1024 Service Management Jobs - Page 4

The ServiceNow expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for Activation and configuration of ServiceNow applications to meet business needs Development of workflows and scripts to personalize existing ServiceNow applications Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes Coach business users to create their own Services from inception to completion in order to automate and improve processes Assisting in the identification of best practices for development of new and existing ServiceNow applications Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join us as a Ref Data Software Engineer " at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets. To be successful as a Ref Data Software Engineer", you should have experience with: Basic/ Essential Qualifications: Strong Java development experience (Java v8+) Proficiency with Spring Framework (Spring Boot, Spring MVC, Spring Data) Extensive experience with Oracle databases, SQL optimization, and PL/SQL Experience with message queue systems, specifically Solace PubSub+, Kafka Proficiency with Unix command line tools and utilities Experience with Unix-based deployment and service management Knowledge of RESTful API design and implementation Experience with build tools (Maven, Gradle) and version control systems (Git) Understanding of multithreading and concurrency concepts Familiarity with containerization and deployment technologies Strong problem-solving skills and attention to detail Excellent communication skills and ability to work in a collaborative environment Desirable skillsets/ good to have: Experience with CI/CD pipelines and DevOps practices Experience with cloud platforms (AWS, OpenShift) Hands On Microservices. Hands On Rest API. This role will be based out of Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Role: Deputy Manager Compliance Services Experience: 8+ Years Location: Trivandrum, Kerala Skills: Core experience in Sanction, People management (Team Lead) JD Bachelor's degree in finance, Business Administration, Law, or a related field An advanced degree is preferred, CAMS or ICA or CFCS At least 8+ years of experience in the Insurance/financial services sector (including five years in a sanctions compliance role) Minimum of 3 years of experience in a team leader or supervisory role, demonstrating strong leadership and team management capabilities AML/CFT, Sanctions, Training, Rule Management, Written Communication, Regulatory Relationship, Quality Control Analysis, Critical Thinking, Judgment and Decision Making, Complex Problem Solving, Social Perceptiveness Familiar with OFAC, EU, UN, UAE and OFSI sanctions regime, Proficiency in MS office tools (Excel, Word, PowerPoint) Demonstrated ability to take initiative, manage time and complete tasks Ability to work in a fast paced, collaborative, result-oriented environment Key Responsibilities: Sanctions Screening and Investigation: Oversee the comprehensive sanctions screening process, ensuring accurate detection and resolution of potential matches, Lead complex investigations into sanctions violations, leveraging advanced analytical tools and methodologies, Assessing, benchmarking and recommending enhancements in the financial crime & sanctions controls Staying informed on the latest trends and regulatory changes in financial crime Team Leadership and Development: Build and lead a high-performing team of sanctions analysts, fostering a culture of excellence and continuous improvement, Conduct regular performance reviews and provide constructive feedback to support professional growth and development, Provide ongoing training and development opportunities, ensuring team members are equipped with the latest industry knowledge, Review Sanctions related training materials (i-e e-learnings and face-to-face) and participate in the delivery of face-to-face trainings, Manage the available resources efficiently and prioritize system enhancement/up-grades, Automation and Productivity Gains: Drive initiatives to automate sanctions screening processes, enhancing efficiency and accuracy, Collaborate with technology teams to implement cutting-edge solutions that optimize workflow and reduce manual effort, Compliance and Regulatory Adherence: Responsible for advising on a wide range of international trade, regulations, economic sanctions and other compliance related issues Good knowledge of EU, UK and international law and regulations Continuously monitor regulatory changes and adapt processes to maintain compliance, Provide updates to the wider AML/CFT and Sanctions team on current events or regulatory changes, Ensure the Sanctions related policies and procedures remain updated and communicated as required to all stakeholders, Implementation of a Sanctions escalation matrix, in order to ensure that all approvals, exemptions to the policy and requests for information (RFIs) are addressed in a timely manner Reporting and Documentation: Develop and deliver comprehensive reports on sanctions screening activities and investigation results to senior leadership, Maintain meticulous documentation of all processes, ensuring audit readiness and transparency, Stakeholder Engagement: Engage with internal and external stakeholders, including legal, compliance, and risk management teams, to ensure effective collaboration and information sharing, Represent the sanctions compliance function in meetings and discussions with senior colleagues of Group Compliance and OE Compliance Develop and pitch proposals for new business opportunities related to compliance services, showcasing the teams capabilities and potential value to clients, 71612 | Legal & Compliance | Professional | PG08 | Allianz Technology | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us, We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in, We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, Join us Let's care for tomorrow,

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

Responsibilities: * Manage service catalogue & request fulfillment * Ensure SLA compliance across all services * Collaborate with stakeholders on service improvement initiatives Provident fund

1. Proper listening of customer needs & preparation of repair order accordingly highlighting the prime concern and using diagnostic chart. 2. Appropriate calculation/communication of delivery time. 3. Promote service appointment system.

An Automobile Service Manager oversees the daily operations of an automotive service department, ensuring efficient and high-quality vehicle maintenance and repair services. maintaining customer satisfaction, and maximizing department profitability.

About The Role Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities

About The Role Job Role: This role takes responsibility for end-to-end production services across all systems during night and managing the Night support team and vendor teams: Basic Technical Skill in Application support including Java, IBM WebSphere Application Server, JBOSS, TOMCAT, IIS , HIS is good ot have MUST have experience in Oracle, PLSQL, OS level COMMANDS Windows/Unix (IBM AIX/LINUX). Service Management Incident, Problem and Vendor Management. Experience in production support must. Job Requirements: Experience on Channels/Digital Banking applications support will be value add. Technology o Experience in Application support including installation/configuration will be good to have. Having knowledge on Java/J2EE. o Hands on experience in Application support o Should possess knowledge on Oracle/PLSQL, .net. o Basic Knowledge of IBM Web Sphere/ IBM HttpServer/Apache Tomcat , JBOSS, IIS. (WebSphere knowledge will be added value) Service Management To take end to end responsibility for the management of technology production services in the night across all systems. Be accountable for all aspects of production support L1 and L2 scope. Be the point of contact for and escalation of service issues. Ensure that all technology and business areas work as a team for timely resolution of production issues, ensuring relevant communication to business as necessary. Manage support team size of 8 people.(vendors) Measures: Attainment of service levels, improved resumption times, customer satisfaction. Production Improvement Ensure end-to-end root cause analysis and trend reporting for production issues is carried out and meets business and technology requirements. Take accountability for the operation of efficient, cost effective and highly resilient production systems (applications) . Ensure business satisfaction is measured and reported on. Evolve the mindsets of Support teams to become passionate about service excellence. Measures Service improvements implemented, zero repeat incidents, service oriented production staff. Systems Stability & Risk Management Ensure clear articulation of risks, solutions and consequences to senior management. Work with other IT Senior Managers to ensure adequate acceptance processes are in place to manage technology change. Measures Issues identified & mitigations in place, Solution oriented. Need to be available for Floor support and escalations during weekend / holidays as well as rotational night shifts. Personality Traits: Good Technical Knowledge, preferred BE with 3-4 years"™ experience Good vendor management and people mgmt Communication Written and spoken to be good

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

About The Role Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years"™ Experience in retail asset operations and disbursement related activities

Primary Function of Position This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions. Essential Job Duties Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support. Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization. Work with existing SFDC Architects to implement SFDC Service functionality. Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management Perform configuration /system changes to meet business requirements as needed. Ensure proper level of testing and documentation is completed for all work. Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects Review and contribute to design document, configuration documents and functional specifications. Conduct unit and Integration testing and regression testing. Support ISI’s production processes and all associated business systems functions. Work with ISI IT and business teams to optimize and streamline business processes and technical solutions. Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers Collaborate and provide inputs to the development team during development phase to meet the business needs. Conduct QA validations and lead User Acceptance Testing (UAT) tests. Support, assist and train the users on new modified system configurations highlighting the impact on business processes. Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions. Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement. Qualification Required Skills and Experience Minimum Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience. Minimum 8 years of experience working on the Salesforce platform with Business Analyst experience in a full cycle implementation as well as in supporting Field Service and Customer Support Business Functions. Minimum 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center. Minimum 2-3 years of direct hands-on experience with ServiceMax Asset360. Possess a strong business and customer/client focus. Experience and knowledge of Salesforce.com and SAP integration. Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc. Experience working with business end users, gathering requirements, and building detailed functional design specifications. AppExchange packages experience is preferred. Salesforce Certifications of Admin, AppBuilder preferred. Supporting users in a medical device company is desirable Possess a strong business and customer/client focus Experience with deep understanding of IT Applications and Technology Strong problem solving and analytical capabilities Excellent written and verbal communication skills Very strong collaboration, negotiation, and influence capability required Must have Skills Field Service Management Case Management and/or Call Center Customer Support Business Functions ServiceMax Asset360 Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

Job Description Summary As a member of the Global Services IT team, the SFDC Senior Developer will utilize experience, knowledge, and skills gained from years of delivering complex technical projects and working with one or more delivery teams to take ownership and accountability of technical project development tasks part of delivery team. The application developer would be responsible for developing, testing, and deploying solutions using Apex, LWC, Flows and other technologies as required. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities: In this role, you will: Development of customized solutions in Service cloud Collaborate with cross-functional teams to translate business requirements into scalable and high-performing Salesforce solutions. Develop and implement customized Salesforce solutions using Apex, Lightning Components (Aura & LWC), and Flows Experience in call centre, case management & Field Service Management Designing User Interface using HTML, JavaScript, JQuery and CSS Work closely with business stakeholders to understand agent-related processes and build tailored Agent Force functionalities Develop and maintain integrations between Salesforce and external systems (REST/SOAP APIs, middleware platforms) Lead efforts in optimizing Salesforce application performance, scalability, and maintainability Create and maintain clear, well-documented technical and functional specifications Ensure Salesforce platform governance, security standards, and best practices are followed Troubleshoot and resolve issues, and proactively implement improvements in system design and usability Remain current with Salesforce updates and new technologies and best practices with the industry Own and lead one or more modules with in the Servicemax application eco system Collaborate with co-module leads , Dev , QA, and scrum teams to share best practices Work closely with architects , SMEs , product owners along with external stakeholders throughout the development and release cycles. Required Qualification: Bachelor s degree in information systems, Information Technology, Computer Science or Engineering with a minimum of 7-9 years of experience in supporting business applications and technologies to digitize business processes 5+ years Force.com development experience, with a strong focus on Apex , Integrations and LWC development. Solid knowledge of SOQL. SFDC certification in Apex Programming, Administration, Advanced Admin, Platform Developer, Platform Developer 2, Service Cloud Consultant are preferred. Ability to lead the group of dev team and mentor technical skills to junior developers. Desired Characteristics: Demonstrated initiative to stay abreast of technology advancements Experience developing at least 2 full projects from scratch to go live Strong oral and written communication skills Strong interpersonal and leadership skills Strong admin and DevOps knowledge is an added value Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud . #LI-SM1 Relocation Assistance Provided: Yes

Job Title: Associate, Real Time Management Job Description . Role and Key Responsibilities: Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participates in Rapid Response calls to minimize system downtime, and regular updates to all levels of senior management of a global perspective. Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Documents all incidents using the service management suite and notifies impacted stakeholders. Manages call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization s and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommends and implements queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommends strategies to Operations to improve labor utilization and key performance indicators. Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others. Key skills & knowledge: Bachelors degree in related field with a minimum of two years of work experience. Relevant experience preferred. Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the call center/Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications preferred. Strong communication skills, both written and verbal. Proficient in Microsoft Office. Ready to work in a dynamic 24*7 environment handling international programs/clients. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail and sense of professionalism and ability to develop business relationships. Educational Qualification : Graduation Disclaimer:- Location: IND Bangalore - Ecospace Bus Park Language Requirements: Time Type: Full time

Job Title: Support Specialist - Eagle Platform (Portfolio Management) Location: Riyadh, Saudi Arabia Type: Full-time / Contract Industry: Banking / Investment Management / FinTech Experience Required: 5+ years We are seeking a highly skilled Support Specialist with hands-on experience working on BNY Mellon s Eagle Investment Systems , particularly the Eagle STAR, PACE, and ACCESS modules used for portfolio accounting, data management, and performance reporting . The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at Bank of America , BNY Mellon , or institutions using Eagle for middle- and back-office operations . Key Responsibilities: Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting Manage SLA-driven incident resolution and maintain support documentation Support data migrations, upgrades, and new release rollouts of Eagle components Engage in root cause analysis and implement preventive measures Required Skills and Experience: 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems Strong knowledge of portfolio management processes , NAV calculations , and financial instruments (equities, fixed income, derivatives) Prior work experience in Bank of America , BNY Mellon , or with asset managers using Eagle is highly preferred Proficient in SQL , ETL tools , and understanding of data architecture in financial environments Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus Strong analytical skills and attention to detail Excellent communication skills in English (Arabic is a plus) Preferred Qualifications: Bachelor s degree in Computer Science, Finance, or related field ITIL Foundation or similar certification in service management Prior experience working in a banking or asset management firm in the GCC is a bonus

Job Title: Technical I, IT Operations Job Description IT Technical Ops is responsible for daily production work tasks and provides advanced system-level support of IVR Applications, Cloud, Operating systems, Hardware and software tools including installation, configuration, maintenance and support. This position demonstrates excellent knowledge of Windows and Linux Servers Support analysis for hardware and software. Plays key role in updating PCI security patches and agents on available systems and ensure they met the compliance. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and engineering workgroups Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned Client servers. Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security. Spend between 60% - 70 % of time on client maintenance and deployment windows. Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup and work on Jira Cloud / Jira Service management. Work on Cloud infrastructure and application Support Candidate Profile Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office and scripting Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: English Time Type: Full time

Hello, Greetings from Kotak Life Insurance..!!! Kotak Life Insurance is looking for candidates for the role of Assistant Manager for Branch Operations and below is the Job Description attached. Interested candidates can share their resume to kli.jayshree-jain@kotak.com or Whatsapp on 7972001255. Job location: Bangalore Age limit : 28 Years Job Description : 1. New Business proposal form processing. 2. Primary underwriting. 3. Customer Service. 4. Renewal Calling 5. Stale Cheque Closure. 6. Surrender Retention Retention of customers who come to branch for surrender of policy, by means of educating about benefits of long term stay and use of retention kit. 7. ECS Sourcing Convincing and registering customers for ECS by means of educating customers about benefits from walk-in customers, renewal calling and at all touch points with customers and achieving assigned monthly targets. 8. Driving conversion of new business by means of follow-up with sales team on requirements. 9. Driving End to End TAT. 10. Medical Co-ordination in medical proposal forms with medical center, sales team and customer. 11. Riders sourcing from walk-in customers and renewal calling. 12. Follow-up with customers for arranging Direct Credit documents towards all types of pay-outs [ like surrender ( part or full), maturity, survival benefit etc. ] 13. Other back office work. 14. Receipting of Premiums new business , renewals, agency, shortfall premiums etc. all types of payments in cash and cheque at branches. 15. Banking of cheque and cash collected on previous day thru Bank appointed pick-up person. 16. S2S Service to Sales and cross sell. Desired Candidate Profile Graduate+1year of experience Perks and Benefits A great learning opportunity A pathway for growth in career with Kotak Life

ROLE : Service Scheduling & Coordination Serve as the SPOC for clients regarding service requests Assign service tasks to appropriate engineers Service Documentation / Warranty handling / AMC Generate regular reports on service performance Required Candidate profile 5+ years of exp in after-sales coordination, preferably in the machine tool, capital equipment, or industrial automation sector Diploma or BE in Mechanical / Electrical / Mechatronics Engineering

Hiring Global Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Req ID: 329160 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DT Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The person will be a key member of the IT Support team that is tasked to providing L1, L2 support to payments team and building custom solutions wherever required. Job Duties & Responsibilities Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for PROD deployment & validation, About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job description Roles/Responsibilities: - IT Service/Application/Infra/Operation Transition and Enablement - Ensure a smooth and efficient transition of IT services/IT solutions to support teams and establishing Service Operating Model/support Model. - Hands on experience on cloud suppliers assessment/onboarding and managing supplier performance and reporting to stakeholders. - Strong understanding of ITIL and IT Service Management best practices - IT Project Management - Proficient in setting up SLAs and support model for IT Operations teams Experience: 7-10 Years in Service Transition, Service Design, Service Enablement Skill Required: Primary skill- IT Service transition, Service management, ITSM, Service Design, Setup SLA/KPI, Excellent Communication Secondary Skill- Incident Management, Cloud IT Service Transition VOIS Equal Opportunity Employer Commitment India: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

Role : We are seeking an experienced and highly motivated Service Manager to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management. You will be responsible for optimizing TAT (Turnaround Time), ensuring the highest levels of customer satisfaction, and delivering operational excellence in service management. Responsibilities: Portfolio Management: Oversee and manage a portfolio of service contracts and projects to ensure efficient and effective delivery. Monitor performance metrics and take proactive measures to meet customer expectations. Ensure contractual obligations are met and maintained across service delivery operations. Service Operations Management: Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines. Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs. Troubleshoot operational issues to ensure smooth service delivery. Ensure that service teams adhere to quality standards and safety protocols. Breakdown Management & TAT Optimization: Manage and minimize system breakdowns by ensuring quick response times and efficient resolution. Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction. Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met. Monitor subcontractor performance, ensuring they meet required standards and timelines. Negotiate contracts and manage ongoing relationships with suppliers and subcontractors. Spare Parts & Stock Management: Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands. Coordinate with the procurement team for timely replenishment of critical stock items. Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays. MIS Reporting: Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics. Provide data-driven insights to senior management to inform decision-making and continuous improvement initiatives. Create reports on service performance for internal and external stakeholders. Team Leadership and Communication: Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence. Foster a culture of collaboration, communication, and continuous learning within the service team. Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery. Customer Relations: Maintain strong relationships with customers, addressing any service-related issues or concerns. Collaborate with the sales and customer service teams to ensure customer satisfaction and retention. Compliance & Safety: Ensure all service operations comply with company policies, industry standards, and safety regulations. Conduct regular safety audits and training sessions for service staff. What makes you a great addition to the team: • Education: Diploma or bachelors degree in electrical, Mechanical Engineering, or a related field. • Experience : Minimum of 10 years of experience in service management, with at least 5 years in a leadership role. • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management. • Communication Skills : Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders. • Problem-Solving: Strong analytical and problem-solving skills with a focus on continuous improvement. • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff. • Project Management: Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget. • Software Proficiency: Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.). • Strong organizational skills with the ability to prioritize and manage multiple tasks. • High attention to detail and commitment to service excellence. • Customer-centric with a strong focus on improving service delivery. • Ability to manage budgets, resources, and service contracts effectively. • Proactive, results-driven, and solution-oriented.