510 Itom Jobs

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance ManagementMinimum 12 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platformsInfrastructure Delivery Lead Roles & Responsibilities:-Primary contact for infrastructure design, deployment, and operations -Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to infrastructure domain-Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components-Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.-Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-IT Infrastructure Service Delivery Management-ITIL Expert or Master Level-Strong Communication skills-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premises such a- virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:-Total IT experience of minimum 15 years; and-Minimum 8 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office- A Minimum BE BTech from a reputed university is required Qualification Minimum BE BTech from a reputed university

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance ManagementMinimum 18 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platformsInfrastructure Delivery Director Roles & Responsibilities:-Primary contact for infrastructure design, deployment, and operations -Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to infrastructure domain-Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components-Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.-Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-Master level in IT Infrastructure Service Delivery Management-ITIL Expert or Master Level-Strong Leadership skills-Strong Communication skills-Project Financial Management-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:-Total IT experience of minimum 20 years; and-Minimum 12 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office.- A Minimum BE BTech from a reputed university is required. Qualification Minimum BE BTech from a reputed university

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Security Operation Automation Good to have skills : Security GovernanceMinimum 12 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Solution Architect, you will translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. To manage cyber security operations for large scale system integration projects such as data lake or digital platformsSecurity Delivery Lead Roles & Responsibilities:-Primary contact for security design, deployment, and operations -Managing service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to security domain-Take ownership of security related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of on Prem and cloud infrastructure in terms of cyber security components-Be a SPOC for all security initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in security domain or able to pave ways for upselling value-driven initiatives.-Lead the teams across various cyber security towers such as network security, IAM, data security, SIEM, SOAR, and security operations and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the security design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure security level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-Strong experience in cyber security operations such as security incident management, response, and remediation-Strong Communication skills-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premises such as Cloud Network Security, DC Network Security, Security Operations, IAM, Data Security, Key/Certificate Mgmt. Additional Information:-Total IT experience of minimum 15 years; and-Minimum 8 years of experience in Security Engineering and Operations in Cloud Network Security, DC Network Security, Security Operations, IAM, Data Security, Key/Certificate Mgmt.- This position is based at our Mumbai office.- A minimum BE BTech from a reputed university is required. Qualification Minimum BE BTech from a reputed university

Project Role : Application Automation Engineer Project Role Description : Deliver predictive and intelligent delivery approaches based on automation and analytics. Drive the automation of delivery analytics to gather insights from data. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary of the role:Drive automation on ServiceNow, specifically on Gen AI using ServiceNow GenAI capabilities by collaborating with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes to propose value driven automation solutions for IT service management and IT operations management. Roles & Responsibilities:Understanding of ServiceNow and ecosystem technology landscapeExperience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM.Ability to design Business case/Value case for automation solutions/assets in focusUnderstanding of customer journey, touchpoints & channel strategy Leverage GenAI capabilities of NowAssist and implement end to end process reinvention for incident investigation, resolution & recoveryITSM Co-Pilot, AI Chatbot, Assistant AI Agents, Anonymous AI Agents and other AI tools to drive comprehensive automation solutionA general orientation towards leveraging complex technology capabilities to solving business and process/operational problems using automation is preferred.Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.Ability to articulate the business value of recommended automation solutionFamiliarity with project management methodologies (e.g., Agile, Waterfall).Familiarity with estimation methodologies (e.g., bottom up, top down). Professional & Technical Skills: Relevant experience in the required experience above. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information:- The candidate should have minimum 15 years of experience in Automation in Application Maintenance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TitleServiceNow ITOM Developer Summary: We are looking for a ServiceNow ITOM Developer with strong administration, development, and support skills on ServiceNow Event Management and Discovery. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology. A person should have excellent analytical and developer skills with exceptional verbal and written communication. As a part of ServiceNow practice at NCR, you will always be motivated and get opportunities to advance and experience in new areas to strengthen your capabilities and skills. Key Responsibilities Will be responsible to develop and implement different ServiceNow applications and integrationsfrominitiationto completion, tailored to the customer requirements Creation/implementation/modification of ServiceNow Event Management and Discovery others components Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc Understand detailed requirements and own your code from design, implementation, test automation, and delivery ofhigh-qualitysolutions to our customers Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Basic B.E./B.Tech in Computer Engineering or MCA or an equivalent education. 1.5-5 years of relevant experience in design and development with ServiceNow platform. Proficiency inscripting includingJavaScript, CSS, HTML,Angularwith experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies Dynamic team player with good verbal and written communication. Experience on one or more ITSM, SAM or other SNOW modules. Implementations will be a big plus. Preferred ITIL Certified ServiceNow CSA Any additional ServiceNow certifications will be a plus EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Title : S&CGN - Tech Strategy & Advisory - Tech Strategy & GCC ¢‚€ Consultant Job Title - S&CGN - Tech Strategy & Advisory - Tech Strategy & GCC Consultant Management Level :09 Consultant Location:Bangalore, Gurugram, Pune, Mumbai, Hyderabad Must have skills:Tech Strategy & GCC Good to have skills:ITOM Job Summary : The Technology Strategy & Advisory Practice is a part of Accenture Strategy and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in IT Strategy , where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, these are some of the initiatives you will drive: Industry & Technology Infrastructure Assessment: Understanding of client technology operations to grasp the context of global, industry, economic, technology, and social trends Draw Roadmaps for IT implementations: Pinpoint the right data-driven Digital, IT or Cloud technology strategy solutions for practical implementation road maps Monitor Digital, IT & Cloud Strategy: Managing change, monitoring, and gauging processes, and taking remedial steps Roles & Responsibilities: Your prior experience- 4 7 years of Strategy Consulting experience at a consulting firm Experience in at least 2 of the example offerings:Tech Strategy, Tech Operating Models, IT Shared Services Strategy, Cloud Transformation, Industry & New Technology, Technology ROI/Cost Take Out, Modern Architecture, Data-Driven Enterprise 3+ years of experience writing business cases (quantitative and qualitative) to support strategic business initiatives, process improvement initiatives, or IT transformation 2+ years of experience leading or managing large teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations Good knowledge of technology and enterprise architecture concepts through practical experience and knowledge of technology trends e.g. Mobility, Cloud, Digital, Collaboration A strong understanding in any of the following industries is preferred:Financial Services, Retail, Consumer Goods, Telecommunications, Life Sciences, Transportation, Hospitality, Automotive/Industrial, Mining and Resources or equivalent domains Exposure to industry frameworks e.g. TOGAF, DODAF desirable but not essential Additional Information: MBA from a tier 1 institute About Our Company | Accenture (do not remove the hyperlink)Qualification Experience: Minimum 3 year(s) of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities:Leadership and Strategy:oLead the development and implementation of ServiceNow solutions aligned with organizational objectives.oCollaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions.oCreate and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation.Development and Customization:oDesign, develop, and implement ServiceNow applications, modules, and workflows.oCustomize ServiceNow to meet business requirements using scripting, configuration, and integrations.oEnsure scalability, reliability, and security of the ServiceNow solutions.Team Management:oLead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment.oOversee project timelines, resource allocation, and deliverables for successful project execution.oProvide technical guidance and best practices to the team.Process Optimization:oIdentify and implement process improvements and automation using ServiceNow features.oIntegrate ServiceNow with other enterprise systems to streamline workflows.oMaintain thorough documentation of configurations, customizations, and workflows.Governance and Compliance:oEnsure compliance with organizational policies and industry standards.oImplement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelors degree in computer science, IT, or related field; advanced degree preferred.9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role.Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps.Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow.Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools.ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable.Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information:15 years of full-time education required.Strong leadership, problem-solving, and communication skills.Ability to manage multiple projects and priorities in a fast-paced environment. Qualification 15 years full time education

JD for Servicenow Developer. Key Responsibilities: Design, develop, and implement ServiceNow solutions, primarily in ITSM and related modules. Customize and configure ServiceNow forms, workflows, business rules, client scripts, UI policies, and ACLs. Develop and manage integrations between ServiceNow and third-party systems using REST/SOAP APIs. Perform upgrade assessments, code migrations, and platform optimizations. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Maintain documentation of design, configurations, and development activities. Troubleshoot issues and provide ongoing support and enhancements post-implementation. Ensure adherence to ServiceNow development best practices and governance standards.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Conduct code reviews and provide feedback to ensure code quality.- Troubleshoot and debug applications to resolve issues efficiently.- Stay updated with industry trends and best practices to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and configurations.- Hands-on experience in developing ServiceNow applications.- Good To Have Skills: Experience with ServiceNow Service Mapping. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to define, design, and ship new features.- Develop high-quality software design and architecture.- Identify, prioritize, and execute tasks in the software development life cycle.- Conduct software analysis, programming, testing, and debugging.- Create technical documentation for reference and reporting. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and best practices.- Hands-on experience in configuring ServiceNow ITOM modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

SUMMARY Application Designer - ServiceNow IT Service Management Location: Onsite in Bangalore Experience: 4+ Years Notice Period: Immediate We are seeking an Application Designer to join our team and contribute to defining requirements and designing applications to meet business process and application needs. As an Application Designer, you will play a key role in collaborating with teams to develop innovative solutions and participate in critical project decisions. Roles & Responsibilities: Act as a Subject Matter Expert (SME) Collaborate and oversee the team for effective performance Assume accountability for team decisions Engage with multiple teams and contribute to pivotal decisions Offer problem-solving solutions for the immediate team and across multiple teams Lead the design and development of applications Conduct regular team meetings to monitor project progress Stay abreast of industry trends and best practices Professional & Technical Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in designing and implementing ITSM solutions Knowledge of IT service delivery processes Hands-on experience in application design and development Additional Information: The candidate should possess a minimum of 3 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required

Job Title: Application Designer ServiceNow ITSMLocation: Bengaluru Experience: 3+ Years Education: 15 Years Full-TimeJob SummaryWe are hiring an Application Designer with hands-on experience in ServiceNow ITSM to develop application solutions that align with business goals and improve user experience Key ResponsibilitiesDefine requirements and design functional solutionsCollaborate with teams to analyze business needsCustomize and maintain ServiceNow applications Implement best practices and ensure platform integrationConduct testing and provide technical supportRequired Skills Proficiency in ServiceNow ITSM Understanding of ITIL and ITSM processes Experience in ServiceNow customization and implementation

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Alcor Solutions is seeking to hire a Senior ServiceNow Consultant with hands-on implementation experience in ITSM, ITOM and CMDB application. As a Senior ServiceNow Consultant at Alcor you will play a key role in designing, implementing, and optimizing ServiceNow solutions for our clients. Leveraging your expertise in ServiceNow platform capabilities, you will collaborate with cross-functional teams to understand client requirements and translate them into effective solutions that address business needs. Responsibilities: Lead the end-to-end implementation of ServiceNow solutions, including requirements gathering, design, configuration, testing, and deployment. Provide expert guidance and best practices to clients on ServiceNow platform capabilities, modules, and integrations. Collaborate with stakeholders to define and document business processes, workflows, and requirements. Configure ServiceNow applications, modules, and workflows to meet client needs. Develop customizations and integrations using ServiceNow APIs, scripting, and development tools. Conduct workshops, training sessions, and knowledge transfer sessions for clients and internal teams. Troubleshoot technical issues, perform root cause analysis, and implement corrective actions. Stay abreast of ServiceNow product updates, releases, and industry trends to provide recommendations for continuous improvement. Mentor junior team members and contribute to knowledge sharing initiatives. Requirements: Bachelors degree in computer science, Information Technology, or related field. •5+ years of experience in ServiceNow platform implementation and consulting. •In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, CMDB and Integrations. •Hands-on experience with ServiceNow configurations, customizations, and integrations. •Proficiency in ServiceNow scripting languages (JavaScript, Jelly, Glide), REST APIs, and web services. •Strong understanding of ITIL framework and ITSM best practices. •Excellent communication skills, with the ability to effectively interact with clients, stakeholders, and cross-functional teams. •Good to have ServiceNow certifications - Certified System Administrator (CSA) Certified Implementation Specialist (CIS), etc. •Proven track record of delivering successful ServiceNow projects on time and within budget.

Req ID: 325096 We are currently seeking a ServiceNow Senior Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Platform Solution Consultant - ServiceNow Experience Level: 8+ years in ServiceNow development and consulting Domain ExpertiseITSM, ITOM, ITAM, Integrations, Flow Designer, Service Graph Connector, Advanced Scripting Role Overview: We are seeking a highly skilled ServiceNow Platform Solution Consultant with strong technical expertise in ServiceNow development, configuration, and solutioning. The ideal candidate will have extensive experience in ITSM, ITOM, ITAM, and advanced platform capabilities, including integrations, Flow Designer, Service Graph Connector, and scripting. You will be responsible for designing and implementing robust ServiceNow solutions, ensuring scalability, performance, and adherence to best practices. Key Responsibilities: ServiceNow Platform Expertise: -Design, develop, configure, and customize ServiceNow applications and modules, ensuring optimal performance and usability. -Implement ITSM, ITOM, and ITAM processes in ServiceNow, ensuring alignment with business needs. -Develop and enhance platform capabilities through client scripts, business rules, script includes, UI policies, and UI actions. -Deploy and configure Discovery, Service Mapping, Event Management, Cloud Management, and CMDB for ITOM solutions. -Implement Asset Management (HAM/SAM), License Management, and Lifecycle Management within ITAM. -Optimize CMDB health using best practices for data integrity, normalization, and reconciliation. -Develop and manage integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, Service Graph Connector, and MID Server. -Automate workflows using Flow Designer, Workflow Editor, and Orchestration. -Implement Secure integrations with third-party applications, including monitoring tools, cloud platforms (AWS, Azure, GCP), and enterprise applications (SAP, Workday, etc.). -Implement advanced scripting solutions using JavaScript, GlideScript, and AngularJS. -Develop custom applications, UI components, and portal widgets using ServiceNow"™s UI Builder and UI policies. -Optimize instance performance and troubleshoot complex issues related to scripts and configurations. ServiceNow Platform Governance & Best Practices: -Ensure platform governance by following coding standards, security policies, and instance performance best practices. -Conduct periodic instance health checks, upgrades, and performance tuning. -Implement ACLs, data security, and role-based access controls (RBAC). Preferred Qualifications: -ServiceNow CSA (Certified System Administrator) is required. -ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, or ITAM is a plus. -Experience with ServiceNow ATF (Automated Test Framework) and DevOps integrations. -Knowledge of Agile methodologies and ITIL best practices.

Req ID: 327600 We are currently seeking a ServiceNow Senior Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN). About the Role We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. Develop and configure ServiceNow components, including workflows, scripts, and integrations. Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. Create and maintain technical documentation for ServiceNow solutions. Collaborate with cross-functional teams to ensure seamless integration and data flow. Stay current with ServiceNow updates and best practices. Qualifications Bachelor"™s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT, with at least 3 years in a technical consulting role. Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). Strong problem-solving and troubleshooting skills. Excellent communication and client-facing skills. ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: Experience with scripting languages (e.g., JavaScript, Python). Knowledge of ITIL and ITSM processes. Familiarity with Agile and DevOps methodologies.

Req ID: 327606 We are currently seeking a Enterprise / Platform Architect to join our team in Bnagalore, Karntaka (IN-KA), India (IN). ServiceNow Technical Architect Experience Level: 8+ years in ServiceNow development & solutioning Domain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization Role Overview: As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards. Key Responsibilities: "¢ Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. "¢ Lead complex scripting, automation, and custom application development. "¢ Define and enforce coding standards, security best practices, and governance frameworks. "¢ Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. "¢ Design and optimize Flow Designer, Orchestration, and business process automation. "¢ Ensure optimal instance performance, security, and compliance. "¢ Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. "¢ Design enterprise-wide ServiceNow architecture, including data flows and integrations. "¢ Provide technical leadership, mentoring junior developers, and conducting code reviews. "¢ Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: "¢ 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. "¢ Strong understanding of ServiceNow architecture, scalability, and security best practices. "¢ Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. "¢ Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. "¢ Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. "¢ Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: "¢ ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. "¢ ServiceNow CAD (Certified Application Developer) certification is a plus. "¢ Experience in ServiceNow CMDB health, data governance, and Service Mapping.

Req ID: 323010 We are currently seeking a ServicenowITSM/ITOM Lead consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will have deep expertise in designing and implementing solutions using ServiceNow, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM). The architect will play a key role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Key Responsibilities: 1. Solution Architecture & Design: "¢ Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. "¢ Translate business requirements into technical designs and architecture. "¢ Develop roadmaps for platform expansion, ensuring alignment with business goals. ITSM & ITOM Expertise: "¢ Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). "¢ Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB. "¢ Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery. Platform Governance & Best Practices: "¢ Define governance processes, development standards, and technical best practices for the platform. "¢ Establish guardrails for platform performance, scalability, and maintainability. Integration and Automation: "¢ Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines). "¢ Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows. Stakeholder Collaboration: "¢ Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs. "¢ Provide technical leadership and guidance to ServiceNow developers and administrators. Continuous Improvement: "¢ Stay up-to-date with ServiceNow"™s latest releases and features, recommending adoption where applicable. "¢ Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes. Required Skills and Experience: Technical Expertise: "¢ 8+ years of experience with ServiceNow, with at least 4 years in an architect role. "¢ Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance. "¢ Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform. "¢ Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping. "¢ Experience with Event Management, Orchestration, and Cloud Management integrations. Architecture & Leadership: "¢ Proven ability to design and document architectural solutions for complex business requirements. "¢ Experience in platform upgrade planning and execution. "¢ Strong leadership and mentoring skills to guide technical teams. Integration & Automation: "¢ Experience with REST/SOAP APIs and integration with third-party systems. "¢ Hands-on experience with Flow Designer and Integration Hub. 4. Soft Skills: "¢ Excellent communication and presentation skills, capable of interacting with stakeholders at all levels. "¢ Strong analytical and problem-solving abilities. "¢ Ability to manage multiple priorities and deliver results under pressure. Preferred Qualifications: "¢ Certified ServiceNow System Administrator (CSA). "¢ Certified Implementation Specialist (CIS) in ITSM and/or ITOM. "¢ Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus. "¢ Familiarity with Agile/Scrum methodologies. "¢ Cloud infrastructure knowledge (AWS, Azure, or GCP).

Req ID: 327603 We are currently seeking a Senior ServiceNow Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN). About the Role We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. Develop and configure ServiceNow components, including workflows, scripts, and integrations. Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. Create and maintain technical documentation for ServiceNow solutions. Collaborate with cross-functional teams to ensure seamless integration and data flow. Stay current with ServiceNow updates and best practices. Qualifications Bachelor"™s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT, with at least 3 years in a technical consulting role. Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). Strong problem-solving and troubleshooting skills. Excellent communication and client-facing skills. ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: Experience with scripting languages (e.g., JavaScript, Python). Knowledge of ITIL and ITSM processes. Familiarity with Agile and DevOps methodologies.

Job description, Hiring for ServiceNow with experience range 3-6 years Mandatory Skills: ServiceNow developer, ITOM Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th June 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park (SP1) , Phase 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Carry updated resume, any govt ID printout and one passport size photo. Required Information Details 1 Role BMC TrueSight Developer 2 Required Technical Skill Set BMC TrueSight Suite (TSIM, TSOM, TSPS, Patrol) Desired Experience Range Minimum 5 years' experience in development Location of Requirement -Pune Desired Competencies (Technical/Behavioral Competency) Must-Have 1. BMC TrueSight configuration and administration 2. Event Management and Montoring configuration 3. Support for for TrueSight integrations 4. ITIL knowledge Good-to-Have 1. Remedy Experience 2. TrueSight (mrl) alert handling development 3. Application Monitoring tools (e.g. TrueSight Synthetic, Application Dynamics,New Relic,DataDog) 4. Automation tools (e.g. TrueSight Orchestration) 5. Server support knowledge Responsibility of / Expectations from the Role 1 L2 and L3 Break/fix Support and service request configurations 2 Custom development integrations and event handling 3 Integration Support - SNMP, email, msend, APIs 4 Pactching and Lifecycle upgrades

Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable.