4243 Service Management Jobs - Page 3

Your Role Configuring dashboards, alerts, and remote actions to support proactive digital experience monitoring. Deploying and managing endpoint agents or browser extensions across enterprise devices, ensuring data privacy and security. Designing investigations and queries to identify performance issues and user experience bottlenecks. Integrating the digital experience platform with other IT systems and automating tasks using scripting languages such as PowerShell or Python. Monitoring and troubleshooting digital experience data to support incident resolution and performance optimization. Collaborating with IT and business stakeholders to align platform configurations with organizational go...

Summary Job Title: P&O Technology Product Expert Location: Hyderabad, India Relocation Support: Yes Join us as a P&O Technology Product Expert and help shape the digital HR experience at Novartis. Youll support global systems across Talent, Learning, and Rewardsresolving issues, enhancing functionality, and ensuring compliance. Your work will directly impact how associates engage with our platforms, making processes smarter and more seamless. About The Role Key Responsibilities Manage system changes and releases in collaboration with business and IT teams Coordinate and test new configurations to meet global and local requirements Support vendor upgrades and ensure system compliance through ...

About Business Unit Corporate BU Roles and Responsibility Position Title: System Administrator Specializing in Microsoft Azure, Microsoft Intune, and Related Technologies Type of Employment: Full-time Experience: 3+ years Qualifications: BE /BE Tech Shifts (if any): 11:00 am onwards (candidate should be flexible to work as per the business requirement) Job Summary: We are seeking an experienced Senior System Administrator with deep expertise in Microsoft Azure, Microsoft Intune, and other key IT tools to manage and optimize our environments as well as those of our clients. The ideal candidate will have a strong background in device management, automation, security, and compliance, with the c...

Your future role Take on a new challenge and apply your project management and coordination expertise in a cutting-edge field. Youll work alongside collaborative and results-driven teammates. You'll play a crucial role in ensuring the successful delivery of a project sub-system, meeting both customer needs and QCDP (Quality, Cost, Delivery, and Performance) objectives. Day-to-day, youll work closely with teams across the business (engineering, sourcing, supply chain, and RAMS), synchronize stakeholders, and manage sub-system activities end-to-end, from requirement capture to project completion. Youll specifically take care of leading cross-functional sub-system activities and coordinating wi...

Project description Service Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts. Responsibilities Develop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, devops, automation and data analytics evolution Manage and deliver the day to day change enablement workflow tasks with the tea...

Supports HR operations & admin tasks for smooth plant functioning. Manages records, attendance, facilities, canteen, transport & housing. Assists in audits & documentation. Graduate in HR/Business Admin with 3–5 yrs’ HR/Admin support experience.

As an IT Technology Services Senior Specialist (Problem Management) at SAP's Delivery Center in Bangalore, India, your key role is to act as the central driver and coordinator among teams working on Problem Management (Zero Outage Room - ZOR), Critical Incident Management - CIM, and Event Management. Your responsibilities include guaranteeing the quickest possible Root Cause Analysis and remediation for major incidents, coordinating with various stakeholders, driving technical resolutions, supporting complex RCAs, and ensuring continuous improvement across ZOR. You will also be responsible for driving internal initiatives, participating in regional cadence, resolving critical incidents and R...

Job Description: You will be responsible for handling the day-to-day branch operations, including front desk and back-end activities, ensuring compliance is in place. Your role will involve overall management of services and coordination among the sales team and distributors who drive the business. You will need to coordinate with internal stakeholders for smooth processing of transactions and manage branch admin activities. Additionally, you will be expected to upsell Mutual Fund products to both Retail and HNI clients. Customer satisfaction should be your prime focus when responding to customer queries. Key Responsibilities: - Handle day-to-day branch operations, including front desk and b...

Role Overview: You will be a Support Engineer 1 - Cloud at a leading AI-driven Global Supply Chain Solutions Software Product Company. Your role will involve being part of the customer success team to implement and support projects, utilizing your deep knowledge of industry best practices and working with multiple cross-functional teams. Key Responsibilities: - Raising Incidents and managing them to ensure closure within SLA - Leading Bridge Calls for effective communication - Performing periodic reviews of Cases and collaborating with customers and internal teams for incident resolution - Planning and executing Release and Change management processes - Ensuring the team meets Problem Manage...

Role & responsibilities Internal and External Vendor management Monitor and ensure SLAs are met, issues escalated and prioritized. Monitor and feedback on the effectiveness of services provided by both internal and external vendor meeting business needs. Establish Service Improvement and Analytics Contract Management IT Incident, Problem and Change Management (Business Applications) Manage and communicate with key holders on daily business application operational support Identify operational gaps and drive to ensure closure, both internally and externally Engage with Delivery teams to manage cross-functional portfolio of quality activities, initiatives, service demands, and to share knowledg...

We are hiring Assistant Managers to support restaurant operations, manage teams, ensure service quality, and drive customer satisfaction. You will be responsible for day-to-day operations, staff coordination, and achieving business targets. Key Responsibilities: Assist in daily operations and manage service and stewarding teams Ensure customer satisfaction and handle escalations Control stock, inventory, and procurement activities Train, motivate, and evaluate staff performance Monitor safety and hygiene standards Support senior management in achieving operational goals Candidate Profile: 3-5 years of experience in restaurant management Strong leadership, analytical, and operational skills E...

About the Role: We are seeking an experienced Regional Service Manager to oversee all service and support operations for our genset division in the South Region. The ideal candidate will be responsible for leading a team of service professionals to ensure high levels of customer satisfaction and drive service revenue growth. Role & responsibilities Manage day-to-day service operations for the assigned region, ensuring timely and efficient resolution of customer issues. Lead, mentor, and develop a team of service engineers and technicians. Maintain strong relationships with key clients, handling escalations and ensuring overall customer satisfaction. Monitor service quality and key performanc...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Responsibilities As a part of GSC- NSC IT infrastructure Team you will support from ITSM SME point of view strategic and transformational initiatives, such as: Development of IT organizations. The Business-as-Usual Support. Implementation, and design of support model for various Cloud based services for end users and applications. Scope of your responsibility is covering all ITSM areas, your focus and actions will be driven by the business needs and may change over time. The key elements are: Support of Service management organization and underlying processes- primarily Problem Management, Knowledge Management, IT Request Fulfilment and IT Service Catalogue Management but if n...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Field Service Management FSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions that align with business needs and requirements. Roles & Responsibilities:- Have experience in IFS FSM (Field Service Management)- Good knowl...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : IFS Field Service Management FSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Have experience in IFS FSM (Field Service Management)- Good knowledge of di...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cros...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting ...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the te...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform-...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform-...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible fo...

Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsDay to Day activity:strategic development and ongoing operation of all Recruitment services under the client account including Workforce planning, Sourcing, Screenin& onboarding . Responsible for leading and influencing the delivery of RPO operational activities, and maintains a strong knowledge of Operational best practices. Recruitment Operational activities include delivery of all Recrui...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational g...

Design, develop, and maintain scalable and secure RESTful APIs using C# (.NET / .NET Core) and Azure Function Apps, including durable functions for complex workflows. Lead and execute system integration projects with external and internal services, especially focusing on Duck Creek Claims (v10/v11), ensuring seamless interoperability using SOAP and REST APIs.Configure and manage Azure services such as API Management, Key Vault, Storage Accounts, and App Registrations to support secure and robust integration layers. Utilize Azure Application Insights for monitoring, diagnostics, and performance tuning of applications and services. Implement integration patterns using Kafka to support event-dr...