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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service delivery queue management data analysis data management service management knowledge management change management configuration management servicenow operations itsm incident management itom troubleshooting maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Configuration Database & CI Management

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, update knowledge base articles for effective troubleshooting, and collaborate with vendors while assisting service management teams in issue analysis and resolution. Your role is pivotal in maintaining seamless operations and enhancing the overall efficiency of the technology support framework.Activities and Responsibilities:-Configuration Management-CMDB & Asset Data Analysis-Bulk Data Loading-Queue Management for CI data management Tasks and Activities to manage lifecyce of CIs and Marriott''s Asset/CI inventory-ITOM/Manual DiscoveryExperience and
QualificationsServiceNow Foundation-ITIL v4-ITSM Processes Knowledge-ServiceNow Foundations*Perferred:Certified Systems Administrator*Perferred:ITOM Discovery or CMDB Certifications Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of operational documentation to ensure clarity and consistency.

Engage in continuous improvement initiatives to enhance service delivery and operational processes.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Configuration Database & CI Management.

Strong understanding of incident management processes and tools.

Experience with change management practices and Request for Change implementation.

Familiarity with knowledge management systems and documentation best practices.

Ability to analyze and troubleshoot complex technical issues effectively.
Additional Information:

The candidate should have minimum 3 years of experience in Configuration Database & CI Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer