations. Collaborate with top global clients and contribute to impactful digital journeys. Be part of a diverse and inclusive workforce committed to excellence, innovation, and continuous learning.

We are seeking a skilled and customer-focused Service Desk Analyst to provide IT support services. The role involves acting as the first point of contact for end users through various channels such as phone, email, and ITSM tools. The analyst will perform initial triage and resolution of incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Key Responsibilities: - Provide Level 1 to 1.5 technical support to end users through phone, email, and ITSM ticketing systems. - Troubleshoot and resolve basic hardware, software, network connectivity, and peripheral device issues. - Assist users with password resets, account unlocks, and access management, including multifactor authentication (MFA) support. - Log, classify, prioritize, update, and close service requests and incidents accurately in line with SLAs. - Escalate unresolved or complex issues to appropriate Level 2/3 or resolver teams following defined escalation procedures. - Guide and encourage users to utilize self-service portals, FAQs, and knowledge base articles for faster resolution. - Support end users in using conferencing tools (e.g., Teams, Zoom) and mobile device setups. - Provide priority support for VIP users, ensuring high levels of customer satisfaction. - Use approved remote access tools to provide hands-on assistance when required. - Monitor and follow up on open tickets to ensure timely resolution and user communication. - Contribute to the creation, review, and maintenance of knowledge articles, SOPs, and user guides. - Assist in communicating planned outages, maintenance activities, and IT service advisories to users. - Adhere to ITIL-aligned processes for incident, problem, and release management activities. - Maintain compliance with company security and data protection policies during all support activities. - Collaborate effectively with peers and resolver groups to ensure a seamless support experience. - Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred). - Experience in a Service Desk or IT Support role. - ITIL Foundation certification (preferred). - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools. Key Skills: - Excellent verbal and written communication in English. - Strong customer service and problem-solving skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk). - Team player with a proactive approach to issue resolution. Required Skills Service Desk, ServiceNow, Troubleshooting

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs) Ensure code quality through code reviews and adherence to coding standards Create and maintain system documentation to ensure knowledge transfer and future maintainability Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance Stay up to date on the latest ServiceNow features and functionalities. Participate in continuous improvement initiatives to optimize the ServiceNow platform Provide technical mentorship to other members of the team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Certified ServiceNow Administrator (CSA) Certified ServiceNow Developer (CAD) Other ServiceNow Implementation Specialist Certification (CIS) ITSM ITOM 5+ years of experience as a ServiceNow developer Solid experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM) Experience with scripting languages used in ServiceNow (e.g., JavaScript) Experience working with Employee Center Experience with integrating ServiceNow with external systems Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.) Proven excellent problem-solving and analytical skills Proven solid communication and collaboration skills Proven ability to work independently and as part of a team Proven passion for continuous learning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NIC External Candidate Application Internal Employee Application

EY is seeking a Senior Service Architect ServiceNow who will be responsible for designing, implementing, and governing ServiceNow solutions aligned with enterprise IT service management standards. Key Responsibilities: Design and architect scalable ServiceNow solutions across ITSM, ITOM, CSM, and HRSD modules. Collaborate with cross-functional teams for requirement gathering, gap analysis, and solution design. Define and govern platform architecture, workflows, access controls, and integration standards. Create and maintain architecture artifacts, design documentation, and implementation roadmaps. Drive platform enhancements, upgrades, and optimization aligned with best practices. Ensure compliance with ITIL and GxP (Good Practice) standards in pharma or regulated environments. Must-Have Skills: 8+ years of IT experience with at least 5+ years in ServiceNow architecture & solution design . Strong expertise in ITSM , ITOM (Discovery, CMDB, Event Mgmt) , and ServiceNow integrations (REST, SOAP) . Experience designing workflows, flow designer logic, ACLs, roles, and access controls. Certified CSA (ServiceNow System Administrator); CIS-ITSM , CIS-ITOM , or CAD preferred. Hands-on with Performance Analytics , Service Catalog , and Virtual Agent . Exposure to pharmaceutical , regulated , or GxP environments is a plus. Good understanding of Agile methodologies and DevOps pipelines . Knowledge of JavaScript , Glide API , and custom application development . Prior experience in leading platform upgrade initiatives .

This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft , relational databases, message queuing, AWS cloud services, and more. About the role Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You Youre a fit for the role if your background includes: 3+ Years of experience in .Net based applications, software development and/or technology infrastructure and operations. Bachelors degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL Certification preferred. Good to have skill is Java based application knowledge #LI-NP1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Your Role Manage and maintain standards within the HCL BigFix infrastructure across enterprise endpoints Proactively monitor system health, patch compliance, and software deployment activities Assist users and teams with analysis and resolution of endpoint-related issues Develop and deploy Fixlets, Tasks, and Baselines for automation and compliance Generate reports on patch status, inventory, and audit readiness Your Profile 4 to 12 years of experience in BigFix Administrationor Endpoint Management Proficient inFixlet development, patching workflows, and compliance reporting Strong scripting skills in PowerShell, Bash, or VBScript for automation and customization Experience with SACM, ITIL Incident Management, and Change Management processes Familiarity with Microsoft technologies (Azure, AD, Exchange, SharePoint) What will you love working at Capgemini Work on enterprise-scale endpoint environments supporting global operations Expand your expertise in BigFix, ITSM integrations, and compliance automation Clear career progression from operations to architecture and leadership roles Be part of high-impact projects that ensure endpoint security and operational excellence Thrive in a diverse, inclusive, and agile environment that values innovation and collaboration

Locations: Bangalore, Hyderabad, Chennai, Pune , Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice