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Scrum Master I

Scrum Master I

UST

3 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

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Skills Required

scrum service management software agile stability flow planning drive automate automation coaching kanban lean documentation monitoring resolve constraints communication itil jira servicenow leadership adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Role Overview

We are looking for a dedicated

Scrum Master

to lead our IT Service Management (ITSM) team. Unlike traditional softwaredevelopment, our team manages a high volume of operational work, includingincident resolution, service requests, and platform improvements. You will bethe champion of Agile values, ensuring the team remains focused onhigh-priority service stability while maturing their self-organizingcapabilities.

Key Responsibilities

Agile Ceremony Facilitation
Daily Stand-ups: Lead daily syncs with a focus on flow. Identify blockers preventing ticket resolution and manage the intake of "unplanned work" (Incidents).
Sprint Planning: Facilitate planning sessions that balance project-based stories with operational "toil" and incident buffers.
Retrospectives: Drive a culture of continuous improvement, specifically looking for ways to automate manual IT tasks and improve Mean Time to Repair (MTTR).
Reviews/Demos: Showcase service improvements, automation successes, and platform updates to stakeholders.
Team Coaching & Empowerment
Self-Organization: Transition the team from a "ticket-assignment" mindset to a pull-based system where they own the end-to-end service lifecycle.
Agile Mentorship: Guide team members on Scrum and Kanban methodologies, helping them understand how to apply "Lean" principles to IT operations.
Definition of Done: Help the team establish a clear "DoD" that includes documentation, monitoring s, and Knowledge Base updates.
Obstacle Removal & Stakeholder Management
Impediment Resolution: Proactively identify and resolve bottlenecks, such as vendor delays, hardware constraints, or cross-departmental dependencies.
Communication Bridge: Facilitate clear communication between the technical team and business stakeholders, ensuring IT priorities align with business needs.
Shielding the Team: Protect the team from "scope creep" and non-urgent interruptions to maintain focus on the Sprint Goal.

Qualifications & Skills

Technical & Professional

Experience: 3+ years as a Scrum Master, preferably within an IT Operations or Infrastructure environment.
Frameworks: Deep understanding of Scrum and Kanban (essential for ITSM).
ITSM Knowledge: Familiarity with ITIL 4 practices (Incident, Problem, Change, and Request Management) is a significant plus.
Tools: Expert-level proficiency in Jira Service Management, ServiceNow, or similar Agile/ITSM tooling.

Soft Skills

Servant Leadership: A "team-first" mentality with a focus on enabling others.
Conflict Resolution: Ability to navigate high-pressure situations during major service outages or technical disagreements.

Adaptability

Comfortable with the "unplanned" nature of ITSM while maintainingAgile discipline

Skills

scrum master,scrum,jira service management,request management,

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Scrum Master I