2501 Incident Management Jobs - Page 40

SBI-SG GLOBAL SECURITIES SERVICES PRIVATE LIMITED is looking for Assistant Manager - Compliance. to join our dynamic team and embark on a rewarding career journey Regulatory Compliance: Monitor and ensure compliance with all relevant laws, regulations, and industry standards that affect the organization Policy Development: Develop, implement, and maintain compliance policies, procedures, and programs to mitigate risks and maintain adherence to regulations Risk Assessment:Risk Analysis: Conduct risk assessments and analyze potential compliance risks, providing recommendations for risk mitigation Training and Education:Training Programs: Develop and deliver compliance training programs for employees to ensure awareness and understanding of compliance requirements Reporting:Reporting: Prepare and submit compliance reports to senior management and regulatory authorities as required Investigations:Incident Management: Investigate compliance-related incidents, violations, or concerns and recommend corrective actions Audits:Internal Audits: Coordinate and participate in internal compliance audits to assess the effectiveness of controls and policies Monitoring and Testing:Compliance Testing: Perform ongoing monitoring and testing to ensure adherence to compliance requirements Compliance Culture:Promote Culture: Foster a culture of compliance within the organization, emphasizing ethical behavior and integrity Experience in corporate secretarial and compliance management. preferably from BFSI sector.

Bachelors degree in computerscience, Information Technology, or a related field, or equivalent work experience. Experience: 1-3 years of experience in cloud technologies, IT support, or technicalsupport roles. Familiarity with Microsoft Azure and cloud computing concepts (e.g., Azure Virtual Machines, storage,networking, and monitoring tools). Technical Skills: Basic understanding of Azure Active Directory (Azure AD), AzureNetworking, Azure Compute, and Azure Storage. Knowledge of troubleshooting techniques for cloud infrastructureissues. Familiarity with PowerShell or Azure CLI is a plus. Communication: Strong verbal and written communication skills to interact with usersand provide clear, concise support. Ability to document incidents and resolutions in a detailed andorganized manner. Problem-Solving : Strong analytical andtroubleshooting skills. Team Player: Ability to collaborateeffectively within a team and communicate issues and solutions clearly. Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) certification orsimilar certifications are a plus. What you'll do: Provide Technical Support: Serve as the first pointof contact for customers or internal users needing assistance with Azureservices, including virtual machines, storage, networking, and more. Incident Management: Monitor, log, andtroubleshoot incidents reported through service tickets, ensuring timelyresolution or proper escalation. Basic Troubleshooting: Use Azure portal, logs,and diagnostic tools to identify and resolve basic cloud infrastructure andservice-related issues. System Monitoring: Monitor the health of Azureservices, ensuring that systems are performing optimally. Assist in resolvingminor performance issues, errors, and service interruptions. Configuration Assistance: Assist in configuring Azure servicesand resources based on predefined templates and standards. Support Azure Security: Ensure that securitypolicies and procedures are followed, helping to identify potential securityincidents related to cloud infrastructure. Escalation to Higher Levels: When necessary, escalateissues to senior team members or Azure engineers for complex or unresolvedissues.

Overview As the Associate Director Azure SRE , you will be responsible for leading and mentoring a team of Site Reliability Engineers, driving operational excellence, and ensuring the reliability and scalability of our Azure-based infrastructure. You will collaborate with cross-functional teams to design, implement, and maintain highly available systems, while advocating for best practices in automation, monitoring, and incident management. The ideal candidate will have strong leadership skills, deep technical expertise in Azure cloud services, and a passion for improving system reliability and performance. Responsibilities Leadership & Mentorship : Lead, mentor, and grow a team of Site Reliability Engineers, fostering a culture of collaboration, innovation, and continuous improvement. Drive operational excellence by setting clear goals, priorities, and performance metrics for the team. Encourage professional development and knowledge sharing within the team. Reliability & Scalability : Own the availability, performance, and scalability of critical services in Azure. Define and implement Site Reliability Engineering (SRE) best practices, including SLAs, SLOs, and error budgets. Proactively identify potential risks and performance bottlenecks, and implement strategies to mitigate them. Automation & Infrastructure Management : Oversee the automation of operational tasks, including provisioning, deployment, monitoring, and incident response. Lead efforts to implement Infrastructure as Code (IaC) using tools such as Ansible, Terraform, or Azure DevOps Pipelines. Incident Management & Resolution : Manage and lead incident response for Azure-based infrastructure, ensuring quick resolution and root cause analysis. Define and continuously improve incident management processes, ensuring minimal downtime and impact on users. Collaboration & Stakeholder Communication : Work closely with engineering, DevOps, and security teams to design and deploy solutions that meet both reliability and security requirements. Communicate effectively with stakeholders across the organization, providing visibility into SRE efforts and service health metrics. Monitoring & Observability : Ensure robust monitoring, logging, and alerting are in place to proactively identify issues before they impact customers. Lead the adoption and continuous improvement of observability frameworks (e.g., Prometheus, Grafana, Azure Monitor). Continuous Improvement : Drive continuous improvement initiatives, including post-incident reviews, blameless retrospectives, and process optimizations. Stay up-to-date with the latest Azure technologies and industry best practices, integrating new solutions to improve reliability. Qualifications Education : Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Experience : Should have 15+ years of experience with 10+ year in IT/Infrastructure operations with 5+ years of experience in a Site Reliability Engineering (SRE) or DevOps role with significant exposure to Azure cloud environments. 5+ years of experience in a leadership or management role, ideally leading an SRE or infrastructure team. Proven experience in building and maintaining high-availability, distributed systems on Azure. Hands-on experience with Azure services such as Application Gateways, Azure Networking, NSG, Kubernetes (AKS), App Services, and Azure Functions. Technical Skills : Deep knowledge of Azure architecture, services, and infrastructure. Expertise in automation tools such as Terraform, Ansible, Azure DevOps, ARM templates, or similar. Proficient in scripting languages (e.g., Python, Bash, PowerShell) for automation and orchestration. Strong experience with containerization and orchestration tools, particularly Azure Kubernetes Service (AKS). Familiarity with monitoring tools such as Azure Monitor, Prometheus, Grafana, or ELK stack. In-depth knowledge of CI/CD pipelines and deployment strategies. Soft Skills : Strong leadership and mentoring skills with the ability to inspire and guide a team. Excellent communication skills, with the ability to collaborate across multiple teams and articulate complex technical concepts to both technical and non-technical stakeholders. Problem-solving mindset with a focus on improving operational efficiency, reliability, and scalability. Certifications (Preferred) : Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate.

Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 6-9 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location- Noida,Pune,Bengaluru,Chennai,Hyderabad,Thiruvananthapuram,Coimbatore, Chandigarh, Gurugram,Jaipur, Nagpur, Indore, Mysore, Bhubaneshwar, Mangalore Education- Bachelors Degree in Computer Science, Information Systems, or a related field

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Strong understanding of networking, containers (example Kubernetes, Docker), microservices architectures and distributed systems In-depth experience with Container platforms such as Google anthos Experience writing backend services (Python, Golang a plus) Proficient in CI/CD tools (example Jenkins, ArgoCD) and version control systems (eGitHub) and Strong understanding of CI/CD pipelines, observability (monitoring, logging, tracing), and incident management frameworks Excellent problem-solving skills, with the ability to diagnose and resolve complex production issues Design, implement, and maintain scalable, highly available, and fault-tolerant systems in cloud environments Monitor infrastructure and applications to ensure optimal performance, availability, and security Applicable to Troubleshoot also Implement automated monitoring and alerting to identify performance bottlenecks and downtime before it impacts users and automate deployment to prod env using CI/CD

Candidate to be proactive in learning via training provided to him/her, candidate to be professional and team player Candidate need to be open to learn to new concepts and be a part of our culture MS Power Automate , Agile , OutSystems , Service Now (Performance Analytics)

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge:a. How to create User in MIMb. How to disable users in ADc. How to Extend User Expiry Datesd. How to Allocate O365 Licenses.e. How to convert ETW to Permanent.f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes:a. How to Create Shared Mail Boxes.b. How to Modify Shared Mail Boxes.c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses:a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge: a. How to create User in MIM b. How to disable users in AD c. How to Extend User Expiry Dates d. How to Allocate O365 Licenses. e. How to convert ETW to Permanent. f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes: a. How to Create Shared Mail Boxes. b. How to Modify Shared Mail Boxes. c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses: a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Presales, Solution Design The role requires the Solutions Architect to be part of Infrastructure Services Practice who will be responsible for presales solutions across Infrastructure Technology Services The role requires a very strong understanding of IT Infrastructure Technologies covering entire life-cycle services such as consulting, assessment, design, deployment, migration, and operations The Solutions Architect will work with sales, delivery, operations, and partners/vendors to address the business, operational and technical requirements of the customers The Solutions Architect is required to work and collaborate closely with peers across practices to create leading edge, innovative yet pragmatic solutions for the customers The ideal candidate is expected to be versatile who will handle pre-sales function, customer interactions, technical ownership, willingness to learn emerging technologies and build next generation solutions and offerings

ITIL, Team coordination. Coordination with Cross-Functional Teams: Actively communicate with different teams (technical, operational, business) to ensure alignment and smooth project execution. Downtime Co ordinationo Collaborate with the respective teams to schedule and acquire downtime within the agreed timelines, ensuring minimal disruption to operations. Mylan Change Process:o Adhere to Mylans internal change management processes and procedures to ensure compliance and effective handling of project changes. Work with ITIL Framework:o Utilize ITIL (Information Technology Infrastructure Library) best practices for managing IT services and ensuring service continuity. Change Creation and CAB Attendance:o Create necessary changes on time and attend Change Advisory Board (CAB) meetings to ensure proper change management and documentation. Change Management Processes:

ServiceNow DevOps Expert to lead the charge in transforming our IT automationand service management capabilities In this role, you will be the visionaryand technical authority for all things ServiceNow within our DevOps ecosystem Your deep expertise in ServiceNow development, automation, and integration,particularly with tools like Ansible for configuration management and ServiceNow monitoring tools (including integrations with Prometheus), will be instrumental in optimizing our workflows, enhancing collaboration, and drivingefficiency across the entire software development lifecycle

Designing and coding: Creating and modifying ServiceNow catalogs, workflows, forms, lists, and business rules Testing: Producing and running test cases, and performing impact analysis and testing for platform upgrades and patching Documenting: Documenting code and application functionality Leading: Leading a team of ServiceNow developers Administering: Overseeing the day-to-day administration of the ServiceNow platform

a.Identify follow-up with users for updating system as required b.Validate compliance of the system ( AV, Bitlocker, Vulnerabilities, OS updates etc) c.If system is not in Intune, ensure it is migrated to Intune d.Raise tickets where required for faster resolution e.Work with compliance team for reporting the SLA, compliance levels Deskside Support, Service Desk, END User Computing, Vulnerability Mitigation, Microsoft Intune, Access Management (SSO/MFA).

Linux L2 rimary skill: AIX. Secondary skill: Linux/Solaris Installation, maintenance and upgrade of UNIX/AIX server operating systems;Migrating UNIX server platforms . NIM administration troubleshooting . Experience on working in LPAR, DLPAR, HMC,PowerVM, LPM. firmware upgrade of IBM hardware, HMC and PowerVM upgrade .System Levelapplication support, network and server monitoring

Strong understanding of networking, containers (example Kubernetes, Docker), microservices architectures and distributed systems In-depth experience with Container platforms such as Google anthos Experience writing backend services (Python, Golang a plus) Proficient in CI/CD tools (example Jenkins, ArgoCD) and version control systems (eGitHub) and Strong understanding of CI/CD pipelines, observability (monitoring, logging, tracing), and incident management frameworks Excellent problem-solving skills, with the ability to diagnose and resolve complex production issues Design, implement, and maintain scalable, highly available, and fault-tolerant systems in cloud environments Monitor infrastructure and applications to ensure optimal performance, availability, and security Applicable to Troubleshoot also Implement automated monitoring and alerting to identify performance bottlenecks and downtime before it impacts users and automate deployment to prod env using CI/CD

Role & responsibilities The mandatory skills we require include: Application-Specific Troubleshooting: Demonstrated experience in effectively diagnosing and resolving application-related issues. Coding Proficiency: Strong coding skills in at least one programming language, such as Python, Java, Groovy, or Shell Scripting. Virtual Machine and Network Troubleshooting: Good exposure to working with virtual machines and troubleshooting network-related issues. Database Experience: Hands-on experience with databases, particularly PostgreSQL and Redis, including the ability to write and optimize SQL queries. Monitoring Tools: Familiarity with monitoring solutions, specifically experience with Prometheus, Grafana, and Loki for observability and alerting. Kafka Experience: Practical experience with Apache Kafka, including its configuration and troubleshooting. CI/CD Pipeline Optimization: Expertise in optimizing CI/CD pipelines using Jenkins. Containerization and Orchestration: Proficiency in configuring and troubleshooting Kubernetes and Docker, including managing pods, handling restarts, and overseeing deployments. Testing and Load Simulation: Experience in testing and simulating load to assess service performance. Monitoring Service Interactions and Resiliency Patterns: Ability to monitor service interactions and implement resiliency patterns effectively

Should have previous experience working with Service Now. Service Now Management with knowledge in Incident, Request, Problem and Change Management. Ability to work independently with limited supervision Ability to work well with people from different disciplines with varying degrees of technical experience ITIL certification is preferred Working experience on other ITSM tools is an advantage Responsible For Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Creating user story, acceptance criteria, the definition of ready and definition of done in the agile framework Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the solution delivery team managing expectations and defining business satisfaction metrics. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. Participate in planning initiatives, feasibility studies, cost/benefit analysis, and new systems design. Work with the QA team to prepare test scenarios and data. Document and manage business and functional requirements. Review user stories and acceptance criteria. Provide thought leadership in one of the functional areas, handle queries and competency building in the respective functional areas. Provide functional solution and clarification on the inter-module dependencies. Determine a projects requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research. Anticipate future requirements to ensure successful outcomes. Constrain requirements when necessary and focus on core business needs, rather than users personal preferences, functions related to trends or outdated processes, or other non-essential modifications. Organize requirements into related categories to effectively manage and communicate them. Use robust analysis and modeling tools to match strategic business objectives with practical technical solutions. At regular intervals in the project life cycle, safeguard and protect the business and users needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development. Emphasize simplicity and ease of use at all times, especially in implementation. Identify and avoid extraneous activities that do not solve the problem or help reach the objective. The business analyst is most knowledgeable about use cases; therefore, they continually verify the requirements and reject implementations that do not advance business objectives. In application maintenance, the focus is on preventing and correcting defects; enhancements or making changes to increase the value provided by the system.

This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. Proficiency in MS office, Knowledge of preparing and presenting reports. Candidates with experience Retail or Telecom (Postpaid) industry only. Currently Residing in Mumbai (10 Km radius of Andheri East) Minimum of 12-15 years experience in a similar Regional leadership level position with a successful track record of achieving results OPERATIONS Assisting AGM West in smooth running of day-to-day parking operations for the assigned region. Active participation in setting up new car park sites and giving support to existing car parks in the region. Directing Car Park Managers/Supervisors operations to ensure that all planned targets are met within agreed budgets and time frames. Advice and support to Car park managers/Supervisors and ground staff on all car parking operational issues. Support the CPMs and ground staff on all car park operational issues by the means of weekly training / meeting at the office or on site. Manage the handling of all customer service inquiries, complaints, incident reports and claims in an efficient and timely manner. Manage adherence to all financial transaction policies and procedures (cash management, permanent passes, daily cash banking etc) and respond to and implement and monitor recommendations made by internal auditor/client. In conjunction with AGM West analyze car park performance in terms of revenue and usage. Review and revise the standard operating procedures (SOPs) and agreed client service level agreements (SLA) and ensure it is followed at car park sites. Develop, review and revise local operating procedures (LOPs) for all upcoming and existing car parks in the assigned region. Maintaining strict adherence to company policy requirements including active participation in the monthly Operation meetings, conduct audits to assess potential risk at sites, management of incidents, claims settlement and conflict management. Handling existing clients on one-to-one basis with regards to any requirement or improvement in present car park operations by periodically meeting the clients weekly once (in station) and monthly once (out station). Follow up and report on site wise staffing to Human Resources and AGM West on weekly basis. Stay available on busy sites on weekends and public holidays and also have client interaction while doing so. Complete follow up on timely invoice submission of all the sites in station and out station. Complete follow up on the pending payments from the clients every week in station and out station. Prepare / arrange / organise the monthly management report of all the sites with the help of CPM/Supervisors every month before 5th day. Team Work Share seek information relevant to the progress of the ongoing assignment with Operations and other team members. Assist the AGM West in report generation and follow up on submitted billing invoices. Working on achieving required SLA benchmarks as agreed by the Client and Company. Share Operations activity and explore any opportunities to improve the day-to-day workings at car park sites with Operations team. Quality Management Preparation of PPTs and MMR reports for presentation to Management and other stake holders. Ensure proper Liaisoning and coordination with local operations team and clients for smooth functioning at sites. Providing information on competitor activity related to Parking operations and IT and Equipment sales. Client Interface Conducting regular interactions with clients to discuss the parking operations at site. Regular and strong follow-up with clients for payment follow ups.

Need to manage the infrastructure, including hardware, software, policies, processes, and equipment, maintain effective change management, and reduce overall IT costs. Primary Responsibilities: Coordinate the purchasing and maintenance of IT-related equipment with Vendors. Optimize the costs of IT software and hardware while ensuring flexibility in the system. Ensures systems operate in a manner that meets business needs and system improvements are successfully implemented. Developing and implementing robust security strategies and policies to protect the companys assets, employees and facilities. Assists with implementing remedial actions in the event of system failures or breakdowns. Conducting regular security assessments, audits and inspections to identify gaps and areas for improvement. Maximizes service uptime, maintains system backups, manages service licensing and maintains security standards. Required to be on standby with on-call availability with varied shifts, including nights, weekends, and holidays. Develops and implements all IT policies and procedures for architecture, security, and disaster recovery. Assessing potential risks and vulnerabilities, investigating security breaches and reinforcing appropriate measures to mitigate them. Solid understanding of IIS, Active Directory and WSUS, SAML Authentication Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities. Performs advanced troubleshooting and root cause analysis of incidents of varying complexity related to Active Directory. Required Skills: Have at least 5-7 years of IT Administration Experience in administering GSuite, DLP, AD In-depth knowledge of network infrastructure, including Firewalls (Fortinet firewall), VPNs, CDNs, Subnets, etc is required. Knowledge of Linux-based systems is essential. Develop and implement extensive security plans, policies and procedures to protect personnel, assets and information. Led, trained, and supervised a team of security personnel, ensuring they had the necessary skills and knowledge to perform their duties effectively. Conduct regular security assessments and audits to identify vulnerabilities and areas for improvement.. Manage access control systems, surveillance equipment and other security technologies to ensure proper functioning and effectiveness. Collaborate with internal departments, such as human resources and IT, to ensure compliance with security protocols and standards. Investigate security breaches, incidents and violations, document findings and implement corrective actions. Maintain strong relationships with external partners, such as law enforcement agencies and security vendors, to enhance security capabilities. Educate employees on security awareness, policies and procedures through training programs and communication initiatives. Stay informed about the latest security technologies, trends and regulatory requirements and make recommendations for enhancements to the security program. Communicates effectively and displays high levels of service standards. Suggest relevant tools, processes and technologies to facilitate problem identification, investigation, analysis and resolution. Best practices and industry standards in documentation related to problem management Understanding of ITIL and Agile is a plus. IT Policies knowledge, CompTIA certification or relevant experience or knowledge. Required skills and qualifications Bachelors degree or equivalent qualification in Information Technology, Computer Science In-depth knowledge of security technologies, incident management software and other security-related equipment. Demonstrated ability to develop and implement security policies, procedures and programs. Familiarity with laws, regulations and industry standards pertaining to security and safety in India. Proficiency in security assessments, audits and investigations at a large scale. Excellent leadership and management skills, with the ability to lead and motivate a diverse security team.

This will be an Individual Contributor role to start and can evolve over time based on how this function matures. You will play a critical role in the companys tech infrastructure, processes which will be fully aligned with regulatory, security and business continuity standards. Key Responsibilities Draft, coordinate monitor IT processes policies to ensure compliance as per IT Act, regulatory bodies (e.g. RBI, SEBI, GDPR, UIDAI etc.), info security (ISM) guidelines and other applicable laws with respect to Technology, in coordination with internal external stakeholders Prepare update business-wise IT infra details required by the Compliance/Legal teams for regulatory filings and 3rd party audits Conduct vendor risk assessment audits ensure identified gaps are proactively filled Introduce new processes policies by conducting market studies surveys relevant to our business Plan, formulate, coordinate, implement monitor the cyber crisis management plan (CCMP) Incident Management and resolution Interface with external auditors and set up processes to ensure all Infosec audits go smoothly Formulate, implement, review monitor BCP Requirements 4-6 years of experience, including being SPOC for Infosec audits In-depth knowledge of technology, security, risk, and compliance best practices Strong capability in interfacing with both technology and business teams Detailed understanding of security monitoring, threat intelligence vulnerability management A self-driven attitude with a strong sense of ownership Experience with RBI and/or SEBI (preferred) audits is a big plus Assisting the team to conduct Technology Committee Assisting the Risk Officer to conduct independent assessments of the business functions Provide timely data for Risk Management Committee

Position Overview: The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG). Key Responsibilities Conduct analysis of information identified to ensure adherence to Diligent guidelines with respect to the type of Managed Services investigative product to which it applies, including regulatory compliance and other specific analysis which may be tasked. Conduct online research using various open source, publicly available sources in support of investigative and intelligence cases undertaken for our clients to include review and adjudication of Global Database Check and Media Monitor results. Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, as directed by Diligent supervisors and/or management personnel. Upon assignment, complete administrative tasks for specific Client projects ensuring quality in all deliverables. Required Experience/Skills: Bachelor’s degree or equivalent business experience with required skills preferred. 0-3 years experience required Fluent in English and any other language is good to have Superior attention to detail in reviewing data. Able to work independently with analytical focus. Demonstrated good business judgement based on thorough research. Demonstrated ability to manage workflow to goals and timetables. Preferred Experience/Skills Passion for customer service both internal and external. Commitment to quality in work product.

Role & responsibilities Shift : 6 am to 3 pm & 1 pm to 10 pm Key Responsibilities: Incident Management & Support: Serve as the first point of contact for end-users via calls, emails, and ticketing systems. Log, track, and resolve tickets, ensuring SLA adherence. Perform First-Time Fixes (FTF) where possible and escalate complex issues. Maintain and update a Known Error Database (KEDB) and documentation. Collaboration & Coordination: Work with L2 and L3 teams to ensure timely issue resolution. Coordinate with Linux and Database teams for system-related troubleshooting. Ensure escalated incidents are resolved within SLAs. Knowledge Management & Documentation: Create and update Standard Operating Procedures (SOPs) for troubleshooting. Maintain a knowledge base with FAQs and resolutions. Conduct basic training for new team members. Reporting & Monitoring: Generate daily, weekly, and monthly reports on ticket trends, response times, and resolution rates. Identify recurring issues and suggest proactive solutions to reduce ticket volume. Manually collate and analyze data for management reporting as needed. Preferred candidate profile 2+ years in an IT Service Desk / Help Desk role, preferably in banking or enterprise environments. Exposure to Linux environments and ability to run basic database queries. Strong troubleshooting skills for end-user and application-related issues. Hands-on experience with ITSM/ticketing tools for logging and tracking incidents. Understanding of incident, problem, and change management processes. Excellent communication skills for end-user support and collaboration with technical teams. Strong documentation skills for SOPs and knowledge articles.

Track and triage customer support tickets Interact with customers for analysis and resolution Troubleshoot problems and identify solutions Collaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Experience in Python and Bash Experience with querying using SQL Experience in supporting SaaS-based products Experience of working with Linux Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a ?let?s get it done? attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working remotely It would be great if you also have: Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols Bachelor?s Degree in Computer Science or a related field a plus Team player spirit! Believe in learning new things every day.

A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. we'do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity. we're a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more and that s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things we'll and doing them right. Integrity is a core value here: you'll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). you'll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. Aeris is looking for experienced and highly motivated CloudOps Engineer to join our team. The ideal candidate will have extensive knowledge and hands-on experience with Cloud Platform (GCP/AWS/Azure) and cloud operations. As a CloudOps Engineer, you will be responsible for managing, optimizing, and ensuring the reliability of our cloud infrastructure. You will work closely with development, operations, and DevOps teams to implement best practices and improve system performance and availability. Key Responsibilities Cloud Infrastructure Management Access Control: Implementing Cloud IAM, service accounts, and roles with the principle of least privilege. Resource Management: Effectively managing projects, quotas, and policies. Cloud Costs Management: Setting budget alerts and conducting cost analysis and reporting. Periodic Audit: Performing regular audits to ensure compliance and optimize performance. Security and Compliance Security Strategy: Implementing and monitoring a comprehensive security strategy. Alert and Threat Management: Overseeing Cloud Security Tools and managing the Threat Detection Dashboard. Risk Assessment: Conducting threat models and risk assessments for cloud environments. Security Testing: Supporting security testing, including penetration testing and code analysis, and implementing corrective measures. Impact Analysis: Evaluating business impacts from security threats and vulnerabilities, communicating risks, and collaborating on security initiatives. Cloud Operations Automation and Scripting : Developing and maintaining automation scripts using tools like Terraform, Ansible, and custom scripts for provisioning and managing Cloud resources; implementing Infrastructure as Code (IaC) to automate deployment and configuration processes. Monitoring and Logging : Setting up and configuring tools such as Cloud Native Monitoring Tools, Prometheus, and Grafana for monitoring, logging, and alerting; creating dashboards and reports to analyze system performance and resource utilization. Incident Management and Troubleshooting : Responding to and resolving cloud infrastructure incidents; conducting root cause analysis and implementing corrective measures to prevent future incidents. Collaboration and Support : Working closely with development, operations, and DevOps/SRE teams to provide cloud support and guidance; participating in on-call rotations for 24/7 critical infrastructure support. Documentation and Training : Creating and maintaining comprehensive documentation for cloud infrastructure, processes, and procedures; providing training to team members on Cloud best practices and service usage. Additionally, it emphasizes understanding: Networking Principles and Protocols: Including IP subnetting, routing, firewall rules, and various cloud services such as virtual private cloud, load balancers, cloud DNS, and cloud CDN. Knowledge Expansion: Continuously updating knowledge on cloud PaaS components. Proof of Concepts: Delivering demonstrations for new cloud solutions. Hybrid Cloud: Managing integration across multiple platforms like GCP, on-premises systems, AWS, and Azure. Required Skills and Qualifications Education : Bachelor s degree in Computer Science, Information Technology, or a related field. Experience : Minimum of 10+ years of experience in IT infrastructure, with at least 5+ years in a CloudOps role. Proven experience with Cloud (GCP/AWS/Azure) in a production environment. Strong background in cloud operations, infrastructure management, and automation. Technical Skills : Proficiency in GCP/AWS/Azure services such as Compute Engine, Cloud Storage, VPC, Cloud Functions, Cloud Pub/Sub, and BigQuery. Experience with automation and configuration management tools such as Terraform, Ansible, and Jenkins. Strong scripting skills in languages such as Python, Bash, or Go. Experience with monitoring and logging tools such as Stackdriver, Prometheus, Grafana, and ELK stack. Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes). Soft Skills : Strong problem-solving and troubleshooting abilities. Excellent communication and collaboration skills. Ability to work independently and in a team-oriented environment. Preferred Qualifications Google Cloud Professional certifications (e.g., Google Cloud Professional Cloud Architect, Google Cloud Professional DevOps Engineer). Experience with DevOps practices and CI/CD pipelines. Knowledge of security best practices and compliance standards. Familiarity with other cloud platforms such as AWS or Azure. What is in it for you You get to build the next leading edge connected vehicle platform and internet of things platform The ability to collaborate with our highly skilled groups who work with cutting edge technologies High visibility as you support the systems that drive our public facing services Career growth opportunities