What Success Looks Like In This Role Provides Business Systems Analysis support for larger / more complex areas of the business. Leads discussions and requirements gathering with business and technology partners to elicit, define and understand key process-related challenges and priorities. Reviews and refines business requirements and use cases to ensure they are clear, concise and traceable. Performs process and method analysis, helping define potential enhancements and performance / productivity solutions. Contributes to solution project development, helping identify impacted stakeholders, document assumptions and assess the impact of systems changes to users and to internal and external clients. Identifies potential risks and pitfalls, articulating possible resolution strategies. Conducts system requirement reviews with project stakeholders. Works with technical colleagues to ensure close alignment and collaboration throughout design, development and implementation processes. Develops and provides status reports for project progress, issues, dependencies and risks. Anticipates future requirements to ensure successful outcomes. Safeguards and protects business and user needs by verifying functionality, accuracy and completeness against the original requirements. Minimizes risk by ensuring requirements are being met before investing further in system development. Business case development for proposed system enhancements and/or new process development. You will be successful in this role if you have: BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Provides Network Solutions Architecture consultation and advice Unisys-wide. Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent. Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations Design and architect secure, high-performance network solutions. Develop network topology diagrams, capacity planning, and scalability strategies. Ensure alignment with business needs and IT infrastructure requirements. Implementation & Deployment: Lead the deployment of network solutions, including LAN, WAN, SD-WAN, Wi-Fi, and cloud networking. Configure and optimize routers, switches, firewalls, and load balancers. Work with cross-functional teams to integrate network infrastructure with cloud environments (AWS, Azure, GCP). Security & Compliance: Implement and enforce network security best practices, including firewalls, VPNs, NAC, and Zero Trust architecture. Ensure compliance with industry standards such as ISO 27001, NIST, and GDPR. Monitoring & Troubleshooting: Perform proactive network monitoring and performance tuning. Troubleshoot network issues and ensure minimal downtime. Implement automation and AI-driven network management solutions. Documentation & Training: Maintain up-to-date network documentation, including configurations, policies, and procedures. Provide training and mentoring to junior network engineers and IT teams. You will be successful in this role if you have: BA/BS degree and 12+ years’ relevant experience OR equivalent combination of education and experience Master’s degree preferred Networking: Deep understanding of TCP/IP, BGP, OSPF, MPLS, VLANs, and VPN technologies. Cloud Networking: Experience with AWS VPC, Azure Virtual Networks, and GCP networking. Security: Knowledge of firewalls (Cisco ASA, Palo Alto, Fortinet), IDS/IPS, and Zero Trust security models. SDN & SD-WAN: Experience with software-defined networking and network automation tools. Network Automation: Hands-on experience with Python, Ansible, Terraform, or Cisco DevNet solutions. Performance & Monitoring: Proficiency in tools like Wireshark, Nagios, PRTG, or SolarWinds. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

Need Full Stack Engineer, 7+ years with Java/Spring Boot, skilled in cloud technologies/cloud computing, 3+ years AWS (including but not limited to: RDS, DynamoDB, Lambda, Fargate, S3, SNS, SQS), Angular (JavaScript, Typescript). Experience with Microservices. Building Data Streaming/Event-Driven applications using technologies such as Kinesis or Kafka. SQL and NoSQL Databases. Front-End Unit Testing (Jasmine, JEST etc). Back-End Unit Testing (Junit/Mockito etc). Test Automation (Karate, Cucumber, Selenium etc. GitLab/Terraform Basics, Docker, TDD & BDD, Understanding of SRE concepts, Security-First mindset. Location: Onsite to Plano 5 days a week Show more Show less

Job Summary What success looks like in this role: We are seeking a motivated Cybersecurity Analyst – IAM to join our Identity and Access Management (IAM) team. The ideal candidate should have 2 to 4 years of hands-on experience in SailPoint and/or Okta and will act as the initial responder for IAM-related support requests, provisioning issues, and access review tasks. Key Responsibilities Process access requests, user provisioning, and deprovisioning activities. Perform basic configuration and support tasks in SailPoint IdentityNow and Okta. Monitor user activity, entitlement changes, and identity lifecycle events. Respond to IAM-related tickets and escalate issues as needed. Assist with access reviews, certifications, and periodic compliance checks. Maintain documentation and ensure accurate reporting of access logs. You will be successful in this role if you have: 2–4 years of experience in IAM operations. Working knowledge of SailPoint and/or Okta platforms. Understanding of user lifecycle management, RBAC, and MFA. Good communication and analytical skills. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Key Responsibilities Analyzing network traffic to identify compromised systems, negate denial of service attacks, and pinpoint resource abuse. Incorporate threat intelligence feeds into Microsoft Sentinel to enhance threat detection and response capabilities. Develop and implement security automation scripts and playbooks in Microsoft Sentinel to streamline security operations. Create reports and documentation related to security incidents, investigations, and overall security posture. Supporting priority incident investigations and threat intelligence discoveries with hunting expertise to identify the extent of any potential compromise. Respond to security incidents by containing, eradicating, and recovering from them using Microsoft Defender's tools and features. Educate users and colleagues about cybersecurity best practices and the use of Microsoft Defender. Perform onboarding and offboarding defender agents. Troubleshoot Defender agents not reporting to the portal Conduct investigations using EDR and live response Conduct Vulnerability Assessment using Defender. Investigate, identify, and prevent or mitigate abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc. Monitoring threat/vulnerability landscape and security advisories Appropriately manage time and customer issues based on issue severity and business needs Continuously monitors the security alerts queue, triages security alerts Monitors health of customer security sensors and SIEM infrastructure Ensures documented processes and procedures are relevant and up to date Investigate, document, and report on any security threat issues as well as emerging trends Enabling a world-class cyber defense program by working closely with other technical, vulnerability management, incident management, intelligence analyst and forensic personnel to develop a fuller understanding of the intent, objectives, and activity of cyber threat actors, and ultimately drive improvement to the organizations’ overall security posture Notify appropriate business stakeholders about serious security events, implement security improvements by assessing current situation, evaluating market trends, and anticipating requirements Perform threat hunting and threat analysis Monitor, detect, and analyze network threats Employ automation to aid in research and hunting tasks Write blogs and papers related to threat hunting and analysis Investigate, document, and report all security issues to contribute to incident response You will be successful in this role if you have: Qualifications Key Qualifications A Bachelor’s or Master's degree from a university (preferably in Computer Science, Engineering, or a related discipline), or equivalent security industry work experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Description: Position is for an experienced Application Packager who will be responsible for complete administration and management of Applications packaging - project assessment, software packaging, custom scripting, pilot testing, user acceptance and communication and associated with large scale software deployments. This role is for Windows 10 Migration projects. Responsibilities Responsibilities and Accountabilities: Flexera AdminStudio , Flexera InstallShiled , ITIL Foundations, Application Packaging, Application Virtualization Experience in creating installation packages using one or more of the common packaging technologies Install Shield, and Windows Installer (MSI, MST, conflict Management, VB Script, Custom actions) Using shims and other techniques for application compatibility remediation Experience with any application virtualization tool like Thinapp, APPV etc. Microsoft Assessment and Planning Toolkit Experience building MSIs using Install shield A working knowledge of standard client platform administration, configuration, rights management and file access Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems knowledge of System Centre Configuration Manager latest CB version(Experience on scheduling pushes on to the client machines from SCCM / SMS Console, run reports & queries) Application Compatibility testing and Software Distribution Experience in Operating System / Office systems, Deployment, Migration. Prepare relevant documentation such as known errors, solutions, major incident reports that will help in continuous improvement. AppDNA Technical Implementation or Reporting Manage strategic engagements while providing exceptional customer service on Windows 10 planning and migration projects Develop and present comprehensive analysis and documentation of the customer current state of operations and recommendations for Windows 10 and/or Office 365 Maintain a high level technical expertise in Applications Packaging best practices, industry trends, and technologies Be able to development supporting documentation to Applications Packaging tasks including Requirements Gathering and User Acceptance Testing Presentation skills for both technical and management presentations Strong interpersonal, customer orientation, team interaction, analytical and decision making skills Secondary Functions Opportunity to use your superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers Project Management experience a plus Excellent assessment of customer's environment prior to migration. Project plan development. Documentation for migration plan. Development of deployment and test plans. Experience working as a team leader within a process/project-oriented organization. Significant experience within a large scale Windows Enterprise customer/employer Experience with software package builds for use with GPO deployment methods Methodical approach to problem solving and resolution. Self-driven and resourceful to achieve goals independently as well as work well in group Excellent written and verbal communication skills Strong interpersonal and team building skills Strong organizational skills and the ability to multi-task effectively Strong problem-solving skills and the ability to overcome difficult challenges Client focus and the ability to effectively communicate with client sponsors You will be successful in this role if you have: Bachelor’s degree, technical degree or equivalent experience Minimum 3+ years of experience in Application Packaging with Excellent knowledge of Application compatibility testing, packaging using industry best tools. Experience in proactive administration and management services and support Package off the shelf application Install / uninstall and troubleshoot applications. Ability to use the best packaging technologies Create MSI / Transforms / Patches, ThinApp and APP-V packages Write documentation Distribution of software via SCCM 2016 User Acceptance Testing Application reporting on installation / upgrade / removal status Managing requests, incidents, change and problem records. Microsoft System Center Configuration Manager Knowledge of Microsoft Security (Patch Management and Group Policy) Knowledge on Active Directory and Exchange Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

Responsibilities What success looks like in this role: Design, develop, and maintain infrastructure as code (IaC) using tools such as Terraform, Bicep, or ARM templates. Design, implement, and manage CI/CD pipelines using Azure DevOps. Collaborate with development, operations, and security teams to define and implement infrastructure requirements. Automate the provisioning and management of cloud resources across multiple environments. Ensure security and compliance best practices are followed in the DevOps processes. Troubleshoot and resolve issues related to build, deployment, and infrastructure. Continuously improve and document DevOps processes and practices. Ensure infrastructure is scalable, secure, and highly available. Implement and manage CI/CD pipelines for infrastructure deployments. Monitor and optimize the performance and cost of cloud infrastructure. Troubleshoot and resolve issues related to infrastructure and deployments. Document infrastructure configurations, processes, and best practices. Requirements Bachelor’s degree in computer science, Engineering, or a related field. Proven experience as an DevOps Engineer or similar role. Strong knowledge of Azure Cloud platform. Proficiency in IaC tools like Terraform, Bicep or ARM templates. Experience with CI/CD tools and practices. Familiarity with scripting languages such as Python, Bash, or PowerShell. Understanding of networking, security, and compliance best practices in cloud environments. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. You will be successful in this role if you have: Cloud certifications (e.g., AZ-400, AZ-305). Experience with containerization technologies like Docker and Kubernetes. Knowledge of monitoring and logging tools such as Prometheus, Splunk, Grafana, or ELK stack. Experience with Agile and DevOps methodologies. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What success looks like in this role: Provides Solutions Architecture consultation and advice Unisys-wide. Works with clients, Product Owners, Sales & Sales Excellence teams and other stakeholders to align the architectural direction of solution intent. Serves as lead on large-scale solution and component development, engaging with cross-functional leaders and stakeholders to ensure mutual understanding, ongoing communication and alignment of outcome expectations. Conducts or leads studies to determine the economic, technical and organizational feasibility of proposed solutions. Works on applications and system problems that are highly complex and diverse in scope, require input from divergent cross-functional teams and have potentially company-wide impact. You will be successful in this role if you have: BA/BS degree and 8+ years relevant experience OR equivalent combination of education and experience Masters degree preferred

What Success Looks Like In This Role Roles and Responsibilities (but not limited to): Oversee the management of security risks and mitigation plans. Ensure compliance with security policies Collaborate with various resolver team to mitigate identified risk Lead and coordinate response to security incidents and breaches Assist in the architecture and deployment of security tools Analyze threat landscapes and provide actionable intelligence Serve as the liaison for third-party audits and compliance evaluations. Work with various IT teams to prioritize and patch vulnerabilities. Work as a bridge between Resolver team and SOC for any security related issues Support in creation of the of Security Reports Create and maintain risk registers and regularly report on risk metrics. Provide recommendations for improving the security posture. Approving monthly patches for workstations and servers. Ability to develop and implement security policies and procedures. Desired Candidate Profile: Expertise in incident response, threat detection, and SOC operations. Excellent communication and reporting skills. Experience in vulnerability assessments Proficiency in using threat-hunting tools and techniques. Knowledge of key threat landscapes and attack vectors Strong knowledge of advanced persistent threats (APTs) and adversary techniques (e.g., MITRE ATT&CK framework). Ability to translate technical threat data into actionable insights. Ability to work independently and search for emerging threats in networks. Understanding of various security tools and platforms like Microsoft Defender ATP, Office ATP etc. Strong understanding of Cloud Security and Networking Concepts and practices. Work with Tactical Use Case Development team to assist in processing the more intricate use case development tickets from our customer request queue. Experience with methodologies and tools, for threat analysis of complex systems, such as threat modeling Ability to learn and retain new skills in a changing technical environment. You will be successful in this role if you have: University degree or equivalent education with relevant experience. Minimum 6 years of total experience in security domain with exposure to Security Products Excellent verbal and written communication skills. Ability to participate in on-call support Willingness to learn new technology platforms Preferred Qualifications: Vulnerability Management, SIEM Experience Recognized network and security certifications, Security+, CEH, ECIH, GCIH, GCIE etc. Certification on the respective tool is added advantage Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests. Ensures tickets are managed to closure and keeps users / clients updated on status and progress. Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures. Contributes to continues improvement of the Service Desk knowledge base. Delivers results in support of the organizations SLAs. Assists with special projects as assigned You will be successful in this role if you have: High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Provides Software Applications Engineering support for an assigned set of applications / project areas. Performs coding and unit testing activities and detects fixes based on provided design documents and project guidelines (e.g., coding guidelines, CI, source codes process, check ins / check out process, etc.). Meets delivery key responsibility areas (KRA) and service level agreements (SLAs). Performs build and deployment activities for application development efforts, following defined processes and procedures for delivery and deployment. Based on use cases and requirements, explores alternative solutions and selects the best option – through the application of decision analysis and resolution (DAR) techniques. Validates the integrity of pre-production environments, such as development, test, QA and staging environments. May perform development and testing of processes used for configuration management, deployment and automation. May perform configuration management functions including implementation and support of configuration management systems and processes (i.e., source code management, workflow, issue tracking, deployment, provisioning and testing automation). Provides impact analysis details for assigned work. Recommends and helps implement continuous process improvement. Trains / mentors less experienced team members. You will be successful in this role if you have: BA/BS degree and 3+ years’ relevant Python experience OR equivalent combination of education and experience Required Skills And Qualifications Strong proficiency in Python and its standard libraries. Knowledge of RESTful API design and implementation. Familiarity with database systems (SQL, My SQL etc.). Understanding of version control using Git. Experience with unit testing and test-driven development (TDD). Familiarity with cloud platforms (AWS, or Azure) is a plus. Experience in data structures, algorithms, and optimizing code for performance. Ability to work in an Agile/Scrum environment and collaborate in cross-functional teams. Strong communication skills and ability to work well in a team-oriented environment Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What success looks like in this role: Job Description Summary Reporting to Digital Workplace Solutions senior leadership, the global director for our Device Subscription Service (DSS) will have end-to-end responsibility to build, deploy, lead and govern our subscription-based asset offering and the support team under it. This position will act as the global single point of contact for the DSS business, tiering into the Frontline services organization. Key Responsibilities The director will be responsible to own the Device Subscription Service business and to lead and direct a global team to build and deliver high a quality technology solution. Building extraordinary collaborations with internal and external clients to meet rapidly changing market demands is key. In this global leadership role, modeling and delivering excellence and innovation to maintain top competitiveness will support success. The leader will have a deep understanding of the technology services business and will be responsible to drive change into the team. Having a deep understanding of DWS and field services market trends along with an entrepreneurial spirit is a plus. • Responsible to build the end-to-end DSS solution for the business unit o Provide strategy, leadership, and delivery governance o Act as the rallying point for DSS solution orchestration with internal and external stakeholders • Plan, design and build an agile organizational model to meet rapidly changing market demands • Create and maintain outstanding and productive partnerships with OEM counterparts • Determine cost outlook that ensures the appropriate margin expectations • Manage escalations, take accountability for ensuring KPI performance and corrective action plans as required • Create and maintain collaborative internal and external partnerships with key teams and clients • Provide inputs to ensure implementation of continuous improvement methodologies within the portfolio You will be successful in this role if you have: Key Qualifications • University graduate preferred and depth of management and leadership experience. Specific focus in the Digital Workplace Services/Field Services and associated technologies is preferred • 8-10 years’ relevant experience or equivalent combination of education and relevant experience • Strong understanding of field services market trends and client business drivers • Experience managing and motivating global teams and succeeding in highly matrixed leadership organizations • Outstanding communication skills at all levels within the organization • Change agent to drive the needed functional and behavioral changes in the team to deliver the next general of experience to our clients • Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness Focus areas of qualification: • 8-12 years of specific experience in DWS focused on field services with demonstrated application of innovation • Agile thinker who is adaptable to changes in markets, operations and support - Challenger of the status quo • Leader of world class service through innovation • Pacesetter for continuous improvement of delivery reliability and cost Show more Show less

What Success Looks Like In This Role Job Title: Fresher - Assoc PM Client Proj Mgmt Location : Bangalore Who We Are Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview Defines the value proposition, work plan, resource needs, timeline and budget for client focused and related service delivery projects. Manages resources (i.e., capital requirements and human capital) to achieve project objectives on time, within scope and on budget. Manages delivery of multiple project initiatives to enhance services and level of client support. Responsibilities include planning, direction, prioritization, change management and delivery of projects in a manner aligned with client expectations and business needs. Key Responsibilities/Outcomes Gains familiarity with Client Project Management concepts, practices and methodologies. With guidance, performs standard Project Management duties, including: o Needs assessment, o Initial scoping and planning, o Cost estimation and budgeting, o Scheduling, o Team member selection and facilitation, o Risk management, o Documentation, including preparation of communication and presentation packages, and o Post-project evaluation. Learns and applies industry and company-specific project management guidelines. You will be successful in this role if you have: Graduate degree and 0-2 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Responsible to support Telecom infrastructure/Instance and responsible for technologies in scope. Provide support for the Global Contact Center ACD. Provide support for the audio/Video conferencing Ensure video conferencing endpoints are operational and up to date. Provide Global Call Recording/Archive System. Provide support for the CTI environment. Automate routine maintenance and monitoring tasks for the Global Contact Center ACD using scripting and automation tools. Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. You will be successful in this role if you have: Should possess 6+ years of experience in managing Voice Network Infrastructure Voice Video & Cloud Contact Center Technologies Support Service. Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Pure Cloud, Five9. Experience in Automation features in Genesys cloud telephony platform. Experience in Automation script development using Python. On Premise, Cloud Contact Center Technologies – Avaya, Cisco, Genesys SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers. Basic understanding of Network Infrastructure Design and monitoring. In-depth knowledge of cloud contact center platforms, such as Genesys, Amazon Connect, Google Dialogflow Hands on experience on TMS application and architecture knowledge responsible for scheduling / managing meetings Proficiency in cloud architecture design principles and best practices. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

Key Responsibilities: The Service Desk Solution Manager works with a team of Solution Managers and Solution Architects in the Solution Management organization within our Digital Workplace Solutions business unit. As such, this role is responsible to create durable and commercially viable solutions using innovative technology, process improvements, and reseller partner opportunities that will enable Unisys to both expand its Service Desk business and improve the efficiency of those services. The Service Desk Solution Architect will contribute to the ideation, technology architecture, collateral development, creation of Service Descriptions, delivery partner engagement, go to market strategy, preparation of cost and price models, sales enablement, pipeline curation, and continuous improvement of Unisys Service Desk offerings. This role creates artifacts that are used by stakeholders within other Unisys organizations to market, sell, solution, price, and deliver Service Desk services. This can include: marketing messaging, whitepapers, sales battlecards, client-facing documentation, sales training, demo capabilities, service descriptions, solutioning guides, costing guides, cost models, RACIs, and Statements of Work. This role: Participate in all elements of the Portfolio Lifecycle Management process, Evaluate business requirements to come up with the technical solution to solve business problems, Design end-to-end technology solutions for contact centers and remote support platforms, including omnichannel cloud contact center and AI-driven support tools, Define integration strategies between service desk support systems such as ITSM, CRM, ticketing systems, workforce management, and analytics platforms, Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements, Develop high level design, low level design, data flow diagrams, support models, user manuals, API documentation, guides, KBs, product manuals, etc., Evaluate emerging technologies (e.g., CCaaS, UCaaS, AI/ML, RPA) for applicability to contact center use cases, Develop proof-of-concepts (PoCs) and prototypes to validate architectural decisions and demonstrate feasibility, Define and oversee solution testing strategies, including functional, performance, and failover testing, Coordinate and oversee pilot deployments to validate solutions meet their goals. Work closely with developers, infrastructure teams, and delivery operations to ensure successful solution hand off into production, Work with technical teams to put together technical reference architectures and demos, Collaborate with vendors and internal stakeholders to assess and select appropriate platforms and tools, Identify potential security risks in the solutions proposed and develop road-map to mitigate them, Consider how Service Desk evolution aligns with the overall DWS strategy and partner ecosystem, Contribute to strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity, Assist in the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients, Analyze feasibility to augment existing Service Desk services by leveraging automation and AI in order to improve efficiency, Assist with managing solution and roadmap plan schedules to meet launch commitments, Work with delivery to determine licensing, transition, and labor costs for the purposes of developing a repeatable cost model and associated statement of work, May present Service Desk technical capabilities and architecture to key clients. You will be successful in this role if you have: Skills and Qualifications: University degree and/or 5-10 years of related experience with the delivery of IT support services and solution architecture. 5+ years of contact center and remote support technologies design, operations, development, implementation, and support. Strong knowledge of platforms such as Genesys, NICE, Five9, Amazon Connect, or similar. Strong knowledge of ITSM platforms such as Service Now, BMC Helix, or similar. Experience and in-depth understanding of service desk operations. Experience with AI/ML in customer support (e.g., chatbots, sentiment analysis) preferred. Experience with cloud platforms (AWS, Azure, GCP) and microservices architecture Understands and knows how to implement ITIL processes such as Portfolio Management and Service-level management. Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management. Familiar with proactive incident detection and resolution. Familiar with the development and usage of SLAs, KPIs, and XLAs. Ability to think outside the box Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones. Highly motivated, working effectively remotely without constant oversight. Initiative-taking, consultative and an excellent problem solver. Able to explain complex topics simply. Open-minded, hands-on mentality, curious, hands-on, and pragmatic character. Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future. Understanding of deal financials with a basic understanding of accounting principles. Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority. Comfortable working in innovative technology and in a fast-paced environment. Willing to be client facing with strong communication skills.

What success looks like in this role: The DWS Solution Architect for Field Services will help drive the strategic advancement of Unisys Field Services portfolio taking advantage of cutting-edge technologies such as Generative AI, machine learning, automation, intelligent scheduling, advanced analytics, augmented reality, and remote diagnostics to drive both revenue and margin from our Field Services. This role will play a critical part in enabling and deploying best-of-breed tools and processes for emerging field services such as IoT infrastructure support, liquid cooling systems maintenance, and airport security gate operations. Unisys Field Services is evolving beyond traditional hands-on support to deliver highly specialized, technology-enabled solutions that modernize and optimize field operations. This position is central to driving innovation, enhancing service delivery, and contributing to sustained revenue growth and margin improvement through the execution of forward-looking field service strategies. Key Responsibilities: Participate in all elements of the Portfolio Lifecycle Management process, Plan, design, and implement technology solutions to help optimize and modernize field support services, Evaluate business requirements to come up with the technical solution to solve business problems, Design and maintain the technology architecture for Field Services, Define integration strategies between field service support systems such as ITSM, CRM, ticketing systems, workforce management, and analytics platforms, Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements, Develop high level design, low level design, data flow diagrams, support models, user manuals, API documentation, guides, KBs, product manuals, etc., Evaluate emerging technologies (e.g., augmented reality, agentic AI) for applicability to field service support use cases, Develop proof-of-concepts (PoCs) and prototypes to validate architectural decisions and demonstrate feasibility, Define and oversee solution testing strategies, including functional, performance, and failover testing, Coordinate and oversee pilot deployments to validate solutions meet their goals, Work closely with developers, infrastructure teams, and delivery operations to ensure successful solution hand off into production, Work with technical teams to put together technical reference architectures and demos, Collaborate with vendors and internal stakeholders to assess and select appropriate platforms and tools, Identify potential security risks in the solutions proposed and develop road-map to mitigate them, Consider how field service evolution aligns with the overall DWS strategy and partner ecosystem, Contribute to strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity, Assist in the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients, Analyze feasibility to augment existing field services by leveraging automation and AI in order to improve efficiency, Assist with managing solution and roadmap plan schedules to meet launch commitments, Work with delivery to determine licensing, transition, and labor costs for the purposes of developing a repeatable cost model and associated statement of work, May present field service technical capabilities and architecture to key clients. Develop and implement customized IT solutions for clients, including hardware and software tools, network architecture and cyber-security measures (encryptions, Security audits, certificates, etc.) Establish control to ensure Field Service best practices are implemented across all accounts in an attempt to optimize the operations and reduce cost overheads You will be successful in this role if you have: Skills and Qualifications: University degree and/or 5-10 years of related experience with the delivery of IT support services and solution management. At least 5 years experience in Field Services solutioning, operations, delivery and support. Understands and knows how to implement ITIL processes such as Asset Management and Service-level management. Deep understanding of ServiceNow, Salesforce, Hardware Asset Management systems, IT self service technologies, ticketing systems, databases, etc. Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management. Familiar with touchless support platforms such as smart lockers, vending machines, kiosks, etc., A solid understanding of networks, servers, and other infrastructure components is necessary for designing robust and reliable systems. Familiar with the development and usage of SLAs, KPIs, and XLAs. Knowledge of security principles and how to implement them into solutions. Ability to think outside the box Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones. Highly motivated, working effectively remotely without constant oversight. Initiative-taking, consultative and an excellent problem solver. Able to explain complex topics simply. Open-minded, hands-on mentality, curious, hands-on, and pragmatic character. Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future. Understanding of deal financials with a basic understanding of accounting principles Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority. Comfortable working in innovative technology and in a fast-paced environment. Willing to be client facing with strong executive level communication skills.

What Success Looks Like In This Role Provides pre- and post-sales transactional and administrative support for an assigned product or service area. Supports the Sales & Sales Excellence teams with order processing and paperwork preparation. Enters sales information into Salesforce.com, ensuring accuracy and integrity at all times. Creates and submits sales logs and reports. Assists with order fulfillment and resolution of client or ordering / fulfillment problems. Other duties may include: o Taking inbound sales calls, o Providing administrative and logistic support for off-site sales events, o Helping with marketing projects and/or events, o Assisting with proposal creation and contract processing, o Providing administrative and logistical support for request for proposal (RFP) / request for information (RFI) responses. You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What Success Looks Like In This Role Provides pre- and post-sales transactional and administrative support for an assigned product or service area. Supports the Sales & Sales Excellence teams with order processing and paperwork preparation. Enters sales information into Salesforce.com, ensuring accuracy and integrity at all times. Creates and submits sales logs and reports. Assists with order fulfillment and resolution of client or ordering / fulfillment problems. Other duties may include: o Taking inbound sales calls, o Providing administrative and logistic support for off-site sales events, o Helping with marketing projects and/or events, o Assisting with proposal creation and contract processing, o Providing administrative and logistical support for request for proposal (RFP) / request for information (RFI) responses. You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Show more Show less

What success looks like in this role: Provides pre- and post-sales transactional and administrative support for an assigned product or service area. Supports the Sales & Sales Excellence teams with order processing and paperwork preparation. Enters sales information into Salesforce.com, ensuring accuracy and integrity at all times. Creates and submits sales logs and reports. Assists with order fulfillment and resolution of client or ordering / fulfillment problems. Other duties may include: o Taking inbound sales calls, o Providing administrative and logistic support for off-site sales events, o Helping with marketing projects and/or events, o Assisting with proposal creation and contract processing, o Providing administrative and logistical support for request for proposal (RFP) / request for information (RFI) responses. You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

What success looks like in this role: What success looks like in this role: The DWS Solution Architect for Field Services will help drive the strategic advancement of Unisys’ Field Services portfolio taking advantage of cutting-edge technologies such as Generative AI, machine learning, automation, intelligent scheduling, advanced analytics, augmented reality, and remote diagnostics to drive both revenue and margin from our Field Services. This role will play a critical part in enabling and deploying best-of-breed tools and processes for emerging field services such as IoT infrastructure support, liquid cooling systems maintenance, and airport security gate operations. Unisys Field Services is evolving beyond traditional hands-on support to deliver highly specialized, technology-enabled solutions that modernize and optimize field operations. This position is central to driving innovation, enhancing service delivery, and contributing to sustained revenue growth and margin improvement through the execution of forward-looking field service strategies. Key Responsibilities: Participate in all elements of the Portfolio Lifecycle Management process, Plan, design, and implement technology solutions to help optimize and modernize field support services, Evaluate business requirements to come up with the technical solution to solve business problems, Design and maintain the technology architecture for Field Services, Define integration strategies between field service support systems such as ITSM, CRM, ticketing systems, workforce management, and analytics platforms, Ensure solutions align with enterprise architecture standards, security policies, and compliance requirements, Develop high level design, low level design, data flow diagrams, support models, user manuals, API documentation, guides, KBs, product manuals, etc., Evaluate emerging technologies (e.g., augmented reality, agentic AI) for applicability to field service support use cases, Develop proof-of-concepts (PoCs) and prototypes to validate architectural decisions and demonstrate feasibility, Define and oversee solution testing strategies, including functional, performance, and failover testing, Coordinate and oversee pilot deployments to validate solutions meet their goals, Work closely with developers, infrastructure teams, and delivery operations to ensure successful solution hand off into production, Work with technical teams to put together technical reference architectures and demos, Collaborate with vendors and internal stakeholders to assess and select appropriate platforms and tools, Identify potential security risks in the solutions proposed and develop road-map to mitigate them, Consider how field service evolution aligns with the overall DWS strategy and partner ecosystem, Contribute to strategic solution business planning, service excellence improvement, and innovation, whilst ensuring governance maturity, Assist in the research, ideation, and creation of vision, strategy, and roadmap for the offering, collecting input from external analysts, delivery partners, sales, and existing Unisys clients, Analyze feasibility to augment existing field services by leveraging automation and AI in order to improve efficiency, Assist with managing solution and roadmap plan schedules to meet launch commitments, Work with delivery to determine licensing, transition, and labor costs for the purposes of developing a repeatable cost model and associated statement of work, May present field service technical capabilities and architecture to key clients. Develop and implement customized IT solutions for clients, including hardware and software tools, network architecture and cyber-security measures (encryptions, Security audits, certificates, etc.) Establish control to ensure Field Service best practices are implemented across all accounts in an attempt to optimize the operations and reduce cost overheads You will be successful in this role if you have: Skills and Qualifications: University degree and/or 5-10 years of related experience with the delivery of IT support services and solution management. At least 5 years’ experience in Field Services solutioning, operations, delivery and support. Understands and knows how to implement ITIL processes such as Asset Management and Service-level management. Deep understanding of ServiceNow, Salesforce, Hardware Asset Management systems, IT self service technologies, ticketing systems, databases, etc. Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management. Familiar with ‘touchless’ support platforms such as smart lockers, vending machines, kiosks, etc., A solid understanding of networks, servers, and other infrastructure components is necessary for designing robust and reliable systems. Familiar with the development and usage of SLAs, KPIs, and XLAs. Knowledge of security principles and how to implement them into solutions. Ability to think “outside the box” Takes the initiative in connecting and collaborating with individuals across the globe and in various time zones. Highly motivated, working effectively remotely without constant oversight. Initiative-taking, consultative and an excellent problem solver. Able to explain complex topics simply. Open-minded, hands-on mentality, curious, hands-on, and pragmatic character. Able to evaluate tradeoffs between build vs. buy options, taking into consideration multiple use case scenarios while planning innovations and considering the future. Understanding of deal financials with a basic understanding of accounting principles Ability to gain buy-in and cooperation from a wide range of stakeholders without direct authority. Comfortable working in innovative technology and in a fast-paced environment. Willing to be client facing with strong executive level communication skills. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .