1024 Service Management Jobs - Page 6

Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Beverage Operations Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all applicable beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of departments controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all beverage policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Beverage Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the beverage staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans. .

Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Beverage Operations Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Implements agreed upon beverage policy and procedures throughout the property. Manages in compliance with all applicable beverage and liquor laws. Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue returns, food standards, and period end inventory. Monitors adherence to all liquor control policies and procedures. Attends pre- and post-convention meetings as needed to understand group needs. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of departments controllable expenses to achieve or exceed budgeted goals. Manages to achieve or exceed budgeted goals. Ensures compliance with all beverage policies, standards and procedures. Maintains food handling and sanitation standards. Manages inventories according to budget and business levels. Assists with developing menus and promotions as necessary. Leading Beverage Team Trains staff on liquor control policies and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures employees understand expectations and parameters. Communicates critical information to the beverage staff regarding each event. Ensuring Exceptional Customer Service Provides excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Responds effectively to guest problems and complaints. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Provides feedback to individuals in an effort to improve service performance. Reviews comment cards and guest satisfaction results with employees. Managing Human Resource Activities Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in the development and implementation of corrective action plans.

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Provide exceptional IT support to Thinkprojects end users and ensure that supporting IT systems are operating optimally. Support our users and business functions through ITIL aligned processes, including; Incidents, Changes Requests Main responsibilities: Logging of customer calls accurately, undertake initial diagnostics first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Ownership and management of customer incidents to resolution within agreed SLA s Responsible for the creation and maintenance of knowledge base articles Create help manuals for existing and new programs and End-user Training. Ensure that the knowledge base is kept up to date. Act as initial point of contact for IT issues and requests and escalations in addition to the overall monitoring of call progression through the service management toolset Ensure efficient escalation of higher priority calls Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool Broad technical understanding of IT systems, applications and services Foster a desire to expand your understanding of IT and computer systems and enhance your knowledge. Must have an absolute commitment to service quality and customer focus. What you need to fulfill the role 5 years+ experience working in an IT Service Desk team supporting remote users 5 years+ experience in a relevant information technology role Excellent written and spoken English Knowledge of ITIL is essential for this role Windows 11 Office 365 Azure/Intune (User and Group Management)

Job Title: Salesforce Platform Business Analyst/Functional Consultant Senior Manager - S&C GN Management Level: 06 Senior Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Salesforce CRM platform Good to have skills: SAP CRM, Microsoft Dynamics 365 Job Summary :As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and configuring Salesforce solutions to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives. Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight. Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes. Professional & Technical Skills: Proven track record in consulting roles, with strong skills in client management, strategic planning, and solution delivery. Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions. Strong background in pre-sales, including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Additional Information: Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365). Exceptional communication, problem-solving, and leadership abilities required. Must have worked on Proposals and contributed to business development work. Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation programs and MBA is preferred. Whats in it for you An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA preferred

About us We are a fast-growing and highly exciting start-up revolutionalising group communications and mass broadcasting. Our mobile app allows people to build their own mobile apps for free in just a few hours by white-labeling our app, and create groups of unlimited people, and unlimited sub-groups. We are about to launch our product, and several top colleges and some arms of the Telangana and AP governments are already using the beta version. The company is small currently, run by IIT-IIM graduates, and has an excellent working atmosphere. We are constantly looking for people who want to challenge our existing thinking and experiment with different thinking, contribute new ideas to the product, and in general work in a start-up environment. Apply to us to be a part of a disruptive company, feel like an entrepreneur, and have great fun while at it! Roles and Responsibilities As a client service manager, you will need to continuously stay in touch with the clients assigned to you (primarily schools and colleges in Hyderabad) to enhance their use of our mobile application. The job will involve regular travel to the client locations (usually colleges) in Hyderabad to meet various people there (HoDs and lecturers), speak with them about newer features in the application, and encourage them to use them. Please note that this is not a work-from-home job. Desired Candidate Profile Fluent in Telugu, Hindi and English Enthusiastic and energetic Tech-savvy Good analytical skills Good inter-personal skills Tenacious and persistent Willingness to travel (locally in Hyderabad, to client locations) Should have a bike Women will be preferred Perks and Benefits A family-like atmosphere, with very friendly people High emphasis on training Stock / ESOPs in the company for people working for a minimum period of time Salary negotiable even beyond the upper limit mentioned for people with a worthy track record

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Own, refine, and implement build processes for desktops, laptops, and mobile devices Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively Daily user support for all End User Computing including maintenance and support Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Graduation

The Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships. JOB LOCATION: Chennai Key Responsibilities: Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships Drive expansion initiatives and contribute to business development activities. Plan and manage workloads related to service management and projects, ensuring effective resource allocation Oversee communication protocols, escalations, risk assessments, and issue resolution Implement and drive continuous service improvements to enhance efficiency and effectiveness Strengthen and refine the organizational pyramid structure to optimize performance Balance customer demands while maintaining alignment with contractual service agreements Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability Ensure high-quality standards and compliance with industry regulations Lead transition management efforts for operational changes and improvements Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness Develop strategies for customer servicing and retention to ensure long-term engagement Maintain sustained margin growth year over year, ensuring financial stability Build consensus and commitment among teams to achieve the organization s vision Contribute to short- and long-term strategic planning as part of the management team Establish company-wide policies to foster a positive organizational culture and align with corporate vision Job requirements: Experience in managing large teams of professionals Excellent communication skills and interpersonal skills Excellent delegation skills, negotiation skills and strong people management skills Qualifications: Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations

The Lead Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships.JOB LOCATION: Chennai Key Responsibilities: Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships Drive expansion initiatives and contribute to business development activities. Plan and manage workloads related to service management and projects, ensuring effective resource allocation Oversee communication protocols, escalations, risk assessments, and issue resolution Implement and drive continuous service improvements to enhance efficiency and effectiveness Strengthen and refine the organizational pyramid structure to optimize performance Balance customer demands while maintaining alignment with contractual service agreements Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability Ensure high-quality standards and compliance with industry regulations Lead transition management efforts for operational changes and improvements Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness Develop strategies for customer servicing and retention to ensure long-term engagement Maintain sustained margin growth year over year, ensuring financial stability Build consensus and commitment among teams to achieve the organization s vision Contribute to short- and long-term strategic planning as part of the management team Establish company-wide policies to foster a positive organizational culture and align with corporate vision Job requirements: Experience in managing large teams of professionals Excellent communication skills and interpersonal skills Excellent delegation skills, negotiation skills and strong people management skills Qualifications: Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations

Skills Skill Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification No data available CERTIFICATION No data available : Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty E/M. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:General Shift / Day Shift WorkMode:WFO

Skills Skill Vendor Management Global Delivery CRM PMP Outsourcing Project Management SDLC Solution Architecture IT Service Management ITIL Education Qualification No data available CERTIFICATION No data available Job Title Senior Manager - Operations Department Delivery Speciality Multi-speciality (E&M IP/OP, ED profee,facility, Surgery, Anesthesia) Job Summary We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. Key Responsibilities Operations Management Oversee daily operational activities to ensure efficient and effective operations. Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. Identify operational issues and proactively implement solutions. Develop and implement operational strategies to achieve short-term and long-term business goals. Team Leadership Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. Conduct regular team meetings, performance reviews, and training programs. Foster a positive work environment and ensure adherence to company policies and procedures. Process Optimization Analyze workflows and operational processes, identifying areas for improvement. Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. Utilize technology and systems to automate and streamline operations. Quality Assurance Establish and monitor key performance indicators (KPIs) to track quality and operational standards. Ensure adherence to company quality policies and regulatory requirements. Resolve customer issues and complaints promptly, ensuring customer satisfaction. Cross-Department Collaboration Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. Assist in forecasting and planning to meet operational demands and business needs. Reporting & Analysis Prepare regular reports on operational performance, including productivity, costs, and quality. Present analysis and recommendations to senior management for strategic decision-making. Qualifications & Skills: Education Bachelor’s degree or a Master’s degree or relevant certifications is a plus. Experience 12-18 years of experience in operations management in US healthcare (Medical Coding). Proven track record of managing teams, driving process improvements, and achieving operational goals. Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in using operational management tools and software. Strong organizational and multitasking skills. Excellent communication skills, both written and verbal. Knowledge of budgeting and financial management. Ability to adapt to changing business needs and priorities. Personal Attributes Detail-oriented with a focus on efficiency and quality. Strategic thinker with a hands-on approach to execution. Proactive, self-motivated, and results-driven.

Skills Skill Vendor Management Project Management SDLC Solution Architecture IT Service Management ITIL Global Delivery CRM PMP Outsourcing Education Qualification No data available CERTIFICATION No data available Job Title General Manager – Delivery Service Line Medical coding Speciality HCC coding Job Summary The DGM of Medical Coding is responsible for overseeing the medical coding operations, ensuring compliance with industry regulations, maintaining high accuracy and productivity standards, and managing a team of coders. The DGM will play a key role in driving efficiency, quality, and continuous improvement in the medical coding department, while collaborating with other departments to achieve organizational goals. Key Responsibilities Team Leadership & Management Lead and manage the medical coding team, ensuring high performance, engagement, and professional growth. Conduct regular training sessions to ensure staff is up to date with the latest coding practices and industry standards. Provide coaching and feedback to improve productivity and accuracy. Operational Oversight Oversee daily medical coding operations and ensure timely and accurate coding of healthcare services. Monitor workflow to ensure departmental goals are met, including productivity targets and quality assurance standards. Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other regulatory requirements. Quality Control & Compliance Review coding work for accuracy, completeness, and adherence to current coding guidelines (ICD-10, CPT, HCPCS). Implement corrective actions and develop strategies to improve coding accuracy and minimize denials. Conduct audits and internal reviews to identify issues and implement solutions. Collaboration & Reporting Collaborate with clinical, billing, and other administrative teams to resolve coding-related queries. Analyze coding trends and provide reports to senior management for decision-making. Coordinate with insurance companies and healthcare providers to resolve coding discrepancies. Process Improvement Identify opportunities for process improvement within the coding department to enhance efficiency and reduce errors. Develop and implement best practices, standard operating procedures (SOPs), and training materials for the coding team. Technology Integration Stay up-to-date with coding software, electronic health record (EHR) systems, and new industry trends. Lead the integration of new tools and technologies to improve coding processes. Key Education Bachelor’s degree or a Master’s degree in any field. Certification in Medical Coding (e.g., CPC, CCS, CCS-P) is required. Experience At least 15 to 18 years of experience in medical coding, with a minimum of 8 to 10 years in a managerial role Experience in managing large coding teams and driving operational efficiency. Familiarity with ICD-10, CPT, HCPCS coding systems and compliance regulations. Skills Strong leadership, communication, and interpersonal skills. In-depth knowledge of medical coding practices, healthcare reimbursement, and regulatory requirements. Ability to manage and analyze large sets of data and make data-driven decisions. Proficient in using coding software, EHR systems, and MS Office Suite (Excel, Word, PowerPoint). Personal Attributes Attention to detail with a focus on accuracy and compliance. Ability to work under pressure and manage multiple priorities. Strong problem-solving and decision-making skills.

Title : Associate Applications Developer - Linux, Networking and Server Administration Before you apply to a job, select your language preference from the options available at the top right of this page. : Job Summary This position provides input and support for full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides knowledge, development, maintenance, and support for applications. Qualification: Up to 4 years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills: Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Good knowledge of PC hardware and server architecture and networking Good documentation skills Good troubleshooting and analytical skills Good process management skills Proficient in Microsoft Office Secondary Skills: Basic knowledge of clustering technologiesWillingness to learn new technologies Minimal supervision required

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Process Consultant Application SupportProvide day-to-day technical support for Mendix-based applications, ensuring optimal performance and minimal disruption. Incident ManagementEffectively manage and resolve incidents, ensuring timely and accurate resolutions in alignment with SLA expectations. Service Request FulfillmentHandle service requests, from intake to fulfillment, ensuring user requests are addressed in a timely manner. Problem ManagementIdentify, analyze, and resolve recurring technical issues, working proactively to prevent future incidents. CollaborationCommunicate effectively with cross-functional stakeholders, including developers, business analysts, and other IT teams, to understand and resolve technical challenges. AWS KnowledgeLeverage a basic understanding of AWS services to support cloud-based Mendix applications and assist with cloud-related troubleshooting. ITIL FundamentalsApply ITIL best practices in incident management, service request fulfillment, and problem management to maintain a high standard of service delivery. DocumentationMaintain and update knowledge base articles, troubleshooting guides, and technical documentation for Mendix applications and services. Continuous ImprovementContinuously monitor and assess the performance of applications, identifying opportunities for optimization and improvement. User SupportProvide support to end users, including training and troubleshooting assistance, to ensure smooth application usage. You’d describe yourself as Experience3-5 years of hands-on experience in application support for applications built on Mendix. AWS KnowledgeBasic understanding of AWS services and cloud infrastructure. ITIL KnowledgeUnderstanding of ITIL fundamentals and how to apply them in the context of incident, service request, and problem management. Incident ManagementHands-on experience managing incidents, ensuring issues are tracked and resolved within established SLAs. Problem ManagementExperience in identifying recurring problems, root cause analysis, and driving long-term solutions. Communication Skills: Strong ability to communicate clearly with technical and non-technical stakeholders, ensuring smooth collaboration across teams. Analytical Skills: Strong analytical thinking and problem-solving skills to troubleshoot and resolve application issues efficiently. Technical Skills: Familiarity with basic web technologies (HTML, CSS, JavaScript) and Mendix platform-specific tools (e.g., Mendix Studio Pro, Mendix Cloud). Team PlayerAbility to work collaboratively with cross-functional teams and contribute to a positive work environment. Desirable Skills (Optional but Preferred) Experience with Cloud TechnologiesHands-on experience with AWS, cloud infrastructure, and related services. Version Control SystemsKnowledge of Git or other version control systems. Knowledge of Mendix Studio ProFamiliarity with Mendix Studio Pro for application management and deployment is a plus. Service Management ToolsExperience with service management platforms (e.g., ServiceNow, Jira) is a plus. Create a better #TomorrowWithUs! This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. Find out more about Siemens careers atwww.siemens.com/careers

Job Title: Salesforce Platform Business Analyst/Functional Consultant Senior Manager - S&C GN Management Level: 06 Senior Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Salesforce CRM platform Good to have skills: SAP CRM, Microsoft Dynamics 365 Job Summary :As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and configuring Salesforce solutions to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives. Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation. Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI. Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities. Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector. Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively. Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight. Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions. Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes. Professional & Technical Skills: Proven track record in consulting roles, with strong skills in client management, strategic planning, and solution delivery. Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions. Proven ability to develop strong business cases and value propositions for Salesforce solutions. Strong background in pre-sales, including the ability to craft and present compelling value propositions. Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Additional Information: Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365). Exceptional communication, problem-solving, and leadership abilities required. Must have worked on Proposals and contributed to business development work. Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation programs and MBA is preferred. Whats in it for you An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience: Minimum 12+ years of experience is required Educational Qualification: MBA preferred

Responsible for managing and controlling IT infrastructure related projects, making use of PM disciplines with the project management methods, tools and systems. Manage Service Management process for Cloud Infrastructure Build SRE team in India to support global needs Manage changes to IBM Cloud production infrastructure and implement all change management processes as per ITSM Track RCAs and associated actions from stakeholders to closure Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise At least 5+ years IT project management experience. Excellent communication skills and a challenge taker who can work under high pressure. Excellent skills on ServiceNow, Jira, GitHub and other tools used for ITSM Strong experience working with global teams Flexible to work across time zones for effective communication with partner labs Preferred technical and professional experience Familiar with software engineering and/or Cloud operations PMP or Agile Project Management certification Knowledge & familiarity with IBM Cloud

The Role Hosted in Pune, India, Senior Cyber Security Engineer is a position, part of a global team, reporting into the Cyber Security Engineering Manager with responsibility of assisting in development of Processes, Standards, and Designs of JCI s Cyber Security Infrastructure Working closely with Project Managers, Global Operations and Technology groups, Business Unit IT delivery organizations, the identity management, and other infrastructure architecture members when creating and implementing Cyber Security Infrastructure. Ensures compliance with established architecture direction and standards. Works with Service Management and stakeholders to collect functional requirements and ensure the most effective solution is used. Maintains an understanding of relevant industry standards and directions to ensure key vendors, suppliers and service partners development plans include support for same. Primary Responsibilities The responsibilities of the Information Security Global Architecture Senior Manager include, but are not limited to Provide team support with validating security controls Ensures that third party solutions used within Cyber Security follow all Johnson Controls standards. Acts as an internal consultant to business units and Infrastructure IT. Provides management with accurate and complete status information. Provide technical input into security related standards, technology roadmaps, support requirements and management of infrastructure designs Stay abreast of current and evolving technologies in Cyber Security. Adheres to all current changes and problem management policies and procedures. Candidate Profile The successful candidate will be a passionate information security professional with the ability to communicate to different business and Project managers. The candidate will be able to execute the Cyber Security Engineering management strategy defined by leaders. The candidate will demonstrate drive, intelligence, maturity, and energy and will be a proven team leader and security strategist. A minimum bachelor s degree in computer engineering, computer security or computer science discipline or equivalent experience 10 years of Cyber Security related experience working with teams in security operations, incident analysis, developing applications, and security applications. Experience with validation security tools . Experience with Security features, assessments, and validation of security controls for both Linux and Windows based systems Familiarity with network security methodologies, tactics, techniques, and procedures. Experience performing security/vulnerability reviews of network environments. Experience of network security architecture, understanding of the TCP/IP protocol, and remote access security techniques/products. Experience with enterprise anti-virus/malware solutions, virus outbreak management, and the ability to differentiate virus activity from directed attack patterns. Candidate must be able to react quickly, decisively, and deliberately in high stress situations. Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, to technical and non-technical audiences at different seniority levels and interact with customers. Highly motivated individual with the ability to self-start, prioritize, multi-task and work in a global team setting. Ability to create and maintain good business relationships with counter parts, customers, and external entities to achieve the security operations management goals Ability to maintain a high level of discretion and personal integrity in the exercise of duties, including the ability to professionally address confidential matters Familiarity of regulatory compliance requirements (PCI-DSS, HIPAA, FISMA, SOX, etc. ) Required Certifications 10+ years Certification Information Systems Security Professional (CISSP) At least 5+ years Certification (or similar) in one of Certified Information Security Manager (CISM) Information Systems Security Architecture Professional (ISSAP) Certified Ethical Hacker (CEH) Cisco Certified Network Associate Security (CCNA Security) Certificate of Cloud Security Knowledge (CCSK) Certified Cloud Security Professional (CCSP) This indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

5+ years experience in software development A strong understanding of software development processes, with experience in agile methodologies (Scrum, Kanban). Development experience, including knowledge of common programming languages (e.g., Java, Python, JavaScript) or web technologies, with a focus on integrating Jira with other tools and systems. Jira Expertise:Hands-on experience with Jira Software, Jira Service Management, and Jira Align (Cloud or Server). Proficiency in configuring Jira workflows, fields, permissions, and user management. Experience with Jira Query Language (JQL) for creating custom filters, reports, and dashboards. Automation and Scripting: Familiarity with Jira automation rules, webhooks, and scripting languages (Groovy, JavaScript, etc.). Experience in implementing and maintaining Jira automation to streamline processes and increase efficiency. Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose automated solutions. Ability to generate meaningful insights from Jira data, providing actionable recommendations to stakeholders. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years experience in software development A strong understanding of software development processes, with experience in agile methodologies (Scrum, Kanban). Development experience, including knowledge of common programming languages (e.g., Java, Python, JavaScript) or web technologies, with a focus on integrating Jira with other tools and systems. Jira Expertise:Hands-on experience with Jira Software, Jira Service Management, and Jira Align (Cloud or Server). Proficiency in configuring Jira workflows, fields, permissions, and user management. Experience with Jira Query Language (JQL) for creating custom filters, reports, and dashboards. Automation and Scripting: Familiarity with Jira automation rules, webhooks, and scripting languages (Groovy, JavaScript, etc.). Experience in implementing and maintaining Jira automation to streamline processes and increase efficiency. Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose automated solutions. Ability to generate meaningful insights from Jira data, providing actionable recommendations to stakeholders. Preferred technical and professional experience Ability to handle multiple competing priorities in a fast-paced environment Technical experience in building and delivering complex software systems Experience in working with customers, product management, and senior management to deliver value to the market

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Job Role:Plan and supervise installation and commissioning of cold storage units, including refrigeration systems, PUF panels, insulation, and related equipment.Coordinate with project teams, vendors, and contractors to ensure timely. Required Candidate profile Good understanding of cold storage / refrigeration systems,PUF panels,insulation, and related components. Hands-on experience in installation, commissioning,and servicing of refrigeration equipment.

Detailed JD (Roles and Responsibilities) JAMF Administrator Support including Server Management and Upgrades., Very good at handling clients, has the experience of working in large engagements, very good in ITIL processes of service management. Deep understanding of MacOS Ventura, Excellent analytical and troubleshooting skills Creation, Support, Implementation, and distribution of Mac OSX Image. Knowledge in Packaging for Mac using BASH Script, Shell Script Pearl Script & JAMF Admin Tools. Hardware & Platform Independent Images using Mac Technology. JAMF Policy & Configuration Profile Creation, Support & Implementation for Mac Imaging. JAMF PPPC Utility ( Privacy Preferences Policy Control (PPPC). Replication of Distribution Points/SMB Shares. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the clients requirement. Recommend driver management best practices. ITSM process and tools knowledge (service now) Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Mac OSX vulnerability management (Patch Management) Automatic DEP Enrolment Profile via Script. New / Upgrade / Update OS - Beta / Developer OS Testing. Application Deployment / Application Patches & Met Compliance. Comfortable working in rotation US shifts JAMF 100/200 certified Mandatory skills JAMF, MAC OS Desired/ Secondary skills MDM Intune, Ivanti

Key Responsibilities: Migrate Jira/confluence and Jira Service management datacenter to Jira SaaS Perform Atlassian Cloud migrations, ensuring data integrity and minimal downtime. Administer and manage Jira Cloud instances, including user management, permissions, and configurations. Work on Jira/Confluence Okta integration Jira/confluence SSO/SAML implementation Integrate Jira with other tools and systems to streamline workflows and improve productivity . Should be able to automate basics tasks using script runner, Jira automation suite for Jira workflows and Jira Misc workflow extensions (JMWE) Must-Have Skills: Proficiency in Jira Setup, migration, and customization. Understanding of groovy/python scripts used in automation of workflows in jira Hands-on experience with Atlassian Cloud migrations using JCMA/CCMA Knowledge of Jira Cloud Data Center administration and best practices. Familiarity with integrating Jira with other systems and tools. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.

The candidate must have experience in servicing heavy capital equipment like, including Dump Truck, Doser, tractors, road machinery, and similar equipment. MALE ONLY. ITI OR NCVT OR DIPLOMA ONLY. Required Candidate profile Candidates from the construction and construction equipment manufacturing industries will be considered. Products include crawler dozers, excavators, road machinery, and similar equipment Perks and benefits Highest salary, Bonus, Yearly Holiday Tour, Stocks

Join our Service Product Group as a Project Manager, where your leadership shapes the future of product delivery. Craft solutions that enhance customer experiences and streamline processes. Be at the forefront of innovation, managing dependencies and liaising with stakeholders for successful implementations. As a Project Manager in the Service Product Group, you enhance and optimize product delivery to customers. You manage processes and create efficiencies for successful implementations. Your role involves leading end-to-end processes and liaising with stakeholders to ensure organized and expedient delivery. Job responsibilities Lead end-to-end product delivery processes. Manage change activities across functional partners. Effectively manage timelines and dependencies. Work with APO for roadmap planning. Define Area Product Scope and Deliverables. Aggregate understanding of co-supplier needs. Manage risk, controls, compliance, and agile controls. Ensure JIRA hygiene. Manage product intake and demand. Update product status on Confluence. Maintain product backlog health. Required qualifications, capabilities, and skills 6+ years of experience or equivalent expertise in project management or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Preferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics