1024 Service Management Jobs - Page 10

Operational Process Analyst Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a can do attitude who inspires others? About the Business LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com . About Our Team Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. About the Role As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy. Responsibilities Drive adherence to the global change and configuration management process. Lead process improvement activities. Conduct testing of service management tools and write process use cases. Review all production changes for compliance with global change and configuration policies. Develop modifications and enhancements to global change and configuration policies. Provide training on change management and tool utilization . Manage the Change Advisory Board (CAB). Identify tool improvements for streamlining processes. Requirements Strong knowledge of batch processing. Excellent written communication skills. Strong change management skills. Understanding of change request processes. Experience providing analytical support for system interfaces. Ability to escalate issues using good judgment. We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria. Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .

We are seeking a Service Manager with extensive experience in managing global teams within the service management domain, particularly focusing on customer interactions across Europe and the ASAP region. The ideal candidate should possess substantial expertise in various automation tools, with a strong emphasis on UiPath. This role requires a minimum of 8+ years of experience in IT with service management expertise , overseeing any Robotics platforms or any Data Platform, coupled with knowledge in cloud technologies. Join our dynamic team and contribute to our innovative projects. You will . Take ownership of UI path Race robotics platform service and manage the end to end Processes. Act as Single Point of Contact for the entire department for Service Management related activities, especially in Robotics area . Create opportunities for synergies across the various applications by leading Service Management Processes. Support Risk Management and Remediation Activities Processes. Ensure stable and efficient operation of services including availability, capacity of services. Support with cost and revenue management, financial tracking and reporting. Guide technical teams in process implementations and continuous improvement. Ensure security best practices are followed and manage security tools and protocols. Collaborate with software development teams to ensure best practices for continuous integration and continuous delivery. Stay up-to-date with emerging cloud technologies and industry trends. Create and maintain comprehensive documentation for all implemented systems and processes. Act as bridge between team in Germany and India. - Manage and improve inter-cultural awareness in teams. - Conduct inter-cultural trainings. Prepare and conduct meetings and agile ceremonies with project teams and stakeholders . Manage the Change Management , Incidents and problems . Managing global teams. Understanding of Insurance processes . Experience in coaching, change management and conflict resolution . Strong communication skills. Your skills. Bachelors degree Computer Science, Management Information Systems or related. Recommended to have 8+ years of relevant experience in IT operations with relevant experience in Service Management. Strong expertise in Robotics Platforms and UI path area . Proven Stakeholder Management across several business levels and strong process/project management skills (ITIL training or certification desirable). Service Management experience in at least two areas (Incident, Problem, Change, Release, Risk, Configuration, etc.). Strong budget and cost-effective planning and design skills, with proficiency in MS Office Suite. Continuous learning mindset, highly independent and persistent working style, and ability to communicate ideas effectively. Strong analytical skills and ability to develop comprehensive business cases. Cultural sensitivity and understanding of business practices in both countries. Exceptional interpersonal and negotiation skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and project management abilities. Proficiency in Microsoft Office Suite and relevant business software. Good understanding of the below tools. Project Management tool JIRA/Confluence. PowerPoint presentation. MS Office, Excel, Visio. Waterfall and Agile methodologies. PMP /PRINCE, ITIL Certification. A track record of Independent worker but a team-player; self-starter; business-minded; pragmatic; result-oriented with a can-do attitude. Ability to deliver high-quality results; and takes ownership of initiatives. Engaging personality who is able to build and maintain good working relationships and strong professional presence. Your benefits. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology . Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum \u2013 from one of the industry\u2019s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement. Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let\u00B4s care for tomorrow. You. IT. ","

About The Role: We are seeking a Senior IT Manager who brings both strategic foresight and hands-on operational excellence. This role is ideal for someone with a strong technical foundation, a proactive problem-solving attitude, and the ability to drive smart execution in a fast-paced, security-conscious environment. If you re passionate about automating repetitive tasks, streamlining IT operations, and delivering world-class IT support while working with cutting-edge tools, this is the opportunity for you. Responsibilities: IT Infrastructure Management Lead day-to-day operations, management, and optimization of our IT systems, ensuring secure and scalable infrastructure. Administer and enhance our identity and access management architecture using SSO, Directory, LDAP etc. Endpoint and Security Operations Manage the deployment and performance of EDR/XDR to ensure real-time threat prevention and monitoring. Automation and Efficiency Identify repetitive workflows across IT operations and develop automation scripts and integrations using APIs and scripting tools (Python, Bash, PowerShell, etc.). Lead initiatives to improve service delivery, response times, and operational consistency. Support and Service Management Oversee the IT ticketing system, optimizing support SLAs, workflows, and asset management. Provide escalation-level technical support and mentorship to junior IT staff. Collaboration and Communication Work closely with Security, Engineering, and HR to enforce and audit access controls, endpoint compliance, and enterprise policies. Draft and maintain comprehensive documentation, SOPs, and user guides. Email, Collaboration, and DLP Tools Manage and administer Google Workspace, including policy enforcement, group management, and email security. Operate and tune for robust enterprise MFA coverage. Configure and monitor data loss prevention tools, secure web access, and zero-trust network access. Learning and Strategic Thinking Stay updated with IT trends, emerging tools, and enterprise best practices. Lead IT projects that support business growth, user productivity, and security posture. Desired Candidate Profile: 7+ years of experience in IT systems administration, engineering, or operations, with at least 3+ years in a leadership/managerial role. Strong scripting/automation capabilities using Python, PowerShell, or Bash. Excellent written and verbal communication skills; capable of drafting policies, documentation, and executive-level reports. Deep understanding of enterprise IT best practices, zero trust architecture, and SaaS administration. Desired Traits: Passionate about improving processes and creating scalable, secure systems. Strong analytical and troubleshooting skills. Self-starter with a continuous learning mindset. Experience working in fast-moving startup environments or security-forward organizations.

The Engagement Owner is a critical leadership position at Zeta, ensuring successful definition and delivery of product deliverables, projects and services to our clients and drive revenue growth and customer success. This role involves business & product understanding, client relationship management, account management, and expectation management with tough internal & external stakeholders. Also, to ensure a high quality of services delivered to the clients this person will lead delivery governance and at times manage delivery teams directly to achieve client satisfaction and targeted revenue and profitability targets. The role entails close collaboration with clients, product & engineering, support & operations, finance, risk and sales. Responsibilities: Client Management : Build and maintain deep, trusted relationships with senior client stakeholders, acting as their primary point of contact and trusted advisor. Strategic Planning : Develop and implement strategies to enhance client engagement and satisfaction, driving continuous improvement in service delivery. Monitor KPIs and oversee the achievement of P&L targets. Stakeholder Communication : Facilitate clear and effective communication between clients, internal delivery teams, and mid-level program support. Delivery oversight: Oversee the delivery of customizations, feature building, and maintenance services, ensuring alignment with client requirements and expectations. Lead internal and external delivery governance by proactively managing risks and issues with key stakeholders. (~50%) Team Coordination: Collaborate with the Platform Team and Professional Services Team, each led by aDirector, to ensure seamless project execution. Quality Assurance : Ensure all deliverables meet the highest quality standards and are delivered on time and within budget. Negotiation: Manage and negotiate resources & terms with senior stakeholders, including clients, vendors and partners, to ensure program delivery aligns with agreed-upon conditions. Skills: Prior experience building and managing large client engagements (> $6M) Proven ability to build and maintain strong client relationships at senior level Conflict resolution and persuasion of interdisciplinary teams Proactive problem solver who effectively resolves issues and risks. Knowledge of ITIL and other service management frameworks. Experience & Qualifications: Experience in SDLC and various delivery methodologies (PMI, Scaled Agile Framework). 16+ years of experience in SaaS Product / Enterprise Product environment. Experience in Banking & Fintech B.Tech/M.Tech in computer science, information technology or a related field.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Finance Automation COE team within the Finance Technology Data & Transformation (FTD&T) group is responsible for strengthening business engagement framework, identifying and delivering results on critical projects and initiatives leveraging process automation and the use of advanced technologies. We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation and has the drive to solve difficult business issues. The individual is expected to play a critical role in strengthening business engagement across Finance functions. Responsibilities include partnering with Finance teams to support in automating regulatory reporting Fast Forward and controllership initiatives. A strong focus on process optimization, stability, controls, compliance and documentation is required. The individual will play combination of project management and product ownership role for the Finance Automation COE team and will be based in India. Key Accountabilities: Collaborate with regulatory reporting SMEs & other product owner colleagues to identify viable automation opportunities, assess feasibility and perform detailed analysis in consideration of various automation solutions. Support in creating & maintaining end to end development roadmaps and Rally tracking for regulatory reporting and other finance projects. Maintain strong relationship with regulatory SMEs to identify strong use-cases, & support in creating updates to senior management. Support in creating & testing robust control management and documentation framework in compliance with FF requirements. Support and maintain optimal service management governance process for automated process. Prepare/hand-off process owner support documentation. Collaborate with product owners & development teams to support fast forward and other Automation COE initiatives and support in performing testing including parallel runs. Evaluate in-depth manual processes related to Finance functions, including controllership, treasury, tax, and regulatory reporting. Engage in consistent release management strategy for ACOE initiatives & ensure transparent reporting under Rally. Provide progress updates all requestors/stakeholders on status of projects within the Finance Automation COE Skills required: Drive results, focused mindset, superior problem-solving and analytical skills. Ability to assess business objectives/strategies and define/implement appropriate strategies. Proactive, and collaborative work style to drive efficiency and main stability of implemented initiatives. Demonstrated experience of creating/ maintaining project plans and reporting for finance &/ or regulatory initiatives. Monitor & support service management for critical fast forward implemented capabilities. Effective communication with ability to create concise, clear & compelling messages. Proven ability to build and leverage relationships with SMEs, Automation COE colleagues & consultants to drive collaboration. Fintech experience working with Technologies, SMEs and Systems to understand requirements, assess functional and system flows & linkages. Experience with concepts of Agile approach, Rally release management reporting and automation tools. Knowledge of Finance functions desired. Bachelor s degree in Finance, Technologies or similar field preferred.

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering, SAP abap development on HANA Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Conduct regular knowledge sharing sessions within the team- Stay updated on the latest technologies and trends in the industry Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in designing and implementing complex applications- Knowledge of Oracle database technologies- Hands-on experience in troubleshooting and debugging applications Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Siebel DevelopmentMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working on application development tasks and collaborating with team members to ensure project success. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions based on business requirements.- Collaborate with cross-functional teams to ensure project success.- Conduct code reviews and provide feedback to team members.- Stay updated on industry trends and best practices in application development.- Assist in troubleshooting and resolving technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Good To Have Skills: Experience with Oracle Siebel Development.- Strong understanding of software development lifecycle.- Knowledge of database management systems.- Experience in developing and implementing software solutions.- Familiarity with agile methodologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with team members, analyzing requirements, and developing solutions to meet business needs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior team members- Conduct regular code reviews to ensure quality standards are met Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM)- Strong understanding of software development lifecycle- Experience in designing and implementing complex applications- Knowledge of Oracle database technologies- Hands-on experience in troubleshooting and debugging applications Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Communications Order and Service Management (OSM)- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for creating efficient and effective solutions that align with the organization's goals and objectives. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing innovative applications to enhance business processes and improve user experience. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Develop and maintain applications based on business requirements.- Conduct code reviews and ensure adherence to coding standards.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and implement efficient and scalable solutions.- Stay updated with the latest industry trends and technologies.- Assist in troubleshooting and resolving application issues.- Ensure the security and integrity of applications.- Document technical specifications and user guides.- Train and mentor junior developers.- Contribute to the continuous improvement of development processes and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of software development principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of IT service management processes and frameworks.- Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Good To Have Skills: Experience with ITIL framework.- Familiarity with JavaScript, HTML, CSS, and other web technologies.- Experience with RESTful APIs and web services.- Knowledge of relational databases and SQL.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will engage in problem-solving and decision-making processes that contribute to the overall success of the projects you oversee. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and DevOps.- Ability to configure and customize BMC Helix ITSM applications to meet specific client requirements.- Familiarity with integration techniques and tools to connect BMC Helix ITSM with other systems. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will be responsible for leading the delivery of various programs and projects, ensuring that managed services are executed effectively. Your typical day will involve coordinating projects through contract management and shared service coordination, while also developing and maintaining relationships with key stakeholders and sponsors. This role requires a focus on ensuring high levels of commitment from all parties involved, enabling the strategic agenda of the organization to be met efficiently and effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and performance metrics to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network architecture and design principles.- Experience with incident management and problem resolution processes.- Ability to analyze and optimize network performance.- Familiarity with network security protocols and best practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Enterprise Network Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an L1 data operations team member, you will be responsible for monitoring, triaging tickets. Post triaging, you are responsible for creating incidents and where applicable (Simple corrections) solve them technically. You are responsible for routing the incidents / service requests to other teams (L2 / L3 as may be applicable) in the client environment. You are responsible for ensuring that the resolution is completed and inform the stakeholders of the resolution. Interim status communications are also part of the job responsibilities to be sent to the stakeholders informing about the current progress of the incident resolution. You will help the Shift lead with data for key metrics and also perform Root cause analysis and period analysis of RCA data to come up with resolutions of identified issues. Roles & Responsibilities:- Service Delivery Management Ensure Shift capacity is maintained as per the Rota published* Lead a team of 2-3 members in Shift Coordinate with L2/L3 teams for ticket escalations and knowledge sharing.* Ensure Proper Shift handover to next shift team / client teams* Ensure proper shift handover from Previous shift* Ensure communication of statuses to dependent teams on the tickets* Ensure right teams are intimated where resolution of incidents is being delayed* Ensure SLA timelines are known and adhered to* Ensure junior team members working in the same shift are coached on the jobProcess Adherence & Improvement Ensure compliance with standard operating procedures (SOPs). Identify recurring issues and do analysis for root cause elimination* Ensure Root cause analysis is done as per requirements Stakeholder Communication Provide regular updates to L1 OPS lead / stake holders on incident trends.* Ensure escalations to internal and client teams where there are bottlenecks in the service delivery Maintain communication with clients or internal users regarding major issues or outages.Tool & System Monitoring Montor Tableau dashboards for scheduled jobs. Ensure alerts and notifications are triaged promptly. Basic understanding of ServiceNow Professional & Technical Skills: -SQL / ETLService Now or any ticketing tool ProcessesL1 Operations service delivery and Shift lead Additional Information:- The candidate should have played the Proactive L1 Ops Shift lead role.- This position is based in Chennai.- A 15 year full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an L1 data operations shift lead , you will be responsible for monitoring, triaging tickets. Post triaging, you are responsible for creating incidents and where applicable (Simple corrections) solve them technically. You are responsible for routing the incidents / service requests to other teams (L2 / L3 as may be applicable) in the client environment. You are responsible for ensuring that the resolution is completed and inform the stakeholders of the resolution. Interim status communications are also part of the job responsibilities to be sent to the stakeholders informing about the current progress of the incident resolution. You will help the Shift lead with data for key metrics and also perform Root cause analysis and period analysis of RCA data to come up with resolutions of identified issues.You are responsible for monitoring the work of junior team members for quality and also resolve any issues / bottlenecks that they are facing. You will be responsible for escalating the issues to relevant stakeholders should there be any issues in your shift. You are responsible for the shift hygiene and ensure that work items are received properly from previous shift lead and hand over all information relevant to the next shift to the incoming shift lead. Roles & Responsibilities:-Service Delivery Management Ensure Shift capacity is maintained as per the Rota published* Lead a team of 2-3 members in Shift Coordinate with L2/L3 teams for ticket escalations and knowledge sharing.* Ensure Proper Shift handover to next shift team / client teams* Ensure proper shift handover from Previous shift* Ensure communication of statuses to dependent teams on the tickets* Ensure right teams are intimated where resolution of incidents is being delayed* Ensure SLA timelines are known and adhered to* Ensure junior team members working in the same shift are coached on the jobProcess Adherence & Improvement Ensure compliance with standard operating procedures (SOPs). Identify recurring issues and do analysis for root cause elimination* Ensure Root cause analysis is done as per requirements Stakeholder Communication Provide regular updates to L1 OPS lead / stake holders on incident trends.* Ensure escalations to internal and client teams where there are bottlenecks in the service delivery Maintain communication with clients or internal users regarding major issues or outages.Tool & System Monitoring Montor Tableau dashboards for scheduled jobs. Ensure alerts and notifications are triaged promptly. Basic understanding of ServiceNowTechnical SkillsSQL / ETLService Now or any ticketing toolProcessesL1 Operations service delivery and Shift lead The candidate should have played the Proactive L1 Ops Shift lead role Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based in Chennai.A 15 year full time education is required. Qualification 15 years full time education

Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Quality Engineer, you will enable full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Your typical day will involve performing continuous testing for security, API, and regression suites, creating automation strategies, and supporting data and environment configuration. You will also participate in code reviews, monitor, and report defects to support continuous improvement activities for the end-to-end testing process, ensuring that the highest quality standards are met throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and maintain comprehensive documentation for testing processes and results. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of automation testing frameworks and tools.- Experience with continuous integration and continuous deployment practices.- Familiarity with performance testing and monitoring tools.- Ability to analyze and interpret complex data sets to inform testing strategies. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Conduct code reviews and provide feedback to ensure code quality.- Troubleshoot and debug applications to resolve issues efficiently.- Stay updated with industry trends and best practices to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and configurations.- Hands-on experience in developing ServiceNow applications.- Good To Have Skills: Experience with ServiceNow Service Mapping. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to a dynamic and collaborative work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with industry trends and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of application development methodologies.- Experience with database management and SQL.- Familiarity with software testing and debugging techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to analyze business requirements and translate them into technical solutions.- Develop and implement software solutions to meet project requirements.- Conduct code reviews and provide feedback to team members.- Troubleshoot and debug applications to ensure optimal performance.- Stay updated on emerging technologies and trends to enhance development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of software development lifecycle and methodologies.- Experience in designing and developing applications using Oracle OSM.- Knowledge of integration technologies and web services.- Hands-on experience with Oracle database technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of application development methodologies.- Experience with IT service management processes and best practices.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to enhance IT service management processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and develop applications using ServiceNow IT Service Management platform.- Create technical specifications and design documents.- Implement and configure ServiceNow modules to meet business process requirements.- Perform unit testing and support system integration testing.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Knowledge of JavaScript, HTML, and CSS for ServiceNow customization.- Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Ability to troubleshoot and resolve technical issues in ServiceNow platform.- Excellent analytical and problem-solving skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and understand business requirements.- Design and develop applications that align with business processes.- Implement best practices for application design and development.- Conduct regular reviews and testing to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in configuring ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Software Asset Management (SAM) in our organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application design.- Design and develop applications using ServiceNow Software Asset Management (SAM) to meet business process requirements.- Ensure the applications are scalable, efficient, and adhere to best practices.- Perform code reviews and provide feedback to improve application design and quality.- Troubleshoot and resolve issues related to application design and functionality.- Stay updated with the latest industry trends and technologies related to ServiceNow Software Asset Management (SAM). Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Software Asset Management (SAM) and Strong understanding of ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations ManagementServiceNow IT Service Management- Strong understanding of IT asset management principles and best practices.- Experience in designing and developing applications using ServiceNow platform.- Knowledge of ServiceNow modules and functionalities related to Software Asset Management (SAM).- Experience with data migration and integration in ServiceNow platform. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Emerson Manufacturing Execution Solution Syncade Good to have skills : DeltaV Distributed Control SysMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day involves ensuring smooth operations and timely delivery of services to meet operational needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure compliance with operational requirements.- Implement best practices for service delivery.- Conduct regular performance evaluations for the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Emerson Manufacturing Execution Solution Syncade.- Strong understanding of system operations and maintenance.- Experience in managing production systems.- Knowledge of service level agreements and operational requirements.- Hands-on experience in troubleshooting and resolving operational issues. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Emerson Manufacturing Execution Solution Syncade.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Implement best practices for application design and integration.- Conduct regular reviews and testing to ensure application functionality and user experience.- Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in ServiceNow.- Hands-on experience in customizing ServiceNow applications.- Good To Have Skills: Experience with ITSM tools integration. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education