1024 Service Management Jobs - Page 11

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement solutions that enhance user experience and efficiency.- Conduct testing and troubleshooting to ensure application functionality.- Provide ongoing support and maintenance for developed applications. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow modules. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

The candidates should have exp. in Service Marketing / Service Product Sales marketing and have to bring orders from customers for the company's service products Coordination with service team for required sales activity & handled customer complaints Required Candidate profile Industry Machine tool / Manufacturing Sector/ Automotive Industry Serve customers by identifying their needs and engineering adaptations of our products and services.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for HR applications.- Design and develop scalable and efficient applications using ServiceNow HR modules.- Create technical specifications and documentation for application design and development.- Perform unit testing and debugging of applications to ensure quality and functionality.- Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Good To Have Skills: Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration- Strong understanding of HR processes and workflows.- Experience in designing and implementing HR solutions using ServiceNow HR modules.- Knowledge of ServiceNow HR best practices and industry standards.- Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Communications Service ActivationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Metasolv M6 - Oracle Communications Order and Service Management (OSM).- Good To Have Skills: Experience with Oracle Communications Service Activation.- Strong understanding of application design and architecture principles.- Experience in managing application lifecycle and deployment processes.- Proficient in troubleshooting and resolving application-related issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with cross-functional teams to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine designs and iterate on solutions, ensuring that the applications are user-friendly and efficient. Your role will also include testing and validating applications to ensure they meet the defined requirements and provide value to the users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application design.- Develop and document application specifications and design documents.- Participate in testing and validation of applications to ensure they meet business needs. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application design principles and methodologies.- Experience with business process modeling and requirements gathering.- Familiarity with software development life cycle and agile methodologies.- Ability to create user-friendly interfaces and enhance user experience. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders System monitoring and responding to any system alerts. Follow escalation procedures for critical incidents. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review. Develop knowledge base on exception handling , system runbook etc. to shorten resolution time in incident management and service recovery. Producing DevOps and Service Management metrics and reports Actively engage in continuous improvement objectives defined by the IT Service Management managers. Reviewing changes and participation in Internal Change Reviews. Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision. Requirements To be successful in this role, you should meet the following requirements: Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management. Experience with ALM tooling such as App Dynamics and Splunk. A proven track-record of developing and delivering service improvements. Proven and extensive experience of service management application production support with knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools e. g. Jira Service Desk. A flexible committed approach, a willingness to work outside of core hours. Domain knowledge of IWPB products and journeys is desirable but not essential. Strong communication and interpersonal skills

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Should be fluent with use of the tooling / MI enhancements to provide business and IT with key information which can be used to drive quality, cost and productivity actions. Drive down outstanding problems, perform pro-active problem management, report on service quality and identify opportunities for reduction in cost. Work closely with support, development and business teams to ensure quality objectives are agreed and met. Engage with stakeholders within value streams to ensure a standard approach and adherence to group directives/policies. Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Adhere to all relevant processes/procedures and liaise with Compliance department about new business initiatives at the earliest opportunity. Design, develop and implement various dashboards using Service Now as the HSBC Group recognized Service Management tool. Ensure adequate training is provided whenever there is a change in process. Foster a culture of compliance. Pro-actively review services and identify preventative measures to reduce risk profile. Demonstrate agility while respond to customers needs. Requirements To be successful in this role, you should meet the following requirements: ITIL implementation of service management disciplines, processes tools in previous role. Practical hands of knowledge of Service Now and Qlik Sense report development, Strong analytical skills, lateral thinking, planning and interpersonal skills. Ability to think creatively to drive innovative solutions. Ability to communicate with impact, both verbal and written. Strong prioritization, co-ordination root cause investigation skills. Confident decision maker and demonstrates task and objective ownership. Ability to work as part of a Global virtual team across multiple regions. Strong interpersonal skills with ability to build maintain relationships and work collaboratively across boundaries. Excellent oral and written communication and presentation skills in English and Ability to communicate with impact. Can do attitude with the willingness to take ownership. Desired Skills: Understanding of DevOps Tooling. Tooling and automation related experience such as use of MS Sharepoint, Advanced Excel including Macros, JIRA / Confluence tools will be a plus. Awareness of SRE Fundamentals - SLO\SLI\Error Budget. Experience and knowledge in Financial Industry as Service Management or Production Support, better have customer facing support experience. .

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Handling workshop operations Part Inventory, Availability, Sales & Marketing Customer Satisfaction & Key Account Management Site Management & Quality Management System People Management, Warranty and Workshop Administration & Post Sales Service Required Candidate profile Exp 4+ Years in handling workshop operation in commercial vehicle industry Commercials understanding of Markets & CV business (P&L) Technical & Commercial Knowledge Should be Technical Graduate

Maintaining Customer Satisfaction Index (CSI), Dealer Satisfaction Index (DSI), Mean Time to Repair(MTTR).Following up on pre-delivery inspections (PDI), installations, delivery challans (DC).Leading a team of over 20 service technicians/engineers

The Role: This role involves service management and performance and quality management. Working with physical and virtual teams you will be liaising with a variety of stakeholders includingthird party providers and Worley s Senior Leadership, building strong relationships to enable effective communication between departments and IT providers. Responsibilities will include: Monitoring of IT services and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensure every problem reported from the region is serviced in line with the customer expectations and SLAs agreed with service partners Analyzing third-party as well as internal processes, creating and recommending strategies for service delivery optimization Act as voice of customer on behalf of the senior leadership within the region. Providing accurate andregular reportsto the management on performance of the service delivery in the region Building strong relationships with service partner teams and internal stakeholders to enable effective dialogue exchange between departments and IT partners About You To be considered for this role it is envisaged you will possess the following attributes: 8+ years of experience in an IT service analyst role or similar in a large global process based organisation Sound knowledge ofescalation procedures, incident management, problem management, asset management, configuration management and other disciplines related to service delivery Information Technology Infrastructure Library (ITIL) Certification Excellent relationship building and stakeholder management skills A great communicator (verbal and written) Tertiary qualifications in Engineering preferred

Description The Lead Service Engineer will be responsible for overseeing service engineering projects, providing technical support, and ensuring high-quality service delivery in alignment with client needs and company standards. Responsibilities Lead and manage service engineering projects from inception to completion. Provide technical guidance and support to junior engineers. Perform troubleshooting and maintenance on various systems and equipment. Ensure compliance with safety and quality standards in all engineering activities. Collaborate with cross-functional teams to optimize service delivery. Conduct training sessions for team members and clients on system operations and maintenance. Skills and Qualifications Bachelor's degree in Engineering (Mechanical, Electrical, or related field) is required. 2-6 years of experience in service engineering or a related field. Strong understanding of mechanical and electrical systems. Proficiency in troubleshooting techniques and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with industry standards and safety regulations.

To supervise already established Toll free service for all India for servicing in guarantee period by franchise and Company employee on service CRM. Required Candidate profile Service franchise management, CRM handling, Toll-free customer service management..

Role Overview: You are responsible for defining commercially aware and technically astute solutions that both align to and inform architectural direction while balancing the typical constraints evident on project delivery, principally across a range of global and shared assets within Cigna International Health Your role is embedded within the Cigna International Health Delivery Services function that works collaboratively with senior stakeholders to define strategic direction, thereafter, ensuring that intent is reflected in business solutions. You will be comfortable leading and defining effective business solutions within complex project environments, demonstrating the maturity to build strong working relationships across Business, IT, and 3rd Party stakeholders. Key Responsibilities: Drive the definition and delivery of solution designs in an agile environment, working through business and technical requirements to describe a holistic view of a target service that meets both business and operational expectations across a range of global assets and services that aligns to strategic roadmaps Contribute to the development of strategic roadmaps, architectures and technology standards and the adoption of new technologies Develop and maintain all relevant architectural artefacts Participate in and be a key contributor to architectural governance processes Develop expertise and knowledge of key assets and platforms across a broad spectrum of architectural concerns - application, data, integration, infrastructure, deployment and operations, security etc. Provide technical leadership and strategic guidance on integration strategies, standards and best practices aligning with health insurance business objectives and driving digital transformation initiatives Identify, assess and implement appropriate management strategies for architectural risks Collaborate with and mentor/support colleagues within the architecture and delivery teams to promote adoption of best practices Actively participate in the full project lifecycle from early shaping of high-level estimates and delivery plans through to active governance of the solution as it is developed and built in later phases Accountable for the architecture and quality assurance of key design elements across a wide range of solutions and systems Become a trusted advisor to senior stakeholders promoting modernisation and simplification of the technology landscape aligned with strategic roadmaps Skills and Experience: At least 10 years of Technology experience and 4 years in a Solution Architecture or Lead Technical Design role. Breadth of experience and technical acumen across applications, data, integration, infrastructure, security, service management, business process architecture capabilities Commercial awareness incorporating financial planning and budgeting A track record of working successfully in a globally dispersed team would be beneficial Proven experience in designing, implementing and governing integration architectures that enable seamless data exchange between disparate systems, applications and services, utilizing technologies such as APIs, microservices, messaging queues, ESBs, and iPaaS Proficiency in using architecture design and modelling tools (e.g. SAP Lean IX, IBM Rational Software, ArchiMate etc.) Expertise in using integration platform & tools and data transformation & mapping tools

Responsibilities: Manage warranty claims & returns after sales service operations Ensure customer satisfaction through timely resolutions Lead service team performance improvement Travel allowance

job requisition idR009622 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title ServiceNow Developer Location: Hyderabad, India Employment type Full time, regular, hybrid work arrangements Benefits Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support The job AVEVA is expanding the applications team focussed in ServiceNow platform. As a ServiceNow developer, you will be responsible for development & maintenance of AVEVAs ServiceNow platform, which supports IT service management to automate business processes. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations. Key responsibilities Develop and maintain ServiceNow application & integrations. Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization. Write efficient & high-quality code which is scalable & maintainable. Develop and maintain technical documentation for ServiceNow applications and integrations. Create go-to-market proof-of-concept applications on the ServiceNow platform. Create unique service portal pages and widgets to aid the business organization. Ensure that ServiceNow applications are stable, scalable & secure. Troubleshoot & debug issues in ServiceNow applications and integrations. Stay up-to-date with the latest ServiceNow technologies and trends. Qualifications: Minimum 2+ years of experience as a ServiceNow developer. Minimum 1+ years of experience in end-to-end ITSM/HR Project implementations. Essential requirements & skills: Extensive knowledge of JavaScript. Knowledge of CMDB Implementation. Familiarity with UI, SQL, HTML and CSS. Knowledge of XML and structural programming concepts. Experience using the ServiceNow platform. Knowledge of ITIL processes. Advanced problem-solving ability. Hands on in Glide Scripting, Java Script, HTML, CSS,XML, AJAX & Angular JS. Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. A fundamental understanding of ITSM, ITIL or CMDB. Should be a ServiceNow Certified Consultant i.e., CSA, CIS-ITSM. End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge. Excellent communication & presentation skills. India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process

The Senior Change Manager ensures that day to day the team functions effectively and we deliver a service of high quality that delights our users. Deep knowledge is required across the Change Management Practice, ServiceNow, PowerBI, OKRs, KPIs, AI/ML, Stakeholder Management, Risk, Audit, Compliance in order to act as our authority in this space. Comfortable with managing multiple stakeholders and competing demands, this role has a strong eye on improving what we do, with a focus on machine learning, deeper trending, industry standard metrics and AI so that the team is at the forefront of innovative solutions in a cost and time effective way. That said, you are also happy to roll up your sleeves and get involved in day to day activities if the need arises. About you You have a deep understanding Change both as a process and also from a workflow perspective in ServiceNow. Coupled with a solid understanding of risk, controls, audit and compliance and are comfortable and in control during audits. You are able to break down complex requirements and create dynamic solutions which automatically meet our standards, controls, has minimal manual touch points, empowers our customers to yield desired results. You know what good looks like for Change Management, and you re able to engage with teams and negotiate with senior stakeholders both within ESM and across Fidelity globally to get the desired outcomes.

Job Title: Product Manager Are you a data-driven, detail-oriented professional with 3+ years of experience in product management or analytics? Swivl is looking for an ** Product Manager** to join our fast-growing team in Bangalore. If youre passionate about optimizing user experiences, leveraging data for product innovation, and working in a high-impact role, this is an exciting opportunity to make a difference! About Us At Swivl, we are revolutionizing the Field Service Management (FSM) industry for small and midsize businesses (SMBs). Our powerful FSM platform helps businesses in plumbing, electrical, landscaping, roofing, and other service industries streamline operations and maximize profitability. With nearly a decade of real-world validation, we are now scaling our technology, enhancing our UI/UX, and introducing new innovations to disrupt the FSM landscape. As a Product Manager, you will play a crucial role in shaping our product roadmap, enhancing user experiences, and ensuring data-driven decision-making. Key Responsibilities As a Product Manager at Swivl, you will: Own the product lifecycle : Define, prioritize, and deliver features that align with our vision and market needs. Deeply understand the user : Collaborate with customers, sales, support, and research teams to identify pain points and translate them into product opportunities. Drive discovery and delivery : Lead product discovery efforts, including user interviews, competitor analysis, and prototype validation. Translate findings into actionable requirements. Create clear specs : Write detailed product requirements (PRDs), including user stories, workflows, edge cases, and permission logic. Collaborate cross-functionally : Work closely with Design, Engineering, and GTM teams to ensure smooth and timely delivery of features. Measure success : Define KPIs and success metrics for product features. Analyze usage data to inform future iterations. Champion the roadmap : Contribute to Swivl s product strategy and maintain a customer-first roadmap aligned with business goals. Required Skills 3+ years of product management experience, preferably in B2B SaaS. Strong understanding of field service workflows (CRM, scheduling, estimating, invoicing, etc.) or a passion to learn them quickly. Ability to write detailed product specs and user stories with edge case and permission handling. Excellent communication skills and the ability to collaborate across teams. Proven ability to ship and iterate on products with measurable results. Strong sense of ownership and a bias toward action. Experience working at a SaaS startup or with SMB customers. Familiarity with AI/ML-powered features or integrations. Exposure to ERP, FSM, or vertical SaaS platforms. Technical fluency or ability to work closely with engineers on API/integration-heavy projects What We Offer A dynamic, fast-paced environment where you ll work on high-impact projects from day one. Growth opportunities in a product-driven, technology-focused company. Exposure to cutting-edge technologies and the opportunity to shape the future of FSM software. Competitive salary and benefits package, including health insurance, paid time off, and more. A chance to be part of a mission-driven team that values innovation, ownership, and problem-solving. Interview Process Product Interview (90 min): A deep dive into your problem-solving approach, analytical skills, and product mindset. Managerial Interview (30 ): Understanding collaboration, communication and management skills HR Discussion: Cultural alignment, career aspirations, and compensation details (for selected candidates). If you re passionate about building great products, optimizing user experiences, and making data-driven decisions, we d love to hear from you! Apply Now!

Job Title: Business Service manager. Key Accountabilities. Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met. Assess project issues and identify solutions to meet productivity, quality and customer goals. Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance). Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience / Skills / Qualifications. Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have). Project certifications as PMP, Prince (good to have). Proficiency in managing ITSM tools, preferably ServiceNow. At least 5 years proven experience as project manager and service manager. In depth and proven experience in Telecommunications environment. Agile project delivery. Experience at working in a fast moving and changing environment. Ability to provide direction and work with virtual, international teams. Self-motivated and flexible with a can do attitude. Proficient English skills .

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. & Summary Responsibilities Azure Migration Azure Administration CI/CD / Azure DevOps Git Shell Scripting / Python / Powershell 1 mandatory certification Any AZ 900 not to be considered (AZ 104 preferred) Mandatory skill sets Devops Preferred skill sets Years of experience required 3 to 7 years Education qualification B.Tech, B.E Education Degrees/Field of Study required Bachelor of Technology, Bachelor of Engineering Degrees/Field of Study preferred Required Skills DevOps Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more} Travel Requirements Government Clearance Required?

As an IT Manager CFS for the Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas customers. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. Responsibilities include gathering requirements, developing, and delivering projects using DHL technology platforms, collaborating with vendors and internal teams to facilitate technical integrations. This role requires a blend of business and technical expertise, strategic vision, and the drive to execute in alignment with business objectives and Group guidelines. Key Responsibilities: Possess knowledge of the Software Development Life Cycle (SDLC). Gather requirements to understand the business environment, processes, workflows, and functional needs. Understand DHL data models to generate reporting, analytics, web, and other IT solutions based on business needs. Thoroughly understand the business needs the product is designed to meet and use this understanding to guide testing. Execute quality control tests to validate deliverables and ensure they meet documented requirements. Document product content and specifications using internal tools. Collaborate with team members to ensure product and process quality. Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, system requirements, and best practices. Engage with various stakeholders, including Business Owners, Product Owners, Infrastructure Teams, Support Teams, and Testing Teams. Interact with the team, customers, operations, and management using strong written and verbal communication skills. Ensure deliverables are high quality, meet documented requirements, and are completed on or ahead of schedule. Manage the change and release process to production. Operate effectively in a high-change environment. Meet aggressive deadlines and provide quick turnarounds. Ability to work and move forward independently with limited oversight from management. Manage relationships with vendors to ensure timely delivery of services. Build strong, trusting cross-functional relationships with DHL Group Managers. Chase owners or actions, escalate when required, and push back in a professional, documented manner. Can-do attitude to document solutions and decisions for stakeholders to review and confirm. Make informed decisions to drive project success, resolve conflicts, and ensure project objectives are met. Manage projects in a matrix organization. Ability to consistently manage demanding internal and external senior stakeholders. Required Skills and Abilities: Educational Background: Bachelor s degree in computer science, Information Systems, or a related field (preferred). Project Management certification is an added advantage. Technical Expertise: Proficient in relational database design and management techniques. Strong ability to execute complex SQL queries for reporting purposes. Knowledge of data analytics and reporting tools. Familiarity with customer integrations, including EDI and API. Understanding of information processing principles and practices. Strong knowledge of system and software quality assurance best practices and methodologies. Domain Knowledge: Knowledge of Logistics and Supply Chain; experience in these fields is preferred. Soft Skills and Communication: Excellent oral, interpersonal, and written communication skills. Strong customer-facing skills with the ability to communicate technical concepts in user-friendly language. Exceptional writing and documentation abilities. Strong verbal and written communication skills to effectively interact with stakeholders. Problem-Solving and Decision-Making: Excellent decision-making abilities and problem-solving skills. Highly self-motivated and detail-oriented, with the ability to prioritize and execute tasks in high-pressure environments. Research and Learning: Able to conduct research into application issues, emerging technologies, trends, standards, and products as needed. Project Management and Organization: Ability to manage small to medium-sized projects. Proficient in Microsoft Teams, PowerPoint, Project, and Microsoft Office Suite. Analytical and Interpersonal Skills: Strong analytical skills with a deep understanding of end-user needs and requirements. Capable of conducting research to resolve issues or improve processes.

Primary Purpose of Job: Stantec is an engineering design and remediation leader in global infrastructure, water resources, buildings, mining, power & dams, and oil & gas sectors. We provide, program management and technology solutions for the environmental, water, wastewater, energy and power markets in North Americas, Europe, Middle East, and Asia Pacific regions. Stantec s Pune, India office is looking for a Network Modeller to join our team and work in Water group. Contribute to the ongoing growth of Stantec ResourceNet Private India Ltd by providing technical expertise in specialist areas of wastewater network modelling. To be involved in the implementation and delivery of leading edge programmes and projects. Support project managers/team leader by providing technical expertise to ensure that project outcomes in terms of profit, schedule, technical and quality standards, meet both the client and Stantec expectations. Key Accountabilities: Hydraulic modelling Model build and verification Optioneering & Outline Design of hydraulic solutions Development Impact Assessment Preparation of technical reports / drawings, Working with GIS databases, Handling and managing large data sets for analysis Carry out other duties as may be assigned from time to time by supervisor/management, Need to work off-hours for client co-ordination: Occasionally Need to travel off-shore for training/on-site work: Occasionally Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. Person specification Master s degree in civil/ Environmental Engineering Understanding of hydraulic modelling, run-off models and hydraulics (gravity & pressure networks) Knowledge of hydraulic modelling software, StormCAD, InfoWorks CS, InfoWorks ICM, and InfoSWMM preferred Have excellent data manipulation abilities (MS Excel/MS Access database type packages) Knowledge of GIS packages: Mapinfo, ArcGIS preferred. Technical report writing skills Competent level of client service management, i.e. able to interface with clients and to build and maintain lasting, positive relationships with our Clients Capable to analyse, assess, evaluate the issues, complexity pertaining to projects / work packages and support the team lead in mitigating them in advance Rigorous attention to detail, able to understand and adopt workflows and commitment to personal professional development Competent level of baseline skills, i.e. professional and confident with the essential, basic business and communication skills that are required for career growth in all positions Flexible attitude to accepting different work assignments and pro-active attitude to execution / delivery Person specification Master s degree in civil/ Environmental Engineering Understanding of hydraulic modelling, run-off models and hydraulics (gravity & pressure networks) Knowledge of hydraulic modelling software, StormCAD, InfoWorks CS, InfoWorks ICM, and InfoSWMM preferred Have excellent data manipulation abilities (MS Excel/MS Access database type packages) Knowledge of GIS packages: Mapinfo, ArcGIS preferred. Technical report writing skills Competent level of client service management, i.e. able to interface with clients and to build and maintain lasting, positive relationships with our Clients Capable to analyse, assess, evaluate the issues, complexity pertaining to projects / work packages and support the team lead in mitigating them in advance Rigorous attention to detail, able to understand and adopt workflows and commitment to personal professional development Competent level of baseline skills, i.e. professional and confident with the essential, basic business and communication skills that are required for career growth in all positions Flexible attitude to accepting different work assignments and pro-active attitude to execution / delivery

Service Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved Contribute to the continual improvement of service delivery across all channels of colleague communication What you ll be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions Supply first-line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc Perform assessment, triage, research, and resolution of basic incidents and requests Engage other Service Desk resources or appropriate second and third-level service resources to resolve incidents beyond scope of ability or responsibility Make sure incidents and requests are accurately logged, assigned, tracked, and responded to promptly, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress promptly Communicate with the Colleague Care team where necessary to make sure that escalated issues have proper attention and visibility Create a positive colleague support experience and build robust colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude Identify service improvement opportunities for key service management stakeholders Work with Incident and Problem management teams on individual proactive and reactive issues as necessary Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact Mentor junior analysts and assist in the training of new analysts Manage content in the Knowledge Management system You will report to the Team lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Outstanding customer service skills and a customer first mentality are a must Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems Subject matter ability in multiple areas of support Robust technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies Excellent verbal and written communication skills and telephone manners Ability to build Robust relationships with key stakeholders across the organization Ability to think logically to analyze, troubleshoot and resolve complex issues Must be professional, courteous, and enjoy working with people; critical thinking, creativity, and resilient judgment are expected Robust interpersonal skills and the ability to work within a team Ability to work in a fast-paced, high-pressure work environment Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must Bachelors degree or relevant experience required ITIL Foundations Certification a plus Additional international language capability is a plus Desired Skills and Abilities: Supervisor is Regional Colleague Services Manager, with operational oversight and instruction provided by Service Desk Team Lead Ability to build effective working relationships across all areas of the business and IT Cooperation and collaboration with peers to jointly improve the way service is delivered Collaboration with Service Managers and Service Control to identify service improvement opportunities Ongoing interaction with Colleague Care on escalations, end-to-end ticket ownership, and overall process improvement Achievement of standard service levels, both individually and as part of a team Make sure personal interactions deliver outstanding colleague satisfaction as demonstrated through high colleague satisfaction survey results Respond to colleague contacts and escalations within agreed timelines Illustrate incremental increase in baseline SLA adherence and first-line resolution rate Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Job Description : Job Title: Business Analyst About us: With over 200 brands sold in nearly 180 countries, we re the world s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you ll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster. Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking. About the team: TE About the role: IT Business Analyst role is responsible for delivering business value within customer value stream by partnering with commercial and project delivery team. You will work closely with the commercial team / market leads to identify key priority area of investments, drive Process excellence Initiatives and Projects across the markets and bring efficiencies and effectiveness in processes. The role requires excellent knowledge on sales force automation (SFA) tools, ecommerce solutions, data analytics and practicable working skills in business environment. Core element to this role is to support SFA product to ensure new and existing business users realise business value and ensure investment is aligned to overall organisational strategy. This role is based in India but with responsibilities spanning a cross multiple location where Diageo operates. Role Responsibilities: Responsible for overall end-to-end SFA support, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency. Work with other teams to develop product roadmap plans, process improvement and innovation strategy for SFA, ecommerce and analytic tools. Be interface between the technical team and business and aid in requirement collection, refinement and prepare user story into backlog, development cycle and implement user acceptance testing. Closely work with global vendors and market specific vendors in the execution of service level agreement and service management of the application and infrastructure as per the contracts and carry out regular performance reviews. Support in shaping up business case, conducting discovery activities and take up relevant process mapping/ value stream mapping techniques to identify gaps, inefficiencies and create lean and agile processes. Develop measurement capability to supervise and repcritical metric KPI, SLAs, OKR for the implemented investment Vs benefit realized. Co-ordinate with external partners / vendors on development activities that require multi-functional undertaking. Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required. Experience / skills required: Bachelor s Degree or equivalent experience in IT, computer science, business or related field. 3-5 years of professional experience in digital and technology space with working exposure in a reputable software development environment. Leadership capability that ensures you stay focused on priorities by adopting Diageo leadership behaviours namely collaborate efficiently, act critically, experiment and learn and be externally curious. Demonstrable understanding of quality and process improvement methodologies (Six Sigma, LEAN, ITIL) Working experience with collaborators located over a geographical spread (remote working), from multiple cultures, and based internally and externally Demonstrable experience in agile project management domain and user story mapping, integration technologies is A MUST. Good understanding of the commercial / business knowledge in sales, marketing and finance. Good technical skills sets on salesforce automation, ecommerce, digital marketing, Gen AI , web development, data analytics is required. Excellent remote working knowledge, communication and customer management skills Proficiency with agile development tools (ADO, JIRA etc), process mapping / documentation tools. Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you so that you re supported to own your wellbeing and balance your priorities from day one. Rewards & Benefits Statement: TE Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We adopt diversity in the broadest possible sense. This means that you ll be welcomed and celebrated for who you are just by being you. You ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you gather this information when you submit your application. Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : 2025-05-28