6400 Service Management Jobs - Page 7

Educational Requirements Bachelor of Engineering,Bachelor of Design Service Line WONG DOODY Responsibilities Responsibilities:Were seeking a Service Designer to transform how we deliver value to customers! In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products. Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint online and beyond. Key Responsibilities: Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes. Use research to identify pain points and opportunities in the customer experi...

The DISW SRE organization is dedicated to enhancing service and application availability, optimizing processes by automating manual and repetitive tasks, and addressing complex technical challenges in a dynamic, collaborative, inclusive, and iterative environment. This position plays a crucial role in developing automated solutions and processes that support and sustain best-in-class cloud-based applications. The candidate will support the Siemens Xcelerator platform and will be for coordinating major incident response, maintaining partner communication during service-impacting events, and facilitating resolution in compliance with service level agreement (SLA). Strong communication & coordi...

Deloitte is looking for Senior Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports Processing requisition and other business forms, checking account balances, and approving purchases Advising other departments on best practices related to fiscal procedures Managing account records, issuing invoices, and handling payments Collaborating with internal departments to reconcile any accounting discrepancies Analyzing financial data and assisting with audits, reviews, and tax preparations Updating financial spreadsheets...

Deloitte is looking for Senior Associate | Engineering Foundry & Managed Services | Bengaluru | Engineering as a Service/ Op to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports Processing requisition and other business forms, checking account balances, and approving purchases Advising other departments on best practices related to fiscal procedures Managing account records, issuing invoices, and handling payments Collaborating with internal departments to reconcile any accounting discrepancies Analyzing financial data and assisting with audits, reviews, and tax preparations Updating financial...

Deloitte is looking for Lead Senior Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their of...

Job Description Form GDS MENA PQA OPS JOB DETAILS Position Title Associa te Consultant Service Performance Function CBS JOB PURPOSE Associate Consultant Service Performance shall be responsible for driving the Continual Improvement process by religiously pursuing the key practices as laid down by the Service Quality framework with in the Delivery unit. Successful candidate would be a self-motivated, quality driven individual whose role would encompass identifying various process measurement needs, implementing the measurement criteria, tools and techniques across the board. An ideal candidate shall have high levels of quality acumen, strong technical skills, and ability to look at the proces...

Responsible for beverage operations and staff on a daily basis Areas of responsibility include beverage service in the Restaurants/Bars and Room Service Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls Strives to ensure guest and employee satisfaction while maintaining the operating budget Accountable for enforcing all legal obligations professionally and consistently Determines training needed to accomplish goals and implements training plan Strengthens the food and beverage/culinary team by assisting in other outlets when needed CANDIDATE PROFILE Education an...

What you will do Lets do this. Lets change the world. In this vital role you will be part of the Benchtop Product Team supporting the SCCM infrastructure across the Operations network. We are look for ands-on expertise in designing, deploying, and managing enterprise-scale SCCM environments. The ideal candidate will be responsible for managing the full lifecycle of Windows desktop and server operating systems, software distribution, patch management, and endpoint security compliance. Roles & Responsibilities: Design, implement, and maintain Microsoft SCCM infrastructure to support enterprise Technology operations. Manage OS deployment, application packaging, patching, and updates across dist...

Vendor Selection and Evaluation -Participate in vendor selection processes, including issuing Requests for Proposals (RFPs) and evaluating proposals. Contract Negotiation and Management- Negotiate terms and conditions of contracts, including pricing and SLAs, monitor contract performance and adherence to terms Relationship Management- Serve as the primary point of contact, conduct regular alignment with vendors to review performance, discuss improvements, and address concerns and collaborate with internal stakeholders to align vendor activities with business objectives and priorities. Performance Monitoring and Improvement- Monitor vendor performance against KPIs, identify areas for improvem...

Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals. Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services. Manage escalations with a focus on swift resolution, root cause prevention, and long-term improvement. Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success. Influence customer strategy by advocating SAP s intelligent enterprise roadmap, value-added services, and modernization initiatives. Your work will directly impact customer retention, se...

1.Strategic Policy Leadership Develop and execute public policy strategies for AWSs in India. Lead engagement with government stakeholders on cloud computing, digital transformation, and artificial intelligence. Drive thought leadership with stakeholders by creating impactful position papers and policy recommendations on key issues. Monitor and analyze policy developments that could impact AWSs business. 2.Stakeholder Management Build and maintain relationships with senior government officials, regulators, and key policymakers. Represent AWS in industry associations and policy forums. Collaborate with internal teams (Legal, Sales, Solutions Architecture) to align policy positions. Partner wi...

Recruit, mentor, and develop a high-performing team of support engineers, starting small and scaling to a fully staffed shift-based operation. Influence the strategy & business casing and provide requirements for tools, training, and support your team needs to succeed. Ensure the delivery of consistent, high-quality support with a focus on service reliability, customer satisfaction, and operational excellence. Consistently meet and exceed committed customer service levels. Maximise the productivity and value delivered by the team to customers, internal stakeholders and partner teams. Actively drive adoption of best practices and continuous improvement in support & maintenance processes in yo...

Leadership & People Management : Serve as the disciplinary manager (Head of Department) for the region within Field Service. Oversee and manage Location Managers and local IT Support employees. Drive competence management initiatives for the region, ensuring high-performing teams. Provide guidance and mentorship to senior associates deployed as "location managers. " Regional IT Business Partner (ITBP) & Stakeholder Management : Act as the primary IT Business Partner for operative business divisions within the region. Identify, translate, and convert regional business requirements into IT solutions, leveraging the BD Portfolio offerings and considering local preferences. Serve as the key inte...

About The Role : Job TitleProduction Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the ...

About The Role : Job TitleProduction Analyst, Associate LocationPune, India Role Description Production is responsible for the supply of IT services to the bank. The Production analyst works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank. They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident. In this role, they will interact directly with several different populations. The Production analyst will liaise directly with IT Application Owners and...

We are seeking a Business Systems Analyst (BSA) to support the SAP HANA (Callidus Cloud) platform for Incentive Compensation Management (ICM) and Territory Planning. About You experience, education, skills, and accomplishments Bachelors degree in Business, Information Systems, or a related field. Minimum 5 years of experience in enterprise application support or business systems analysis, preferably in Sales Operations or Incentive Compensation domains. Hands-on experience with SAP Callidus Cloud or similar SPM/ICM platforms (e.g., Xactly, Varicent) and experience translating business needs into functional specifications. Familiarity with sales compensation structures, crediting logic, quota...

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. Role overview: We re hiring a technical Operations Analyst to drive data-led improvements for the SalesMaster (Vehicle Hub Stock booking) service within the Infrastructure Space. You will own the analytics around alerts and cases, benchmark performance against the support model timelines (SLA/OLA, MTTA, MTTR), and build live Power BI dashboards that surface anomalies in real time. Beyond building reports, you ll interpret the data, flag abnormalities, recommend fixes, and track the effect of changes ultimately improving productivity and reducing time to resolve. Roles and Responsibilities: Live Ops A...

The Company We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet s most precious res...

As an SAP Service Delivery Lead, he/she should understand business processes of Airbus SAP landscape and possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations. Your area of responsibility will extend to service quality, service availability, and operational capability in conjunction with relevant processes and performance management. The candidate will join the spares & services team providing digital solutions to manage business processes throughout the Airbus group wide. As such, he/she needs to have a strong customer focus. The candidate will work in an international, distributed and multi-functional team. ...

Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes and systems related to the service function at channel partners level. Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level. To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships. To attend and resolve the critical customer complaints and measure of customer satisfaction level. To work towards and increase dealer profitability by service schemes like ...

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,"collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow."Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role A seasoned professional who blends technical mastery with strategic foresight, driving innovation and efficiency in product and systems engineering. Known for client empathy, cost-conscious execution, and leadership that inspires for...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. Your Profile Incident Management Own and manage end-to-end incident lifecycle for high-impact and recurring issues. Ensure timely logging, categorization, prioritization, and resolution of incidents. Drive incident triage and facilitate cross-functional collaboration for resolution. Lead major incid...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead continuous improvement initiatives using Lean, Six Sigma, and productivity analysis. Drive IT service management enhancements, focusing on Incident and Problem Management. Implement automation and industrialization to improve ADM delivery efficiency. Analyze project financials (cost/r...

About The Role The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets (methods, PoVs best practices, enablers) to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models (account/BU level) to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initia...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more ...