Scrum Master I

9 - 12 Years
1 Opening
Chennai, Kochi, Pune, Trivandrum

Role Proficiency:

Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision.

Outcomes:

Measures of Outcomes:

Outputs Expected:

Change Agent:

Skill Examples:

Knowledge Examples:

• Experience applying a variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Retrospective formats handling bugs Backlog Prioritization collaboration team building techniques etc.)
  • Passion for Agile software development.

  • Understanding of fundamentals of software development processes and procedures.

  • Recognizing the value of commitments to delivery made by a development team.

  • Comprehension of incremental delivery and the benefit of metrics.

  • Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition.

  • Familiarity with common Agile practices and better development practices

  • Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards.
  
  
  Additional Comments:

  Job Title: Scrum Master - Level 2 Support Team The Level 2 Support Team is integral to the seamless operation of Production Support and Application Support. This team addresses complex technical issues escalated from Level 1 support and client representatives. It also contributes to knowledge base documentation and collaborates with engineering teams to determine and resolve underlying causes. Embracing an agile framework to enhance efficiency, collaboration, and responsiveness, we seek a dedicated and experienced Scrum Master to guide the teams and facilitate successful solution delivery. Role Overview: • As the Scrum Master for our Level 2 Support Team, you will champion agile principles and practices. • Your responsibilities include facilitating Scrum events, removing impediments, and coaching the team towards high performance and self-organization. • A key focus will be on optimizing team workflow, improving response times, and cultivating a culture of continuous improvement within the support context. • You will collaborate closely with the Product Owner, Support Manager, Business Analysts, Technical Leads, Level 2 Support Engineers, and stakeholders to ensure the team delivers maximum value. Responsibilities: • Facilitation: Skillfully facilitate all Scrum events, including Sprint Planning, Daily Scrums, Sprint Reviews, and Sprint Retrospectives, ensuring productive and time-conscious execution. • Impediment Removal: Identify and proactively address obstacles hindering the team's progress, escalating complex impediments through appropriate channels. • Product Backlog Management Support: Collaborate with the Product Owner to ensure the support backlog is clearly defined, prioritized, and understood by the team, facilitating backlog refinement activities. • Process Improvement: Continuously identify opportunities to enhance the team's processes, workflows, and efficiency, encouraging experimentation and the adoption of best practices. • Stakeholder Management: Establish and maintain effective communication channels with stakeholders, ensuring transparency regarding team progress and potential challenges. • Metrics and Reporting: Support the team in tracking and visualizing key metrics (e.g., resolution time, backlog status, customer satisfaction) to identify areas for improvement and demonstrate value. • Conflict Resolution: Mediate and resolve conflicts within the team and with external stakeholders in a constructive and professional manner. • Agile Coaching: Provide coaching to individual team members and the overall team on agile methodologies and best practices, promoting self-organization and empowerment. • Change Agent: Advocate for the agile mindset and drive the adoption of agile principles across the support organization. • Servant Leadership: Lead and coach the Level 2 Support Team on Scrum principles, practices, and values, fostering an environment of trust, transparency, and collaboration. • Open to work during shift hours 1430 to 2330 hrs and extend, if required. • Open to work over the weekends, if required. Qualifications: • Bachelor’s degree in computer science, Engineering, or a related discipline. • Certified Scrum Master (CSM) or equivalent certification. • Minimum of ten (10) years of experience as a Scrum Master, preferably within technical support teams or operational environments. • Comprehensive understanding of agile methodologies (Scrum, Kanban, etc.) and their practical application. • Demonstrated ability to effectively facilitate meetings and workshops. • Excellent problem-solving and conflict resolution capabilities. • Strong communication, interpersonal, and coaching acumen. • Experience with agile project management tools (e.g., Jira, Confluence). • Familiarity with the ITIL framework or other service management principles is advantageous.

Team Management,Requirement Analysis,Business Requirements