241 Team Coaching Jobs

Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in International Non Voice Process • BPO/KPO background preferred • Knowledge of basic Excel and reporting tools

Dreamplus colonizers and Developers private limited is looking for Team Leaders to join our dynamic team and embark on a rewarding career journey Lead and supervise team members in achieving goals Monitor team performance and productivity Provide coaching and feedback to team members Collaborate with management to implement strategies Maintain documentation and records of team activities

Greetings from Vee Healthtek!! Immediate Hiring Team Lead/Senior Team (RCM Background)!!!!!!! We are hiring for the position of Team Lead (AR Calling) specializing in end-to-end denials under the US Healthcare process. Designation: Team Coach/ Team Lead/ Senior Team Lead Department: Medical Billing (AR Calling) Experience: 4+ years (Minimum 1 year as Team lead) Location: Hyderabad (Work from office only) "On paper designation as Team Coach/ Team Lead/ Senior Team Lead is mandatory". Skills required: Excellent Domain Knowledge On papers team Lead is appreciable Good Oral & Written Communication skills Good Team Handling Skills Excellent Analytical skills Should be good at Muti-Tasking Roles & responsibilities: Design & implement workflow processes. Ensure quality of Deliverables Interaction with clients Ensure timely client communication Ensure proper execution of projects Monitor the quality and provide feedback to individuals or team. Maintain process documents and ensure regular updates Ensure all updates from clients are recorded Ensure proper allocation of work to team members Ensure the Turnaround time is adhered as per SLAs Participate in conference calls with the clients/ top management . The role offers exciting opportunities to lead a team and deliver exceptional results. Interested candidates can reach out to Subiksha G - subiksha.g@Veehealthtek.com/ 9606003487

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Formulate long term plans for the development of the team Conduct coaching sessions with the team and SMEs focusing both on tasks and behavioral issues Create and maintain a culture of empowerment and professionalism within the team Keep the team informed of strategic developments within the business area Measure performance of the team against SLAs and KPIs Motivate and coach the team towards achieving goals Preferred candidate profile Excellent verbal communication, and the ability to convey information clearly and effectively. Proficiency in Performance & People management. Excellent Task Management and Organizing skillS. Inter-department coordinating and collaborating skills. Exceptional Analytical & Decision Making skills. Strong leadership abilities and initiative. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Meticulous attention to detail. Great people and Performance Management skills Critical thinker with innovative problem solving skills, Multitasking ability

We are currently seeking an Manager for IP DRG Medical Coding at Vee Healthtek. Job Description: - Must have over 8 years of experience in Medical Coding - Specialization in IP DRG Medical Coding - Experience of 8+ years on IP DRG - Designation: Manager/AM - Location: Bangalore (Work from office) Candidates must have experience in team handling, with a minimum of 4 years in team management, excellent communication skills, and client management abilities. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek

We are currently seeking an Associate Director for EM/ED Medical Coding at Vee Healthtek. Job Description: - Must have over 13 years of experience in Medical Coding - Specialization in EM/ED Medical Coding - Experience of 13+ years on EM/ED - Designation: Associate Director/Director - Location: Bangalore/Chennai/Hyderabad (Work from office) Candidates must have experience in team handling, with a minimum of 8 years in team management, excellent communication skills, and client management abilities. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek

We are currently seeking an Associate Director for IP DRG Medical Coding at Vee Healthtek. Job Description: - Must have over 13 years of experience in Medical Coding - Specialization in IP DRG Medical Coding - Experience of 13+ years on IP DRG - Designation: Associate Director/Director - Location: Bangalore/Chennai/Hyderabad (Work from office) Candidates must have experience in team handling, with a minimum of 8 years in team management, excellent communication skills, and client management abilities. Interested candidates are encouraged to contact us immediately at 9443238706 (also available on Whatsapp) or send your profile to ramesh.m@veehealthtek.com. Best Regards, Ramesh HRD Vee Healthtek

We are hiring a Team Lead to manage the health and life insurance sales process , overseeing a team of sales advisors/executives. The candidate should have experience in managing high-performance sales teams, with a deep understanding of insurance products, sales cycles, and customer engagement practices. Key Responsibilities: Supervise daily operations of the health and life insurance sales team Drive team to achieve individual and process-level sales targets and KPIs Provide guidance, mentoring, and on-the-job training to sales executives Monitor and improve sales conversion , lead management, and closure rates Conduct regular team huddles , performance reviews, and sales strategy discussions Handle customer escalations , queries, and support post-sales servicing Prepare daily/weekly/monthly performance reports and share insights with leadership Required Skills: Strong leadership and people management capabilities Excellent knowledge of Life and Health insurance products, sales lifecycle, and CRM tools Goal-oriented with strong communication and interpersonal skills Analytical mindset with ability to interpret performance data and drive improvements Proficient in MS Office (Excel, PPT) and reporting dashboards Qualifications: Graduate in any discipline. Minimum 5 years in sales; at least 3 years managing an insurance sales process team Exposure to BPO/KPO/inside sales setup is an added advantage. Interested candidate email shruthi_beulah@apollohospitals.com or whatsApp 8639839227

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Candidate should have team handling experience in US Healthcare for PDM process. Work Location - Hyderabad Shift - US Shifts Qualification - Graduate Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Bangalore / Kolkata / Pune / Mumbai / Hyderabad Shift - US Shifts Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details for more details.

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project Understanding of the Business situation and capability to address issues Monitor resource utilization & performance Develop aligned team members by creating learning opportunities. Skills Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customers objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on clients individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Should possess experience in to international Chat/Voice process, preferable Telco experience Excellent Communication skills Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Should have a flair for Customer Service, Technical, Billing & Sales Persuasive Speaking Skills- Able to understand customer’s needs and to add value to client by selling aggregated values Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client’s individual needs Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently Ownership- Taking responsibility for one’s own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one’s own work Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong Sales Focus- Influencing Customers’ decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others Relevant experience required for the position Minimum 1 year of experience of TL on papers Must be a Graduate

Role & responsibilities: JOB DESCRIPTION Position: Scrum Master Job Family: IS/IT Location: Pune, India Organizational interfaces Direct Manager Functional Manager Direct Report Organizational interfaces Global Digital Solutions practice Lead None Outsourced delivery teams Practice and Value Tower teams Competences requirements Knowledge / Qualification Previous Experience & key technical skills Key behavioral competencies Certified Scrum Master (CSM) 3+ years of experience as a Scrum Master or in a similar Agile role. Strong knowledge of Agile frameworks (Scrum, Kanban) and software development practices. Familiarity with Agile tools such as Jira, Azure DevOps, Fluent English. Ability to prioritize and stay focused in a fast-paced environment Hands-on, action-oriented Missions Missions KPI and/or main deliverables Scope Act as a servant-leader for one or more Scrum teams. Facilitate Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Coach the development team, Product Owner, and organization on Agile/Scrum principles and best practices. Work with the Product Owner to ensure the product backlog is well-groomed and prioritized. Identify and remove impediments that hinder team productivity and performance. Track and report team metrics to stakeholders (e.g., velocity, burndown charts). Foster a culture of trust, openness, and accountability within the team. Shield the team from external distractions and interruptions. Monitor and report on project progress and deliverables. performance bottlenecks. Customer satisfaction on projects Worldwide, for all Business Groups Activities Service and Product Delivery Vendors/ contractors management and service monitoring Define product lifecycle with different gates and checklists Continuously track generated value Preferred candidate profile

Responsibilities: * Manage academic & admissions processes * Lead sales team performance * Coach & develop team members * Ensure customer satisfaction * Oversee operations & results

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126

Responsibilities: * Manage sales team performance & development * Ensure customer satisfaction through effective communication * Lead sales strategy implementation * Collaborate with cross-functional teams on initiatives

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Experience: Minimum 3+ years in a BPO Healthcare process, with at least 1 year as a Assistant Manager.

Revenue targets of the branch Productivity of the branch Recruit, coach and develop ADM and Agent Advisors Adherence to Customer service standards Key Responsibilities Meet branch targets Achieve revenue targets Ensure implementation of GOLD system Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the desired standards Ensure that all Sales Managers and Agents under supervision perform as per the company rules and regulations Track productivity measures as for the unit AFYP Case rate Annual mode business Persistency Paid cases per agent YTD appointments SM appointments Proactive agent retention Annual FYC standards Execute plans for growth of the agency Identify, interview and select new ADMs from natural market and by networking Ensure adherence to laid down sales and service standards for ADMs Conduct weekly performance review and planning (PRP) for ADMs Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis Build leadership pipeline of future AADM & ADMs from the branch Other Responsibilities HO co-ordination Sales promotion activities Assist in overall running of the S.O Preferred Candidate Profile Minimum Education: Graduate preferably with an MBA Minimum/Specific Experience: Graduate preferably with an MBA If MBA, minimum of 8 years of experience in sales and sales management, recruitment, supervision and development of people A graduate should have a minimum of 7-8 years of experience in the above domain Should have local market exposure and experience in process driven, quality sales organizations

Revenue targets of the branch Productivity of the branch Recruit, coach and develop ADM and Agent Advisors Adherence to Customer service standards Key Responsibilities Meet branch targets Achieve revenue targets Ensure implementation of GOLD system Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the desired standards Ensure that all Sales Managers and Agents under supervision perform as per the company rules and regulations Track productivity measures as for the unit AFYP Case rate Annual mode business Persistency Paid cases per agent YTD appointments SM appointments Proactive agent retention Annual FYC standards Execute plans for growth of the agency Identify, interview and select new ADMs from natural market and by networking Ensure adherence to laid down sales and service standards for ADMs Conduct weekly performance review and planning (PRP) for ADMs Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis Build leadership pipeline of future AADM & ADMs from the branch Other Responsibilities HO co-ordination Sales promotion activities Assist in overall running of the S.O Preferred Candidate Profile Minimum Education: Graduate preferably with an MBA Minimum/Specific Experience: Graduate preferably with an MBA If MBA, minimum of 8 years of experience in sales and sales management, recruitment, supervision and development of people A graduate should have a minimum of 7-8 years of experience in the above domain Should have local market exposure and experience in process driven, quality sales organizations

Greetings from Coronis Ajuba!! We are hiring Experienced Medical Coding Trainers ( Surgery or E/M) We are seeking highly skilled and experienced Medical Coding Trainers with expertise in Surgery or Evaluation & Management (E/M) coding. Experienced Trainers - Medical Coding ( Surgery or E/M) Location : Chennai | Mode : Work from Office Eligibilty Criteria: Looking for Surgery expert (1-6 series) or E/M ( IP or OP) Auditor We are looking for : Minimum 1+ years of experience as Medical Coding Trainer or 5+ years of experience in medical coding with at least 2 years in Auditing. What we offer: Complementary Food, Snacks and Beverages A vibrant work environment at Tidel Park, Chennai Joining Bonus eligible for Surgery Trainers upto 75000 INR ( Conditions apply***) Immediate Joiners Preferred! Send your resume @ mahalakshmi.chandrasekaran@coronishealth.com For Queries Call: 9840337796 for schedules Regards, Mahalakshmi C