When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... The work you'll be doing is to support mission and business-critical applications within Verizon. You will be enhancing the customer experience and building a world class solutions. Under the mentorship of a technical lead who would be supporting you on delivery, you will also work as a team member on various projects and mentor junior resources. You will help develop, implement and maintain this important application. Designing, developing and maintaining applications and databases by evaluating client needs, analyzing requirements and developing software systems.Testing and coordinating all user interfaces changes of Responsive Web Design.Executing full software development life cycle (SDLC) – concept, design, build, deploy, test, release and support.Ensuring application development sprint cycle is on track and adjusting the plan to meet release timelines.Acting independently, at the same time displaying excellent collaboration within and between various teams.Understanding the domain knowledge and adapting to an agile environment.Building reusable code and libraries for future use in front end and back end technologies.Mentoring junior developers in the team and leading them to deliver on projects. What We’re Looking For... You are curious about new technologies and the possibilities they create. You enjoy the challenge of supporting applications while exploring ways to improve upon the technology. You are driven and motivated, with good communication and analytical skills. You’re a sought-after team member that thrives in a dynamic work environment. You have a thirst for working on cutting edge technology with the drive to change the status quo. You'll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Four or more years of experience on Frontend/Web technologies and backend services.Knowledge of SDLC and Agile Development.Knowledge of cloud-native application development.Effective code review, quality, performance tuning experience. Even better if you have one or more of the following: Experience with a high-performance, high-availability environment.Strong analytical, debugging skills.Good communication and presentation skills.Relevant certifications.Experience with UI framework.Experience with OWASP rules and mitigate security vulnerabilities using security tools like Fortify, Sonarcube, Blackduck etc.Experience with Unit testing framework like JUnit, Mokito.Experience monitoring tools like NewRelic.Ability to understand Agile and DevOps tools and technologies.Strong problem solving and debugging skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.Your benefits are market competitive and delivered by some of the best providers.You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. As a Senior Manager for Customer Experience Platforms, you will be responsible for leading critical platforms that power customer authentication, engagement, and decisioning across omnichannel experiences. Your leadership will ensure these platforms enable seamless digital interactions, secure transactions, and personalized customer journeys. This role will drive the strategy and execution of high-impact platforms that orchestrate AI-driven automation, fraud prevention, and real-time customer decisioning. What You Will Be Doing Lead a portfolio of Experience Platforms, including Workflow Automation tools, Customer Authentication, Consumer Data Platform (CDP), Lead Routing, Individual Profile & Fraud API and Communication Platform.Oversee the strategy, execution, and roadmap for foundational CX platforms, ensuring scalability, security, and AI integration.Drive the development of intelligent workflows and decisioning systems that enable personalized customer interactions.Partner with engineering and business teams to ensure seamless integration of authentication, fraud prevention, and omnichannel engagement solutions.Provide mentorship and leadership to product owners, ensuring alignment with business needs and CX priorities.Optimize platform performance and drive innovation in customer identity, fraud detection, and AI-driven automation.Collaborate with stakeholders to align platform capabilities with business strategies, ensuring frictionless customer experiences. What We Are Looking For A technology-focused leader with experience managing complex platform products.Deep expertise in customer authentication, digital identity, fraud prevention, and omnichannel engagement.Ability to balance technical execution with strategic vision, driving AI-powered automation and decisioning.Strong leadership and team development skills, with experience managing product owners.Proven experience in scaling high-impact platforms and ensuring regulatory compliance. You Will Need to Have 8+ years of experience in product management, platform strategy, or digital experience technologies.Strong understanding of AI-driven decisioning, Customer Identity access management (CIAM), authentication systems, and fraud prevention.Expertise in managing platform security, scalability, and compliance in a global organization.Experience in driving platform synergies across multiple business functions.Strong leadership skills, with a track record of mentoring teams and influencing business outcomes.Strong presentation and communication skills to influence executive stakeholders. Even Better If You Have One or More of the Following Experience in telecom, AI-driven personalization, or customer identity platforms.Background in AI/ML integration within platform-based products.Experience in leading Agile teams and driving product transformation.Strong stakeholder management skills with the ability to influence executive leadership.Experience in Lead Management Domains and familiarity with tools like Salesforce CRMExperience in Customer Data Products like Salesforce Customer 360, etcExperience in CIAM Products like Ping Identity, Forgerock, Microsoft Entra ID. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You’ll be ensuring that analytics drive continuous business improvements, bringing more profitable growth and an even better customer experience. You’ll define the analytics strategy and champion that strategy across the business in order to build consensus for data-driven decision making. You’ll also co-own the data analytics team, planning and leading all aspects of the work, and crafting an engaging environment where team members can thrive. Your end goal is to recommend improvements that will go straight to the bottom line by helping us serve our customers. Leading a strong internal data analytics team to support the business.Partnering with others to understand business challenges.Crafting creative approaches to uncover the biggest opportunities for cost and time savings.Defining and driving the analytics strategy and modeling approaches.Building business cases and translating findings into practical business implications.Driving the adoption of analytics in decision making. What We’re Looking For... You are the one reading up on the latest standard methodologies in data mining and visualization. You can visualize the big picture strategy, but can also break it down into the components to get the job done. You believe that the best decisions are based in data and you’re the one that knows how to tease out the key learning within a dataset. You have credibility with people because you are a specialist in all things data but you also know how to bring it down to the level that your audience can understand—that’s practical and will help the business improve. And you’re an effective and inspiring leader who brings out the best in others. You’ll Need To Have Bachelor’s degree in Math, Statistics, Physics, Engineering, Computer Science, Econometrics or four or more years of work experience.Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.Experience with quantitative modeling, statistics, or data mining. Even better if you have one or more of the following: Master's degree or PhD in Operations Research, Industrial Engineering, Statistics, Economics, or a related field.Worked with SQL and statistical software packages like SAS and SPSS.Managed a team.Experience with visualization software like Qlikview, Tableau, or Excel.Coding experience (e.g., C/C++, Java or Python).Demonstrated communication and influence skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. As a Sr Mgr Sales Assisted Touchpoints team, you’ll be a critical part of a technology team that curates, transforms, and ultimately builds platform experiences with a strong focus on managing customer assisted sales and service projects specifically around Trade and Promo. You’ll frequently collaborate with partner organizations including GTS, Channel Technology, Business Transformation, Digital, etc. to create technical requirements for front end systems, and coordinate in the new ways of working format with other product owners to synchronize feature development and production. You will need to thoroughly understand employee and customer experiences and that understanding and feedback will surface in everything you do. Your work will have a strong focus on innovation, automation, AI/ML, and proven operational efficiency in execution. Innovative thinking, CS and RPM domain expertise, Agile program leadership, and your skills at managing multiple stakeholder groups during execution will be criticalOur winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customers across their lifecycle.Supervising junior team members in the management of agency accounts by delegating responsibilities while setting and maintaining deadlines.Identifying and supporting new business and organic growth opportunities. Work with Onshore PO.Meeting and liaising with clients to develop relationships, identify objectives and opportunities and discuss strategic approaches to their business.Working as a Product Owner from India and support the stakeholders.Contributing proactively in the strategic planning process and working with audience engagement teams.Developing estimates and scopes by engaging across disciplines with regard to client deliverables.Updating and maintaining client status reports, including objectives, deadlines and budgets.Assisting with creative brief development, execution and follow up, as identified.Managing the Billing side of the business. What We’re Looking For... You’ll need to have: Bachelor’s degree or five or more years of work experience.Six or more years of relevant work experience.Four or more years of experience in project/Product/account management in an agency or corporate marketing setting.Knowledge of Gsuite applications and JIRA.Experience in working on assisted/accounts customer journeys. Even better if you have one or more of the following Ability to simultaneously manage multiple priorities in a fast-paced environment.Exceptional communication and stakeholder management, and the ability to influence cross functionally.Strong communication and presentation skills.Good team player and collaboration across teams.Change management skills and drive culture transformation initiatives.Certification on Agile Product Owner/Any Agile Certification. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. The Lead Experience Manager is responsible for developing, identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve experiences for customers.Develops a customer-first strategy and roadmap to transform core initiatives into best-in-class user experiences.Analyzes customer behaviour data to identify insights on performance and opportunities.Analyzes E2E flows and identifying areas for enhancement for the Billing journey.Builds workflow models and developing autonomous processes to increase speed to market.Provides expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and Channel partners.Converts strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.Organizes feature backlog to optimize delivery in alignment with business priorities.Develops reports that provide an overview of product performance. Even better if you have one or more of the following: If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… As a Lead Experience Designer, you must have several years of experience in design, expert and generalist skills, and some experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products focussed on Customer Service overarching Contact Center agent experiences. Your workload shifts to include more facilitation and process definition and actively collaborate with business, technical, and customer partners to ensure successful outcomes. You have the opportunity to learn skills for both Individual Contributor and Manager paths while developing a stronger design voice and point of view demonstrated through increased engagement at the studio level and within the design community. Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands-on work while planning overall approach in partnership with leaders.Facilitating creative concepting, divergent and convergent group work.Judging solution quality and context appropriateness.Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.Upholding and maintaining attention to detail for your own work and project team.Identify opportunities to gather user insights.Collaborating with research teams to shape appropriate user insight gathering activities (informal or formal, primary or secondary).Communicating proposed solutions to stakeholders in business terms.Projecting confidence that compels people to follow and inspire the best from a team.Persuasively presenting overall design solutions and rationale to business partners and key stakeholders.Playing a lead role in mentoring new team members, with a focus on craft and process. Playing a lead role in mentoring interns.Advocating for the team and recommend approaches that allow designers to do work aligned with design goals and interests.Seeking opportunities to contribute thought leadership to the broader design community. What We’re Looking For You're a design leader who facilities and delivers innovative design solutions through collaboration with cross-functional teams and business partners. You're accountable for your growth as an individual practitioner and the growth of your peers. You're comfortable thinking on your feet and handling complexity. You communicate confidently, concisely and clearly. You're able to orchestrate multiple teams and stakeholders towards common goals. You'll Need To Have Bachelor’s degree or six or more years of work experience.Experience in leading consumer-facing design practice.Experience in digital design & user centric design overall. Even Better If You Have Bachelor’s or Master’s degree in Design Portfolio is all professional work Experience leading design work streams on multiple design programs or shipped products with a large user base Experience designing across a variety of platforms, audiences, and domains. Contribution to overall product success Demonstrated ability to navigate broader business, technical, and customer success factors and collaborate with colleagues in those areasExperience mentoring other designers. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon.Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.Using Net Promoter Score and other tools to measure improvements over time.Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.Participating in Customer Experience focus group sessions with Business and IT leaders.Influencing senior business and IT partners to support and deliver proposed improvements.Charting down customer journeys across various transactions and identifying process gaps and opportunities.Converting data driven use cases into customer experience design.Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models.Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.Leading the ideation of new solutions to meet customer’s changing expectations.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Product Management experienceDesign experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts.Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experienceStrong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant.Experience with UX & Experience in Design.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities and meet tight deadlines.Agile experience.Ability to give constructive criticism and challenge co-workers to think at their best.Certification on leading UX skills & Analytics tools If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… As part of DMBM-BI, you will be helping to create and deliver a comprehensive measurement and reporting approach for all of Verizon Consumer Groups. In this role, you will interact with cross-functional teams working throughout Verizon bringing new experiences to life for our Customers. You will help in measurement, and reporting for cross-functional teams as they plan, build, and launch world-class experiences. You will help translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs. Working closely with the NBx/Pega Business teams and deliver reporting stories each release, and where required build new dashboards in Tableau or Qlik SenseContributing to requirement sessions with key stakeholders and actively participate in grooming sessions with business teamsDefining new metrics and business KPIs.Creating wireframes and mockups of reporting dashboards.Documenting all validated standards and processes to ensure accuracy across the enterprise.Collaborating with cross-functional teams to resolve NBx proposition anomalies and actively contribute to production defect resolutions. What We’re Looking For… You are a strong collaborator who can effectively own and prioritize multiple work streams and adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals but are comfortable brainstorming and sharing ideas in a team environment. You will have excellent communication skills and the ability to speak effectively to internal and external stakeholders. You can partner across multiple business and technology teams. You should have strong Business Intelligence and analytics experience in CX (Customer Experience) area/root cause analytics with attention to detail, be adaptable to change and tight deadlines, and be focused on quality. Ability to mine, extract, transform, load large data sets, and create concise readouts and analyses based on the actionable insights found in the data. Bachelor’s degree and Six or more years of work experience.Six or more years of relevant work experience.Experience with SQL and SQL performance tuning.Experience with Tableau and Qlik Sense.Experience with data modeling for different data sources in Tableau or Qlik Sense.Knowledge of Google Suite and database management systems.Experience with dashboard creation with insightful visualization.Knowledge of OneJira or any ticketing tool. Even better if you have one or more of the following: Experience with third-party reporting tools (e.g., ThoughtSpot, IBM Cognos, Looker tools).Exposure to HiveQL, GCP Big Query, Teradata, and Oracle databases.Basic knowledge of programming languages (e.g., VBA/Python).Ability to derive insights from data and recommend action.Knowledge of end-to-end ETL process. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… You’ll be ensuring that analytics and AI/ML models drive continuous business improvements, bringing more profitable growth and an even better customer experience. You’ll execute the analytics strategy, modeling strategy and champion that strategy across the business, in order to create buy-in for data-driven decision making. Your end goal is to recommend improvements that will go straight to the bottom line, by helping us serve our customers. Building predictive models using AI and ML algorithmsBuilding AI driven audience strategies for Marketing campaigns and offersCreating & automating sales, service, network and marketing intervention streams driven by model outputs to drive growth, mitigate churn and improve CXBuilding dashboards to measure the effectiveness of the intervention programs What we’re looking for... You are a master at analyzing big data. You thrive in an environment where enormous volumes of data are generated at rapid speed. You’re a creative thinker who likes to explore and uncover the issues. You are decisive. Communicating what you’ve uncovered in a way that can be easily understood by others is one of your strengths. You are great at influencing up, down, and across groups. You’ll Need To Have Bachelor’s degree and One or more years of relevant work experience.Experience in applying statistical ideas and methods to data sets to answer business problems.Experience in building predictive models using Machine learning algorithmsExperience with visual science and dashboard design principles. Even Better If You Have Degree in mathematics, statistics, physics, engineering, computer science, or economics.Expertise with Tableau or similar visual analysis tools, optimization, analytics and large data sets, developing visually compelling interactive dashboards.Strong understanding of database concepts (Oracle, MS SQL, generic SQL, etc.).Strong understanding in visualization tools like TableauStrong understanding of data warehouse and data lake architecture (GCP, Teradata, Hadoop).Strong understanding on ML tools including R, Python, SAS, SPSS, DataRobot, H2OStrong understanding in AI & Gen AI toolsGood understanding of third party analytic tools.Experience with general purpose programming languages (Java, .Net, Python, Perl, etc.).Experience with shell scripting tools in Windows, Linux/Unix is a plus.Experience with data aggregating tools such as SPLUNK is a plus. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. As a Senior Manager for Customer Experience Platforms, you will be responsible for leading critical platforms that power customer authentication, engagement, and decisioning across omnichannel experiences. Your leadership will ensure these platforms enable seamless digital interactions, secure transactions, and personalized customer journeys. This role will drive the strategy and execution of high-impact platforms that orchestrate AI-driven automation, fraud prevention, and real-time customer decisioning. What You Will Be Doing Lead a portfolio of Experience Platforms, including Workflow Automation tools, Customer Authentication, Consumer Data Platform (CDP), Lead Routing, Individual Profile & Fraud API and Communication Platform.Oversee the strategy, execution, and roadmap for foundational CX platforms, ensuring scalability, security, and AI integration.Drive the development of intelligent workflows and decisioning systems that enable personalized customer interactions.Partner with engineering and business teams to ensure seamless integration of authentication, fraud prevention, and omnichannel engagement solutions.Provide mentorship and leadership to product owners, ensuring alignment with business needs and CX priorities.Optimize platform performance and drive innovation in customer identity, fraud detection, and AI-driven automation.Collaborate with stakeholders to align platform capabilities with business strategies, ensuring frictionless customer experiences. What We Are Looking For A technology-focused leader with experience managing complex platform products.Deep expertise in customer authentication, digital identity, fraud prevention, and omnichannel engagement.Ability to balance technical execution with strategic vision, driving AI-powered automation and decisioning.Strong leadership and team development skills, with experience managing product owners.Proven experience in scaling high-impact platforms and ensuring regulatory compliance. You Will Need to Have 8+ years of experience in product management, platform strategy, or digital experience technologies.Strong understanding of AI-driven decisioning, Customer Identity access management (CIAM), authentication systems, and fraud prevention.Expertise in managing platform security, scalability, and compliance in a global organization.Experience in driving platform synergies across multiple business functions.Strong leadership skills, with a track record of mentoring teams and influencing business outcomes.Strong presentation and communication skills to influence executive stakeholders. Even Better If You Have One or More of the Following Experience in telecom, AI-driven personalization, or customer identity platforms.Background in AI/ML integration within platform-based products.Experience in leading Agile teams and driving product transformation.Strong stakeholder management skills with the ability to influence executive leadership.Experience in Lead Management Domains and familiarity with tools like Salesforce CRMExperience in Customer Data Products like Salesforce Customer 360, etcExperience in CIAM Products like Ping Identity, Forgerock, Microsoft Entra ID. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. As a Sr Mgr Sales Assisted Touchpoints team, you’ll be a critical part of a technology team that curates, transforms, and ultimately builds platform experiences with a strong focus on managing customer assisted sales and service projects specifically around Trade and Promo. You’ll frequently collaborate with partner organizations including GTS, Channel Technology, Business Transformation, Digital, etc. to create technical requirements for front end systems, and coordinate in the new ways of working format with other product owners to synchronize feature development and production. You will need to thoroughly understand employee and customer experiences and that understanding and feedback will surface in everything you do. Your work will have a strong focus on innovation, automation, AI/ML, and proven operational efficiency in execution. Innovative thinking, CS and RPM domain expertise, Agile program leadership, and your skills at managing multiple stakeholder groups during execution will be criticalOur winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customers across their lifecycle.Supervising junior team members in the management of agency accounts by delegating responsibilities while setting and maintaining deadlines.Identifying and supporting new business and organic growth opportunities. Work with Onshore PO.Meeting and liaising with clients to develop relationships, identify objectives and opportunities and discuss strategic approaches to their business.Working as a Product Owner from India and support the stakeholders.Contributing proactively in the strategic planning process and working with audience engagement teams.Developing estimates and scopes by engaging across disciplines with regard to client deliverables.Updating and maintaining client status reports, including objectives, deadlines and budgets.Assisting with creative brief development, execution and follow up, as identified.Managing the Billing side of the business. What We’re Looking For... You’ll need to have: Bachelor’s degree or five or more years of work experience.Six or more years of relevant work experience.Four or more years of experience in project/Product/account management in an agency or corporate marketing setting.Knowledge of Gsuite applications and JIRA.Experience in working on assisted/accounts customer journeys. Even better if you have one or more of the following Ability to simultaneously manage multiple priorities in a fast-paced environment.Exceptional communication and stakeholder management, and the ability to influence cross functionally.Strong communication and presentation skills.Good team player and collaboration across teams.Change management skills and drive culture transformation initiatives.Certification on Agile Product Owner/Any Agile Certification. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. The Lead Experience Manager is responsible for developing, identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve experiences for customers.Develops a customer-first strategy and roadmap to transform core initiatives into best-in-class user experiences.Analyzes customer behaviour data to identify insights on performance and opportunities.Analyzes E2E flows and identifying areas for enhancement for the Billing journey.Builds workflow models and developing autonomous processes to increase speed to market.Provides expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and Channel partners.Converts strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.Organizes feature backlog to optimize delivery in alignment with business priorities.Develops reports that provide an overview of product performance. Even better if you have one or more of the following: If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great communicator/collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Delivering service improvements to improve the customer experience across Verizon.Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.Using Net Promoter Score and other tools to measure improvements over time.Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.Participating in Customer Experience focus group sessions with Business and IT leaders.Influencing senior business and IT partners to support and deliver proposed improvements.Charting down customer journeys across various transactions and identifying process gaps and opportunities.Converting data driven use cases into customer experience design.Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models.Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.Leading the ideation of new solutions to meet customer’s changing expectations.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Bringing in new design thinking and innovative ideas to enhance customer experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Product Management experienceDesign experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts.Experience in Adobe Analytics, Qualtrics, Tableau and other tools to analyse and enhance customer experienceStrong knowledge of industry wide best practices when it comes to customer experience. Even better if you have one or more of the following: A Master's degree in Computer Science or relevant.Experience with UX & Experience in Design.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities and meet tight deadlines.Agile experience.Ability to give constructive criticism and challenge co-workers to think at their best.Certification on leading UX skills & Analytics tools If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 May be Eligible for Relocation Assistance No Diversity and Inclusion We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… The Billing ,Payments and Finance Experience organization is building business enablers for all customer touch points to deliver improved customer experience. This role will be key in supporting this transformation by driving exceptional customer experiences.In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great collaborator, and contribute to the strategic direction and execution of seamless customer experience. Our VCG priority is Customer loyalty and Competitive edge. We are passionate about delivering assisted and delightful digital-first experiences to our customers across their Billing , Payments, Receipts lifecycle. Assist in identifying and supporting new business and organic growth opportunities.Collaborate with the Senior Managers and Product Owners to support stakeholder management and project execution. Assist in developing estimates and scopes for deliverables, engaging across disciplines as needed.Assist with creative brief development, execution, and follow-up.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Consume CMIS reports, Voice of customers reports, Medallia reports and work on customer experience improvement.Create and compare customer journey maps for the relevant experience flows.Bringing in new design thinking and innovative ideas to enhance customer experience.Contribute to the optimization and improvement of Billing , Payments , and Finance (BPF) agent experiences, ensuring seamless customer interactions.Support initiatives aimed at improving overall customer satisfaction and NPS scores related to BPF experiences.Assist the Associate Director in mentoring and guiding junior team members. What We’re Looking For… You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. Bachelor’s degree and six or more years of work experience.Eight or more years of relevant work experience.Two or more years of experience with project/product/account management in an agency or corporate marketing setting.Proficiency in GSuite applications and Jira.Design experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts. Even better if you have one or more of the following: Strong communication and stakeholder management skills.A degree in design or Master's degree in Computer Science or Masters Degree in Business Administration or relevant.Strong knowledge of industry wide best practices when it comes to customer experience.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities in a fast-paced environment.Excellent communication and presentation skills.Strong team player with a collaborative approach.Experience working in an Agile environment. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... A Senior Experience Designer III is differentiated by their strong role in shaping processes and developing points of view based on a deeper understanding of partner motivations and business, technical, and customer context. Additionally, as a Senior Experience Designer III you may be more involved with the onboarding and recruiting experience as they grow mentorship skills for Lead-level and above work. Working independently with some guidance to identify and tackle larger, more open-ended problems and help plan overall approach.Judging solution quality and context appropriateness.Playing a role in evolving the design system by proposing updates and participating in feedback opportunities.Actively exploring user context, and engaging in targeted user centric activities.Participating in user insight gathering activities. Participating in analysis of observations to develop insights. Designing solutions that use user insights.Understanding motivations and drivers of partners to optimally design solutions within Verizon's business context and revenue model.Identifying project needs and engaging partners in conversation to fully understand needs.Presenting work and engaging in constructive dialogue with partners to understand the context of requirements and ensuring strong design rationale.Persuasively presenting overall design solutions and rationale to Business partners.Consistently providing field mentorship in areas of expertise.Playing a lead role in mentoring new team members, with a focus on craft and process. What We’re Looking For... You're an expert design practitioner who grounds user-centered design solutions in product, tech and business strategies. You excel in at least one core discipline, are able to work independently and deliver within deadlines. You're a model and mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You demonstrate growth as an individual practitioner and facilitate the growth of your peers. You'll Need To Have Bachelor's degree or four or more years of work experience.Four or more years of relevant work experience.Proficiency in UX, digital design skills and prototyping.Experience in user centric design overall. Even better if you have one or more of the following: Bachelor’s or Master’s degree in Design.Portfolio is all professional work.Contributed to multiple design programs or shipped products with a large user base.Contributed to overall product success.Experience designing across a variety of platforms, audiences, and domains.Demonstrated in understanding of the broader business, technical, and customer context. Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.Your benefits are market competitive and delivered by some of the best providers.You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... This team provides services and platforms that enable small and medium businesses to succeed. Our core offering includes actionable live web insights, application/developer platforms, real-time traffic tracking and analytics, recommendations, provisioning management, subscription/billing management, merchant solutions, domain management, web hosting and local listings. These are some of the important functions that allow the business owner to gain insights and take action to grow their business. And more, you get to work on the most advanced and interesting technology with no limit. Planning, designing, developing, coding and testing software systems or applications for software improvements and new products; revising and refining as required.Participating in the development of project timelines, implementation design specifications, system flow diagrams, documentation, testing and ongoing support of systems.Conceptualizing and developing prototypes quickly in working with the product and architect.Engaging in engineering discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.Deploying high-performance distributed micro services and systems for platform products.Building something awesome. The ideal project is something you can be proud of that we use in our product.Maintaining and improving existing code with a pride of ownership. What We’re Looking For... You are self-driven with experience in design and implementation of complex and distributed systems, particularly in building high-performance backend and/or frontend frameworks. You have a passion for seeking engineering excellence and adopting new technologies. You are not afraid to drive for success by working with multi-functional teams. You’ll Need To Have Bachelor’s degree or four or more years of work experience.Four or more years of relevant work experience.Knowledge of software architecture, networking and distributed systems, design patterns, and UNIX/Linux environments.Experience with browser-side client technologies including HTML5, CSS, ReactJS/Redux and object-oriented JavaScript, or experience with server-side client technologies including Java or C++.Experience with development with HTTP/RESTful APIs, Microservices.Experience with test-driven development, continuous integration and continuous deployment processes. Even better if you have one or more of the following: A degree.Experience with NodeJS, Java EE/Spring Framework.Seven or more years of relevant technical experience.Knowledge of large-scale software architecture, networking and distributed systems, design patterns, and UNIX/Linux environments.Industry experience with MySQL or relevant.Experience interacting with RESTful APIs for SaaS applications standards and protocols: SAML, oAuth, WS FEDERATION etc.Exposure to AWS architecture, concepts, and tools.Container platforms like Docker or relevant.Excellent communication skills, both written and oral. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. #TPDNONCDIOREF Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 0 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... We are looking for a talented CX professional to join our team. In this role you will work closely with stakeholders and other hardworking professionals to research, ideate and define experiences. You will be a proactive, great collaborator, and contribute to the strategic direction and execution of seamless customer experience in partnership with cross functional teams. Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.Participating in user research and observation of user tasks, integrating these findings with business requirements to transform the users mental model into the concept.Delivering service improvements to improve the customer experience across Verizon.Influencing senior business and IT partners to support and deliver proposed improvements.Using Net Promoter Score and other tools to measure improvements over time.Collating and analyzing customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.Participating in Customer Experience focus group sessions with Business and IT leaders.Working across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.Leading the ideation of new solutions to meet customer’s changing expectations.Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.Bringing in new design thinking and innovative ideas to enhance customer experience.Charting down customer journeys across various transactions and identify process gaps and opportunities.Converting user stories into customer experience design.Leveraging intuitive and simple user interfaces for web and mobile solutions, producing storyboards, mock ups and conceptual models. What We’re Looking For... You’re curious about new trends and technologies and the game-changing possibilities it creates. You'll research to understand the current state of customer service experiences, learn what they want, and how we can improve. What you build is new but somehow reflects exactly how people prefer to navigate. You understand and balance both the user and the business perspective. You understand and meet the needs of stakeholders and that is your strength while still maintaining your own vision and point of view. You hold the firm belief that different perspectives create the best solutions and groundbreaking new Concepts. Knowing what customers want and need, you’ll make recommendations to guide our strategy and implement new ways to make the customer experience even better. You'll Need To Have Bachelor’s degree in Computer Science or four or more years of work experience.Four or more years of relevant experience required, demonstrated through work experience and/or military experience.Four or more years of experience managing Business Process and Solutions.Experience with UX & Experience in Design.Design experience in Customer facing applications/products.Experience in NPS tracking and improvements.Experience in Design Thinking concepts.Experience in Adobe Experience Management or Adobe Marketing Cloud or other leading CMS product knowledge. Even better if you have one or more of the following: A degree in design or Master's degree in Computer Science or relevant.Strong knowledge of industry wide best practices when it comes to customer experience.A strong sense of style with impeccable design fundamentals.Ability to manage multiple priorities and meet tight deadlines.Agile experience.Training on user experience (UX) from a qualified institution (Human Factors International etc.)Ability to give constructive criticism and challenge co-workers to think at their best.Certification on leading UX skills & Analytics toolsStrong knowledge in industry leading CXM Platform (AEM,Medillia,Glassbox etc.). Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.Your benefits are market competitive and delivered by some of the best providers.You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… As a Lead Experience Designer, you must have several years of experience in design, expert and generalist skills, and some experience leading cross-disciplinary teams on multiple, wide-ranging, and complex design programs or products focussed on Customer Service overarching Contact Center agent experiences. Your workload shifts to include more facilitation and process definition and actively collaborate with business, technical, and customer partners to ensure successful outcomes. You have the opportunity to learn skills for both Individual Contributor and Manager paths while developing a stronger design voice and point of view demonstrated through increased engagement at the studio level and within the design community. Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands-on work while planning overall approach in partnership with leaders.Facilitating creative concepting, divergent and convergent group work.Judging solution quality and context appropriateness.Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.Upholding and maintaining attention to detail for your own work and project team.Identify opportunities to gather user insights.Collaborating with research teams to shape appropriate user insight gathering activities (informal or formal, primary or secondary).Communicating proposed solutions to stakeholders in business terms.Projecting confidence that compels people to follow and inspire the best from a team.Persuasively presenting overall design solutions and rationale to business partners and key stakeholders.Playing a lead role in mentoring new team members, with a focus on craft and process. Playing a lead role in mentoring interns.Advocating for the team and recommend approaches that allow designers to do work aligned with design goals and interests.Seeking opportunities to contribute thought leadership to the broader design community. What We’re Looking For You're a design leader who facilities and delivers innovative design solutions through collaboration with cross-functional teams and business partners. You're accountable for your growth as an individual practitioner and the growth of your peers. You're comfortable thinking on your feet and handling complexity. You communicate confidently, concisely and clearly. You're able to orchestrate multiple teams and stakeholders towards common goals. You'll Need To Have Bachelor’s degree or six or more years of work experience.Experience in leading consumer-facing design practice.Experience in digital design & user centric design overall. Even Better If You Have Bachelor’s or Master’s degree in Design Portfolio is all professional work Experience leading design work streams on multiple design programs or shipped products with a large user base Experience designing across a variety of platforms, audiences, and domains. Contribution to overall product success Demonstrated ability to navigate broader business, technical, and customer success factors and collaborate with colleagues in those areasExperience mentoring other designers. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You’ll be ensuring that analytics drive continuous business improvements, bringing more profitable growth and an even better customer experience. You’ll define the analytics strategy and champion that strategy across the business in order to build consensus for data-driven decision making. You’ll also co-own the data analytics team, planning and leading all aspects of the work, and crafting an engaging environment where team members can thrive. Your end goal is to recommend improvements that will go straight to the bottom line by helping us serve our customers. Leading a strong internal data analytics team to support the business.Partnering with others to understand business challenges.Crafting creative approaches to uncover the biggest opportunities for cost and time savings.Defining and driving the analytics strategy and modeling approaches.Building business cases and translating findings into practical business implications.Driving the adoption of analytics in decision making. What We’re Looking For... You are the one reading up on the latest standard methodologies in data mining and visualization. You can visualize the big picture strategy, but can also break it down into the components to get the job done. You believe that the best decisions are based in data and you’re the one that knows how to tease out the key learning within a dataset. You have credibility with people because you are a specialist in all things data but you also know how to bring it down to the level that your audience can understand—that’s practical and will help the business improve. And you’re an effective and inspiring leader who brings out the best in others. You’ll Need To Have Bachelor’s degree in Math, Statistics, Physics, Engineering, Computer Science, Econometrics or four or more years of work experience.Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.Experience with quantitative modeling, statistics, or data mining. Even better if you have one or more of the following: Master's degree or PhD in Operations Research, Industrial Engineering, Statistics, Economics, or a related field.Worked with SQL and statistical software packages like SAS and SPSS.Managed a team.Experience with visualization software like Qlikview, Tableau, or Excel.Coding experience (e.g., C/C++, Java or Python).Demonstrated communication and influence skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. About The Role We are seeking a certified Product Owner with a strong background in managing Conversational AI (Chat & Voice) channel experiences (for both customers and employees) within the telecom sector. You'll be at the forefront of integrating AI-driven chat and voice solutions to enhance user experience, reduce response time, and ensure customer satisfaction. You will be part of the team to develop state-of-the-art AI-driven chat and voice solutions that resonate with our user base, align with business objectives, and set the benchmark in the telecom industry. What You’ll Be Doing... Product Ownership: Drive the vision and direction of the product, ensuring alignment with organizational goals and user needs. Backlog Prioritization: Refine and manage the product backlog, ensuring clarity, feasibility, and value in every item, especially those related to Conversational AI. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring their needs are understood and addressed in product development. Customer Centric Conversational experience flow Design: Oversee the design of intuitive and efficient chatbot and voice interactions, ensuring adherence to Chatbot Flow Guidelines & Principles.Understand online shopping behaviors, customer support needs, and telecom trends to inform AI channel strategies. Ensure a seamless and intuitive user journey. Data Analysis: Extract insights from data to inform product decisions, ensuring alignment with market trends and user behavior. Continuous Learning: Stay updated with the latest trends in AI/ML and conversational experience design, applying this knowledge to product enhancements. Partner/Stakeholder Collaboration: Work closely with US partners, cross-functional teams, ensuring effective communication and collaboration throughout the product lifecycle. Visionary Leadership: Define and drive a product vision that aligns with market trends, stakeholder feedback, and organizational objectives, especially in the telecom and e-commerce sectors. AI-Driven Strategy: Collaborate with AI specialists and cross-functional teams to develop and integrate machine learning models that enhance responsiveness, accuracy, and overall user experience.Collaborate with sales and marketing teams to utilize AI channels for promotions, recommendations, and upselling. Performance Monitoring, Feedback and Iteration:Regularly track and analyze AI channel metrics related to user engagement, customer satisfaction, sales conversions, and resolution times. Establish robust systems to gather user feedback and continuously improve the AI channel experience. User Journey Mapping: Define and refine user journeys for shopping via chat and voice interfaces. You’ll Need To Have Bachelor’s degree in Business, IT, or a related field OR six or more years of work experience. Use case development knowledge. Certification in Product Management & In-depth knowledge of all scrum methodologies. Strong understanding of Conversational AI applications & Design experience in Customer facing applications/products. Proactive approach to problem-solving and user experience enhancement. A positive attitude, reliability, and a strong eagerness to learn and upskill Strong analytical skills with an ability to discern business trends. Excellent communication skills, both written and verbal. Even Better If You Have Experience in the telecom industry, e-commerce, or customer support domains. Proactive approach to problem-solving and user experience enhancement. Demonstrable knowledge of Chatbot Flow Guidelines & Principles.Master’s degree in Computer Science or relevant. Knowledge of industry wide best practices when it comes to customer experience. Ability to give constructive criticism and challenge co-workers to think at their best. Comprehensive understanding of AI/ML technologies and their applications in conversational platforms. Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.Your benefits are market competitive and delivered by some of the best providers.You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Your benefits package will vary depending on the country in which you work. subject to business approval If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing… The individual will be working at our Verizon India, in a hands-on capacity and will be responsible for engineering and maintaining features and components for our suite of mobile apps. Emphasis in the role will be focused on iOS Development. Participate in product feature implementation, both independently and in cooperation with your cross-functional teamImplement changes and new features in a manner which promotes efficient, reusable and performant codeParticipate in peer code reviews, manage criteria applied during code reviewsInvestigate technical issues during the full development lifecycleProvide effort estimations for the individual and team assignments What We’re Looking For... You will need to have: Bachelor's degree or four or more years of work experienceExperience in IOS Mobile app developmentGood knowledge of Swift programming language Understanding of iOS Cocoa Touch FrameworkExperience using Protocol Oriented Programming, MVP, MVVMUp to date with latest developments in the iOS ecosystemExperience working with RESTful APIs with input to their designKnowledge of mobile security concernsProfessional experience in agile/lean methodologies and processes - ideally Kanban or scrum Even better if you have one or more of the following: Exposure to customer-facing apps with an emphasis on usabilityAn understanding of Jira , GIT , code review processes and Jenkins build pipelinesAbility to contribute to Android development projectsUnderstanding of good software development practicesExposure to TDD and/or BDD Good communication skills both written and oral Experience with systems analysis and design, and working with senior engineers and architects Demonstrated ability to work independently and as part of a team Experience working in larger project and team environments with product, application support and operations teamsA software enthusiast with a passion for the technologies you are working with Quality and results focused - with experience in project delivery individually or as part of a team An innovative mindset #TPDNONCDIO Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… The individual will be working at our Verizon India, in a hands-on capacity and will be responsible for engineering and maintaining features and components for our suite of mobile apps. Emphasis in the role will be focused on iOS Development. Participate in product feature implementation, both independently and in cooperation with your cross-functional team Implement changes and new features in a manner which promotes efficient, reusable and performant code Participate in peer code reviews, manage criteria applied during code reviews Investigate technical issues during the full development lifecycle Provide effort estimations for the individual and team assignments What we’re looking for... You will need to have: Bachelor's degree or four or more years of work experience Experience in IOS Mobile app development Good knowledge of Swift programming language Understanding of iOS Cocoa Touch Framework Experience using Protocol Oriented Programming, MVP, MVVM Up to date with latest developments in the iOS ecosystem Experience working with RESTful APIs with input to their design Knowledge of mobile security concerns Professional experience in agile/lean methodologies and processes - ideally Kanban or scrum Even better if you have one or more of the following: Exposure to customer-facing apps with an emphasis on usability An understanding of Jira , GIT , code review processes and Jenkins build pipelines Ability to contribute to Android development projects Understanding of good software development practices Exposure to TDD and/or BDD Good communication skills both written and oral Experience with systems analysis and design, and working with senior engineers and architects Demonstrated ability to work independently and as part of a team Experience working in larger project and team environments with product, application support and operations teams A software enthusiast with a passion for the technologies you are working with Quality and results focused - with experience in project delivery individually or as part of a team An innovative mindset #TPDNONCDIO Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.