5693 Itsm Jobs

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

The Role: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and performance standards. You will also contribute to the decision-making process and provide solutions to problems for your immediate team and across multiple teams. Key Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible...

The Role: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and performance standards. You will also contribute to the decision-making process and provide solutions to problems for your immediate team and across multiple teams. Key Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Key Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems ...

ITSM ServiceNow Developer Experience : 3+ years Location : Pune, India Type of Employment : Permanent Role : ServiceNow Developer Qualification : B.E Computer or IT/ MCS/MCA equivalent Job Overview : The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, CMDB and integration. Good to have HRSD skills. Key Responsibilities : Support and maintain all technical aspects of ServiceNow platform. Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development. Convert user stories into technical solutions. Possess the ability to work...

ITSM ServiceNow Senior Developer Experience : 5+ years Location : Pune, India Type of Employment : Permanent Role : ServiceNow Developer Qualification : B.E Computer or IT/ MCS/MCA equivalent Job Overview : The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM and CMDB. Good to have ITAM, ITOM, and HRSD. Key Responsibilities : Support and maintain all technical aspects of ServiceNow platform. Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development. Convert user stories into technical solutions. Possess the ability to w...

Overview of Responsibilities Bachelors degree in computer science or related field Minimum 4 years of experience in Service Delivery Management in large and complex organization processes. Good understanding of incidents, change and problem management. Understanding of test environment management is plus. Good understanding of Problem & Obsolescence management. Proficiency in SDLC and Project Management principles A good leader with problem-solving attitude Ability to work independently and under pressure, critical thinking to complete tasks and resolve conflicts. Capacity to challenge the status-quo and convince based on facts Good Analytical and Presentation Skills to senior management Pro...

Design, develop, and implement ServiceNow solutions for ITSM, CMDB, and other modules, with a focus on integration and process automation. Collaborate with business analysts, process owners, and stakeholders to gather requirements and create technical designs. Build and maintain workflows, notifications, and custom applications using ServiceNow tools such as Flow Designer and Orchestration. Lead small-scale integration efforts with external systems using REST/SOAP APIs and web services. Troubleshoot and resolve issues related to ServiceNow applications and provide user support. Stay updated with ServiceNow releases and best practices, leveraging new features to improve platform functionality...

Own the overall roadmap, and execution for ServiceNow platform, including ITSM, ITOM, CSM, FSM modules Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes Lead configuration, customization, and integration of ServiceNow with enterprise applications Optimize performance, scalability, and security of ServiceNow envi...

QualificationsExperience: Minimum of 5 years of experience spanning across traditional AI, Generative AI, IT operations and AIOps Generative AI ExpertiseProven experience in developing and implementing Generative AI solutions using frameworks like TensorFlow, PyTorch, or similar especially in IT Operations and services Deep understanding of Generative AI models, including Large Language Models (LLMs), transformers, and other relevant architectures Experience in fine-tuning pre-trained models for specific use cases Experience with prompt engineering and techniques for controlling Generative AI outputs AIOps ExpertiseStrong understanding of AIOps principles, methodologies, and tools Experience...

Point of Contact for all CSV related matters for GxP Computerized Systems and act as an interface between IT and Business for eCompliance topics in relation to GxP classified Computer Systems promoting a Quality Culture. Review and approve project related documents for GxP relevant systems including determination of GxP applicability for all GxP and non-GxP relevant systems. Establish trusted partnership with assigned IT Function with understanding of business drivers, and provide the needed day to day operational support. Review and approve the GxP impacted deviations, ensure appropriate CAPA are implemented. Contribute for the preparation of VMP and execute the plan for the systems associa...

Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM Create new and maintain existing automation test frameworks. Collect and report quality metrics from test execution. Establish quality standards and processes. Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them. Generate comprehensive test plans, execute and automate them Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Have a deep underst...

Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between...

HRSD Tech Lead Experience : 8-10 years Location : Pune, India Type of Employment : Permanent Role : ServiceNow HRSD Lead Qualification : B.E Computer or IT/ MCS/MCA equivalent Job Overview : The person should be experienced in leading implementation team of ServiceNow developers, testers. Must possess technical knowledge and hands on experience on HRSD, ITSM, Virtual Agent. Key Responsibilities : Will lead team ServiceNow HRSD developers and Testers. Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on HRSD development. Owns the requirement gathering sessions collaborating with various s...

ITSM Tech Lead Experience : 8-10 years Location : Pune, India Type of Employment : Permanent Role : ServiceNow ITSM Lead Qualification : B.E Computer or IT/ MCS/MCA equivalent Job Overview : The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience on ITSM, Virtual Agent, CMDB. Good to have ITAM and HRSD. Key Responsibilities : Will lead team ServiceNow developers and Testers. Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITSM development. Owns the requirement ...

Teleperformance Global services is looking for Application Support to join our dynamic team and embark on a rewarding career journey An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end-users They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise Responsibilities of an Application Support Professional typically include:Troubleshooting: Identifying and resolving software application issues reported by users or discovered through monitoring systems User Support: Assisting end-users with technical questions, providing gu...

Below is the JD: BMC Developer and Administrator Hands on implementation experience on the following BMC productsBMC Helix ITSM, Atrium CMDB , ITSM, ARS 7 x, SRM and ITSM suite Web Services Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management and other ITIL processesExpertise in deploying / Migrating BMC Helix ITSM / Asset Management and proficiency in IMAC ProcessKnowledge of BMC Remedy Service Level Agreements ITIL V4 Foundation a mustGood knowledge of Remedy adapters & experience in integration of Remedy with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps, CRM, provisioning s/w etc using Web services and/or AIEExperience in des...

Design, implement, and improve upon robust processes to support IT Asset Management across the organization. Develop and manage the transformational ITAM roadmap in collaboration with other IT teams, business partners, and vendors to support, secure, and manage IT Asset Management in a complex global environment from production plants to office settings. Act as tactical leader throughout a moderate subset of the organization to ensure the processes and systems support the business. Provide strategic vendor relationship management for ITAM suppliers and various third parties who deploy the technologies. Lead metrics benchmark, set targets, establish baselines, and create corresponding reporti...

Responsibilities Direct Responsibilities Develop and execute the strategy for Knowledge and CSM within ServiceNow. Define product vision, goals, and roadmap aligned with business objectives & best practices Continuously analyze market trends, industry standards, and customer feedback to drive enhancements Engage with stakeholders to gather requirements & prioritize features. Act as the primary point of contact between stakeholders, BA and Automation team. Conduct product demos, stakeholder meetings, and progress updates to ensure alignment Work closely with the leadership team on the ServiceNow roadmap for CSM and Knowledge. Lead the end-to-end product lifecycle, ensuring high-quality and ti...

Role Overview: To meet service superintendent fortnightly to analyze CPUA, Audit Ratings conversions recoveries Meet major customers to improve relations and solve complaints Conduct monthly meetings with Union representatives to sort out any problems Ensure that all administrative records are in place Conduct monthly management meetings to analyze past performance and plan for future performance Attend asset management meetings and ensure that outstanding are not increased Responsible for Service activities of all area, starting from Free OTIS service to continuous maintenance of OTIS elevator, ensuring that quality services are provided to customers to their satisfaction. Measure quality p...

Position Purpose Senior Support Analyst will be responsible to provide level 1 and level 2 functional and technical support, role will require high level of commitment and pro-activeness to maintain the 24*7 availability of the applications leveraging on other sites in follow the sun model. Support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events. Maintaining the application Infrastructure & peripherals in production and staging, managing obsolescence & upgrade activities, Role will be responsible for resolving user queries and provide functional support utilizing systems technical architecture knowledge. Ens...

Position Purpose BMC Discovery has been CIBs primary automated discovery solution since 2010. As part of an internal program, one of the critical focusses is on IT Asset Obsolescence. BMC Discovery has been flagged as a process-critical tool to provide data for: run time environment & environment management software, technical & operational software, bespoke software and business software. The data required is primarily software product version data. The core activities will be BMC Discovery TPL development, testing and release management. Engage with the vendor BMC to ascertain the TKU supportability of each product and with internal software subject matter experts. Responsibilities Direct ...

About Business line/Function: ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services. Position Purpose Role is to work on Projects, Enhancements and Defects on ServiceNow framework. Must have experience on ServiceNow ITSM area. Responsibilities Direct Responsibilities Automate and support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of im...