244 Queue Management Jobs

JOB PURPOSE: As a Support Process Manager at Stryker, you will be working with cross-functional teams including Product Engineering, Customer Excellence, Information Technology, and one or more external vendor teams to create process changes and improvements. In this role the individual will help develop and redesign initiatives and processes for key Customer Support functions to drive business goals, objectives, and programs by analyzing data and evaluating key business components to assess current performance baselines. In this role, the individual will evaluate and update current practices on a continuous basis; consulting with cross-functional teams including quality and regulatory teams...

Key Responsibilities Real-time monitoring of call volumes, queues, agent adherence, and SLAs . Execute intraday management to optimize staffing vs demand. Manage shrinkage, absenteeism, and schedule deviations in real time. Identify risks to performance metrics and take proactive corrective actions . Communicate real-time performance updates to operations & leadership teams . Coordinate with capacity planners, schedulers, and ops managers . Execute call-out plans and OT management based on workload. Publish hourly performance dashboards and reports . Support business continuity and crisis management during volume spikes. Ensure compliance with SOPs, SLAs, and client KPIs . Technical Skills (...

About The Role Skill required: Supply Chain - Supply Chain Execution Designation: Business Advisory Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

About The Role Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity...

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than...

Role Overview: As a Lead - Backend Developer at WrkTalk DigiSec AI Pvt Ltd, you will be responsible for taking full ownership of the backend systems. Your role will involve driving architecture, development, and cross-functional collaboration. This hands-on leadership position will require you to build scalable and secure systems, guide technical decisions, and mentor a growing team as the company scales. Key Responsibilities: - Own the real-time communication backend supporting enterprise messaging, voice, and video calling systems. - Lead microservices architecture across multiple services and repositories using Node.js (TypeScript), Express.js, and NestJS. - Optimize real-time performance...

As a ReactJS Developer, you will be responsible for the following: - Hands-on experience with React 18+. - Hands-on Experience with webhook. - Strong knowledge of responsive design, performance optimization, and reusable components. - Experience working with Socket.io, EventBus, and mobile responsiveness. - Experience with AngularJS or AngularIO is a plus. Single Sign-On (SSO) integration knowledge is mandatory. - Strong understanding of Single Page Applications (SPA) and routing. - Node.js experience is mandatory. - Experience in concurrency and queue management, serverless architecture, and microservices handling. - Proficiency in multiple authentication mechanisms, including JWT and Signa...

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. What we are looking for Role: Desktop Remote Support Experience Range: 4 - 6 years Location: Pune, Kochi, Indore Interview Mode: Friday Virtual Drive Must Have: This is an intermediary team between Service Desk and the next-level support teams. Perform deeper-level remote desktop troubleshooting. Possess deeper technical desktop knowledge than Service Desk agents. Calls that are within resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk. Utilize remote control tools in a...

Ready to shape the future of work At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servi...

Welcome to Frontline Managed Services where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview The Team Lead plays a critical role in ensuring exceptional client service delivery and effective team ...

You will be joining Birlasoft, a global leader in Cloud, AI, and Digital technologies, known for seamlessly combining domain expertise with enterprise solutions. As part of the renowned CKA Birla Group, Birlasoft aims to enhance societies worldwide and boost business efficiency. With a team of over 12,000 professionals, the company is dedicated to upholding the Group's 170-year legacy of fostering sustainable communities. **Role Overview:** As a SAP EWM Lead consultant, you will be responsible for overseeing SAP EWM implementation projects from blueprinting to go-live support. Your role will involve providing AMS support for existing SAP EWM landscapes, ensuring compliance with SLAs, and res...

As a Team Leader (TL), your role is crucial in ensuring efficient case handling, developing TSR skills, and fostering a collaborative team environment to contribute to customer satisfaction and operational excellence. You must ensure that each case is handled according to established procedures and that agents follow best practices. Key Responsibilities: - Review all cases in your team at least once a week to ensure correct practices are being followed. - Monitor escalated cases daily, ensuring that agents take necessary actions promptly to de-escalate these cases. - Ensure no cases remain without updates for more than 24 hours when in IPGS status. - Review and note the FMR based on the FMR ...

Job Purpose Introduction to the Job The work stream requires performing the HR transaction processing in any of the Data mgmt. tools pertaining to employee data Management and updating records from Hire to Termination. Processing and Quality checking Process reporting and training Queue management & maintaining SLAs Update SOP and other process documents Ensuring compliance of all internal policies Process improvement Providing timely updates to TL and onshore counterparts You are meant for this job if: Minimum 2-5 years experience in Data Management (employee services) Should have experience in HR Operations with ERP tool like Oracle-HCM or SAP Good communication, analytical and management ...

Your key responsibilities Guidewire Policy Center Support and Maintenance (Manager 8-11 years) Must be flexible to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis. Proficient in maintaining and supporting applications, enhancements, conducting testing, and managing deployments, performing root cause analysis & defect fixes. Manages the Guidewire Configuration. Designs, modifies and implements Guidewire product suite. Skills and attributes for success Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components Must have Guidewire Policy Center 9.0 version + technical/functional/cloud certifica...

Your key responsibilities Guidewire PolicyCenter Support and Maintenance (Staff 3-6 years) Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause Analysis and provide fixes. Enhancements and code changes. Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Proactive monitoring. Manages the Guidewire PC Configuration & Integration. Designs, modifies and implements Guidewire product suite. Skills and attributes for success Deep understanding of Guidewire framework Policy Centre, implementation, architecture and components Must have Guidewire PolicyCenter 9.0 version + techn...

Your key responsibilities Guidewire PolicyCenter Support and Maintenance (Staff 3-6 years). Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause Analysis and provide fixes. Designing, configuring, and supporting rating logic within Guidewire PolicyCenter, including development of rating worksheets, rate tables, and implementation of business rules to support complex rating requirements. Enhancements and code changes. Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Proactive monitoring. Manages the Guidewire PC Configuration & Integration. Designs, modifies and imple...

Your key responsibilities Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Skills and attributes for success Must be flexible to work in shifts (Rotational shifts including Night shifts) Guidewire version 9 technical/functional certification. Hands on experience in Java/J2EE like web services, API integration. Experience in production support activities like queue management, plug-in related issues, batch file generations. Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management a...

Your key responsibilities Guidewire PolicyCenter (Conversion) Support and Maintenance (Staff 3-6 years) Responsible for designing, building, supporting, and performing defect fixes. Performing Root Cause Analysis and provide fixes. Enhancements and code changes. Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis. Proactive monitoring. Manages the Guidewire PC Configuration & Integration (Conversion). Designs, modifies and implements Guidewire product suite. Skills and attributes for success Deep understanding of Guidewire framework Policy Centre (Conversion), implementation, architecture and components Must have Gui...

Your key responsibilities Guidewire Claim Centre Support and Maintenance Manager (9+ years) who has the prior experience to manage support projects. Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Should be able to manage the key SLAs and KPIs for the successful execution of project. Experience in maintenance and support, configuration, testing, integration, and deployment. Skills and attributes for success Must be flexible to work in shifts (Rotational shifts including Night shifts) Guidewire version 9 technical/functional certifica...

Your key responsibilities Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Design, modifies and implements Guidewire product suite. Skills and attributes for success Must be flexible to work in shifts (Rotational shifts including Night shifts) Guidewire version 9 technical/functional certification. Hands on experience in Java/J2EE like web services, API integration. Experience in production support activities like queue management, plug-in related issues, batch file generations. Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. Understand service management a...

Your key responsibilities Guidewire Claim Centre Support and Maintenance Manager (9+ years) who has the prior experience to manage support projects. Contribute in various technical streams of Guidewire implementation project. Manages the integration of Guidewire software with other external systems. Proficient in maintaining and supporting applications, enhancements, conducting testing, integration, and managing deployments. Should be able to manage the key SLAs and KPIs for the successful execution of project. Skills and attributes for success Must be flexible to work in shifts (Rotational shifts including Night shifts) Guidewire version 9 technical/functional certification. Well versed in ...

Welcome to Frontline Managed Services - where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. Position Overview The Team Lead plays a critical role in ensuring exceptional client service delivery and effective tea...

Role Overview: You will be joining Microsoft as an HR professional to partner with the people manager community. Your main responsibilities will include coaching managers in key people processes and leading program leadership in specific areas of the employee life cycle to ensure alignment with culture and strategic business priorities. This role is best suited for a data-centric HR professional with experience in leading programs and collaborating with multiple stakeholders. You will have the opportunity to work closely with the Microsoft India manager community and engage with colleagues across Asia on various projects aimed at enhancing and evolving HR processes. Key Responsibilities: - E...

We are looking for a skilled Automation Anywhere 360 Developer with 6-15 years of experience in RPA development. The ideal candidate should have hands-on experience with both AA V11.x and AA 360 versions, as well as proficiency in at least one programming language and coding best practices. This position is based in Gurugram/Noida. Roles and Responsibility Design and develop automation solutions using Automation Anywhere 360. Conduct feasibility studies to assess the technical fitment of specific process steps to RPA automation. Prepare PDD, SDD, AOH, test scenarios, UAT, and perform code reviews. Mentor and groom junior team members/developers to overcome technical roadblocks. Identify tech...

We are looking for a skilled Automation Anywhere 360 Developer with 6-15 years of experience in RPA development. The ideal candidate should have hands-on experience with both AA V11.x and AA 360 versions, as well as proficiency in at least one programming language and coding best practices. This position is based in Gurugram/Noida. Roles and Responsibility Design and develop automation solutions using Automation Anywhere 360. Conduct feasibility studies to assess the technical fitment of specific process steps to RPA automation. Prepare PDD, SDD, AOH, test scenarios, UAT, and perform code reviews. Mentor and groom junior team members/developers to overcome technical roadblocks. Identify tech...