2998 Customer Satisfaction Jobs - Page 2

Anton Paar India Pvt. Ltd. is a wholly-owned subsidiary of the Austrian company Anton Paar GmbH. Anton Paar develops and produces state-of-the-art laboratory and process instrumentation for research and industry. It is the world leader in the measurement of density, concentration and CO2 and in the field of Rheology. Responsibilities: Job responsibilities will be: Having a comprehensive technical knowledge of the assigned products Direct sales of Anton Paar instruments to customers in the designated territories (industry, market segment, geography, etc.) to achieve and exceed the agreed sales budget. Serving as the primary customer contact for technical and business issues for the territories assigned and coordinating with various persons in the company to resolve them expeditiously. Maintain and manage a robust pipeline of projects. The opportunity pipeline at all times should be updated and have enough projects to accomplish the given targets. Sourcing new sales opportunities through various external (contacts, social media networking) and inbound channels (lead follow-up, outbound cold calls, sales leads provided by the head office, etc.) Having knowledge of the competitors strengths and weaknesses with regard to competitive products and activities within the assigned territory Preparing and implementing sales action plans in specific target markets. Negotiating and closing orders with the customers. Follow-up for the collection of receivables & Earnest Money Deposit (EMD) issued Participating and assisting in organization of marketing/ lead development events such as seminars, webinars, conferences and power weeks. Communicating new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff Requirements: The candidate should provide: A proven track record in instrument sales for at least 6 - 8 years Master s/ Bachelor s degree Excellent written and verbal communication Must have - interpersonal, problem-solving, presentation and organizational skills Ability to work independently and responsibly High commitment to customer satisfaction Willingness to travel throughout India We offer you: We offer competitive salary An outstanding benefits package An opportunity for professional growth within the Anton Paar organization Entry: Immediately

As a Customer Experience Executive, you will be responsible for: Create Lasting First Impressions Greet residents and guests with genuine warmth and a professional presence. Display a calm and composed demeanour, even during peak hours or escalated situations. Partner with the Facility Management Services (FMS) team to ensure the lobby and reception area are always clean, fragrant, and inviting. Grievance Handling Be the first to acknowledge resident concerns and route them efficiently to the appropriate internal/external teams. Provide regular updates and ensure timely, satisfactory resolution through the MYGATE App, email or in-person. Follow through until every concern is addressed and closed with clear, courteous communication. Coordinate with the vendors and inhouse team for complain resolution. Maintain a grievance tracker and share regular updates with the property manager for review Communication & Coordination Craft clear and professional emails, notices, and updates for residents. Maintain daily reports and documentation with accuracy and consistency. Coordinate vendor and contractor visits, including documentation and approvals. Maintaining High Standards Across the Property Conduct regular walkthroughs of all resident-facing spaces. Uphold cleanliness, ambience, and aesthetic excellence throughout common areas. Monitor service personnel behaviour and grooming to ensure a professional presence on-site. Resident Engagement & Relationship Building Connect with residents to understand their preferences and proactively meet their needs. Serve as a trusted point of contact to build loyalty, trust, and community spirit. Help organize resident engagement events, property walkthroughs, and lifestyle activities that enhance the living experience. Feedback & Service Excellence Gather feedback from the residents to continuously improve service delivery. Escalate unresolved issues to the appropriate teams to ensure timely resolution. Suggest improvements to SOPs and workflows based on on-ground insights.

Channel Head II Location: Bangalore Experience: 8-13 years Main Tasks Oversee the entire Gold Loan from Home end-to-end process and ensure a high level of customer satisfaction in their territory Responsible for business performance and profitability against stated targets and achievement of overall business goals in their territory Areas of Responsibility Monitor and Control: (i) Daily monitoring of critical parameters of performance; (ii) Implement and facilitate business development strategies Responsible for GLFH disbursal numbers and values targets Monitoring and ensuring Operational efficiency and Asset quality in GLFH by educating employees to adhere to systems & procedures Market study: Identify and assess market needs and market potential KRA Achievement of overall business goals Ensuring seamless operation of Gold Loan from Home including timely resolution of issues Establish and maintain a high level of customer satisfaction ExcitedSo are we! Apply now to be a part of our incredible workforce!

Grade I - Office/ Core Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations. Entity: Finance Job Family Group: Business Support Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our outstanding team Join our Finance Team and advance your career as a Subject Matter Expert - Customer Role Purpose The Lead Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Lead Customer Service Representative (LCSRs) are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. Lead CSRs are the first point of contact for BP telephone based enquiries for Key Customers. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as a critical issue point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. Engage with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve called out telephone and written customer issues. Raise activities that are not actioned by assignees. Complaint resolution, identification and management of complaint root causes. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries Education and Experience Any Graduate Minimum of 8 years previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally dealing with Key Account Customers Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

About Commercial Banking Group The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs. to Rs 250 Crs. by offering products & solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust services, forex, commercial card, credit cards etc About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Ensure achievement of the Top line Business Targets by sourcing business through channel teams. Building and nurturing relationships with the bank DSA s and by cross-selling other products Conduct sales promotion activities in open market and improve relationships through expos and events, various activities etc. Responsible for launching new products in market Ensure key customer satisfaction through customer service of the highest quality Handle all end to end activities related to the product i. e. from Login to Disbursement Liaise with various departments within the system (Credit/Operations etc. ) to ensure smooth process flows Responsible for acquisition of channel partners for sourcing products - Connectors Improve relationship with DSA s and and deepen the relationship with existing clients Prevent/ minimize the fraudulent/risky proposals entry into the system Provide timely feedback to central team for improvements in product features and processes Conduct training on selling/product Create a performance oriented environment through effective team management, leading to high employee motivation and productivity Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Asset Desk Managers (ADM) are responsible for driving the Cross Sell (assets) business of the bank by exploring business opportunities from existing customers of the Bank. ADMs are situated in branches and are responsible for selling asset products and services to customers based on their needs. They are responsible for handling queries to ensure customer satisfaction Key Responsibilities Identify sales opportunities for Retail Asset products to existing customers of the Bank along with looking out for acquiring new customers and building new relationships Manage business relations with existing customers and branch resources to generate retail asset leads Achieve sales targets as assigned by the organization on a monthly basis Liaison with the branch and retail asset team to ensure smooth processing of cases Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduate/ Post-Graduation from a recognized institute Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to successfully work as a part of a team High sales orientation to meet the sales targets consistently #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get new customers for the bank and explore new business opportunities. SMs manage a team of business development executives responsible for selling current accounts and savings (CASA) accounts to customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction Key Responsibilities Achieve sales targets through direct efforts and by managing a team of business development executives Identify sales opportunities for the CASA products by acquiring new customers and building new relationships Manage business relations with existing customers to increase the depth of existing relationships Ensure timely servicing of leads received and resolution of discrepancies raised during application process Record and track all engagement activities through the CRM system Prepare and ensure implementation of sourcing, activation, implementation, coaching and mentoring plan for the BDEs Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications Graduation/ Post Graduation from a recognized university 4-8 years in a relevant role/ BFSI sector Role Proficiencies Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines High sales orientation to meet the sales targets consistently Ability to manage complex client situations Ability to coach and mentor others Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Join our dynamic team in Customer Resolution Services, where your analytical skills will drive exceptional customer experiences. As part of the Centralized Transaction Operations, youll play a crucial role in resolving complex customer claims, ensuring satisfaction and minimizing losses. Elevate your career with us and make a meaningful impact in the Consumer and Community Banking sector. Job Summary As a Customer Resolution Specialist within the Centralized Transaction Operations team, you will enhance the customer experience by researching and resolving claims such as amount mismatches and missing deposits. You will make informed decisions on customer requests, processing debit/credit adjustments to prevent losses. Your strong analytical and decision-making skills will be essential in maintaining customer satisfaction and operational efficiency. Job Responsibilities Research and process debit/credit adjustments by contacting clearing partners. Provide high-quality servicing of research requests for customers and internal departments. Evaluate and analyze data from multiple sources in a fast-paced environment. Identify and escalate issues promptly. Monitor requests for age and provide updates as needed. Research and report suspicious transactions through detailed account analysis. Follow banking guidelines provided by the Federal Government diligently. Analyze cases and apply resolution methods per SOP guidelines. Refer complex issues to subject matter experts and team leaders. Enhance customer experience by meeting accuracy levels and reducing resolution time. Ensure processing discipline and respond to escalations urgently. Required Qualifications, Capabilities, and Skills Demonstrate exhaustive knowledge in CRS. Possess MS Office skills. Exhibit strong oral and written communication skills. Adapt to change effectively. Focus on client needs and customer care practices. Pay attention to detail consistently. Solve problems efficiently. Preferred Qualifications, Capabilities, and Skills Graduate in Commerce or any stream with 3-4 years of banking experience. Show expertise in process/business knowledge. Work well as part of a team. Understand business processes and procedures. Manage time effectively for BAU and other initiatives. Maintain a flexible attitude towards working hours. Join our dynamic team in Customer Resolution Services, where your analytical skills will drive exceptional customer experiences. As part of the Centralized Transaction Operations, youll play a crucial role in resolving complex customer claims, ensuring satisfaction and minimizing losses. Elevate your career with us and make a meaningful impact in the Consumer and Community Banking sector. Job Summary As a Customer Resolution Specialist within the Centralized Transaction Operations team, you will enhance the customer experience by researching and resolving claims such as amount mismatches and missing deposits. You will make informed decisions on customer requests, processing debit/credit adjustments to prevent losses. Your strong analytical and decision-making skills will be essential in maintaining customer satisfaction and operational efficiency. Job Responsibilities Research and process debit/credit adjustments by contacting clearing partners. Provide high-quality servicing of research requests for customers and internal departments. Evaluate and analyze data from multiple sources in a fast-paced environment. Identify and escalate issues promptly. Monitor requests for age and provide updates as needed. Research and report suspicious transactions through detailed account analysis. Follow banking guidelines provided by the Federal Government diligently. Analyze cases and apply resolution methods per SOP guidelines. Refer complex issues to subject matter experts and team leaders. Enhance customer experience by meeting accuracy levels and reducing resolution time. Ensure processing discipline and respond to escalations urgently. Required Qualifications, Capabilities, and Skills Demonstrate exhaustive knowledge in CRS. Possess MS Office skills. Exhibit strong oral and written communication skills. Adapt to change effectively. Focus on client needs and customer care practices. Pay attention to detail consistently. Solve problems efficiently. Preferred Qualifications, Capabilities, and Skills Graduate in Commerce or any stream with 3-4 years of banking experience. Show expertise in process/business knowledge. Work well as part of a team. Understand business processes and procedures. Manage time effectively for BAU and other initiatives. Maintain a flexible attitude towards working hours.

Design solutions to drive safe living and quality of life The future is what we make it. Join a team that designs, develops and integrates highly complex systems within Honeywell HBT. You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the Project life cycle; from the front end of business development through product end of life. Key Responsibilities Project planning & execution for timely delivery of engineering task/projects, within cost and with quality expected from customers. Server/client Installation & commissioning. Remote Project Deployment support. Virtual Machine (VM) setup & Networking Knowledge. Perform quality review on the deliverables to ensure high customer satisfaction. Proactive approach and good communication skills are prerequisites. Issues Resolution (Technical or other) YOU MUST HAVE Bachelor s degree (Instrumentation, E&TC). Domain knowledge of BMS (HVAC, FAS, Security System) Knowledge & hands on experience of SCADA system. WE VALUE Effective communicator. Individuals who are self-motivated and able to work with little supervision Individuals that quickly analyze, incorporate and apply new information and concepts. YOU MUST HAVE Bachelor s degree (Instrumentation, E&TC). Domain knowledge of BMS (HVAC, FAS, Security System) Knowledge & hands on experience of SCADA system. WE VALUE Effective communicator. Individuals who are self-motivated and able to work with little supervision Individuals that quickly analyze, incorporate and apply new information and concepts.

What you will do The primary responsibility for this role is to perform the task assigned by supervisor for Building Automation System global projects. Handle responsibilities as delegated by Manager/Supervisor. Attend the training & workshops as assigned and complete all the assigned assignments on time. Follow processes, maintain the required quality standards and on time deliveries to ensure customer satisfaction. How you will do it Completing all Design / Application engineering tasks on Building Management System (HVAC). Will be involved in Preparation of Project Execution Plan in close coordination with senior team members Handle responsibilities as delegated by Manager/Supervisor Ensure quality assurance and defect free hardware and software package delivery Adherence with all processes and guidelines to execute project within timeline Attending meetings and workshops. Probation period 12 months What we look for B. E / B. Tech - Instrumentation, Instrumentation & Control, Electronics & Instrumentation, Electrical BE Passing year - 2025 SSC & HSC and Graduation 55% and above Good observation skills and a willingness to learn. Ability to work in a team. Preferred Good communication skills. Analytical and critical thinking skills. . For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www. johnsoncontrols. com/tomorrowneedsyou .

What you will do A chiller is one of the most critical pieces of equipment in any facility and it s responsible for comfort and critical to productivity and it accounts for as much as half the energy used in building. Smart Connected Chillers & Openblue CEP from Johnson Controls helps to reduce downtime, improved efficiency and fewer disruptions. It generates unprecedented insights and they re enabling us to revolutionize how chillers are serviced. In this journey of digitalization, t he primary responsibility for this role is to ensure Fault Detection and Diagnostic (FDD) rules implementation, monitoring of rules , collaborate with global team and ensure customer satisfaction. How you will do it Collaborate with global team, plan and excute Fault Detection and Diagnostic (FDD) rules, carry out feasibility checks, write and test rules and ensure rules are working as expected Provide continous feedback through regular meetings and through trackers update. Review internal customer querry with respect to FDD and reply Suggest product and process enhancements on various new ideas to improve features and process. Align with engineering teams to understand the product roadmap and feature valuation Develop and facilitate training to internal customers Maintain and update tracking systems with correct and accurate information and inform to all respective stake holders accurately. Learn from industry best practices Other related duties as assigned What we look for Required Bachelor s degree in engineering in mechanical or electrical or instrumentation or any other appropriate 5+ Years experience in Chillers with strong domain knowledge, trouble shooting, analytical mindset, experience in faults identification & proactive service recommendations etc. Preferable in working experience on any advance analytic platform Must be a quick learner & should have a keen eye for problem solving Must have a demonstrated customer service orientation with excellent written and oral communication skills Must be proficient with Microsoft Excel, Word, Project and Teams Ability to work effectively in a team environment with multiple and changing tasks and priorities

Manage customer inquiries and resolve complaints in a timely and professional manner. Collaborate with the team to maintain high support standards and contribute to a positive customer experience.

Job description 1. Service Delivery: Oversee and ensure the timely and high-quality delivery of services to clients or customers. Develop and implement service delivery strategies to meet organizational objectives and customer expectations. Client Relationship Management: Build and maintain strong relationships with clients or customers to understand their needs and preferences. Address client concerns, complaints, and inquiries promptly and effectively. 2. Team Management: Lead, motivate, and supervise a team of service staff, ensuring productivity, performance, and adherence to standards. Provide guidance, training, and coaching to team members to enhance their skills and abilities. 3. Process Improvement: Continuously evaluate service delivery processes and workflows to identify areas for improvement and efficiency gains. Develop and implement strategies to optimize service delivery processes and enhance overall service quality. 4. Compliance and Quality Assurance: Ensure compliance with relevant laws, regulations, and industry standards in service delivery. Implement quality assurance processes to maintain high standards of service quality and customer Drop CVs - priyanshu.s@ozone-india.com WhatsApp- 8920160617

What you'll do- *Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience. *Ensure Service delivered to our customers. Please Call or Whatsapp 8099138355/9387861695 Required Candidate profile Experienced :(1year in BPO) Salary CTC : Upto 5.5LPA Immediate Joiner Shift : Rotational

Job Summary The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success. Responsibilities Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims Coordinate with team members to optimize workflow and achieve operational targets Implement strategies to improve service delivery and customer satisfaction Monitor and analyze performance metrics to identify areas for improvement Provide guidance and support to team members to enhance their skills and productivity Collaborate with other departments to ensure seamless integration of operations Develop and maintain documentation for operational processes and procedures Ensure compliance with industry standards and regulations in Property & Casualty Insurance Utilize MS Office tools to generate reports and presentations for management review Facilitate training sessions to keep the team updated with the latest industry trends and practices Address and resolve any operational issues promptly to minimize disruptions Foster a positive work environment that encourages teamwork and innovation Contribute to the companys goals by driving operational excellence and efficiency Qualifications Demonstrate proficiency in MS Office applications to manage and analyze data effectively Possess a strong understanding of Auto Policy Admin and Auto Claims processes Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices Display excellent communication skills to interact with team members and stakeholders Show ability to work in a hybrid model with night shift availability Have experience in managing operations within a similar industry setting Bring a proactive approach to problem-solving and process optimization. Certifications Required Microsoft Office Specialist certification is required.

Location: Pune , Hyderabad Job Type: Full-Time Experience: 5+ years in account management, client servicing, or CRM in a digital marketing agency Job Summary: We are looking for a highly organized and client-focused Account Manager / CRM to manage key client relationships, ensure seamless project execution, and drive customer satisfaction. This role requires a strategic thinker with strong communication, negotiation, and problem-solving skills to enhance client engagement and business growth. The ideal candidate will act as the primary point of contact for clients, ensuring their marketing campaigns are executed smoothly while identifying opportunities for upselling and retention. Key Responsibilities: 1. Client Relationship Management • Act as the main liaison between clients and internal teams, ensuring smooth communication. • Build and maintain strong, long-term client relationships through proactive engagement. • Regularly update clients on campaign performance, deliverables, and strategic recommendations. • Address client concerns promptly and provide effective solutions to enhance satisfaction. 2. Account Management & Business Growth • Oversee multiple client accounts, ensuring that all projects meet deadlines and objectives. • Identify upselling and cross-selling opportunities to increase revenue per client. • Work with the sales and marketing teams to develop personalized client strategies. • Conduct regular review meetings with clients to discuss progress and future opportunities. 3. Project Coordination & Execution • Collaborate with internal teams (SEO, Paid Ads, Content, Social Media) to ensure campaign success. • Monitor project timelines, budgets, and deliverables to ensure high-quality execution. • Ensure client requests are clearly communicated and implemented within teams. • Optimize workflows and improve efficiency in project delivery. 4. Performance Analysis & Reporting • Track and analyze client campaign performance using data-driven insights. • Provide monthly/quarterly reports with key metrics and recommendations for improvement. • Use CRM tools (HubSpot, Salesforce, Zoho, etc.) to manage customer data and track interactions. 5. Customer Experience & Retention • Develop and implement strategies to increase client retention and satisfaction. • Gather client feedback to enhance service quality and tailor future campaigns. • Ensure a customer-first approach in all communications and project planning. Requirements: • Experience: 5+ years in account management, client servicing, or CRM, preferably in a digital marketing agency. • Education: Bachelor's/Masters degree in Business, Marketing, Communications, or a related field. • Strong communication, negotiation, and interpersonal skills. • Proficiency in CRM and account management tools (Salesforce, HubSpot, Zoho, etc.). • Deep understanding of digital marketing services (SEO, PPC, Social Media, Content Marketing). • Ability to manage multiple clients and projects simultaneously. • Analytical mindset to track performance and improve client satisfaction scores.

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role The Sales Generation Specialist (SGS) for the Professional Lighting Division is responsible for driving and converting sales prospects into loyal customers within the lighting category related products. This role involves managing and enhancing the sales pipeline, engaging with dealers, builders, architects, and end customers. The SGS will provide technical training to dealer sales staff, conduct site visits, and ensure high-quality customer engagement and satisfaction. The position demands a proactive attitude, excellent communication skills, and the ability to build strong relationships within the industry, ultimately contributing to the growth and success of the professional lighting division. The primary aim is to generate revenue by establishing and maintaining strong relationships with Pvt & Govt. Institutions and enhance brand presence in such customers segments and ensure prompt collections. Key Responsibilities Educate key decision-makers, contractors, and trade customers about PLS, including company vision, product details, USPs, and customer value Perform productive business meetings with identified accounts & generate lead for PLS Ensure that the pre-approved promotional activity Calendar is followed and (Annual, Quarterly) aiming at increase in revenue Ensure and manage proper execution of In house product demo for key clientele Ensure achievement of sales targets for Professional Lighting as per targets assigned Ensure the achievement of order bookings as per targets assigned Ensure that there is timely collection of overdue amounts Organise and execute customer/group centric seminars for better revenue generation Demonstrate the sales process to dealer staff and spend 2-3 hours daily at the dealer counter Conduct site visits to end customers and promote lighting products & concepts Convert retail builders of the branch into sales, add new builders, and share a universe of builders and architects monthly Support MDS in conducting events to promote the architect segment Work closely with the team to promote Lighting products and increase the universe of hospitality/GIS customers Promote new products at dealer counters and convert retail builders/architects into sales Gather and share information on competitors' activities, product development, benchmarking, etc. Key Attributes Excellent communication, interpersonal, and relationship-building skills Strong understanding of wellness products and their benefits Proficiency in MS Office Suite and CRM software (preferred) and Sales software Proven ability to deliver engaging presentations and product training sessions Competencies Customer Focus Negotiation Skills Presentation Skills Competitor Analysis and Market Development Qualifications and Experience Education: Graduation/Post Graduation preferred Experience: Proven track record of 7-8 years’ experience in sales or related field Skills: Excellent verbal and written communication skills with pleasing personality, including ability to effectively communicate with internal and external customers Time management and organizational skills Ability to travel within the assigned territory Relationship management Market analysis and development Event planning and execution Self-Starter, high on initiative and strategic thinking Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050

About Us: You & I Consulting We are proud to have helped candidates land roles with 64+ leading MNCs across India. We're now hiring for a high-impact international voice process role with a global MNC in Hyderabad. If you have international chat or voice experience and are ready for your next career move read on! Hiring is for World's Largest Organization For Giant Serach Engine Process - Hurry ! Location :- Hyderabad Working Model - Work from Office (5 days) Shifts - Rotational Shifts Calling - International Customer Support To Apply - HR Specialist: - (swagata- 9609667716) Or share the resume in WhatsApp Interview Mode - Virtaul ***We required Immidiate Joiner ! Education:- 10+2 and above Fresher / Exp. both are welcome Experience-0-6 Years *CTC- 3Lpa to 4.5 Lpa *Allowances - Night shift allowance - 3k *Performance based incentives * 2-way cab( within transport limits) Work Mode :- ONLY WFO (Work From Office) *Do Call Our HR Specialist For Scheduling The Interview (Call Or WhatsApp now) - (Swagata- 9609667716) How to Apply / Schedule an Interview: Send your details via WhatsApp or Call : Swagata ( 9609667716 ) in the following format: Full Name: Mobile Number: Email Address: Highest Qualification: Total Experience: Current Organization: Preferred Location: Current CTC: Expected CTC: Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Are Also Welcome!

Assistant Manager - Sales & Marketing We are seeking a proactive Assistant Manager - Sales & Marketing to drive lead generation, manage the sales cycle from initial contact to order confirmation and payment collection, and ensure high customer satisfaction. This role involves extensive client interaction, technical and commercial discussions, and active participation in strategic sales and marketing initiatives. Generating leads through the internet, references, and directories. Convincing customers on product technical and commercial details via mail, call, and through personal visits, and creating a data bank of customers for each product. Updating the visit report in NetSuite Software . Sharing the dispatch details with customers. Follow up with customers for requirements till order confirmation. Sending proposals and conducting trials at customer's premises . Resolving all technical queries of the customer and keeping reporting head updated about challenges faced and changes to be made in the product as per client's requirements. Taking orders and converting leads into potential customers. Responsible for handling the existing accounts and generating new accounts . Ensuring customer satisfaction and payment collection . Coordination between different functional departments for timely execution of business orders and ensuring maximum customer satisfaction. Daily Sales Activities: Making sales tour plans . Visiting Customers on the field . Making sales calls and client meetings . Giving samples for the trials . Making Tour reports . Preparing: Visit Reports . Presentation . Maintaining and building a client database . Attending and Participating in Exhibitions: Participating in events and exhibitions . Assisting and coordinating with Sales Team for participating in exhibitions. Assisting G.M & HODs in branding and promotion activities .

Sales Executive Spring & Wire Products (B2B Field Sales) We are hiring Sales Executives for our Spring and Wire Product Manufacturing unit. This is a B2B Field Sales role focused on generating and closing sales opportunities for industrial clients. Generate B2B leads and identify prospective clients from relevant industries. Conduct field visits to build relationships with new and existing clients. Promote and sell spring and wire products used in industrial applications. Submit quotations, negotiate terms , and follow up to close deals . Maintain and update client records, visit reports, and sales performance data . Provide after-sales support and ensure customer satisfaction. Coordinate with production and dispatch teams for order fulfillment. Meet monthly targets and contribute to business growth. Skills and Qualifications: Strong B2B sales experience (preferably in industrial products) is required. Excellent communication and negotiation skills are essential. Self-motivated and result-oriented is a must. Willingness to travel for client visits (TA/DA provided) is required. Good understanding of technical products is an added advantage.

Regional Sales and Relationship Manager The Regional Sales and Relationship Manager is responsible for driving sales growth, building strong customer relationships, and managing accounts across designated regions. This role is pivotal in ensuring market expansion and customer satisfaction in the aluminum scaffolding and construction equipment industry. Achieve sales targets and increase revenue in assigned regions. Develop and maintain robust relationships with customers, including decision-makers. Manage customer accounts and identify new business opportunities . Conduct market intelligence to understand industry trends and competitors. Provide regular reports and analyses to the National Sales Manager. Skills and Qualifications: Education: Bachelor's degree in Business Administration, Marketing , or equivalent. Experience: Minimum of 5 years in sales/relationship management in a related industry. Skills: Strong communication, interpersonal, problem-solving, and leadership abilities . Flexibility: Willing to travel extensively

Regional Sales and Relationship Manager The Regional Sales and Relationship Manager is responsible for driving sales growth, building strong customer relationships, and managing accounts across designated regions. This role is pivotal in ensuring market expansion and customer satisfaction in the aluminum scaffolding and construction equipment industry. Achieve sales targets and increase revenue in assigned regions. Develop and maintain robust relationships with customers, including decision-makers. Manage customer accounts and identify new business opportunities . Conduct market intelligence to understand industry trends and competitors. Provide regular reports and analyses to the National Sales Manager. Skills and Qualifications: Education: Bachelor's degree in Business Administration, Marketing , or equivalent. Experience: Minimum of 5 years in sales/relationship management in a related industry. Skills: Strong communication, interpersonal, problem-solving, and leadership abilities . Flexibility: Willing to travel extensively

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate fresher with PDC Undergraduate with 1+ years of experience in customer support voice process.

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.