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1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the attainment of service levels for each Operations account by actively engaging in real-time queue management. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing real-time data to provide critical recommendations for addressing performance issues. Your duties will include monitoring the queue against service level targets, observing the queue closely to respond proactively with action plans, and communicating effectively with Team Captains and Operations Management. You will also be responsible for cascading vital information to key decision-makers, escalating relevant account performance data to Management, and maintaining accurate documentation of major incidents. Additionally, you will stay informed about new policies and procedures that impact specific accounts, providing insights on key challenges in achieving service levels and devising appropriate responses. Training sessions for Team Captains and new hires may be conducted by you as needed to enhance their skills in real-time queue management and call center operations. **Required Skills and Qualities:** **Technical:** - Bachelor's Degree in any field - Minimum of one (1) year of Workforce Management experience in the call center/customer service industry - Formal training in Workforce Management (real-time data analysis, queue management) is preferred - Previous experience in call center operations **Non-Technical:** - Basic understanding of workforce management processes, concepts, and principles (staffing projections, scheduling, service level analysis, metrics monitoring) - Familiarity with client specifics, ACD/PABX systems, and workforce management software - Knowledge of call center operations and organization - Proficiency in MS Office applications (Word, Excel) and call center-specific software (Baleen, BluePumpkin, CentreVu) At TELUS, we value customer-centricity, innovation, teamwork, and diversity. All applicants are expected to embody these values in their behaviors to contribute to our dynamic and inclusive workplace. We are committed to providing equal employment opportunities based on ability and fostering a culture of growth and collaboration.,

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3.0 - 8.0 years

3 - 5 Lacs

Thiruvananthapuram

Hybrid

Responsibilities: Monitor the team inbox consistently and acknowledge incoming emails within defined SLAs Thoroughly review each job request to understand client requirements; proactively seek clarification when needed Confirm realistic deadlines with clients based on the current job queue and available resources Assign jobs to designers based on individual skill sets and address any queries they may have Track job progress closely to ensure on-time delivery, maintaining high-quality standards at all times Perform a final quality check to verify that all client requirements have been fulfilled before delivery Actively participate in process improvement initiatives and contribute innovative ideas to support organizational growth Eligibility Criteria: Strong multitasking abilities and a commitment to following established processes Excellent written and verbal communication skills in English High attention to detail and accuracy Positive attitude and enthusiasm for working in a dynamic, fast-paced environment Collaborative mindset with the ability to work effectively with team members Flexible, dependable, and approachable demeanor Strong client orientation with a willingness to go the extra mile Ability to work independently and take full ownership of assigned responsibilities Proficiency in Microsoft PowerPoint, Word, and Excel (experience in PowerPoint design is a plus) Strong comprehension and problem-solving skills Bachelors degree in any discipline Experience Required: 2 to 3 years of experience in a similar role Prior experience in professional services firms such as McKinsey, Ernst & Young, RRD, or similar organizations is preferred

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1.0 - 5.0 years

2 - 7 Lacs

Gurugram

Work from Office

Role & Responsibilities:- Handle international flight booking, ticketing, and refund queries. Manage PNRs, reissuance, cancellations, and processing refunds. Coordinate with airlines and customers for smooth resolution. Maintain high customer satisfaction by providing timely solutions. Preferred candidate profile:- Minimum 1 year of experience is required in Travel Refunds, Queue Management and Ticketing. Manual and Cryptic expertise in Amadeus and Sabre is required. Worked on Full and Partial Refunds. Knowledge of fare rules, cancellations & refund policies. Strong attention to detail and problem-solving skills. Perks & Benefits:- Supportive work environment. Attractive incentives & performance bonuses. Cabs facilities available. If interested, please call our Recruiters: Shagun- 9811174183 Anamika- 9205989465

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8.0 - 12.0 years

0 Lacs

maharashtra

On-site

The role of SAP WM / EWM consultant is crucial in optimizing warehouse operations and achieving operational excellence. Your responsibilities will range from project planning and execution to configuration, customization, training, and continuous enhancement. Your expertise will be pivotal in guiding organizations towards efficient warehouse management. We are seeking an experienced SAP WM / EWM consultant with additional exposure to SAP TM, which will be advantageous for this role. Your strong domain knowledge in warehousing, proficiency in both ECC and S/4 HANA, and at least 8 to 10 years of experience in WM / EWM SAP are essential. Having completed 3 to 4 end-to-end SAP WM / EWM implementations will be a significant asset. Your critical qualities should include a comprehensive understanding of RF, PPF actions, and Queue Management in SAP EWM. Knowledge of functionalities such as Inbound, Outbound, Cross Docking, Wave Management, Kitting, and Warehouse Process Type Determination is crucial. Additionally, you should possess cross-functional module knowledge to address business or system issues and integrate with SAP SD, MM, PP, and QM. Certification in SAP ECC or S/4 Hana (WM/EWM) is preferred. Strong communication skills, a dedication to enhancing user experience, and an excellent grasp of SAP WM / EWM are prerequisites for this role. Your key responsibilities will include configuring and integrating WM / EWM with other SAP modules, providing technical support and enhancements, and ensuring the overall efficiency, productivity, and accuracy of warehouse operations. Staying updated with trends and innovations in the WM / EWM module, coordinating end-user training, and having project management skills are integral parts of this role. If you have a passion for streamlining warehouse operations, optimizing processes, and enhancing user experience, we invite you to join our team as a Manager - SAP Support & Special Projects, WM / EWM.,

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1.0 - 5.0 years

2 - 7 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Any Grad/UG with min 6 months Travel exp required 5 Days working/2 Off's Job Location:- Gurgaon Both Side Cabs Salary Upto 7 LPA Call me for more information & get your interview aligned HR Harmeet @9582013131 References are highly appreciated !! Required Candidate profile Note:- Candidate Must have either of exp Que Management, Fare Rules, Exchange policies Travel ticketing, refunds, GDS Software. Interpret and apply fare rules, restrictions, refund policies.

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1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Monitoring the queue closely against the service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management. Your role involves cascading vital information to key decision-makers, escalating relevant details on account performance to Management, and documenting major incidents effectively. Staying informed about new policies and procedures related to specific accounts, you will address key issues and challenges in achieving service levels by devising appropriate solutions. Your technical skills should include a Bachelor's Degree in any field, at least one year of Workforce Management experience in the call center or customer service industry, and formal training in Workforce Management. Previous experience in call center operations is also required. Non-technical skills should encompass basic knowledge of workforce management processes, concepts, and principles, familiarity with client specifics and workforce management software systems, understanding of call center operations, and proficiency in MS Office applications and call center-specific software. TELUS values the importance of reflecting values in the workplace, and successful applicants must demonstrate behaviors aligned with their core values, which include prioritizing customers and communities, embracing change and innovation, and fostering teamwork. TELUS is dedicated to fostering diversity and providing equitable employment opportunities based on ability.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

The Senior System Engineer position at CGI requires an experienced UIPath Developer to be responsible for developing, testing, and deploying automation workflows using RPA tools. The ideal candidate should have 6-9 years of relevant experience in UiPath and must be UiARD / UiADPv1 Certified. Additionally, the candidate should have experience in code fix, refactoring the code, remediating the bots in production. Proficiency in skills such as Excel, Email, Web automation, Orchestrator, Queue management, RE framework, SQL, API, PDF extraction is essential. Knowledge of programming languages like C#, VB.Net is preferred. The RPA Developer should ensure adherence to best practices, coding standards, and security protocols in RPA development. Experience in Document Understanding, AI Center, Action Center, UIPath Apps, and exposure to the integration with external OCR/ICR tools are advantageous. Familiarity with versioning and source control systems is also desired. The candidate should understand and analyze project requirements, deliver timely results, and raise issues and risks encountered while seeking help and participating in brainstorming sessions to resolve them. At CGI, you can expect to work in an environment rooted in ownership, teamwork, respect, and belonging. As a CGI Partner, you will have the opportunity to turn meaningful insights into action and contribute to the company's success. Your work will create value by developing innovative solutions, building relationships with teammates and clients, and accessing global capabilities. You will have the chance to shape your career by joining a company that is built to grow and last, supported by leaders who care about your well-being and provide opportunities for skill development and growth. If you are looking to be part of one of the largest IT and business consulting services firms in the world, come join our team at CGI.,

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3.0 - 8.0 years

5 - 10 Lacs

Pune

Work from Office

What You'll Do The Technical Account Manager is responsible for technical ticket management, strengthening customer satisfaction and expediting solutions for Enterprise customers. This requires being the technical escalation and point, across multiple products to meet support entitlement requirements, providing an optimized customer experience. You will report to the Manager, Technical Support. You will work from the Pune office. What Your Responsibilities Will Be Manage ticket workload, following KPIs, SLAs, CSAT, and TTR goals. Manage enterprise support requests through resolution. Conduct detailed ticket analysis, troubleshooting, and issue replication. Experience establishing communication and engagement with prospects with customers and maintain accurate records in the case tracking system. Provide advanced knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Participate in troubleshooting sessions, replicating issues, and hosting meetings with customers to address technical requests, providing communications. What You'll Need to be Successful At least 3 years of experience supporting enterprise-level software and customers, demonstrating your ability to handle complex technical issues in SaaS solutions. Experienced with a mainstream ERP/CRM/Accounting software package: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday or similar eComm systems is required. Judgment and skills in managing and maintaining customer relationships, being an advocate for their needs. Abilities in troubleshooting, root cause analysis, and providing proactive solutions based on data analysis and ticket trends. Proficiency in Salesforce for ticket queue management, including ticket assignment, workload analysis, and advanced ticket driver analysis. Familiarity with API testing tools like Postman and an excellent understanding of API functionality, database analysis, and data manipulation. Experience working collaboratively across multiple teams, demonstrating your ability to navigate complex organizational structures, technical solutions and drive customer-focused solutions. Require work during US business hours across multiple time zones.

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1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

The Real Time Analyst, as a part of the Workforce Management Department, plays a crucial role in ensuring the achievement of service levels for each Operations account through effective real-time queue management. By promptly responding to and serving as the central point of communication during events impacting account performance, you will contribute to the overall operational efficiency. Your responsibilities will encompass updating and analyzing real-time performance data, including call volume, AHT, and running service level figures to provide critical recommendations for addressing performance issues. Monitoring the queue closely against service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management to optimize account activities. As the primary communicator regarding account performance, you will disseminate essential information to key decision-makers and escalate pertinent details to Management, ensuring proper documentation of major incidents. Staying updated on new policies and procedures relevant to specific accounts, you will identify key challenges in achieving service levels and develop appropriate responses. Moreover, you will occasionally conduct training sessions for Team Captains to enhance their real-time queue management skills. Additionally, you may provide training for new hires or as needed for Operations, contributing to the continuous improvement of workforce capabilities. **Required Skills and Qualities (Technical):** - Possession of a Bachelor's Degree in any field - Minimum of one (1) year of Workforce Management experience in the call center/customer service industry - Preferred formal training in Workforce Management, particularly in real-time data analysis and queue management - Previous experience in call center operations **Required Skills and Qualities (Non-Technical):** - Basic understanding of workforce management processes, concepts, and principles such as staffing projections, scheduling, and metrics monitoring - Familiarity with client specifics, ACD/PABX systems, and workforce management software - Knowledge of call center operations and organizational structure - Proficiency in MS Office applications and call center-specific software like Baleen, BluePumpkin, and CentreVu **TELUS Values:** At TELUS, we believe in prioritizing our customers and communities, embracing change with courage and innovation, and fostering growth through collaborative teamwork. We are committed to diversity and providing equal employment opportunities based on ability.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

We are seeking a skilled and motivated Software Developer with a strong background in C# .NET, Blazor, and Azure technologies. The ideal candidate should possess extensive experience in developing and maintaining web applications and services utilizing modern frameworks and cloud platforms. This role presents an exciting opportunity to work on cutting-edge projects that harness cloud technologies, microservices, and contemporary development methodologies. The requirements for this position include a Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience), along with at least 5 years of software development experience using C# .NET technologies. Additionally, the candidate should have a minimum of 3 years of experience in working with Azure Cloud Services and DevOps, knowledge of Microservices architecture, familiarity with containerization technologies like Docker and Kubernetes, and expertise in serverless computing on Azure (e.g., Azure Functions). Proficiency in software development in C# .NET & .NET Core, Blazor, Azure Cloud Services, Azure DevOps, MS Visual Studio, GIT, SQL/PostgreSQL, Rest API's, and Queue Management (MQ/Azure service bus) is essential. Preferred skills for this role include good social skills, experience in embedded SW development, knowledge of cyber security, familiarity with Internet of Things, and experience with Scaled Agile (SAFe). Key responsibilities of the Software Developer role involve demonstrating expertise in C# .NET and .NET Core development, in-depth knowledge of Blazor and front-end technologies, hands-on experience with Azure Cloud Services deployment and management, proficiency in Azure DevOps for CI/CD automation and release management, extensive work with SQL and PostgreSQL databases, understanding of RESTful API design and development, experience in Queue Management systems, such as Azure Service Bus or MQ, familiarity with MS Visual Studio and GIT for version control, ability to work in an Agile SCRUM environment, and strong problem-solving skills with the ability to adapt quickly to new technologies. GlobalLogic offers an exciting work environment with projects spanning various industries such as High-Tech, communication, media, healthcare, retail, and telecom. Employees have the opportunity to collaborate with a diverse team of talented individuals in a laidback setting or at one of the global centers. The company prioritizes work-life balance by providing flexible work schedules, work-from-home options, paid time off, and holidays. Professional development is encouraged through training programs, certifications, and skill enhancement opportunities. Competitive salaries, benefits like medical insurance, life insurance, NPS, health awareness programs, maternity leave, performance bonuses, and referral bonuses are also provided. In addition, GlobalLogic offers fun perks such as sports events, cultural activities, food subsidies, corporate parties, and discounts at popular stores and restaurants. The company is a leader in digital engineering, helping brands worldwide design and build innovative products and digital experiences. With a focus on experience design, complex engineering, and data expertise, GlobalLogic accelerates clients" transition into tomorrow's digital businesses. Operating under Hitachi, Ltd., GlobalLogic contributes to driving innovation through data and technology for a sustainable society with a higher quality of life.,

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2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

This is a full-time on-site role for a Real Time Analyst located in Kolkata. As a Real Time Analyst, you will be responsible for monitoring real-time data and workforce performance to ensure efficient workforce management and planning. Utilizing WFM tools, you will provide analytical insights that contribute to optimizing operations and improving service levels. Effective communication with different teams is essential in this role to streamline operations and enhance overall performance. You should possess strong analytical skills and proficiency in analyzing real-time data. A good understanding of reporting and proficiency in queue & break management are required for this role. Effective communication skills are crucial for interacting with various teams and stakeholders. Proficiency with WFM tools is necessary to successfully carry out the responsibilities of this position. Strong problem-solving skills and attention to detail will be key attributes that contribute to your success in this role.,

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0.0 years

0 Lacs

Gurugram, Haryana, India

Remote

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee /Assistant Manager , Retirement Services ( Compliance Testing) In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seeking clarifications , have a customer centric approach in problem solving. Responsibilities R esponsible to handle High Complex Testing, research and reporting as aligned. Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT. Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance. Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline. There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions. Support meeting Service Level Agreements for TAT, utilization , productivity & quality. Maintain and analyze process queue status and reports as assigned. Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned. Handle query resolution for new hires in the group as assigned. Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect. Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements. Provide guidance and advisory support on regulatory compliance to internal teams Establish, monitor and maintain compliance for the services, including plan compliance based on the Applicable Compliance Requirements Be a SME in the assigned group or process. Qualifications we seek in you! Minimum Q ualifications / Skills Relevant years of rich Industry experience primarily in US Retirement Compliance Domain. Hands on experience of research in Relius suite of products. Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC). Prior Compliance Testing knowledge and transition experience is essential. Hands-on experience in handling Queue management. Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). A &lsquocan-do attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts. Preferred Q ualifications / Skills MS Excel Skills - Intermediate MS Word- Intermediate Shift Type Evening Shift Shift Timings 3 :30 PM - 1 :30 AM (IST) Fixed Shifts Yes Weekends Off Yes OJT N/A Location Remote Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

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1.0 - 5.0 years

3 - 7 Lacs

Mumbai

Work from Office

About The Role Trade Support MO- Senior Analyst- Responsibilities Responsible for managing multiple Middle Office and Regulatory support processes. Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build / enhance controls to prevent future escalations Participate in Middle Office / group level initiatives Responsible for ensuring Change Management and Process documentation is maintained in an updated fashion at all times Collaborate with Quality team in identifying process gaps, in planning end to end fixes and in leading execution to meet six sigma Quality. Help knowledge management endeavour by sharing process knowledge and best practices within and across teams Minimize program dependence on self and other key members. Review and analyse trade data between risk and finance systems Check forcompleteness, accuracy and consistency to identify the set of genuine breaks Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support Apply data normalization methods such as filtering, standardization, enrichment, aggregation Lead discussions with the internal teams to highlight breaks Lead and take appropriate action post liaising with the respective stakeholder Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests Mailbox Management / Queue Management Build domain expertise

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0.0 years

0 Lacs

Gurugram, Haryana, India

Remote

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Domain Trainee, Retirement Services ( Compliance Testing) In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team, you must react proactively, positively, patiently and effectively for seeking clarifications , have a customer centric approach in problem solving. Responsibilities A c ompliance Domain Trainee is responsible to handle High Complex Testing, research and reporting as aligned. Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT. Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance. Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline. There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions. Support meeting Service Level Agreements for TAT, utilization , productivity & quality. Maintain and analyze process queue status and reports as assigned. Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned. Handle query resolution for new hires in the group as assigned. Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect. Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements. Provide guidance and advisory support on regulatory compliance to internal teams Establish, monitor and maintain compliance for the services, including plan compliance based on the Applicable Compliance Requirements Be a SME in the assigned group or process. Qualifications we seek in you! Minimum Q ualifications / Skills Relevant years of rich Industry experience primarily in US Retirement Compliance Domain. Hands on experience of research in Relius suite of products. Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC). Prior Compliance Testing knowledge and transition experience is essential. Hands-on experience in handling Queue management. Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.). A &lsquocan-do attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts. Preferred Q ualifications / Skills MS Excel Skills - Intermediate MS Word- Intermediate Shift Type Evening Shift Shift Timings 3 :30 PM - 1 :30 AM (IST) Fixed Shifts Yes Weekends Off Yes OJT N/A Location Remote Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

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2.0 - 4.0 years

6 - 10 Lacs

Pune

Work from Office

The headlines Job Title Data Consultant (Managed Services & Support) Location Hybrid; 2 days a week on-site in our office in Creaticity Mall, Shashtrinagar, Yerawada Salary ??700,000 ??2,100,000/annum A bit about the role We're looking for passionate Data Consultants who thrive in a fast-paced, problem-solving environment to join our global Managed Services & Support team spanning India and the UK In this role, you'll help keep our live cloud data solutions operating as they should be, ensuring data pipelines run smoothly and reporting layers stay up to date You'll take a proactive approach and help identify and resolve issues before they arise while optimising technical debt for long-term stability This is perfect for someone who enjoys client interaction and is passionate about ensuring cloud data platforms perform at their best What you'll be doing Monitoring and troubleshooting live data pipelines, ensuring smooth operations and up-to-date reporting layers Managing a support queue, diagnosing and resolving issues related to ETL processes, Snowflake, Matillion, and data pipelines Proactively optimising existing solutions, identifying areas for improvement, and reducing technical debt Collaborating with senior consultants and engineers to escalate and resolve complex technical challenges Engaging with clients, ensuring clear communication, managing expectations, and providing best-practice recommendations Documenting and sharing knowledge, contributing to internal training and process improvements What you'll need to succeed SQL knowledge and experience working with cloud data platforms (Snowflake, Matillion, or similar ETL tools) Strong problem-solving skills with the ability to troubleshoot pipeline failures and connectivity issues Excellent communication skills, able to engage with both technical teams and business stakeholders Experience with support queue management systems (e g , JIRA, ServiceNow, FreshService) is a plus A proactive mindset, comfortable working under pressure in a fast-paced, client-focused environment So, what's in it for you The chance to work with cutting-edge cloud data technologies, solving real-world business challenges You can fast-track your career in cloud data support and analytics with training and development opportunities An opportunity to be part of a collaborative, international team, working across India and the UK A competitive salary, exciting career progression, and a chance to make a real impact About Snap Analytics We're a high-growth data analytics consultancy on a mission to help enterprise businesses unlock the full potential of their data With offices in the UK, India, and South Africa, we specialise in cutting-edge cloud analytics solutions, transforming complex data challenges into actionable business insights We partner with some of the biggest brands worldwide to modernise their data platforms, enabling smarter decision-making through Snowflake, Databricks, Matillion, and other cloud technologies Our approach is customer-first, innovation-driven, and results-focused, delivering impactful solutions with speed and precision At Snap, were not just consultants, were problem-solvers, engineers, and strategists who thrive on tackling complex data challenges Our culture is built on collaboration, continuous learning, and pushing boundaries, ensuring our people grow just as fast as our business Join us and be part of a team thats shaping the future of data analytics!

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6.0 - 11.0 years

8 - 18 Lacs

Hyderabad

Work from Office

Immediate Openings on Unix Admin Bangalore - Contract Working Mode Hybrid Experience 4+ Years Skill Unix Admin Notice Period Immediate Employment Mode Contract to Hire -Setting up and managing user accounts, permissions, and access controls on Linux systems. -Installing and updating software packages and patches -Monitoring and optimizing system performance and resource usage on Linux -Backing up and restoring data and files -Securing and hardening the system against attacks and vulnerabilities, Virus Outbreak Management -Automating and scripting common or repetitive tasks and resolving technical issues and providing user support -OS Cluster support ( RHCS , VCS , Sun Cluster , IBM HACMP , HPUX MCSG) -Print Queue Management & Software License Management

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8.0 - 10.0 years

11 - 16 Lacs

Mumbai

Work from Office

JOB OVERVIEW: The role of SAP WM / EWM consultant is instrumental in streamlining warehouse operations and achieving operational excellence. From project planning and implementation to configuration, customization, training, and continuous improvement, their expertise guides organizations toward efficient warehouse management. We need an experienced SAP WM / EWM consultant who has experience in SAP TM will be an added advantage. KEY STAKEHOLDERS: INTERNAL : Corporate Finance , Business Finance ,SCM, Marketing, GBSS ,Procurement , HR KEY STAKEHOLDERS: EXTERNAL : Auditors, External Consultant REPORTING STRUCTURE: Will report to - Chief Manager - IT / General Manager - IT Team size - NA EXPERIENCE: CRITICAL QUALITIES: Strong Domain Knowledge for Warehousing & has worked in both ECC & S/4 HANA Good to have knowledge on SAP TM module Must have understanding on RF, PPF actions & Queue Management in SAP EWM 8 to 10 years WM / EWM SAP Experience Must have at least 3 to 4 end to end SAP WM / EWM implementation experience Knowledge on Inbound, Outbound, Cross Docking, Wave Management, Kitting, Internal Transfers, Warehouse Process Type Determination, Warehouse Order Creation Rules, Material Flow System, Movement Types, Physical Inventory, Transfer Request, Transfer Order, Warehouse Tasks, Warehouse Orders, etc Cross-functional module knowledge required to address business or systems issues and integration with SAP SD,MM,PP & QM Must have knowledge on advanced EWM functions, good understanding of business processes & best practices Must have ability to interact with multiple business stake holder, Functional team (IT) & multi-tasking skill CRITICAL QUALITIES: Certification in SAP ECC or S/4 Hana (WM/EWM) preferred Must have strong Oral, written, verbal and interpersonal skills. Will go an extra mile for enhancing user experience Excellent Knowledge of SAP WM / EWM KEY ROLES & RESPONSIBILITIES: 1.Good knowledge about WM / EWM module in SAP and should also have configuration experience in WM / EWM module in ECC & S/4 HANA 2.Good knowledge of Integration of WM / EWM with other SAP modules including SD,MM,PP & QM modules 3.Must have knowledge on advanced EWM functions, good understanding of business processes & best practices 4.Responsible for providing SAP Support / Enhancements in WM / EWM module 5.Provides technical expertise in identifying, evaluating and developing systems and procedures that will be cost effective and meet user requirements 6.Plans and executes unit, integration and acceptance testing; and creates the specifications for systems to meet business requirements 7.Coordination for end-user training documentation and train end users as and when required 8.Staying up to date with Trends and Innovations happening in WM / EWM module 9.Improving the overall efficiency, productivity, and accuracy of warehouse operations 10.Knowledge on project management including: coordinating, organizing, planning and scheduling, communicating, documentation, monitoring Business Practice, processes and scenarios Responsibilities Qualifications QUALIFICATION: Graduate (BCA,B Tech, BE, BSc Computers + Postgraduate ) MCSE Certified

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3.0 - 7.0 years

3 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Be present in the lobby to greet, assist, and direct every customer to the designated area. Ensure effective and efficient service flow among customers, consultants, and colleagues. Proactively handle enquiries and requests, explain procedures when required, and schedule new or follow-up appointments. Before Starting Work Preparation: Check the day s appointments. Discuss updates or instructions with the CXM e.g., special handling of customers or consultants, scheduled events in the facility, OPD maintenance, introduction of new services or departments, active offers, and related advertisements. Be prepared for high-footfall days. Anticipate issues and be ready with solutions. Stay informed about doctors schedules, unavailability, new doctors, and their specialties. On-Duty Tasks: Meet, greet, and assist all visitors in the lobby. Direct visitors to the relevant area/service. Ensure customers do not waste time in the wrong queue. Identify new customers, hand over registration cards, and request that they fill them before joining the queue. Assist with self-service kiosks (when introduced). Monitor billing counter queues and guide customers to less crowded desks. If queues increase at billing counters, alert the in-charge to open a standby counter. Assist parents with children during billing; escort them to the relevant department/area. Ensure consultant chambers are cleaned and ready for the next consultant, as per the checklist. Handling Delays: Track each consultant s appointment flow. Monitor customers waiting over 15 minutes, identify the cause of the delay, speak to the customer personally, and offer alternatives. Take rounds in Radiology and Lab; if patients are waiting over 30 minutes, speak with them and ensure they re kept informed. Proactively anticipate delays or potential issues and be prepared with solutions. Act as the SPOC for all PHC customers: supervise their entire journey, coordinate with stakeholders to ensure timely consultations, and minimize waiting time. Ensure all SOPs are followed and that every customer receives Care Like No Other.

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1.0 - 6.0 years

2 - 4 Lacs

Chennai

Work from Office

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

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1.0 - 4.0 years

3 - 6 Lacs

Gurugram

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

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1.0 - 4.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Location : - Navi Mumbai,Gurugram,Indore,Mohali

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5.0 - 8.0 years

7 Lacs

Hyderabad

Work from Office

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for 5-6 Years of Experience in People Management Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) Excellent written communication and organizational skills Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary Comfortable with a rapidly changing environment Ability to learn, retain and apply large amounts of product, procedure, policy, and system information Ability to adapt and adjust communication style when dealing with customers with different cultures and practices Customer Support OperationsAny additional courses on Digital Marketing will be a plus Roles and Responsibilities: Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Oversee day-to-day operations Monitor team performance and report on metrics Recognize top performance and reward accomplishments Focus on skill enhancement and career development of direct reportees Review daily updates with the team on progress made on metrics Queue management, ensuring SLAs are met, completing RCAs on misses with action plan Stakeholder management (Internal & External) Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements Flexible in handling adhoc tasks without impacting core job Analyse volume trends and optimise staffing and shifts accordingly Conduct skill/Ops interviews for analysts Be an innovation scout Able to implement lean methodologies, wherever applicable Successfully undertake regular product and process tests to ensure knowledge meets clients requirement for support Deliver the performance review to the team members monthly and document them accordingly, as per the requirements agreed. Responsible for any PIPs (Performance Improvement Plans) and PEP (Performance Excellence Plan), Coaching sessions, etc. Work closely with Quality Team to ensure continuous improvement on individual and program level Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues Qualification Any Graduation

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3.0 - 6.0 years

4 - 7 Lacs

Visakhapatnam

Work from Office

GDS - Sabre & Amadeus knowledge. IATA Certification / Diploma in travel preferred Experience of working with or for a Global Travel Management company (TMC) Quality Domain/background would be preferred. Understanding of complex ticketing logics Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management Good verbal and written communication skills. Understand and abide by the importance of discipline, punctuality & protocol Flexible with shifts - 24X7 Set up Real Time Monitoring and allocation of work Ensure all reports are delivered accurately and on time Acknowledge and communicate effectively with the Client Conduct trainings/refreshers Monitor production hours, shrinkage etc

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5.0 - 10.0 years

5 - 10 Lacs

Kochi

Work from Office

Role & responsibilities Should have prior experience or good understanding in Job queue monitoring and management Job review and estimation skills of presentations and creative requests Communication with client over email and telephone Capacity management / shift allocation and planning Job allocation to processing members (operators / editors / proof readers) MS Office 2007 / 2010 certification / qualification (preferable) with knowledge of Adobe suite (advantage) Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis Flexibility to work on demand as per operational requirements Adaptable to work on Saturdays and Sundays, or on holidays

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2.0 - 7.0 years

3 - 8 Lacs

Gurugram, Bengaluru

Work from Office

Min 1+yrs exp as a RTA. Real Time Queue Monitoring Maintaining Service Levels & Associated Metrics Preparation of Daily/ Weekly/ Monthly reports. 24*7 Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

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