1024 Service Management Jobs - Page 2

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. The Digital Managed Services Client Success Manager (CSM) & PMO plays a crucial role in ensuring the successful engagement of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organizations managed services department. This role requires strong leadership skills, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations. Requirements: Regularly engages with the client to set clear expectations on project roles and responsibilities, approach, progress and outcomes. Contributes to the sales cycle including new business and renewals, RFP responses, SOW and Change Order creation and execution. Proactively monitors contribution margin and prospective forecasting. Represents Huron in Quarterly Business Reviews with the client, providing updates and helping with strategic decision-making. Proactively communicates internally with leadership, account MDs and BDMs to ensure strategic account management. Responsible for management of the project and outcomes. Proactively monitors, manages and reports on execution of deliverables. Manages project administrative functions to support successful execution (billing, setup communication, contract coordination). Monitors and reports progress to key stakeholders. Ensures best practices and procedures in line with methodology for successful project management. Manages Engagement Assurance best practices including Financial & Operational activities in Workday. Preferences: Strong program management and analytical skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Strong organizational and time management skills. Customer-focused mindset with a commitment to delivering high-quality service. Knowledge of ITIL or other service management frameworks. Position Level Senior Manager Country India

Hi, We have an immediate requirement for Cloud Operations Manager (AWS) with our organization SHI Locuz Enterprise Solutions Pvt Ltd. PFB Job Details: Work Experience - 5-6years Work Location - Hyderabad Looking for immediate joiners. Proven experience managing AWS infrastructure in enterprise environments. Strong understanding of ITSM and ITIL principles and their practical application. Excellent leadership and team management skills. Effective communication and collaboration abilities. JD : Job Summary: The Cloud Operations Manager is responsible for overseeing the day-to-day operations of an organizations cloud infrastructure and services. This role ensures the cloud environments are efficient, secure, scalable, and fully operational to meet the business and technological needs of the organization. The Cloud Operations Manager will collaborate with cross-functional teams to deliver high-quality services and drive improvements in cloud architecture, automation, and resource optimization. Primary Responsibilities: Oversee and manage cloud operations to ensure seamless service delivery and optimized performance. Expertise in managing cloud infrastructure across major platforms (AWS, Azure, GCP). Proven experience in cloud operations, service management, and delivering high-quality cloud services on a scale. Coordinate and collaborate with cross-functional teams to implement best practices in cloud operations. Manage incident response, problem resolution, and ensure effective root cause analysis. Implement cloud automation and orchestration processes to streamline operations and improve efficiency. Monitor cloud performance, security, and compliance, ensuring that SLAs and KPIs are consistently met. Lead and mentor cloud operations teams, fostering a culture of continuous improvement and innovation. Develop and maintain operational documentation, including runbooks, incident reports, and operational procedures. Familiarity with ITIL, DevOps, and Agile methodologies. Strong knowledge of cloud-native technologies, microservices, and containers (e.g., Kubernetes, Docker). Proficiency in scripting languages (e.g., Python, Bash) for automation and orchestration Secondary Responsibilities: Ensure that capacity planning and disaster recovery procedures are in place for cloud infrastructure. Conduct regular backups, failover testing, and ensure business continuity. Maintain detailed documentation for cloud operations, configurations, and processes. Report on cloud usage, incidents, and performance to senior management. Stay up-to-date with the latest cloud technologies and trends. Recommend and implement new tools and technologies to improve cloud infrastructure and operations.

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, Github Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for an experienced and technically skilled L2 IT Support Engineer to handle escalated issues in a Microsoft Cloud environment. This role supports advanced troubleshooting and administration of Microsoft 365, EntraID, Intune, Kandji, and related technologies. You ll work closely with L1 engineers, infrastructure, and security teams to resolve incidents, automate solutions, and improve the end-user experience. Working times IST (UTC +5.5) 08:00 - 17:00 - Asia & Australia IST (UTC +5.5) 14:30 - 23:30 - Europe & Americas On-Call Duty will be scheduled in 12-hour shifts during off-peak hours and weekends Second-Line Support & Issue Resolution Troubleshoot and resolve complex issues escalated from L1 support. Investigate and resolve issues with device compliance, conditional access policies, Intune and Kandji enrollment failures. Diagnose problems related to user authentication & Single Sign-On (SSO). Identity & Access Management Manage users, groups, and roles in EntraID. Implement and troubleshoot conditional access, MFA, and security baselines. Support privileged identity management (PIM) and identity lifecycle tasks. Device, Endpoint & Asset Management Troubleshoot via Microsoft Intune and Kandji, including device compliance, application deployment, and Autopilot provisioning. Handle eSIM activation and assignment for eligible devices via carriers. Troubleshoot hardware orders for laptops, accessories, and mobile devices; track shipments and update asset inventories. Collaborate with procurement team to escalate issues with timely delivery and the registration of hardware. Microsoft 365 Administration Administer Exchange Online (message trace, manage rules, evaluate potential spam e-mails, manage tenant allow/block lists together with the Security team). Support Teams voice/telephony, guest access, and additional settings. Manage SharePoint Online /OneDrive site permissions and data access controls. Automation, Scripting & Documentation Develop and maintain PowerShell scripts for automation and reporting tasks. Contribute to internal documentation, KB articles, and standard operating procedures (SOPs). Analyze ticket trends and recurring issues; recommend preventive measures or process improvements. Collaboration & Projects Participate in operations and infrastructure projects such as migrations, tenant configurations, or Zero Trust implementations. Work with vendors and Microsoft support for complex issues. Mentor and support L1 agents, providing guidance and training on common escalations. Work with internal teams to improve support processes and user experience. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID. Familiar with endpoint management and compliance tools (Intune, Kandji). Experience supporting both macOS and Windows environments, including iOS device support. Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management. Strong organisational, communication, and stakeholder management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to work independently and within a team. Willingness to learn and adapt in a fast-paced environment.

PRODUCT TECHNOLOGY STACK Enterprise: Microsoft Azure / M365 MDM: InTune, Kandji SaaS: Jira, Confluence, Miro, Figma, Keeper, Adobe, DocuSign, GitHub Hardware: Mac & Windows Laptops, iPhones EXPECTATIONS AND TASKS We are looking for a hands-on IT Support Service Desk Coordinator to manage the day-to-day operations of our IT support team. In this role, you will be responsible for overseeing a team of L1 and L2 engineers, ensuring consistent service quality, timely issue resolution, and adherence to defined processes. You will serve as the main point of coordination between support staff, IT leadership, and cross-functional stakeholders. This role requires strong organisational ability, excellent communication skills, and a solid technical foundation in Microsoft Cloud technologies. Working times: IST (UTC +5.5) 12:30 - 21:30 Team Management Manage the daily workload of L1 and L2 engineers, ensuring appropriate ticket assignment and workload distribution. Schedule and coordinate on-call coverage schedules. Oversee adherence to standard operating procedures, SLAs, and escalation protocols. Serve as the primary point of contact for operational coordination within the team. Monitor individual and team performance, ensuring consistent service delivery standards are met. Mentor and support agents, providing guidance and training on common escalations. Support onboarding and knowledge transfer for new support team members. Operational Oversight Coordinate triage and escalation of incidents and service requests, ensuring accurate and timely resolution. Track incident trends and coordinate with L2 engineers to resolve recurring or complex issues. Conduct regular reviews of ticket queues and service performance metrics. Collaborate with relevant stakeholders, including operations, infrastructure, and security teams to address systemic issues. Process and Quality Assurance Maintain and enhance support workflows, documentation, and knowledge base content to ensure consistent and accurate service delivery. Identify opportunities to improve operational efficiency and recommend changes accordingly. Enforce compliance with established policies and procedures for incident and request management. Reporting and Communication Prepare and deliver regular reports on service desk metrics, performance indicators, and operational risks. Communicate effectively with internal stakeholders regarding service-related matters, ongoing issues, and service improvements. Ensure that escalations are handled appropriately and communicated in a timely and professional manner. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Academic degree in Computer Science, Engineering, or comparable qualification Microsoft Certifications such as: MS-102 (Microsoft 365 Administrator) AZ-104 (Azure Administrator) MD-102 (Endpoint Administrator) WORK EXPERIENCE 5+ years of experience in IT support, with at least 2 years in Microsoft cloud environments. 2+ years of experience in a lead, supervisory, or coordination role Familiar with service metrics, reporting, and ticket lifecycle tracking Skilled in coordinating teams across multiple time zones Expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and EntraID Familiar with endpoint management and compliance tools (Intune, Kandji) Experience supporting both macOS and Windows environments, including iOS device support Understanding of Zero Trust, conditional access, and compliance standards (ISO 27001, GDPR, etc.). Hands-on experience with ITSM platforms, ideally Jira Service Management Strong organisational, communication, and stakeholder management skills Excellent analytical, troubleshooting, and problem-solving abilities Ability to work independently and within a team Willingness to learn and adapt in a fast-paced environment

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekend. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC1 Career Level - IC1 As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include: Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps). Strong knowledge of Windows, Mac and Linux operating systems and mobile devices Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions. Intermediate network troubleshooting. Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. Should be capable of multitask. Strong customer skills and customer oriented. Should have excellent communication skills English/Spanish (Oral & Written). Should be smart, enthusiastic and a good team player. Working knowledge of a Ticketing System (Jira Service Management). Ability and willingness to work in an environment providing 24x7x365 support. Ability to work during any five week days for supporting our customers during the weekends. Positions are based in Hyderabad, India (required to work from our office locations). Career Level - IC2 Career Level - IC2 Responsibilities As an Associate Support Engineer, you will be the technical interface to internal customers for resolution of problems related to the installation, recommended maintenance, and hardware and software issues. Your primary task will be to provide level one support to customers who contact the Employee Support channels and maintain high level of customer satisfaction while meeting guidelines. Serve as the first point of contact for employees seeking technical assistance over the phone, chat or in-person support. Provide direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers. Install, configure, and support workstation software, hardware, and printers. Implement applications and software upgrades and troubleshoot any performance issues. Troubleshoot system and network problems, diagnose, and solve hardware or software faults. Analyze issues, identify vulnerabilities and ways to improve efficiency and accuracy, and develop creative solutions. Serve as liaison between Oracle employees and laptop vendors to address and resolve hardware issues. Collaborate with others to resolve complex issues. Identify and suggest possible improvements on procedures. Pass on any feedback or suggestions by customers to the appropriate internal team. Participate in the testing and evaluation of new technology.

About NCR Atleos Key Responsibilities: Monitor ATM networks for NCRs customers, through NCR in house Incident Management systems and tools. Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents. Requires rotation in work hours involving weekend, holiday or extended hours. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Position Purpose The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. He will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities Network Incident troubleshooting and escalation to L3 BAU support operations Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes. Coordinates with onshore teams; interface with vendors and partners for issue resolution. 5. Networks obsolesce and Tech refresh. Vulnerability Management and finding remediation. SLA adherence and Dashboard reporting Proposes solution alternatives, provide impact analysis for any technical changes. Translates high level objectives into low level work modules and tasks. 10. Performs requirements gathering and design. 1ITIL and Change Management experience Contributing Responsibilities Technical Behavioral Competencies 8 to 15 years of work experience required, minimum 8 years of relevant work experience required large enterprise networks. Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks, Network security and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet) and Proxies (MacAfee, etc.). Troubleshooting skills to identify faults and ensure timely repairs. 5. Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) Expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. Experience in network security, load balancers (F5) Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if required) B.E or Equivalent CCNA (Routing Switching) - Mandatory CCNP CCIE (Routing Switching) - Preferred Checkpoint Security Administration or Fortinet Network Security Technology/Solutions ITIL V3 Foundation desirable Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral written Creativity Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 8 years Other/Specific Qualifications (if required) Ability to engage cust customers independently for ongoing incidents, hight level of ownership and initiative needed Needs to work independently with minimal or no supervision Excellent written, oral and presentation skills Should be able to articulate technical concepts in documentation

Career Area: Engineering : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition You are responsible for coordinating, scheduling, and integrating work across GCA/GCP product teams, to deliver projects/products using the outcome-based T5 process. This should be accomplished by ensuring efficient execution in the current quarter as well as looking ahead at the backlog and ensuring that discovery work for future quarters are being done. Central to this role is coordination with the Product Lead, Design Lead and Technical Lead. The Project Manager is focussed on ensuring that the product team is delivering in a timely and efficient manner. This delivery could be into higher level System T5 projects and programs or projects/initiatives aimed at the products owned by the product team. The focus is on the product lifecycle and the programmes/projects that deliver these. Responsibilities The Project Manager is assigned to a product team and the products they own. For those teams and products the expectation is that the Project Manager is responsible for Ensuring that activities managed directly or within the team meet established schedules, cost targets, and contractual objectives by effectively managing resources, team dynamics, and change control processes while providing contingency plans and problem resolutions as required. Coordinating and Scheduling work for the product team - the Project Manager is the owner of the project schedule. Ensuring execution follows the CTCT T5 development process. Develop a clear understanding of the project scope and project deliverables outlined in requirements documents and provided by project stakeholders. Ensure that the Product Specification meets these requirements and all other obligations. Possess sufficient technical acumen to challenge assumptions, contribute to design discussions, and manage technical risks proactively Keep project milestones updated in our resource and project management software. Communicate regularly with management regarding the status of current projects. Proactively monitor project needs, identify project risks and put in place and execute on mitigation plans. Organize and lead regular scheduled project meetings to identify required actions and its timely completion. When required, lead continuous product improvement activities. Degree Requirement Bachelor's degree in Engineering field preferred or equivalent. 9+ years experience in cross-functional project teams and software development organizations. Minimum 3-5 years experience in technical project management experience with the ability to proactively identify & resolve issues early while maintaining relationships. Highly desired is 3 + years experience in a software development role Demonstrated ability to deliver SW projects that bring quality products to market. Experience in Agile software development and a recognised certification in Project Management is highly desirable. Travel (including international) is less than 10%. Skill Descriptors Products and ServicesKnowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Level Working Knowledge Proven experience in backlog planning and scheduling. Proven hands on technical project management experience with the ability to handle multiple projects concurrently. Proven experience in proactively identifying and resolving issues early while maintaining relationships. Proven ability to influence without authority and foster a collaborative environment to achieve shared objectives across diverse and potentially distributed teams. Experience working internationally with diverse cultures is preferred. Proven experience with routine project communications. Leadership qualities with high energy that demonstrates the ability to work well with diverse groups of people in a way that motivates them to achieve common objectives. Excellent written and verbal communication skills. Highly developed analytical, problem solving and negotiation skills. Highly organized with excellent time management skills and a flexible approach to working in a changing environment. Ability to work in a fast-paced environment with aggressive deadlines. Anticipate and solve critical strategic and executional roadblocks, demonstrating an ability to navigate ambiguity and drive towards impactful outcomes. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience Advises others on the assessment and provision of all technical solutions. Engages appropriate subject matter resources to effectively resolve technical issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Assumes accountability for personal technical performance and holds others responsible for theirs. Influencing Through ExpertiseKnowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization. Level Working Knowledge Acquires expertise through training and practical experience in the relevant field. Analyzes the needs, desires, and motivations of the other party to effectively understand a given scenario. Identifies who the decision makers are and how they receive information. Provides evidentiary support while giving opinions or recommendations to influence decision-making. Conducts tasks in such a way as to build a strong reputation and credibility as an expert in the field. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Extensive Experience Utilizes preferred tools, techniques and methods for estimating project cost and time. Plans, estimates, staffs, organizes and monitors significant projects. Identifies risks and vulnerabilities; creates contingency plans. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties. Communicates reporting requirements; creates monitoring and control mechanisms. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager - Technical Mastercard Payment Gateway Services provides an end-to-end Omni-Channel gateway solution for merchants, payment facilitators and acquiring banks. Our goal is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering best-in-class experiences across both online and in-person commerce. We aim to establish Mastercard Payment Gateway Services (MPGS) as the preferred platform for acceptance. The Senior Product Manager - Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented Produce written documentation of the client s business, functional and non-functional requirements Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications) Technical analysis of product or application to ensure that business and functional requirements can be met. Actively participate in solution design discussions for small to medium complexity initiatives Prioritize and identify cross domain / application / system enhancements Identify key dependencies and knock-on impacts of new development work Collaborate with development team on software designs Act as a liaison and key communication bridge between the development and business teams Act as a technical consultant for Product team during design, development & implementation of new products/services Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base All about you Experience in product, program, or service management with a technology focus. Skilled in organizing and aligning customer activities with product development roadmaps. Proficient in defining and structuring customer objectives, goals, strategies, and success metrics. Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements. Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization. Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy. Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement. Hands-on experience in API development. High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently. Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities. Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities. Solid technical knowledge and capability Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs Collaboration & thoughtful risk-taking mindset Willingness to learn and get stuck in Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Systems Administrator. In this role, you will: Deliver robust monitoring and alerting service to IT business services. Deliver system integration or ever-greening activities for monitoring products/tools with other teams and make sure the solution complies with group policies and standards. Understand user requirements, evaluate alternative options and to provide technology solutions based on given constraints. Provide consultancy and support in response to queries from users, operations and IT teams. Provide investigation and timely support on incident/problem arising in monitoring and alerting service and take recovery action to reduce service degradation or resume the service as quickly as possible. Promote and implement continuous improvement in monitoring and alerting capability/process. Maintain close communication with business users, operations and IT teams and coordinate IT related stakeholder activities. Deliver IT projects in good quality accordingly to project schedule Requirements To be successful in this role, you should meet the following requirements: University degree in computer science, information technology or a related discipline. Good experience in IBM i Operating System Work Management skill. Experience/Knowledge on Fortra (formerly Helps/System) ROBOT monitoring products and IBM i programming would be an advantage. Understanding on ITIL Operations, Service Management and Event Management concepts. Knowledgeable in Change, Incident and Problem management processes, ideally using Service Now. Maintain can-do attitude and stay positive towards challenges. Able to work in flexible working hours Strong sense of ownership and accountability. Strong analysis and problem-solving skills. Strong interpersonal, communication and presentation skills with good command of written and spoken English. .

The Senior Product Manager - Technical role is an important member of our software development teams here at Mastercard. The PM-T works closely in partnership with Product Managers, Solution Architects, and development teams to identify & elaborate technical requirements that meet product business requirements. The PM-T will need to develop strong working knowledge of all relevant Mastercard applications and systems to be effective. Key Responsibilities Work with internal / external stakeholders to clarify, understand, gather and document detailed product requirements which should be implemented Produce written documentation of the client s business, functional and non-functional requirements Prepare system analysis of business requirements (use cases, activity diagrams, interface specifications) Technical analysis of product or application to ensure that business and functional requirements can be met. Actively participate in solution design discussions for small to medium complexity initiatives Prioritize and identify cross domain / application / system enhancements Identify key dependencies and knock-on impacts of new development work Collaborate with development team on software designs Act as a liaison and key communication bridge between the development and business teams Act as a technical consultant for Product team during design, development & implementation of new products/services Lead review sessions of functional & technical requirements & maintain relevant documentation including internal knowledge base All about you Experience in product, program, or service management with a technology focus. Skilled in organizing and aligning customer activities with product development roadmaps. Proficient in defining and structuring customer objectives, goals, strategies, and success metrics. Experienced in facilitating both technical and non-technical virtual workshops, trainings, and problem-solving sessions to identify product requirements & convert them in system requirements. Adept at translating customer use cases into actionable, testable backlog items and managing their prioritization. Strong understanding of technologies, architectural design, and product features that support customer needs; able to contribute meaningfully to technical discussions and strategy. Proven track record of delivering end-to-end software changes or customer onboarding experiences with a focus on learning outcomes and continuous improvement. Hands-on experience in API development. High-energy, detail-oriented, and proactive, with the ability to manage competing demands independently. Demonstrates strong initiative and self-motivation, with a readiness to embrace challenging opportunities. Excellent verbal and written communication skills, with strong collaboration, relationship-building, and organizational abilities. Solid technical knowledge and capability Comfortable working at a detailed level with interface specifications & doing related data mappings to and from APIs Collaboration & thoughtful risk-taking mindset Willingness to learn and get stuck in

Client Engagement & Value Proposition Design Collaborate with Sales, Product, and Delivery teams to define and pitch compelling support service offerings in RFP/RFI responses. Platform Support Strategy & Execution Define and execute platform support workflows, SLAs, KPIs, and governance models, ensuring smooth transitions and operational excellence. Support Team Leadership Lead a cross-functional global support team, fostering collaboration and mentoring team members across onshore/offshore models. Knowledge Management & SOP Development Create and maintain detailed SOPs, runbooks, and scalable knowledge management systems for all supported platforms. Escalation Management Serve as the SME for platform-related incidents, ensuring timely and effective resolution of escalations through ITIL practices. Automation & Innovation Enablement Identify use cases for automation and GenAI-based solutions to enhance support processes, reduce MTTR, and personalize user experiences. Training & Certification Programs Design and manage training programs, certification initiatives, and ongoing upskilling for support personnel across platforms. Tool & Platform Enablement Manage integrations and operations across CRM, CMS, DAMS, CDP, MAP, and Consent platforms using tools like Salesforce, Veeva, AEM, etc Compliance & Regulatory Oversight Ensure platform support complies with industry standards and regulations such as GxP, 21 CFR Part 11, and company audit requirements. Performance Metrics & Reporting Track and report key support metrics (eg, CSAT, MTTR, ticket volume) to stakeholders, enabling data-driven decisions and risk mitigation. Must Have Enterprise Platform Expertise - Deep understanding of CRM, CMS, DAMS, MAP, CDP, and consent platforms such as Salesforce, Veeva, AEM, Marketo, Tealium, and OneTrust. Client-Facing Communication - Strong ability to articulate platform value propositions, lead client discussions, and contribute to commercial engagements. ITIL & Service Management - Hands-on experience with ITIL-based service management frameworks and tools such as ServiceNow and JIRA. Leadership & Team Management - Proven experience in leading and scaling global support teams, managing vendor relationships, and ensuring team performance. Process Design & Optimization - Ability to design scalable workflows, define SLAs, and optimize operations through continuous improvement initiatives. Automation & GenAI Awareness - Knowledge of GenAI applications and automation tools (eg, Workato, MuleSoft) to drive efficiency and intelligent support. Compliance & Regulatory Acumen - Understanding of regulated environments with knowledge of GxP, 21 CFR Part 11, and audit practices. Training & Enablement Programs - Experience in structuring onboarding, skill enhancement, and certification frameworks for platform support teams. Analytical & Reporting Skills - Ability to interpret support data, generate performance reports, and provide insights for strategic decisions. Certifications & Platform Credentials - Salesforce Admin, Veeva certifications (preferred), or equivalent credentials showcasing platform proficiency.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team – Oil & Gas / Dairy. This team is directly responsible for growth of Oil and Gas / Dairy offline transactions & users at Paytm. Responsibilities: * Managing, training, and providing overall guidance to the Service team of an assigned territory. * Setting reasonable Service targets to be achieved by the team. * Monitoring the performance of the service team and motivating members to meet or exceed service targets. * Collecting customer feedback and providing updates to senior management. * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness. * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests. * Developing and sustaining long-term relationships with customers. * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects. : * 5+ yrs of experience of Distribution sales in EDC, fintech, Banking / Insurance Sales. * Set and track sales targets for the team. * Review of Sales Team. * Research and discover methods to increase customer engagement. * Will be handling assigned territory for Oil and Gas. * Good communication and leadership skills. * Knowledge of Excel (Optional).

Roles and Responsibilities : Experience as After sales/service supervisor for engineering product at customer site and ability to manage team of service engineers and customer support like Construction Equipment, Hoists, Tower cranes, Concrete pumps, Lifts, Generators, Solar, UPS. Experience to serve at customer location is preferred. Desired Candidate Profile Diploma / Btech Mech /Elec , with min 2 to 6 years of experience in managing regional entire after sales /service team Perks and Benefits

We are seeking a dedicated & experienced Bodyshop Manager for our Bodyshop located in Malappuram Dist Oversee the daily operations of the Bodyshop department, including managing service advisors, technicians, and support staff. Customer Satisfaction

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner Problem-solving skills with a customer-first mindset Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude

Key Responsibilities: Responsible for overall region/area for customer satisfaction Handle corporate customer queries related to Acer products through phone, email, and chat Provide clear, accurate, and timely solutions to customer support issues Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels Qualifications: Bachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner Problem-solving skills with a customer-first mindset Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude

Job Role Headline Ensures effective remote product support to and communications with customers, by managing an operative TCS team assigned. Job Role Description • Ensures remote product support to customers and effective network communications with customers (by telephone, e-mail, and fax and documents accordingly). • Plans and allocates resources. • Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion. • Decides in-house troubleshooting for products and other related products to customers. • Responds to operations related enquiries, or troubleshoots customer complaints, as an escalation point of contact . • Proposes and / or implements active programs to increase customer satisfaction. • Contributes in recommending product needs of the customer to product design group. • Leads the team functionally or disciplinary

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management. In this role, you will: Act as ITSO for Payment Cloud Services applications and possess deep knowledge of ITSO responsibilities. Be able to effectively discharge ITSO responsibilities through a combined mandatory expertise in payments management and Technology Lead & represent IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings through a deep understanding of payments domain and cloud technologies. Coordinating technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends. Working with technology teams/pods to devise action plans to prevent incident re-occurrence. Ensure all prod incidents raised to L3 are addressed within required SLAs Lead and accountable for software testing for payments and to Identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions. Plan for performance & load testing in ensuring stability & reliability Identify the most appropriate Technology solutions, liaise with other engineers, architects and business stakeholders, to understand and drive the testing team towards 0 defect goal. Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. Service Governance for Compliance, Regulatory and Cyber Risks. Participation in Architecture Review and Governance. Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues. Participation and Lead Major Incidents. Participation In Post Incident Reviews. Incident, Change, Problem and Capacity review and governance. Infrastructure Reviews. Application and Infrastructure optimization. Service Improvement via toil removal. Certificate ownership and governance. Stakeholder Management. Service Resiliency reviews and governance. Act as interface between Production Engineering and Application teams. Requirements To be successful in this role, you should meet the following requirements: Sound in IT Risk Management Skill, Proven track record in application management and governance. Exposure to software lifecycle(build, testing, transition, maintenance). Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management. Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly. Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities. Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence. Proven exposure to smoothly running DR/Roleswap activities for owned services. Exposure to Agile methodology, DevOps. The successful candidate will also meet the following requirements: Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE ETC. Exposure the High value payments / CBPR payments processing. Exposure to both the development and service management processes. Exposure to Cyber Security Issues and reviews. Infrastructure knowledge eg. APIs, MQ, DB, VMs, VCS, File transmissions etc. Exposure to SRE processes to improve service reliability by automation and removing toil. Exposure of leading L1/L2 or L3 Support teams.

About us: TMB (Trusted Media Brands) is the worlds leading community-driven entertainment company. Our portfolio of leading brands that includes FailArmy, Family Handyman, People Are Awesome, Reader s Digest, Taste of Home, The Healthy, The Pet Collective, and Birds and Blooms, is powered by content that s inspired and created by our fans. Engaging more than 200 million consumers worldwide, our content available across streaming TV, social media, web, and print sparks curiosity, fuels laughter, and inspires people to live big, full, fantastic lives. Learn more about our brands, our data-driven marketing solutions, our award-winning licensing services, and much more at Trusted Media Brands. Location : Guargon, India Hybrid 2 days in office Department : PMO Reports To: VP of PMO Job Overview: We are looking for a highly motivated and detail-oriented candidate with strong Atlassian Tool Support and Administrative expertise to join our team in India. The ideal candidate will have 2-4 years of experience using Atlassian tools (Jira, JSD, Confluence) demonstrating efficient application across various project teams. The candidate will possess extensive experience in administration, with a demonstrated ability to define and construct custom workflows, automations, post-conditions, custom issue types, and integrations with third-party tools with experience training and onboarding team members. Key Responsibilities: 2-4 years of experience in administering Jira, JSD and Confluence both from front end and back end Proficient Atlassian tool administration knowledge on JIRA, JSD and Confluence and all their features Proficient experience building Automations and Scripting in Jira and Confluence platform Proven expertise in triaging and fixing Performance issues on Jira and Confluence Experience formulating technical solutions by using JIRA, Confluence features and Associated plugins Experience in building Integrations for Jira and Confluence with external applications Understanding of Agile Concepts - Scrum, Kanban Hands-on in using the tools from a user perspective - using projects, boards, issues, issue types, jqls, sprints, reports, spaces, pages, gadgets Hands-on with Jira Service Management and Administration Hands-on with using Metrics and Reporting capabilities Out of the box and plugins Strong troubleshooting skills on these platforms Integrating Jira and Confluence with other tools Provide evaluation, implementation and education of new features improve team usage. Remain up to date with industry trends and emerging technologies to improve team efficiencies by sharing recommendations with team management Lead small projects or assist senior project managers with large scope projects through to completion Qualifications: Education & Experience: Degree in computer science, project management or related field or equivalent practical experience. Relevant certifications in Atlassian tools 2-4 years experience in Atlassian tools (Jira, JSD, Confluence) 2-4 years experience in application development workflow improvements 1-2 years experience in project management of small project development a plus! Technical Skills: Proficiency in Jira, JSD, Confluence Administration Proficiency in building custom workflows, automations, post-conditions, custom issue types Proficiency in building dashboards and team tracking reports for management Knowledge and integration experience with Gitlab and other related code and release tools a plus Access to reliable high-speed Internet and uninterrupted Teams video meetings during all meeting times Soft Skills: Work at least 4 hours overlap with US, i.e. until ~9pm IST Excellent communication and interpersonal Strong problem-solving abilities and a proactive approach to addressing challenges. Commitment to participate in a collaborative and inclusive team environment. Our Benefits: We value our people and offer a collaborative and engaging culture. As a Trusted Media Brands employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. Learn more about what life is like working at Trusted Media Brands at https: / / www.trustedmediabrands.com / careers / . India specific benefits: Comprehensive Time Off policies Maternity and Paternity Time off Health Insurance & Wellness Benefits including access to OPD consultations*, Gym/Yoga studios, Teleconsultation/Telemedicine* Access to Mental Health Reimbursement Annual Sport reimbursement and home office reimbursement Trusted Media Brands embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This role is offered by TMB through Jukin Media India Private Limited.

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Test and deploy applications and systems Develop documentation throughout the software development life cycle (SDLC) Excellent troubleshooting and communication skills Serve as an expert on applications and provide technical support. Job Skills & Qualifications: VB.Net, Windows Forms Controls (Syncfusion/Telerik/etc) Highly Proficient in using SQL Queries. Existing experience on any inventory management application or ERP will be preferred. Any engineering degree is mandatory Immediate to 30 Days Notice period preferred

The Quality Analyst (QA) in IT Sales is responsible for monitoring and evaluating sales processes, customer interactions, and support activities to ensure compliance with quality standards. This role involves assessing sales calls, emails, and ticket resolutions, identifying areas for improvement, and ensuring that the team adheres to best practices. The QA works closely with the sales and support teams to streamline processes, enhance customer engagement, and improve overall efficiency. Job Responsibilities: Review and analyze sales and support interactions, such as calls, emails, and tickets. Make sure employees follow company rules, service quality standards, and processes. Check sales and support efforts regularly and give helpful feedback. Identify areas where training is needed and offer guidance to improve performance. Work with teams to improve sales and customer support strategies. Help develop better quality checks, faster response times, and efficient ticket-handling methods. Find process gaps and suggest ways to improve customer interactions. Create reports on sales performance, customer concerns, and service quality. Track important metrics like lead conversion rates, response times, and customer feedback. Investigate recurring issues and suggest ways to fix them for continuous improvement. Join training sessions, coaching programs, and meetings to ensure consistency. Act as a link between the quality team, sales representatives, and management. Regularly review sales processes and give actionable feedback for improvement Monitor customer satisfaction trends and suggest improvements Qualifications & Skills: Bachelors degree in Business Administration, Sales, or a related field. Minimum of 2 years of experience in a Quality Analyst role within IT sales or customer support. Strong understanding of sales processes, CRM tools, and quality assurance methodologies. Excellent verbal and written communication skills. Attention to detail and ability to provide constructive feedback effectively. Proficiency in sales analytics, ticketing systems, and process optimization. Ability to analyze data, generate reports, and present insights for decision-making.