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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

kubernetes cloud service management devops troubleshooting container orchestration cloud platforms networking aws azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Kubernetes

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems that span various business system components, ensuring that operational stability is maintained. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles to facilitate effective troubleshooting, and collaborating with vendors to assist service management teams in analyzing and resolving issues. This role requires a proactive approach to problem-solving and a commitment to maintaining high service standards across the organization.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor system performance and proactively identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Kubernetes.

Strong understanding of container orchestration and management.

Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Familiarity with CI/CD pipelines and DevOps practices.

Knowledge of networking concepts and troubleshooting techniques.
Additional Information:

The candidate should have minimum 5 years of experience in Kubernetes.

This position is based at our Gurugram office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer