8448 Service Management Jobs - Page 8

Technology Presales Architect Job Summary As an EY SAP Technology Presales, you directly help EY & clients with a highly efficient, optimised and precise pursuit proposals that leverage EYs Technology assets and capabilities to transform and manage their business. You will primarily have 3 responsibilities Client InteractionAs a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and principles agreed with the client. You will be part of a pursuit team and lead the technology aspect of it. You will be leveraging your technical knowledge, experience & deep understanding of both project scope & EYs technology (focusSAP-bu...

Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM The ServiceNow Business Analyst will lead the analysis, design, and enhancement of ServiceNow solutions across ITSM, HRSD, IRM, ITOM, CMDB, Discovery, SPM, and integrations. This role demands a strategic mindset, strong process orientation, and the ability to independently drive client engagements. The candidate should be a self-starter who can work without supervision, manage and lead cross-functional discussions, and deliver impactful outcomes through ServiceNow platform capabilities. Key Deliverables Lead stakeholder engagements to gather, assess, and document business requirements across ITSM, HRSD, IRM, ITOM, CMDB, Discovery, SP...

The opportunity Guidewire Claim Centre Support Manager with minimum experience level of 9 + years. Your key responsibilities Guidewire Claim Centre Support and Maintenance Manager (9+ years) who has the prior experience to manage support projects. Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Should be able to manage the key SLAs and KPIs for the successful execution of project. Experience in maintenance and support, configuration, testing, integration, and deployment. Skills and attributes for success Must be flexible to work in s...

Shifts : UK Shift-2 PM to 11 PM Work Mode : Hybrid Role and Accountabilities : This will suit an experienced ServiceNow professional with a successful recent track record of Senior ServiceNow Implementation Specialist to lead and manage end-to-end implementations of ServiceNow modules across ITSM and other enterprise workflows. The ideal candidate has a strong understanding of the ServiceNow platform, extensive implementation experience, and a passion for building efficient, scalable solutions that align with business goals.Candidates will be experienced in leading ServiceNow engagements end to end, Lead and manage the implementation of ServiceNow modules, especially ITSM, and other enterpri...

Responsibilities Act as first customer point of contact and observe the response SLOs Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices Capture and collect customer concerns, issues and impact Provide customer service and incident management support, as per Service Desk delivery standards Act as an escalation point for critical issues, following Oracle best practices Stand as customer advocate and work in partnershipwith Oracle Success Managers to make sure the customers receive the right level of attention and support from Oracle resolver groups Enable and expedite the resolution of issues reported by customers...

As a member of the Consulting organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client's satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. A highly proficient project management professional with a broad understanding of industry-based business solutions and industry standard processes. This project management position provides consistent innovative and high-quality project leadership for complex engagements. Employs independent judgment in guiding highly compl...

Provide direction and assistance to the work group to meet assigned objectives Working within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning You will be required to travel to customer sites, planning more than 90% travel in the home country and to other countrie Job Description Essential Responsibilities (Motors and Generators) Customer and on-site service: Act as the main point of contact for customers, performing service work according to GE Vernova standards. Technical execution: - Large Power Capacity Motors and Generators: Induction Motors, Synchronous Motors Turbine Generators (1 ...

Minimum 12-15 years of experience in service management or infrastructure management 10+ years working experience on ESM Tools Good working Experience in tools like SolarWinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents Knowledge in MIBs , OIDs and WMI performance counters Knowledge in Metrics, Traces and Log Ingestion Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and ...

Project description Overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all a...

Overview Join the Prodapt team in building a unified, enterprise-scale solution for model, data, and service management across the AI/ML model development. Responsibilities Design, develop, and maintain backend services using Java, Spring Boot, and modern architectural patterns to support scalable applications. Build and expose RESTful APIs for data services, ML model serving, and thirdparty API integrations, ensuring reliability, performance, and security. Collaborate with ML engineers and data scientists to integrate machine learning models into production systems, enabling realtime inference and batch scoring. Implement containerized microservices with Docker and Kubernetes, orchestrating...

As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to ...

Role Overview: Join the Strategy & Consulting team at Accenture to work on transportation and logistics projects within the Railway Industry. As an Analyst or Consultant, you will drive operational efficiency, digital transformation, and strategic improvements for clients in the railway sector. Your role involves leveraging advanced technology, data-driven analysis, and innovation to optimize transportation and logistics operations, reduce costs, and enhance customer satisfaction. Key Responsibilities: - Utilize expertise in railway logistics, digital transformation in rail, data management, rail network operations, smart rail infrastructure, and service management to provide valuable insigh...

As an Operations and Administration Manager at our college, you will play a crucial role in ensuring the smooth functioning of college operations to support the academic mission of the institution. Your academic background, ideally transitioning from a professorial or teaching role, will be valuable in leading administrative initiatives. Key Responsibilities: - Oversee day-to-day administrative operations, including facilities, staff management, office administration, and compliance to maintain efficient college functioning. - Manage infrastructure, maintenance, IT support, and other operational functions to provide necessary support. - Coordinate with vendors and service providers to ensure...

As a Guidewire Claim Centre Support Technical Engineer at EY, you will have the opportunity to contribute to the maintenance and support of Guidewire Claim Center. Your key responsibilities will include: - Supporting and maintaining Guidewire Claim Center with 3 to 6 years of experience - Flexibility to work in shifts (Rotational Shift India Shift, UK Shift) and provide On Call Support on a rostered rotational basis - Experience in maintenance, support, configuration, testing, integration, and deployment - Managing Guidewire CC Integration & Configuration To be successful in this role, you should possess the following skills and attributes: - Deep understanding of Guidewire framework, implem...

As a support staff for CEP/Premier/Mortgages sales teams at HSBC, your role involves tracking portfolio, managing leads, and handling BAU activities. You will provide assistance in resolving queries and complaints by collaborating with central teams for timely resolutions. Your principal accountabilities include: - Facilitating the acquisition team to achieve targets by assisting in processing NTB accounts, Cards, PIL & HML - Managing lead assignments and closures in CRMS for CEP CSO, Mortgage DSF, and PCM - Maintaining various reports such as MI, sales reports, and recruitment tracker - Ensuring high-quality service delivery, customer relations, and compliance with audit requirements - Deve...

As an Application Support and Infrastructure Support professional, you will be responsible for managing events and services, as well as ensuring the smooth operation of IT systems. Your role will involve providing support using multiple ITSM tools, deploying reports, and generating reports using tools like Excel, MS Project, and PowerPoint. Key Responsibilities: - Provide application and infrastructure support - Manage events and services - Utilize ITSM tools for service management - Deploy reports and generate reports using various tools - Ensure 24x7 support availability with flexibility for different shifts Qualifications Required: - Certifications in Microsoft and ITIL - Rich understandi...

As an Incident Manager / Business Process Manager at GlobalLogic, your primary responsibility is to govern and orchestrate the end-to-end incident management lifecycle for customer-impacting incidents (Sev 1-3) across all product lines. Your focus will be on process governance, coordination, and communication rather than hands-on technical troubleshooting. By ensuring consistent incident handling, stakeholder alignment, timely communications, and effective post-incident reviews, you will drive accountability, compliance, and continuous improvement. **Key Responsibilities:** - Act as the designated Incident Manager for Sev 1, 2, and 3 customer-impacting incidents - Orchestrate incident respon...

Job Description: Incident Manager Level 2 Role Overview The Incident Manager Level 2 is responsible for managing high-impact incidents, ensuring quick resolution, minimizing business disruption, and driving effective communication between technical teams, stakeholders, and leadership. This role acts as an escalation point for Level 1 and is accountable for end-to-end incident lifecycle management. Key Responsibilities Incident Management Monitor, triage, and manage major and high-priority incidents (P1/P2) from detection to closure. Lead incident bridge calls, coordinating cross-functional teams to ensure swift resolution. Ensure proper incident categorization, prioritization, and assignment...

Purpose/Objective The Incharge - Architecture Services is responsible for the architectural design and coordination across multiple projects within the cluster. The role ensures that design, construction, and marketing objectives are met through effective communication, design reviews, and coordination with various teams, including MEP, sales, and external consultants. This position plays a crucial role in the day-to-day management of architectural activities, contributing to project execution, quality assurance, and alignment with business goals. Key Responsibilities of Role Incharge - Architecture Services Project Coordination & Oversight: Oversee architectural deliverables for multiple pr...

Purpose/Objective The Incharge - Architecture Services is responsible for the architectural design and coordination across multiple projects within the cluster. The role ensures that design, construction, and marketing objectives are met through effective communication, design reviews, and coordination with various teams, including MEP, sales, and external consultants. This position plays a crucial role in the day-to-day management of architectural activities, contributing to project execution, quality assurance, and alignment with business goals. Key Responsibilities of Role Incharge - Architecture Services Project Coordination & Oversight: Oversee architectural deliverables for multiple pr...

Description Strong understanding of infrastructure technologies (servers, storage, networking, virtualization e.g., VMware, Wintel). Experience in service management, preferably with ITIL certification or equivalent knowledge. Demonstrated ability to lead teams, manage vendor relationships, and deliver service improvements. Analytical, organizational, and problem-solving skills to resolve incidents and optimize service delivery. Excellent communication and stakeholder management abilities. Experience with incident, change, and problem management processes. 10+ years of relevant experience is typical for senior infrastructure-focused service delivery roles. Customer Interaction and Customer f...

Alfa Laval is looking for Sales Manager -Bangalore to join our team Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain strong relationships with clients and customers. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with cross-functional teams to drive sales growth. Monitor and control sales expenses to ensure profitability. Job Requirements Proven track record of success in sales management. Strong leadership and communication skills. Ability to analyze data and make informed decisions. Excellent problem-so...

We are looking for a skilled Major Incident Manager to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in managing major incidents and ensuring timely resolution. Roles and Responsibility Manage and resolve major incidents efficiently. Coordinate with cross-functional teams to identify root causes of incidents. Develop and implement incident management processes and procedures. Conduct thorough analysis of incidents to prevent future occurrences. Collaborate with stakeholders to ensure effective communication during crisis situations. Identify and mitigate potential risks associated with major incidents. Job Requirements Proven experience in manag...

The impact you will have in this role: We are looking for an experienced Senior Associate in IT Change Management to facilitate the smooth implementation of changes within our IT infrastructure. The successful candidate will play a critical role in ensuring that changes are effectively planned, evaluated, authorized, and implemented with minimal disruption to business operations. What You''ll Do: Collaborate with cross-functional teams to assess, prioritize, and plan proposed changes to IT systems, applications, and infrastructure. Develop and maintain comprehensive change management processes and procedures in accordance with ITIL best practices. Conduct impact assessments to identify poten...

Position Purpose Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the application and work on permanent resolution for the same. Manage critical issues to resolution. Responsibilities Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like...