9938 Customer Satisfaction Jobs

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1.0 - 6.0 years

8 - 12 Lacs

pune

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As a Corporate Sales - Client Acquisition II at Info Edge India Ltd, you will be responsible for driving sales growth and expanding the client base for our 99Acres platform. Your primary focus will be on acquiring new clients, maintaining relationships with existing clients, and ensuring high levels of customer satisfaction. You will engage with key decision-makers, present our services, and tailor solutions that meet the clients' needs. The ideal candidate will possess excellent communication skills, a strong sales acumen, and a deep understanding of the real estate market. Key Responsibilities: - Identify and pursue new business opportunities in the real estate sector. - Build and maintain...

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2.0 - 7.0 years

3 - 4 Lacs

thane

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As a CEC Verifier, you will play a crucial role in our Customer Experience Center, specifically within the Inbound-Retail Liabilities team. Your primary responsibility will be to verify insurance leads generated by our CEC officers, ensuring the accuracy and integrity of the information. This role is integral to maintaining our high standards of customer service and compliance. A minimum of 2 years of experience in a similar verification or customer service role, preferably in the banking or insurance industry. Strong attention to detail and excellent analytical skills. Proficiency in using Microsoft Office suite, particularly Excel, for data analysis and reporting. Excellent communication s...

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4.0 - 9.0 years

7 - 11 Lacs

bengaluru

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Guhring India Pvt Ltd is looking for Manager - Technical Support to join our dynamic team and embark on a rewarding career journey Team Leadership:Lead and manage a team of technical support professionals, including hiring, training, and performance management Set team goals and performance targets, and ensure they are met Customer Support Strategy:Develop and implement a technical support strategy that aligns with the organization's goals and customer service standards Define and monitor key performance indicators (KPIs) to measure the effectiveness of the support team Technical Expertise:Maintain a deep understanding of the organization's products or services, as well as the technology and...

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0.0 - 3.0 years

3 - 7 Lacs

bhiwandi

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Kotak Mahindra Bank Limited is looking for Relationship Officer to join our dynamic team and embark on a rewarding career journey Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that ariseActively seeking new business opportunities and conducting sales presentations to potential clientsCollaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceededMaintaining accurate records of customer inter...

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0.0 - 2.0 years

2 - 6 Lacs

ahmedabad

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This is an Internal document Job Title: Relationship Officer - 811 Digital Sales Grade: M1 Job Role- Have good awareness of Corporates with entry point links in those corporates Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking Cross sells bank products to existing set of Corp Sal customers which are mapped Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products Goes beyond the professional need of the customer b...

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1.0 - 5.0 years

10 - 15 Lacs

aurangabad

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The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity Contribute to sales initiatives and tactical planning Leadership & Team Management Demonstrate strong leadership skills with a tactical focus Balance strategic thinking with execution (Thinker:Doer ratio of 40:60) Foster a collaborative and performance-driven team culture Sales & Business Development Enhance the deposit pool from existing and new customer...

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1.0 - 5.0 years

10 - 15 Lacs

kolkata

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The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity Contribute to sales initiatives and tactical planning Leadership & Team Management Demonstrate strong leadership skills with a tactical focus Balance strategic thinking with execution (Thinker:Doer ratio of 40:60) Foster a collaborative and performance-driven team culture Sales & Business Development Enhance the deposit pool from existing and new customer...

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0.0 - 2.0 years

2 - 6 Lacs

bengaluru

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This is an Internal document Job Title: Relationship Officer - 811 Digital Sales Grade: M1 Job Role- Have good awareness of Corporates with entry point links in those corporates Good Communication & Presentation Skills required since he will be focusing on core corporates for Digital Banking Cross sells bank products to existing set of Corp Sal customers which are mapped Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products Goes beyond the professional need of the customer b...

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2.0 - 6.0 years

2 - 4 Lacs

ahmedabad

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Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets Ensures high levels of customer service orientation and application of bank policy Cross sells existing bank products to customers Informs customers of new products or product enhancements to further expand the banking relationship Plans and conducts special sales initiatives and events for prospective and existing clients Coordinates with other group companies to provide seamless access to other products Maintains complete relationship record for assigned customer accounts Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing a...

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1.0 - 6.0 years

3 Lacs

surat

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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1.0 - 6.0 years

3 Lacs

jamshedpur

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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1.0 - 6.0 years

3 Lacs

patna

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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4.0 - 8.0 years

7 - 12 Lacs

noida

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This role transforms requirements into software according to design, to maximize business value and customer satisfaction. Key Missions Uses programming, scripting and database languages to write software code that meets requirements and that optimizes software performances Identifies existing software components, libraries and frameworks to reuse in the solutions Applies knowledge of software development best practices, including coding standards, secure coding, code reviews, source control management, build processes, testing, and operations Contributes to requirement (functional and non-functional) analysis and estimations Supports software testing, deployment, maintenance, and evolution ...

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1.0 - 2.0 years

2 Lacs

mumbai

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Will Be Handling Sales of HP Products in The Showroom Develop And Manage New and Existing Clients by Providing High Caliber of Service, Explore and Identify All Their Needs. Manage And Maintain Sales / Clients Database. Establish & Maintain Efficient Relationship with New and Existing Clients. Create Proposals for Target Clients with Relevant Info and Quote. Manage Clients / Projects Receivables and Cash Collections in Light of Preset Financial KPI. Ensure Clients Have Positive Experience by Communicating Effectively; Pre and Post Deal Process. Work Closely with Relevant Departments / Colleagues; Commercial, Marketing, Product Supply to Ensure Efficient Operation in Terms of Product Availabi...

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1.0 - 2.0 years

50 - 60 Lacs

bengaluru

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You will be working on: * Designing, building, and maintaining scalable backend systems and APIs for our B2B SaaS platform. * Writing clean, maintainable, and efficient code while following software engineering best practices. * Collaborating closely with cross-functional teams including Product, Design, and QA to deliver high-impact features. * Taking ownership of small to medium-sized modules and features, from ideation to production. * Debugging and resolving production issues, and continuously improving system performance and reliability. * Participating in code reviews and sharing knowledge with peers to foster a strong engineering culture.We are looking for: * 1 2 years of experience i...

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7.0 - 9.0 years

8 - 9 Lacs

churchu

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Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Ensure achievement of the Top line Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships...

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7.0 - 9.0 years

6 - 10 Lacs

lodhika

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The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication: Excellent verbal and written communications skills for interacting with team members and customers Sales and n...

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0.0 - 2.0 years

2 - 5 Lacs

hyderabad

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To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co...

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1.0 - 4.0 years

2 - 6 Lacs

kolkata

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Act as a main resource for F&B reservation agents needing assistance technically or with regards to achieving customer satisfaction Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee Handling site visit from the guest To submit to Food and Bevera...

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0.0 - 3.0 years

2 - 2 Lacs

kolkata

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1.95 LPA + 3K Night shift allowance+ post training incentive based on process Night Shift Excellent communication Skills US English - Voice process, neutral accent. Preferable experience in Voice Process Required Candidate profile PUC/Graduation (Non Technical and No Hotel Mgmt Candidates) Typing Skills Freshers are also eligible 0-2 exp preferable in Voice Process

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1.0 - 6.0 years

3 Lacs

banjaria

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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1.0 - 6.0 years

3 Lacs

rahta

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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4.0 - 8.0 years

4 - 5 Lacs

nawa

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Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Skills: Communication : Excellent verbal and written communications skills for interacting with team members and customers Sales and negotiation : Strong negotiation skills to close deals and meet targets Customer ServiceEnsuring that the sales team provides ex...

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10.0 - 15.0 years

4 Lacs

marhaura

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The Business Development Manager (Corporate Salary) is a part of the Banks front line sales team leadership force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities They are responsible to get the BDEs productivity on accounts, for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs They are also responsible for customer mapping and handling queries to ensure customer satisfaction They manage the Key mandates and are owners of the mapped relationship market share and on-boarding premium accounts Identify sales opportunities for corporat...

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1.0 - 6.0 years

3 Lacs

musahri

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Identify sales opportunities for both the Bank and third-party products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization monthly as per Grade Matrix (BDE, Officer and AM Sales) Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Optimal qualification for success on the job is depends on Grade offer to: Officer Sales-2 : Graduate with more than 1 year of experience (upto 2 years) Officer Sales-1 : Graduate wi...

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Exploring Customer Satisfaction Jobs in India

The customer satisfaction job market in India is thriving with opportunities for individuals who excel in communication, problem-solving, and relationship-building. As companies across various industries prioritize customer experience, the demand for professionals who can ensure high levels of customer satisfaction is on the rise.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Hyderabad
  5. Pune

Average Salary Range

The average salary range for customer satisfaction professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 3-5 lakhs per annum, while experienced professionals can command salaries ranging from INR 8-15 lakhs per annum.

Career Path

A typical career progression in customer satisfaction roles may include: - Customer Support Executive - Customer Service Manager - Customer Experience Manager - Customer Success Director

Related Skills

In addition to strong communication and problem-solving abilities, customer satisfaction professionals may benefit from having skills such as: - Empathy - Conflict Resolution - Data Analysis - CRM Software Proficiency

Interview Questions

  • What does customer satisfaction mean to you? (basic)
  • How do you handle difficult customers? (medium)
  • Can you give an example of a time when you went above and beyond to ensure customer satisfaction? (medium)
  • How do you prioritize tasks when dealing with multiple customer inquiries? (basic)
  • Have you ever dealt with a situation where you were unable to satisfy a customer? How did you handle it? (medium)
  • How do you stay updated on product knowledge to better assist customers? (basic)
  • What metrics do you think are important to measure customer satisfaction? (medium)
  • How would you handle a situation where a customer is dissatisfied with the product/service? (medium)
  • Describe a time when you successfully turned a dissatisfied customer into a loyal one. (advanced)
  • How do you handle stress in a fast-paced customer service environment? (medium)
  • What strategies would you implement to improve overall customer satisfaction for a company? (advanced)
  • How do you ensure consistency in customer service across different channels (e.g., phone, email, chat)? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium)
  • How do you handle feedback, both positive and negative, from customers? (basic)
  • Have you ever implemented a new process or system to improve customer satisfaction? (medium)
  • How do you maintain a positive attitude when dealing with challenging customers? (basic)
  • What role do you think technology plays in enhancing customer satisfaction? (medium)
  • How do you handle a situation where a customer is asking for something beyond your authority to provide? (medium)
  • Describe a time when you had to deal with an irate customer. How did you handle the situation? (medium)
  • How do you ensure that customers feel valued and appreciated throughout their interactions with the company? (medium)
  • What do you think are the key components of a successful customer satisfaction strategy? (advanced)
  • How do you handle a situation where a customer is providing inaccurate information about their issue? (medium)
  • What steps do you take to follow up with customers after their issue has been resolved? (basic)

Closing Remark

As you explore opportunities in the customer satisfaction job market in India, remember to showcase your strong communication skills, problem-solving abilities, and commitment to delivering exceptional customer experiences. Prepare for interviews by practicing common customer satisfaction scenarios and demonstrate your passion for ensuring customer happiness. Best of luck in your job search journey!

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