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Hiring For team Leader For International Process !!!

Teleperformance (TP)

1.0 - 5.0 years

1 - 6 Lacs

New delhi, Faridabad, Gurugram

Work from Office

Roles and Responsibilities Manage a team of agents to achieve targets and KPIs such as AHT, CSAT, SLA, shrinkage, attrition, etc. Coach teams to improve performance and reduce attrition rates through effective communication and people management skills. Handle escalations effectively by resolving issues promptly and efficiently. Ensure timely completion of tasks and meetings while maintaining high levels of quality standards. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile 1-5 years of experience in BPO operations or international voice process with a focus on team leading or coaching roles. Excellent communication skills with ability to handle...

Posted 1 day ago

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Cluster Manager ((Gold loan)

Muthoot Finance

8.0 - 10.0 years

7 - 8 Lacs

Sriganganagar, Bikaner, Jodhpur

Work from Office

Job Summary We are seeking a dynamic and goal-oriented Cluster Manager to lead and manage our team. supervising driving daily sales targets, and ensuring efficient lead management practices. The ideal candidate will have a hands-on approach, strong leadership skills, and a proven track record in financial services or loan sales. Key Responsibilities • Team Leadership: Manage a team responsible for reaching out to prospective customers for personal and Gold loan offerings. • Sales Performance: Drive daily, weekly, and monthly loan sales targets; monitor Team performance and provide training, motivation, and coaching. • Reporting: Track and report daily sales figures and KPIs to the teams. • C...

Posted 1 week ago

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Team Leader- DSF

Policybazaar

5.0 - 10.0 years

Kolkata, Cuttack, Durgapur

Work from Office

Role & responsibilities Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction. Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations. Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients. Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics. Track and document work schedules and absences to ensure consistent staffing levels. Resolve any audit-related issues in a timely and thoro...

Posted 3 weeks ago

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