GCR GO - DMO - Americas - Advanced Analyst

1 - 3 years

12 - 16 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

 The opportunity 
  • Global Operations(GO) Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by
  • Taking care of the complexity of regulatory affairs across multiple jurisdictions
  • Centrally managing the global compliance and reporting activities
  • Controlling the cost of managing compliance across various countries
  • Each client is referred to as an engagement and the GO team is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. As central team (GO) works with this global network of EY professionals to ensure clients compliance and reporting obligations across the globe are met on time. The GO team project manages the engagement and together with the client facing teams in Americas, EMEIA and Asiapac forms the service management office for the client.
  •  Your key responsibilities
  • Handle a portfolio of GCR clients and a team of analysts
  • Act as the first point of escalation relating to quality and service delivery
  • Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
  • Understand client requirements and ensure engagement processes meet requirements
  • Identify pain areas in the processes and create enablers to overcome process issues
  • Apply project management concepts to manage engagement delivery
  • Monitor and flag engagement and people issues to local and engagement leadership
  • Identify service delivery and process gaps which can be fixed to improve service delivery
  • Consult with offshore teams on best practices for engagement set up and management
  • Responsible for the customer satisfaction scores of the portfolio People aspects
  • Act as the SPOC for the respective client facing teams
  • Manage service delivery expectations for your engagement portfolio
  • Develop engagement management knowledge of individuals working on your portfolio
  • Conduct trainings on client and engagement management concepts to wider teams
  • Network with off-shore teams to create and maintain good relationship
  • Review engagement deliverables and coach staff members on best practices
  • Identify training gaps for self and team and work with leadership to bridge gaps
  •  Skills and attributes for success 
  • [Describes which skills and experience will make an impact, followed by the following three sub-headings]
  •  To qualify for the role you must have  (Stick to requirements that are truly required; try to limit to 4 bullet points}
  • [Bullet points]
  •  Ideally, youll also have 
  • [Bullet points]
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