4243 Service Management Jobs - Page 9

The Strategic Tech Enablement (aka STE) team focuses on providing services & operations support for Providence applications, portals, services, and platforms spanning across various technical stacks and supporting multiple business process ticket management for both Clinical and Non-Clinical Services. Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of Service Operations & Customer Service Support. About the Role Seni...

Responsible for implementing and maintaining automation solutions using Ansible and Ansible Automation Platform Manage and support Build Automation in a large Ansible managed Linux estate Manage and support Configuration management and enforcement in a large Ansible managed Linux estate Troubleshoot issues with Kong API and AAP orchestration of VMWare and VM builds Support Code promotions and perform Code reviews Provide L3 support, troubleshoot and resolve incidents Consultation on customer code development Support new OS versions development, deployment and configuration Requirements Highly experienced in Automation technologies Ansible, Ansible Automation Platform Experience in Configurat...

Drive end to end integration delivery through requirement gathering, analysis, design, documentation and engagement. Manage requirement gathering and analysis necessary for integration build. Assist with test scenario preparation and guidance for HRIT and HR test teams. Support and troubleshoot integrations data and functional requirements through deployment test phase pipelines. Provide HRIT integration SME production support for integration troubleshooting and analysis. Participating in change management activities which can include tasks such as timeline planning to stakeholder engagement. Assisting the implementation of solutions Requirements Strong functional skills associated with SAP ...

As a Client Service Manager II within JPMorganChase, you will lead a team to deliver exceptional customer service and operational support. Your role involves planning, managing client relationships, and addressing inquiries. You will utilize your anti-fraud expertise to protect clients and the institution. Your knowledge of market products and process automation will drive efficiency. You will manage change and resolve conflicts to achieve team objectives. Job responsibilities Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service. Utilize advanced anti-fraud awareness...

Plan and manage HR Technology API Service deliveries and tooling Plan and manage the continued adoption of API data delivery over point-to-point integrations. Plan and manage the adoption of HR future state data platform and associated data model within the HR integration API platform Create and contribute to solution designs and make judgement calls about adoption of tech debt. Build trusted relationships with the business and maintain a good appreciation of the business domain they work in as we progress down data integration platform. Communicate clearly, acting as liaison between engineering teams and senior management, translating technical details into business strategies. Develop busi...

Act as an overall architect for project delivery, solutioning and client facing activities. Leads definition & realization of architecture for omnichannel systems of engagement. Should be strong in software architecture fundamentals & assets, tools using garage method for cloud. The practitioner should have at least 3 years of experience in API and Microservices based architecture definition and implementation Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 1-3 years of experience Experience in Designs and builds solutions to move data from opera...

Opportunity Are you looking for an opportunity to work in a dynamic and growing environmentDo you like to work for the collective success of the teamWe are looking for an enthusiastic, skilled ServiceNow Developer to join our dynamic team at Swiss Re. Is this for youThen we want to get to know you! About the team We are leaders in the design, development and management of state-of-the-art service management, operations and automation solutions for our clients inside and outside Swiss Re. Our offering includes best-in-class platform and solution architecture services complemented by robust guiding principles. We apply a dynamic governance process that strikes a perfect balance between short-t...

About the Role: We are looking for a professional with an experience of 6 years in Workforce Management (WFM), reporting or data analysis within an IT service management or operations environment. Requirements: Experience in working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Hands-on experience working with ITSM tools (e.g. ServiceNow, BMC Remedy) for data extraction and reporting. Proven ability to translate raw data into meaningful insights and actionable recommendations. Proficiency in Excel, Power BI or other data visualization and reporting tools. Familiarity with ITIL processes and service management metrics. Ability to manage multiple re...

JOB SUMMARY Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Busin...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

Job Title Service Operations Manager Job Description Service Operations Manager We are looking for an experienced IT Service Operations Manager to join our team in Bangalore. So, who are we Hello, we re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We re global with offices in 18 countries and products in 16 regions. We re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do thing...

Company: Marsh Description: Mercer is seeking candidates to join our Claims Service team based in the Pune/Mumbai office. This is a hybrid role that requires working in the office at least three days a week. Specialist Claims Service (Grade C1) What can you expect: Excellent exposure to complex & diverse claims handling. Opportunity to enhance Claims knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of th...

Job_Description":" Position: Service Manager Company: Max Aircon Location: Pune, India Job Description: Max Aircon is seeking an experienced Service Manager for our Pune location with a minimum of 10 years of relevant experience in the HVAC (Heating, Ventilation, and Air Conditioning) industry. As a Service Manager, you will be responsible for overseeing all aspects of our service operations, ensuring high-quality service delivery to our customers, and managing a team of service technicians. Key Responsibilities: 1. Manage and lead a team of service technicians, including recruitment, training, performance evaluations, and career development 2. Coordinate with the sales team to understand cu...

About the Role: We are looking for a 4 to 6 years of experience in Knowledge Management, Technical Writing, or IT documentation within a service management or support environment. Requirements: Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Proficient in documentation tools such as Confluence, SharePoint, or ServiceNow Knowledge Management. Ability to translate complex technical information into clear, user-friendly content. Familiarity with ITIL and knowledge centred support (KCS) principles is a plus. ServiceNow knowledge management experience is required. Required to work in 24x5 shifts, EU, EMEA US etc based on needs. Certifi...

Co-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule. Manpower allotment day to day basis on callbacks received. Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method. Carry out NIS before taking over new construction and modernization job. Conduct toolbox talk with employees. Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits/ Toolbox Demonstration. Prepare Monthly and quarterly review report. Ensure timely Closure of T/Repair orders. Monitor how to reduce callbacks. More so on top ten calls received. / Random Check for Qua...

The Organizational Change Specialist will implement the change leadership plan to successfully transition specific functional teams and their business partners to the new Global Business Solutions+ (GBS+) model. This role requires an experienced change professional who has excelled in delivering change in complex programs and has a strong track record of success in organizational change, employee engagement, and business readiness. The success of their efforts will result in on-time transition, change risk mitigation and optimized benefit realization. Key Responsibilities: Implement change management strategies and plans that maximize employee adoption and minimize resistance. Establish and ...

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. Core Responsibilities Service Management: Overseeing the lifecycle of local applications, ensuring smooth operations, and managing service delivery across various Siemens entities like CORP, SHPL, SI, DI, and GP. Change Requests (CRs): Managing CRs and major implementations, including cloud migration, platform transformation, and analytics integration. Incident and Complain...

Role & responsibilities Job Title: Service Manager Job Location: Vikhroli - Mumbai Job Type: Permanent / Full Time Payroll: Direct Company Interview: Virtual rounds Key Result Areas: 1. Service Performance 2. Revenue Growth 3. Capability Building 4. Strategic Execution 5. Organizational Imperatives 6. Key Service Metrics 7. Handling and reviewing the Field team 8. AMC REQUISITE QUALIFICATION: Essential: Degree/Diploma in Engineering /Graduate in any field. Preferred: Degree in Engineering (Electronics) with PG in management REQUISITE WORK EXPERIENCE: Essential: 5 years of work experience for Degree in Engineering OR 7 years of work experience for Diploma in Engineering Preferred: Relevant wo...

As an experienced professional in solution selling, you will be responsible for selling Data Centre Services, IaaS, SaaS, PaaS, Private/Public/Hybrid Cloud, Colocation, Datacentre Operations, etc. Your role will involve directly hunting and securing new logos, developing relationships with key decision-makers in target segments/organizations, and selling multi-year contract/deals to renowned customers. You should be able to recognize and influence key decision-makers, act as the point of contact for technical information with customer technical stakeholders, and manage sales operations with a key focus on top-line profitability by ensuring optimal resource utilization. Your qualifications sh...

Job opening for Service Coordinator with Zinq ELECTRONICS at Navi Mumbai NOTE - If Interested mail me your updated CV on careers@zinq.in or you can call us on 98203 43217 Company Website: www.zinq.in Company Address: ZINQ ELECTRONICS PVT. LTD. 418-419, 4th Floor, Platinum Technopark, Near Vashi Station, Vashi, Navi Mumbai - 400703 Position Summary: The Service Coordinator plays a critical role in ensuring the efficient scheduling, dispatch, and tracking of service activities. This position supports the service team by coordinating work orders, managing customer communication, and ensuring timely and effective service delivery. The ideal candidate will be organized, detail-oriented, and able ...

Job Description: At EY, you will be part of a globally connected powerhouse of diverse teams, shaping your future with confidence. Join EY to help build a better working world. Role Overview: As a Senior professional with up to 8 years of experience in Service Management, specifically focusing on IT service delivery and operations, your role will involve supporting the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). You will assist in implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. Collaborating with clients to understand their service requirements and...

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Kolkata, WB. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to a...

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and is looking for a maintenance mechanic for one of our entities located in XYZ. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within itRespond proactively and quickly to fix any breakdowns, aiming to achieve fir...

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance mechanic for one of our entities located in Kolkata Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Carry out 100% of the elevator maintenance and service visits of the units within your territory Work within your defined geographical area / territory, managing the portfolio of elevators within it Respond proactively and quickly to fix any breakdowns, aiming to achiev...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...