8448 Service Management Jobs

Managing and supervise a team of service engineers, overseeing our day-to-day operations related to DG Sets, Provide technical guidance & support to the service team, Develop and implement service strategies Exp: 4+ yrs, Required Candidate profile Diploma in Electrical/Mechanical Engineering/ B.E./ B.Tech (relevant field), 4 yrs DG Set/ Genset service work experience must. Ability to explain technical concepts to non-technical customer

As the P&O Technology Product Owner at Novartis, you will act as the owner of specific P&O technologies/modules, managing and maintaining various P&O systems to provide knowledge and guidance, resolve issues, and support the delivery of vendor releases. You will directly fulfill service requests, resolve incidents, and enhance user experience to ensure compliance with industry requirements. Reporting directly to the Global Head P&O Technologies, your role will involve partnering with business representatives & DDIT to build, automate, and release solutions based on system best practices and business priorities. Key Responsibilities: - Partner with business representatives & DDIT to build, au...

Role Overview: As a passionate Service Management and Platform professional, you will have the opportunity to contribute to the development and evolution of a strategic Platform at UBS. Your role will involve participating in Site Reliability Engineering (SRE) activities, resolving incidents, executing changes, analyzing problem tickets, and driving continuous service improvement initiatives. You will work in a complex, global environment where your ideas are valued, and your efforts are appreciated. The role will require you to engage in advanced SRE activities, identify solutions for incidents, collaborate with vendors and engineers, and drive process optimization and automation initiative...

Candidate should have at least 4 years experience in SAP MM in implementation/Support services for at least 3 projects Expert in SAP MM modules like Configuration of Org structure, Master data, Purchasing, Release Procedure, External Service Management, ricing, Account Determination, Batch Management, Outputs & Forms, Inventory Management, Physical Inventory, Logistic Invoice Verification areas, good experience on processes like Subcontracting, Consignment, Stock Transport Orders Knowledge on External service management process, Service entry sheet, and Logistic invoice verificationCustomize SAP MM to provide the required functionality for IT services and to have a continuous Improvement to ...

As a SAP CRM Lead Functional Consultant in the Hi-Tech industry based in Kolkata, your primary role will be to understand business requirements and configure solutions in SAP CRM, providing both standard and non-standard solutions. You will document blueprints and functional specifications, as well as guide the development team and test developments. Key Responsibilities: - Possess 3-4 years of SAP CRM implementation experience - Act as a CRM lead consultant, providing guidance to functional consultants and the development team for solution development - Conduct business blueprinting and prepare functional specifications - Demonstrate excellent communication, problem-solving, critical thinki...

As a part of SAP, you will contribute to building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to the purpose-driven and future-focused work. You will work in a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options to choose from. Key Responsibilities: - Address requirements in S/4HANA Service Management solution - Build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas - Enhance Business Processes in S/4HANA Service Management Qualifications Required: - Experienc...

Coordinate with customers regarding vehicle service appointments and requirements. Assist customers in understanding service procedures, costs, and timelines & coordinate with technician. candidates may share CV at hr@ccplj.in or call on 7798882026

Looking for an experienced Techno Commercial Manager with strong background in service operations & technical management. He will play pivotal role in ensuring efficient service & coordination with team, managing technical & commercial requirements. Required Candidate profile Oversee and manage the service operations for Mumbai, ensuring timely resolution of customer issues. Coordinate with the service team to ensure high-quality service delivery.

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The cand...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The cand...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The cand...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues The candidat...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues The candidat...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues The candidat...

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues The candidat...

Key Result Areas 1) Service Delivery and Customer Satisfaction for retail and project management 2) Cost Control 3) Revenue Generation and Working Capital Management 4) System and Infrastructure Development, training and Implementation 5) Compliance and overall coordination among the team. Job Description The incumbent would be responsible for the following: A. Service Delivery and Customer Satisfaction for retail and project management 1) Managing product / service installation for retail and projects and break fix as per First Visit Time and Call Closing Time norms 2) Implementing mechanism for objective feedback on product and service quality 3) Monitoring and reviewing service delivery q...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface betwe...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and t...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Kubernetes Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems that span various business system compone...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Problem Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Security Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will ...

Your role Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams. Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs. Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence. Maintain and improve the incident management process, policies, and documentation. Communicate incident status and resolution updates to stakeholders and leadership. Collaborate with Problem Management and Change Management teams for continuous improvement. Monitor incident trends and generate reports for operational insights and executive review. Your profile 4??9 years of experience in IT service management or inci...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. ...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Problem Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve...