25 Itsm Jobs

Roles and Responsibilities : Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements. Collaborate with cross-functional teams to identify process improvements and optimize IT service delivery. Develop and maintain technical documentation for ServiceNow configurations, workflows, and integrations. Provide training and support to end-users on ServiceNow tools and processes. Job Requirements : 8-18 years of experience in IT services & consulting industry. Strong expertise in architecture, CMDB (Configuration Management Database), ITSM (Information Technology Service Management) principles. Proficiency in Servicenow platform including its modules such as Incident ...

Experience: 10+ years in ServiceNow. Role : ServiceNow developer, Business Analyst or Solution architect. Certified with ServiceNows Administrator and ITIL foundation or at least aware of ITIL processes. Should have knowledge and implemented the ITSM, ITAM, ITBM and ITOM(CMDB, Discovery and Service mapping) platform modules. Should have hands on scripting of ServiceNow (Client Script and Server Script) to under the existing scripts. Worked on Virtual Agent, IntegrationHub and Flow designer. Hands on integrate and e-Bond ServiceNow with 3 rd party applications using REST API and web services. Should be able to build the reports and dashboards using report and performance analytics modules. In...

Job Description ServiceNow Developer (CSA + CAD) We are hiring a ServiceNow Developer with mandatory CSA and CAD certifications and hands-on expertise in any 34 ServiceNow modules such as ITSM Integration, ITOM, SecOps, GRC, IRM, HRSD, Custom Applications, or UI/UX Portal. Key Requirements Mandatory: ServiceNow CSA + CAD Experience in 3–4 modules (ITSM Integration / ITOM / SecOps / GRC / IRM / HRSD / Custom Apps / UI-UX Portal) Strong skills in ServiceNow scripting, configurations, workflows, and integrations Excellent communication and problemsolving abilities Responsibilities Develop and customize ServiceNow applications and workflows. Build integrations using REST/SOAP and platform tools....

Role & responsibilities Must Have Experience • Rigorous hands on experience in implementation of at least two out of ITSM, CMDB, Employee Centre, Source2Pay, ITAM and Scope App solution using industry best practices. • Very Strong scripting Skills , Angular ,React JS • Advanced Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Knowledge of Flow Designer, Integration Hub • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. • Hands on experience with Performance Analytics • Know...

Please share your updated profile at: veeramallu.bindu@orcapod.work +91 7204265204 (Available on Call & WhatsApp) Role & Responsibilities Design, develop and customize ServiceNow applications across multiple modules Work on end-to-end ServiceNow implementations including HRSD, ITSM, CSM, FSM, ITBM, Discovery, GRC Configure and develop Catalog Items, Record Producers, Client Scripts, UI Policies, Data Policies, Business Rules and UI Actions Build and manage ServiceNow Integrations using REST, SOAP, Integration Hub, Import Sets and Transform Maps Implement workflows and automation using Flow Designer Work closely with business users to gather requirements and deliver solutions Follow Agile and...

Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively Worked with and understands th...

ITSM,CMDB ,SPM,IRM,TPRM,GEN AI,RPA,AGENTIC AI

As a ServiceNow Project Manager, you will play a crucial role in leading end-to-end delivery of ServiceNow CSDM implementation projects. Your responsibilities will include defining project scope, timelines, and resource allocation. You will be expected to manage stakeholder expectations and ensure alignment with business objectives. Additionally, overseeing governance, risk management, and compliance throughout the project lifecycle will be a key aspect of your role. To ensure successful execution, you will need to coordinate with technical teams including Architects, Developers, and Business Analysts. Preparation of project documentation, dashboards, and status reports will also be part of ...

Must Have Experience • Rigorous hands on experience in implementation of at least two out of ITSM, CMDB, Employee Centre, Source2Pay, ITAM and Scope App solution using industry best practices. • Very Strong scripting Skills , Angular ,React JS • Advanced Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Knowledge of Flow Designer, Integration Hub • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. • Hands on experience with Performance Analytics • Knowledge of Authentication ...

ServiceNow PreSales Executive – Business Development Experience: 5–15 years We are looking for a skilled ServiceNow PreSales & Executive to join our ServiceNow Business Group. This role involves working closely with sales, bid, and account teams to design impactful ServiceNow solutions and support end-to-end presales activities. Key Responsibilities Work with sales/account teams to understand client needs and design tailored ServiceNow solutions Lead RFP/RFI responses with strong technical inputs and solution documentation Support bid teams in creating technical proposals aligned with customer requirements Conduct workshops, demos, and presentations for clients Stay updated on ServiceNow pro...

Role & responsibilities Configure and customize BMC Helix ITSM modules: Incident, Change, Service Request, SLA, CMDB Develop and modify: Forms, workflows, filters, escalations Smart IT and Digital Workplace UI components Build and maintain reports and dashboards using: BMC Helix Smart Reporting Support CMDB: CI creation, relationship mapping, reconciliation rules Data validation and health checks Assist in integrations using: Helix Integration Studio Atrium Integrator / Orchestrator REST APIs, Web Services Perform unit testing, data migration, and deployment activities. Provide L2/L3 support for Helix platform issues. Document technical designs and operational procedures. If interested share...

Role & responsibilities Loc: Bangalore Exp: 4-8 yrs BMC : Please find the updated JD. We are seeking an experienced BMC Helix Developer / Solution Engineer with expertise across Innovation Studio, Digital Workplace Catalog (DWP-C), Smart IT, CMDB, ITSM, Multitenant environments, and Helix GPT. The candidate will be responsible for designing, developing, and managing custom applications, workflows, and integrations to enhance automation and user experience on the BMC Helix platform. Key Responsibilities 1. Innovation Studio (IS) & Helix SDK Design and develop codeless and SDK-based applications using BMC Helix Innovation Studio. Define record definitions, processes, views, and rules, and buil...

Position: ServiceNow Technical Lead Experience: 710+ years Location: Bengaluru/Hyderabad Chennai Role Summary We are looking for an experienced ServiceNow Technical Lead who can guide solution design, lead development across multiple ServiceNow modules, and serve as the technical face of the project during customer-facing and marketing phases. The ideal candidate is hands-on, certified, and capable of driving both technical delivery and presales/solution demonstrations. Key Responsibilities Technical Development & Solution Design Serve as the lead ServiceNow developer on a cross-functional team delivering workflow and automation solutions across multiple ServiceNow modules . Must have hands-...

As a Change Manager, your role will involve leading the Change Advisory Board (CAB) and supervising the change control process across Customer Care & Experience functions. You will evaluate, approve, and prioritize change requests based on business impact, risk, and urgency. Communication with all required stakeholders on changes being implemented for the week and providing status updates post-execution will be crucial. Ensuring standardized methods and procedures are followed for efficient handling of changes is a key responsibility. Collaborating with business and technical stakeholders to assess change readiness and impact, as well as communicating effectively for any new changes in the C...

Title and Summary Director, BizOps The Mastercard Prepaid Management Services(MPMS) BizOps team is looking for a Director who will lead a team of Site Reliability Engineers and Support Technicians. This team is responsible for day to day platform availability, Tier 2 & 3 support, defect resolutions, CI/CD pipelines, customer integrations, platform automation, monitoring/alerting maturity and ITSM maturity. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD geek who loves all things automation? - Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard...

Role & responsibilities Design, configure, and implement ServiceNow modules, workflows, and integrations. Develop custom applications and enhancements aligned with business requirements. Collaborate with product managers to translate business needs into technical solutions. Participate in backlog grooming, sprint planning, and feature prioritization. Build automation workflows leveraging ServiceNow capabilities (Flow Designer, Integration Hub). Identify opportunities for process improvements and implement scalable solutions. Explore and implement NOW Assist and Agentic AI features to enhance user experience and productivity. Stay updated on ServiceNows AI roadmap and recommend innovative use...

ServiceNow Developer CMDB Location- Gurugram (Hybrid) Experience- 3 5 Years (ServiceNow) Job Summary We are looking for a hands-on ServiceNow Developer with strong experience in ITSM and ITOM , specifically CMDB, Discovery, and Service Mapping . The role involves developing, configuring, and enhancing the ServiceNow platform in an enterprise environment to improve service quality, automation, and data integrity. The candidate will collaborate closely with infrastructure, operations, and application teams to support global IT operations. Key Responsibilities Customize, configure, and develop ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Asset Managemen...

Greetings from TCS!! We have Walkin Drive Date 17th Jan 2026 Add: Tata Consultancy Services Ltd, Mumbai Yantra Park, Welcome Block, Pokharan Road Number 2, TCS Approach Rd, Thane West, Thane, Maharashtra 400606. Role & responsibilities ServiceNow Job Description : 1) Primary Skills ServiceNow Development , Architect and Administration, CMDB , Integration, Hardware Asset management 2) Secondary Skills Software asset management , Automated Test Framework Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management . Good years' experience as a ServiceNow Administrator/Developer with JavaScript ITIL foundation certificate ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications...

As a Servicenow SAM Pro Expert, your role will involve utilizing your expertise in ServiceNow platform development and administration. You will be responsible for working on modules such as HAM (Hardware Asset Management) and SAM (Software Asset Management). Your key responsibilities will include: - Demonstrating strong experience (4 years minimum) in ServiceNow platform development and administration - Hands-on experience in at least one or more of the following modules: HAM (Hardware Asset Management), SAM (Software Asset Management) - Proficiency in ServiceNow scripting, JavaScript, Jelly, REST/SOAP integrations, workflows, and UI policies - Knowledge of ITSM, ITOM, and IT asset managemen...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typi...

We are looking for a highly skilled and experienced Resident Multispecialty to join our team at Fortis Healthcare Ltd. The ideal candidate will have a strong background in medicine and excellent clinical skills. Roles and Responsibility Provide high-quality patient care and treatment in various specialties. Collaborate with other healthcare professionals to develop and implement effective treatment plans. Conduct thorough medical examinations and diagnose patients' conditions. Develop and maintain accurate patient records and reports. Participate in ongoing education and training to stay updated on the latest medical techniques and technologies. Contribute to the development of new treatment...

Key Responsibilities: Monitor IT systems and applications to detect incidents and service interruptions. Triage and classify incoming incident reports according to severity and impact. Coordinate incident response, ensuring that relevant support teams are engaged. Perform initial troubleshooting steps to assist in rapid resolution. Escalate incidents as necessary and ensure timely communication to stakeholders. Track incident progress, document findings and actions in the incident management system. Conduct root cause analysis and contribute to post-incident review meetings. Create and maintain incident-related documentation, runbooks, and knowledge base articles. Ensure compliance with orga...

As the USS - Onsite IT & Service Desk Head in the GDS Region at EY, your role is to lead EY's USS related IT service delivery operations across GDS locations. Your responsibilities include owning the end-to-end delivery of IT services, ensuring SLA compliance, managing critical incidents, overseeing the Service Desk vendor, developing and executing GDS-specific onsite IT strategy, leading a team of onsite engineers and managers, and managing GDS region budgets for onsite IT services. You will also be responsible for ensuring compliance with EY's security, risk, and data protection standards. Key Responsibilities: - Own end-to-end delivery of IT services across EY offices under GDS region. - ...

Role & responsibilities Bachelors degree, preferably in Computer Science, Software Engineering, or any other Engineering field. 4+ years with Prod Support expertise. Technical Experience: Expertise in at least one technology stack designing, coding, testing, and delivering software. Proficiency in scripting and programming languages like Python or Java Deep experience with AWS (EC2, S3, Lambda, CloudWatch, etc.), Azure, and GCP is critical Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting Experience with Docker, Kubernetes, Ansible, Puppet, or Chef for managing deployments Skills in diagnosing and resolving produ...