Job Title: SAP SD Solution Architect Location: Bangalore Job Type: [Full-Time ] Experience Required: 1214 Years Reports To: Senior Manager Job Summary We are looking for an experienced SAP SD Solution Architect to lead the design and delivery of scalable, end-to-end Order-to-Cash (O2C) solutions using SAP ECC and S/4HANA. The ideal candidate will bring deep functional expertise in SAP SD, strong integration knowledge across SAP modules, and the ability to translate complex business requirements into efficient SAP solutions. You will play a key role in driving large-scale SAP transformations while mentoring teams and engaging senior stakeholders. Key Responsibilities Engage with business stakeholders to understand sales, distribution, and billing processes and translate requirements into SAP SD solution designs. Architect end-to-end Order-to-Cash (O2C) solutions, including order management, pricing, shipping, billing, and revenue recognition. Lead SAP SD solution design, configuration standards, functional specifications, and integration architecture. Provide expert guidance on SAP best practices, standardization, and process optimization. Lead full lifecycle SAP implementations including blueprinting, configuration, testing, cutover, go-live, and hypercare support. Drive integrations between SAP SD and other modules such as MM, FI, WM/EWM, PP, and TM . Oversee complex pricing scenarios, rebates, contracts, intercompany sales, and credit management. Collaborate with project managers, technical teams, and business analysts to ensure delivery within scope, timeline, and budget. Mentor and guide SAP SD consultants and ensure solution quality and compliance with architectural standards. Stay current with SAP innovations including S/4HANA SD enhancements , SAP BRIM, and industry best practices. Required Qualifications & Experience 12+ years of overall experience with at least 9 years in SAP SD implementations on large-scale programs. Proven experience as an SAP SD Solution Architect or Lead Consultant in complex SAP landscapes. Strong expertise in SAP SD modules including Sales Order Management, Pricing, Billing, Shipping, Output Determination, Credit Management, and Rebates . Deep understanding of Order-to-Cash processes and revenue-impacting scenarios. Strong integration knowledge between SAP SD and FI, MM, WM/EWM, PP, and CRM . Experience with complex business scenarios such as intercompany sales, third-party sales, make-to-order, and drop shipments. Ability to analyze and resolve complex functional issues; basic ABAP/debugging knowledge is a plus. Excellent communication, presentation, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Professional working proficiency in English. Preferred Qualifications SAP SD or SAP S/4HANA Certification. Hands-on experience with SAP S/4HANA SD , including greenfield or migration projects. Exposure to SAP BRIM , Advanced ATP (aATP), or Revenue Accounting and Reporting (RAR). Experience in global rollouts and multi-country implementations. Project or delivery certifications such as PMP, PRINCE2, or Agile/Scrum .
Why BT We've always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world's firs telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future. Why this job matters In Bespoke Operations, we are obsessed with customer success. We are putting the customer right at the centre of everything we do, transforming the end-to-end service we deliver and how we deliver it. Excellent customer service and a great experience are critical to differentiating us from the competition. We strive to meet and exceed our customers expectations by supporting them with the right people, the right skills and the right industry knowledge. We're developing new ways of working, such as the Model Office, that enable us to standardise, simplify and automate service to be more efficient while delivering improved customer journeys, experience and outcomes. Our strategy is built on three pillars: Deliver the basics brilliantly This means designing reliable solutions, delivering on our promises to customers and give them brilliant service every day. Learn so we can lead We identify and learn the skills we need for the future to ensure our customers and our business success. We unlearn the habits that hold us back and turn our expertise and insight into something our customers truly value. Innovate to grow We explore new, smarter and industry-leading ways to drive long term growth. We are ambitious, collaborating with customers and partners What You'll Be Doing Form an integral part of our 24*7 shift team providing security in-life technical support. Be a Subject Matter Expert for a wide range of technologies & security products. Detect, respond and resolve complex security incidents, problems and changes within the operational environment. Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA. Be the technology SME for specialised products and services. Be the operational SPOC for our design or customer contract teams. Contribute to any Product launches or technical evaluations for our managed security services portfolio. Provide technical escalation support to team members including first and second line SOC. Contribute to the documentation to build a strong team. Responsible for new customer on-boarding and the AIS of new product's. Contribute to RCA's as and when required from technical standpoint of view. Provide consultancy and support for Vulnerability management, IOS upgrades and policy management. Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management. Contribute to Optimize the Security Services. Collaborate with UK Teams in terms of Operations & Design for the success of the Project. Skills Extensive hands-on experience working on the following technologies; Zscaler Proxy, NGFW, SDWAN, IPS/IDS, load balancers. IPS policy management, signature tuning. Knowledge of device health monitoring tools and systems. Stakeholder management and ability to work under pressure. Effective oral and written communication skills. Knowledge of Cyber Security domains will be an added advantage. Experience You Would Be Expected To Have Experience of working in a security operations centre. Exposure to ITIL processes in context of service operations. Minimum security industry recognised certifications in one or more of the following; ZCSS. Professional Qualification's are desirable but not essential. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About Us BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good. We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Accountabilities Taking care of deployments of infrastructure, networking, software packages, containers Automating deployments of the same Implementing up to date security practices Managing issue diagnosis and resolution of infrastructure, software, networking, etc. Working responsibly in a team to ensure that communication is kept at a high standard Spreading your experience and knowledge to junior team members. Wanting to learn new things and keen to bring the team onboard with new ideas. Required Skills In depth knowledge of Linux, command line, server management, packages, issue diagnosis with hands on experience Good experience with TCP/IP, HTTP, SIP, DNS, and Linux tooling for debugging the same Comfortable with Bash/Python scripting Strong understanding of Git Automation of deployments through Ansible Infrastructure as Code experience through Terraform Strong cloud experience, preferably Azure Implementing network security, zero trust architecture, secret management, etc. Good exposure with container technologies: Docker/Containerd/Podman Container orchestration: Kubernetes, Helm, Kustomize GitOps tooling: FluxCD/ArgoCD CI/CD frameworks, e.g. Azure DevOps, GitLab CI, GitHub Actions, Jenkins Exposure to Observability tooling, e.g. ELK stack, Prometheus Exposure to RDBMS, e.g. MySQL, MariaDB, PostgreSQL Exposure to NoSQL, e.g. Redis, Cassandra Exposure to Service Discovery, e.g. Consul, etcd, ZooKeeper Exposure to Message Queues, e.g. Kafka, Redis Jira, Agile and Scrum
Cloud Engineering Specialist Job Req ID: 52091 Posting Date: 13 Oct 2025 Function: Software Engineering Unit: Digital Location: 25A DLF City Phase-III,, Gurugram, India Salary: Competitive Why this job matters As a Cloud Engineering Specialist, you will be responsible for developing, testing, and maintaining software solutions for different devices and platforms, such as Windows OS, Mac OS, Android OS, and mobile devices. Responsible to provide technical support and guidance to other engineers and stakeholders on device-related issues and best practices. What you’ll be doing Design, develop, test, and debug software applications and components for various devices and platforms, using appropriate tools and frameworks. Ensure that the software meets the functional and non-functional requirements, such as performance, security, usability, and compatibility. Follow the software development lifecycle and adhere to the coding standards, best practices, and documentation guidelines. Collaborate with other software engineers, product managers, and quality assurance teams to deliver software products that meet customer needs and expectations. Provide technical support and guidance to other engineers and stakeholders on device-related issues and best practices. Research and evaluate new technologies and trends related to devices and platforms and propose innovative solutions to improve the software quality and user experience. Skills and Education required Bachelor's degree or higher in Computer Science, Software Engineering, or related field. At least 5 years of professional experience in software development, with a focus on device and platform-specific software solutions. Proficient in one or more programming languages, such as C#, Java, Kotlin, Swift, or Objective-C. Expertise in scripting using PowerShell and or Shell Understanding of logs analytics workspaces, Azure automation accounts & AVD will be added advantage Experience in working with various devices and platforms, such as Windows OS, Mac OS, Android OS, and mobile devices. Knowledge of device and platform-specific tools and frameworks, such as Visual Studio, Xcode, Android Studio, Xamarin, or Flutter. Strong understanding of device and platform-specific features and challenges, such as hardware compatibility, device drivers, firmware updates, security patches, and user interface design. Excellent problem-solving, debugging, and troubleshooting skills. Good communication, collaboration, and interpersonal skills. Ability to work independently and as part of a team. Passionate about learning new technologies and skills. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
Why this job matters The role holder is a 2nd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What You’ll Be Doing The remit includes: 2nd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience You’d Be Expected To Have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Certifications such as RHCE, LFCS, or Linux+ preferred Certificate Services Automation Technologies e.g. Ansible, Puppet, Chef Linux OS internals, networking, and storage concepts and backup VMware, KVM Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning patching, upgrades, and security hardening of Linux systems Preferred Anti-malware: Web & email filtering and anti-virus protection AOVPN, DirectAccess Citrix Virtual Desktop and Apps (Latest) including NetScaler ADC SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge ITIL4 Foundation About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What You’ll Be Doing The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience You’d Be Expected To Have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Dell EMC Information Storage Associate (EMCISA) Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware Preferred SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Purpose of the Role The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. Your Accountabilities The remit includes: Provide Level 2 support for storage and backup infrastructure across enterprise environments Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Manage and maintain NMS Data Domain, Corporate Data Domain, and Powerscale Storage Appliances Administer Media Servers, NMS Tape Library, and Corporate Tape Library Solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Configure and troubleshoot Veritas NetBackup for backup and restore operations Good understanding of Datacenter management activities is mandatory Deep understanding of Security - Firewall port analysis Excellent working knowledge in mitigating the vulnerabilities Hands on on various Storage solutions (Dell Isilon & Unity, DDN, NetApp, Primera) Good understanding of Storage terminologies (SAN, NAS, FC, File, Block etc) Good understating of OS layer from the storage administration perspective Experience managing large scale dynamic enterprise environment Knowledge of NAS backup & recovery tools (snapvault/snapmirror/snaprestore) Perform capacity planning, performance tuning, and storage optimization Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience you’d be expected to have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Technology Architect, Midrange Storage (DCS-TA) -L3 Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware Preferred SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Purpose of the Role The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. Your Accountabilities The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Provide Level 3 support for Linux servers across production and non-production environments Manage and maintain Linux distributions (e.g., RHEL, CentOS, Ubuntu, SUSE). Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning Perform patching, upgrades, and security hardening of Linux systems Implement automation scripts using Shell scripting, Python, or Ansible for operational efficiency Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Key Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Certifications such as RHCE, LFCS, or Linux+ preferred Certificate Services Automation Technologies e.g. Ansible, Puppet, Chef Linux OS internals, networking, and storage and backup concepts VMware, KVM Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning patching, upgrades, and security hardening of Linux systems Preferred Anti-malware: Web & email filtering and anti-virus protection AOVPN, DirectAccess Citrix Virtual Desktop and Apps (Latest) including NetScaler ADC SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters As a Cloud Engineering Specialist, you will be developing, testing, and maintaining software solutions for different devices and platforms, such as Windows OS, Mac OS, Android OS, and mobile devices. Provide technical support and guidance to other engineers and stakeholders on device-related issues and best practices. What You’ll Be Doing Design, develop, test, and debug software applications and components for various devices and platforms, using appropriate tools and frameworks. Ensure that the software meets the functional and non-functional requirements, such as performance, security, usability, and compatibility. Follow the software development lifecycle and adhere to the coding standards, best practices, and documentation guidelines. Collaborate with other software engineers, product managers, and quality assurance teams to deliver software products that meet customer needs and expectations. Provide technical support and guidance to other engineers and stakeholders on device-related issues and best practices. Research and evaluate new technologies and trends related to devices and platforms and propose innovative solutions to improve the software quality and user experience. Skills And Education Required Bachelor's degree or higher in Computer Science, Software Engineering, or related field. At least 5 years of professional experience in software development, with a focus on device and platform-specific software solutions. Proficient in one or more programming languages, such as C#, Java, Kotlin, Swift, or Objective-C. Expertise in scripting using PowerShell and or Shell Understanding of logs analytics workspaces, Azure automation accounts & AVD will be added advantage Experience in working with various devices and platforms, such as Windows OS, Mac OS, Android OS, and mobile devices. Knowledge of device and platform-specific tools and frameworks, such as Visual Studio, Xcode, Android Studio, Xamarin, or Flutter. Strong understanding of device and platform-specific features and challenges, such as hardware compatibility, device drivers, firmware updates, security patches, and user interface design. Excellent problem-solving, debugging, and troubleshooting skills. Good communication, collaboration, and interpersonal skills. Ability to work independently and as part of a team. Passionate about learning new technologies and skills. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
Scrum Master Professional Job Req ID: 54717 Posting Date: 8 Jan 2026 Function: Software Engineering Unit: Digital Location: RMZ Ecoworld, Devarabeesanahal, Bengaluru, India Salary: Competitive Why this job matters The Scrum Master Professional supports peers and stakeholders through Scrum processes, ensuring that Scrum and related practices are understood and enacted across teams and are supported across the group. What you’ll be doing Solid understanding to Agile concepts and experience in leading Scrum and Kanban squads Experience in JIRA and JIRA Dashboards Excellent communication skills Should be able to create clear roadmaps and plans and meticulously monitor timelines Very good at managing stakeholders and maintaining healthy communication channels with them Should be able to work out of Bangalore RMZ Ecoworld office 3 days a week (as per BT 3 Together – 2 Anywhere policy) Skills Required Facilitating Ceremonies & Sprint Cadence: Ensuring smooth and effective execution of all ceremonies and maintaining a consistent sprint cadence. Removing Impediments & Blockers: Proactively identifying and eliminating impediments that hinder the team's progress. Coaching & Mentoring Squads: Providing guidance and support to enhance the squad's performance. Resolving Conflicts: Addressing conflicts within the team and promoting a collaborative work environment. Work with PO: Collaborating with the Product Owner to ensure a well-prioritized backlog and coaching the Product Owner as needed. Improving Squad Maturity Levels: Implementing strategies to enhance the maturity levels of our squads. Managing 'On-Time Delivery' Metric: Keeping work on track, ensuring stakeholders are informed, and ensuring timely delivery. Improving Flow of Work: Collaborating with the Release Management Team to improve the flow of work. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Storage Admin Professional Job Req ID: 54474 Posting Date: 8 Jan 2026 Function: Service Unit: UK Business Location: Rajarhat, Kolkata, India Salary: Competitive Why this job matters The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What you’ll be doing The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience you’d be expected to have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Dell EMC Information Storage Associate (EMCISA) Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware PREFERRED SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Linux Admin Professional Job Req ID: 54475 Posting Date: 8 Jan 2026 Function: Service Unit: UK Business Location: Rajarhat, Kolkata, India Salary: Competitive Why this job matters The role holder is a 2nd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What you’ll be doing The remit includes: 2nd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience you’d be expected to have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Certifications such as RHCE, LFCS, or Linux+ preferred Certificate Services Automation Technologies e.g. Ansible, Puppet, Chef Linux OS internals, networking, and storage concepts and backup VMware, KVM Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning patching, upgrades, and security hardening of Linux systems PREFERRED Anti-malware: Web & email filtering and anti-virus protection AOVPN, DirectAccess Citrix Virtual Desktop and Apps (Latest) including NetScaler ADC SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge ITIL4 Foundation About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Storage Admin Professional Job Req ID: 54474 Posting Date: 8 Jan 2026 Function: Service Unit: UK Business Location: Rajarhat, Kolkata, India Salary: Competitive Why this job matters The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What you’ll be doing The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience you’d be expected to have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Dell EMC Information Storage Associate (EMCISA) Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware PREFERRED SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Storage Admin Specialist Job Req ID: 54472 Posting Date: 8 Jan 2026 Function: Security Unit: UK Business Location: Block EP,Plot 1, Kolkata, India Salary: Competitive Purpose of the Role The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. Your Accountabilities The remit includes: Provide Level 2 support for storage and backup infrastructure across enterprise environments Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Manage and maintain NMS Data Domain, Corporate Data Domain, and Powerscale Storage Appliances Administer Media Servers, NMS Tape Library, and Corporate Tape Library Solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Configure and troubleshoot Veritas NetBackup for backup and restore operations Good understanding of Datacenter management activities is mandatory Deep understanding of Security - Firewall port analysis Excellent working knowledge in mitigating the vulnerabilities Hands on on various Storage solutions (Dell Isilon & Unity, DDN, NetApp, Primera) Good understanding of Storage terminologies (SAN, NAS, FC, File, Block etc) Good understating of OS layer from the storage administration perspective Experience managing large scale dynamic enterprise environment Knowledge of NAS backup & recovery tools (snapvault/snapmirror/snaprestore) Perform capacity planning, performance tuning, and storage optimization Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience you’d be expected to have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Technology Architect, Midrange Storage (DCS-TA) -L3 Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware PREFERRED SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Linux Admin Specialist Job Req ID: 54473 Posting Date: 8 Jan 2026 Function: Service Unit: UK Business Location: Block EP,Plot 1, Kolkata, India Salary: Competitive Purpose of the Role The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. Your Accountabilities The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Provide Level 3 support for Linux servers across production and non-production environments Manage and maintain Linux distributions (e.g., RHEL, CentOS, Ubuntu, SUSE). Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning Perform patching, upgrades, and security hardening of Linux systems Implement automation scripts using Shell scripting, Python, or Ansible for operational efficiency Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Key Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Certifications such as RHCE, LFCS, or Linux+ preferred Certificate Services Automation Technologies e.g. Ansible, Puppet, Chef Linux OS internals, networking, and storage and backup concepts VMware, KVM Troubleshoot and resolve advanced issues related to kernel, networking, storage, and performance tuning patching, upgrades, and security hardening of Linux systems PREFERRED Anti-malware: Web & email filtering and anti-virus protection AOVPN, DirectAccess Citrix Virtual Desktop and Apps (Latest) including NetScaler ADC SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Software Engineering Professional Job Req ID: 54676 Posting Date: 8 Jan 2026 Function: Software Engineering Unit: Digital Location: 25A DLF City Phase-III,, Gurugram, India Salary: Competitive Why this job matters The Software Engineering Professional helps the execution of BTs software engineering strategy through cross-functional delivery, contributing to the development of technical solutions and platforms that enable innovation and engineering excellence. What you’ll be doing 1. Architect and implement robust, scalable, and maintainable software solutions. 2. Develop working Proof-of-Concepts (PoCs) to formalize ideas and approaches. 3. Write clean, efficient, and low-defect code that adheres to organizational standards. 4. Diagnose and resolve bugs and production issues with speed and precision. 5. Collaborate with internal stakeholders and external partners on system architecture and design. 6. Ensure timely delivery of features with a strong emphasis on performance and quality. 7. Manage change control processes throughout the development lifecycle. 8. Conduct regular project reviews and implement corrective actions as needed. 9. Stay ahead of emerging technologies and assess their relevance to business needs. 10. Build tools and frameworks to improve development, testing, and release efficiency. 11. Actively engage in Agile ceremonies and contribute to continuous improvement. The skills you’ll need 1. Proficient in object-oriented programming with strong skills in C#, .NET Core 3.1, and Angular. 2. Solid experience in building microservices and RESTful APIs. 3. Strong command of MSSQL or PostgreSQL databases. 4. Deep understanding of algorithms, data structures, design patterns, and SOLID principles. 5. Ability to gather requirements, evaluate multiple solutions, and recommend the most effective approach. 6. Demonstrated methodical and problem-solving skills. 7. Hands-on experience with CI/CD pipelines and tools like XUnit and SonarQube. 8. Familiarity with GitLab or similar version control systems. 9. Excellent communication and collaboration skills. 10. Passion for mentoring and helping team members. Preferred Qualifications 1. Experience with TMF Open APIs, OpenAPI specifications, or API-based integrations. 2. Knowledge of Java programming. 3. Knowledge of caching technologies such as Redis. 4. Exposure to Kafka, Kubernetes, and Docker. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters The Software Engineering Professional helps the execution of BTs software engineering strategy through cross-functional delivery, contributing to the development of technical solutions and platforms that enable innovation and engineering excellence. What You’ll Be Doing 1 - Architect and implement robust, scalable, and maintainable software solutions. 2 - Develop working Proof-of-Concepts (PoCs) to formalize ideas and approaches. 3 - Write clean, efficient, and low-defect code that adheres to organizational standards. Diagnose and resolve bugs and production issues with speed and precision. Collaborate with internal stakeholders and external partners on system architecture and design. Ensure timely delivery of features with a strong emphasis on performance and quality. Manage change control processes throughout the development lifecycle. Conduct regular project reviews and implement corrective actions as needed. Stay ahead of emerging technologies and assess their relevance to business needs. Build tools and frameworks to improve development, testing, and release efficiency. 11 - Actively engage in Agile ceremonies and contribute to continuous improvement. The Skills You’ll Need 1 - Proficient in object-oriented programming with strong skills in C#, .NET Core 3 -1, and Angular. 2 - Solid experience in building microservices and RESTful APIs. 3 - Strong command of MSSQL or PostgreSQL databases. Deep understanding of algorithms, data structures, design patterns, and SOLID principles. Ability to gather requirements, evaluate multiple solutions, and recommend the most effective approach. Demonstrated methodical and problem-solving skills. Hands-on experience with CI/CD pipelines and tools like XUnit and SonarQube. Familiarity with GitLab or similar version control systems. Excellent communication and collaboration skills. Passion for mentoring and helping team members. Preferred Qualifications 1 - Experience with TMF Open APIs, OpenAPI specifications, or API-based integrations. 2 - Knowledge of Java programming. 3 - Knowledge of caching technologies such as Redis. Exposure to Kafka, Kubernetes, and Docker. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters The role holder is a 3rd Line IT Cloud & Infrastructure engineer, providing support and delivery of infrastructure in Enterprise Managed Services (EMS). They should be an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts. What You'll Be Doing The remit includes: 3rd line support to underpin the shared services support model Consultancy to internal and external customers Design assurance Maintain existing skills in-line with BMS Service Catalogue and portfolio Training & knowledge sharing with internal support teams You'll have the following responsibilities: Delivering successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA) Problem solving and application of technical knowledge to unknown issues Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions Share technical knowledge across BMS through Continuous Improvement processes and coaching. Provide support to Service Design / Introduction for existing and new contracts Keep abreast of changes to existing, emerging and new technologies to meet business and customer objectives Implementing solutions in a timely manner to ensure service level agreements are met (typically 2 hours) Engage and escalate complex issues with 3rd party vendors for advanced troubleshooting and problem management Driving own development plan to maintain skill set and knowledge of BT products and solutions Participate and contribute to continuous improvement and coaching within the team Management of workload and delivery to meet key performance indicators Complex decision making to balance customer and business need Available when required to work out of hours either on an overtime or on-call basis Able to attain Security Clearance Skills Proven experience of technically supporting live operations in a managed services environment In depth knowledge of managed customer solutions Engagement with 3rd party vendors in advanced troubleshooting and problem solving Detailed understanding of emerging technologies across the managed services portfolio Working in an environment that adheres to ITIL best practices (ITIL4 foundation advantageous) Experience You'd Be Expected To Have Intermediate / advanced certification or equivalent experience in at least 3 of the following: MANDATORY Dell EMC Information Storage Associate (EMCISA) Windows Server Operating System Management (W2008R2-Win2022) including Active Directory Veritas NetBackup Automation Technologies e.g. PowerShell, HashiCorp Terraform, Ansible SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge VMware Preferred SAN Technologies: NetApp, HP 3PAR, Dell PowerStore and Metro Node Server Technologies: HP Synergy, Dell PowerEdge DHCP Server DNS Server ITIL4 Foundation About Us BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Customer Solutions Design Analyst Job Req ID: 51840 Posting Date: 8 Jan 2026 Function: Design Unit: Business Location: 25A DLF City Phase-III,, Gurugram, India Salary: Competitive Why this job matters 1 - Customer partner - You put the customer first, promoting the breadth of services. Looks to fully understand the customers’ needs and align relevant solutions. 2 - Continuous improver - You question current processes, trying to change and work smarter. You try new approaches or ideas, seeking to understand the benefits and opportunities that they offer. 3 - Active learner - You're quick to learn from experience and mistakes, readily applying new knowledge to the next challenge. You accept feedback and develop your self-awareness. 4 - Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others. What I’ll be doing – your accountabilities Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms. Provides consultancy on network designs for platforms and/or solutions. Develops design patterns in own technical domain. Responsible for following and contributing to design best practice within a unit. Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain Delivers Right First-Time solutions. Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate. Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution. Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution. Decides on design scope and design to network platforms and/or customer solutions Decides on the time and type of resource needed to support deliverables for complex projects. Provide design authority for complex solutions and/or platform designs in own area of expertise Decides on network models for design testing. Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate. Resolves in-life issues to network platforms and/or customer solutions, as appropriate Decides how to re-use network designs. Decides on implementation approaches of technology related transformation activity. Skills required for the job Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below). Network Solutions: Minimum 6 years of relevant experience in network domain Strong understanding of IP Networking Deep understanding of Routing protocols, ability to plan, prioritize, organize, schedule, and execute assignments Deep understanding of switching and associated technologies. In-depth understanding and hands on experience on WLAN, WLCs. Knowledge of hardware and able to suggest right equipment to meet customer need. Well-versed with design concepts like HLD, LLD and BOM. Extensive knowledge of MS Visio, CCW and Other Network tools CCNP or equivalent desirable Good understanding of software defined networking (SDN) Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco (Viptela) SDWAN, Meraki SDWAN, Fortinet and Palo Alto. Protocols: EIGRP, OSPF, MPLS, BGP, MP-BGP, Multicast, AnyCast, DSCP/QoS, EVPN, VxLAN, OTV. Python, JSON, Power cell programming is good to have. Understanding of IT infrastructure components, Cloud knowledge –MS Azure associate level certification. Experience you would be expected to have Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role. Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions. Acts as a point of contact for technical expertise to more junior designers or those outside of own domain. Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption. Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate. Able to solve problems typically specific to complex components across the network platform and/or customer solutions. Able to solve known and complex/unknown problems that may lie outside the domain of the role. Resolve the majority of problems independently, however, may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution. Evidence of successful transformation measures – e.g. change in processes, innovative designs. Mentors and share knowledge with others. The skills you’ll need Troubleshooting Business Strategy Presenting/Demonstrating Requirements Analysis Root Cause Analysis Requirements Gathering Negotiation Commercial Acumen Business Analysis Solution Design Technology Migration Proposal Development Solution Architecture Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters The Customer SolutionÃÂ Design Manager manages a team in supervising the execution of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. What You’ll Be Doing 1 - Supervises the capture of customer technical requirements and translation to detailed solution design in accordance with design methodology, through the customer solution design team. 2 - Manages the execution of the strategy for the global customer solutions organisation, ensuring it is capable of delivering excellence in end-to-end technical solutions. 3 - Contributes to the technical direction and in determining optimum solution design for customers. Coordinates customer solution design engagement, facilitating statement of work creation, including any 3rd party deliverables. Supports building strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Undertakes change management activities and coordinates customer transition/migration planning and implementation. Undertakes the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Coordinates reviews of solutions to ensure full integration across all aspects, ensuring consistency in architecture and technical processes. Coordinates the prioritisation of design and delivery elements, and allocation of project workload to ensure delivery on time and within budget. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design. 11 - Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment. 12 - Implements ways to improve working processes within the area of customer solution design. The Skills You’ll Need Troubleshooting Technology Integration Talent Management Decision Making Root Cause Analysis Growth Mindset Risk Management Negotiation Commercial Acumen Solution Design Technology Migration Customer Relationship Management Performance Management Inclusive Leadership Proposal Development Solution Architecture Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
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