1024 Service Management Jobs - Page 8

About NCR Atleos Incident Manag er Position Summary As the Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restor al of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count s , reducing Mean time to Restore ( MTTR ) and incident duration and will act as an escalation point for leadership and our business partners . Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents . Work independently to m anag e critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results . Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake by determination of Impact and Urgency to access appropriate priority based on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required . Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs + Strong facilitation skills to command-and-control major incident bridges to ensure timely resolution ( Actively r un a major incident bridge independently) . Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast pace environ ment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow , or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence to manage major incident bridge effectively . Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos . Ability and confidence to act decisively and take constructive feedback . Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Experience & Education Demonstrable experience working in an operational area of IT, within a large or multi-client environment . Graduate Degree Holder or Equivalent Participate in a 24/7/365 on-call rotation. Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Must have minimum 4 yr experience in Incident manager role with overall experience of minimum 6 yrs+ EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: IBM z Console Operations Monitor job execution, troubleshoot job failures, and restart jobs if required. Ensure job dependencies and priorities are met Handling IPL (Initial Program Load), role swaps, troubleshoot job failures, and restart jobs if required. Performing weekly housekeeping activities, Submit, schedule, and manage batch jobs using tools like JCL to maintain service availability. Ensuring service resiliency and releasing incomplete jobs. Monitor alert consoles and logs for errors or performance issues. Start, stop, and restart system components as needed. Respond to system messages and alerts to ensure Service availability Working in a collaborative and agile environment. Being approachable and supportive as part of a global team 24/7 Shift Operations: Supporting round-the-clock operations. Ensuring high availability of systems by managing incidents efficiently. Attend the Weekly retrospective calls and work improvement areas. Contribute and work Process Automation and eliminate toil from BAU Requirements To be successful in this role, you should meet the following requirements: Graduate degree in a Business or IT discipline or a proven track record of 4-5 years or more of experience in Mainframe Console Operations ITIL Service Management Foundation qualification is desirable Proven experience in managing all operator responsibilities and procedures, including disaster recovery. Proven experience of using own initiative to change and improve Be culturally aware and sensitive Be flexible under pressure Strong analytical and problem-solving skills

We are seeking a Senior Analyst with deep expertise in Service Management and hands-on experience with ServiceNow ITSM modules to support service delivery, reporting, and strategic recommendations. Key Responsibilities: Manage service delivery operations with thorough understanding of ITSM and ITIL frameworks Expert knowledge of ServiceNow ITSM modules including Incident, Change, Problem, Request, and Reporting Develop and maintain ServiceNow reports, analytics, and dashboards to track KPIs and drive insights Provide tactical and strategic recommendations based on ITSM performance metrics Support and improve service delivery processes leveraging ServiceNow capabilities Required Skills: Minimum 6 years of experience in Service Management and Service Delivery Strong experience with ServiceNow ITSM modules (Incident, Change, Problem, Request, Reporting) Proficient in ServiceNow reporting, analytics, and dashboard creation Solid understanding of ITIL processes and frameworks Ability to translate ITSM KPIs into actionable insights and recommendations Strong communication and stakeholder management skills

We are currently seeking an experienced professional to join our team in the role of Associate Director Service Management Key Responsibilities: Technology Control Ownership and Oversee its operation which would mean running the mandated governance, managing associated risks and actions, control process design, ensure key artifacts are created and be accountable for any control associated activities. Lead Control related Remediation, effectively being responsible for the delivery of defined remediation for a specific technology control (eg Patch Management Control) Risk Management & Control governance which would manage risks and audit findings, run all mandated meetings to ensure key artifacts are created, management of risks for either a horizontal or vertical slice of CTO. Team governance for the Risk and Controls team which would be working with CCO Tech to manage risk, track/manage appropriate Audit points, route Audit/regulatory queries to correct owner, ensure control owners understand their obligations, run controls meetings as defined by the Head of Risk and Controls. Provide leadership to a team, specifically proving non-technical leadership to a part of the Risk and Controls team. The role is performed with a focus on excellence & attention to detail with an ability to lead & inspire other staff, but also to communicate effectively with all levels of technology & business management. To be successful in this role you should meet the following requirements: bachelors degree in computer science engineering or related field. 12+ years of experience in IT and General knowledge with relevant experience (minimum 8+ years) within Risk Management, Controls Governance & Monitoring or IT Service Continuity Management. Strong understanding of regulatory requirements and risk governance practices. Good knowledge on Patch Management Control, Vulnerability Management Control and Information Security Risk Management processes would be advantageous Knowledge of HSBC s Risk Management Platform (eg Helios) would be advantageous but not essential Knowledge of Agile Scrum & Kanban as we'll as familiar with Agile tooling (eg Confluence and JIRA) would be advantageous but not essential Good knowledge of data analysis/reporting through BI tools like Qlik sense and Power BI would be advantageous Experience working on complex projects across multiple domains. Ability to interpret complex data and add value to the business decision making process. Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group and across different cultures.

Analyse the technical complaints of the vehicle in the field Rectify defects in vehicles / overhaul aggregates Maintain and handle internet based warranty Ensure implementation of service processes at channel partners Development of secondary channel Feed back on companys as we'll as competitors products Training of service managers Work out special service support for strategic customers with channel partners Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target Secondary network for spare parts sales Guide channel partners for manpower/facilities/equipment optimisation Ensure profitability of workshops of channel partners MIS on service Spare parts inventory management Manging service gaurantee at the dealership Monthly visit to ASC and monitor his performance along with ASC coordinator Service camps on monthly basisc Monthly visits to customer and update M Response data Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

1.Customer Interaction 2.Providing customer service support 3.Timely Deliver The Vehicle after Service 4.Customer Satisfaction

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and support to your team members. You will engage in problem-solving activities and contribute to strategic decisions that impact the overall service delivery framework. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL processes and frameworks.- Experience in implementing and managing IT service management tools.- Ability to analyze and improve service management workflows. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application lifecycle management.- Experience in configuring and customizing ServiceNow modules.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in leading application development projects- Knowledge of Oracle database management- Hands-on experience in configuring applications Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Field Service Management, SAP Fieldglass Contingent Workforce Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication within the team and stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Field Service Management, SAP Fieldglass Contingent Workforce- Strong understanding of SAP Field Service Management- Experience in configuring and building applications using SAP Field Service Management- Knowledge of SAP Fieldglass Contingent Workforce integration- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Field Service Management- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Tech for Operations - Vmware Virtualization Administration Designation: Infra Managed Service Analyst Qualifications: BE/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationConfiguring and managing VMware based virtualized environments, ensuring optimal resource utilization, security, and high availability. What are we looking for Virtualized Network Function (VNF)Ability to establish strong client relationshipHands-on experience with trouble-shootingLinux Containers Administration Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation

: We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the Middle East and Asia. The individual in this role will be responsible for enabling Clients in the region, ensuring they derive value and fully adopt the Unifocus platform. The CSM will also be responsible for identifying and executing on upsell opportunities within their client base, working both with the sales team and independently. Our CSMs are expected to cultivate strong and productive relationships with our Clients and guide the Client s journey with Unifocus from initial on-boarding through to ongoing operations, by using proactive engagement strategies and Client advocacy. The Unifocus CSM for the Middle East and Asia is responsible for the following major objectives. WHAT WILL YOU DO: Client Onboarding: Our Client success team provides the primary point of contact for new Client onboarding as they transition from implementation to ongoing support and enablement. CSMs are expected to contribute to a process of continual improvement to ensure our Clients can become effective and successful with Unifocus in the shortest possible timeframe. Every Client is different, and our Client success professionals must be able to adapt to the needs of the Client during onboarding, while keeping the Client aligned with the onboarding process. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Client Satisfaction and Health: Our Client success team monitors the health of Client relationships. They predict and navigate Client challenges and offer solutions that drive the highest levels of Client satisfaction, retention, and additional enrichment opportunities. A CSM can be expected to provide direct support to a Client experiencing issues and works with the Unifocus Client Services (Support) and Implementation teams to help expedite the resolution of issues. Client Effectiveness (Consultation): As a CSM, you will build relationships with our Clients and become a trusted advisor and the go-to person for best practices and advice. You will be an integral part of their success and bring value to every interaction. A Unifocus CSM is expected to help Unifocus Clients maximize the benefits of our solution, and from time-to-time may deliver training to achieve those goals. Client Retention: As a CSM, you will drive accelerated adoption and usage of the Unifocus platform, leading to higher renewal rates and expansion. Your role will also include providing guidance to the Unifocus Product team on prioritizing specific initiatives and features being developed that would help drive sales revenue and Client satisfaction. A CSM will be responsible for Client retention within their assigned areas of responsibility. Client Upsells: As a technical CSM, you will develop and be required to possess an in-depth knowledge of our company s workforce and service management solutions to existing clients. You should be able to relate this knowledge in way understandable to technical and non-technical Clients. You should be driven to achieve your sales goals and have excellent sales and Client service skills. WHAT ARE WE LOOKING FOR: Degree qualification or equivalent work experience. Experience selling into the hospitality industry or a background in hospitality. Fluent in English. Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases. Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions. Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation. Familiarity with Salesforce and Client Success CRM tools. Prior experience in team-building and leading small teams to achieve targeted goals. Prior demonstrated experience in working with large and complex Clients. Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business. Prepare and give technical presentations to prospective Clients. Communicate with the sales team to understand Client requirements and offer sales support where necessary. Experience in sales and the technology field. THE UNIFOCUS EXPERIENCE: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

Job Title - GN - SONG - Service - CX - Speech Analytics Manager Management Level :07 - Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Job Summary : As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Apply existing experience across speech analytics:Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc. Use enabling speech and text analysis solutions:Practically apply creation of business rules, query definitions and query writing. Deploy analytics software packages:Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms. Define customer experience solutions and business cases:Work on gap analysis, design and implementation and project management of solution deployment. Professional & Technical Skills: A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms Experience in contact center operations including operational and performance excellence Prepare the power point readouts with analysis to the clients. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Job Title - GN - SONG - Service - CX - Conversation Design - Senior Manager Management Level :06 Senior Manager Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Developing interactive models using conversational platforms and deep understanding of customer-centered design processes Good to have skills: Consulting experience Job Summary : As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles & Responsibilities: Ideate and execute on compelling design workshops Identify use cases and user journeys that can benefit from conversational experiences. Own every stage of the conversation design process, from research and design to conversational scripting and QA. Define NLP requirements and work with the AI/Discovery team to deliver solutions Advise clients on industry best practices (when appropriate) Accurately estimate time to complete work Continually experiment with new tools and technologies Ability to research and provide strategic, goal-driven solutions for clients Collaborate with other designers, both offshore & onshore, including Co product managers, developers, UX designers and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues Work efficiently across VoiceFlow, Botsociety, Kore.AI, Visio, Adobe HD and Figma. The profile requires both technical and functional experience on Customer Service Domain Extensive customer experience and operational excellence Having executed similar projects is mandatory Professional & Technical Skills: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities About Our Company | Accenture Qualification Experience:10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Educational Qualification:MBA from a tier 1 institute

Job Title - GN - SONG - Service - CX - Value Architect - Manager Management Level: 7-Manager Location: Mumbai, MDC2B Must-have skills: Sales Distribution and Marketing Strategy Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Translate strategic objectives into high-impact use cases in the specific area of expertise. Understand clients business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case. Ideate and execute on compelling value creation workshops. Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case. Own every stage of the value creation process, from research and identification to value drafting and dashboarding. Define value architecting requirements and work with Accenture teams to deliver solutions. Advise clients on industry best practices and client examples of value creation and realization Accurately estimate time to complete work. Continually experiment with new tools, technologies and sharpen analytical skills. Ability to research and provide strategic, goal-driven solutions for clients. Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization. Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues. Bring your best skills forward to excel at the role: Apply best of breed Excel practices- Deep-dive with solid knowledge of formulas & macros to bring in speed & efficiency. Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Deep understanding of Customer Service function for two industries Good understanding of sales & marketing as a function Solid experience in developing quantitative models. Conducting qualitative & quantitative research Anchoring client/senior stakeholder conversations Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc. Passionate about story telling and excellent visual skills (using power point, figma tools) Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 12-14Years Educational Qualification: Any Degree

Job Title - GN - SONG - Service - CX - Gen AI - Senior Manager Management Level: 6-Senior Manager Location: Mumbai, MDC2B Must-have skills: Salesforce Development Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you are expected to - Define, enhance, and execute Gen AI (GAI) strategy and impact roadmap along with complementary innovation efforts & partnerships Create a virtuous cycle by monitoring the latest industry and technology trends from the global GAI ecosystem and keep enhancing the strategy & execution Set and execute in accordance with this strategy the innovation and partnerships roadmaps covering client requirements and gaps Evaluate and select appropriate AI tools and machine learning models for tasks, as well as building and training working versions of those models using Python and other open-source technologies Work across client teams to develop and architect Generative AI solutions using NLU, ML, and GenAI Accelerate the delivery of GAI use cases in collaboration with the other AI teams to deliver the highest business impact use cases. Enable our GAI solutions to be built and deployed in a responsible and sustainable manner. The profile requires both technical and functional experience on Customer Service Domain Extensive customer experience and operational excellence Having executed similar projects is mandatory Bring your best skills forward to excel at the role: Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns. Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Lead and perform exploratory data analysis to discover interesting trends and relationships Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.8. Ensures progress, issues and agreements are properly documented and acted uponAssist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Data Analysis Reporting Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementCollect, interpret, and present data in a clear and meaningful manner, facilitating informed decision making. This skill involves not only analyzing data but also effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. What are we looking for In-depth understanding of HRO processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems. 6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 8. Ensures progress, issues and agreements are properly documented and acted upon. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each others responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. 4. Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including:Controls & Compliance, Business Continuity Plans, process analysis and customer service. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives. 6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation