1024 Service Management Jobs - Page 7

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Get to Know the Team: At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If youre passionate about customer-centric innovation and technology at Grab, come join us and help shape the future of technology! Get to Know the Role: We are looking for an experienced Senior Configuration Manager to drive the accuracy, integrity, and strategic value of our Configuration Management Database (CMDB). This important individual contributor role will be the primary owner and performer of CMDB operations, ensuring it serves as the definitive source of truth for our IT landscape. You understand configuration management mechanics, including the seamless integration of hardware and software assets within the CMDB framework. You will report to Manager II, Change Release Management. This role is based in Bangalore. The Critical Tasks You will Perform: Own and maintain the Configuration Management Database (CMDB), ensuring accuracy and completeness by collaborating with cross-functional teams on Configuration Item (CI) identification, documentation, and lifecycle management. Lead and evolve Software Asset Management (SAM) processes, defining inclusive policies, tools, and procedures for licence tracking, compliance, usage, and optimisation. Identify and implement opportunities to streamline and automate Configuration Management processes within the ITSM platform, ensuring seamless integration with core ITSM functions like Change, Incident, Problem, and Release Management. Generate regular reports and KPIs, conduct configuration audits, and support risk assessments to address discrepancies and ensure compliance. Provide expert support for Change Management processes, contributing to accurate and collaborative impact assessments for changes affecting configurations. Stay current with industry trends and emerging technologies, recommending strategic process and tool improvements to enhance Configuration and Asset Management practices. Read more Skills you need What Essential Skills You will Need: Bachelors degree in Computer Science, Information Technology, or a related field 6 to 9 years hands-on experience in IT Operations, Service Management or Configuration Management roles. Deep, hands-on expertise in configuration management principles and practices, including CMDB data modelling, CI lifecycle, relationships and data quality. Track record in defining and implementing Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, policies and tools. Hands-on experience with automated discovery and reconciliation tools and integrating data from multiple IT systems. Demonstrated experience defining and generating reports on KPIs and building data visualisations. Good to have ITIL Expert (v3/v4) certified COBIT 5 Foundation certified Lean/SixSigma certified Read more What we offer About Grab and Our Workplace Grab is Southeast Asias leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, weve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges. What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire Job Title : Assistant Vice President (Mgr) - Network Engineer En Job Title : Assistant Vice President (Mgr) - Network Engineer Entity : MSS Line of Business/Department :TSG Location : Bangalore /Gurgaon Full Time / Part Time: Full Time Reporting to : VP Skills and Competencies 10+ years of experience in global network support team Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence. Effective people leadership, talent development and management. Proven technical leadership in major incident recovery and mitigation of service. Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Knowledge on Python, Ansible, Stackstorm is a plus Proven technical leadership investigating complex issues and performing corrective actions, track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence. Manage Moody s Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a "follow the sun" model. Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets. Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Co-ownership of global risk control program execution to de-risk Windows and Core Infrastructure. Joint responsibility of Disaster Recovery procedures and exercises with application and service management. Contributes to technology roadmaps by partnering with Engineering and Architecture functions. Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services. Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner. Participate in rotational weekend shifts OR on-call and provide after-hours support. Execute hiring and people strategy for the TSG organization across capability centers Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities. Ensure the team understands, accepts, and supports TSG goals and objectives. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the role Within Haleon, t he Engineering Director (Operational Engineering) is a pivotal senior leadership role , focused on steering multiple engineering squads towards achieving impactful strategic objectives , measured via Objective and Key Results (OKRs) . This position requires a dynamic leader with extremely strong technical background in enterprise so ftware development and the ability to inspire and guide teams towards delivering business value at pace . This role emphasizes leadership, planning, technical prowess and team development , whilst ensuring align ment with overarching business goals . The role will focus on leading operational capabilities including Site Reliability Engineering, First Line Support , Quality Centre of Excellence and the build and run of s hared c apabilit y p latforms such as content, identity and API management. Key responsibilities Experienced senior leader, responsible for leading multiple software engineering squads , with o wn ership of technical roadmap s , set ting Objective and Key Results (OKRs) for the team s and track ing progress throughout the year. Set an annual budget and forecast with a full understanding the Operating Expenditure (OPEX) and Capital Expenditure (CAPEX) requirements across the engineering group , specifically, financial forecasts and resource plan s . Contract and engage with supplier s , to manag e product and staffing procurement . Partnering with squads across the function to drive site reliability engineering and quality assurance. Drive engineering excellence across the organisation in software development, enterprise architecture , automation, observability, quality and cyber security. Creat e quarterly i ncrement p lan s , coordinat ing and synchroniz ing release s across inter dependent teams. Articulate risk of technical problems to non-technical stakeholders (e.g. legal, compliance) and communicate effectively when representing Engineering to external stakeholders (e.g. auditors, regulators, third-parties, or industry groups) when appropriate . Demonstrate product-awareness , o ffer ing valuable contributions to quarterly planning rituals , working with Product Manager s or team lead s to set the vision for each team. Proactively tackle strategic issues facing into the business, developing cohesive and actionable plans to overcome significant business challenges. C ontribute to the mentorship and growth of engineers , through sponsoring, mentoring and providing constructive, candid feedback. Establish and maintain Service Management framework across engineering organization, whi ch complies to ITIL best practices. Qualifications and skills Essential Extensive experience in software engineering leadership roles, preferably within a global organization. Proven track record of successfully managing and scaling Agile engineering teams. Strong understanding of software development methodologies and best practices. Deep technical domain expertise , combined with programming language expertise (e.g. JavaScript/TypeScript), database technologies (e.g. NoSQL, SQL) , cloud platforms (e.g. Azure) and release configuration management tools. Experience and comprehensive understanding of modern DevOps platform technologies, specifically GitHub Actions, infrastructure-as-code (e.g. Terraform, Ansible) and containerisation (e.g. Kubernetes, AKS). Experience with code quality and code security tools ( e.g . GitHub CodeQL , Dependabot ). Understanding of ITIL standards and service management best practices. Excellent communication, leadership and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment , a dapt ing the team to handle changing business priorities or urgency. Preferred 10+ years of programming and / or platform systems engineering. 5+ years of managing technical teams with a strong track record of change responsibilities. Functional Technical Expert with deep domain Engineering management expertise and experience relevant to Haleons scale and complexity. Extensive demonstrable leadership. Bachelor s / Master s degree in Computer Science / MBA / related field Diversity, Equity and Inclusion .

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About You You re a fit for the role of Database Engineer if your background includes: 5+ years of DBA responsibilities in a MS SQL Server and/or Postgres environment 2+ years working experience with AWS and Azure Experience leading MS SQL Server and/or Postgres Installation, Configuration and Upgrade efforts Performance monitoring and tuning skills are required. Experience leading problem solving and analytical efforts in high pressure situations Backup/recovery experience including Disaster Recovery planning. Ability to quickly learn and adapt to changes in database technology Excellent analytical and problem-solving skills Ability to work effectively as part of a team via excellent verbal and written communication, as well as independently toward assigned goals Experience with DataDog, ServiceNow Experience in scripting languages Python, PowerShell, etc. Strong quantitative, analytical, communication and verbal skills with a strong customer service focus About the Role. In this role as Database Engineer, you will: Over 5 years managing databases with MS SQL Server and Postgres. More than 2 years using AWS and Azure. Led efforts in setting up, configuring, and upgrading MS SQL Server and Postgres. Skilled in monitoring and improving database performance. Experienced in solving problems under pressure. Knowledge in backup, recovery, and disaster recovery planning. Quick to learn new database technologies. Strong problem-solving and analytical skills. Effective team player and communicator, able to work independently too. Familiar with tools like DataDog and ServiceNow. Experience with scripting languages like Python and PowerShell. Excellent analytical and communication skills with a focus on customer service. Nice to have skills/education: Bachelors Degree - Computer Science, technical or engineering degree preferred. Work experience will be taken into consideration in lieu of education #LI-VN1 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

We help the world run better . Summary SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations EXPECTATIONS AND TASKS As Operations specialist you are responsible for: Ensuring Day to Day quality service delivery Defining and tracking various service KPI and SLA s Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Handling the OnCall duty Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS units Required Skills 8+ year work experience in Basis administration 2+ year experience in SQL database technical support 5+ years experience in service delivery in global teams Experience in System Upgrade, Add-On Installation and handling the SSL certificates. Experience in handling the Managed Service Delivery model. Managing the operations and 24/7 delivery unit Understanding and working experience in SLA/KPI tracking Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis Understanding of hyperscalers concepts Working experience in a global team with 24/7 support De-escalation experience on IT incidents and requests Management of multiple activities requiring cross team coordination Nice to have ITIL Certification Project management experience Executive reporting experience Able to communicate successfully at different levels of the organization ABOUT THE TEAM Current team size of 25 people Global team spread across India, Germany and Mexico Diverse and different level of expertise in the team Combination of Technical and Operational delivery experts #SAPECSCareers #ITT2 Bring out your best SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 426445 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 426445 Posted Date: Jun 13, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

Description Role Summary Serving as the first point of contact for end-users seeking technical assistance over the phone/email/chat Performing remote troubleshooting through diagnostic techniques Determining the best solution based on the issue and details provided by end-users Role Description Responds to all calls received by the Service Desk (Phone, Email, Chat, Web) and ensures that each Service Desk call received is logged. Provide a round-the-clock contact for all support related issues providing advanced first level technology support First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issue. User administration in Active Directory, Office 365 and other user management tools. Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Assists in special product-related issues as needed. Coordinate with Vendor support for hardware replacements. Ability to manage multiple high priority initiatives in a fast paced technology environment. Demonstrate high level of ownership and provide support for significant/major incidents. Ensure changes made across systems within Infrastructure/applications are cascaded to various levels for impact readiness and resilience. Provides accurate solutions to user problems to ensure users productivity. Informs users of any global problems or system outages. Maintains a professional Service Desk image at all times being courteous and helpful. Exposure and Experience Good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas. 3+ years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support Ability to work autonomously Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written Good time management, strong analytical and problem-solving skills Willingness to work in 24/7 environment night shifts Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation would be an advantage Education: B. Tech/ MCA Knowledge and Skills Excellent Communication Skills Problem Solving Logical Thinking and Reasoning Analytical Ability Proficient in Windows Troubleshooting difficult IT Problems without SOPs Essential Competencies Conscientiousness Learning Agility Result Orientation Attention to detail Perseverance Teamwork

Job_Description":" POSITION PURPOSE The Service Delivery Manager(SDM) is accountable for ensuring the consistent and high-quality delivery ofIT services and support across IDPproduction environments, working in closecollaboration with the Service Desk, infrastructure, application support teams,CRM teams, and third-party vendors. The SDM is also responsible for drivingoperational excellence, automation, AI-driven support, continual serviceimprovement (CSI), and enhancing customer satisfaction. 1. ServiceManagement Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified Tracked 2. MajorIncident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented 3. OperationsOversight Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating 4.Data-Driven Insights, Reporting Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights 5.CRM Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA 6.Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards 7.Change Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes 8.Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate 9.Team Collaboration Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans 10. Privacy, SecurityCompliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early EXPERIENCE QUALIFICATIONS - 10+ years of experience inIT service delivery, production support, or operations. - Proven expertise in managing high-severity incidents and leading supportoperations. - Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g.,Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-poweredtools like Now Assist. - Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoringtools. - ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expertpreferred. LEADERSHIP BEHAVIORAL COMPETENCIES - Demonstrates urgency and accountability inresolving critical issues. - Strong interpersonal and communication skills; can influence at seniorlevels. - Collaborative and team-oriented with a focus on stakeholder satisfaction. - Analytical thinker with a continuous improvement mindset. - Ability to work under pressure, manage priorities, and drive results. ","

Job Description: We are seeking a highly experienced Service & Quality Manager with a strong background in the auto component industry to lead our service and customer quality teams. The ideal candidate will have at least 15+ years of experience in the service field, with a minimum of 3-4 years in a leadership role. This role requires expertise in managing customer quality, warranty processes, and product improvements, with a deep understanding of the automotive service industry. Key Responsibilities: Lead the service team to manage customer quality and field warranty management for automotive components. Collaborate with OEM service and quality teams to ensure high standards of customer service and product quality. Drive product quality improvement initiatives and coordinate corrective actions for any customer issues or product failures. Monitor warranty processes and ensure all necessary data is collected and analyzed for warranty management. Provide leadership, direction, and mentorship to the service team, ensuring their development and performance. Develop and implement action plans based on data analysis to resolve customer complaints and issues. Generate and analyze MIS reports, competitor evaluations, and other performance reports related to field service and warranty claims. Utilize ERP systems and advanced tools to track and report on warranty management and service performance. Key Qualifications: Education: BE/B Tech in Mechanical Engineering or related field (Preferred). Experience: Minimum 15+ years of experience in the service industry, with at least 3-4 years in a leadership role, specifically managing customer quality in the auto component industry. Experience working with OEM service teams and managing field warranty processes. Strong expertise in customer service processes, quality improvement, and aftermarket services.

DevOps Engineer, Power Platform DevOps engineer is responsible for designing, developing, and implementing solutions using the Microsoft Power Platform suite, including Power Apps, Power Automate, AI Builder, CoPilot studio. DevOps Engineers ensure that the products and platforms are usable by target users as per agreed service levels, in collaboration with other teams and stakeholders. They combine DevOps principles and practices with service management processes and proactively contribute to realizing the operations performance targets and enabling uninterrupted business operations. Your deep knowledge and hands-on experience with low-code concepts and patterns will enable you to create scalable, robust, and efficient solutions that align with our business objectives. You will collaborate closely with cross-functional teams to ensure successful project delivery. Our mission is to empower businesses to streamline their processes, increase operational efficiency, and drive growth through cutting-edge Low-Code Automation and data-driven solutions. This position requires robust technical capabilities, team spirit, and a customer-centric mindset. Main responsibilities Develop and implement custom solutions using Power Apps and Power Automate ( incl use of Co-Pilot studio, Dataverse ) Automate workflows and business processes Collaborate with stakeholders to gather requirements and provide technical solutions Stay up to date with the latest Power Platform features and trends Automate business processes and workflows using Microsoft Power Automate. . Integrate Power Platform solutions with other Microsoft services and third-party applications. Ensure solutions are scalable, maintainable, and secure. Provide technical support and training to users. Applying Power Apps including an in-depth understanding of customisation, configuration, integration, and extensibility, as well as boundaries and constraints Assisting in collecting and identifying functional requirements Raising the causes of bugs or potential issues of the product and fixing technical issues Being adept at leveraging new approaches to solutions for system design and functionality Addressing and remediating security vulnerability Help guide teams to effectively use the Microsoft Power Platform ( Understand business difficulties to provide solutions by applying problem-solving and decision-making skills Keep abreast of new technologies and be aware of industry standards, best practices, and trends Use various connectors to connect disparate systems to Power Platform applications. Recommend and guide development of APIs for Line of Business applications that do not have native connectors Identify areas and processes where Power Platform and Microsoft 365 can be better leveraged and facilitate process improvement Assists in the evaluation, development, and implementation of company systems, including custom developed, off-the-shelf, and/or hosted solutions. Contribute across all phases of the software development life cycle Adept at crafting Power Apps and Power Platform solutions with the ability to impart your knowledge to both pro-developers and citizen developers. Requirements for the role Min 8 years experience in enterprise automation, low-code/no-code platforms, as developer Have strong development experience on Power Platforms ( Power Apps, Power Automate) Experience with common data service, data connectors, and APIs. Knowledge of additional programming languages like JavaScript, HTML, and CSS. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Familiarity with Agile development methodologies. Solid experience on backlog management, using JIRA, capable of translate between business and technical viewpoints. Strong familiarity and experience with agile, DevOps ways of working and Value- driven prioritization and execution practices Excellent team player, able to take/give feedback directly and improve ways of working & collaboration towards positive direction Deeply interested in automation solution technology, have interested in understanding how technology can help KONE business in productivity gain and efficiency improvement Excellent verbal and written communication in English, able to present content with clarity concisely At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers

Zensar Technologies is looking for Healthcare & Life Sciences Service Management (HCLS) Healthcare & Life Sciences Service Management (HCLS) to join our dynamic team and embark on a rewarding career journey Manages IT services for healthcare/life sciences clients Ensures compliance with industry regulations (e g , HIPAA) Optimizes service delivery and SLAs Coordinates with cross-functional teams

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. & Summary Responsibilities API, S3 to Azure Blob Storage, AWS to Azure SDK Conversion, EKS to AKS migration Mandatory skill sets Deep experience with AWS, Azure including migrating services to AWS, Azure Experience with MySQL, Java, Apache, & Tomcat Experience with configuration management tools like Chef, Puppet or CFengine Experience with containerization with Docker, Kubernetes/EKS/AKS Experience with CI/CD with Jenkins, Groovy DSL Familiarity with Prometheus, Cortex, Grafana, NewRelic, DataDog, and Splunk Knowledge of key protocols including TCP/IP, SSH, DNS, SMTP, SNMP, SSL, HTTP and LDAP Knowledge of wellknown open source tools for monitoring, trending and configuration management 1 Certification mandatory should not be AZ900 Preferred skill sets NA Years of experience required 3 to 8 years Education qualification BTech/BE Education Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology Degrees/Field of Study preferred Required Skills DevOps Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more} Travel Requirements Government Clearance Required?

Company Description As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients most valued asset-management partner. With over 4,400 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether youre producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business, or providing thoughtful advice to clients, we re looking for unique voices to help lead us forward. If you re ready to challenge your limits and build your future, join us. Operations Associate Position Overview: We are looking for a Private Wealth Operations Associate to work in a team that supports multiple Financial Advisors and their clients. This role is responsible for many aspects of client service management, including the administrative, transactional and operational functions within the Private Wealth group. This is an exciting and challenging opportunity that will give qualified candidates exposure to advisors, internal business partners, and many other departments within Bernstein Private Wealth Management. A Private Wealth Operations Associate will: Partner with Financial Advisors and their Client Service Associates to execute the operational needs of the practice, such as performance reporting, client/prospect meeting preparation, account maintenance, account valuation, and research requests Partner with Client Service Associates to accomplish a common goal of providing exceptional service Interact and network with senior professionals throughout the firm to fuel career success Ensure accurate and timely completion of responsibilities Training Program: Private Wealth Operations Associates will participate in a comprehensive and robust training program. The customized program will enable Associates to build a foundation of knowledge and develop skills needed to process operational tasks, achieve client service excellence and fuel success as a financial professional. Curriculum will be delivered both in a formal classroom and on the job setting. Qualifications: The ideal candidate should: Postgraduate/Masters degree or equivalent in business, finance or economics with excellence in academics and strong leadership experience. Have 2 to 3 years of industry experience. Be an accomplished team players who seek a rigorous and challenging environment for their career development. Candidates should be detail-oriented with a strong ability to multitask and work under pressure in a fast-paced atmosphere. Possess strong analytical and communication skills (both written and verbal) and an ability to build internal and external relationships. Proficiency in Word and Excel are required. Pune, India

Location- Bangalore Brillio Office- The HUB (Hybrid) Experience range 2 to 4 years No of position: 5 Start Date: 26-Jun We are conducting virtual drive on Friday, need your support to close all 5 then. Expectation from this role: This role plays a pivotal part in improving first-touch resolution, enabling accurate triage, and accelerating the resolution of known or recurring issues. The ideal candidate will have 2 3 years of experience in infrastructure support with exposure across multiple domains and hands-on experience with ITSM platforms, monitoring tools, and automation technologies. This role also requires experience supporting international B2B customers in a fast-paced, SLA-driven environment. Responsibilities: Act as the first point of deep triage for alerts and events across IT platforms validate issues and suppress false positives. Triage alerts and logs to determine severity, validate incidents, and execute predefined remediation actions. Categorize and prioritize tickets using ITSM best practices. Resolve high-frequency and well-documented incidents related to email, VPN, printers, application access, and infra services. Execute remediation using approved scripts, auto-remediation tools, and known runbooks. Collaborate with L2/L3 teams to identify root cause and create preliminary RCA for frequent tickets. Participate in feedback loops and implement corrective updates to SOPs or KBs. Coordinate with multiple teams (network, cloud, security) during triage and low-risk infra interventions. Contribute to monitoring threshold refinement and noise reduction strategies. Troubleshoot and resolve recurring or well-documented technical issues independently using SOPs and KBs. Interact with global B2B customers to gather inputs, provide resolution updates, and document client interactions professionally. Maintain high levels of customer satisfaction through timely updates and clear communications. Qualifications: Bachelors in IT/Engineering or relevant discipline. ITIL Foundation certified preferred. Basic certifications in cloud (e.g., AZ-900), networking (e.g., CCNA), or automation (e.g., Ansible, Python scripting) are a bonus. Working knowledge of ticketing workflows, monitoring tools, and scripting practices. Awareness of SLAs, ticket lifecycle, change management, and incident response. ability to troubleshoot via CLI tools like PowerShell, SSH, and Windows CMD. Tools: Monitoring & Observability: SolarWinds, Azure Monitor, ELK Stack, Dynatrace ITSM & Workflow: ServiceNow, Jira Service Management, Remedy Automation & Scripts: PowerShell, Python, Ansible playbooks Knowledge Repositories: SharePoint, SOP Wiki, Confluence Security Support: Microsoft Defender alerts, vulnerability dashboards (e.g., Qualys, Tenable) Soft skills requirement: Strong analytical and problem-solving mindset with a proactive approach. Excellent communication skills, especially in interacting with international clients. Collaboration-focused with the ability to work across different IT teams effectively. Organized, detail-oriented, and capable of managing multiple priorities simultaneously. Strong documentation skills: capable of creating/updating SOPs and KB articles based on real-time fixes. Support & Development

*This role can be based in any location of the above-mentioned employment location. You must be an official resident in the employment country to be considered for this role. Tenthpin Solutions is looking for an experienced, pro-active and highly skilled Executive Assistant and PMO to join our rapidly growing organization. The successful applicant will have a passion for creating innovative solutions that add substantial value to our clients and will contribute to our reputation as one of the recent success stories within the Consulting and Technology industry. The opportunity: As an Executive Assistant and PMO , your role will include but not be limited to: Assist project and product managers in executing projects, especially for SAP and cloud related technologies. Support in the preparation and coordination of project schedules, resource planning, project meetings, and workshops. Support monitoring and reporting of product unit financials, project budgets, progress updates, milestones, and deliverables. Organize people management, including onboarding procedure and access management to required internal registration platforms. Maintain Jira Service tool for ITSM, including configuring projects, developing automated workflows, and designing user-friendly forms. Prepare and deliver engaging and well-structured presentations for project status calls, all hands meetings and client proposals. Design and implement project and product related templates, tools, and workflows, digitizing the PMO function. Develop and maintain project and product documentation, work instructions, and process flows to support team members. Conduct regular reviews to drive continuous improvement and watch out for consistency of organizational processes and procedures. Provide administrative support and ad hoc analyses to managers and workstream team leads as required. What you bring with you: Previous experience in project management office role, preferably with regards to SAP solutions. Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, MS Project, Word, MS SharePoint, MS Teams. Familiar with workflow tools, i.e. Azure DevOps, ITSM tools, i.e. JIRA Service Management, and process modelling tools, i.e. Signavio. Good command of delivery approaches (waterfall / agile / SCRUM), project management (plan, execute, and monitor processes), and DevOps principles. Proactive with hands-on attitude and problem-solving techniques, having the ability to troubleshoot issues in a self-directed way. Adaptability and willingness to learn new tools and processes paired with analytical skills and continuous improvement mindset. Excellent communication, presentation, and team building skills, having worked in multicultural teams in a virtual environment. Experience in working in the life sciences industry (pharmaceuticals, biotech, medical devices, CRO) is a plus. Why Tenthpin Solutions Tenthpin is a leading global consulting and technology boutique for the Life Sciences industry, operating in 8 countries with +400 Consultants and constantly growing. One of our recent announcements was the creation our own product company, Tenthpin Solutions , addressing the business challenges of the Life Sciences industry with innovative software solutions. Our consultants are passionate and proud contributors to the growth of an exceptional organization, operating globally with the biggest and most exciting brands in the sector to deliver real value. We are proud to be an organisation where: Our workplace values expertise and dedication to deliver exceptional SAP solutions. Your ideas matter, and innovation is encouraged. It takes a supportive team to achieve the best results. Everyone is part of a truly global team, working with colleagues from all over the world, with diverse backgrounds and cultures. We offer a competitive salary, benefits package, and an exceptional work environment with long-term career development opportunities. We look forward to hearing from you. Tenthpin and Tenthpin Solutions are equal opportunities employers.

This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP, relational databases, message queuing, AWS cloud services, and more. About the role: Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. Partner with application development teams to deliver operational readiness for new applications and features. About you: 10+ yrs of experience in SAP SD, Incident management Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications. Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability. Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly. #LI-SS5 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Number of Openings 2 ECMS ID in sourcing stage 527709 Assignment Duration 6 months or more Total Yrs. of Experience 8 years Relevant Yrs. of experience 5+ years Detailed JD (Roles and Responsibilities) Implementation and support of SAP Plant Maintenance to enhance the clients business functionality and overall performance while maintaining a high degree of customer satisfaction. Must have minimum 5+ years of relevant experience with good analytical skills having experience in Deployment, Upgrade or Support projects. Worked in at least one end to end implementation project preferably in S/4 HANA having in-depth knowledge in below mentioned areas :- Strong SAP technical, configuration, and business area knowledge in PM module. Extensive Experience in preparation of Business Blueprint for SAP Plant Maintenance with respect to Industry Mapping. Experience in Oil & Gas with a minimum of 5 years will be a added advantage. Master Data: - Functional Location, Equipment Master, Class Characteristics, Work center, Task List, Revision, Measuring Points etc. Notification Management: - Configuration and Process Flow, Integration with Maintenance Order. Configuration entire logistic master data viz. PM Materials, Assembly, Serial Number, BOM, Maintenance Task List, Measuring Point, Counters, PM Work Centers, and Maintenance Plans. Preventive Maintenance: -Single Cycle Plan, Strategy Based Maintenance Plan, Task List, Maintenance Plan Scheduling Parameter, Maintenance Strategy, Deadline Monitoring Configuration of Breakdown Process, Corrective Maintenance Process, Performance Based Preventive Maintenance Process, Time Based Preventive Maintenance Process, Refurbishment Process , External Service Management Process, Calibration Process. Mandatory skills SAP PM/EAM Desired/ Secondary skills SAP PM Domain Functional consultant Max Vendor Rate in Per Day (Currency in relevance to work location) 11200 INR /day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Nagapallavi_A@infosys.com Work Location given in ECMS ID Pune,Hyderabad , Bangalore WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) After onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Anyshifts

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. We are currently seeking a Senior Database Engineer, to join our IDS team based in India. About us: Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality. Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last. About the opportunity we offer: We are currently seeking a Senior Database Subject Matter Expert (SME), with 10+ years of hands-on experience, who can perform advanced technical operations & architectural tasks, on SQL Server & PostgreSQL. The ideal candidate would preferably possess a unique, multi-skilled profile with proficiency in different Database Technologies and platforms and will combine deep database technical skills with a passion for reliability, performance, and innovation in enterprise data environments. The role will be part of the Database SME group, globally responsible in Technip Energies for Database Engineering and Architecture activities. Responsibilities 1. Architect and optimize large-scale MS SQL Server and PostgreSQL environments. 2. Lead L3 troubleshooting, Performance Tuning, Query Optimization, Indexing etc. 3. Design and implement High Availability and Disaster Recovery strategies. 4. Drive Database Upgrades, Migrations, Consolidation etc on both on-premises & cloud platforms. 5. Support Cloud Team for Replatforming & other cloud initiatives 6. Review requirements & suggest optimal technical solutions for new implementations 7. Lead Pre-Production validation of Database context for critical Applications 8. Collaborate with other Product & Platform Teams to align Database Services with Enterprise Architecture and DevOps practices. 9. Design and Implement security standards, encryption, role-based access etc. 10. Prepare technical documents like Configuration Standards, Operating Procedures etc. Starting Date: Immediate About you: We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements: Professional experience as Database Engineer in large-scale, enterprise environments. Expert & experienced in troubleshooting large, complex Production Database environments Certified and skilled in Database Operations on Cloud Platforms - Azure (mandatory), AWS, OCI etc. Expertise in Microsoft SQL Server, including features like high availability, replication, partitioning etc. Solid working knowledge of PostgreSQL administration, performance tuning, and schema design. Strong understanding of ITIL-based service management. Proficient in Database Backup & Recovery operations Preferred / Optional Skills Scripting and automation with PowerShell, T-SQL, or Ansible. Exposure to DevOps tools (Azure DevOps, Git, CI/CD). Experience with NoSQL Databases like MongoDB. Familiarity with containerized database platforms (e.g., SQL Server / PostgreSQL on Kubernetes). Other Qualifications 10+ years of experience in core Database related roles Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal skills. Ability & Flexibility to work collaboratively with cross-functional teams, across different time zones Qualifications: Bachelor s Degree or above in computer science / Information Technology related stream Languages: English + Professional, Fluent Main Skill set: SQL Server, PostgreSQL

Role & responsibilities: Annual Business Planning and Review: Analyse past performance and potential, draft targets for parts and service locationwise with Finance Manager finalize in consultation with the Retail Business Head, monitor weekly and monthly parts consumption and plan corrective actions accordingly. Accounts Receivable: Monitor status of accounts receivable with Works Manager, Manager and Retail Business Head, recommend deviation from credit policy in identified cases. Customer Satisfaction Monitor response and resolution time with respect to customer service issues, coordinate with concerned works manager for effective closure, if required coordinate between customer and regional office for resolution on certain issues. Key Account Management: Monitor planned actions for identified key accounts with respect to aftermarket (parts & service) and finance issues, liaison between concerned people internally and the customers. Expansion of Service Infrastructure: Identify opportunities for expansion of service infrastructure based on customer presence and potential, provide inputs for feasibility study, provide inputs for investment plan. Part Inventory and Availability: Monitor first pick for parts for branches, suggest corrective actions to Parts Incharge Warranty and Service Administration: Monitor number and value of claims rejected, review and seek approval as per limits, seek National Sales Heads approval for settlement of out of warranty claims. Post Sales Service: Provide resolution to customer escalation cases on complaints from works managers and seek guidance and support form channel/Area/Regional Service Manager. People Management: Identify manpower requirements, seek approval, coordinate with HR for recruitment and selection, create training and development plan for team and develop team competencies, prepare and review personal business plan for team members. Preferred candidate profile Commercials understanding of Markets & CV business (P&L) Technical and Commercial Knowledge • Leadership, Communication and People Management Skills Customer Orientation and Negotiation Skill

The Escalation Manager is a strategic leader responsible for restoring and improving the health of enterprise customers facing significant challenges. This role serves as the primary point of contact for escalated accounts, driving coordinated efforts across Support, Product, Engineering, Professional Services, and Customer Success to resolve issues affecting satisfaction, adoption, and retention. The Escalation Manager oversees recovery planning, root cause analysis, and customer communication to stabilize relationships and improve long-term outcomes. Responsibilities: Serve as the single point of contact for high-priority escalations involving at-risk customers. Lead cross-functional efforts to diagnose root causes and execute structured recovery plans with defined milestones and outcomes. Coordinate triage activities for technical and operational issues across internal teams. Communicate proactively and transparently with customer stakeholders, including executives. Align recovery strategies with broader account goals in partnership with Sales, Account Managers, and Technical Success Managers. Deliver regular executive briefings, customer-facing documentation, and progress updates. Collaborate with QA, Supportability, and Product teams to reduce issue recurrence and improve system resilience. Capture and share insights, lessons learned, and recovery metrics to inform internal improvements. Maintain comprehensive recovery records and dashboards in JIRA and related systems. Contribute to continuous improvement of the escalation management processes. Required Skills and Experience: Deep technical understanding of SaaS platforms, software troubleshooting, and enterprise support models. 5+ years of experience in Customer Success, Technical Support, or Professional Services in a B2B or enterprise environment. Demonstrated success managing high-severity escalations or complex recovery initiatives. Strong project leadership skills with the ability to coordinate across departments and deliver timely results. Excellent written and verbal communication skills, including experience interfacing with executive stakeholders. Ability to clearly explain technical issues to both technical and non-technical audiences. High degree of customer empathy with a proactive, solution-oriented mindset. Proficiency with JIRA, Salesforce, or similar tools for issue tracking and reporting. Familiarity with ABBYY s product suite or similar document processing and automation solutions. Preferred Qualifications: Bachelor s degree in Business, Information Technology, or a related field. Certification in ABBYY technologies (e.g., FlexiCapture, Vantage) Certifications in ITIL, PMP, or other service management frameworks.

Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversMake decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Can act as a subject matter expert Understand and adhere to Data Protection CriteriaDemonstrates excellent client care skills.Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirements.Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Interfaces with other team leads, management and client staff and ensures good working relationships.Ensures the service line operations are efficient and effective and that SLA s are met.Ensure the first class delivery of service to clients.Participate in and/or support during Client visits Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Summary: We are seeking a highly skilled SAP SM (Service Management) Consultant with expertise in SAP HANA to support and enhance our SAP Service Management processes. The ideal candidate should have hands-on experience in SAP SM module configurations, integrations with S/4HANA, and end-to-end service management processes . Key Responsibilities: SAP SM Implementation & Support: Configure, customize, and enhance SAP SM functionalities in an S/4HANA environment. Business Process Analysis: Work closely with business stakeholders to analyze service processes and recommend best practices. Integration with SAP Modules: Collaborate with SD, MM, PM, and FI/CO teams for seamless integration. Incident & Change Management: Troubleshoot issues, provide resolutions, and implement process improvements. Enhancements & Upgrades: Work on system upgrades, migration to HANA, and deployment of new features. User Training & Documentation: Conduct end-user training and prepare functional documentation. Required Skills & Qualifications: Experience: Minimum 5+ years in SAP SM with hands-on exposure to SAP HANA/S/4HANA. Technical Expertise: Strong understanding of Service Order Management, Warranty Claims, Service Contracts, and Repair Processing. Integration Knowledge: Good knowledge of SD, MM, PM, and CS modules. SAP HANA Experience: Experience in SAP S/4HANA migration or implementation is preferred. Analytical & Problem-Solving Skills: Ability to troubleshoot issues and optimize business processes. Communication: Strong verbal and written communication skills for stakeholder management. Preferred Skills (Nice to Have): Experience with Fiori/UI5 apps related to SAP SM. Knowledge of ABAP debugging and BAPI enhancements. Experience in SAP Cloud Platform (BTP) integrations. Certification in SAP S/4HANA Service Management is a plus.

R-102624 ServiceNow Sr Developer ITAM, CMDB & ITSM1 Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offeringsIT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro and CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS- ITSM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills: Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

About NCR Atleos Incident Manager Position Summary As the Incident Manager, you will oversee all aspects of the Incident Management process, from identification to restoral of service as quickly as possible to minimize the impact to business operations . Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count, reducing Mean time to Restore (MTTR) and incident duration and will act as an escalation point for leadership and our business partners. If you have an obsessive focus on troubleshooting, service levels, standardizing processes, meaningful metrics, and enjoy driving continuous improvements, then this is the right opportunity for you. Role and Responsibilities Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Lead, facilitate and coordinate the Incident Management technical bridges to drive incident resolution as quickly as possible. Adhering to policies and procedures. Triage all the appropriate support teams to expedite troubleshooting within a technical bridge and business bridges. Responsible for ensuring all senior roles and accountabilities for assessing business impact and restoring service are represented and prescribed action is implemented Provide frequent and meaningful business/client-centric executive communication to our senior business and technology leaders. Severity (Impact / Urgency) and Priority determination based on situational appraisal and extracted information from our partner functions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Work with cross-functional business teams to understand SLAs for reporting. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill /Preferences Must be able to take the initiative and be a self-starter. Must have minimum 3yr experience in Incident manager role with overall experience of minimum 5yrs+ Enterprise major incident command and control experience managing bridges across several IT disciplines to ensure to ensure timely resolutions and proper documentation. Experience with application or infrastructure technical analysis, such as reading logs, alerts, and monitors. Working knowledge of IT infrastructure componentsservers, storage, networking, and security. Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Experience gathering incident management process metrics. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience working in a managed services environment with knowledge of vendor governance. Experience with high availability/incident response (on call). Experience in working in a Service Delivery role in a Business-Critical environment. Must have a business/ end user focus with a technical background. Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment. Proficient inMicrosoft Office 365 applications especially in Word, Excel, PowerPoint and Outlook. Fluent in English verbal and written. Some of the soft skills / abilities required for you to be successful in this role include Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone / video presence and verbal / written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment. Education Bachelors degree in computer science or related field and a minimum of 4 years of demonstrated in ITSM and/or Information Technology. Or any equivalent combination of experience training, and/or education. 4+ years of work experience EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.