6400 Service Management Jobs - Page 11

About The Role Skill required: Compensation & Benefits - Compensation Program Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

Job description Job Title- Service Engineer Base Location- Pune Maharashtra Job Location- On Site Job Role-T echnical Support and After Sales Service Qualification : BE/Diploma in Mechanical Engineer Required Experience : 2 to 5 Year Salary- Fixed Salary+ Accommodation+ Food & petrol allowances Notice Period- Immediate This position involves travelling PAN India at the project /site locations of clients. Key Responsibilities Include, but not limited to: 1) Installation of RMX Products at the client site 2) Giving product overview to the client's users 3) Provide technical support for the after sales serives and AMC services 4) Keep track of the AMC contract and send notification to RMX Sales...

Job Summary We are seeking a dedicated Technical Lead with 6 to 10 years of experience in Good Experience in Mainframe Good Experience in JCL COBOL VSAM Desired experience in CICS Desired experience in DB2 Experience in Agile Scrum The ideal candidate will have domain expertise in Payer and will work in a hybrid model during day shifts. This role does not require travel and focuses on enhancing our IT services. Responsibilities Lead the design and implementation of IBM Mainframe solutions to optimize business processes. Oversee the development and maintenance of CICS applications to ensure seamless operations. Provide expertise in VSAM for efficient data management and retrieval. Implement I...

Accelya is looking for a Senior Analyst - Service Management to provide high-quality operational and technical application and systems support to customers and internal business functions. You'll be responsible for a holistic view of customer processes, handling incidents, conducting detailed root cause analysis, and participating in high-priority incident resolution. This role requires strong analytical skills and a commitment to continuous improvement. Duties & Responsibilities Have a macro view of all customer processes . Handle incidents and ensure response and resolution to incidents with detailed RCA within SLAs . Participate in P1 and P2 severity level incidents to ensure timely respo...

Description We are seeking an experienced ITIL professional to join our team in India. The ideal candidate will have a solid background in IT service management and a deep understanding of ITIL best practices. You will play a crucial role in improving our IT services and ensuring that they align with business needs. Responsibilities Implement ITIL best practices in IT service management processes. Assist in the development and maintenance of service management policies and procedures. Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs). Facilitate continuous improvement initiatives across IT services and processes. Coordinate with cross-functional team...

As a skilled JIRA System Administrator with a background in Service Management, your role will involve configuring, customizing, managing, and supporting the JIRA environment, including JIRA Service Management (JSM), to ensure optimal performance and alignment with GBSs Student and Staff support portal business processes. Key Responsibilities: - Administer and maintain the JIRA platform, including JIRA Core, JIRA Software, and JIRA Service Management. - Create & Manage JIRA schemes, workflows, screen schemes, field configurations, permissions, and user groups. - Perform system upgrades, plugin management, and ensure system stability and performance. - Implement and configure integrations bet...

As the Head of Service & Operations (BCP, Compliance and Risk) at our company, your role is crucial in ensuring that our infrastructure meets business continuity and regulatory requirements, while maintaining a high level of security. You will collaborate with various Service and Operations leaders, Security teams, and other Technology teams to achieve success in this role. Additionally, this position offers opportunities for thought leadership and contribution across the wider Tech organization, positioning you for potential growth within the company. Your key responsibilities will include: - **Business Continuity**: - Strategizing and executing business continuity exercises for Technology ...

As a Resilience Lead at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects to meet plan, budget, quality, and governance standards. Your responsibilities will include spearheading the evolution of the digital landscape, driving innovation, and ensuring excellence in digital offerings to deliver unparalleled customer experiences. Key Responsibilities: - Have experience with ITIL v3 or above certification or relevant experience in an ITIL environment - Demonstrate very strong communication and stakeholder management skills - Possess experience and/or exposure with Service Risk and Control Governance, such as Technical Resilience, Capacity...

You will be responsible for ensuring that all service level agreements (SLAs) for Information Technology (IT) services across the organization are delivered according to specifications. Key responsibilities of the IT Vendor Management role include: - Interacting with vendors to address any concerns - Building and maintaining good relationships with both existing and new vendors - Communicating with vendors, conducting quality checks, and implementing improvements - Establishing standards and analyzing performance based on them - Developing, managing, and administering service management best practices - Monitoring SLA performance to ensure compliance with organizational needs and requirement...

As a Technical Specialist within Enterprise Network Services (ENS) at the company, your role will involve providing operational support for the WWT GlobalFI/Fintech Customer global Network. You are expected to have a fundamental network understanding and possess excellent knowledge of network technologies from top vendors. Working effectively as a member of a diverse geographical team and collaborating with project managers and senior stakeholders are essential aspects of this role. **Key Responsibilities:** - Conduct yourself as a seasoned technical professional. - Deliver regional One team approach as an ENS stakeholder. - Take ownership of operational excellence. - Adhere to ENS engineeri...

As the Analytics & Insights Lead, your primary responsibility is to lead the design, development, and implementation of dashboards and reports to meet business needs and drive strategic insights. You will work closely with the Data and Analytics Platforms team to leverage curated data products and build Analytics use cases. Your critical focus will be on designing, developing, and maintaining new Dashboards and reports for Sandoz business. Your role involves overseeing teams, managing vendor relationships, and aligning dashboard and reports with the organization's objectives and industry standards. Strong leadership, forward-thinking strategy, and the ability to address complex challenges wh...

As an Operations & Systems Management professional in this role, you will be responsible for overseeing various key aspects to ensure efficient project planning, incident & service management, vendor management, compliance, risk management, and process improvement. Your main responsibilities will include: **Role Overview:** You will be managing project planning activities with vendors and different departments, including finalizing project budgets, timelines, and operating plans. Additionally, you will generate a detailed operating plan and implement project management methodologies to track progress effectively. **Key Responsibilities:** - Evaluate and validate the resolution of incidents a...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience i...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Business Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve t...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Field Service Management, SAP Field Logistics Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified ne...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of...

About The Role Skill required: Payroll - Payroll Process Design Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that appli...

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow HR Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow HR Service Managem...

About The Role Job Title Workplace – Transport Zonal Assoc Manager Career Level Assoc Manager Workforce CS&S Skill Track Workplace Solutions, India Specialty Employee Transportation Management Job Summary The Workplace Transport Zonal Lead is part of the core workplace transport operations team and responsible for managing the transport operations across NCR, Jaipur and Kolkata She/He will be responsible for effectively managing the transport operational delivery across their respective zone. Through strong governance capabilities and collaborative skills, the zonal lead will work closely with his/ her Supervisor (Workplace India Transport Operations Lead, key stakeholders, other corporate f...

About The Role Skill required: Sales Operations - Sales Operations & Execution Analytics Designation: IT Service Management Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more t...