Capgemini logo

Incident Management professional

9 - 14 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform: Naukri logo

Apply

Skills Required

incident management c service management pagerduty it service management root cause analysis change management incident response servicenow stakeholder management leadership upskilling digital transformation jira

Work Mode

Work from Office

Job Type

Full Time

Job Description


Your role 
  • Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.
  • Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.
  • Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.
  • Maintain and improve the incident management process, policies, and documentation.
  • Communicate incident status and resolution updates to stakeholders and leadership.
  • Collaborate with Problem Management and Change Management teams for continuous improvement.
  • Monitor incident trends and generate reports for operational insights and executive review.

    • Your profile 
  • 4??9 years of experience in IT service management or incident response roles.
  • Strong understanding of ITIL framework (ITIL certification preferred).
  • Excellent communication, coordination, and stakeholder management skills.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms.

    • What will you love working at Capgemini 
  • Global ExposureWork alongside talented colleagues across borders, on projects that shape industries.
  • Continuous LearningAccess to a wide array of training platforms, certifications, and upskilling programs.
  • Career ProgressionStructured internal mobility and leadership development pathways.
  • Innovation CultureEmbrace digital transformation and innovation through groundbreaking tech initiatives.
  • Inclusive EnvironmentExperience a strong sense of community, diversity, and employee well-being.
  • Work-Life BalanceFlexible working policies, employee support initiatives, and wellness programs.

    • More Jobs at Capgemini

    Data Scientist (Python, GenAI)

    Pune, Mumbai, Bengaluru

    6 - 9 yrs
    |

    INR 12 - 16 Lacs

    Blue Prism Rpa Developer

    Chennai, Pune, Mumbai (All Areas)

    3 - 8 yrs
    |

    INR 5 - 15 Lacs

    Java + Automation Architect

    Navi Mumbai

    11 - 15 yrs
    |

    INR 15 - 22 Lacs

    VMware Admin

    Pune

    6 - 10 yrs
    |

    INR 4 - 8 Lacs

    PYSPARK DEVELOPER

    Pune

    4 - 9 yrs
    |

    INR 4 - 7 Lacs

    Mock Interview

    Practice Video Interview with JobPe AI

    Start Job-Specific Interview
    cta

    Start Your Job Search Today

    Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

    Job Application AI Bot

    Job Application AI Bot

    Apply to 20+ Portals in one click

    Download Now

    Download the Mobile App

    Instantly access job listings, apply easily, and track applications.

    Google Play App Store
    coding practice

    Enhance Your C Skills

    Practice C coding challenges to boost your skills

    Start Practicing C Now
    Capgemini logo
    Capgemini

    IT Services and IT Consulting

    Paris France

    RecommendedJobs for You

    Capgemini logo

    Incident Management professional

    Capgemini

    pune

    Capgemini logo

    Incident Management professional

    Capgemini

    pune

    eClerx logo

    Senior Analyst

    eClerx

    navi mumbai

    Zensar logo

    Solarwinds Administrator

    Zensar

    pune

    Unisys logo

    Principal Cybersecurity Analyst - SOX Compliance Lead

    Unisys

    bengaluru

    Accenture logo

    Application Designer

    Accenture

    hyderabad

    Mastercard logo

    Lead Technology Risk Analyst

    Mastercard

    pune

    Luxoft logo

    Systems Analyst (Workday HCM)

    Luxoft

    hyderabad

    Suzva Software Technologies logo

    Support Analyst / Application Administrator

    Suzva Software Technologies

    hyderabad, pune, bengaluru

    IOSPL Technology Services Private Limited logo

    DC Technical Consultant

    IOSPL Technology Services Private Limited

    mumbai, delhi / ncr, bengaluru