We are currently seeking dynamic professionals to join our organization as a Technical Account Manager. In this role, you will be responsible for developing and maintaining long-term relationships with clients by understanding and addressing their requirements. Your primary objective will be to convince clients that our products or services are the best fit for their needs in terms of quality, pricing, and delivery. As a Technical Account Manager, you will be required to negotiate tender and contract terms that align with both client expectations and company objectives. You will also be responsible for calculating client quotations, managing client accounts, and providing pre-sales and post-sales technical support. Additionally, you will play a key role in providing product education, conducting product training sessions, and offering technical assistance as needed. Analyzing costs and sales performance, preparing reports for management, and maintaining customer records will also be part of your responsibilities. You will actively support marketing activities by participating in conferences and other events, delivering technical presentations, and creating project documentation. Collaboration with the sales team and technical experts will be essential in this role. Furthermore, you should be willing to travel for meetings and provide training and support to other team members. Your ability to write case studies, blogs, and project documentation will be crucial in showcasing our offerings to clients. Experience with project management tools like Jira, Trello, and Confluence, as well as knowledge of Agile development and Scrum methodologies, will be advantageous. Your contribution to enforcing project deadlines and providing technical recommendations and testing will be highly valued. If you are excited about the prospect of joining our team as a Technical Account Manager, please submit your resume and cover letter for consideration.,
As a VoIP Engineer at our company, you will play a crucial role in meeting the networking needs of the organization. Your responsibilities will include: - Meeting with IT managers to determine the company's networking needs. - Analyzing existing VoIP networks and computer systems. - Developing architecture plans for voice and data services. - Installing network hardware modules including IP and PBX communication servers. - Designing and implementing VOIP systems. - Supporting Legacy Siemens PBX during the transition. - Managing the transition from legacy Siemens PBX to VOIP network. - Troubleshooting VoIP network issues. - Analyzing and upgrading network security systems and protocols. - Adding network users and managing company permissions. - Optimizing network installations for future expansion. - Training staff on network and system protocols. - Familiarity with a centralized ticketing system. - Routine monitoring of voice equipment, inclusive of patching and system performance-related events. - Managing incidents for the call centers, including call flows, agents, and reporting systems. Join our team and be a part of a diverse group of individuals who are dedicated to creating a better customer experience. At our company, we value innovation, collaboration, agility, integrity, focused learning, and celebrations. We care about our team members and offer a work-life balance with flexible working hours, paid leaves, and comprehensive health benefits. Our open-door policy ensures transparency and communication at all levels. We provide the necessary technology and tools to support your work without any hindrances.,