2273 Service Management Jobs

Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations Key Responsibilities: Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards Prepare and present regular service delivery performance reports to management and stakeholders Provide exceptional customer service and act as an advocate for our clients Requirements: Bachelors degree in Business Administration, IT, or a related field Minimum of 5 years of experience in service delivery management or a related role Proven track record of successfully managing service delivery processes and teams Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines Exceptional problem-solving and decision-making abilities Strong leadership skills and the ability to motivate and inspire team members Proficiency in MS Office and project management software Knowledge of ITIL framework is a plus We Offer: Competitive salary and benefits package Dynamic and collaborative work environment Opportunities for career growth and development Exposure to a variety of industries and clients Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards Prepare and present regular service delivery performance reports to management and stakeholders Provide exceptional customer service and act as an advocate for our clients Requirements: Bachelors degree in Business Administration, IT, or a related field Minimum of 5 years of experience in service delivery management or a related role Proven track record of successfully managing service delivery processes and teams Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines Exceptional problem-solving and decision-making abilities Strong leadership skills and the ability to motivate and inspire team members Proficiency in MS Office and project management software Knowledge of ITIL framework is a plus We Offer: Competitive salary and benefits package Dynamic and collaborative work environment Opportunities for career growth and development Exposure to a variety of industries and clients Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager

As a member of the RBU North - Service team in Jodhpur, Rajasthan, India, you will be responsible for providing high-quality service to our customers. Your primary focus will be on ensuring customer satisfaction and resolving any issues or concerns that may arise. This role requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. The ideal candidate will have a passion for customer service and a desire to continuously improve the customer experience. You should be able to handle multiple tasks simultaneously and prioritize effectively. Additionally, a positive attitude and a willingness to go above and beyond to help our customers are essential for success in this role. If you are looking for a rewarding opportunity to make a difference in the lives of our customers, we encourage you to apply for this position. Join our team in Jodhpur and be a part of our commitment to providing outstanding service to all who interact with our organization.,

You are an integral part of CirrusLabs, a company dedicated to digital transformation and innovation. Your role as a SAP FI Functional Consultant (Product Owner) is crucial in ensuring the delivery of value to the organization. Based in Hyderabad, with 6-8 years of experience, you will take ownership of a portfolio of applications, optimizing systems and supporting client practitioners nationwide. Your responsibilities include enhancing bespoke SAP modules for financial postings, addressing business issues, and contributing to the application roadmap. Effective communication with various stakeholders, from senior management to technical teams, is essential. You will collaborate with internal and vendor teams, ensuring the optimal performance of IT services and products. To excel in this role, you must exhibit proficiency in project management, agile methodologies, requirement gathering, vendor relationships, and service management. Managing projects, providing subject matter expertise, and resolving support incidents are key facets of your position. Your ability to drive system enhancements, maintain compliance, and engage with the product community is vital. Your professional experience should encompass technical project management, business analysis, cloud applications, and SAP FI expertise. Strong relationship-building skills, analytical capabilities, and a customer-focused approach are essential. A degree in Information Systems Management or equivalent is required, with additional certifications such as Agile exposure or ITIL Foundation being advantageous. With a proactive mindset and a commitment to excellence, you will contribute to the success and growth of CirrusLabs.,

As a People Systems Analyst, your primary responsibilities will involve working closely with stakeholders to define and refine requirements for successful change implementation. This will include analyzing business needs, system and process changes, business readiness, and service introduction. You will be responsible for maintaining and updating the People system by supporting regular releases, developing test scripts, and ensuring thorough testing. Additionally, you will triage, assign, and monitor the progress of tickets through governance mechanisms and regular check-ins with the IT team. Collaboration with IT and the People team will be essential to translate business objectives into technical requirements and ensure that the People system aligns with organizational needs. You will also be tasked with identifying process-related improvements and policy changes to enhance system efficiency and optimize user experience. In terms of software implementation and improvements, you will work closely with IT to support software implementation projects, integrate new modules or point solutions, and prioritize change activities within the People systems. Additionally, you will support the introduction of new People services through service introduction, provide training and engagement to key stakeholders, and create system-related how-to guides and knowledge management articles. Reporting will be a key aspect of your role, as you will need to provide clear reporting on People system change activity, system adoption, and key performance indicators. You will also be responsible for monitoring and reporting on the Return on Investment of People system change activities. To excel in this role, you should have a working knowledge of HR/People technology platforms, with knowledge of SAP SuccessFactors being advantageous. A proven delivery record in HR IS or IT-related projects, learning agility, attention to detail, and diligence are also essential qualities. Having a growth mindset, the ability to navigate complexity successfully, and an understanding of working in an Agile environment will be beneficial. Excellent communication skills, a commitment to data confidentiality, and the ability to manage multiple projects in a dynamic environment are crucial for this role. Proficiency in Microsoft Suite and familiarity with project and service management tools are required, while hands-on knowledge of SQL Reporting would be favorable. Supporting a culture of collaboration, teamwork, and continuous learning across the organization is a key aspect of this role.,

The position of Service Manager is currently open at H & H Motocorp LLP (Citroen, Jeep) in Tirunelveli. As the Service Manager, you will be responsible for overseeing the service department and ensuring the smooth and efficient operation of service processes. We are looking for candidates with a Diploma or Degree qualification and a minimum of 5 to 10 years of relevant experience in the automotive service industry. The salary for this position will be as per company norms. As the Service Manager, you will be expected to manage a team of service technicians, coordinate service schedules, and maintain high levels of customer satisfaction. Additionally, you will be responsible for handling customer inquiries, resolving service-related issues, and ensuring compliance with company policies and procedures. This is a permanent, full-time position that requires you to work on-site at our location in Tirunelveli. In addition to your salary, you will also receive benefits such as cell phone reimbursement and Provident Fund contributions. If you meet the qualifications and experience requirements for this role and are interested in joining our team, please contact us at 9488995077. We look forward to hearing from you soon.,

The Process Lead - OTC at Bunge will be responsible for owning the Order to Cash (OTC) sub-process, including order management & fulfillment, credit management, AR, and collections. The main purpose of this role is to design a best-in-class process that is compliant and standardized across the organization. Key responsibilities of the Process Lead - OTC include finalizing the To Be process design, owning the design for OTC processes within the framework of the Target operating model, signing off on config changes, customization, and development, monitoring and measuring the performance of the OTC business process, and continually improving the business process flow utilizing industry-leading practices. The Process Lead - OTC will also help Team Leaders set policies and procedures for the OTC process, act as a key contact person for internal and external groups affected by the OTC process, assist the team in troubleshooting and decision-making, ensure compliance with Groups Sarbanes Oxley program and Standard Policy and Procedures, and manage communication for changes arising from process transformation. In terms of knowledge and skills, the ideal candidate should have in-depth knowledge of the end-to-end Order to Cash process, strong knowledge of OTC tasks in the SAP environment, experience in FSCM Vistex, ServiceNow, and Promenta, a sound knowledge of finance business processes and their impact on business performance, expertise in SAP ECC, S/4, and OneStream, and a good understanding of tools and applications used in these processes. The Process Lead - OTC should have experience in working with business stakeholders, principles of business process management and process performance, process transformation, business process re-engineering, service delivery models, target operating models, service management, and developing standards for process documentation and knowledge retention. Excellent communication, negotiation, and change management skills are also essential. The ideal candidate should have a minimum of 12 years of work experience in a similar role, preferably in the Agribusiness/Commodity trading industry, experience in managing people and processes through sustained change, an eye for details, the ability to provide high-quality customer service, and strong problem-solving and organization skills. A strong command of written and oral English and local language, as well as proficiency in Microsoft Office, is required. Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, is an Equal Opportunity Employer, offering sustainable products and opportunities for farmers and consumers worldwide.,

As a Problem Management Specialist with expertise in the Banking/Finance domain, you will be an integral part of the team at FIS. You will be responsible for managing Problems effectively through their lifecycle, ensuring documentation is accurate in the Service Management Toolset. Attending Post-Incident Reviews, organizing Problem reviews, and prioritizing tasks related to Problem Investigations and Known Errors will be a key part of your role. To excel in this position, you should have a minimum of 3-6 years of experience in Problem management, with a deep understanding of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis, etc. Familiarity with IT standards and best practices, particularly ITIL, will be essential. Your ability to analyze, think creatively, and communicate effectively across all levels of the organization will be crucial. Having knowledge of FIS products and services, as well as the financial services industry, will be considered an added advantage. In return, we offer you the opportunity to be part of a leading FinTech product MNC, a variety of benefits to support your well-being, a diverse role with significant responsibilities, and a dynamic international work environment with an innovative team. At FIS, we are committed to safeguarding the privacy and security of personal information. Our recruitment process primarily involves direct sourcing, and we do not accept resumes from agencies not on our preferred supplier list. Join us at FIS, where you can tackle challenging issues in financial services and technology while being part of a collaborative, entrepreneurial, and fun team.,

Are you passionate about Service Management and Platform Do you want to contribute to the development and evolution of the strategic Platform Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated We are looking for a ServiceNow Business Analyst to join our team and help us with the following responsibilities: - Conduct information gathering activities such as surveying, analyzing and evaluating processes, products, and services using a variety of internal and/or external data. - Determine required solutions and assist in implementations. - Document "as is" and "to be" processes and business requirements documents. - Support project management tasks in the areas of quality control and project management. - Recommend improvements, solutions, and respective implementation plans. - Specify working products along defined principles, guidelines, and modeling processes using appropriate tools. - Reconcile requirements with different stakeholders and ensure communication and traceability. - Support the business stakeholder by describing and defining the business processes including the (organizational) structures involved. You will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank. Service Management Technology and Platform is responsible for the delivery of Service Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according to organizational needs. Your expertise should ideally include: - 5 years of experience related to Projects / Change Programs. - In-depth understanding of the ServiceNow configuration and development features and ability to leverage this knowledge when liaising with stakeholders. - Excellent analytical and problem-solving skills, excellent communication skills. - Experience of working within an agile team, familiarity with the Scrum methodology, and working knowledge of GitLab. - Ability to propose alternative solutions to a problem while working collaboratively with other team members. - Excellent communication, presentation, and documentation skills with a keen eye for detail. - Certified ServiceNow Admin. - Fluent in written and spoken English and able to work effectively in a global, multicultural environment. UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors with a presence in all major financial centers in more than 50 countries. If you are dedicated to your craft, passionate about putting people first, and thrive in a collaborative environment, consider joining us at UBS. We value diversity, inclusive culture, and support disability inclusion. Contact us if you need reasonable accommodation/adjustments throughout the recruitment process.,

The Catering Supervision role involves overseeing food preparation and service at catered events. You will be responsible for ensuring smooth service during all shifts, including opening and closing procedures. Managing staff schedules and ensuring adequate staffing levels will be part of your responsibilities. You will also be in charge of maintaining a clean and organized kitchen and dining area, as well as managing food and beverage inventory. This is a full-time position based in Bengaluru, Karnataka. The work location is in person.,

As a Service & Operations Manager at Trak N Tell, you will have the exciting opportunity to lead a team of backend field service coordinators, technicians, freelancers, and service franchises. Your responsibilities will include daily team work allocation, performance review, training, coaching, and mentorship to ensure qualitative and quantitative output from the field service team. Your role will involve ensuring timely delivery of services in accordance with company guidelines, as well as equipping field service technicians with the necessary tools, technology, and training. You will oversee the completion of service reports, documentation, and maintenance records to maintain compliance standards. Additionally, you will be responsible for developing a service network for the timely delivery of quality services and ensuring cost-effective service delivery within estimated timelines. To excel in this position, you should possess a Bachelor's degree or diploma in electronics or equivalent experience, along with 10+ years of experience in field service management or a similar technical field. Strong leadership and team management skills are essential, along with proficiency in Microsoft Excel and PowerPoint for managing reports and presentations. Problem-solving, decision-making, communication, and interpersonal skills are crucial for this role. You should also have proficiency in service management software and tools, as well as a solid understanding of service operations, customer service, and technical support processes. Strong organizational and multitasking abilities will be beneficial, along with a willingness to travel to customer sites as needed. By continuously analyzing customer feedback and market trends, you will drive continuous improvement in service delivery and enhance the overall customer experience.,

Join us as a Network Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Network Engineer, you should have experience with: - Good years of relevant experience in network administration, designing, planning, implementation, installation, configuration, maintenance, security policies, and troubleshooting. - Experience with Cisco routers/switches/routing protocols and other network equipment. - Good troubleshooting experience on multiple networking platforms and technologies. - IP Address and DHCP management. Good knowledge of ITIL framework and Service Management. - Work with Cisco, Fortigate, and Ansible technologies to support network needs. - Participate in meetings and activities aligned to EMEA, APAC, and AMER business hours. Collaborating with IT Personnel and vendors. - Certifications like CCNA (Mandatory), SD-WAN, or additional certifications (e.g., CCNP) are a plus. Some other highly valued skills may include: - Routing, Switching, ACI technologies, and Nexus platforms, Firewall Security, and support Automation capabilities. - Basic understanding of automation scripting and good-to-have knowledge of Python and Ansible. - Strong troubleshooting and configuration skills. The purpose of the role is to build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. **Accountabilities** - **Build Engineering:** Development, delivery, and maintenance of high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimization, and resourcing requirements. - **Incident Management:** Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. - **Automation:** Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines. - **Security:** Implementation of secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including the protection of hardware, software, and data from unauthorized access. - **Teamwork:** Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach. - **Learning:** Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. **Analyst Expectations** - Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. - Requires in-depth technical knowledge and experience in their assigned area of expertise. - Thorough understanding of the underlying principles and concepts within the area of expertise. - Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - Will have an impact on the work of related teams within the area. - Partner with other functions and business areas. - Takes responsibility for end results of a team's operational processing and activities. - Escalate breaches of policies/procedure appropriately. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct. - Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services, and processes within the function. - Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. - Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. - Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave. This role is based in Pune.,

You should have a minimum of 5 years of experience in working in an IT Service Continuity Management role. Your role will require excellent interpersonal skills, emphasizing collaboration and analytical capabilities. Strong communication, stakeholder management, and stakeholder influencing skills are crucial for this position. It is essential that you possess deep expertise in at least one or two technology stacks and demonstrate the ability to quickly learn new technologies. As part of your responsibilities, you will need to coach and guide a team of Engineers or other Service Management Staff. Additionally, you should be capable of analyzing solutions or processes, including Service Management, and providing recommendations to simplify them. Your role will also involve improving team operational practices by incorporating best practices and successfully launching new features or re-architecting old features while balancing technology with business value. Proficiency in service management, scripting, packaging tools, or programming knowledge in various software languages is expected. Candidates with experience and proficiency in object-oriented design and analysis, strong analytical and reasoning skills, and the ability to visualize processes and outcomes will be highly valued. You should also be able to develop test plans and quality assurance procedures, as well as recommend changes in policies and procedures. An awareness of Technology Governance, Risk, and Compliance is necessary to excel in this role.,

As a dynamic and experienced State Service Incharge, you will be responsible for overseeing and driving after-sales service operations in Chandigarh and Ludhiana. Your main objective will be to ensure high customer satisfaction, efficient service delivery, and seamless coordination between service centers, dealers, and internal teams. Your key responsibilities will include managing end-to-end service operations within the assigned state, handling escalations, and ensuring prompt resolution of customer complaints. You will also be required to monitor and evaluate service centers" performance, Turnaround Time (TAT), and customer satisfaction levels. Additionally, you will need to coordinate with the Head Office, sales teams, and logistics to ensure smooth service delivery. To excel in this role, you must conduct regular audits and training sessions for service partners and technicians, maintain inventory and spare parts planning at service hubs, and prepare and submit regular Management Information System (MIS) reports. Building and strengthening relationships with dealers and partners will be crucial for improving service coverage. Therefore, your ability to communicate effectively, lead teams, and solve problems efficiently will play a significant role in your success. Moreover, being well-versed in regional languages, in addition to Hindi and English, is essential for effective communication. The ideal candidate should have a minimum of 4-6 years of experience in service management, preferably in consumer electronics or IT peripherals. A technical background and willingness to travel extensively within the state are also required. If you are a graduate in any discipline with strong leadership skills, this opportunity may be the perfect fit for you.,

The Customer Service Representative role in the Finance entity provides first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, and other Consumers. You will ensure timely and accurate responses with a high level of customer satisfaction. This is a 24/7 support role with a flexible schedule. As a Customer Facing (CF) CSR, you will have a broad understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations through various contact channels. You will be the primary contact for BP telephone-based enquiries from Key Customers. Your key responsibilities include: - Implementing day-to-day customer service tasks to meet customer expectations and performance indicators. - Serving as a point of contact for key account customers and addressing their enquiries. - Resolving customer issues proactively and efficiently. - Providing customer service via various channels including internet, phone, fax, and email. - Monitoring supply outages and responding to orders promptly. - Logging, assigning, and tracking customer queries and requests. - Supporting GBS activities and triaging high-risk customer issues. You should have: - A Level standard education or equivalent. - 2-3 years of customer service experience in a telephone environment, preferably with Key Account Customers. - Strong communication, time management, and problem-solving skills. - Motivation and ability to build effective relationships. - Experience with SAP, Siebel, and MS Office applications. This role may require negligible travel and is eligible for relocation within the country. It is a hybrid of office and remote working. Please note that employment may be contingent upon adherence to local policies, including background checks and pre-placement screenings.,

We are CirrusLabs, a niche digital transformation company dedicated to helping customers realize value through innovation. Our mission is to co-create success with our customers, partners, and community by enabling employees to dream, grow, and make things happen. At CirrusLabs, we are committed to excellence and strive to maintain integrity with our employees and customers. Every action we take is driven by value, and the core of our organization lies in our well-knit teams and employees. As a member of our team, you are the core of a values-driven organization. You possess an entrepreneurial spirit and enjoy working as part of well-knit teams. Valuing the team over the individual, you welcome diversity at work and within the greater community. Unafraid to take risks, you appreciate a growth path with your leadership team that fosters personal and professional development both inside and outside the organization. You thrive on continuing education programs sponsored by the company to strengthen your skills and become a thought leader in the industry. We are currently seeking a talented SAP FI Functional Consultant (Product Owner Role) to join our team. If you are excited to be part of a winning team and are eager to grow your career, CirrusLabs is the perfect place for you. Location: Hyderabad Experience: 6 - 8 years Your Role: As a Product Owner, you will be responsible for a portfolio of applications and ensuring that it delivers value to the company. Your duties include optimizing the system, supporting client practitioners nationwide, and driving your portfolio to provide perceived value to the business. Additionally, you will be responsible for supporting and developing bespoke SAP modules designed to manage financial postings for the business's partners. Your primary role involves enhancing the existing solution to meet evolving business and technological requirements, resolving business issues, and aligning with the long-term application roadmap. This challenging position requires flexibility in communicating across different audiences, including D-Level senior management, technical teams, wider business stakeholders, project-oriented teams, service-oriented teams, and various relationships within the organization. You will have access to client infrastructure to leverage knowledge and expertise from multiple domains to drive innovation forward. To excel in this role, we are looking for evidence of strong skills in the following areas: - Project Management: Understanding project management concepts, managing small projects up to 30k. - Product Ownership: Familiarity with Agile methodologies, product roadmap structuring, and progress tracking. - Requirement Gathering: Ability to listen to stakeholders, work as a subject matter expert, translate needs into technical specifications, and champion standardization. - Vendor Relationships: Collaborating with internal and external vendor teams to maximize value. - Service Management: Accountability for product support and IT service delivery, understanding KPIs, metrics, and issue escalation. Your Professional Experience: Essential: - Technical Project Management exposure - Business analysis experience - Cloud-based applications management - SAP FI experience - Strong configuration and testing skills in SAP FI - Vendor management expertise - Relationship building skills - Analytical, logical, and methodical approach - Troubleshooting and problem management skills - Excellent communication and customer-focused attitude - Ability to translate technical issues into business language - Full project life-cycle experience - Information Systems Management degree Desirable: - Agile exposure - PRINCE2 and ITIL certifications,

Join us as a Security Assessment Administrator at Barclays, where you will spearhead the evolution of the digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise digital offerings, ensuring unparalleled customer experiences. You may be assessed on key critical skills relevant for success in the role, such as experience with third-party vendor management and job-specific skillsets. To be successful as a Security Assessment Administrator, you should have experience with: - Service management experience - Good working experience with tools such as Confluence, JIRA, SharePoint, Excel, etc. - Strong written and verbal communication skills - Good knowledge of cybersecurity, especially penetration testing, vulnerability management, etc. Desirable skillsets/good to have: - Skills in workflow management solutions - Minimum education qualification of Graduate - Experience working as an assessment coordinator in a strong regulatory environment This role will be based out of Pune. Purpose of the role: To design, develop, and improve software using various engineering methodologies that provide business, platform, and technology capabilities for customers and colleagues. Accountabilities: - Develop and deliver high-quality software solutions using industry-aligned programming languages, frameworks, and tools. Ensure code is scalable, maintainable, and optimized for performance. - Collaborate cross-functionally with product managers, designers, and engineers to define software requirements, devise solution strategies, and ensure seamless integration with business objectives. - Collaborate with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. - Stay informed of industry technology trends, contribute to the organization's technology communities, and foster a culture of technical excellence and growth. - Adhere to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. - Implement effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations: - Consult on complex issues and provide advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk, develop new policies/procedures, and manage risk to strengthen controls. - Perform work closely related to other areas, understanding how areas coordinate to achieve organizational objectives. - Collaborate with business-aligned support areas to stay informed of business activity and strategy. - Engage in complex data analysis from multiple sources to solve problems creatively and effectively. - Communicate complex information, influencing stakeholders to achieve outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Additionally, they are expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for behavior.,

As an IT Technology Services Expert in Availability Management at SAP, you will play a crucial role in coordinating and driving various teams involved in Problem Management, Critical Incident Management, and Event Management. Your primary responsibility will be to ensure the swift restoration of services during critical incidents for customers, conduct root cause analysis, and facilitate remediation for major incidents. Additionally, you will be responsible for maintaining effective communication with internal stakeholders, providing regular updates on the status and progress of service restoration, and collaborating with various roles within the organization to drive continuous improvement initiatives across different service areas. Your tasks will involve coordinating activities among teams working on Problem Management, Critical Incident Management, and Event Management, ensuring quick service restoration, conducting root cause analysis for major incidents, and driving continuous improvement initiatives across these areas. You will be required to liaise with stakeholders such as ZOR Service Execution Owner, CIM Service Execution Owner, Event Management Service Execution Owner, Incident Management Service Area Owner, Process Managers, Major Incident Managers, Managed Service Providers, and Senior Management to ensure seamless coordination and execution of service restoration activities. To excel in this role, you should possess a Bachelor's or Master's degree in Business Administration, Computer Science, IT, Engineering, or a related field. Additionally, having professional certifications such as ITIL Foundation Certification, cloud operations/hyperscaler related certification, and project management certification will be considered advantageous. Your role will be pivotal in guaranteeing the quickest possible service restoration for customers" critical incidents, conducting root cause analysis, and driving continuous improvement initiatives across different service areas within the organization. At SAP, we are committed to fostering a diverse and inclusive workplace where every individual, regardless of background, feels valued and empowered to perform at their best. We believe in the strength of diversity and invest in our employees to help them realize their full potential. By joining SAP, you will be part of a purpose-driven and future-focused organization that values collaboration, personal development, and creating a better and more equitable world. If you are passionate about leveraging technology to drive positive change and want to bring out your best, SAP is the place for you.,

As a Private Banker/ RM (Relationship Manager) at our organization, your core purpose will be to engage with high net-worth individuals and ultra-high net-worth clients, both individuals and corporates, providing them with comprehensive advice on their investment and financial requirements. Your primary responsibilities will include building and managing client relationships, enhancing portfolio sizes, and increasing wallet shares of existing customers while strictly adhering to compliance guidelines. You will be expected to partner with clients to gain insights into their business needs and objectives, effectively communicate our organization's value proposition through proposals and presentations, and engage with clients regularly to provide value-added services. Revenue generation and business development will be key aspects of your role, where you will drive and monitor revenue and volume targets, ensure optimal product penetration including fee-based advisory services, and maintain market mapping for each client. Your proactive approach in sourcing, acquiring, and expanding high-value customer relationships will be crucial in maximizing sales and service opportunities. Additionally, you will be required to build an active internal network to drive superior multi-channel/market service offerings and delivery, creating new opportunities with existing and potential clients. If you are a dynamic professional with a strong background in relationship management and a passion for driving business growth, we invite you to apply for this exciting opportunity. Kindly submit your resume to monica@rypro.co.in for consideration.,

The Shift Manager for the Global Helpdesk position at Walmart plays a crucial role in the IT environment by serving as the Single Point of Contact (SPOC) for Walmart Associates. As part of the client services team, you will be responsible for addressing various IT issues, such as End User Computing, Server, Network, Collaboration, AV Support, and other infrastructure services. Your primary duties will involve overseeing the day-to-day IT operations of the service desk, managing the service desk team, and ensuring continuous development and improvement of the service desk. Your responsibilities will include creating, managing, and maintaining service desk processes while ensuring adherence to standards. You will be tasked with developing a global support strategy, building the organization, establishing policies, and consolidating support work across regional offices into the global service desk. Additionally, you will lead the end-to-end ITSM service, identify and implement ITIL best practices, and provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle. To excel in this role, you should have at least 8 years of experience in IT Operations within medium to large corporations, with a focus on Service Management and back-office systems. A minimum of 3 years of experience as a shift lead/Manager for a global service desk is required. A deep understanding of Service Management using ITIL and ITSM frameworks, as well as experience in incident and crisis management, is essential. Possessing an ITIL Foundation Certification and familiarity with ITIL Service Operations will be advantageous. You should demonstrate a strong orientation towards technology service desk operations, including metrics, KPIs, and reporting. The ability to drive continuous improvement, manage priorities effectively, and work under minimal supervision is crucial. Excellent communication and documentation skills, attention to detail, and flexibility to work in a 24x7 environment with rotating shifts are also essential. In addition, experience with data set tools such as PowerBi, Tableau, DataBricks, and Dataiku is desired. As part of Walmart Global Tech, you will have the opportunity to work in a dynamic environment where your contributions can impact millions of people. Walmart values inclusivity and strives to create a workplace where every individual feels respected and valued. If you meet the qualifications and are looking to join a team that is at the forefront of retail disruption, then this role may be the perfect fit for you.,

At EY, you'll have the opportunity to shape a career that is as unique as you are. With our global reach, support, inclusive environment, and cutting-edge technology, you'll have the resources to become the best version of yourself. Your individual voice and perspective are essential in helping EY evolve and improve. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As a Guidewire Policy Centre Support professional with 1.5 to 2.5 years of experience, your key responsibilities will include providing support and maintenance for Guidewire Policy Center. You must be willing to work in rotational shifts (India Shift, US Shift) and provide on-call support on a rotational basis. Your expertise will be crucial in maintenance, configuration, testing, integration, and deployment tasks. You will manage Guidewire CC Configuration and Integration, as well as design, modify, and implement the Guidewire product suite. To excel in this role, you should possess a deep understanding of the Guidewire framework, implementation, architecture, and components. Experience with GuideWire Policy Center 9.0 version or higher is required. Proficiency in development streams such as Configuration, Integration, or both is essential. Your skills in Guidewire platform, including Gosu scripting, UI, and Data Model, will be put to good use. Additionally, you will implement rules using GOSU scripting, configure metadata rules, and integrate with external systems using Guidewire supported techniques. Ideal candidates will have a strong background in Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, and Enterprise Messaging Systems. Knowledge of Tomcat, WebSphere/WebLogic, enterprise system integration, and the insurance domain is preferred. Your experience with incident management, problem management, and tools like ServiceNow, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins will be valuable in this role. To qualify for this position, you must have expertise in Guidewire CC Config, Gosu scripting, UI & Data Models, Core Java, J2EE, XML, Web Services (SOAP/REST), ANT, SQL, Spring, Hibernate, Castor, any Enterprise Messaging System, and Tomcat or WebSphere/WebLogic. Certification in Guidewire CC and ITIL is considered a plus. In return, EY Global Delivery Services (GDS) offers a dynamic and global delivery network that spans across multiple countries. You will have the opportunity to collaborate with diverse teams and work on exciting projects with well-known brands. Continuous learning, personal growth, transformative leadership, and a diverse and inclusive culture are at the core of our values at EY. Join us at EY and be part of building a better working world, where you can make a meaningful impact and grow both personally and professionally.,

As a Shift Lead IDC Facilities (ISP+OSP) at our IDC Facility Management unit, you will be responsible for managing power design, delivery, installation, HVAC systems operation, security, and service delivery. Your primary mandate includes incident management, problem management, change management, performance management, capacity management, configuration & availability management activities, escalation handling, team management, and O&M of utility equipment. Moreover, you will be entrusted with the utility management of our mission-critical data center facility. Your key responsibilities will involve ensuring the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems, in adherence to company policies and procedures. You will lead a team of managers and professionals to deliver data center facility services consistently and effectively. Communication with senior management regarding the status of operational processes is crucial, along with coordination of projects, capacity management, and optimization of safety, performance, reliability, and efficiency. Additionally, you will be required to develop, implement, and manage maintenance plan schedules and processes, ensuring compliance with regulations and directives from regulatory agencies. Managing the data center documentation, overseeing vendor selections, contracts management, and supervising facility technicians and sub-contractors will also be part of your responsibilities. Your availability as an escalation point for data center facility issues 24x7 is essential. On the technical front, your responsibilities will include installation, commissioning, management, and operation of various electrical systems and equipment such as Emergency Diesel Generator sets, UPS systems, Battery Banks, Power Distribution panels, HVAC systems, and more. Your educational background should include a degree in Electrical/Mechanical engineering with a minimum of 5 to 10 years of relevant experience in projects implementation, operations, and management, preferably in data centers or large mission-critical facilities in IT/Telecom sector. Your nature and scope of responsibilities should demonstrate good technical knowledge, leadership skills, experience in large-scale operations, team management, day-to-day O&M tasks, incident management, change management, and escalation workflow management. Essential knowledge and skills required for this role include technical proficiency in Electrical & Mechanical engineering, awareness of BMS/DCIM, ability to work independently, strong leadership and communication skills, and knowledge of ISO compliance and certifications.,

The primary responsibility of this role is to effectively manage incidents, changes, and problems to ensure minimal impact on business operations. This includes promptly resolving incidents, prioritizing and tracking them until resolution is achieved. Additionally, overseeing the change management process to assess risks, document changes, and communicate them to stakeholders is crucial for smooth implementation. Identifying recurring incidents and analyzing root causes to develop preventive solutions is a key aspect of problem management. Collaborating with IT teams, vendors, and stakeholders is essential for effective service delivery and continuous improvement. Generating reports on incidents, changes, and problems to gain insights into service performance and areas for enhancement is also part of the role. Maintaining up-to-date documentation of processes, procedures, and knowledge base articles related to service management is necessary. Providing training and support to team members and stakeholders on service management processes and tools is an integral part of this position. The ideal candidate should possess proven experience in incident, change, and problem management within an IT service management (ITSM) environment. An ITIL Foundation or higher certification is strongly preferred. Strong analytical skills are required to effectively analyze incidents and identify underlying issues. Excellent verbal and written communication skills are essential for collaboration and reporting. Familiarity with ITSM tools such as ServiceNow, JIRA, or Remedy is necessary for managing incidents, changes, and problems. Attention to detail for documenting processes and maintaining accurate records, as well as the ability to work collaboratively within a team and across departments, are also important skills for this role.,

As a Deal Solution Designer Manager in Cyber Security offerings at EY, you will play a critical role in enabling EY and its clients to effectively address Information Security challenges. Your expertise will be instrumental in crafting efficient and precise deal proposals that facilitate the transition, management, and transformation of clients" Information Security landscapes. Your primary responsibilities include: Client Interaction: You will serve as a trusted advisor, gathering client requirements and translating them into bespoke solutions aligned with the client's objectives. Working closely with the Global Managed Services solution architect, you will define deal scope and craft proposals leveraging your technical knowledge and understanding of EY's technological capabilities. As a technical leader, you will ensure seamless communication and alignment throughout the solution development process. Deal shaping: The Cyber Security DSD plays a pivotal role in deal architecture and solution design, providing guidance on solution definition, offering thought leadership, and evaluating technical feasibility and costs. You will leverage EY Client Technology's products, tools, and processes to propose solutions that align with client requirements and vision. Technical proposal development: You will collaborate with internal stakeholders to develop deal solutions focusing on managed services for various domains. In a cloud-first environment, you will propose suitable cloud solutions and identify implementation possibilities of existing EY products to enhance customer outcomes. Essential Functions of the Job: Deal Architecture & Solutioning for mid-large-scale managed services Cyber security deals. Thought leadership during deal development, pursuit & close phases. Deep understanding of EY Global Managed Services drivers, products, tools & processes. Conduct product demonstrations and presentations. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines and identify ways to reduce costs. Proactively contribute to the development of the Architecture community. Collaborate with various teams to handover detailed solution plans after deal closure. Knowledge and Skills Requirements: Maintain an up-to-date understanding of the global cyber threat landscape. Develop and architect CTI solutions tailored to client needs. Strong tech background with experience in deal development, architecture & strategy. Good Communication Skills in English. Business acumen and ability to develop ongoing customer relationships. Identify technical risks and develop mitigation strategies. Leadership & negotiating skills. Other Requirements: Proven experience in cybersecurity, with a focus on threat intelligence and vulnerability management. Strong understanding of cybersecurity frameworks, standards, and best practices. Experience in a presales or solutions architect role within the cybersecurity industry. Certifications in Agile Delivery, DevOps, TOGAF, or IASA would be desirable. Regular international and domestic travel may be required. Job Requirements: Education: BS/MS in Computer Science, Engineering, or related field. Relevant certifications such as CISSP, CISM, CEH, or GIAC. Experience: 12+ years of technology, business development & thought leadership in Cyber Security domain. Joining EY presents a great opportunity to be part of an innovative team where your knowledge and expertise are valued in shaping cutting-edge solutions for clients.,

Responsibilities & Key Deliverables 1. Dealer outletwise manpower required no as per manpower policy to be maintained in MILE portal for all dealer outlets as per Business plan. 2. Tracking Adequecy role holderwise /dealer outletwise and alert CCM/RCCM for filling the gap - publish monthly MIS 3. Tracking training status and seat utilisation for different role holders - Co-Ordinate with MILEs for seat nomination for specific courses 4. pMILE capacity utilsation and publishing monthly MIS in co-ordination with MILE 5. Co-ordinating and executing the institutional tie-ups( ITI and colleges ) as per HO targets and recruitment from them by dealers. 6. Deployment of cluster trainers and their utilsation 7. Alignment of dealer and AO team on any new process roll out - digital and physical 8. Tracking the process adoption and sensitising RO team 9. OJT on some of the key process for better compliance 10. Sample RO audit alongwith CCMs to cover 100% dealers in a year ( min 2 joint audits with each CCM ) Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Critical Experience System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

Role Overview: Responsible for leading the Service team and Channel Partners across Telangana to ensure high-quality Service support for MHCV. The role is aimed at improving customer experience, increasing vehicle uptime, and ensuring a reliable brand in the MHCV industry. Key Responsibilities: Operational Excellence Oversee end-to-end Service operations across all Authorized Dealers, Service Centers, and Field teams in the Telangana region. Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets. Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention. Analyze service performance metrics such as repeat repairs, job card quality, claims processing, and vehicle performance to identify improvement areas. Optimize resource planning and cost control measures while maintaining high service quality. People & Network Development Lead and develop the regional team of service engineers and dealer support staff, providing coaching, technical guidance, and periodic performance reviews. Collaborate with internal technical and training teams to build service capability and drive technician upskilling. Support infrastructure readiness and manpower planning at dealer workshops to meet service load. Promote driver training programs and safety awareness initiatives Customer Support & Field Engagement Strengthen relationships with large fleet operators and institutional customers through regular interaction and performance reviews. Ensure effective resolution of field complaints and technical issues by working closely with internal support teams. Roll out regional service campaigns, product recalls, and upgrade initiatives Act as the primary escalation point for customer complaints and provide timely resolution. Market Intelligence & Strategic Inputs Track customer feedback, product performance trends, and competitor service practices to identify service improvement opportunities. Provide regional insights for product enhancements, new service initiatives, and strategic planning. Recommend and support implementation of Digital Tools, Service Packages, and Value-added offerings aligned with customer needs. Candidate Profile: Qualification: B.E./B.Tech in Mechanical or Automobile Engineering (mandatory) Experience: 15 years in Service Operations, with a focus on commercial vehicle (MHCV) segment Strong leadership, analytical, and customer-handling skills Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement