645 Itom Jobs

As a Senior Developer specializing in ITOM/SecOps/IRM at EY, you will be an integral part of the EY GDS-ServiceNow team dedicated to solving client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-caliber team and contribute to the development of innovative products aimed at addressing client needs. Your role will involve configuring/customizing the ServiceNow system, creating workflows, automating tasks using scripting tools, integrating processes, and ensuring system and integration testing with sample and live data. Key Responsibilities: - Perform Configuration/Customization of the ServiceNow system, including creating workflows - Build service request fulfilment workflows based on customer requirements - Utilize scripting tools and ServiceNow functionality to automate tasks - Integrate and automate processes using Orchestration, Web Services, and Soap calls - Gather specifications from business departments and deliver products that meet specified needs - Collaborate with business liaison to develop dashboards, home pages, and reports - Analyze user stories and internal procedures to enhance system capabilities and automate workflows - Perform system and integration testing with sample and live data Skills And Attributes For Success: - Proficiency in authentication protocols such as Active Directory/LDAP or SiteMinder federation/Azure - Familiarity with Disciplined Agile Delivery software release build/deploy processes - Experience in integrating internal and external applications and systems - Knowledge of JavaScript, HTML, Angular JS, and web design practices - Previous implementation experience on ITOM, IRM, SecOps, and Performance Analytics applications - Strong communication and analytical skills Qualifications: - College degree in a related technology field or equivalent job experience - CSA and minimum 2 CIS certifications in ITOM/SecOps/IRM - 3 to 6 years of experience in a development role with ITIL foundations certification preferred What We Look For: - Individuals with commercial acumen, technical expertise, and a willingness to learn in a dynamic environment - A desire to work in a market-leading, multi-disciplinary team with global exposure - Opportunities to collaborate with EY ServiceNow practices globally across various industries Working At EY Offers: - Engaging and meaningful projects that contribute to personal and professional development - Support, coaching, and feedback from experienced colleagues - Opportunities for skills development, career progression, and personal growth - Flexibility to shape your role in alignment with your individual goals and aspirations Join EY in building a better working world through innovative solutions that create new value for clients and society. Embrace the opportunity to work with a diverse team across a range of services and industries, leveraging cutting-edge technology, data, and AI to shape the future with confidence.,

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key responsibilities will include translating business needs into functional specifications and user stories with clear acceptance criteria. You will actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Working closely with ServiceNow developers and architects, you will ensure that solutions align with business goals and platform best practices. You will be responsible for conducting gap analysis and impact assessments for new requirements or changes. Additionally, you will support User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and validating results. You will maintain a product backlog and prioritize features based on business value and technical feasibility. Providing training and documentation to end-users and stakeholders as needed will also be part of your responsibilities. You will monitor and report on project progress, risks, and ensure successful project delivery. To qualify for this role, you should have a Bachelor's degree in computer science, Information Systems, Business Administration, or a related field. You should have a minimum of 6 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. A strong understanding of Agile methodologies such as Scrum and Kanban is essential. Experience with ServiceNow modules like ITSM, ITOM, CSM, or HRSD is required. Ideally, you should also have experience with service mapping, FSO despite, S2P. Proficiency in writing user stories, use cases, and process flows is a must. Excellent communication, interpersonal, and stakeholder management skills are crucial for success in this role. You should be able to work independently as well as collaboratively in a team. Preferred qualifications include being a ServiceNow Certified System Administrator or holding other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally is advantageous. Familiarity with the ITIL framework and practices is a plus. Experience in enterprise-level ServiceNow implementations or upgrades will be highly valued. A self-motivated individual with a positive outlook, result-oriented mindset, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication will thrive in this role.,

You will be responsible for developing and supporting software by writing clean, high-quality, high-performance, and maintainable code. This includes working on applications, database integration, interfaces, and new functionality enhancements. You will need to coordinate cross-functionally to ensure that projects meet business objectives and compliance standards. Additionally, you will be supporting the testing and deployment of new products and features, as well as participating in code reviews. To qualify for this role, you should have a Bachelor's degree in Computer Science or a related field, along with at least 3 years of relevant work experience. You should have expertise in Object-Oriented Design, Database Design, and XML Schema. Experience with Agile or Scrum software development methodologies is required, and you should have the ability to multi-task, organize, and prioritize work effectively.,

EY is seeking a Senior Service Architect ServiceNow who will be responsible for designing, implementing, and governing ServiceNow solutions aligned with enterprise IT service management standards. Key Responsibilities: Design and architect scalable ServiceNow solutions across ITSM, ITOM, CSM, and HRSD modules. Collaborate with cross-functional teams for requirement gathering, gap analysis, and solution design. Define and govern platform architecture, workflows, access controls, and integration standards. Create and maintain architecture artifacts, design documentation, and implementation roadmaps. Drive platform enhancements, upgrades, and optimization aligned with best practices. Ensure compliance with ITIL and GxP (Good Practice) standards in pharma or regulated environments. Must-Have Skills: 8+ years of IT experience with at least 5+ years in ServiceNow architecture & solution design . Strong expertise in ITSM , ITOM (Discovery, CMDB, Event Mgmt) , and ServiceNow integrations (REST, SOAP) . Experience designing workflows, flow designer logic, ACLs, roles, and access controls. Certified CSA (ServiceNow System Administrator); CIS-ITSM , CIS-ITOM , or CAD preferred. Hands-on with Performance Analytics , Service Catalog , and Virtual Agent . Exposure to pharmaceutical , regulated , or GxP environments is a plus. Good understanding of Agile methodologies and DevOps pipelines . Knowledge of JavaScript , Glide API , and custom application development . Prior experience in leading platform upgrade initiatives .

Dear Candidates , Currently hiring for a Japanese MNC looking for a ServiceNow SAM with ITOM on contractual role of 1-2 years Experience-5+years Location-Chennai/Pune/Bangalore/Hyderabad/Noida Shift-UK/US Shift Hybrid mode-11 days WFO In month Mandate skills SAM, ITOM If interested kindly send me your CV at Rija.khan@MNRSolutions.in

APPLICATION DEVELOPER More than 4 years experience in Discovery / ITOM domain on ServiceNow platform.Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPSGood understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areasJava, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to haveBasic knowledge and awareness of various other modules like ITBM and security Must have flare for research, innovation and must be passionate to work on innovation topics .

Strong background in Design and develop custom applications and solutions on the ServiceNow platform using both low-code (e.g., Flow Designer, ServiceNow Studio) and pro-code (e.g., JavaScript, AngularJS) approaches. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications. Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and others, to meet business needs. Develop and maintain workflows, UI policies, business rules, client scripts, and other platform components. Design and implement integrations with third-party systems using REST/SOAP APIs, Kafka, MID Server, and other integration tools. Automate business processes and tasks using ServiceNow's Flow Designer and other automation capabilities. A suitable phrase to describe experience in accessing data between scoped applications and global database tables in ServiceNow could be: Proficient in managing data access and integration between scoped applications and global database tables within the ServiceNow platform. Good implementation knowledge and experience in the ServiceNow Module. Should have implemented ITSM with any modules such as ITOM or CSM or ,HRSD,or any of the modules of ServiceNow etc. ServiceNow ITSM Scripting and development + experience in Building Customs and scoped applications + Integration experience. Certified System Administrator (OR) Certified Application Developer (OR) Certified Implementation Specialist is a must.

The Lead Technology Specialist - ServiceNow CMDB/ITOM position in Bangalore requires an experienced CMDB Technical Analyst to be a part of the Information Management (IM) function. The primary responsibilities include administering and executing configuration management changes, ensuring CMDB data integrity & robustness, and working closely with the IT ServiceNow System Admin and process owners within IT. The ideal candidate should have strong stakeholder management skills to gather, analyze, and launch requirements related to ITSM, ITOM, CMDB, and Asset areas. Additionally, the candidate will work in an international, distributed, and multi-functional team with an agile mindset and methodology. The qualified candidate should have 8-10 years of overall experience in the IT industry, with a focus on ServiceNow experience in IT Service Management (ITSM), CMDB, ITOM, SAM, and HAM modules. Education requirements include a Bachelor's degree in Technology or Engineering, along with experience in ServiceNow CMDB, CSDM, Discovery, and Service Mapping. The candidate should have a strong understanding of IT infrastructure and components, experience in defining and implementing CMDB governance processes and procedures, and managing CI data in a ServiceNow CMDB. Key qualifications for success in this role include collaborating with stakeholders to identify and implement improvements to the CMDB, experience in Agile Methodology, excellent communication and collaboration skills, ITIL certification, and strong experience in ITIL processes. Additionally, being a Certified ServiceNow Admin (CSA) with expertise in CMDB Fundamentals and ITOM Discovery is preferred. As a Lead Technology Specialist at CGI, you will play a crucial role in turning meaningful insights into action. CGI emphasizes ownership, teamwork, respect, and belonging, offering employees the opportunity to be owners from day one. By joining CGI, you will have the chance to develop innovative solutions, build relationships with teammates and clients, access global capabilities, and shape your career in a company built to grow and last. Leaders at CGI care about your health and well-being, providing opportunities to deepen your skills and broaden your horizons in one of the largest IT and business consulting services firms in the world.,

Dear candidate, We are looking for a Service Now professional to join our team at Sharp Gaze Tech Services Pvt Ltd. The ideal candidate should have over 10 years of experience and be proficient in configuring core ServiceNow modules to support IT service management processes. Your responsibilities will include assisting senior consultants in gathering business requirements, translating them into technical specifications, and participating in user acceptance testing and data migration activities. Additionally, you will be expected to develop reports and dashboards to visualize ServiceNow data and track key performance indicators. To be successful in this role, you should have a Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience. A strong understanding of IT service management principles would be advantageous, as well as a basic knowledge of scripting languages such as JavaScript. Analytical and problem-solving skills are essential, along with excellent communication, collaboration, and interpersonal abilities. You should also be quick to learn and adaptable to new technologies, with a keen interest in contributing to a fast-paced environment. If you meet these qualifications and are interested in this opportunity, please share your updated CV with Anitha at anitha@sharpgts.com. Thank you, Anitha N,

Job Overview: The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you. Your Life at Atos: Youll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people). What will make you successful/or Your X Factor: Primary focus area: ServiceNowITOM/CMDB Other focus areas: ITSM Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to needs versus wants. Working with the Client this requires thought leadership in transforming solutionised requirements to true business outcomes. Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID,etc) Shift Timing: 6:30 PM 3:30 AM IST Location: Pune / Mumbai / Bangalore / Chennai YourExpertise : Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators Must have solid understanding and experience in usingseveralweb technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits

Role & responsibilities servicenow development, implementation, integration, scripting, ITSM mandate along with 1 other module. Preferred candidate profile

JD : The ServiceNow L3 role is accountable for all aspects of the technical solution and implementation from initiation through closeout and requirements gathering workshops to capture all requirements to implement the solution on the ServiceNow platform. The L3 provides consultative guidance to the customer, and designs the overall solution based on ServiceNow and industry specific best practices. Additionally, the following are typical activities expected of the ServiceNow L3 role: Provide subject matter expertise in the design, development and implementation of the following capabilities within ServiceNow platform: ITSM, ITOM, ITBM, CSM, Service Portal 7+ years of enterprise level application design/architecture experience, with extensive experience on Java, J2ee, middleware and high-volume web-based applications design and systems integration. Provide technical guidance, and assist with capturing all business, functional and technical requirements to design and implement the solution Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration Designs data model and architecture required to implement solution using technology specific best practices and standards. Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement Participate in daily scrum calls with the development team

5+ years of experience in ServiceNow Developer ITSM, HRSD, CSM Integration, Implementation, any scripting language experience ITOM, ITAM, CMDB

Location: Pune / Mumbai / Bangalore / Chennai Skills Required: Over 3 years of hands-on experience in ServiceNow Administration, Development, and Upgrade Support, including day-to-day 2nd and 3rd line support and implementation of core ServiceNow modules. Proven expertise in ServiceNow modules such as Incident Management, Problem Management, Change Management, and CMDB. Experience with the ServiceNow SLO (Service Level Objective) module is must. Strong analytical and scripting skills across Client and Server-side scripting. Demonstrated ability to support and manage ServiceNow platform upgrades, ensuring minimal disruption and full compatibility with customizations. Certifications: Servicenow Certified System Administrator (must) Certified in ServiceNow One Supplier Portal/Supplier Lifecycle Operations (OSP/SLO) module (must) Servicenow Certified Implementation Specialist (ITSM, ITOM, EM) - good to have Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits Hybrid work culture.

At Illumina, we are dedicated to expanding access to genomic technology in order to achieve health equity for billions of individuals worldwide. Our efforts are focused on facilitating life-changing discoveries that are revolutionizing human health by enabling early disease detection, accurate diagnosis, and innovative treatment options for patients. Working at Illumina offers the opportunity to be part of a mission greater than oneself. Each individual, regardless of their role, has the potential to make a significant impact. Surrounded by exceptional colleagues, visionary leaders, and groundbreaking projects, you will have the chance to exceed your own expectations and grow beyond what you thought possible. As a ServiceNow Senior Developer/Administrator at Illumina, specializing in ITOM, ITSM, and ITAM, you will play a pivotal role in an Agile Scrum development team. Your strong analytical and problem-solving skills will be essential in supporting the organization's Configuration and Asset Management processes. Key Responsibilities: - Stay abreast of current trends and best practices by actively developing and enhancing technical knowledge in your specialized area. - Design and implement ServiceNow components like workflows, audits, business rules, and catalog items to address business requirements. - Enhance and manage the CMDB through various improvements and projects to align with business needs. - Configure Discovery schedules, probes, sensors, patterns, and identification rules to ensure accurate CI population and relationships. - Collaborate closely with Compute, Server, Cloud, and Network teams to ensure proper access, permissions, and network configurations for successful Discovery. - Troubleshoot Discovery Errors related to credentials, classifications, patterns, network access, and firewall settings. - Monitor and optimize Discovery and plugins for peak performance levels. - Conduct evaluations with Configuration and IT Services teams and liaise with vendor teams to deploy best practices and new capabilities effectively. Requirements: - Minimum 6 years of IT development experience, with at least 4 years as a ServiceNow developer specializing in ServiceNow Discovery. - Profound understanding of ServiceNow mid-server architecture and its significance in optimizing Discovery. - Thorough knowledge of IT Infrastructure encompassing Servers, Network equipment, Storage devices, PCs, etc. - Proficiency in ServiceNow scripting languages like JavaScript, Angular JS, Bootstrap, and Jelly Script. - Familiarity with Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred). - Experience utilizing enterprise tools like Visio or Lucid Chart, Teams, Confluence, and Jira. - Exposure to ServiceNow's Common Services Data Model (CSDM) (preferred). - Previous experience in a regulated environment within a global company (preferred). - Exceptional understanding of ITIL processes or possession of ServiceNow Admin/CMDB Certifications (preferred). Education: - Bachelor of Science in Computer Science, Business, or a related field is preferred, or equivalent work experience.,

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

ServiceNow ITOM Specialist with strong hands-on experience in IT Operations Management. Candidates must have expertise in at least two of the following: Discovery, Service Mapping, or CMDB. Certifications in ITOM modules are a plus Required Candidate profile Skilled in configuring and maintaining ITOM modules, ensuring CMDB accuracy, and collaborating with infrastructure teams ServiceNow architecture, scripting, and stakeholder management is essential

Role & responsibilities 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping.Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior Manager- ServiceNow Platform Technical Architect Qualification : BE / B.tech Relevant Experience : 15+ Years Must Have Skills : The ServiceNow Technical Architect is responsible for designing and implementing scalable, secure, and efficient ServiceNow solutions that align with business objectives. This role involves assessing current architecture, re-defining platform architecture aligned with best practices, integration requirement with enterprise systems, and providing technical expertise to the development teams. Key Responsibilities Solution Architecture & Design Define and implement scalable, performant ServiceNow solutions that align with business needs. Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks. Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements. Customize and implement SRE practices for platform and associated products/applications Technical Leadership & Governance Provide architectural guidance and technical mentorship to ServiceNow developers and administrators. Conduct code reviews, technical audits, and system performance optimizations. Establish governance policies for instance management, upgrades, and platform security. Platform Development & Customization Oversee the customization and configuration of ServiceNow applications and modules. Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs. Integration & Automation Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server. Optimize workflows and automation using Integration Hub and Orchestration. Ensure seamless data flow between ServiceNow and enterprise applications. Collaboration & Stakeholder Management Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions. Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies. -Communicate technical concepts effectively to both technical and non-technical stakeholders. Platform Maintenance & Upgrades Manage ServiceNow upgrades, patching, and instance performance monitoring. Ensure minimal disruption and adherence to ServiceNows upgrade best practices. Stay up to date with new ServiceNow releases and features. Required Qualifications 18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience. ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices. Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development. Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware. Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks. Certifications: ServiceNow Certified Technical Architect (Must have). ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Preferred Qualifications Experience in working in Agile/Scrum environments. Familiarity with ITIL framework and best practices. Strong problem-solving, analytical, and communication skills. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Principal Lead- Service Now ITSM Consultant Architect Level Qualification : BE / B.tech Relevant Experience : 12+ Years Must Have Skills : We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals. Key Responsibilities Strategic Planning: Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives. Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices. Module Configuration and Customization: Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems. Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience. User Story Definition and Prioritization: Work closely with business units to gather requirements and define user stories for enhancements and new features. Prioritize backlog items based on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs. Function as a liaison between technical teams and end-users to facilitate effective communication and understanding. Change Management: Implement effective change management strategies to ensure smooth adoption of new features and processes. Provide training and documentation for end-users to maximize platform utilization. Release Planning and Execution: Plan and manage product releases, coordinating with development, testing, and deployment teams. Monitor release progress and resolve any roadblocks or issues that arise during implementation. User Acceptance Testing (UAT): Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing. Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs. Continuous Improvement: Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains. Stay up to date with ServiceNow platform capabilities and industry best practices. Stakeholder Engagement and Communication: Communicate project statuses, updates, and progress to stakeholders at various levels of the organization. Address questions, concerns, and feedback to ensure alignment and transparency. Vendor Management: Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices. Evaluate and recommend third-party applications or integrations to enhance the platform. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a ServiceNow Developer at Altera, a member of the N. Harris Computer Corporation family, you will be part of a team that delivers health IT solutions to support caregivers worldwide. Our solutions, including Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, are at the forefront of driving a new era of healthcare technology. Your expertise and innovation will play a crucial role in elevating care delivery and inspiring healthier communities globally. With a total of 7+ years of experience, you will have worked in ITSM, ITOM, CSM organizational structures and have implemented core ITIL process modules such as Incident, Problem, Change, Service Catalog, and CMDB. Your responsibilities will include customizing ServiceNow to meet business requirements, handling troubleshooting tickets, and designing, prototyping, implementing, testing, and deploying technical solutions. You must have ServiceNow Design and Development experience, ITIL knowledge, ServiceNow System Admin Certification, and ServiceNow Certified Application Developer certification. Strong written and verbal communication skills are essential, along with the ability to work in a multi-domain structure in ServiceNow. Additionally, you will be responsible for release management, maintaining a highly available and recoverable environment, designing and managing ServiceNow architecture and integrations, and reviewing requirements to ensure accurate estimation. A Bachelor's degree in Computer Science/IT or relevant work experience is required for this role. The shift timings for this position are from 5pm to 2am IST. As part of the team, you will collaborate with project managers, process owners, and other stakeholders to deliver high-quality solutions. If you are passionate about leveraging technology to transform healthcare and possess the necessary qualifications and experience, we encourage you to apply. For any accessibility concerns or assistance with the application process, please reach out to us at HR.Recruiting@AlteraHealth.com.,

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensure that detailed designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification. Ensure the overall user experience is taken into account when designing new solutions and services. Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope. Take accountability for platform governance including Platform performance and security. Minimum Requirements: - 12+ years of relevant IT experience - 5+ years of experience on the ServiceNow Platform - Certified ServiceNow Implementation Specialist - Deep Knowledge of the ServiceNow platform and modules - Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub, and Custom applications (minimum two modules) - Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings - Excellent communication and team collaboration skills - Strong ability to interact and operate in an international environment, across various domains, functions, and levels - Capable of interacting in business (non-IT) language - Experience with Agile tools and techniques - Good to have experience with application development and methodologies, ITIL / GxP - Exposure/experience in GenAI and Now Assist implementation Why consider Novartis Novartis touched 769 million lives with its medicines in 2022, and while proud of this, there is more that can be done to help improve and extend people's lives. Novartis believes that new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable, and inclusive environment inspires new ways of working. Novartis believes in thriving potential in an unbossed culture underpinned by integrity, curiosity, and flexibility. Collaborating with courage to aggressively and ambitiously tackle the world's toughest medical challenges can reinvent what's possible. The greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis. Benefits and Rewards: Read Novartis" handbook to learn about all the ways they help employees thrive personally and professionally. Division: Operations Business Unit: Universal Hierarchy Node Location: India Site: Hyderabad (Office) Company/Legal Entity: IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area: Technology Transformation Job Type: Full-time Employment Type: Regular Shift Work: No Join the Novartis Network: Not the right Novartis role for you Sign up to the talent community to stay connected and learn about suitable career opportunities as soon as they come up.,

You will be responsible for overseeing the process design and evolution of architecture and development standards within the Enterprise ServiceNow team. Your role will include ensuring that the team follows established processes and architecture best practices. You will provide team leadership, offer technical guidance, and serve as the technical escalation point for both internal customers and team members. Additionally, you will manage team resource capacity and allocation for customer engagements, interviewing and hiring additional resources globally as required. As a Technical ServiceNow Delivery Lead/Manager, you will be expected to ensure that ServiceNow best practices are implemented and recommend out-of-the-box solutions where appropriate. You will manage implementation partners and vendors to deliver on expectations and ensure proper documentation of ServiceNow solutions according to standards. Keeping up-to-date on ServiceNow functionality, you will make recommendations on how new features can be used to enhance and automate business processes. Moreover, your responsibilities will include continuously improving methods and practices to achieve increased quality and value delivery. You will be required to report and analyze metrics on throughput, cycle time, and flow efficiency. Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions, you will build strong relationships with business stakeholders and manage issues through closure. Managing the global ServiceNow end-to-end delivery team, you will ensure maximum and efficient delivery of value while leading ServiceNow incident management, service requests, and service improvement initiatives. To be successful in this role, you must possess excellent interpersonal skills and the ability to work effectively with multiple stakeholders. Additionally, ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are required, along with project management certifications like Scrum Master or PMP. A thorough understanding of ITIL processes and ITSM is essential, as well as at least 10 years of experience in solutions delivery with proven expertise in agile technical practices and work management. You should have the ability to coach team members in end-to-end delivery and be experienced with the majority of ServiceNow modules and products. Hands-on experience with ServiceNow technical solutions, including coding, configuring, and building complex solutions, is also crucial. A Bachelor's degree in information technology, computer science, or a related technical field, along with 10+ years of service delivery experience and 10+ years of experience specifically within ServiceNow (ITSM, ITOM, HAM, SAM, CMDB) is required. Furthermore, strong knowledge of Agile methodologies such as Scrum and Kanban, as well as hands-on experience with Agile delivery processes, is necessary. Proven experience with DevOps practices, including Continuous Integration and Continuous Delivery (CI/CD), is expected. Excellent communication and stakeholder management skills are essential, with the ability to present complex technical concepts to non-technical audiences. Experience in leading cross-functional teams within fast-paced, dynamic environments will be advantageous. In conclusion, this role offers the opportunity to work with a leading global financial markets infrastructure and data provider, London Stock Exchange Group (LSEG). LSEG's purpose is to drive financial stability, empower economies, and enable customers to create sustainable growth. As part of a workforce of 25,000 people across 65 countries, you will be valued for your individuality and encouraged to bring your true self to work. The organization promotes a collaborative and creative culture, encourages new ideas, and is committed to sustainability across its global business. By joining LSEG, you will play a critical role in re-engineering the financial ecosystem to support and drive sustainable economic growth. Together, the aim is to accelerate the transition to net zero, foster the growth of the green economy, and create inclusive economic opportunities.,

Job Description: Looking for an ITOM professional with hands-on experience in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management , and CMDB . The role involves implementing and managing IT operations processes, ensuring CMDB health, integrating with monitoring tools, and supporting automation and visibility across IT infrastructure. Role & responsibilities Roles & Responsibilities Deploy and configure Discovery , Service Mapping , Event Management , and Orchestration modules. Ensure accuracy, integrity, and health of the Configuration Management Database (CMDB) Map critical business services to infrastructure components for better visibility and impact analysis. Configure event rules, alert management, and correlation logic to reduce noise and identify root causes quickly. Build and maintain workflows for routine operational tasks (e.g., server provisioning, software deployment). Develop and maintain technical documentation, SOPs, and user guides Requirement. Experience: 3-6 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of ITOM (Discovery, Event Managment, Service Mapping), CMDB modules and integrations

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST