1556 It Operations Jobs

What are we looking for? We are seeking an IT Manager to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organization's IT systems and processes. The ideal candidate should have excellent communication skills, Team handling, IT management capabilities and a strong technical background to identify and resolve technical issues. Key Responsibilities : Provide technical support to end-users and resolve any technical issues they face. Maintain an accurate inventory of all IT assets, including hardware and software, and ensure that they are properly maintained and updated. Maintain an accurate list of tickets and tasks completed while supporting end-users. Identify common recurring issues and create a knowledge repository to help address these issues. Maintain accurate and up-to-date documentation of the organization's IT systems and processes. Work effectively with other teams to resolve technical issues and implement projects. Ensure clear and effective communication with teams and stakeholders, including regular status updates. Participate in problem-solving efforts and contribute to the development of innovative solutions to complex technical issues. Cross-train other team members to increase the overall level of technical expertise in the team. Develop and maintain strong technical understanding and expertise in varied areas of engineering (including own specialization) and share this expertise with others to enhance overall team performance Continuously seek opportunities for personal growth and development, including attending training courses,writing technical blogs,identifying improvement opportunities and seeking feedback from others. Requirements: Bachelor's degree in Computer Science or related field At least 6 years of experience in IT support or related field Strong technical background in hardware and software troubleshooting Excellent communication and customer service skills Proficient in Microsoft Office / O365 and IT ticketing systems Experience in network support- Firewall rules & policies Experience in active directory,VPN, Wifi management Ability to work independently as well as manage the IT team Strong attention to detail and documentation skills

Responsible for supporting the activities of the function to ensure effective maintenance and smooth functioning of IT systems and infrastructure. Conduct periodic backups of servers / databases to prevent data loss from any system failure.

1. Desktop & User Support Provide first-level troubleshooting for desktops, laptops, and peripherals. Handle OS installation and configuration (Windows, Linux, macOS). Perform regular system updates, patches, and performance checks. 2. Network & Firewall Basic troubleshooting of firewalls, switches, and Wi-Fi access points. Manage MAC binding and user-level network access control. Monitor internet usage, coordinate with ISPs, and ensure uptime. 3. Email & Collaboration Tools Configure and troubleshoot GSuite, Webmail, and cPanel emails. Support VPN setup, backups, and restore processes. Assist users with calendar, email sync, and authentication issues. 4. System Administration Manage DNS, DHCP, and basic network configurations. Support user authentication, SSO, and security compliance. Maintain asset/inventory records of IT equipment. 5. Backup & Security Implement and monitor regular backup schedules. Perform data recovery and restore as required. Ensure endpoint security and user-level security best practices. Must-Have SkillsTechnical Skills Strong knowledge of Windows OS (7/10/11), Linux basics, and macOS support. Experience with desktop/laptop troubleshooting, installation, and configuration. Basic understanding of networking protocols (TCP/IP, DNS, DHCP). Familiarity with firewalls, switches, and Wi-Fi setup. Experience in managing email services (GSuite, cPanel, Webmail). Backup and data recovery practices. Antivirus and endpoint security tools. Soft Skills Strong problem-solving and analytical skills. Effective communication and user-handling abilities. Ability to prioritize and manage multiple tasks. Proactive, responsible, and team-oriented. Good-to-Have Skills Knowledge of Active Directory, Group Policy, and SSO tools. Exposure to cloud-based IT support (AWS, Azure, Google Workspace). Experience in IT compliance, audits, and documentation. Knowledge of IT asset management tools.

Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings We are seeking a proactive and technically skilled IT Operations Engineer to join our dynamic IT team. The ideal candidate will have hands-on experience across L1 to L3 Service Desk operations, NOC, strong knowledge of ITIL practices, and expertise in managing Azure AD, Azure Networking, Azure administration, Automation, Devops, and both Windows and Linux environments. This role demands flexibility to work in a 24/7 rotational shift, including weekends and public holidays (India). Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as we'll as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings We are seeking a proactive and technically skilled IT Operations Engineer to join our dynamic IT team. The ideal candidate will have hands-on experience across L1 to L3 Service Desk operations, NOC, strong knowledge of ITIL practices, and expertise in managing Azure AD, Azure Networking, Azure administration, Automation, Devops, and both Windows and Linux environments. This role demands flexibility to work in a 24/7 rotational shift, including weekends and public holidays (India). Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as we'll as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

Work as a Project Manager or Senior Manager with 15+ years of experience in software/data engineering with at least 7-8 years in a dedicated Solution Architecture or Principal Architect role designing enterprise-scale systems. Experience on architectural design for large-scale, complex data solutions encompassing data ingestion, processing, storage, and consumption, ensuring alignment with business goals. Experience on Governing the use of core technologies (Spark for processing, Iceberg for open table format, Hive for governance, Hadoop foundations) across the enterprise. Experience as a central authority bridging the gaps between Data Engineering, Data Science, Business Analytics, Product Management, and IT Operations. Ensure architectural cohesion and buy-in across all stakeholders. Experience in Create and maintain solution architecture documents, diagrams, and roadmaps. Define and enforce architectural principles, patterns, and standards for the entire data platform. Experience in collaborating with senior business and product leaders to understand their objectives and challenges. Propose and architect innovative data solutions that create competitive advantages and unlock new capabilities. Expert-level understanding of Sparks architecture for both batch and streaming. Ability to design solutions that leverage its distributed computing power effectively. Experience on Identify technical risks, bottlenecks, and single points of failure in proposed solutions. Architect for compliance, security, data privacy, and cost management from the outset. Experience on architecting lakehouse solutions with Iceberg. Must be able to articulate its value over other table formats and design for its core features. Expertise knowledge of Hadoop (HDFS, YARN) and Hive. Understands its evolution and how modern tools like Spark and Iceberg interact with and can modernize a Hadoop-based data lake. Expertise Experience on designing and deploying large-scale data solutions on a major cloud platform (AWS, Azure, or GCP), including managed services (EMR, Databricks, Spark on Kubernetes, S3/ADLS/GCS). Experience in Python, Scala, or Java and masterful SQL skills for design and review purposes. Mentor lead data engineers and architects. Lead architecture review boards and provide expert guidance to implementation teams to ensure designs are executed correctly. Exceptional verbal and written communication skills. Ability to explain complex technical concepts to non-technical executives and influence strategic decision-making. Lead the evaluation and selection of third-party tools, services, and technologies that complement or enhance the core open-source stack. A documented history of leading the architecture of a major data platform or transformational project from conception to delivery. Participate in organization-level initiatives and operational activities

Design and implement network security architectures using next-generation firewalls and proxies. Evaluate and deploy zero trust technologies, including Zscaler and Netskope, to secure client environments. Conduct security assessments and vulnerability analyses to identify and mitigate risks. Collaborate with cross-functional teams to develop and implement security policies and procedures. Provide guidance and mentorship to junior consultants and team members. Stay updated on the latest security trends, threats, and technologies to ensure best practices are followed. Develop and maintain documentation for security policies, procedures, and configurations. Lead incident response efforts, including investigation, containment, and remediation of security incidents. Conduct training sessions and workshops for clients and internal teams on security best practices and technologies. Assist clients in compliance audits and assessments related to industry standards (e.g., ISO 27001, NIST, GDPR). Design, implement, and oversee security measures for cloud platforms (such as AWS, Azure, and Google Cloud). Create and enforce policies, standards, and best practices for cloud security. Monitor and address security incidents and vulnerabilities within cloud infrastructures. Establish and manage security controls, including network segmentation, data protection, and threat detection. Automate security processes using scripting and infrastructure as code (IaC) methodologies. Deploy and configure security tools and solutions native to the cloud (e.g., firewalls, encryption, identity and access management). Investigate and address cloud security incidents, including data breaches and unauthorized access. Conduct forensic analysis and generate comprehensive reports on security incidents and breaches. Work collaboratively with other teams to resolve security challenges and enhance the overall security posture. Evaluate and recommend security tools and technologies to enhance the security posture of client environments. Collaborate with clients to develop tailored security strategies that align with their business objectives. Monitor and analyze security events and alerts to identify potential threats and vulnerabilities. Participate in security architecture reviews and provide recommendations for improvements.

Collaborate with program and domain teams to understand operational workflows and proactively identify areas where technology can improve efficiency and data-driven decision- making. Support the implementation of technology solutions aligned with organizational priorities and defined roadmaps. Work with the senior leadership to translate strategic goals into executable plans, including tools and process improvements. Assist in documenting, mapping, and streamlining key business processes to support digital transformation initiatives. Work closely with the Monitoring and Evaluation (M&E) team to support the effective use of data for program insights and decision-making. Assist in the implementation and maintenance of information systems that enhance data collection, visualization, and reporting across projects. Support the maintenance and improvement of existing IT infrastructure across SNEHA locations. Assist in evaluating hardware, software, and network requirements to ensure smooth deployment and functioning of applications. Monitor availability of devices, connectivity, and system access for staff, and escalate requirements to senior leadership for planning and budgeting. Maintain documentation related to IT assets, licenses, and support contracts Support identification and coordination with vendors and partners for technology development and implementation. Support the evaluation and coordination of technology partners, and assist in managing contracts and deliverables within defined cost, time, and quality parameters. Facilitate and communicate the need, progress, and benefits of automation to build user ownership and inspire engagement in implementation. Build internal team capacity on technological tools and processes. Assist in monitoring IT operations and suggest improvements to enhance usability and Business Acumen: Ability to understand end-user challenges, evaluate technology solutions within budget, analyze costs, and compare service providers. Professional Expertise: In-depth knowledge of technology applications, data management, security, storage systems, networking, sector-specific emerging technologies, and capacity building. Trust and Integrity: Demonstrates the highest standards of integrity in all internal and external interactions. Organizational Skills: Strong time management, efficiency, and ability to prioritize competing demands. Agility & Flexibility: Capable of managing multiple projects, meeting tight deadlines, and navigating ambiguity. Diversity Sensitivity: Comfortable working with diverse populations and sensitive to issues in Health, Nutrition, and Violence.

Lead and participate in the development and support of software applications, ensuring robust back-end development and adherence to best practices, including unit tests and peer code review. Coordinate front-end development in collaboration with UX designers and product owners, ensuring a seamless user experience. Manage the deployment pipeline, including continuous integration/continuous deployment (CI/CD) processes. Instruct and mentor less experienced team members, ensuring the team has clear objectives aligned with business goals. Troubleshoot common issues in software application development, providing guidance and solutions to ensure project continuity. Maintain and optimize technical discipline guidelines, contributing to the maintenance and optimization of technical processes. Assist in prioritizing and defining development tasks to manage conflicting deadlines effectively, ensuring key milestones and deliverables are met. Understand project requirements and collaborate with the project manager and SCRUM master to accurately forecast man-hours, resource needs, and completion dates for deliverables. Responsible for ensuring the efficiency and effectiveness of software development and support processes, fostering continuous improvement, and alignment with business objectives. Ensure compliance with industry standards and regulatory requirements, implementing necessary security measures."

Provide end user support for desktop hardware, peripherals, and software issues. Troubleshoot and resolve advanced desktop-related issues, including connectivity, software installation, and performance problems. Troubleshoot and resolve conference room and training room issues, including pushing software updates, connectivity issues, microphones, etc. Install, configure, and maintain desktop operating systems (Windows, macOS) and applications. Utilize Microsoft Intune for mobile device management (MDM) to deploy, manage, and secure devices in the organization. Assist in the deployment of new laptops, including setup and configuration of hardware and software. Collaborate with other IT teams to implement and support IT initiatives and projects. Document issues and solutions in the ticketing system, ensuring thorough record-keeping for future reference. Submit and follow through on change requests as required per ITSM guidelines. Provide training and support to end-users on software applications and best practices. Ensure compliance with security policies and procedures related to desktop systems and device management. Stay updated on emerging technologies and industry trends to recommend improvements. Become a member of the on-call rotation for after-hours support to Chatham employees.

Lead and participate in the development and support of software applications, ensuring robust back-end development and adherence to best practices, including unit tests and peer code review. Coordinate front-end development in collaboration with UX designers and product owners, ensuring a seamless user experience. Manage the deployment pipeline, including continuous integration/continuous deployment (CI/CD) processes. Instruct and mentor less experienced team members, ensuring the team has clear objectives aligned with business goals. Troubleshoot common issues in software application development, providing guidance and solutions to ensure project continuity. Maintain and optimize technical discipline guidelines, contributing to the maintenance and optimization of technical processes. Assist in prioritizing and defining development tasks to manage conflicting deadlines effectively, ensuring key milestones and deliverables are met. Understand project requirements and collaborate with the project manager and SCRUM master to accurately forecast man-hours, resource needs, and completion dates for deliverables. Responsible for ensuring the efficiency and effectiveness of software development and support processes, fostering continuous improvement, and alignment with business objectives. Ensure compliance with industry standards and regulatory requirements, implementing necessary security measures."

About the Role Join a high-performing, cross-functional team supporting global IT operations. You ll provide 24x7 monitoring, incident response, application support, network operations, and end-user services. This role merges responsibilities from NOC, Application Support, and Service Desk, ensuring operational excellence, compliance, and continuous improvement. Key Responsibilities Application & Platform Support Provide L1/L2 support for key internal and third-party business applications. Act as a liaison between end users and enterprise IT, resolving access/service requests, and usability issues. Ensure compliance with enterprise change management processes and maintain supporting documentation. Represent Application Support in audit requests and process documentation. Network Operations (NOC) Monitor network, infrastructure, and application alerts using enterprise tools. Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure. Support release pipeline activities and change management meetings. Document and communicate incident status to leadership. Service Desk Functions Deliver first-contact resolution via phone, email, and ticketing systems. Manage user access, password resets, and basic troubleshooting. Escalate unresolved issues to L3 teams. Maintain documentation and support audit requests. Incident & Problem Management Triage and resolve L1/L2 tickets for network, application, and end-user domains. Lead or participate in incident response meetings for major production events, communicating status and impact to leadership. Maintain SLA targets. Support process improvement and automation initiatives. Operational Excellence Participate in daily stand-ups, and weekly reviews. Contribute to continuous improvement and knowledge sharing. Required Skills & Experience 1 4 years in IT support (Service Desk, NOC, Application Support, or similar). Experience supporting both internal and vendor applications. Experience with ticketing systems

Job Title Service Operations Manager Job Description Service Operations Manager We are looking for an experienced IT Service Operations Manager to join our team in Bangalore. So, who are we Hello, we re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We re global with offices in 18 countries and products in 16 regions. We re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. What the Team does IG s IT Service Management team are responsible for owning and administering Service Management processes at IG. The goal of the team is to be responsible for the operations that govern our IT estate and support our business, with risk to our environments mitigated through effective management. Your role in the Team s Success The successful candidate will be responsible for the leadership of the IT Service Operations function, overseeing the Incident, Problem, Service Delivery teams as well as IT Asset Management and IT Config Management. Taking ownership and accountability for the relevant policies and processes associated to these practices, they will ensure the continued effectiveness and relevance of the function and its operation, fostering a culture of continuous improvement. Working closely with other teams within the Risk and Control department to drive strategic change, as well as representing the function to the wider organisation, the successful applicant for this role must have strong stakeholder management skills and comprehensive understanding of IT Service Management Principles. Responsibilities include: Understanding the needs of the function s key stakeholders, creating client-centric customer journeys and an improved client experience Driving ongoing iterative Design/Improvement, Implementation and Governance of a strategy for IT Service Operations in IG, setting out a roadmap to achieve it and creating a link between current and future operating models Effective communication of any impactful issues, building strong relationships with all key stakeholders and becoming a focal point for any escalations Driving continual service improvement by establishing a review framework for processes Creation, evaluation, and effective communication of IT Service Management MI/KPI s to illustrate the current health of IG IT Services to the wider group Promoting IT Service Management processes across the group encouraging engagement and compliance. Building links between the IT service management teams and other areas of the business, reviewing the possible need for the implementation of other industry standard practises (e.g., service transition) that can augment the IT Service Management function. Effective Management of the teams within the function, ensuring a common strategic direction, setting goals and milestones, measuring performance against them. Employing a systems thinking mentality, understanding the commercial and operational functioning and importance of business functions, their criticality, and their relational connectivity Developing strong relationships with and empowering teams to make effective decisions, collaborate across teams and take personal accountability. Inspiring the team to deliver outstanding performance by helping them to connect to the purpose of work The development of the people within the function, acting as a mentor to encourage and facilitate career and personal development within IG Understand the impact of events and be able to prioritise workloads to meet demand Simplifying complexity and reducing unnecessary bureaucracy in IT Operations processes What youll need for this role: Excellent written and verbal communication skills, able to keep stakeholders informed of progress and issues, influence where appropriate, and be comfortable in explaining concepts to people with various levels of business & technical knowledge, varying style and content to suit the audience. 10+ Years experience working in globally dispersed Service Management teams. 5+ years managing an IT Service Management Team in a fast-moving CD/CI environment (preferably within a financial services environment). 24/7 availability in case of Major Incidents are happening Experience of Service Management in both B2B and B2C environments. Desirable Skills: Good knowledge of various project delivery methodologies and ways of working Previous experience in managing across a fast-moving SDLC lifecycle Experience of working in a global organisation and servicing high-value/global customers in different geographical locations Experience of delivering within a multiple-service support team, in a complex business environment Comprehensive understanding of ITIL methodologies Understanding of Financial Derivatives and Asset Management Invites differing views, hear different voices, and provide positive challenge Be flexible in approach and adapt to changing environments Be able to create and present compelling business cases to justify the value of new initiatives Work in a methodological way, adopting established frameworks to facilitate continuous improvement Ability to deliver clear and effective presentations to a wide array of stakeholders at all levels of the business Experience of vendor relationship management to ensure solutions meet requirements and innovate along with our needs Experience of using Service Management tools such as ServiceNow, Jira, SharePoint etc Experience of managing a wide spectrum of stakeholders and demonstrating an ability to manage upwards Ability to manage, prioritize and successfully execute multiple tasks and activities Demonstrate cross-group collaboration and organization skills Eager and quick to learn Interest in financial products Ability to lead technical conversations with various technical support groups Calm under pressure through demanding challenges able to strategize in challenging contexts Detail-oriented with the ability to follow processes and procedures Ability to adapt to changes in processes and products Ability to resolve problems and own issues until full resolution Experience of working in an organisation with IT delivery centres across the globe and the cultural understanding needed for this Background in setting and monitoring performance thresholds Evidence strong problem-solving skills, in often challenging scenarios, and experience in making complex decisions collaboratively How we work We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office which we think balances the need to collaborate effectively and connect with each other . When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction: Lead and Inspire: Drives trust, alignment, and enthusiasm Think Big: Focus on the problems that most impact commercial outcomes Champion the client: Understand and prioritise clients needs Deliver at pace: Push for fast, sustainable growth; Raise the bar: Take ownership, be accountable and share feedback We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here . The perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Matched giving for your fundraising activity Flexible working hours and work-from-home opportunities Performance-related bonuses Insurance and medical plans Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform Contribution to gym memberships and more Free Lunch/Snacks/Fruits A day off on your birthday Two days volunteering leave per year. Learn more about the Perks here ! Join us for this exciting journey. Apply now! Number of openings 0

Description 1. Responsibilities for System Administrator: 2. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization 3. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes 4. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of issues 5. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure 6. Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures 7. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 8. Responsible for capacity, storage planning, and database performance. Also knowledge of Cloud Server configuration, installation Hands on experience in: 1. Dev-ops 2. Containerization 3. Setting up webserver 4. Proxy 5. Sophos 6. CI\/CD pipeline and Jenkins 7. Setting up Database server & Linux server for with apache and ngnix. 8. Sonar 9. Cloud computing 10. AWS Ec2, load balancer, security groups, backup. RDS , API gateway, cognito , SNS and other commonly used services Qualifications for System Administrator: 1. Associate or Bachelor s degree in Computer Science, Information Technology, System 2. Administration, or a closely related field, or equivalent experience required 3. 3-5 years of database, network administration, or system administration experience 4. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus 5. Working knowledge of virtualization, VMWare, or equivalent 6. Strong knowledge of systems and networking software, hardware, and networking protocols 7. Experience with scripting and automation tools 8. A proven track record of developing and implementing IT strategy and plans 9. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practises, including expert knowledge of security, storage, data protection, and disaster recovery protocols ","

MS Expert - NSP/NFM-P Job Description (JD) Education and Experience Required: 5+ years of professional experience in telecom/IT operations. Bachelor of Science or equivalent degree in Computer Science or Electronics or Telecommunications or related fields. --- Mandatory Skills: --- NSP/NFM-P Working knowledge of NSP/NFM-P on FCAPS Functionalities. Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed). Strong understanding of telecom OSS and Trap flow from SBI to NBI via Element Management System (EMS) and Network Management System (NMS). Familiarity with fault management processes and alarm correlation mechanisms. Ability to perform routine system health checks, including NSP/NFMP Application and its Services monitoring. Capable of conducting first-level analysis on system related alarms reported. Basic understanding of: o Network Topology, o Statistics Manager, o Discovery Manager Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure. Performing trap testing, collecting TCP, debug logs, analysing the logs for diagnosis and Compatibility Checks. Handling P2/P3/P4 customer incidents, adhering to defined SLAs. Willingness and ability to work in rotational shifts (24/7 support environment). Preparation and documentation of known issues, workarounds, and SOPs for future reference. NSP Kubernetes Certificate Renewal: Responsible for tracking and renewing expiring certificates; coordinating with Product Support teams and ensuring minimal disruption during renewal activities. Application Upgrade Support: Assistance in Application version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality. Node Integration: Hands-on experience with NFMP Nodes integrations and disintegrations, SNMP MD5 & DES passkeys generations, Mibs activation. Knowledge on Property Resync, Alarms settings, Alarm policies, Alarms Squelching, TCA Policy, for restricting the alarms flow and severities Additional Preferred Skills (Nice to Have): Scripting experience on Shell/Perl/Python and APIs for automating routine tasks. Exposure on Oracle PL/SQL, ITIL processes, including Incident, Problem, and Change Management. Understanding of SNMP, syslog, and other telemetry protocols. Experience with reporting tools and KPI/metrics dashboards. Knowledge on Kubernetes, RHOS Strong communication and documentation skills. Ability to work independently and as part of a collaborative team.

Job Description L3 TeMIP Engineer Education & Experience Required Bachelor s degree in Computer Science, Electronics, Telecommunications , or a related field. 6 to 8+ years of professional experience in telecom/IT operations. Mandatory Skills Core Expertise: Strong working knowledge of TeMIP and OpenNMS for fault and event management. Proficient in Linux basics : command-line operations, system navigation, and basic scripting (shell/awk/sed). Solid understanding of telecom OSS , including alarm flow from EMS (Element Management System) to NMS . Familiarity with fault management processes and alarm correlation mechanisms . Ability to conduct system health checks , monitor TeMIP processes and services, and perform first-level fault/incident analysis . Technical Knowledge: Alarm handling: enrichment, resync, TeMIP filters/rules. Experience with TeMIP low-level filters : Corrective, Tap, Transient, Threshold, Heap, and Toggling filters. Knowledge of Alarm Beautifier for improving alarm readability and operator efficiency. Proficiency in trap testing , TCP log collection , and log analysis for diagnostics. Direct NMS/EMS integration (TCP_CC/TELNET/TCP_CC2/OPEN_CC creation, net-snmp configuration). Ability to design custom solutions based on operational requirements. Operational Responsibilities: Regular reporting and escalation of recurring or critical issues to L3 support teams, tracking through closure. Preparation of SOPs, workarounds, and documentation of known issues. SSL Certificate Renewal : Tracking, coordination with security teams, and seamless renewal. Application Upgrade in SIT/DEV : Performing pre-upgrade checks, assisting with deployments, and validating post-upgrade functionality. Willingness to work in a 24x7 rotational shift environment . Preferred Skills (Nice to Have) Scripting experience (Shell/Python) for automation of routine tasks. Exposure to ITIL processes (Incident, Problem, Change Management). Understanding of SNMP, syslog, and telemetry protocols . Experience with reporting tools and KPI/metrics dashboards . Strong communication, documentation, and teamwork skills. Ability to work independently as well as collaboratively. Key Attributes Strong analytical and problem-solving skills. Ability to handle critical situations with minimal supervision. Process-oriented with a focus on continuous improvement. Customer-focused mindset with strong ownership of deliverables.

About the Role: We are looking for a skilled professional with an experience of 4 to 6 years in vendor management, service delivery or IT operations within a multi-vendor environment. Requirements: Experience working with ITSM tools and knowledge management platforms for example, ServiceNow Knowledge Base. Experience working with ITSM tools and interpreting SLA/OLA performance data. Proven ability to manage vendor relationships and drive accountability in a collaborative manner. Strong understanding of ITIL and SIAM principles. Excellent communication, negotiation, and stakeholder management skills. Ability to analyze performance data and translate insights into actionable improvements. Proficient in ITSM platforms such as ServiceNow, BMC Remedy, or similar tools. Certifications: Mandatory requirement of ITIL v3 or v4 Foundation. Must have SIAM Foundation or Professional Relevant Vendor Management or Contract Management certifications (e. g. , CIPS, SIG, or equivalent) are a plus. #LI-Onsite #LI-MK1

Infra (MGR Level) About Information Technology: The Information Technology at Axis Bank aims to enable sophisticated product development, better market infrastructure, implementation of reliable techniques for control of risks and to help the financial intermediaries to reach geographically distant and diversified markets About the Role: L2 Level activities, responsible for 24/7 Build & Run activities Key Responsibilities: Monitoring the Technology s & ensuring corrective actions with L1 & L2 level of skill set Installation of all the components and sub components Configuration of devices and components Troubleshooting of issues Handling L1 & L2 Tickets Installation, Configuration, Troubleshooting Qualifications: Optimal qualification for success on the job is: Foundation / Intermediate Level- Microsoft, RHEL, IBM-AIX, Dell-EMC, Hitachi, EMC Networker, CISCO, Juniper, HPE, Oracle, VMware, F5, Radware, ITIL Graduation with Computer & Electronics background Bachelor in Computer science or BE Role Proficiencies: For successful execution of the job, the candidate should possess the following: Installation, Configuration, troubleshooting, Ticketing tools #ComeAsYouAre "We are dil se open Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Job Description IT Manager (PeppyBooks ERP) Position: IT Manager PeppyBooks ERP Location: Banaswadi, Bangalore Department: IT / ERP Implementation Reporting To: IT Head Role Overview We are looking for an experienced IT Manager with strong expertise in ERP (PeppyBooks) implementation, customization, and support . The role requires end-to-end ownership of ERP management including setup, integration, troubleshooting, and continuous improvement to ensure seamless business operations. Key Responsibilities Lead the implementation, configuration, and customization of PeppyBooks ERP across functions (HR, Finance, Sales, Operations, Inventory, etc.). Act as the primary system administrator for PeppyBooks ERP, ensuring uptime, access control, and role-based permissions. Coordinate with different departments to gather requirements and translate them into ERP workflows. Handle data migration, validation, and regular updates within the ERP system. Ensure smooth integration of PeppyBooks with other systems (payroll, Tally, attendance, CRM, etc.). Conduct user training sessions and prepare manuals for employees to improve ERP adoption. Monitor system performance, troubleshoot issues, and coordinate with PeppyBooks support/vendor for escalations. Generate MIS reports and dashboards for management insights and decision-making. Ensure ERP-related activities comply with data security, IT policies, and statutory regulations . Identify opportunities to optimize processes through ERP automation and new module adoption. Provide technical support for IT-related operational tasks (hardware/software coordination, email setups, etc. if required). Key Skills & Competencies Strong knowledge of ERP systems , preferably PeppyBooks . Good understanding of HR, Finance, Sales, and Operations processes . Proficiency in data management, SQL/Excel reporting, and system administration . Project management skills for end-to-end ERP rollout and enhancements . Strong analytical and problem-solving abilities . Excellent communication and training skills. Ability to collaborate with cross-functional teams and manage vendors. Qualifications & Experience Bachelors degree in Information Technology / Computer Science / Business Systems (or equivalent). 8 years of experience in ERP implementation/management, with at least 2+ years in PeppyBooks ERP (preferred). Experience in retail, manufacturing, or consumer business ERP environments is a plus.

Role Overview: We are seeking a highly skilled and proactive IT Operations Manager to oversee our companys IT infrastructure, systems, and daily operations. This role involves ensuring smooth functioning of IT services, managing IT support, maintaining security standards, and optimizing systems to support business growth. The IT Operations Manager will collaborate across departments to align IT strategies with business needs and lead a team of IT professionals/vendors. Key Responsibilities: 1. IT Infrastructure & Systems Management Oversee the performance, availability, and security of all IT systems (networks, servers, cloud, and applications). Manage system upgrades, backups, disaster recovery, and business continuity planning. Ensure high uptime and minimal disruption of IT services. 2. IT Operations & Support Lead IT helpdesk operations to resolve user issues promptly. Monitor system performance and troubleshoot network/server/software issues. Maintain inventory of could and on-prem infra, hardware, software, and licenses. 3. Security & Compliance Implement IT policies, data protection, and cybersecurity measures. Conduct regular security audits, patch management, and risk assessments. Ensure compliance with data protection regulations (IT Act, ISO standards, DPDP, etc.). 4. Vendor & Stakeholder Management Manage relationships with IT vendors, service providers, and consultants. Negotiate contracts and ensure SLAs are met. Collaborate with business teams to understand IT requirements and deliver solutions. 5. Leadership & Strategy Lead and mentor IT operations staff. Define KPIs and monitor IT performance metrics. Develop and implement IT operational strategies aligned with company goals. Required Skills: a. 8+ years of IT operations experience, with at least 3 years in a managerial role. b. Strong knowledge of IT infrastructure (networking, cloud platforms, servers, databases). c. Hands-on experience with ERP, CRM, and enterprise applications. d. Knowledge of cybersecurity frameworks and compliance standards. e. Excellent problem-solving, project management, and leadership skills. f. Experience in FMCG/Retail/E-commerce domain. g. Familiarity with Shopify, CRM, ERP integrations, and SaaS environments. h. ITIL, PMP, or CISSP farmwork knowledge is preferred. Qualification and Industry: a. Bachelor’s degree in Computer Science, Information Technology, or a related field is required. b. A Master’s degree or equivalent experience in software engineering, web technologies, or e-commerce is a plus. c. FMCG/Retail/eCommerce Industry background is required.

Role & responsibilities 365x24x7 monitoring and IT operation support of the server hardware and operating systems. Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log collection and Analysis. Hardware issues fixing and OEM/CAMC vendor coordination. Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures. Backup / Restore Operations (Manual /Automated) Facilitate required support infrastructure for hosted application Troubleshooting day to day IT issues on web services, mail services, applications software, Application Monitoring and Backend services Mail, messaging desktop/server relationship issues and overall aspects of IT environment. Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,) The support engineers deployed as part of the contract may require to work in ADA Campuses Temp clearance, Housekeeping and Reboot the servers as per the operation manuals Starting of Databases, Applications Verification of working of PLM Applications Checking Campus Network Availability Checking external network links (P2P, dedicated, ISP Links) Checking the DRONA Connectivity Periodical Monitoring of Server Health Periodic Monitoring of Network Health Performing Data Restore Operations Perfuming the on-demand backups for failed schedules Controlled File Transfer Activities from Internet to Intranet vice Versa Performing the operations related to Peripherals. Backup Media Management

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customers industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.7-10 years Enterprise implementation experience, IT Service management, Project management or Account Management experience and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. Responsibilities Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Advanced Customer Services has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. Your Responsibilities: Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customers diversified set of Oracle Products deployed on Cloud & OPremises. Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources. Establish priorities & Service growth plans for customers aligned to Oracles Cloud Strategy. Work on improvement initiatives as required ACCOUNTABILITIES: Review existing services & contracts and understand the scope thoroughly. Generate & manage service delivery plan, key deliverables, marshal resources as required, RASCI, risks, issues and dependencies according to ACS standards. Deliver regular business and operational reviews to key business stakeholders. Implement Service Improvement policy and processes. Manage and co-ordinate changes in customer environments per customer strategy. RESPONSIBILITIES: To restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs. Serve as an escalation point of contact with the primary focus on restoring the services. Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident. Ensuring that effective communication is maintained with the Executives, Business Leadership during an incident. Analyze data and prepare reports in support of periodic service reviews, including operational metrics and service level reports Coordinating the resolution of incident by participating in the interaction with multiple customer groups and representing Production Operations Incident management in a series of daily forums to report status and receive feedback on operational handling/issues

Responsibilities: Provide L1 support and troubleshoot issue tickets. Map IoT devices to client vehicles. Client account setup Configure and test IoT devices. SIM Activation & Deactivation Provide reports on activities and completed tasks.

To lead IT - Team at Corporate Office

Manage information technology and computer systems ERP Troubleshooting. Knowledge about Email Exchange server. Network Firewall Configuration of Router. End point Security: EPS> Handling Configuration of L2- L3 switches RAID 5