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SAP SERVICE MANAGEMENT-Senior

SAP SERVICE MANAGEMENT-Senior

3 - 7 years

7 - 12 Lacs

noida

Posted:4 days ago| Platform:

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Skills Required

sap mm order management service management issue resolution sap modules gap analysis customer service sla data migration user manuals salesforce business process design debugging sap certification crm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SAP Service Management About The Role :

SAP Senior Consultant

Required Qualifications:

Bachelors degree (or equivalent experience) Preferably Engineering

Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects

3-7 Yrs. of Relevant experience

Professional Mandatory Requirements:

Configure Service Orders, Contracts, Billing and Resource Planning

Collaborate with business users to translate requirements into solutions

Integrate SM with SD, MM, FI, and CS modules

Provide issue resolution, enhancements and training

Strong experience in SAP CS (Customer Service) or SAP CRM

Hands-on experience in Service Order Management

Integration experience with Salesforce, including data flows for service orders, customers, and billing

Experience in Service In-House Repair & Advanced Return Management

Configuration expertise in DIP Profile.

S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support

CATS integration experience

Integration knowledge with PM,SD,PS,PP, MM, QM and FICO modules

Familiarity with S/4HANA Fiori apps for Service Management

Understanding of Master Data Migration for service materials, customers, equipment, and technical objects

Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration

Good to have:

Knowledge on ABAP debugging.

SAP Certification will be added advantage.

Knowledge on Integration Modules like SD/ MM / PM / PP / FI-CO will be an added advantage.

Roles/Responsibilities:

Lead and support SAP S/4HANA Service Management implementations and enhancements.

Integrate SM with other SAP modules such as SD, MM, PM, and CS.

Analyse business requirements and translate them into functional specifications.

Configure SAP SM modules including Service Orders, Service Contracts, Warranty Management, and In-House Repair.

Collaborate with stakeholders to design end-to-end service processes including field service, customer service, and depot repair.

Conduct workshops, training sessions, and user acceptance testing (UAT).

Provide post-go-live support and continuous improvement recommendations.

Document functional designs, test cases, and user manuals.

Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.

Stay updated on SAP innovations and best practices in Service Management.

General:

Should have good written & communication skills.

Should be able to handle the client individually.

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SAP SERVICE MANAGEMENT-Senior