8448 Service Management Jobs - Page 10

Role ITIL Process Operations Consultant (Skills - ITIL / ITSM) Job Title Associate Consultant / Sr Business Analyst (ITIL) Job Description Tech Mahindra delivers large application maintenance support (AMS) -managed services and IT Infrastructure managed services (IMS) to many customers. As part of AMS and IMS delivery, Tech Mahindra will also implement Service Management Office (SMO) which will implement and operate ITIL best practices. This role will be part of SMO working in AMS/IMS engagements We are currently looking for ITIL Process operations consultants. Person in this role should work as process coordinator for Major Incidents/Incident/ Problem / Change / Release/Requests/Knowledge M...

Job Purpose This position is open with Bajaj Finance Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets Meeting the Target on Cost of Debt Management Services Ensuring meeting PI Targets within cost limit specified on monthly basis Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force Ensure adherence to the Code of Conduct Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fra...

You ll experience a modern and engaging environment at Lytx : Thrive with a competitive salary that ALSO incl udes an annual bonus plan. Enjoy a hybrid working model that enables work-life balance. Work with innovative technology. Feel challenged in a collaborative environment with joy of creation. You ll Get To: Design and develop video telematics devices software. Work across multiple platforms based on Android and Linux Debug complex multithreading, IPC, and interrupt-driven systems. Collaborate with system, hardware, QA, and platform teams to ensure cohesive integration with overall architecture. Participate in code reviews, documentation, and continuous refactoring to maintain code qual...

Handle a portfolio of GCR clients and a team of analysts Act as the first point of escalation relating to quality and service delivery Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently Understand client requirements and ensure engagement processes meet requirements Identify pain areas in the processes and create enablers to overcome process issues Apply project management concepts to manage engagement delivery Monitor and flag engagement and people issues to local and engagement leadership Identify service delivery and process gaps which can be fixed to improve service delivery Consult with offshore teams on best practices for...

Responsibilities: * Manage service operations with focus on customer satisfaction * Collaborate with sales team to identify upsell opportunities * Ensure timely resolution of service issues using UPS systems knowledge *Team Handling Experience Annual bonus Provident fund

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that appli...

Job Description Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, ...

SERVICELY ANALYST - HR & PAYROLL TRANSFORMATION Global HR & Payroll Services, the HR Hub Melrose, Johannesburg, South Africa A global enterprise has just selected Servicely as its new Service Management platform and is about to roll out a major transformation across HR Operations, HR Services, and Payroll. They re now looking for a Servicely Analyst someone who knows the platform inside out to design, build, and lead the implementation from the ground up. If you ve ever wanted to shape how a global organisation delivers HR and Payroll services through automation, AI, and digital workflows, this is that moment. Primary Task & Key Responsibilities: - Own the design and configuration of Service...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

What youll be doing Review supplier planned work notifications to determine if they impact the Core network or individual customers. If Core-related, manually raise a ServiceNow change, ensuring policy compliance, accurate inventory, and technical assessment. If customer-specific, route to the appropriate team. Assess BT-raised ServiceNow changes for compliance with Planned Works and Network Activity Policies. Provide impact analysis for service-affecting changes. Respond promptly and professionally to escalations and queries, ensuring information is appropriate for the audience and maintains compliance. Check protection schemes and route protections where needed. Understand network topology...

Role Overview We are looking for a dedicated Scrum Master to lead our IT Service Management (ITSM) team. Unlike traditional software development, our team manages a high volume of operational work, including incident resolution, service requests, and platform improvements. You will be the champion of Agile values, ensuring the team remains focused on high-priority service stability while maturing their self-organizing capabilities. Key Responsibilities 1. Agile Ceremony Facilitation Daily Stand-ups: Lead daily syncs with a focus on flow. Identify blockers preventing ticket resolution and manage the intake of "unplanned work" (Incidents). Sprint Planning: Facilitate planning sessions that bal...

About The Role Project Role : Test Automation Lead Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Test Automation Lead, you will lead the transformation of testing into a conti...

Are you passionate about operational efficiency and committed to fostering strong, value-driven client relationships, we invite you to explore this opportunity. As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, long-term retention, and sustainable growth across food court operations. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven t...

Roles and Responsibilities Provide after-sales service support to customers by performing repairs, maintenance, and servicing of electronic equipment such as PCBs, PCB soldering, and field services. Conduct site visits to diagnose issues with customer's installed base stations and perform necessary repairs or replacements. Collaborate with cross-functional teams to resolve complex technical issues related to telecom infrastructure. Maintain accurate records of all work performed on customer sites, including inventory management and reporting. Ensure timely completion of tasks assigned by supervisors while maintaining high levels of quality standards.

Educational Requirements Bachelor of Engineering,Bachelor of Design Service Line WONG DOODY Responsibilities Were seeking a Service Designer to transform how we deliver value to customers!In this role, youll focus on orchestrating seamless, end-to-end service experiences across our digital products. Youll bring together user research, journey mapping, and systems thinking to ensure that our services work well at every touchpoint online and beyond.Key Responsibilities:Service Design Strategy Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes. Use research to identify pain points and opportunities in the customer experience. Translate comp...

Educational Requirements Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master of Business Administration,Bachelor Of Science,Master Of Science Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobil...

Educational Requirements Bachelor of Engineering,Bachelor of Design Service Line WONG DOODY Responsibilities Role Overview:We are seeking a highly skilled Data Visualization UX Expert to lead the design and delivery of intuitive, user-centric data platform-agnostic visualization solutions. This role serves as a strategic bridge between data engineering and user experience, transforming complex datasets into intuitive, actionable visual interfaces that drive decision-making and operational clarity. Key Responsibilities:Design and Deliver Visual InterfacesDevelop interactive dashboards and visualizations that simplify complex data and enhance user comprehension across platforms.Cross-Functiona...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Master Of Technology,Master Of Comp. Applications,Bachelor Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk pla...

Description About the job: Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry. At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics. You may visit our website for more information at www.anton-paar.com Also, you may like to have a glimpse about the culture at Anton Paar India at This role is responsible to handle the service calls and the requests for the installation and ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage ...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or appl...

As an experienced and dynamic AMS Manager (HCM), your role involves leading and managing the Application Management Services (AMS) team to ensure smooth operation and continuous improvement of application services for clients. You are responsible for overseeing the delivery of high-quality support, enhancements, and optimization capabilities to meet business needs and performance standards. **Key Responsibilities:** - Lead and manage a team of AMS consultants to deliver services to various enterprise clients. - Conduct daily scrum meetings and oversee day-to-day operations, ensuring SLAs and KPIs are consistently met. - Plan Onboarding of Client and continuously enhance the AMS account plan....