2501 Incident Management Jobs - Page 39

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Engineer-Observability What you will do Let s do this. Let s change the world. In this vital role you will support the day-to-day operation and maintenance of global observability service. Administer, monitor, and support the monitoring and observability services Maintain and support the tools to enable global application and infrastructure monitoring. Monitor systems and proactively address performance bottlenecks Collaborate with cross-functional teams on infrastructure needs Document system configurations and operational procedures Support in incident resolution and troubleshooting Document changes and standard operating procedures What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent track record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence Basic Qualifications: Master s degree and 1 to 3 years of experience OR Bachelor s degree and 3 to 5 years of experience OR Diploma and 7 to 9 years of experience Preferred Qualifications: Must-Have Skills: Experience with monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty Experience with Infrastructure and Application monitoring, Windows, Linux Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting Familiarity with ITIL or incident management workflows Familiarity with containers and K8 environment Change management expertise Excellent troubleshooting and problem solving skills Good-to-Have Skills: Exposure to cloud environments (AWS, Azure) Interest in automation tools and infrastructure-as-code Exposure to monitoring tools (Dynatrace) Knowledge of configuration management tools (Ansible and Terraform) Professional Certifications: CompTIA Server+ or Microsoft Fundamentals (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Min 4 yrs of exp. We are seeking a skilled Telecom Operations Specialist / Support Engineer to join our team. The ideal candidate will have a strong background in Linux Shell Scripting, SQL Database Querying, and hands-on experience with OSS/BSS systems in the telecommunications sector. Familiarity with Cramer tools, defect triage, and incident management processes are key to ensuring optimal performance and efficient resolution of network and service-related issues. Exposure to COTS products used in telecom operations is highly desirable Preferred technical and professional experience Manage and monitor system resources, databases Develop and maintain shell scripts for automating repetitive tasks. Streamlining system operations in a Linux environment

A self-motivated individual desiring to play an integral part of a growing market in Enterprise Information Management, as a member of Managed Services team, you would be performing below: Integrate of financial data from various ERP source systems (SAP ECC, Oracle EBS, Oracle J D Edwards, Microsoft Dynamics AX) using replication technologies to SAP S/4 HANA and CFIN Participate in day-to-day production support: It includes BAU, consulting, incident management, and customer communication. Translate GAP requirements into technical specifications for product enhancement as per the client requirement. Build strong customer relationship by providing proactive managed services service to the end users. Responsible for financial data accuracy by doing periodic reconciliation. Collaborate across teams, enhance services process, promote automation. Qualifications Experience Level: 3 to 6 Years Technical: Primary skill (Must Have): Worked in technical

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders. Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources - including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Person Specification Excellent listening skills. A willingness to problem solve. Strong verbal written communication skills. Resilience - being able to handle complaints from customers. The ability to work as part of a team. Be self-driven pro-active. Essential Good organization skills including the ability to prioritize workload within agreed parameters Ability to communicate effectively in writing and verbally, adapting style to suit the audience Ability to understand and demonstrate commitment to Sutherland s Major Incident Policy and to ensure all activities are consistent with it Basic Technical knowledge on Networking, Infrastructure, Zscaler. Desirable Experience in leading projects and motivation of others. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management teleconferences in a structured manner. High degree of initiative, responsibility, reliability and proactive action. Should have a minimum of 1 to 2 years experience with IT Incident management role. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management te

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth. Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO ) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Description: DevOps Support Engineers at LotusFlare guarantee the quality of the software solutions produced by LotusFlare by monitoring, responding to incidents and testing and quality checking. With shared accountability and code ownership, DevOps Support Engineers take on-call responsibilities and incident management work. Through these activities, LoutsFlare developers write code that better fits into their applications and infrastructure, helping them proactively deepen the reliability of services being deployed. DevOps Support Engineers will test the functionality of the code to bring out every flaw and to improve on the underperformance of every standalone feature. This role is always on the lookout for opportunities to improve any and every feature to bring customer satisfaction. Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world. Our team comprises engineers with varying levels of experience and backgrounds, from new grads to industry veterans. Relevant industry experience is important (Site Reliability Engineer (SRE), Systems Engineer, Software Engineer, DevOps Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator, or similar role), but ultimately less so than your demonstrated abilities and attitude. Responsibilities: Monitoring backend services (cloud-based infrastructure) Supporting, troubleshooting, and investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc) Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools) Creating new features for automating troubleshooting and investigation process Creating new tools to improve the support process Drafting reports and summarizing information after investigations and incidents Requirements: At least 1 year of work experience with similar responsibilities Strong knowledge and practical experience in working with the Linux(Ubuntu) command-line/administration Understanding of network protocols and troubleshooting (TCP/IP, UDP) Strong scripting skills (Bash, Python) Critical thinking and problem solving Understanding of containerization (Docker, container) Experience with troubleshooting API driven services Experience with Kubernetes Experience with Git Background in release management processes English Professional written and verbal skills Good to have: Prometheus, Grafana, Kibana (Query language) Experience with Nginx/OpenResty Experience with telco protocols (Camel, Map, Diameter) from advantage Software development/scripting skills Basic knowledge Casandra, PostgreSQL Experience with using AWS cloud services (EC2, Redshift, S3, RDS, ELB/ALB, ElastiCache, Direct Connect, Route 53, Elastic IPs, etc.) CI/CD: Jenkins Terraform Recruitment Process: HR Interview followed by 4-5 Levels of Technical Interviews About: At LotusFlare, we attract and keep amazing people by offering two key things: Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners. Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software. From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an experience down approach, which prioritizes the customers journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world. Website: www.lotusflare.com LinkedIn: https: / / www.linkedin.com / company / lotusflare Instagram: https: / / www.instagram.com / lifeatlotusflare / Twitter: https://twitter.com/lotus_flare

" Job Title : WMS- SAP Tech Operation Support Job Location - Gurgaon Job Description: We are looking for a skilled and proactive WMS-SAP Integration Support Analyst to provide day to day operational support for the integration between WMS with SAP via DWH System. The ideal candidate should have 3 to 5 years of strong experience in Supply chain\/WMS processes ( End to End process flow knowledge of Warehouse & Supply chain operations ), System integration & basic troubleshooting across enterprise System. This role involves monitoring data flows, resolving interface issues and collaboration with Product team, DWH tech team, warehouse operations & SAP functional teams. Roles and Responsibilities: Provide day-to-day operational support for WMS- SAP integration issues, including monitor system interfaces and troubleshooting failed transactions. Track and Resolve Integration errors, Interface failures and data mismatch in a timely manner. Escalate unresolved issue to DWH\/WMS development teams with detailed logs and issue tracking. Collaborate with internal stakeholders for issue resolution and optimize system integration. Support system changes, business rollouts and user acceptance testing from an integration perspective. Manage and monitor DWH SAP Data Pipelines, including troubleshooting failures, mapping errors, and connectivity issues. Work with change and incident management processes following ITIL best practices. Maintain documentation of system configurations, standard operating procedures, and troubleshooting guidelines. Participate in business continuity planning and disaster recovery drills. Support Go-Live and hyper care activities for SAP projects and rollouts in the RISE environment. Experience: 3 to 4 years of hands-on experience in System integration preferably involving WMS\/SCM. Strong knowledge of SQL & scripting for data validation and Transformation Good understanding of warehouse and supply chain operations. Strong analytical & problem-solving skills Understanding of API concepts like Rest webservices, API endpoints, headers & Payload(JSON\/XML) Ability to manage multiple priorities in a fast-paced environment.

Purpose Syngenta HR Digital Systems Support Team is committed to delivering best in class employee experience through augmenting core capabilities with technical knowledge, agile mindset, customer centricity and data fluency within our workforce. The HR Systems Support Lead is a key member of Syngenta s Global HR Digital team with a primary focus on leading all support-related activities across our Workday landscape. An analytical mindset and focus on operational excellence are key to the role whereby support statistics would need to be surfaced and any underlying trends highlighted to enable focus on fixing any issues or process improvement recommendations. The incumbent will work closely with our Workday Configuration Delivery Team, understanding enhancements to the system through knowledge transfer and setting up the support function to work effectively in a well-informed manner and ensuring the relevant knowledge base articles are created for ongoing knowledge retention. Within the close team partnership, the HR Systems Support Lead will also provide root cause analysis and raise the relevant fixes through the HR Change Request process into the Workday Configuration Delivery Team for resolution, highlighting the urgency required and collaborating with the team closely. The HR Systems Support Lead focuses on the configuration and support of Workday system in various modules, the delivery of Workday enhancement requests and additional projects, providing the required service support relating to incident management to meet business needs, partnering with vendor support resources, and hands on incident and request management from the distribution of support related tickets within the team with an expected volume of tickets for self-ownership in conjunction with SLA management. You will be required to collaborate and work closely with internal stakeholders, think creatively about solutions and balance business needs with system capabilities, while additionally thrive in an environment where you get to utilize your critical thinking, effective communication, and analytical skills. Key Responsibility Act as a Technical Lead within Functional Support Team, ensuring day-to-day system support through Incident and HR Case Management. Continuous monitoring of support service adherence to SLAs and any necessary action to enable refinement and further adherence. Detailed analysis of incidents for themes relating to technical issues or end user training requirements with the appropriate action taken as a subsequent step. Continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within support. Continuous review and refinement of support processes (Incidents & HR Cases) Representing support in knowledge transfer sessions from Projects and BAU change delivery to ensure robust service transition and required support knowledge articles. Support the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning / ideation, and collaborate with change delivery on configuration as is relevant) Proactively identify opportunities for improvement existing configurations or processes, considering BAU learnings, trends analysis and reoccurring issues. Fully document and ensure annual Workday support maintenance activities are well executed on time. Document and train the team on EIB execution for all processes with continued refinement. Ongoing review and evolvement of the service in terms of resource skillset and allocation inclusive of training and instilling a root cause mindset within the team. Enable cross team functional partnerships to enable deeper knowledge and support excellence. Partner across team relating to bi-annual Workday releases, understanding the changes and impact on support services, and owning actions to be taken Support and collaborate with HR Digital Support Manager in escalation management relating to Incidents & HR Cases Critical Knowledge & Skills Greater than 5 years of Functional understanding and experience of the following Workday modules, where Workday Certifications are desirable: Core HCM Absence Time Tracking Talent Performance Management Advanced Reporting Compensation Security Hands on experience of Business Process Configurations inclusive of set up, notifications, validations, conditions, and translations. Hands on experience of EIB creation, population, and successful loading. Working knowledge of Workday Advanced Reports inclusive of scheduling and alerts. Detailed understanding of Data Privacy Legislation Active experience of using ServiceNow Work Experience Proven track record of mentoring and developing team members, and excels at delegating tasks effectively to maximize team productivity Extensive hands-on experience in a support function environment relating to incident management. Proven leadership and change management skills. Strong analytical skills and capable of diagnosing problems through resolution. Ability to independently drive initiatives forward, holding a proactive approach to optimizing workflows and operations Is passionate about identifying opportunities to improve processes and strategies, and has a track record of successfully implementing these Communicates successfully with both technical and non-technical audiences, with excellent interpersonal and communication skills Strong competency with reporting/dashboarding and trend analysis. Thrives in global, multicultural environments, contributing to build a high-performing teams across different cultures and time zones Bachelor s degree in HR, Computer Science, or similar field Knowledge, experience & capabilities

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables –native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

We help the world run better What is ATLAS: ATLAS ( A utomating the T otal customer L ifecycle A cross S AP) integrates the commercial and technical world for the Private Cloud, streamlining processes for improved customer service and faster delivery. By standardizing, automating, and optimizing customer landscape implementation and changes, ATLAS will enable ECS to efficiently manage the growing customer base, which is projected to reach nearly 20,000 by 2028, while minimizing errors and maintaining excellence. Additionally, ATLAS will play a crucial role in handling the anticipated volume of RISE with SAP deals, ensuring ECS can meet the increasing demand for its services. Job Description: Responsible for Incident Management and functional troubleshooting of ATLAS Tool chain Analyze, troubleshoot Incidents / Service request related to ATLAS tool chain. Align with all the stakeholders to ensure we focus on resolution of tickets. Responsible for performing technical analysis, drive topics for resolution. Responsible for creating technical documentation, wiki Process Improvements, KPI monitoring, Escalation Management: Invoke Escalation when needed. Ensure Incidents/ Request are responded and resolved within SLA/OLA. Analysing support workflows and making suggestions to improve efficiency and effectiveness. Effective communication with Leadership team and with the team. Regular Review of OLA with all internal Stakeholders Support the team, by creating Knowledge base which will help the ITSM unit. Tickets to be analysed, troubleshooting. Skill Set Required: 4-7 years experience working in Operations support model. Knowledge on RISE with SAP will be added advantage Experience in delivering frontline customer management. Strong Knowledge in anyone of Hyperscales AWS, Azure, GCP 3-5 years hands on experience in ITIL Process which includes Incident, Service Request and Change request. Project management experience in transition &/or service introduction is plus. Strong technical Knowledge in any one SAP Products Demonstrated understanding of common customer service tools and processes. Ability to communicate effectively with senior executives/ management. Excellent analytical and problem-solving skills. Experience working in Provisioning. Attention to detail and accuracy in financial data analysis and reporting. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills Experience in a multinational or cross-cultural work environment. MEET YOUR TEAM GCE ATLAS Customer care team is Operations team, responsible for End to End Operation for ATLAS Customers. We focus on the overall delivery engagement, with holistic coverage of all customer-facing units in SAP Enterprise Cloud Services under one umbrella. To ensure scale and efficiencies at doing that, Global Customer Engagement unit has been introduced. We are a global team within one of the most dynamic units at SAP. If you are passionate about leveraging data and information to drive strategic initiatives, and are looking for an opportunity to make a meaningful impact, we encourage you to apply for the role. #ITT2 #SAPECSCareers Bring out your best SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 429090 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 429090 Posted Date: Jun 6, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Required Skills and Qualifications: Apache Tomcat: Proficient in configuring, troubleshooting, and managing Apache Tomcat servers. SQL: Strong knowledge of SQL, including the ability to write complex queries for troubleshooting and data investigation. Linux/Unix: Strong hands-on experience with Linux or Unix-based operating systems, including system administration tasks. Application Support: Experience in providing L2 application support, including resolving technical issues related to performance, connectivity, and deployment. Incident Management: Familiarity with incident management processes and tools for tracking, resolving, and reporting issues. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to handle complex issues in a time-sensitive environment. Communication: Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical teams. Key Responsibilities: Provide day-to-day support for business-critical applications to ensure their availability, reliability, and performance. Troubleshoot and resolve incidents and issues reported through the ticketing system in a timely manner. Conduct database queries and troubleshooting using SQL to resolve data-related issues. Work with Linux-based systems for monitoring, supporting, and troubleshooting application performance. Perform API testing using tools like Postman to validate integration points and ensure seamless functionality. Analyze and document root causes of recurring issues and propose solutions to improve application performance. Ensure proper communication and coordination between different teams (development, operations, business) for incident resolution and change management. Monitor application health and metrics to proactively identify and resolve potential issues before they impact users. Develop and maintain technical documentation for support procedures and troubleshooting steps. Provide periodic updates to stakeholders on the status of ongoing incidents or issues. Other qualifications: Experience: 3 - 4 Yrs Notice period: Immediate / 20 days Job Location: Mumbai - Prabhadevi Job Type: Work from Office Budget: 42 K (5 LPA) No. of hires: 1 Educational Qualification: B.E, MCA, BE (IT), BSC (IT), B Tech or equivalent Gender: Male due to rotational shift and late sitting. Interview Mode: Face to Face only (Mumbai based candidates only)

Responsibilities 1. Design, Architect, Plan & estimate project work. 2. Evaluating design options against technical & project criteria. 3. Lead and report progress of all technical activities against target to stakeholders. 4. Active participation in design reviews. 5. Design, simulate, develop, test & record results to verify requirements. 6. Work with appropriate software development tools for source control, issue and task tracking applications as appropriate. 7. Keep design records of software development in line with process requirements. 8. Acquire an in-depth understanding of the product under development. 9. Follows policies, processes and standards to achieve excellence in the discipline. 10. Should be good at workload management including managing multiple tasks. 11. Seek to improve the software development process 12. Attend training to develop relevant knowledge & skills. 13. Ensures adherence to business policies, Legal requirements, Ethics. Technical Knowledge: 1. Degree in Computer Science or Electronics. 2. 6-8 years of industry experience. 3. Solid C/C++ understanding. 4. Experience in test-driven development is essential. 5. Experience of Networking technologies is a must. 6. Experience of developing for RTOS, Bare metal and Linux embedded target environments. 7. Experience in kernel configuration and driver development. 8. Experience of UML is useful. 9. Experience of other programming languages is useful. 10. Experience of developing for windows or Web applications is useful.

Assist in creating and managing ad campaigns. QA CRM list data such as de-duplicating, cross-referencing against other data sources and marketing automation workflows. Proactively communicate and collaborate with internal team members.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Project Management.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.

Cloud Expertise: Google Cloud Platform (GCP) Mandatory, AWS Experience Required Key Responsibilities - Provision, manage, and support GCP sandbox environments for testing and development. - Ensure sandbox governance, security, and compliance with Citi policies. - Engage with Google Cloud & AWS support teams to troubleshoot and resolve issues. - Ensure sandbox isolation from production workloads and enforce resource lifecycle management (deletion/suspension of unused resources). - Onboard Citi teams and developers to new or existing AWS/GCP accounts. - Manage user access for single/multiple cloud accounts, ensuring least privilege access. - Assign and audit IAM roles and permissions for security and compliance. - Remove user access to specific accounts as needed. - Configure real-time alerts for sandbox activities and send to Citi Sandbox Email DL IDs. - Set up budget alerts (soft/hard limits) to prevent overspending. - Monitor security incidents, unauthorized access attempts, and anomalies. - Implement cost tracking mechanisms and automate resource cleanup to prevent cost overruns. - Implement GCP/AWS cost control measures (budgets, quotas, auto-scaling). - Track spending patterns and optimize resource allocation. - Ensure compliance with financial industry regulations (SOC 2, ISO 27001, GDPR). - Conduct periodic security and cost audits. - Automate cloud operations using Terraform, CloudFormation, or Deployment Manager. - Use Python/Bash scripting for process automation and cost/resource optimization.

3-4years of hands-on experience with Azure services, deployments, and support. Strongknowledge of Azure IaaS and PaaS services, including Azure Virtual Machines,Azure Networking, and App Services. Proficiencywith Azure CLI, PowerShell, and ARM templates for automation and deployment. Experiencewith monitoring and optimizing Azure resources using Azure Monitor, ApplicationInsights, and Log Analytics. Familiaritywith Azure Active Directory, RBAC, and security best practices in Azure. Experiencewith Azure Backup, disaster recovery, and ensuring high availability forcritical workloads. Strongtroubleshooting and incident management skills, particularly for cloud servicesand infrastructure. Understandingof Azure networking concepts, including VNets, NSGs, VPN Gateways, and LoadBalancers. Soft Skills: Strongcommunication and interpersonal skills to interact with cross-functional teams. Abilityto prioritize tasks and work in a dynamic environment. Problem-solvingmindset with attention to detail. What you ll do: Deployment and Management : Deployand configure Azure services such as Virtual Machines, Storage Accounts, AzureApp Services, Networking (VNets, Subnets, NSGs), PaaS DBs other PaaSservices, Implementautomation for Azure deployments using tools like Azure Resource Manager (ARM)templates, Azure CLI, or PowerShell. PerformAzure service provisioning and decommissioning, including scaling and migrationof services across environments. Support and Troubleshooting : Providesupport for Azure services, handling incidents, and resolving issues related toservice performance, connectivity, and resource utilization. Collaboratewith the Internal support team to address escalated issues, providing timelyresolution and root cause analysis. Monitorand optimize Azure resources for performance, scalability, and cost-efficiencyusing Azure Monitor, Log Analytics, and other diagnostic tools. Security and Compliance : Ensurecompliance with security best practices, including managing Azure SecurityCenter, role-based access controls (RBAC), and Azure Policies. Assistwith security patching and updates for Azure resources to ensure a secureenvironment. Backup, Recovery, and Monitoring : Setup and manage Azure Backup, Azure Site Recovery, and disaster recoverystrategies. Implementmonitoring solutions and ensure high availability of services by responding toalerts and managing system health checks. Collaboration : Workclosely with the DevOps and Cloud Architecture teams to implementinfrastructure changes and improvements. Documenttechnical processes, configurations, and procedures related to Azure services. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance

We are looking for a highlyskilled and experienced Microsoft Security SME/Architect to join our team. Theideal candidate will have extensive expertise with the Microsoft securitysuite, specifically Microsoft Defender for Cloud and Microsoft Defender forOffice 365. This role involves leading the configuration of endpoint securitysolutions, ensuring integration with existing infrastructure, and aligning withsecurity best practices. What you'll do: Microsoft Security Suite Expertise Serve as theSubject Matter Expert (SME) for Microsoft security suite, with specialistresponsibilities in Microsoft Defender for Cloud and Microsoft Defender forOffice 365. Lead theconfiguration, deployment, and management of endpoint security solutions usingMicrosoft Defender. Ensureintegration of Microsoft Defender solutions with existing IT infrastructure andsecurity tools. Provide expertguidance on the configuration, optimization, and maintenance of MicrosoftDefender to enhance security posture. Endpoint Security Management Lead the designand implementation of endpoint security solutions, ensuring alignment withindustry best practices and organizational security policies. Collaborate withIT and security teams to ensure the secure configuration of endpoints,including OS hardening and application of security policies. Conduct regularassessments of endpoint security configurations to identify and remediatevulnerabilities. Develop andmaintain documentation for endpoint security configurations, policies, andprocedures. Security Strategy and Architecture Understand andapply the principles of network and endpoint security, current threat andattack trends, and security best practices such as defense in depth. Work closely withsecurity teams to explain the impacts of security configurations on end userdevices and ensure alignment with overall security strategy. Develop andmaintain a comprehensive security architecture framework for endpoint security. Provide strategicrecommendations to enhance the security posture of the organization through theeffective use of Microsoft security solutions. Training and Support Provide trainingand support to IT and security teams on the use and management of MicrosoftDefender solutions. Act as a point ofescalation for complex security issues related to Microsoft Defender. Stay up-to-datewith the latest developments in Microsoft security technologies and threatlandscape. Conduct knowledgesharing sessions and workshops to disseminate security best practices withinthe organization. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance

We are looking for a highlyskilled and experienced Microsoft Security SME/Architect to join our team. Theideal candidate will have extensive expertise with the Microsoft securitysuite, specifically Microsoft Defender for Cloud and Microsoft Defender forOffice 365. This role involves leading the configuration of endpoint securitysolutions, ensuring integration with existing infrastructure, and aligning withsecurity best practices. What you ll do: MicrosoftSecurity Suite Expertise Serve as theSubject Matter Expert (SME) for Microsoft security suite, with specialistresponsibilities in Microsoft Defender for Cloud and Microsoft Defender forOffice 365. Lead theconfiguration, deployment, and management of endpoint security solutions usingMicrosoft Defender. Ensureintegration of Microsoft Defender solutions with existing IT infrastructure andsecurity tools. Provide expertguidance on the configuration, optimization, and maintenance of MicrosoftDefender to enhance security posture. EndpointSecurity Management Lead the designand implementation of endpoint security solutions, ensuring alignment withindustry best practices and organizational security policies. Collaborate withIT and security teams to ensure the secure configuration of endpoints,including OS hardening and application of security policies. Conduct regularassessments of endpoint security configurations to identify and remediatevulnerabilities. Develop andmaintain documentation for endpoint security configurations, policies, andprocedures. SecurityStrategy and Architecture Understand andapply the principles of network and endpoint security, current threat andattack trends, and security best practices such as defense in depth. Work closely withsecurity teams to explain the impacts of security configurations on end userdevices and ensure alignment with overall security strategy. Develop andmaintain a comprehensive security architecture framework for endpoint security. Provide strategicrecommendations to enhance the security posture of the organization through theeffective use of Microsoft security solutions. Trainingand Support Provide trainingand support to IT and security teams on the use and management of MicrosoftDefender solutions. Act as a point ofescalation for complex security issues related to Microsoft Defender. Stay up-to-datewith the latest developments in Microsoft security technologies and threatlandscape. Conduct knowledgesharing sessions and workshops to disseminate security best practices withinthe organization. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance