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Scrum Master I

Scrum Master I

UST

9 - 12 years

5 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

service management retrospective team coaching monitoring conflict resolution environment servicenow it operations automation itsm lean continuous improvement stakeholder management infrastructure sprint planning servant leadership kanban leadership scrum agile jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Scrum Master

Key Responsibilities

1. Agile Ceremony Facilitation

Daily Stand-ups:
Lead daily syncs with afocus on flow. Identify blockers preventing ticket resolution and managethe intake of "unplanned work" (Incidents).
Sprint Planning:
Facilitate planningsessions that balance project-based stories with operational"toil" and incident buffers.
Retrospectives:
Drive a culture ofcontinuous improvement, specifically looking for ways to automate manualIT tasks and improve Mean Time to Repair (MTTR).
Reviews/Demos:
Showcase serviceimprovements, automation successes, and platform updates to stakeholders.

2. Team Coaching & Empowerment

Self-Organization:
Transition the team from a"ticket-assignment" mindset to a pull-based system where theyown the end-to-end service lifecycle.
Agile Mentorship:
Guide team members on Scrumand Kanban methodologies, helping them understand how to apply"Lean" principles to IT operations.
Definition of Done:
Help the team establish aclear "DoD" that includes documentation, monitoring s, andKnowledge Base updates.

3. Obstacle Removal & Stakeholder Management

Impediment Resolution:
Proactively identify andresolve bottlenecks, such as vendor delays, hardware constraints, orcross-departmental dependencies.
Communication Bridge:
Facilitate clearcommunication between the technical team and business stakeholders,ensuring IT priorities align with business needs.
Shielding the Team:
Protect the team from"scope creep" and non-urgent interruptions to maintain focus onthe Sprint Goal.

Qualifications & Skills

Technical & Professional

Experience:
3+ years as a Scrum Master,preferably within an IT Operations or Infrastructure environment.
Frameworks:
Deep understanding of Scrumand Kanban (essential for ITSM).
ITSM Knowledge:
Familiarity with
ITIL 4
practices (Incident, Problem, Change, and Request Management) is asignificant plus.
Tools:
Expert-level proficiency in
Jira Service Management
, ServiceNow, or similar Agile/ITSM tooling.

Soft Skills

Servant Leadership:
A "team-first"mentality with a focus on enabling others.
Conflict Resolution:
Ability to navigatehigh-pressure situations during major service outages or technicaldisagreements.

Adaptability:

Required Skills

scrum master,scrum,jira service management,request management,

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