Department C&R - Correspondence Intake Job posted on May 08, 2025 Employment type Full Time Assistant Manager – Default Servicing About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: The Research department is responsible for researching and responding to written inquiries and complaints received regarding their mortgage accounts, in accordance with the regulatory and investor requirements. Further coordinate with other business units such as Legal, refinance, Underwriting, Payoff, Credit Reporting, Tax Department, Private Mortgage Insurance, Property Insurance, Ombudsman, Year End, Title and Lien release etc, to resolve customers complaint Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. Update and document all tracking systems including the clear and accurate documentation of the accounts worked Roles & Responsibilities SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work Process Compliance: Ensures agents are following the most updated SOP Client Interaction: Promptly responds to all queries and escalations from client partners Knowledge Management: Ensures all his agents complete all mandatory and process specific courses timely Operations: Identifies training needs of his team and coached bottom performers Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets. Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one-on-one meeting basis the performance Lead the governance calls with clients and internal stake holders to review process performance Plan for resource utilization and capacity planning Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in Night shifts in the Office (Moder, Bangalore). Healthy Interpersonal relationship at work with peers Positive attitude Adherence to organization policies Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting monthly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Strong written and oral communications skills in English Analytical abilities / Numerical skills Attention to detail Team management Good exposure to MS office (Excel and PPT) Confidence and skillful negotiating skills Minimum 6 years of US Mortgage Experience with 4 years in a supervisory capacity

Department Default Servicing Job posted on May 08, 2025 Employment type Full Time Associate/Analyst – Processor About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: Tracks the work queue to create assignment of mortgage and submits for recording and execution. Data entry of assignor, assignee and all relevant fields from system of records into draft assignment of mortgage. Uses best practices to improve productivity, quality and turn around time. Roles & Responsibilities Processing tasks as per the process guidelines Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English US Mortgage Experience in Default Servicing preferred (Minimum 12 Months)

About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners. What you can expect: Centrally Managing end-to-end project life cycle and driving optimization of operating models. Provide a central repository for all projects and project information. Conducting governance calls to manage the processes for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team. Capture project health and monitor resource allocation and provide insights into processes and frameworks that work. Ability to use Project management tools and track/review projects using these tools Review/prepare Gantt charts for projects and predict delays Prepare status reports, highlight setbacks to the project timelines, proactively escalate potential red flags, and recommend mitigation solutions. Who should apply? BTech or equivalent degree 6+ years of relevant experience. Experience in project management for SaaS product implementations would be preferred. PMP/Prince2 Certified and proficient in MS Excel, PowerPoint and Word Ability to work under pressure and adaptable to change Excellent time management and problem-solving skills Strong communication skill

Department REO Job posted on May 12, 2025 Employment type Full Time Team Leader About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: Review the loans and follow up for FHA and USDA valuations from valuation vendors. Placing orders with the preferred valuation vendors on the eligible loans for market values. Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. Update and document all tracking systems including the clear and accurate documentation of the accounts worked Roles & Responsibilities Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting monthly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English 3 years US Mortgage Experience in Valuations/REO/Post Sale with 1 year as Team Leader role

Department Correspondence & Research Job posted on May 12, 2025 Employment type Full Time Associate/Analyst – Processor About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: The Research department is responsible for researching and responding to written inquiries and complaints received regarding their mortgage accounts, in accordance with the regulatory and investor requirements. Further coordinate with other business units such as Legal, refinance, Underwriting, Payoff, Credit Reporting, Tax Department, Private Mortgage Insurance, Property Insurance, Ombudsman, Year End, Title and Lien release etc, to resolve customers complaint Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Trust Policy requirements and timelines. Update and document all tracking systems including the clear and accurate documentation of the accounts worked Roles & Responsibilities Processing tasks as per the process guidelines Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) strong written and oral communications skills in English Minimum 3 years of US Mortgage Experience with 2 years in research and resolution department

Department Default Bankruptcy Job posted on May 12, 2025 Employment type Full Time About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: Has knowledge of Bankruptcy chapters – 7, 9, 11, 12 and 13. Working knowledge of each of the chapters and understanding of setup, corrections and modifications of important dates in bankruptcy. Working knowledge of Plan Review/ Plan Review / SOI Review / Transfer Notice, Proof of Claims (POC), Filing of Motion for Relief (MFR) and referrals to Release, Reaffirmations, PPFNs, PCNs, NOFC. Good understanding of Chapter 13 guidelines where – Plan, Repayment, Discharge, Eligibility etc., Understands set-up, closure and discharge of the bankruptcy. Job Roles and Responsibilities: Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting monthly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team. Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English 3 years of US Mortgage Experience in managing Bankruptcy teams with 1 year as Team Leader role. Good exposure to MS office – especially MS-Excel and MS-PowerPoint.

Department Default Servicing Job posted on May 12, 2025 Employment type Full Time Associate/Analyst – Processor About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: Tracks the work queue to create assignment of mortgage and submits for recording and execution. Data entry of assignor, assignee and all relevant fields from system of records into draft assignment of mortgage. Uses best practices to improve productivity, quality and turn around time. Roles & Responsibilities Processing tasks as per the process guidelines Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English US Mortgage Experience in Default Servicing preferred (Minimum 12 Months)

About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners. Responsibilities: Review project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders Centrally Managing end-to-end project life cycle and driving optimization of operating models by collaborating with Partner implementation and client. Effectively communicate project expectations to team members and stakeholders in a timely and clear manner. Provide a central repository for all projects and project information. Conducting governance calls to manage the processes for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team.Capture project health and monitor resource allocation and provide insights into processes and frameworks that work. Ability to use Project management tools and track/review projects using these toolsPrepare status reports, highlight setbacks to the project timelines, proactively escalate potential red flags, and recommend mitigation solutions. Proactively manage changes in project scope, identify potential risks, and devise contingency planBuild, develop, and grow any business relationships vital to the success of the project. Conduct project closure reviews and create recommendations report to identify successful and unsuccessful project elements. Requirements: BTech or equivalent degree6+ years of relevant experience. Experience in project management for SaaS product implementations would be preferred. PMP/Prince2 Certified and proficient in MS Excel, Powerpoint and Word Ability to work under pressure and adaptable to change Excellent time management and problem-solving skillsStrong communication skill

About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.Key Responsibilities:Work with internal teams to obtain an in-depth understanding of the product.Gather information on the product by reading internal content and by using the product hands-on.Create content using the CCMS content creation tool Paligo.Create documentation in correspondence with established guidelines.Create content with a specific focus on reuse and single-sourcing opportunities.Communicate information and ideas clearly, and concisely in writing.Perform a thorough review of content created before publishing.Help with peer-review of the content.Required qualifications:Proven working experience of 6 to 14yrs in technical writing of software documentation.Ability to quickly grasp complex technical concepts and convert the concepts into easily understandable documentation.Ability to communicate clearly and concisely.Good working knowledge of MS Office applications.Good knowledge of content authoring tools, including HTML and CSS.Self-starter and ability to work independently.Flexible/adaptable with the ability to set and manage multiple priorities.Excellent written and oral communication skills.Ability to work under minimum supervision and in a geographically distributed team.Note: Candidates based in Hyderabad are eligible to apply.

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+ global enterprises to manage their 2 million+ employees across 100+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc. The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft. Responsibilities: Drive mission-critical financial reporting, analysis and business partnering activities Drive financial close and reporting processes in partnership with business, commercial, and accounting teams Ensure accuracy of revenue recognition/expense reporting / capex and cash reporting by working closely with commercial and accounting teams to make sure data is accurately captured and reported in line with set guidelines. Working with the accounting team on accruals as needed Closely tracking variances from operating plans and forecasts; by reviewing the monthly close financial statements with the accounting team and business partners Ensure high-quality operating plans and forecasts minimizing variances of actuals from plan. This includes tracking of the close process and keeping stakeholders updated of any gaps vs expected forecasts Support the FP&A organization through end-to-end finance transformation – drive standardization and automation of reporting across the organization Qualifications: Master’s degree in accounting/finance, CA or equivalent professional qualification required. At least 2-4 years of Finance/FP&A/accounting/ reporting experience across revenue, expense, cash or capex Advanced knowledge of Microsoft Excel. Knowledge of NetSuite is a plus. Experience with analytics tools such as, Power BI, etc. Sound fundamentals on financial accounting, analytical ability Strong work ethic, self-motivated work style, attention to detail, effective communicator Ability to organize multiple responsibilities and deliver results in an accurate and timely manner while adapting to changes in priorities Ability to influence and strategically partner with individuals of various educational and technical backgrounds, both inside and outside the organization Ability to business partner and communicate with non-finance stakeholders effectively and articulately Show more Show less

About the Role: We are seeking an Account Manager Customer Success to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. You will focus on improving customer engagement, product adoption, and ensuring long-term partnerships, while also identifying cross-sell and upsell opportunities to maximize customer value. About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, transforming the future of work through cutting-edge HR tech. With a strong focus on employee experience and customer success, we are continuously innovating to deliver world-class solutions. Trusted by 900+ global enterprises and managing over 2.5 million employees across 116+ countries, Darwinbox competes with global players like SAP, Oracle, and Workday. Our customers include industry leaders such as Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, and Mahindra. Backed by marquee global investors such as Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners, our vision is to build a world-class product company from Asia. Key Responsibilities: Optimize Customer Success Processes: Implement cutting-edge tools and technologies to drive efficiency and improve outcomes for customers. Customer Advocacy & Engagement: Curate compelling case studies, testimonials, and references to highlight customer success stories and ensure continuous engagement. Boost Product Adoption: Develop and execute strategies to enhance product usage and adoption tailored to HR SaaS needs. Cross-sell and Upsell: Identify and pursue cross-sell and upsell opportunities to expand product usage within existing accounts, increasing customer lifetime value. Maximize Renewals: Drive strategies that maximize customer renewals and foster long-term partnerships by understanding customer needs and aligning solutions. Collaborate Across Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and a unified product roadmap. Client Relationship Management: Build and maintain trusted relationships with key stakeholders, using client feedback to influence product innovation and enhancements. Qualifications: Experience: Minimum 4+ years of experience in customer success or a similar role within the HR or HCM space, with a proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities. Adaptability: Ability to thrive in a fast-paced, evolving environment while balancing strategic thinking and execution. Sales Acumen: Proven ability to identify and execute on cross-sell and upsell opportunities, contributing to increased revenue. Data-Driven: Ability to analyze and interpret customer success metrics, making informed decisions that drive results. Stakeholder Management: Experience in building and maintaining relationships with key stakeholders, both internally and externally. Show more Show less

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners. Position Summary: The Manager - Controllership will be responsible for managing core controllership functions, including cost accounting, balance sheet integrity, month-end close, and compliance with Ind AS. The role involves partnering closely with FP&A, Procurement, Engineering, and other cross-functional teams to support operational excellence and financial accuracy. Key Responsibilities: Cost Management and Accounting: Track and analyze operating costs such as cloud infrastructure (AWS, Azure, etc.), software development expenses, and SaaS-related operating overheads. Implement and maintain effective cost control measures and processes. Balance Sheet Oversight: Manage key balance sheet items including prepayments, accruals, fixed assets, leases, and deferred revenues. Ensure timely and accurate reconciliations and reporting in line with Ind AS requirements. Maintain detailed schedules and supporting documentation for audit and management reporting. Monthly and Quarterly Closing: Lead month-end close activities including journal entries, reconciliations, and preparation of financials related to assigned areas. Ensure adherence to reporting timelines and accuracy standards. Audit, Governance, and Compliance: Support statutory audits and internal audits, ensuring complete, accurate, and timely submission of schedules. Ensure compliance with Ind AS, Companies Act, and applicable tax and regulatory frameworks. Strengthen internal controls over financial reporting (including IFC, if applicable). Process Optimization: Drive initiatives to automate and enhance accounting processes and operational efficiency. Collaborate in the implementation of new accounting systems or upgrades (Oracle NetSuite). Cross-Functional Collaboration: Work closely with Revenue Operations, Procurement, Legal, and Product teams to ensure accounting treatment aligns with business practices. Provide accounting advisory support for new initiatives, contracts, and vendor arrangements. Qualifications: Chartered Accountant (CA) or equivalent qualification; strong preference for first or second attempt CAs. 3 – 6 years of post-qualification experience in controllership/accounting roles, preferably in SaaS/technology sectors. Strong working knowledge of Ind AS (especially Ind AS 115 – Revenue Recognition, Ind AS 116 - Leases, Ind AS 38 - Intangibles). Experience in handling cost accounting, SaaS-related metrics, and balance sheet management. Expertise in ERP systems (such as SAP, NetSuite, Oracle) and advanced Microsoft Excel skills. Excellent analytical, problem-solving, and communication skills. Ability to thrive in a fast-paced, high-growth environment Show more Show less

Department Default Servicing Job posted on May 19, 2025 Employment type Full Time Associate/Analyst – Processor About Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Overview: Tracks the work queue to create assignment of mortgage and submits for recording and execution. Data entry of assignor, assignee and all relevant fields from system of records into draft assignment of mortgage. Uses best practices to improve productivity, quality and turn around time. Roles & Responsibilities Processing tasks as per the process guidelines Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English US Mortgage Experience in Default Servicing preferred (Minimum 12 Months)

Darwinboxis Asia's fastest-growing HR technology platform. Brainchild of alumni from the world's most distinguished organizations (McKinsey, EY, Google), we are the preferred choice of 700+ global enterprises to manage their 2 million+ employees across 90+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups - JG Summit Group, Cebu Pacific Air, Robinsons Malls, Go Hotels, Summit Hotels, Universal Robina, SPi Global, Tokopedia, Zalora, Zilingo, MAP (Starbucks, Sephora, Dominos' Pizza), Indorama, Nivea, etc. The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft. Roles and Responsibilities- Understand the customer queries related to payroll and address the issues timely Collaborate with internal functional team partners to determine suitable solutions to escalated issues product and service gaps Respond to clients via email, phone and live chat support channels Troubleshoot and guide clients through usage Proactively stay up-to-date on product features and improvements Produce and maintain user guides, FAQs, videos and webinar content Identify and communicate system issues, trends and quality metrics to our Product, QA and Development teams Meet customer satisfaction, efficiency metrics and issue resolution targets. Requirements- 4+ years of experience in Indian Payroll (Mandatory-Indian payroll) Should possess good knowledge on statutory compliance Working knowledge of basic accounting principle s and payroll practices. Experience working with accounting and payroll software. Experience on Customer support on payroll product is preferable Should be a good team player A degree in accounting, business, or a related field. Excellent communication and interpersonal skills Strong organizational and time management skills. Show more Show less

About Darwinbox: We’re designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience, customer success, and continuous, iterative innovation. Founded in 2015, we now serve over 2.5 million employees in 750+ enterprises, and that includes massive conglomerates to unicorn start-ups, like MakeMyTrip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, Microsoft, and many others, which has put us on the pedestal of Unicorn valuation in the year 2022. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with in a place where your ideas take precedence over your designation. Why Join Us? The rate at which our product and market presence are growing is unprecedented. We’re a Rocketship. We’re not planning on slowing down anytime soon. And, that’s why we need you! You’ll experience a culture of: Disproportionate Rewards for top performance Accelerated Growth in a hyper-growth environment Wellbeing First culture focused on employee care Continuous Learning and professional development Meaningful Relationships and a Collaborative Environment Role Overview: We are looking for unique design candidates who have a rare blend of passion and perseverance in everything they do to deliver exceptional user experiences to delight our customers! As an Accessibility Designer at Darwinbox, you will be instrumental in ensuring that our HR technology platform is accessible to all users, including those with disabilities. You will collaborate closely with our product design, engineering, and quality assurance teams to embed accessibility best practices into every aspect of our product development lifecycle. Responsibilities: Conduct accessibility assessments and audits of the Darwinbox platform to identify areas for improvement and ensure compliance with accessibility standards such as WCAG 2.1. Work closely with product designers to integrate accessible design principles into wireframes, prototypes, and final product designs. Collaborate with front-end and back-end engineers to implement accessibility features and enhancements, guiding accessible coding techniques and practices. Develop accessibility documentation, guidelines, and training materials for internal teams to raise awareness and build accessibility expertise. Conduct usability testing with users with disabilities to gather feedback and validate the effectiveness of accessibility solutions. Stay up to date on industry trends, best practices, and regulatory requirements related to accessibility, and advocate for accessibility within the organization. Champion accessibility initiatives by participating in industry forums, conferences, and community outreach activities. Requirements: Bachelor's degree/ Masters in Interaction Design, Human-Computer Interaction, Computer Science, or a related field. A master's degree is a plus. Proven experience as an Accessibility Designer or similar role, with a strong portfolio showcasing accessible digital products or platforms. In-depth knowledge of accessibility standards and guidelines, including WCAG 2.1, Indian Digital Accessibility Laws, ADA, and Section 508. Proficiency in using accessibility evaluation tools such as Axe, Wave, and screen readers (e.g., JAWS, NVDA, and VoiceOver). Experience conducting usability testing with users with disabilities and incorporating feedback into design iterations. Familiarity with front-end development technologies such as HTML, CSS, JavaScript, and React. Excellent communication and collaboration skills with the ability to work effectively in cross-functional teams. Passion for creating inclusive and accessible digital experiences that empower users of all abilities. Prior experience in the HR technology industry is a plus. Our Promise: Exposure to all things HR! Guidance from industry veterans on design practice, design ops, customer Research & product management. Fast paced environment to learn and grow. We make sure our designers are aligned to their expertise and groomed to their passions. Show more Show less

Job Summary: The Delivery Consultant is responsible for managing and delivering client projects and solutions efficiently and on time. About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks,DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners. Why Darwinbox? The rate at which our product and market presence are growing is unprecedented. We’re a Rocketship. We’re not planning on slowing down anytime soon. And that’s why we need you! You’ll experience a culture of: Disproportionate Rewards Accelerated Growth Wellbeing First Nurtured Learning Life-long Relationships We are looking for a Consultant /Sr consultant who plays a pivotal role in managing change during the HR digital transformation process, particularly in the implementation of the Darwinbox HRMS. Role Responsibilities: Deliver end to end implementation of the product with the client - starting from Business process mapping to User Acceptance testing and taking the customer live with Darwinbox in a defined timeline. Analyze business requirements and design solutions covering various functional scenarios and prepare presentations for client demo. Prepare the blueprint documents, functional specifications in the Business process mapping stage and assist with the complete solution to the client for client-specific use cases. Coordinate with the Development team and superiors to define any change request from the client and solution for the client-specific use case. Plan and lead meetings and working sessions effectively with both client and product development teams. Provide Key User Training and support customer to ensure sign off at each milestone as per project plan. Guide the client through the change management process and managing both internal and external expectations. Provide support to the client throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team). Map benefits delivered through the implementation of Darwinbox HRMS . Prepare documentation to hand over the account to Customer Success team. Requirements: Master’s Degree (preferably in HR) or relevant work experience after bachelor. Min. 3 years of experience in HR transformation & change management/ HCM implementation roles/HR consulting roles. Understanding of Technology systems. HRMS system implementation and understanding would be preferred. Proficient in productivity tools like MS Excel, MS Word and MS PowerPoint. Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch You will thrive in this role and Darwinbox if you are – A hustler who can work in a fast-paced environment and stretch themselves. Responsible and take complete ownership of projects and team assigned to you. Curious and can learn things fast. Analytical and can solve problems on-the-go. Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation A people’s person who can manage and mentor a team, as well as communicate well and get along with internal and external stakeholders across functions to get things done Show more Show less

Role & responsibilities: Extensive hands-on experience with payroll operations in Thailand and Indonesia . 3+ years of experience in managing International Payroll operations and projects, with a proven ability to excel in a fast-paced, global, service-oriented environment. Proficient in understanding pre-payroll requirements, handling exception scenarios, and the ability to analyze and resolve post-payroll discrepancies. Strong analytical and problem-solving skills, with the ability to process information quickly and provide actionable recommendations. Basic accounting knowledge, specifically related to payroll requirements. Proficient in Excel. Bachelors degree or higher Preferred candidate profile : Previous experience with payroll platforms and managing vendor relationships, including familiarity with Darwinbox. Ability to grasp the overall picture and understand the interconnections between various roles and activities within HR, Payroll, Timekeeping, and Attendance systems, as well as how changes in one area may affect others. Skilled in systems thinking, with the ability to anticipate future developments, recognize interdependencies between system components, and leverage this understanding to enhance performance. Excellent communication and interpersonal skills

About Darwinbox: We’re designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience, customer success, and continuous, iterative innovation. Founded in 2015, we now serve over 2.5 million employees in 750+ enterprises, and that includes massive conglomerates to unicorn start-ups, like MakeMyTrip, JSW, Vedanta, Mahindra, Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, Microsoft, and many others, which have put us on the pedestal of Unicorn valuation in the year 2022. But most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with within a place where your ideas take precedence over your designation. Why Join Us? The rate at which our product and market presence are growing is unprecedented. We’re a Rocketship. We’re not planning on slowing down anytime soon. And that’s why we need you! You’ll experience a culture of: Disproportionate Rewards for top performance Accelerated Growth in a hyper-growth environment Wellbeing First culture focused on employee care Continuous Learning and Professional Development Meaningful Relationships and a Collaborative Environment Role Overview We are looking for an experienced Product Manager with a minimum of 5+ years of work experience to join our dynamic and fast-paced team. At Darwinbox, we are driven by a mobile-first strategy, and we are seeking someone who can further enhance this vision while delivering innovative products that delight our customers. If you have prior experience in managing B2C/ B2B mobile charters or HRMS mobile platforms, it will be a strong plus. Responsibilities: Gain a deep understanding of customer requirements, identify product gaps, and generate innovative ideas to enhance the customer experience and drive business growth Translate product strategy into detailed requirements, wireframes, and prototypes. Scope and prioritize activities to create a robust product roadmap aligned with business objectives and customer impact. Work closely with design & engineering teams to ensure timely delivery and optimal enhancements. Collaborate with marketing teams to drive product launches and promotions. Act as a subject matter expert, working alongside Customer Success teams to address technical challenges and optimize trade-offs. Bring a strong focus on mobile user experiences, including interaction patterns that deliver value to customer personas. Lead agile ceremonies, manage product backlogs, and ensure timely delivery of features while maintaining product quality. Analyse user behavior, product metrics, and market trends through data-driven decision-making to inform product decisions and identify areas for continuous improvement. Requirements: Minimum of 5+ years of experience as a Product Manager, preferably in B2B SaaS or B2C consumer mobile experiences Strong track record of owning & managing all aspects of a successful product throughout its lifecycle. Subject matter expertise on B2B mobile charters or HRMS mobile platforms is a significant advantage. A postgraduate degree from Tier-1 B-Schools or Design Schools is preferred. Strong technical acumen of understanding of mobile app architecture, APIs, and development processes. Great analytical and problem-solving abilities, with excellent team coordination and management skills. Deep appreciation for intuitive design and user experience, with a track record of building engaging mobile products. Lastly, proven ability to influence cross-functional teams without direct authority and manage multiple stakeholders effectively. Show more Show less

About Darwinbox We’re designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. Founded in 2015, we now serve 1.5M+ employees in 650+ enterprises, and that includes massive conglomerates to unicorn startups, like Makemytrip, JSW, Vedanta, Mahindra, and Kotak, plus leading global brands like Nivea, Starbucks, Sephora, AXA, Cigna, T-Systems, and Calvin Klein. We’re backed by marquee investors like TCV, Salesforce, Sequoia, Lightspeed Ventures, and others. Most importantly, we’re growing at a phenomenal pace, and that means exponential growth and learning opportunities for you, plus a band of passionate and fun people to work with within a place where your ideas take precedence over your designation. Why Join Us? The rate at which our product and market presence are growing is unprecedented. We’re a Rocketship. We’re not planning on slowing down anytime soon. And, that’s why we need you! You’ll experience a culture of: Disproportionate Rewards for top performance Accelerated Growth in a hyper-growth environment Wellbeing First culture focused on employee care Continuous Learning and professional development Meaningful Relationships and a Collaborative Environment Role Overview: A passionate, entrepreneurial, hands-on Senior/ Engineering Manager to join the Darwinbox Engineering team. In this role, you will be responsible for leading a team of application and front-end / Back-end engineers to drive innovation in full-stack product development, while relentlessly improving performance, scalability, and maintainability. Skills Required: Architecture, Distributed Systems, High-Performance Computing (HPC), Multithreading Responsibilities: Closely work with the product management team to transform the product roadmap to engineering plan. Convert high-level engineering plan into an agile sprint plan with accurate effort estimation ensuring smooth and timely delivery – Take complete ownership and lead from the front with high levels of hands-on expertise. Manage a team of software engineers and technical leads from various disciplines such as frontend, backend, and QA. Create relevant engineering practices and policies, to improve productivity, efficiency and build predictability in a very dynamic environment. Manage the learning and career aspirations of all direct reportees in the team, track their performance and give feedback on a continuous basis. Recruit and build high-performance teams. Requirements: Technically Hands-on, Prior experience with scalable Architecture, managing teams of up to 10 Leads/Sr. Engineers / Engineers, and coaching mentoring while maintaining a hands-on role with code development. Well-versed with SOA principle, cloud-based web services architecture, design patterns, and frameworks Development experience in any of the languages PHP/ Node.js. Knowledge in any of the front-end JavaScript frameworks such as ReactJS, and Angular. Demonstrated technical expertise in Relational and Non- Relational databases. Exposure to API concepts would be an added advantage. Ability to create/review base-level architecture, and create and maintain product roadmaps. Show more Show less

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+ global enterprises to manage their 2 million+ employees across 100+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc. The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft. Responsibilities: Work with Regional Sales Heads in developing and implementing sales plans & strategies to mine incremental revenue from existing customers. Position Darwinbox effectively to win additional revenue from existing customers through strategic business expansion and renewals Collaborate with customer success teams to deliver committed results for our customers and in turn, make them Darwinbox evangelists Build strong relationships with customers and so that they can propagate their Darwinbox success with other prospects Stay abreast of latest HR Tech trends, engage in solutioning client’s HR technology needs through new modules and deepen client relationships Be a leader at industry events/conferences by actively networking and evangelizing the Darwinbox value proposition Be a trusted advisor to customer CXOs and define Human Capital roadmap for the organization Requirements: 10-12 years’ experience MBA - Preferred Added plus if you have worked in People Advisory or Solution-oriented consulting roles Comfortable with flexible work timings and travel Excellent negotiation, communication, time management and organizational skills Preference will be given to people having exposure to working in People Advisory practices, IT Advisory, Shared Services etc. Experience with enterprise sales is a plus Proven ability to understand customer pain points and proposing solutions Proven ability to work and effectively communicate with C-level executives and line of business representatives Track record of driving results under minimal supervision. Experience building a vertical/new business is a plus Show more Show less