4243 Service Management Jobs - Page 4

Overseeing the service operations of a company to ensure quality customer support and after-sales services Formulating procedures and policies that define how the service staff can provide quality service, and support to customers Establishing quality standards for staff to adhere to as part of their daily duties Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement Prep...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenanc...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Excellence Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will invol...

About The Role Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations an...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user exp...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform ind...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication am...

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cro...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE or Btech JOB DescriptionKey ResponsibilitiesResponsible for end-to-end Management of all IT major incidents.Leading, driving, facilitating and chairing all investigation activities, mee...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perfor...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring th...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage i...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsDay to Day activity:strategic development and ongoing operation of all HR services under the client account including front-office calls, and back-office processing. Responsible for leading and influencing the delivery of HR Shared Services operational activities, and maintains a strong knowledge of HR Operational best practices. HR Operational activities include delivery of ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will al...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, managing project timelines, and providing guidance to team members...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among stakeh...

SUMMARY Category Executives (On-Demand Services) We are looking for Category Executives to join our team and manage our On-Demand Services (Chefs, Maids, and Drivers) . This role is best suited for candidates who have worked as Operations Executives or in similar service/field management roles . Key Responsibilities Source & onboard Service Partners (SPs) Conduct training sessions to ensure service quality Coordinate with customers to confirm service delivery & satisfaction Manage customer escalations with prompt resolution Conduct field visits to monitor & improve SP performance Who Can Apply Experience: 6 months 1 year in operations, service management, or manpower handling Strong communic...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...

Transition Manager Job Description Key Responsibilities: Transition Planning & Strategy: Develop and execute comprehensive transition plans, including detailed timelines, resources, risk assessments, and impact analyses Define transition strategies in collaboration with key stakeholders, ensuring that transitions align with organizational goals, service continuity, and performance requirements Work closely with project managers, IT teams, and business units to understand the scope of transitions, assess risks, and plan for operational changes Service & Operations Transition: Manage the transition of services from project mode to operational business-as-usual (BAU), ensuring all service-level...

As a Customer Service Representative at our company, you will be responsible for supervising assigned customer accounts and maintaining vital customer service with account representatives. Your role will involve accepting loads to McLeod via EDI electronic load tendering, confirming load information, and appointment schedules. Additionally, you will be expected to deliver on customer expectations by ensuring clear communication and tracking and tracing equipment to provide updates and estimated time of arrival to customers. Key Responsibilities: - Supervise assigned customer accounts - Maintain vital customer service with account representatives - Accept loads to McLeod via EDI electronic lo...

Role Overview: As a Client Data Manager I within the Operations team, you will play a vital role in ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be essential in managing multiple tasks efficiently. Leveraging your proficiency in digital and tech literacy, you will enhance processes and client experience by utilizing software applications and digital platforms effectively. Key Responsibilities: - Perform day to day management of a team, including coaching and providing ongoing performance feedback. - Track individual team members" performance to assess learning and capability. - Address servi...

As an experienced IT Service Desk Manager at Haass.io, your primary role will be to lead the IT Service Desk team in providing high-quality support and driving service excellence across all operations. You will oversee the service desk support quality, monitor ticket quality, provide actionable feedback, and collaborate with leadership to enhance support standards and customer satisfaction. Additionally, you will guide and mentor the IT support staff, actively participate in coaching, mentoring, and process improvement, and ensure operational oversight. Key Responsibilities: - Lead, mentor, and manage the IT Service Desk Team for optimal performance and professional growth. - Oversee daily s...

As an Internal Service Manager SAP Basis at Brillio, you will be responsible for leading service delivery and ensuring stability during critical integration and transformation programs. Your role will involve hands-on technical leadership, process governance, and stakeholder management to ensure seamless operations and performance improvements across global SAP landscapes. Key Responsibilities: - Lead SAP Basis operations during integration, migration, and transformation phases. - Define and implement standards, policies, and ITIL processes for stable operations. - Act as the primary contact for all Basis-related activities, ensuring system performance and availability. - Collaborate with in...